The flight was full. The young man in the seat in front of me had reclined and I asked him to put the seat up just a bit because it was encroaching my space quite a lot. Turned out he couldn't because the mechanism was broken. The choice was all the way up or all the way down, no in-between.
The seat was hard as a rock. Business class seats were coach seats with no one in the middle. Service and food were excellent.
The crew was awesome. There was a school group of about 60 14 year-olds. The food is standard greek fare, Baklava was pre-packaged like it would normally be sold in a vending machine, and it was the highlight of the meal. Plane was in great shape, and seating was like a any A319 you would experience at a national-level carrier (i.e. not like Ryan Air). Like many European airports, they bused us to the plane, so the process of boarding groups is useless, and not well understood by infrequent travelers.
Departing from the Parikia apport on Paros was chaos. It is a 3rd world airport, and my home has more square footage. Olympic Air has several instances where there are less than two hours between flights leaving Paros. Further, there are two airlines at the airport, so airport resources are limited. With only one check in desk for each airline, the folks who are getting on the earlier flight are the only people who are able to check in. So, don't get there too early to check in. Also, the airport waiting area, after you go through security only holds about 1/2 of a plane's worth of people. So, the security line also has the same restrictions as the check in desks. Depending upon what time you get there, two queues will extend into the entry road. If your plan departs within the hour, go up to the front of the building and check to see which flight they are checking in or running through security.
Every one was attentive, the food was really very good . All and all was an excellent experience .
There was no enterteinment onboard. Food was good, and service too.
It was a short flight. It did leave about 15 minutes late but other than that everything went well!! There was no food service or entertainment so can’t comment on any of that.
Not good, the seat was broken and the middle seat table was not lowering, no option on the food, despite the business class wasn’t full. In the menu offered they had fish or chicken, no chicken available when was my turn (seating in raw 2!)
For a quick trip to athens they did a great job plane was spacious, and we boarded quickly.
it was hard to find the check in at the airport no signs food was average
Best international flight I have had in a while! Far superior accommodation, services, food and general experience compared to U.S. airline companies.
0lane 2qs on tim3. Very bad food. No free wifi, only for texts. Entertainment poor and hard to access.
Everything was fairly easy just hard when you get to Heathrow not know your Gate number until an hour before but otherwise really everything great. Did not get my texts in time though to do me any good but that is why I still like everything the old fashioned way and print everything out.
Terrible - we needed tp change the flight and it was impossible. They ask for a price that was higher than buying a new tickets from another airline. Will never flight Swiss air and Luftgansa again.
As an ex airline employee in my home country of Jamaica, it was wonderful to see that Swiss Air has maintained it's exemplary service. The crew was both pleasant and professional. The meals were wholesome and tasty. My brother and I traveled and we both agree that our amazing vacation started with the excellent experience with Swiss Air. Continue to keep your standards high 🙂
Well it was a 2h delay flight so that said it all. With very little if any information. Boarding took for ever with long waits at the terminal and then in the finger. To top it off and increase the delay we had to take a bus in Zurich. A trip to forget
Swiss is the. Only airline I use when I go to Europe. They are on time and they are fantastic!
horrible.. they cause such a problem and my daughter 14 years old was stranded in san francisco
At the boarding gate, passengers were offered the option of checking in their carry-on luggage, as the plane was full. However, they failed to specify that they would not be dropping it off at the exit. Instead, everyone had to wait over 30 minutes at the airport carousel, and to everyone's surprise, not even the carry-on luggage, but the checked luggage, was the first to arrive. An hour later, we finally collected our bags. Lesson learned: I will never check my carry-on luggage with Swiss Air / Helvetic Airways again.
Not good. We returned on united airlines and the food was horrible.
Seats are small, but comfortable and more space around you, so for a normal person the seats are perfect. If you are a big and fat individual, I would not think the seats are comfortable. All else was good and normal. Lots of movies to watch.
Customer service was excellent! The app was terrible, tried several times to check in without success! But the young lady that checked us in was absolutely terrific and helpful.
The same as I stated prior. We incurred extra costs that should be reimbursed, given we were not communicated with about schedule changes.
Experience was great overall. However, the connection time between my flights (1hr 15 mins) was too short. We had to get through security check and US immigration in that time, and I made it to the gate just as they were announcing it was about to close. Flights with such a short connection time should maybe not be offered for purchase, or an advance alert would be helpful. Other than that the in-flight experience was excellent, especially the food. Many thanks!
The seats needs to be comfortables, at least please add more padding to the seats.
Incredible service. Incredible entertainment. I felt like they just kept serving us something new avery hour. My wife and I both had a joyous flight.
They out me in the baby row so I was surrounded by toddlers, they also did not send my luggage and was not able to book my connecting flight
I was so grateful for the kindness of the crew. They made a long trip very pleasant. Food was delicious. Many movie options
My flight from Dublin was delayed two hours which ment that I missed my connecting flight to Phoenix. American Airlines provided a hotel room and rebooked my flight for 7:30 AM the next day. I didn't get to the room until 11 pm and I had to be at the airport the next day by 5 AM. The airlines did their best but the schedule was challenging for an 81 year old.
Dinner was fabulous. Would have enjoyed a wine with it. None offered... for sale??? Breakfast was disappointing but adequate amount of food.
I had a sprained ankle and had to go down the stairs to the bus and then up the stairs to the plane. Food / dinner served cold
We didn't get the coffee with breakfast in the morning.. 30 mins lazer I asked flight attendant why don't we get coffee now at least.. after the breakfast..she said that captain announced possible turbulences fee minutes ago, which didn't ecplain why we didn't get it with the breakfast..breakfast was very poor btw..just little pastry which you can eat in 4 little bites. Turbulences fortunately didn't even happen.. but we didn't get that more than necessary coffee in the morning after the night flight with very poor sleep.. They just served breakfast 1 hour afzer we took off..at like 11 PM.. that doesn't make sense at all.. Also, flight attendants weren't very nice..they looked like they're not happy with their job.. :/
Boarding arrangements differentiated with groups, easy to follow. Seat size and leg room was very comfortable even I was with Economy class. Food was good and staff was nice. Very good experience even with 12 hrs long-haul.
We boarded the plane and waited for 30 minutes ultimately for them to cancel the flight due to engineering issues.
Small plane, only two bathrooms, no screen for videos. Not wide enough seats
There is need to introduce HOME COUNTRY of Departure Meals
Love the little chocolate bars, and consumer rights in EU regarding stepped refunds when flights are delayed.
Delayed over 2 hours. Bring your own snacks or prepare to pay. No entertainment and no plug plugs for charging.
Seats were extremely hard and uncomfortable. as well as very narrow even though I paid an extra $230 for upgraded preferred seats. Very disappointed in the downtrend of Lufthansa and United Airlines.
The staff are extremely rude maybe even racist, I’ve never been treated so poorly in my life. I will never fly with Lufthansa Mor Discovery Airlines again.
