They ask for electronic vaccination status to be downloaded but then they ask to see it again!!! Whats the point of downloading?? Also economy class was allowed to board through business and were not told to go to a different line
So now even with a 200€ flight you get only water and a piece of chocolate, no more food. Aircraft was 30 minutes late and no information on connection flights.
Cons: "The ife screen was extremely slow and unresponsive."
Pros: "Flight attendant warm, courteous and authoritative at same time."
Cons: "Seat hard. Space tight. I am 6’4”"
Pros: "Safety of aircraft"
Cons: "Parents called as soon as the delayed flight caused the young teen to miss her flight, Lufthansa operator verifies only by phone that young teen had a seat in the next flight, UNTRUE! She was ignored at counter, mr. M. Meindle told her to step aside and it was not “worth arguing”! The people she sought direction from, are the ones that left her confused and ignored. Shame on them"
Pros: "We had a Lufthansa pilot sitting with us on his was back to Frankfurt. He was definitely good company and taught us a lot about how the airline worked, his family's history working with airlines, and life stories. The flight definitely went fast thanks to Daniel!"
Cons: "I was sick so couldn’t fly, spoke to customer care and they refused to let me change my flight"
Pros: "Short flight but staff very attentive, food good."
Pros: "After the first flight on the incredible new plane, this was a disappointment. Plane seemed old and dilapidated."
Cons: "See above"
Pros: "Had ridiculously long bus ride from terminal to plane. Plane was parked on the outer reaches of the airport. This happens far too often on Lufthansa when connecting in Franfort. Build more gates!!"
Cons: "Business clsss sweats on A321 were coach seats with the center seat left empty. Not sir it is worth the higher fare."
Pros: "Nothing this was a nightmare."
Cons: "We missed our connected flight because or flight was delayed... this does not make any sense. If the flight is delayed, there should be proper high priority check in and bus transport implemented so we arrive at our gate on time. Me and the 2 other passengers had zero chance to arrive on time and were at a loss of breath. And i paid for my selected seats to which i am asking for a refund because what happened was unacceptable. When we addressed our concern, the lufthansa employee told us that u cannot have buses for all the passengers in a situation of a delay.... unacceptable.... how is this the client's fault to miss a flight due to a delay?"
Pros: "Loaded plane from both ends, giving fast boarding time."
Cons: "Limited entertainment on this short flight."
Pros: "Loved the snack choice"
Cons: "No complaints"
Pros: "So because of tge traffic and snow i got at the airport 25 min before the departure of my flight...but when i explained my situation every employee tried their best to help me in getting on the plane, by even opening the gate for me!! They were very helpfull, fast and efficient. Thanks to their kindness and efficiency i was able to get on the plane and see my family at home. I am verry thankfull to all the staff for it!"
Pros: "On time"
Pros: "One of flight attendants lent me her phone charger to charge my phone which absolutely saved and they were just generally very pleasant and easy to interact with."
Pros: "Poor customer service dealing with bag delayed for 5 days, almost all of my holiday was over by the time the bag came and I was promised my bag would arrive on day 2, 3 and 4. Didn't arrive til 5th day"
Cons: "Late baggage, incompetent staff who each told me a different lie about when the bag would arrive"
Cons: "Incorrect advice from check in staff at Dublin re transit visa requirements"
Cons: "I was not allowed to take my cabin bag and was forced to check it in at the checkin counter. The reason mentioned to me was the flight is small. Contradictorily, travellers after me in the queue were allowed to take cabin bags."
Cons: "No difference between Business class and main cabin."
Pros: "It was ok"
Pros: "Flight was on time. We boarded and left on time. Flight attendants were friendly and courteous. I was happy to get a complementary sandwich and drink on such a short flight. We arrived at our destination earlier than expected. Seats were no frills, but decent. Overall good experience."
Cons: "Boarding is stressful. A free for all. I wish they would announce and board one section at a time. I'm traveling with children! I don't want extra stress of people being so pushy. Also,on arrival the bus back to the terminal was similar."
Pros: "It was all great!"
Pros: "Only the fact that I got lucky with a exit seat with leg room. That's it."
Cons: "There was no update on the status of our connecting flight. The pilot gave an update of other flights except for ours but it caused a bit of confusion. Some people even had to missed there flights altogether! Lufthansa, from the 4 times I have flown with them always seems to be late with no sense of urgency. Ultimately after arriving in Venice, I get an email that my bags did not make it, yet I was told by the boarding agent that the plane was still loading our bags."
Cons: "I was denied boarding on the Dublin to Munich leg of my connecting flight from Newark to Munich. My ticket was booked through Lufthansa, but the transatlantic leg of my trip was operated by United. When checking in with United in Newark, I received two boarding passes, one for each leg of the trip. I arrived on time in Dublin for my flight to Munich and tried to board the plane for Munich with the boarding pass I had printed in Newark. After scanning my ticket, the Lufthansa employees at the gate informed me that they had no record of me or my plane ticket in their system. I showed them the email confirmation for my ticket, but they still could not find any record of my ticket in their online system. The employees seemed more concerned with boarding all passengers as quickly as possible than assisting me. After being denied boarding, I had to go back through passport control to change my flight, and ended up getting to Munich nearly 6 hours behind schedule and missed an entire day of vacation. A Lufthansa employee told me that out of every partner in the STAR alliance, United is the ONLY airline they have had this problem with. I find this inexcusable, I will be AVOIDING ANY United/Lufthansa connecting flight from now on."
