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We boarded the plane and waited for 30 minutes ultimately for them to cancel the flight due to engineering issues.

Love the little chocolate bars, and consumer rights in EU regarding stepped refunds when flights are delayed.

My baggage got struck in Rome while coming back from Hyderabad - SFO I missed my connection from Delhi to Hyderabad, and they were offering me a flight 3 days later. I had to purchase my ticket to go to Hyderabad.

Staff was rude in business class. Luggage was damaged and nothing was done about it airlines.

The plain was on time. Better seating, better service than Discover. I wish I could used them for my return flight. I have used them before, and they were always good.

We were helped whenever needed and had a pleasant flight.

The flight was smooth and on time. Check-in and boarding was very efficient. The flight was very comfortable and there was good entertainment and food on offer.

Two hours late so hit traffic getting home. Small selection of movies on board.

The flight connection was bad in Frankfurt. Crowded and no staff keeping it in order, people cutting lines to get ahead. And my luggage didn’t make it to SFO.

The flight from Houston to Frankfurt was atrocious. Our seats were in Coach; these rows provided no leg room, and if you needed to exit your row, you had to ask the passenger in front of you to straighten their seat, so you had a bit more room to go to the restroom. For our return flight, we decided to upgrade our seats. Lufthansa refused to give us credit for the seats we had already selected and paid for when we initially booked our flight ($60) and charged us $125 each to sit on a row with more leg room. In addition, we missed our Lufthansa connecting flight in Frankfurt because the flight from Houston left late. We walked the Frankfurt airport for hours, looking for someone to assist us. Terrible experience! Needless to say, we will never fly Lufthansa again.