Airport closed until 8 PM. We had to wait to enter. KlLM 107 birthday so there was an unexplained ceremony for flight staff which delayed boarding. Flight was comfortable in business class but didn't have pods.
I think I previously submitted my feedback about flight lead Katherine in a different field by mistake. Please see those comments. Comments for Hyd to AMS are it was good. The flight lead and service met expectations for satisfactory high quality service but the flight lead did not stand out as exceptional as did the leads on the other two flights so I don’t remember anything specific one way or the other besides the fact I was satisfied.
The crew were unprofessional with a racist element. I was physically abused as well from one of the crew members
Ad experience - been flying many years with them but they are losing out to other carriers with their service and bagage / seating policy. My 2 12-yo kids were not placed with the parent. Absurdity.
Our first flight was delayed so we missed our connecting flight. However it was easy to book a later flight on their app.
My flight was delayed by 6 hours then I missed BOTH of my connecting flights, I then had to stay in the AIRPORT at JFK because soooooo many people also suffered from missing flights and there was no hotels available. I would like to be compensated for this experience! I had to stay in the airport for over 16 hours!
Klm start boarding while somw air issue in the plan
You should not have to pay for WiFi in business class
It was operated by Delta. Boarding took a long time. How difficult can it be? Overall decent trip. Liked the Salt Lake City airport. Better option than Chicago for transfers.
Booked connecting flights with KlM. My serving flight was the furthest part of the airport. On arrival in Zurich. My two cases arrived but only one carry on belong to my son. His three suitcase didn't arrive. After enquiring we discovered they were still in Amsterdam. We landed at 11.12. We eventually left the airport just after one.
The chicken on the flight Boston to Zurich wasn’t very good. It was bland passable. Too much sugar in the Cole slaw. Cabbage is an amazing veg and can be much more crisp and alive. Flight attendants were Wonderful! Seats were a bit beat up but okay. In economy it was tight when the person in front learned back the screen became too close.
Very unprofessional treatment of customers - boardring on being unethical. Only cares about money and not the customer. If you use the swiss brand, you should deserve it - now swiss air doesn't deserve the swiss brand.
Business class seating in Swiss really is just Economy seating minus the middle passenger
I haven't flown Swiss in a long time. I was disappointed that after paying $14,907 for 3 business class seats, we still had to pay another $200 for a single business class seat. All the window seats used to be single seats. Now it's every other one and if you want a single seat it's extra. Also, The double seats do not have pods or any privacy. We landed in Chicago after a long 10 hour flight and our connecting flight was on United. Because we do not have status on Swiss, we were not allowed to use the United lounge, even with business class seats. My father is on crutches and we had a 4 hour layover. No lounge was also disappointing. All of my status is on British Airways so I will go back to flying BA. We flew Swiss because my father did not want to go through Heathrow. On a positive, the crew were super nice and accommodating for my father who had recently had hip replacement surgery. Food was okay. I"m not a good person to critique the food, I never like airplane food.
It was great. The attention, the fly was on time.
This time I was very unsatisfied, due to the tickets, been overbooked from Zürich to Budapest for my children. All four of us had to get a defender out and arrive to put up past nine hours later than originally participated. They did give us different ticket in Miami however, if I would’ve seen this ticket on the Internet I would have never purchased it. We took this because we had no choice. At the airport in Miami during check-in, we were informed that my children’s tickets were sold to someone else and their tickets were canceled. They basically give us no choice but to go with booking.
Everything was fine except for very old audio video equipment. I couldn’t use my own headphones because there’s two-port audio plug and the headphones provided are useless. The displays are really old as well. Definitely need to be updated.
Crew was super courteous and helpful. Food quality was not so good. Most of the movies were old.
Flight was late and crew were unwilling to help with information on connections. Call light had been on for 61 minutes without tesponse.
We were very impressed with Swiss Air. The service was exceptional. Unfortunately, we had a baby behind us that screamed for hours. , It was a nightmare, though I completely understand that it was not Swiss Airs fault.
