Pros: "The seat was comfortable. Snacks were good. Inflight entertainment was amazing. Boarding was smooth."
Cons: "Nothing it was perfect"
Pros: "Don’t go overboard"
Pros: "Flight was on time and boarded and de-boarded quickly."
Cons: "Video entertainment system did not work at first and had to be rebooted."
Cons: "It’s time to update the snacks, bu thank you for serving more than just peanuts. I was very cold on the flight - unusual, but definitely very chilly."
Pros: "The food and drinks were so lovely, it felt like I was in first class rather than the cheapest economy seat. Great entertainment selection and comfortable seat that let me sleep well."
Pros: "Once boarding was over, flight and crew were great."
Cons: "Flight was delayed by 2 1/2 hours. Better accommodations and notice would have been appreciated."
Pros: "Everything was good/adequate, nothing was exceptional."
Cons: "The in-flight entertainment in my seat did not work properly so I could not enjoy watching movies or shows. A minor but unfortunate inconvenience."
Cons: "Broken in-seat entertainment system for one of our seats, customs pre-clearance in Dublin took forever, but not the airline's fault."
Cons: "Older aircraft"
Pros: "Delta is wonderful! Helpful and on time."
Cons: "First class almost always guarantees a much better experience!"
Cons: "Overall, a good short flight."
Pros: "Newer planes with extra large overhead bins are great and the boarding process is much easier and smoother now with all the various breakdown of groups instead of by row."
Pros: "low passengers, OK crew"
Cons: "crew was a bit cold, but OK"
Cons: "Late boarding. Slow de-boarding."
Pros: "Crew was so friendly!"
Cons: "Food; movie choices"
Cons: "The seats are not very comfortable for such a long flight"
Cons: "1. Board the plane from back to front! It is ridiculous the way it is currently done. 2. Get people to announce boarding who speak CLEAR English. 3. Further limit carry-on luggage."
Cons: "Flight was delayed more than 4 hours. I switched flights to try to beat the 4 hour delay but was still delayed 4 hours. After verifying with delta t am members that my bags had been rechecked they had not"
Pros: "Crew were very good but the seats were not comfortable for an eight hour flight"
Cons: "A little bit of leg space"
Pros: "The cabin crew was efficient and very cooperative. My seven hour flight in economy class could not have gone better. Kudos to Delta for a safe and comfortable ride."
Cons: "A few more audio selections would have been welcome."
Pros: "Very friendly cabin crew. Comfortable and food was good and drinks and water was plentiful. I would highly recommend Delta for transatlantic flights,compared to so called 4* airline Aer Lingus, then Delta are a 6* in comparison"
Pros: "On time departure and arrival"
Cons: "Paying for seats"
Pros: "Seats were pretty comfortable, awesome flight, flight attendants were beyond excellent."
Cons: "Probably the time factor"
Pros: "The boarding was smooth and in time. I enjoyed the WiFi service and the extra room in the seats. Plane was gorgeous! Staff was courteous and professional."
Pros: "Entertainment on the flight was fantastic."
Cons: "Delta really struggles with trying to get everyone in the plane in an orderly fashion. Window seats must climb over all of the aisle passengers that got on before."
Cons: "About 7 of 8 crew staff was ladies in their 60’s. Grumpy old women. In case of emergency I would help to help them instead of crew members helping me off the plane."
Pros: "In flight entertainment is nice but only seems to happen on shorter legs of the trip. Also, too many useless interruptions from crew during movie. You don't have to keep thanking the passengers throughout the flight. And the volume through your headset is way too loud on crew announcements compared to regular listening volume of your program."
Cons: "Forced on later flight."
Pros: "Once we finally boarded, it was fine- plane was new and clean and entertainment system was great. Agents did the best they could with limited information on flight status. Provided snacks at departure gate- but they were all unhealthy."
Cons: "Flight originally booked with 2:30pm departure time, was pushed to 4:30pm a few weeks in advance. Then the flight was delayed on the day by 30 minute intervals until 9pm. Finally, we were switched to a different gate to board a different plane. Then sat on the plane at the gate for another hour so they could load all the bags. We didn't take off until 10:30pm- painful."
Pros: "on time, good service,"
Cons: "i agreed to check in my bag at the gate when they asked for volunteers thinking I would get it at the gate of my destination but after i checked it in in gate attendant informed me that i would get my bag at the baggage claim"
Pros: "Free movies. Clean and modern look to airplane."