Pros: "Nice staff...."
Cons: "All good"
Pros: "Crew was friendly"
Cons: "Flight delayed by over 3 hours, inflight entertainment did not work"
Pros: "Crew was very friendly and eager to help, as I was traveling alone with a baby"
Pros: "The experience was fantastic, can not critique at all. They made a 14 hour flight a great experience and even a 5hr layover be relaxing. It will be hard to travel with other companies now"
Cons: "It will be hard to travel with another airline"
Pros: "Price was right."
Cons: "Just as bad as on any other airline these days."
Pros: "I liked when I thought I had my new booking."
Cons: "When I found out that I was a week late for my flight. Argh! Stuck in the airport at the moment."
Pros: "Good entertainment selection"
Pros: "Good service except added an extra flight to my trip and"
Cons: "Pilot strike rerouted added a flight and 12 HRs"
Pros: "Main issue was the food was not as expected, it was a problem with kids food. Entertainment was also with No update movies, more of them classic or old."
Pros: "New crew on first flight but they we're even"
Cons: "Not much. Left sitting on a plane for over an hour & 1/2. Then taken into a door where I illegally entered the country. My passports seized. No other flight available to Dallas. Sent to Newark, NJ & missed the next flight to Dallas because Lufthansa lost my scooter. Someone pulled it by a wire and it doesn't run correctly. VERY BAD EXPERIENCE!!!"
Pros: "the crew was good"
Cons: "the food was poor"
Cons: "Bathroom was at the back of the plane and the drink service was slow so I had top wait overt half an hour to use the bathroom; I was in row 4."
Cons: "2 1/2 hour wait while boarded then missed flights in toronto. Toronto airport a mess! Unclear directions and procedues."
Cons: "I wasn't even on this airline my booking reference said that I was. I had this airlines flight number I go to the gate to check in, and then for me I'm on Air Canada. This was a mass from the start I will never use this airline or Air Canada again they ruin my login and told me it's still usable we had a delayed for three hours on the plane. Never never again!"
Pros: "Allowing people to cut in line No security No help Nothing dine"
Cons: "No communication No concern Hot tired hungry"
Cons: "We had to take a bus from the gate to the plane, it took forever to pick us up, and then drove so far getting to the plane, we felt like we must be driving all the way to Venice!"
Pros: "Roomy flight, professional crew, great service."
Cons: "Check in with an extra bag or overweight baggage is cumbersome. You must first check in, then take bag elsewhere to pay fee, then take bag back to check in."
Pros: "The flight crew was friendly and attentive."
Cons: "Delayed - but made up for later!"
Pros: "The crew was very kind."
Cons: "There was a lack of communication with boarding and there was no one to check us in at the airport. We are paying you thousands of dollars, perhaps you could have someone check people in."
Pros: "The food was pretty exceptional for a 2 hr flight."
Wrote in the previous message. Poor. Delayed flight and lost working day. 4.5h together to rebook the flight, get the hotel voucher, get to the hotel and check in. Insanely slow.
Pros: "The crew were great! The seats are not that comfortable, it happened that I had 3 seats raw for myself but the armrests were not going up so I could not utilize them and lie down to sleep."
Cons: "Allow business passenger to use front bathroom."
Cons: "It's KLM. What else do you need to know."
Cons: "Information on arrival time was not correct"
Pros: "Boarding was quick and flight was calm"
Cons: "The coffe and breakfast."
Cons: "The KLM crew are always great serving and treating you. Well above many other airlines."
Pros: "Friendly crew, upgraded seat was worthwhile"
Cons: "More snacks in between meals,"
Pros: "The seat was a little uncomfortable but the crew were amazing."
Pros: "Pleasant flight"
Cons: "We were delayed & missed our connection"
Pros: "The flight crew was so friendly and the food was really good."
Pros: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Cons: "Pay attention to passengers."
Cons: "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."
Pros: "Being fed was amazing and watching free TV was great!"
Cons: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"
Cons: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
Pros: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
Pros: "Good food, friendly service"
Cons: "More trash pickup; only one round of beverage service"
Pros: "The crew were amazing and the flight was very smooth."
Cons: "Keep up the good work"
Pros: "They considered my reguest of vegiterian food."
Cons: "I have no complaints."
Pros: "Best airline in the business quick efficient and outstanding service What else can you say"
Cons: "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."
Pros: "Boarding agent extra effort to improve my seating!"
Cons: "Food amount less than expected."
Pros: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Cons: "Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow"
Cons: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"
Pros: "Crew where awesone and the choice of entertainment was fantastic"
Cons: "Seats way to close together"
Pros: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Cons: "Not happy to pay extra money for my case"
Pros: "Crew was awesome"
Cons: "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"
Pros: "Nice to have a wrap for the snack."
Cons: "Would have preferred boarding by row - back of the flight first so would have been more organized."
Pros: "The crew were hardworking, responsive, conscientious and friendly"
Cons: "Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late."
Pros: "Short flight with good communication."
Cons: "Nil to complain."
Pros: "Good flights. Good prices."
Pros: "Consistently high standards"
Cons: "No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers."
Cons: "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."
Cons: "The Guy who had an accident when boarding causing a delay. Also I didn’t like the wait fir checking as passengers with children went before business class and should be after."
Pros: "newer plane, good staff"
Cons: "need better and more food options, more often"
Cons: "The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop."
