Pros: "Friendly crew, great access to a variety refreshments, robust entertainment library."
Cons: "No suggestions."
Pros: "The plane condition."
Cons: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."
Pros: "The crew were great! The seats are not that comfortable, it happened that I had 3 seats raw for myself but the armrests were not going up so I could not utilize them and lie down to sleep."
Cons: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."
Pros: "Terrific hot breakfast in bus. class"
Cons: "Window did not darken like the others."
Pros: "Nothing"
Cons: "Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again"
Pros: "Crew good and seat OK but not exceptional for business class"
Cons: "Food was average - main course could have been better. Range of movies ok but not great"
Pros: "very nice crew"
Cons: "my bagfage was lost"
Pros: "very nice crew"
Cons: "my baggage was lost"
Cons: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"
Pros: "The crew and the timing were ok"
Cons: "The seats were uncomfortable"
Pros: "Slow service."
Cons: "Better communication!"
Pros: "Friendly crew"
Cons: "KLM lost one piece of my luggage"
Pros: "Crew was friendly"
Cons: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"
Pros: "Crew was fantastic, seats and entertainment was great. Very good food choices."
Cons: "Everything was very good."
Cons: "Boarding was very slow."
Pros: "Crew was very engaging and service was good."
Cons: "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."
Pros: "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
Cons: "The earphones could have worked!"
Cons: "Inflight was better than I expected. But needs upgrading air crafts."
Pros: "Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options."
Cons: "Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler."
Pros: "Smooth flight."
Cons: "Seat a little cramped."
Cons: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
Pros: "Light snack and complementary wine"
Pros: "Very pleasant, professional crew"
Cons: "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"
Pros: "Staff very pleasant"
Cons: "Evening snack was not the greatest breakfast was pretty food"
Pros: "Excellent service. A meal , drink and a coffee included which we were not expecting."
Pros: "Nice flight ...was comfortable travel ...good food.Thanks"
Cons: "No such things"
Pros: "Easy to board and easy flight."
Cons: "Flight departed 35 minutes late"
Pros: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Cons: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."
Pros: "The boarding was easy and you didn't have to wait inline for that long"
Cons: "KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded."
Pros: "Everything is top notch for an airline company."
Cons: "Nothing.... I enjoyed every moment of the flight."
Cons: "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."
Cons: "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."
Pros: "We got a meal for a 1h flight only"
Cons: "No entertainment but normal for this type of flight"
Cons: "... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to."
Pros: "Food was good and crew members were very nice"
Cons: "My check in luggage was in very bad condition when I receive it. My clothes were all wet and they got bab by each other’s colour. Many clothes are not in a condition to wear now. Those were expensive and I had a big loss because of that."
Cons: "Headset jack only worked if the headset plug was in EXACTLY the right spot."
Cons: "Boarding was a free for all. The travelers did not pay attention to the priorities."
Cons: "At some point the luggage was lost. here."
Cons: "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."
Pros: "Easy boarding, plenty of room"
Pros: "The sandwiches were simple yet just the right touch, on all four flights."
Pros: "quick boarding, responsive Airline stewardess, very polite."
Cons: "temperature control was not good, service was fine, seats were not comfortable. plane need to be cleaner."
Pros: "staff hospitality, cleanness of the cabin and toilet and punctuality of the flight"
Cons: "lack of meal options"
Pros: "Boarding was very efficient."
Cons: "Limited movie selection. Crew seemed stressed. Gave me wrong meal and then swaped for the right one. I asked for Diet Coke and was given white wine. Food quality was not good."
Pros: "KLM fed a sandwich even though the flight was only 2 hours. The crew was pleasant. Getting through the Amsterdam airport to catch a connecting flight with only an hour to do so was no big deal. Airport staff was pleasant and helpful."
Cons: "I requested low fat meals. The first one, was OK. But they forgot my request for the second one."
Pros: "Great smooth flight staff was pleasant and the overall experience was fantastic."
Less talking over tannoy. Too loud
Pros: "Praiorty"
Cons: "Nothing"
Pros: "Yes"
Cons: "Need to reduce waiting hours at gate"
Cons: "Screwed again for carry on bag which I attempted to upgrade from 7kg to 10kg online, paid my €20 to learn at the gate that it changed from a "carry on" to a "to be checked in" bag. I was td I would have to pay another €25 to take it on board. I just refused and left my bag there with them. Tired of Ryanair deliberately screwing people fo add ons especially when there is no deliberate intention involved in the action. No empathy or understanding just screw the Customer at every opportunity. No longer a Ryanair Customer, its Service and Respect that I prefer,,,"
Pros: "Crew were friendly"
Cons: "Chose priority boarding, waste of time so did everyone else. Long queues to board."