Cons: "Could not get wifi to work."
Pros: "Quick boarding, clean plane, good entertainment system."
Cons: "Used a neck/back pillow and jacket against hull to try and keep my shoulder and arm from freezing solid. I usually sit by the window on a couple dozen flights per year, and it has never been this cold on my arm. I wonder if a heating pad would work on their outlet?"
Cons: "I had the feeling they were short on crew staff, they were barely checking and I called them a couple of times, the blue light was on but no one came to check what I needed. At first the reading lights were not working and they got those reset at least. One choice of food was not available anymore once they got to our seats."
Pros: "Free entertainment of new and older movies, free meals (although still typical airline food"
Cons: "Can someone please improve airline food?! They definitely fed us a lot, which is not something that usually happens on coach flights, but the main entrees were quite soggy."
Pros: "On time service &no damaged luggage!"
Cons: "There is just not enough leg room for a flight that long and the seats don't recline enough to be comfortable unless you upgrade and the tickets were already overpriced."
Pros: "consistently good"
Cons: "no problems... a little late because of uncontrollable factor... WEATHER"
Pros: "Comfortable aircraft with tv in the seats"
Cons: "Huge delay on my flight and most other flights from LaGuardia that day, lack of information on reasons for the delays ."
Pros: "Nothing in particular"
Cons: "So I originally had the free seat 11A. The app offered me what looked like a bulkhead from the seat map on the app at seat 10A for additional $19. I feel for it. No bulkhead, no extra room, nothing, waste of $19"
Pros: "The crew was friendly and efficient.. Our seats were comfortable for the long flight.. great amount of entertainment to enjoy for such a long flight.. and good variety of food.."
Cons: "We had a 3 hour delay due to mechanical issues.. but the safety measures the crew and staff took was very much appreciated."
Pros: "Even though we couldn't reserve our seats we where able to call and change our seats to be together. (Mom dad and 2 toddlers)"
Pros: "Video screens at each seat!!! Thank you Delta!"
Cons: "Nothing, everything was great!"
Pros: "Flight was on time. Crew very friendly. Plane was clean, boarding very organized but I would suggest boarding from the back forward. This would eliminate blocked aisles."
Pros: "Friendly, hard working flight crew"
Cons: "Flight delayed 2.5 hours. Not necessarily their fault, but they rarely communicated why or what to expect. Despite signing up for SMS notifications, I'd find out from Kayak more than I did from Delta."
Pros: "Boarding was efficient and the crew were nice."
Cons: "the seating is horrible. it was the tightest seating I've ever experienced."
Pros: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Cons: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."
Cons: "Information on arrival time was not correct"
Pros: "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."
Pros: "Boarding was quick and flight was calm"
Cons: "The coffe and breakfast."
Cons: "The KLM crew are always great serving and treating you. Well above many other airlines."
Pros: "The crew was great. The soecial meal request was hadled well despite oversight."
Cons: "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."
Pros: "Very friendly crew and on time with no problems."
Pros: "Seat was good"
Cons: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
Pros: "Pleasant flight"
Cons: "We were delayed & missed our connection"
Pros: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Cons: "the headrest is hard. Apart from that- all was fine"
Cons: "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."
Pros: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Cons: "Pay attention to passengers."
Pros: "The crew was great but the seat wasn't as comfortable and didn't have much leg room."
Pros: "Like the overall KLM experience"
Cons: "Food could have had better quality and the stewardess served it all at once versus in the various courses."
Pros: "Being fed was amazing and watching free TV was great!"
Cons: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"
Pros: "The crew was amazing and the food was great."
Cons: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."
Pros: "the crew was nice"
Cons: "Seat confort on long flights, leg rooms,"
Pros: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"
Pros: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Cons: "Less legroom, storage space, bad food, few movie options."
Cons: "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."
Pros: "Gaps between seats are very narrow."
Cons: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Cons: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"
Pros: "The crew was efficient. Flight left on time. Food and wine served."
Cons: "No entertainment."
Pros: "Sound was broken on my TV set!"
Cons: "Called stewardess twice to assist. No response!"
Pros: "Arrived Early!"