Cons: "Flight from Amsterdam was 2 hours late. Caused me to miss connection on train from London to Leeds which then cost me 124 pounds to rebook. No information was forthcoming at all at the airport and there were 3 different departure times given. Absolute chaos. The airline is a joke"
Pros: "Speed, crew, and reliablity."
Cons: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Cons: "Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip"
Pros: "For an 8 hr flight...multiple snacks, 2 meals and continuous beverage service. Blanket, pillow amd movies."
Cons: "Watched flight attendant drop tongs on floor, pick them up and put them back in the bowl of buns and continue to use them to serve bums"
Pros: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Cons: "Quite bummed the plane didn't have wifi / USB"
Pros: "The crew was very nice and helpful."
Cons: "The space is no longer a respectful space. Paid 32 Euros for my seat, there was not enough space, the man beside me kept jabbing me on the ribs."
Pros: "We love the flight all the way"
Pros: "Quick, on time, professional."
Cons: "Shuttle transfers... I prefer direct to plane boarding."
Cons: "Delayed as always"
Pros: "The crew kept serving for ages when some ladies urgently needed to go to the toilet! The staff told them to wait and wait 5/6 minutes they did!&"
Cons: "Have to pay for a coffe"
Cons: "Haven’t flown it yet"
Pros: "the food"
Cons: "the service was disgraceful"
Pros: "Hate Ryanair! Cheap fools! Air Lingus are miles better. No pun intended."
Cons: "The flight was nearly an hour late taking off."
Pros: "Crew remained civil under duress"
Cons: "Flight delays going over and coming back"
Pros: "Never made the flight"
Pros: "David and Kate the flight attendants great banter with passengers"
Pros: "That it only lasted 50 mins"
Cons: "Packed with low class beer drinking plebes."
Pros: "Flew business class for the first time with Aer Lingus. The crew are friendly and helpful. The food on board was top quality."
Cons: "The lie flat seats in business class are not very comfortable. Especially in the straight up position. The entertainment system is pretty bad and the choice of movies, tv etc is very poor. The complimentary WiFi only worked occasionally. Can not understand how Aer Lingus claim to be a 4* airline."
Pros: "Wheelchair assistance was very good"
Cons: "Long distance to boarding gate vis bus and walk. Late taking off so late arriving"
Pros: "Crew were great"
Cons: "Delayed Dublin to Newcastle flight"
Pros: "Direct flight and preclearance completed in Dublin"
Cons: "Not a great seat, back middle; poor food"
Pros: "Space for legs unlike ryanair"
Pros: "Fast efficient boarding. Short flight so no issues."
Pros: "Left on time and arrived early"
Cons: "The boarding and deplaning was awful'"
Pros: "Swift boarding process, mannerly stewards"
Cons: "When landed, the back door of the aircraft was opened, despite passengers only disembarking form the front. It was very cold."
Cons: "Missing connecting flight"
Pros: "Friendly crew, clean and comfortable."
Cons: "Luggage control was a bit off, passengers criss crossing trying to find space. I think the crew could have managed that better."
Pros: "the immigration in Dublin and the connection services in Dublin"
Cons: "I booked extra space seats and then they changed the plane and moved us in regular seats. We talked to a person from Air Lingus and he said it happens often but there's nothing to do. on board, the head sets are very old and you could only hear from one ear using the head set provided by Air Lingus. in 2018 ?! seriously !?"
Pros: "Check in, boarding and flight all great"
Pros: "Average flight"
Cons: "Not enough legroom I felt like a sardine"
Cons: "The aircraft was very cold."
Pros: "Great crew"
Cons: "Very old aircraft. Single aisle narrrow bodied"
Cons: "Why is it not possible to print a boarding pass from a phone? This cannot be an uncommon activity."
Pros: "Seats comfortable, crew pleasant"
Cons: "My plane was broken, they had no idea when and if we were going fly away. Once the plane was brought to the gate, mechanics had the engine apart inspecting it. Then they caused a fuel spill during fill up which caused the fire trucks to come. This was very discomforting for 300 people waiting for 4+ hours to get on their plane. Once on the plane internet did not work, and my in seat entertainment was rebooting often. I spent 7+ hours at Dublin Airport, sick with a sinus congestion... Plus all the restaurants and shops were closed due to it being after hours of their operation. Last time flying this airline."
Pros: "Your staff are very friendly. But you probably need more staff to help people with self check in as there were a few elderly people standing around not knowing how to use the self check in ."
Cons: "Was not happy about paying extra for my luggage . At the price I paid for my flight I would have expected a luggage allowance of one check in bag."
Pros: "Friendly staff with excellent humour, and an efficiently short flight time."
Pros: "Overall very. I was there when the check station was down caused delays. But staff were very helpful."
Cons: "Getting through security check very slow. Not sure what the answer is but need to be looked urgently. Otherwise I enjoyed everything.. P.kehoe..sunnybank Farm.. Portersize.. Grange con.. Co. Kildare"
Cons: "We reserved specific seats by calling Aer Lingus directly 4 months prior to our trip. When we arrived in Dublin from Paris, we were told by a very uncaring Aer Lingus representative that those seats were not available and were assigned seats that split up our family. He acted as if he could care less. The food was average. I have never flown internationally and had to pay for alcohol. Seat space is never great in economy, but this was one of the worst. Luggage for our entire family was lost for 36 hours."
Pros: "It was pretty fast and the temperature was very comfortable. I didn't have to cover up with blankets."
