Cons: Before I could pick up the car, I had to pay a 2500 SEK deposit (= 260 euro). After bringing the car back, I had to wait 8 days for Hertz to pay back the deposit.
Also, they only accept VISA and mastercard.
27 Jun 2017
Expect at least an hour to pick up
Pros: Lots of people staffed
Cons: Location isn't convenient for pick up. Takes at least an hour to pick up.
7 Mar 2017
Pros: Nice car, good service, no hassles.
13 Aug 2017
Rental at ARN airport location
Pros: Pleasant and efficient personnel. Existing vehicle dings clearly stated.
13 Jun 2017
Pros: Great car, easy transportation from and to the airport. Great costumer service!
27 Jun 2017
Need to clarify car type
Pros: Tolls were included in the price
Cons: Kayak, need to do a better job clarifying the type of car listed at the specific price. Felt uncomfortable when we arrived and were told we'd booked an electric car - which isn't a bad option, except that we were traveling in an unfamiliar country and weren't accustomed to the recharging requirements, locations etc. Had to pay extra to switch.
13 Jul 2017
Pros: We easily added a second driver at pick up. The return was just as effortless. The Hertz service was impeccable and we will rent with them again when we are in Stockholm.
13 Aug 2017
Rental return at Sveav. 155
Pros: Decent price for vehicle and duration. Volvo XC60 very comfortable and roomy; diesel mileage good for the D5 engine.
Cons: Annoying to return to an unmanned station. Could have been closer to public transportation. GPS had a hard time finding the location - Stockholm has lots of construction....
15 Aug 2016
Wrong car and unfriendly staff
Cons: Payed extra to get a convertible and then got "upgraded" to a dull station wagon which was not at all what I had payed extra for. Will just go for the cheapest car next time.
Waited 45 mins at the counter because the staff was so busy. They don't seem to have workforce planning.
On top of that the staff was unfriendly. Will avoid that company in future.
23 Sep 2016
Pros: They gave me much better car, did not want extra money. Customer service is very polite and professional. Thanks
Pros: Super easy to get to/from the airport from the car rental. Friendly guy who spoke great English behind the desk. The car was clean and new, no issues. They even let us take it back after we had dropped it off because we forgot to get gas.