Pros: "Comfortable flight"
Cons: "Delayed, big queue to board plane"
Pros: "Used tissue stuck in the seat from previous flight ."
Cons: "Cleanliness"
Pros: "For once the flight took off on time!"
Cons: "Seating was passable for a short flight. Seat allocation was random especially as the booking confirmation was done at the same time. Presumably this is now intentional so as to encourage you to pay the extra fee?"
Pros: "Cheap easy way to fly"
Cons: "Creamed way too many people on bus at airport. Boarding way hectic and crowded"
Pros: "The aircraft seats were really comfortable."
Cons: "We could have been boarded on time instead of early so we could sit a bit more to wait"
Cons: "I got to the airport with plenty of time to make my 1:30pm flight. However the flight ended up being initially delayed for roughly 90 minutes according to the airport, while many passengers received notifications that it was closer to 2 and a half hours. When asked, the Ryanair deask said that they did not know anything and basically told us it was not their problem. We did not take off until after 5pm. However, it did not end there. Having never been told what the problem was, we finally boarded the plane and found that it was filthy. There were bread crumbs all over my seat and a candy bar wrapper underneath. I would have thought that with an extra 4 hours the plane could have at least been cleaned. Other than that, it was typical Ryanair, the seats do not recline, the staff is indifferent, and boarding was done via a bus to the tarmac."
Pros: "Crew were fab."
Cons: "Delayed flight. Stress of flying nowadays queueing luggage issues."
Pros: "This flight issues were so plentiful they provided me with knowledge on how not to run an airline."
Cons: "5 X delays, Incompetent pilot, No organisation of ground crew 2.5hr late"
Pros: "The flight arrived without crashing. 100% survival rate."
Cons: "Cattle call. Couldn’t check in early. No gate announcement until 15 minutes before boarding closed, so had to wait in central area then rush to gate. No policing of unruly gate area. Seated in middle seat that didn’t recline. Had to check in via app prearrival at airport to avoid £55 fee per person. Basically the UK version of Spirit Airlines, but worse."
Pros: "I got to my destination"
Cons: "If they don’t speak good English and have heavy accents, why don’t they slow down the announcements, so people have at least a small chance to understand???"
Pros: "Nothing. They treat people like animals."
Cons: "The hidden fees, the service, the constant delays without reason or apologies, the filthy planes, just terrible overall. Will never fly with them again. Pay more and avoid this airline."
Pros: "Got home."
Cons: "They managed to mangle the queuing in the terminal, getting everybody on theit feet and I need the queue 20 minutes before boarding started and then have us standing in a queue on the stairs for ten minutes. The flight was delayed an hour or so, and pass Nebraska then asked to take their seats quickly as if they had caused the delay. The crew were tired but polite. Standard Ryanair fight, really, run for the airline’s convenience rather than the passengers’ comfort."
Pros: "Crew were ok"
Cons: "Flight was delayed 3 times, no information given why. We were in priority and allowed down the stairs then kept there for 10-15 minutes. Boarded a bus to the plane then we couldn't get on as there was an issue with the steps. Took off after the final delayed time. On landing, we were told the airport was short of ground crew so we had to wait to steps and once off had to wait for 15-20 minutes for the baggage lane to be announced."
Cons: "When check in took place we were kept in a dark,cold,wet & windy covered area for about 10/15 minutes before being allowed to board the plane. This is really unacceptable in this day & age."
Pros: "Fast flight nice staff"
Cons: "Seats are small"
Cons: "Delayed take off 20 minutes late from Cork, now at STN, we stuck on the plane because the ladder and stairs to get off the plane are not ready?????? Do we blame Ryanair???? Second time I have had this excuse while flying with them!!!! Maybe this is what you get when you fly with an airline who cut corners and costs?????"
Pros: "Boarded from gate beside the executive lounge."
Pros: "The plane was so empty, we were allowed to change seats so I sat by a window seat and had the whole row to myself! Also, the plane was warmer than usual, which was kinda nice."
Cons: "It was delayed by 40 minutes."
Cons: "Ground staff made final boarding call too soon. Had to rush from the lounge only to find no passengers had left the terminal steps to walk to the plane to board."