Cons: "I was surprised they didn't offer a free snack and drink. I was caught off guard not knowing that I had to pay for both and there wasn't any entertainment. There weren't screens for shows or music."
Pros: "Good flight"
Cons: "What I didn't like on the transatlantic flight was not available on the Venice flight."
Cons: "I can't actually make a comment on the food since u have to pay for it and I didn't want to. Nothing appealed enough to pay for it. Entertainment wise, there was no entertainment so I have it one star"
Pros: "Luggage was couriered and arrived 9 hours later."
Cons: "That our luggage wasn't on the flight and we only realised after waiting/looking for over half an hour. Then had to do the missing report, all after a long flight. Couldn't someone in Dublin have rung and warned us?"
Pros: "The flight was nearly empty. Never had that silent, and peaceful flight. Everyone found there space and fell asleep."
Cons: "Too cold"
Pros: "I liked doing immigration in Dublin rather than Chicago, even though the process was lengthy. We couldn't understand why, having done the automated system, the process was virtually repeated at the immigration desk. Queues were very long."
Cons: "As above plus my husband's seat arm was broken. The inflight entertainment system was a joke. Back of seat screens fitted but not working. Very distant ceiling screens and only one working before the whole system failed. Not acceptable on a long flight."
Pros: "The comfort of the plane was great compared to Ryan air"
Cons: "I don't like that I must travel to Dublin from cork to fly to Amsterdam for a cheaper flight"
Cons: "My seat was changed and I was in the middle seat, not the window seat I had selected weeks earlier. My brother and his daughter had their seats changed, too, and they were in middle seats 14 rows apart, so she flew by herself on an international flight all by hersel! My headphones wouldn't work correctly in the double jack, only getting one side. Why change the plugs? The flight attendant said that they wouldn't work and that she would get me a headset. Two hours into the flight I finally got a headset. The male flight attendant was great, but unfortunately we were dealing with others that totally ignored my two small requests for the entire 6 hour flight. Our flight to Dublin was awesome, but this flight back was very very disappointing!! Changed my while feeling about Aer Lingus"
Pros: "The British Airways portion was exceptional! The Aer Lingus portion was not!"
Cons: "On Departure for Dublin, waited in long line to check in at Aer Lingus only to learn it was co chaired by British Airways, so Aer Lingus would not service us at all. We had no way of knowing since it was sold by Aer Lingus and had an Aer Lingus flight number. Tried to check in on line, but was unable. Waited for Aer Lingus customer service on telephone customer service for more than one hour and finally just gave up. Aer Lingus has no Customer Service at all. Do not deal with Aer Lingus under any circumstances. British Airways met our needs!!"
Pros: "There waa great variety in the entertainment feature."
Cons: "Boarding was absolutely chaotic. There was one call for priority members, and then a call for all remaining rows, stressing that it was final call. This caused a large crowd to rush to the gate and then disorganization when on the plane. Historically, its been much more efficient when you call batches of rows, which clearly prevents overcrowding and allows people more room to stow away carry on bags. Also, i was very disappointed by the food options. As a vegetarian, i had no manageable option because i hadnt preordered. I had no wifi during the days before the flight, i couldnt get online to do it. I find it surprising that you dont at least provide a meatless option, or at least stow away a few extra vegetarian meals. Also, i have never seen that option during booking, nor have i ever recieved an email to consider meal options. Overall, the accessability of meatless food is extremely disappointing."
Pros: "Staff ruth, no asistent help, no staff on airport of rayanner in Dublin, dirty flor inside of plane I will never ever never never travel with Rayanner Slow slow service with both/ cheek in and boarding"
Cons: "No good coustumer service I will make sure non of my famili or friend not gone travel with rayaner OTHER COMPANY MUCH BETTER THEN RAYANER PAYING LITTEL EXTRA BUT NEVER WITH RAYANER 2 TIEMS AND SOO DISAPOINT"
Cons: "Our son's luggage did not make it to Barcelona with us. We arrived on Sunday. He was called Monday that a delivery service would bring to him that evening, but they did not show up. They were to come Tuesday morning, Tuesday evening, Wednesday morning and never showed up. He finally had to take a $35.00 cab to airport to get the luggage. NOT a good experience. The Aer Lingus support number just rang and rang, no one picked up for days! My daughter tried the main Aer Lingus connection but they referred us back to the same phone number. NOT good customer service."
Pros: "Crew very pleasant"
Cons: "Seat by door very uncomfortable"
Pros: "I liked nothing."
Cons: "The flight was cancelled 22 hours before take off. There was an email sent to notify me. No text message or phone call; has I not checked my email I would have shown up at the airport with no flight. I tried to call their customer service and was out in hold for over an hour with no resolution."
Cons: "We had to wait to deboard the plane for 2.5 hours due to a lack of staff - I want a refund"
Pros: "Smooth flight, new plane and arrived on time."
Cons: "The baggage allowances are very strict and creates an antagonistic experience at check in."
Pros: "Seating was very comfortable. Very spacious for economy."
Cons: "No complimentary food or drink on a transatlantic flight is unacceptable. Was not told ahead of time that food had to be pre-purchased. Charging even for water is ridiculous."
Cons: "Uninterested clue. Poor communication regarding delay. NEVER AGAIN."
Cons: "The scam website Justfly who is present on your site and BOOK THROUGH MOMONDO, cancelled our flight with Norwegian. Not the airline, justfly cancelled it. I think it’s a HUGE shame that Momondo keeps having their prices and connections on your site since the web is overflowing with negative reviews inn justfly. Stop feeding people to their shady business."