Cons: "Left Late :-)"
Pros: "Sandwich was incredibly tasty (although not much filling)"
Cons: "2 hours on the tarmac delayed with no explanation. Uncomfortable seats, no leg room. Poor management of seating, there was enough empty seats to have groups together but they were split up. Drinks served from a communal bottle in a polystyrene cup."
Pros: "Service, technology"
Cons: "Could not print by boarding card and was not allowed to board in Amsterdam"
Pros: "Booked extra room seat which gave me good room for seating"
Pros: "Bording was good and general flight ok"
Cons: "This airplane must be the oldest in the fleet. No USB, no charging, no touchscreen technology, no plugs, no bluetooth."
Pros: "Good flights. Good prices."
Pros: "The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble"
Cons: "Crowded seating, wake-up for breakfast service two hours before arrival"
Cons: "No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers."
Pros: "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
Cons: "Not much to comment on here."
Pros: "staff was fine"
Cons: "old old plane, very uncomfortable. Tiny bad screen made movies pointless"
Pros: "Airline staff good and professional"
Cons: "Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop."
Pros: "Great crew service. Among the best ever."
Pros: "Everything - Checkin, crew, food, entertainment"
Pros: "Flight was efficient enough and staff were friendly."
Cons: "It was delayed quite a bit and more on-time updates would have been appeciated."
Cons: "Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip"
Pros: "Flight unpleasant. Ground staff in Marseiile great but gate crew didn't control carry on baggage and many of us could not use overhead bins because of passengers who stowed more than one and often oversized suitcases above, so we and many others had to place carry on suitcases under seat. Attendant on plane totally unhelpful and could have rearranged a few bags to make room but preferred to stay in back of plane and talk. To be fair, rest of flight was pleasant although late due in part to boarding issues."
Cons: "Carry on baggage issues and storage on plane. One aloof and unhelpful member of flight crew."
Cons: "I slept didn't have snack offered and no entertainment"
Pros: "Having exit aisle made a huge difference in comfort Crew were EXCELLENT"
Cons: "Food was not very good Tasteless and rubbery"
Cons: "Our flight from Nairobi to Lusaka was cancelled for some reason and we did not find out until we happened to log into the website to double check our itinerary. They automatically rescheduled the flight only giving us 25 minutes to reach our next flight...impossible. so, after calling, we were re-booked again and forced into a 13 hour layover in Amsterdam. Our original flight plan had 4 hours. so, because we are a family of 7 with a baby, we had to buy a hotel room to rest, costing us a lot of extra money we had not planned to spend. We contacted KLM for help with the cost but were rejected. We also lost 5 bags somewhere between Chicago and Lusaka, but after 2 days, we received them."
Cons: "Stranded for 48 hours in Africa. Missed 3 flights due to complete incompetence, truly a horrible experience."
Pros: "There's almost no padding to them and they're very narrow. I know it's nothing new but I'll keep complaining until something changes, if ever."
Cons: "The crew was wonderful, the food was extremely good for economy cabin standards."
They didn't board the luggage and cph has poor service. During working hours they refuse calls, outside working hours you can't contact them. Lufthansa doesn't help or support
Large a330 Polite staff Food was quite solid, not great (expected)
Thats not my plane for now from chikago im hoping going to sy
Cons: "The ife screen was extremely slow and unresponsive."
Pros: "Flight attendant warm, courteous and authoritative at same time."
Cons: "Seat hard. Space tight. I am 6’4”"
Pros: "Seat was comfortable and the food was decent."
Cons: "Better Communication from Lufthansa"
Cons: "No drinks on board"
Pros: "a320 was comfortable"
Pros: "We had a Lufthansa pilot sitting with us on his was back to Frankfurt. He was definitely good company and taught us a lot about how the airline worked, his family's history working with airlines, and life stories. The flight definitely went fast thanks to Daniel!"
Cons: "I was sick so couldn’t fly, spoke to customer care and they refused to let me change my flight"
Pros: "Space in cabin, friendly crew and nice food"
Cons: "Shorter stoppage ;)"
Pros: "Staff were excellent. Helped me with storing my insulin in the fridge."
Cons: "Departing the plane into steps to z bus carrying heavy bags with no help."
Pros: "Short flight but staff very attentive, food good."
Pros: "The crew's efficiency and friendliness"
Cons: "Having to fly to Germany to come to San Diego"
Pros: "Flight was on time, boarding went smoothly. Seats not too comfy, knee room seems to be shrinking with every flight (transatlantic routes mostly)."