Cons: "No flight announcement at Dublin airport so missed flight"
Pros: "Nothing"
Cons: "Everything wasnt fully compensated and when zi asked for help refused to speak to me"
Pros: "price"
Cons: "all the extra charges... late take off not being able to get the seat desired general nervousness due to low level of confidence in the company"
Pros: "Delayed"
Cons: "Price"
Pros: "Price"
Cons: "Not very comfortable seats"
Pros: "Staff"
Cons: "Everything else. Delayed hrs. Filthy. Very shaky and unstable and my checked bag came out soaking wet!"
Pros: "Everything ran smoothly, arrive at the airport at 8am, was through security and check-in by 8:10"
Cons: "Ran out of vegetarian panini"
Pros: "Value for money, this was good."
Pros: "Crew was very friendly and helpful."
Cons: "Long wait before getting on the aircraft"
Cons: "The plane arrived in Palma late, the gate was changed twice, we were told before boarding that there are no drinks on board and that we should buy drinks before boarding in the nearby shops. The plane took of with more than 70min delay. Announcements from the crew were not understandable, After landing in Stansted, the gate was not ready (due to the ground crew again) and we had to wait 10min before the gate. Luggage took forever."
Cons: "No drink and snacks"
Cons: "An obnoxious hen party disrupted our enjoyment of the flight. Cabin crew didn't try to control them"
Pros: "The price was affordable. Very much appreciated that 2 pieces of hand luggage is now possible. In spite of delayed departure, the employees were patient."
Cons: "Almost 2 hours delay in take-off. Priority boarding was non-existent. I didn't feel that purchasing priority boarding was worth the extra cost. Having to check-in online was problematic. Charges for luggage makes the cheap price for the ticket hardly worth it."
Pros: "Staff at Dublin and on board very helpful we were traveling with a two year old and they were great help. Flight good and arrived on time all round good experience"
Cons: "Nothing"
Pros: "N/A"
Cons: "6 hour delay. 5 euro voucher - that could only buy water. But worse than that was the staff on board. Their rudeness was beyond belief. They: - Stood next to me and bitched about their job and people on board the flight - Laughed about a girl in front of me and her weight - Yelled at me for having my laptop open at the start of our decent (rather than ask me to close it) - Did not apologies once for the delay (which meant I missed a family members birthday) A formal complaint will be written."
Pros: "The air crew were excellent"
Cons: "Communications around boarding and gates was chaotic and our take off was delayed for over an hour. Staff were rude and unhelpful. They seemed confused themselves and found it difficult to communicate anything helpful to passengers"
Pros: "Just everything was so easy and straight forward. No issues and no hassles"
Pros: "Flight was on time departure."
Cons: "Very rude crew"
Pros: "Price"
Cons: "No problem with flight"
Pros: "I needed to be in London early as I had a connecting flight and Ryanair got me there on time"
Cons: "Standsted security not opening the door to the terminal when we arrived by bus from the plane."
Pros: "Cheap fair"
Cons: "At gate they removed our handbags with checked baggage because no space is available inside. But when we boarded more than half of the overhead storage was empty! This was a 45min trip and this attitude costed us another 1h wait time in the airport because we had to move and wait for the bags at the baggage claim area etc... total waste of time"
Cons: "I tried to check in on line but because of their website was unable to. So we were charged 45 euro each for a boarding pass. That is unacceptable. I would not recommend this airline."
Pros: "The flight itself was fine and the members on board were great"
Cons: "Terrible experience getting help, unable to print boarding pass and the lady at the front refused to help us. We got there 2 1/2 hours early and she sent us in circles trying to get our passes that we almost missed our flight because of her refusals to help us print the boarding pass."
Pros: "Cheap ticket prices. Left on time and landed on time."
Cons: "They have fees for absolutely everything. They don't transfer checked luggage, so basically just don't check luggage if you're using Ryanair. Also be sure to print off your tickets, otherwise you get charged a lot extra. And they can't do any of the billing at the bag check desk - you have to go to a separate line for a separate desk. In summary, RyanAir is okay IF you print off your tickets and IF you don't have any checked bags and IF you have zero questions or concerns for them and IF you don't want anything from them at any point. Their tickets aren't cheap enough to warrant such terrible service."
Pros: "Quick trip from London to Dublin. Clean, new aircraft. Safe flight from start to finish."
Cons: "No complimentary water!"