Pros: "Good legroom"
Cons: "Flight was delayed by over an hour"
Pros: "Free wifi was great!"
Pros: "Good movies and entertsinment"
Pros: "Comfortable leg room"
Cons: "Wheelchair assistance was not available. Waited over an hour to have someone assist us, but no one came. Once getting to security, assistance was still nowhere to be found."
Pros: "Not much"
Cons: "Dozens of passengers, myself included, were forced to check their carry-ons at the gate and pay for it due to Norwegians strict weight policy. To be honest this felt like I was being swindled and it ruined the rest of the experience for me. Do not be tempted by the low fares they offer."
Cons: "It is so surprising and ridiculous to have to pay for a glass of water and a blanket for an international flight."
Pros: "The lady next to me left her seat so I wasn’t squished next to a woman who was well overweight and snored"
Cons: "The crew didn’t offer me anything once, the seats were mildly comfortable and our flight was delayed by over 2 hours, not the airlines fault entirely jfks fault"
Pros: "Crew was friendly but a little impatient at times but helpful. The head rest on the seat was good."
Cons: "The coach seats were narrow and not super comfortable, no room to store under seat. The food options were limited, not even water offered for free. The de boarding process and getting baggage was a mess, I didn’t get out of airport for two hours and very little updates from the airline"
Cons: "None of the staff could tell me which gate number it the flight was due to an error in number switching, causing me to go through security check 3 TIMES over 3 HOURS which ruined my experience and put me in an aggravated mood! Crew spoke without empathy & redirected their anger of gate errors at me!"
Cons: "They didn’t let anyone check in online. So there was a huge line of people all trying to check in at one time and caused a problem for other ticket desks in the area. If they just let you check in online like every other airline it would have been more seamless and saved everyone a lot of time."
Cons: "Terribly uncomfortable seats!!! Bad food."
Cons: "Probably the worst flight international - Crew was excellent but there was no real entertainment on business class. Never seen anything like it. No pillows. Etc. Never again Norwegian!"
Pros: "The stewards were very nice!"
Pros: "The only male flight attendant was very helpful and polite."
Cons: "The rest of the crew were inattentive and rude. It was bad enough to be delayed an hour, but the inattentiveness was ridiculous. I placed an order for a beverage, a pack of crisps and a set of headphones at the beginning of the flight. I didn’t receive them until almost 3 hours into the flight. I figured they were busy with meal service and what not in the beginning of the flight so I was patient, and I saw some people receiving their orders kinda late as well. After the 2nd hour, I started clicking the call attendant button. The female flight attendants walked by multiple times and ignored my attempts to flag them down. Finally, the male attendant came over and resolved the situation, but by then we had been in the air for 3 hours. Worst service I’ve experienced on any airline. Also, for a plane called a Dreamliner, those seating arrangements are a nightmare for anyone over 5’8”; I was uncomfortable the entire flight. It’s a plane, not a bus in a third world country; it’s shouldnt be that damned cramped and crowded."
Cons: "Delayes delayes delayes....I fly to Europe quite often: Norwegian is the only company who doesn’t make up any lost time in the air... Cranky and unpleasant flight attendants... The overall experience felt like they really don’t care...."
Pros: "Very comfortable at very reasonable cost, friendly, attentive staff"
Cons: "If the crew could have made sure at boarding that passengers uses the right doors to enter the aircraft , that could have avoided passengers walking over each other"
Pros: "Very friendly staff. Very accommodating. Had a delay of 1 1/2 hours (it happens). Lounge was awesome. Long line to get in waiting area to board. Was very crowded in the room right before boarding."
Cons: "Somehow I got gluten free meals when only my wife should have. The crew helped us through this though as best as they could."
Cons: "Service, it was a cheap flight and a shitty flight"
Pros: "The jet had free WiFi. Call it a win. Everything was smooth. Even the landing."
Cons: "Only two self check-in kiosks were working. The flight was delayed two hours and there were no updates."
Cons: "Self check-in kiosks not working"
Cons: "Kind of a bumpy landing and the flight was delayed. Baggage check in terminals were down as well, which caused quite a bit of delay"
Pros: "They waited so long before notifying passengers of the problem"
Cons: "No refreshments were provided to a whole passenger group while they waited in a line to find out what to do and at the end things were still not resolved"
Pros: "New airplane, Dreamliner"
Cons: "I bought premium tickets several months in advance but the airline overbooked those seats and we were placed on standby. Finally, we ended being downgraded to coach despite buying our tickets several months in advance without a reasonable excuse or compensation. The whole thing is very upsetting and disappointing."
Cons: "Preordered meal was terrible"
Pros: "Price was competitive. Nonstop from Oakland to Gatwick was great."
Cons: "No Wi-Fi on 787. If they had Wi-Fi, my review would have been excellent, but lack of Wi-Fi makes the flight 10 times longer."
Cons: "First flight made a U turn mid way through the Atlantic Second flight was canceled altogether Third flight stayed more than three hours on ground before finding a parking space and a gate No one was able to provide us with information- Norwegian did not have a single representative"
Pros: "The flight from Boston to Gatwick was most pleasant - plenty of leg-room in Economy Class. The food was somewhat mediocre, especially the snack served at breakfast-time. Overall, however, a very good five and a half hour journey."
Pros: "I liked the movie selection, that the seats reclined and the staff and food."