Cons: "I like wathcing European movies (German, French, etc.) when flying LH, but unfortunately they rarely have English subtitles."
Pros: "One of flight attendants lent me her phone charger to charge my phone which absolutely saved and they were just generally very pleasant and easy to interact with."
Pros: "Poor customer service dealing with bag delayed for 5 days, almost all of my holiday was over by the time the bag came and I was promised my bag would arrive on day 2, 3 and 4. Didn't arrive til 5th day"
Cons: "Late baggage, incompetent staff who each told me a different lie about when the bag would arrive"
Cons: "Incorrect advice from check in staff at Dublin re transit visa requirements"
Cons: "I was not allowed to take my cabin bag and was forced to check it in at the checkin counter. The reason mentioned to me was the flight is small. Contradictorily, travellers after me in the queue were allowed to take cabin bags."
Pros: "My first time flying with Lufthansa was outstanding. Great service, super friendly and ready to please. Appreciated the free adult beverages and frequent availability of water during the long, dehydrating flight. In-flight movies were fun to pass the time."
Cons: "Disembarked the plane in a lot and had to shuttle back to the terminal. Not a big issue but much prefer disembarking at the terminal."
Pros: "Service is good, you actually get food and drinks, thanks for that."
Cons: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."
Pros: "Service is outstanding in economy and puts US airlines to shame. Lufthansa is the best way to fly to Europe."
Cons: "Clearing passport control in Frankfurt is very slow. The setup is not very good for a world class airport. You need to give yourself at least an hour."
Pros: "Customer service was excellent. Food was great. Even though the flight big planes they seem to handle the boarding process very well."
Cons: "Selecting the seats 23 hrs before departure."
Pros: "Short flight."
Cons: "Too many stairs, far away from the connection flight."
Pros: "Flight was on time. We boarded and left on time. Flight attendants were friendly and courteous. I was happy to get a complementary sandwich and drink on such a short flight. We arrived at our destination earlier than expected. Seats were no frills, but decent. Overall good experience."
Cons: "Boarding is stressful. A free for all. I wish they would announce and board one section at a time. I'm traveling with children! I don't want extra stress of people being so pushy. Also,on arrival the bus back to the terminal was similar."
Pros: "It was all great!"
Cons: "I was denied boarding on the Dublin to Munich leg of my connecting flight from Newark to Munich. My ticket was booked through Lufthansa, but the transatlantic leg of my trip was operated by United. When checking in with United in Newark, I received two boarding passes, one for each leg of the trip. I arrived on time in Dublin for my flight to Munich and tried to board the plane for Munich with the boarding pass I had printed in Newark. After scanning my ticket, the Lufthansa employees at the gate informed me that they had no record of me or my plane ticket in their system. I showed them the email confirmation for my ticket, but they still could not find any record of my ticket in their online system. The employees seemed more concerned with boarding all passengers as quickly as possible than assisting me. After being denied boarding, I had to go back through passport control to change my flight, and ended up getting to Munich nearly 6 hours behind schedule and missed an entire day of vacation. A Lufthansa employee told me that out of every partner in the STAR alliance, United is the ONLY airline they have had this problem with. I find this inexcusable, I will be AVOIDING ANY United/Lufthansa connecting flight from now on."
Cons: "We were detained at the airport after boarding and then deboarding without information. The entire flight was locked in a room and not allowed to leave with very little explanation as to why. After 5 hours they let us board another plane. There was water and candy supplied as food. It was a joke for anyone with kids or the elderly. Nevermind anyone with health concerns. BAD way to manage a crisis in my opinion. We were treated like cattle. And these were NOT cheap tickets."
Pros: "Crew was friendly"
Cons: "Flight delayed by over 3 hours, inflight entertainment did not work"
Pros: "Crew was very friendly and eager to help, as I was traveling alone with a baby"
Pros: "The experience was fantastic, can not critique at all. They made a 14 hour flight a great experience and even a 5hr layover be relaxing. It will be hard to travel with other companies now"
Cons: "It will be hard to travel with another airline"
Pros: "1. I am gold status and I had to wait a lot of time in the line people without gold membership who came 30 minute after me finished checkin before me. 2. The plan didn't have any Entertainment system. 3. I didn't got my food as well."
