Flight was on time, staff are friendly and helpful onboard.
Delay on my previous leg, had to run to catch my flight. But that happens. Overall ok.
Delay and had to run between flight to get my connection due to this delay but besides that the overall experience was ok. I arrived with just an hour of delay.
Couldn’t get boarding pass in SLC even with help from a redcoat, so had to find a desk in AMS to get boarding pass. Technical problems so not sure why. Very inconvenient. The KLM app is not as user friendly as most apps. Also had to wait almost an hour on the tarmac for a fuel truck, which caused us to miss a connecting bus in LUX.
Over 1 Hr delay. No APU so no AC on ground. Plane was hot during boarding and then they closed the doors over 20 minutes before engine start so interior of plane was steamy hot and stuffy. Could have been helped by opening doors until ready to depart.
Ad experience - been flying many years with them but they are losing out to other carriers with their service and bagage / seating policy. My 2 12-yo kids were not placed with the parent. Absurdity.
The baggage drop-off in Stuttgart is bad: after online check-in you cannot use the automated baggage drop off as indicated on the website. You can use the terminals but have to cue to 1 of three open and slowly working counters to drop the bags. took about 45 minutes wait time.
Our first flight was delayed so we missed our connecting flight. However it was easy to book a later flight on their app.
My flight was delayed by 6 hours then I missed BOTH of my connecting flights, I then had to stay in the AIRPORT at JFK because soooooo many people also suffered from missing flights and there was no hotels available. I would like to be compensated for this experience! I had to stay in the airport for over 16 hours!
Klm start boarding while somw air issue in the plan
Even though I flew in business cabin I was not given any refreshment even though those next me were served
1. One of the crew who was managing the crowd in the business class line specifically asked me if I am travelling by business class while I was standing in the business class designated line. She specifically was asking only me and no one else. Seemed to imply that I may not be aware of it and may be I don't belong there?(Based on my color?) 2. The business class seats in the aircraft was average regular economy seats with middle seat kept free.
When I bought my ticket , I bought it for a premium flex and I paid more money to get comfortable seat , but I get a basic economy seat, I need a refund for the ticket Thank you Rabeh Afli
Everything was good. But from Frankfurt to Seattle in airplane entertainment system didn't work good.
Flight was cancelled due to maintenance issues. It was a nightmare to get an alternate flight back home.
Service and food were excellent. Incredibly friendly and competent staff. Flight was delayed over and hour and I had to run between terminals to get my connecting flight.
Missed it by a couple minutes and couldn’t find an alternative flight so had to spend the night in DC and after much shuffling from 1 airline to another managed to get a United to Frankfurt.
I ordered Hindu meal and expecting a vegetarian food. Instead I got Chicken. Also entertainment system was so bad and slow I was never able to use it
I liked crew, always smiling and provided the best services.
There were only 2 toilets and one of them did not work in business class. We are not allowed to cross classes so had to wait in line to use the toilets!! The entertainment touch display was finicky and did not work all the time.