Cons: "There where four flights all due to take off at 1030 with this company which caused major back up and delay in check in and tsa. They did not delay the boarding times and I had to run to get my plane even though I was at the airport 3 hours before hand. I barely made it running full force in my sock feet. I was very disappointed being a first time customer with this company."
Cons: "No meal served on an 9 hour flight .... no blanket or pillow WOW didn’t realize that was possible"
Pros: "The new plane was amazing and I feel so fortunate to have had the opportunity. The experience was streamlined and the technology state-of-the-art, accessible, and extremely useful. The impressive crew looked flawless and performed their duties very well. It was all quite a spectacle!"
Cons: "It is always really nice to get free coffee as a passenger. Traveling is exhausting and I would have been so appreciative of free coffee on the flight, and felt even more comforted and likely to fly Norwegian in the future."
Cons: "THEY LOST/MISPLACED MY LUGGAGE Still haven't received my luggage for my trip. Flight was also delayed."
Pros: "The had a good selection of movies and the seats were very comfortable."
Cons: "During the flight the aircraft was really cold."
Cons: "I was running late for my flight home to Dublin I had 40 minutes until the flight was due to take off. The guy on check in was extremely rude and sent me off in an awful panic to my gate. It was an emotional parting with my partner as I won't see him again for a few months and this very rude employee didn't help at all This was my second flight with Norwegian in the space of a few weeks and I could very well be a regular flyer as my partner is in Sweden for the foreseeable future. This guy gave an awful representation of your airline. People get delayed these things happen he wasnt one bit nice about it and I was very unhappy how I was treated"
Pros: "Flight time was shorter than the reported time on the ticket."
Cons: "The wifi connection was poor & no individual TV screens to watch movies. Also, no music during flight."
Cons: "On Monday September 11th I flew from Stockholm Arlanda to JFK on Norwegian flight DY7005. I was seated in 3J in the premium cabin. The couple in front of me began drinking excessively as soon as the aircraft reached cruising altitude. They were served by a flight attendant (who I then found out was the crew supervisor) called Vinnie, who served them doubles of vodka, cognac and bailey's, smiling and laughing with the passengers and giving them high fives. About 4 hours into the flight, the passenger in seat 2J turned around in his seat and began to harrass me. He claimed that we had friends in common and worked in the same industry and that we should work together. I remained polite and indicated that now was probably not the best time but that we should discuss it at a later date. Please note that I had never seen this man before in my life. I was working on my computer and put my headphones back on. He then began to shout and swear at me, saying that I disrespected him, I assume by not engaging him in conversation. He threatened me and at one point tried to swing at me from his seat. His partner then tried to calm him down. A flight attendant that was passing at the time (middle aged black woman) said something to the effect of "I don't know if YOU GUYS are from New York but you all need to calm down", somehow assuming that I was in collusion with this other passenger. I said to the lady "miss I don't know this man" but she ignored me and kept on walking. After this initial incident and seeing that the in flight staff were not interested in addressing this man's behavior, I put on my headphones and sunglasses and pretended to sleep. I could hear him issuing threats and swearing loudly. This went on for about 30 to 45 minutes (I was listening to a podcast and could hear him over the commentary) and then he again turned around in his seat and tried to touch me. At this point I panicked and grabbed my items and headed for the galley. I noticed that the lady in the seat next to me had vacated her seat and was having a concerned conversation with one of the flight attendants. I asked for the purser and a younger black fight attendant told me that "he was resting". I told her to get him and she turned to her counterpart and said "he's pissed off" as if I was over reacting to some sort of minor situation. The purser (Vinnie, who had been serving up doubles and high fives) arrived and told me that it was unlimited drinks in the premium cabin and there was nothing that he could do about that, and that they had cut him off after he started antagonizing me. I asked why it was that he would knowingly supply a passenger with over ten drinks, jeopardizing the wellbeing of other passengers, and he again responded that it was unlimited drinks in the premium cabin. The younger female flight attendant then told me that the cops would be waiting for the passenger on arrival - when in fact, the port police department was never notified, nor was the Norwegian"
Cons: "Plane was over an hour late. We did not get an explanation for the delay until five minutes before we took off. Airport was not set up to handle the number of fights and large number of passengers. There is only one restaurant with really expensive food and drinks."
Pros: "WiFi on board. Kind staff"
Cons: "Lost suitcase for 3 days and Not friendly follow up system"
Pros: "Fantastic value. Clean plane with good cabin crew. We took off on time, had a pleasant flight and landed safely and on time. What more do you want?"
Cons: "I'm glad i paid the E11 for a seat with leg room. It might have been tight otherwise for a flight over 2 hours. Worst coffee I've paid for anywhere recently. This was a big black mark for me."
Cons: "See above. I will not choose Norwegian again if another airline is flying that route due to the ridiculous buckle and dining for food, blankets etc. it makes it way to expensive to travel with a family"
Pros: "Did not keep us informed of the delay and I was not offered anything to drink."
Pros: "Delayed flights from US to Copenhagen, missed connection bt minutes and it took me THIRTY additional hours to get to my destination from original anticipated arrival time."
Pros: "From pillar to post not one delay."
Pros: "The flight was quick, customer service was good on the plane"
Cons: "Checking in online was a nightmare as the site kept freezing, there was a mix up with my priority and cabin baggage, I was told by the webchat team that this had gone through but not on my boarding pass, when I got the the airport the Ryanair staff were extremely rude to us, they sent us to the back of the queue I front of everyone and then told us we would have to pay to take our bags with us, they then had to be out on the hold. When we got back to Birmingham we then had to sit on the plane for around 15 minutes as there was not a slot for us. I spent hours of my 2 day break trying to sort check ins etc, I would never fly with Ryanair again."