Pros: "Crew was great"
Cons: "The flight was late, They kept us in the plane for 20min And bagages are delay...."
Pros: "I liked when I thought I had my new booking."
Cons: "When I found out that I was a week late for my flight. Argh! Stuck in the airport at the moment."
Pros: "Good entertainment selection"
Pros: "everything from the boarding and check-in process to in flight comfort."
Pros: "Good service except added an extra flight to my trip and"
Cons: "Pilot strike rerouted added a flight and 12 HRs"
Pros: "New crew on first flight but they we're even"
Cons: "Not much. Left sitting on a plane for over an hour & 1/2. Then taken into a door where I illegally entered the country. My passports seized. No other flight available to Dallas. Sent to Newark, NJ & missed the next flight to Dallas because Lufthansa lost my scooter. Someone pulled it by a wire and it doesn't run correctly. VERY BAD EXPERIENCE!!!"
Pros: "the crew was good"
Cons: "the food was poor"
Pros: "More leg room than United. Good food."
Cons: "2 1/2 hour wait while boarded then missed flights in toronto. Toronto airport a mess! Unclear directions and procedues."
Cons: "I wasn't even on this airline my booking reference said that I was. I had this airlines flight number I go to the gate to check in, and then for me I'm on Air Canada. This was a mass from the start I will never use this airline or Air Canada again they ruin my login and told me it's still usable we had a delayed for three hours on the plane. Never never again!"
Cons: "At the boarding que there was a Lufthansa employee singling out carry on bags for gate check, when they would clearly fit in the overhead. She addressed me and others in a curt and arguably rude tone of voice and mannerisms. No further instruction was given for the gate check process, hence I rolled the small suitcase to the entry of the aircraft, where the Purser asked why I would wish to check the bag. When I recounted the story, he chuckled and said, bring it aboard, there is no reason to check that bag."
Pros: "the upgrade to plus. we will be selecting that option in the future now that we have experienced it. thank you"
Pros: "Roomy flight, professional crew, great service."
Cons: "Check in with an extra bag or overweight baggage is cumbersome. You must first check in, then take bag elsewhere to pay fee, then take bag back to check in."
Pros: "Seats ok. Crew is super. Drinks offered"
Cons: "Nothing, AF rocks"
Pros: "Nice crew"
Cons: "Not loose my luggage:)"
Pros: "Crew asked us if we’d like to move to an empty row to be more comfortable without us even requesting it."
Cons: "Bigger coffee cups? Really nothing to complain about. Everything I would expect from a flight. A++"
Pros: "Polite and friendly service"
Cons: "Not necessary to buy a business class ticket, as all the new planes have standard economy seats in the front as well."
Cons: "Seat angle adjustment was not the most comfortable for sleeping."
Cons: "First class bathroom could have been cleaner and wider - very narrow, hard to maneuver"
Cons: "I’m not sure that short-hop flights should serve solid food. The quality invariably disappoints. Otherwise, all is good with this flight."
Cons: "No entertainment facilities"
Pros: "The crew was very helpful in all respects."
Cons: "Not getting everyone standing in line to board one hour and 10 minutes before scheduled departure."
Pros: "Red wine was excellent"
Cons: "Bright lights on throughout flight, would have been nice to dim lights for late night flight so passengers could rest"
Cons: "It was a great flight can’t think of anything"
Pros: "The airplane"
Pros: "Staff and services all very good definitely"
Cons: "Everything was brilliant"
Pros: "The crew was very careful"
Cons: "Arrived 5 hours late"
Pros: "SFO - CDG (Air France) was a great journey in all respects. But the one major reason for that was, the middle seat was empty. I was so fresh after the journey, would definitely recommend this flight to anyone."
Cons: "The flight was delayed by atleast 45 mins and therefore had to rush at the CDG airport to catch the next flight."
Pros: "Flight attendant Ms. Sophie Picard made every extra effort to try to find a meal when they had run out of Business Class meals. She made up for the uncomfortable seating in Business Class."
Cons: "Business class seating on the AirBus 318 is very cramped."
Cons: "Our flight was delayed so we could not make out connecting flight. We had to wait 6 hours get another flight to Atlanta and then fly to Boston the next day, longest flight ever was horrible I called out sick from work too."