Cons: "I would be great if the flight attendants quieter than the aeroplane engines. My earbuds are no expensive enough."
Pros: "Quicker flight late at night"
Cons: "Waiting on bus to terminal Almost missed last train."
Pros: "Reasonably priced. Check in was quick and easy. Boarding was easy"
Cons: "Seats are very cramped and uncomfortable. I’m 179cm and it’s a tight enough squeeze for in the seats."
Cons: "Seating uncomfortable, don’t even serve water, charge money to check in 3 days early and for some strange reason they charged 100€ for standard carry ones manufactured by Samsonite for international travel because it didn’t fit in their standard cubby ... the same carry ones they allowed from London to Stansted became a tad too big on return . They remind me of US traffic police that start giving tickets on tiny issues st the end of the month to make their quota . Also many people in the line had bags exactly our size"
Cons: "It would be amazing to get 30 minutes without trying to sell something and constant use of the microphone for useless promotions. I don't really get on flights so I can buy a watch, a perfume or a scratch card, no need to spend 5 minutes trying to sell it."
Pros: "Once the aircraft arrived the boarding and take off were fairly quick. The flight itself self was extremely quick and there was no hassle. Quite impressed with that."
Cons: "The flight was delayed initially with 2 hours. There was no notification by the airport. After 2 hours there was another hpur delay. Again there was no notification. We and the other passengers had to constantly last to the gatw screen to see any updates. We were left in the dark until the very moment we started boarding."
Pros: "On time fly gut and prompt baggage handling"
Cons: "Getting charged 220EUR to check in at the airport."
Pros: "Cheap & Cheerful, as usual"
Cons: "Delayed Boarding Delayed Taxi Delayed dis-embarking (no dispatcher) just two bus drivers and no unloading of cases o those with mobility issues"
Pros: "Late departure from Dublin as expected But it was 30 min, anyways the flight made up time and only arrived 5 minutes late. The staff were very helpful also"
Cons: "The new slimline seats are very uncomfortable when seated for anything longer than an hour, the cushioning is very light and the angle of the seat is not as comfortable as the old ryanair seats. Also there was a long delay in Ciampino at the baggage belts considering the airport was empty - i know this is more a problem with the Airport but ryanair would surely have enough pull to get this sorted."
Pros: "New plane was comfortable."
Cons: "Very late service. Crew forgot about our row during the drinks service. Usual chaos from Ryanair's aggressive seating policy although people managed to swap themselves around to sit together. This wasted more time of course."
Pros: "Boarding was ahead of schedule, but we waited on the runway for a long time. Checking in via an app is great too."
Cons: "The seats are uncomfortable, the application of the baggage policy is inflexible & difficult, there are no places to put your things and having seating assigned randomly when you travel with someone is ridiculous. I love discount airlines, but being charged for things that would make me happier while not costing the airline a penny is too far. Ryanair gets your initial business with artificially low rates and then nickle-and-dimes you until you pay at least as much as you would by just going with an honest carrier that charges normal prices up front. I am tired of being messed about when there are equivalently priced carriers that aren't such shysters."
Cons: "Notification of flight cancellation even though the flight departed on twitter. Flight should have been cancelled as no transport links to Dublin Airport due to adverse weather."
Cons: "Both our flights to and from Malta were delayed by 3 hours"
Pros: "Was quick and easy"
Pros: "Flight was smooth nice and on time"
Pros: "Flight was on time"
Cons: "Couldn't take on bag as not priority. Booked extra leg room seats expecting priority but no longer Won't travel with Ryan air again"
Pros: "It was a stress free journey. Which I will be doing at least 4 more times this year"
Cons: "I cannot think of anything. Except you can't buy duty free cigarettes on the trip anymore"
Pros: "The crew"
Cons: "Sitting with a stranger"
Pros: "Got the best fairs, had it booked well in advance No hassle"
Cons: "On arrival all trains were cancelled and it was very hard to find a bus or someone to talk to but that was a separate issue"
Pros: "Loved the speed and efficiency of everything; we arrived from Dublin to Gatwick 25 minutes early. Plenty of opportunity for inflight purchases for such a small flight which was great!"
Pros: "Friendly staff and comfortable seats"
Cons: "The delay."
Cons: "The really need one of their newer planes ✈️ for the lanzorote route. Longer seatbelts needed."
Pros: "Staff were nice"
Cons: "Seating were narrow"
Cons: "No flight announcement at Dublin airport so missed flight"
Pros: "On time departure and arrival"
Cons: "Access to airplane and egress via the aircraft own steps is an accident waiting to happen for those people with impaired mobility."
Pros: "Fast, efficient, no stress So Glad that Ryanair did away with unallocated seating No passport control at Liverpool meant my time from landing to home including picking up checked luggage was 20 mins."
Cons: "Very long walk on landing"
Pros: "I had a good flight either way. Some turbulence, what you might call 'a controlled crash landing' on the way back to Stansted."