Pros: "The only thing that I like about the flight was that it was easy to boarding"
Cons: "The food was not heat correctly it was cold and I felt that the crew rush to give out the food. The seats are terrible, if the person in front of you reclines you won’t be able to see the screen if your watching a movie and you will see the top of the persons head."
Cons: "The food was cold. We were served about 40 minutes after most of the plane got their food. The overhead compartments kept opening by themselves through out the flight. Food was horrible."
Pros: "Food and wine was very good. Music selection was excellent."
Cons: "Not enough leg room."
Pros: "Fast and efficient boarding and friendly and efficient staff. Landed 15min ahead of schedule."
Cons: "Security services at Manchester airport...too long and not friendly at all"
Cons: "Plane left 45 minutes late. No reason given either when waiting or after late boarding. I didn't eat as I tried to sleep byt narrow seats meant being woken constantly by fidgety neighbour. Fortunately the plane made up most of the lost time and I got my next Air France flight. This one was 50 minutes late departing."
Pros: "Boarding for BUsiness class was fine. Seating was cramped."
Cons: "As I said in my rating, seating was cramped. Food was mediocre. Crew was pleasant."
Pros: "It was ok fligh"
Cons: "Food was not so good"
Cons: "Plane was canceled at the last minute with a transfer desk literally assaulted by 100s of people. Only 3 persons on the desk. No lane for sky priority. Queued for nearly two hours before some airport employee gave us instructions to travel by train without any other information or tickets etc. Had to buy my ticket. Couldn’t recuperate my suitcase. Had to wait for it the next day for three hours. Up to this hour I don’t know how I am going to be reimbursed (train and plane)."
Pros: "Speed, courtesy of the flight attendants"
Cons: "Landing was a bit rough, understandable due to the weather."
Cons: "no vegeterian sandwiches very disappointed"
Pros: "Everything was very prefect and would love to fly again."
Pros: "Whenever I travel air France I get a reminder of what customer service looks like on a flight. Incredible crew, great experience"
Cons: "Not checking my carry on weight at check in then letting me walk all the way to security to then check my bag and tell me to go back to check in then the counter is closed and they tell me it's too late and that I need to get ride of my things so that my bag is under weight and barely making the flight"
Pros: "The crew is great, with their typical slightly humourous and casual French attitude. Great collection of international quality movies."
Cons: "Average and disappointing sitting space. The vegan lacto-ovo meal is disappointing."
Pros: "Priority boarding"
Cons: "Premium economy seats do not recline, only slouch. One of our 2 seats wouldn't slouch more than half way. The entertainment options are extremely sparse and the screens are 4:3 ratio, tiny, and of such poor quality that they look like laptop monitors from 1999."
Pros: "Arrived on time"
Cons: "Cattle car accommodations"
Cons: "My flight was cancelled, I was sent around to multiple desks and terminals and no one wanted to assist me, then my luggage was lost."
Pros: "The flight attendant was very nice to me. TV was very good. space was enough ."
Cons: "We had to pay for wi fi."
Pros: "The flight crew and flights itself were great."
Cons: "I was told the wrong flight time, wrong terminal, wrong gate, and wrong airline. I couldn't check-in online. It was horribly inconvenient and I nearly missed the flight. We got there with 5 minutes until the doors closed."
Cons: "bad smell around my seat"
Pros: "movies were good, crew was great. Comfy seats. It was really as nice as an economy flight could be."
Cons: "delayed flight, hot overall plane, personal TV malfunctioned a lot"
Pros: "Loved the lovely food and wine from Air France, they even serve fresh french bread with camembert, ice cream, champagne (in economy) and brandy with your coffee!"
Cons: "The cabin on the 777-200 was far too hot (about 25c) and with no individual air vent I found this unbearable on a 12 hour flight. And despite the flight taking place entirely during daylight hours and leaving at 10:30 am, inexplicably we were made to all pull our blinds down and the lights went off after a couple of hours - in the middle of the day and for about 8 hours! So although I had paid for a window seat there was nothing to see apart from the window shade. As it was the middle of the day I could not go to sleep, the person in front of me reclined fully so for me the flight was a hot, claustropobic, dark hell. An utterly miserable experience. I felt like I was going mad, trapped in my own little cell."