Cons: "The price of the flight. I normally am able to secure a return flight for about 100 euros. This time I got a quote for 300 plus for a return flight. Going through an affiliated site helped me to get a slight reduction on the flight. I find it odd that on a Thursday or a Tuesday the cost can be 12.99 pound either way and yet on a weekend this goes up to a silly amount. The flight is still the same. I am still going to the same place. Having to book three months in advance to avail of a cheaper ticket is of no use to me. The girl checking us in on the outward journey had her back to us the entire time when making an announcement for boarding. She looked like she was sucking sour sweets. No friendliness about her at all. Passengers using overhead spaces different to where they are sitting. That's really irritating."
Cons: "The Ryan Air staff were ignorant and complained when asked any questions."
Cons: "Customer service"
Pros: "Flight attendant was gas. A polish buck with a Irish accent"
Cons: "The flight was delayed for 1 hour"
Pros: "Captain made a safe soft landing, very timely"
Cons: "Difficult to hear the flight attendant , message unclear, too loud and fast Boarding queues not well planned"
Pros: "The make cabin crew had such a strong accent and spoke so fast that no one on the plane could barely understand a word he said during any of the announcements. He made no effort to slow it down and speak clearer"
Cons: "As above"
Pros: "The flight departed on time and arrived early. Pleasant staff, no fuss. Just what you want from a flight."
Pros: "Nothing, taxi plane, expectations not high"
Cons: "Cramped seating, flight delay, time waiting at the boarding gate."
Pros: "Standard Ryanair flight. Usual boarding etc. No problems."
Cons: "Being split all over the aircraft because we refuse to give in to Ryanair extortion to squeeze more money out of us. Clearly would have been able to seat us all together. Won't buy another coffee or food until this policy changes."
Pros: "The boarding was efficient flight"
Cons: "Flight was delayed. Seats are not comfortable. I was in a bus at the back and when it arrived at the demarcation door, the driver didn't open all the 3 doors! He only opened the front door beside himself so everyone had to exit by that door."
Pros: "Crew were lovely both at gate and on board. They were very reassuring as the flight was very bumpy for a while due to weather conditions"
Cons: "nothing really would have liked a little more leg room but those seats were booked when I booked mine"
Pros: "Ryan Air 5.5 hrs Flight Delay from Glasgow, Scotland to Dublin, Ireland (Draft 2.1) Our flight from Glasgow, Scotland to Dublin Ireland on September 22nd with Ryan Air was delayed for 5.5 hrs (165 minutes) for unexplained reasons. We were supposed to depart at 3:25 pm and we actually departed at 8:55 pm when the plane actually began to move from the terminal to the runway. Over the ensuring 5.5 hr. delay there was no plausible reason given by gate staff or the bag check-in staff or the electronic flight board of daily departures in the Glasgow airport. Here is what we heard from all 3 communication sources stated in the previous sentence: • Seven (7) actual time delays of actual flight departure times (electronic flight board) ranging from: 3:25 pm, 4;30 pm; to be scheduled; moved to 5:15 pm; 6:30 pm; 8:00 pm; 9:00 pm; check with the gate. • Waiting for a plane to arrive......... • We have no idea...... • Waiting for a plane and a crew to arrive.... • Corporate is working on finding an available plane...... • I don't know....we will post the details when they are known to us..... The Scottish Times Newspaper (Sept. 21 or 22), reported that Ryan Air had allowed too many pilots to go on vacation at the same time which had made the entire flight schedule prone to long flight delays and numerous flight cancellations. What was reported on the various UK news shows was very different. Their were serious labor issues between Ryan Air's pilots and management, particularly Dennis O'Leary the CEO, over work conditions including pay and job performance. Those of us who read local UK newspapers had an inkling that the pot was boiling. However, as the actual departure delay went beyond the scheduled 3:23 pm, passengers were uneasy about our hotel rooms in our destination cities still being held and whether any drop-off family members should go home or be available if the flight was ultimately cancelled. What made it worse was Ryan Air realized that they were in violation of the European Union flight delay rule so they passed out FLIGHT DELAY POLICY to those waiting in line. The gate crew and the check-in folks outside security told us about having to provide all passengers two (2) free phone calls except that this would mean leaving security at the expected gate and going back to the Ryan Air check-in counter and back through security. A very arduous process one more time. Ryan Air has very arcane booking rules so if I change my checked baggage to a larger size, my only option was to add an additional piece of luggage at a very stiff cost. In our opinion, Ryan Air is a very poorly managed airline and the most customer-combative airline we have ever encountered in our many flights throughout the UK and Europe. Without hesitation, we would not recommend Ryan Air under any circumstances and would be willing to pay more with other carriers who take better care of their customers. [Customer names withheld for privacy reasons - 9/26/2017.]"
Pros: "I randomly was allocated the emergency exit aisle so not all bad, however my bag was placed in the hold therefore delaying the experience home."
Cons: "Blunt staff, poor check in process, sold too for the whole fights. Sat away from my misses although there was a spare seat next to me."
Cons: "The seats are uncomfortable hard plastic"
Cons: "Unpunctuality again."
Cons: "I felt it ironic that our two smallish rolling duffel bags were not the right parameters to take on board, and just enough over the weight limit to rack up bag charges of about 35 E ea, ea way between Dublin and Glasgow, so actually our luggage charge is more than our set of tickets for this particular trip. No wonder the owner's a billionaire--however, on the positive side, the pilot landed "like butter" in Glasgow AND we heard that the Ryanair owner actually does pay millions in taxes for the good of Ireland. (Sigh...)"
Cons: "Flight was very late.(over 2 hours) Notices not posted timeously No meal tokens offered, or anything else to soften the irritation Boarding and offloading by stairs into the rain - cheapest possible options."