Cons: "Late...delayed from algiers"
Pros: "The crew was very comfortable speaking two languages and friendly. They also had air conditioning! This was great because it was strangely hot in Paris and we were sweating profusely. And our last air france experience we were so hot and it was aweful. Even though it was like an hour and a half flight they still served us sandwiches ,really good."
Pros: "Crew are efficient and friendly."
Cons: "Very small plane."
Pros: "Food and service"
Cons: "Too many business class seats and the plane is so big it basically feels like flying on coach. You have two seats next to the window so it's exactly the same when trying to get up than in economy class with a passenger stuck next to you"
Cons: "Couldn't adjust the seat and the cushion wasn't comfortable neither seat or back. The bottom back was like a board across the bottom and hurts."
Pros: "Efficient boarding. Interesting hot food. Entertainment variety very good."
Cons: "Business class seats hard. Did not flatten out for sleep."
Pros: "The in-flight entertainment wad quite nice, even though the screens were old."
Cons: "The vegetarian meal was tasteless. I expected way more."
Cons: "seating, food, entertainment, boarding"
Pros: "EVERYTHING about this flight was a NIGHTMARE. From the delays, to the agents, to the crew - absolutely terrible. Will never fly American again. They claim the flights are full but have a TON of empty seats and don't let you pay for upgrades."
Pros: "The seating, the comfort, the entertainment, the complimentary food, the drinks. Everything was great with American Airlines."
Pros: "Comfortable seats"
Cons: "Our flight from Dublin was delayed 2-1/2 hours. So we missed our connecting flight to SJC. Instead of flying back at 5:15 PM we flew back at 8:13 PM. But that flight didn’t leave until 9:00 PM. They rerouted us to fly into SFO which is about 1-1/2 hours further than SJC from our house. Not good!"
Cons: "The flight was delayed by 3 hours. They didn't tell us it was delayed until 2 hours before the flight, by which time we were already at the airport. They first delayed it 1 1/2 hours and then another 30 minutes every half hour. The airline/crew never even acknowledged the delay or apologized for it."
Cons: "The flight attendants were the best"
Pros: "On time, arrived early"
Pros: "Smooth flight, good food"
Pros: "Seats were reasonably comfortable"
Cons: "My console did not work for the entire flight, including the overhead light and hellp/call button. The screen in front of my seat displayed error messages for the entire flight of 8 hours, from the time I got into my seat until after landing. I asked the crew about it before take off. Nothing they did fixed it, not could the screen be turned off completely to avoid scrolling messages for 8+hours. During the flight I was told it couldn't be fixed until after landing. In that case why wasn't it taken care of before my flight ever started? Anyone inspecting the plane properly in between the previous flight and mine would have and should have seen the same error messages on the screen I saw, and resolved it then. ''Hot'' food in the main meal was salty and lukewarm. Also irritating that flights for 3 people booked 5 months ahead of take off with no option for us to choose seats should end up with 3 separate seats at opposite ends of the plane. Should automatically assign seats together for people booking that far out, on a first come first serve basis or allow seat assignment at time of booking by the customer. This flight was about the typical experience most passengers have come to expect from companies who have too much power and really don't care about the customers they are supposed to serve. This is not a reflection of the actual crew on the flight itself, they were average, not bad, but not great."
Pros: "Smooth boarding, the crew was really nice (and it didn't hurt that they were generous with the wine)."
Pros: "Loved all the meals. Tasty, well-coordinated."
Pros: "Crew was pleasant, meal was tasty."
Cons: "Seated next to a man who should have booked 2 seats."
Pros: "Movies and did not feel squished. Never had so much food service on a flight before."
Cons: "Nothing negative to say."
Pros: "On time, efficient, new plane. No troubles."
Pros: "Seats were relatively comfy. Things were on-time."
Cons: "Vegetarian and vegan food options were virtually non-existent.iwas so hungry during this 7-hr flight. There was no seat-back entertainment."
Cons: "When I purchased my tickets, American decided it would be reasonable to separate my husband, our 1 year old daughter, and myself which I was notified of only when I asked the customer service agent over the phone prior to our flight. She explained that she was unable to do anything about it. I then called American during my trip and spoke with another agent who said it was out of her hands as well and to take it up with an agent at the desk at the airport. When I checked in online, I was able to change our seats myself which was nothing that either agent even suggested. The lack of ability of these agents on the phone to help two parents traveling internationally with a toddler was unbelievable. American has terrible customer service."
Pros: "Entertainment options."
Cons: "Poor service and food quality for having paid for business class. Cabin crew more focused on their own convenience than the customers."
Pros: "Lots of movies. Constant trash collection and drink service"
Cons: "Uncomfortable seats. Dirty bathrooms."
Pros: "Nothing it did not exist"
Cons: "You cancelled my flight without telling me"
Cons: "At least one of the entertainment systems wasn't working right. Otherwise everything was okay."
Cons: "Miserable food. Just horrible quality. Truly - and I'm not picky."
Cons: "Missed first connecting flight because American Airlines wouldn't allow me to check in online due to having a toddler in my party. Had to pay for next day transfer. $240 a person. Will never use American Airlines again!"
Cons: "The staff, specifically Stephen, need to focus when serving who he served and where he left off! 5 passengers were not served at all until they came around for trash which we did not have! Then were told there were not any full meals left! If you booked that many tickets the amount of meals should match!"
Pros: "Everything! Leg room"
Cons: "The touch screen for entertainment was maddening!"
Pros: "Nice crew. Chairs were comfortable."
Cons: "Not enough movies! No individual screens. Plans had dirt stuck all along the air vents"
Cons: "Lousy food. Cramped seats, try to make you pay extra for seats to sit together,"
Pros: "Good food-ample space"
Cons: "Tv didnt work for 3+ hours took 4 attendants to restart it."
Pros: "My wife and liked the food selection during both flights. We also liked how one of five flight attendants actually seemed to enjoy their job. And also how that one flight attendant made sure we were taken care of."
Cons: "Initially upon arriving in phili, my wife and I boarded the plane and I walked on the plane first than immediately my wife was asked by a flight attendant if she was supposed to be on the flight without any explanation at all, it was weird and disheartening. Also other than one flight attendant actually seemed to enjoy what they were doing, and I am a big customer service man, and some of the attendants didn't seem to care AT ALL at many points, very disappointed. Also he plane that we took out of the United States to go to Ireland was very small, and the plane to return us to the states was very small as well. The flight from our connection in phili to go to Charlotte was the biggest plane we had, just for a two hour ride.. really disaipointsd with American Airlines."
Pros: "On time"
Cons: "No gluten free food available"
Pros: "The crew was great!"
Cons: "No leg room, tight."
Cons: "Read my review of my denver to dallas amd youll understand.."
Cons: "The flight crew was very rude"
Pros: "Individual TV. Price."
Cons: "Food was terrible. Flight attendants were equally bad. Only one attendant was helpful and accommodating. They act like they don't like being there. Need to take lessons from Emirites Airlines. Or Swiss Air. Or even Ethiopian Airlines. Just smile. Be genuinely nice. This bunch were grumpy, conceded, and unfriendy."
Pros: "Getting there safe and sound"
Cons: "We didn't fly FinAir, it was American Airlines"
Cons: "The touch-screen entertainment system was not very responsive. It was difficult to get the screen to recognize your selection."
Pros: "Individual screens worked well, food was good."
Cons: "Flight attendants with carts bumped my boyfriend's shoulder repeatedly, nearly every time they went by, without ever apologizing. They were also really rude when we asked for additional beverages. I travel very frequently, and I was shockedz"
Pros: "Available drinks"
Cons: "Poor selection and no coffee"
Pros: "Flight attendants were very friendly."
Cons: "The meal was terrible. They ran out of chicken and the second option was awful."
Pros: "The food was good and the flight was short."
Cons: "It would be nice to have more room"
Pros: "Upon sitting down, I was able to fall asleep almost instantly. The helpful stewardesses were constantly aware of my needs."
Cons: "Check-in desk seemed confused and unorganized. Two very friendly ladies were helping out but were on different wavelengths."
Cons: "EXTREMELY LONG CHECK IN & SECURITY LINES"
Pros: "The crew was very friendly and customer service oriented! They were very organized and always helpful!"
Cons: "Some of the screens on the chairs need to be looked at. It was extremely difficult scrolling thru the options because very often our screens would get frozen or land on an option that we did not select."
Cons: "Typical American Airlines delays...."
Pros: "Boarding was smooth"
Cons: "It was fine"
Pros: "Getting assistance from a different airline other than american airlines and finair"
Cons: "American Airlines and Finairs assistance and support"