They wouldn’t let me board. I had to go to the ticket agent 2 times. They canceled my original flight and rebooked me for the next day. Lost my Luggage
Food could get better and so would the entertainment/ movies etc options
There is only one plug to charge electronic devices for two seats, and it is a regular plug so you need a USB adapter. Other airlines often have two USB’s per seat. The entertainment screens are a bit quirky and sometimes non responsive to touch. I had the same issues both ways on my trip.
Pros: "I had a connection flight which would not be for another 11 hours so I left the airport to get some sleep coming back the same carry-on I have with me now cannot come with me they want me to pay 40euro. In the meantime the flight is 40% empty and plenty of over head and yes is the same size of plane I came in the first place. However the agent was nice after I explain my situation she not charges me."
Cons: "Same airline coming from one place have different methods it’s a bit confusing."
Cons: "Everything was super. Really"
Pros: "Best flight crew I've ever had."
Cons: "A free upgrade to first class"
Pros: "Crew excellent...seats small and not too comfortable for business class."
Pros: "Crew members went out of their way to ensure the passengers’ comfort."
Cons: "Boarding process in Frankfurt was very confusing and haphazard. Some passengers had been pre-checked, others had not been- which delayed the boarding. Flight was an hour late. Baggage claim in Delhi was a mess- had to wait for more than hour to get one checked bag."
Cons: "Due to a delayed flight the night before, we were rescheduled and consequently missed another flight. Nothing was done about this since it was a separate trip. We had to pay another $1300 for new airline tickets to get back to the US."
Pros: "Great crew and all were pleasant and attentive. Best airline I have flown."
Pros: "Crew was OK, seat was comfortable"
Cons: "No choice for food, for the last rows only pasta was left, bad calculation on crew side"
Pros: "Crew was nice. I will go again with Lufthansa."
Pros: "Personal flight attendant. Didnt have to wait for anything. Personal customizable TV. Articulating chair. Food choices and flavors were amazing!"
Cons: "A little pricey, bathrooms were a little crammed"
Cons: "Our flight was cancelled by the airlines due to mechanical failure. Told us to go home and wait for email on what to do. No compensation"
Cons: "Totally chaos and personal unprofessional and with very poor behavior."
Cons: "I havent gotten on a flight yet."
Cons: "It made us miss our fly due to Lufthansa use stroller stairs for passengers to get off the airplane instead as I had my 89 years old mother who needed wheel chair assistance which did not have during that time. And, with my heavy carry on luggage, plus my under seat luggage that I had to hold my old mother that I had to walk to the bus With pretty good distance that took us to another 10 minutes terminal drive. By the time we got to the connection gate to Berlin, the plane already rolled out to the runway. Now, they have to send us to the next fly, which was at another different gate. Overall, this trip made me very disappointed and horrible."
Pros: "Food was good. The flight left on time. There were so many movie options."
Cons: "There were a few crew members who clearly shouldn't be working in a customer service industry. I understand it's not an easy job but many other crew members were quite bubbly and kind."
Pros: "Nice aircraft, great entertainment, good crew"
Cons: "Maybe a selection of snacks during the flight? Just pretzels seems inadequate for an 11 hour flight."
Pros: "Seating, cleanliness, crew courteousy, entertainment."
Cons: "Boarding process unclear, poor announcement, and messy. No wifi, choice and quality of food. Entertainment was erratic at times."
Pros: "Flight was fine..."
Cons: "When two passengers got into a brawl over who knows what, it took two hours for the police to come on board and take them off the flight. They should have been removed quickly. Missed connecting flight. Messed my day up big time."
Pros: "Where is my bag"
Cons: "Where is my bag"
Pros: "Crew was very friendly"
Cons: "The food was not that great"
Cons: "It was cancelled and I had to wait in line for over one and a half hours to speak with someone to find a solution."
Pros: "Good food and movies"
Cons: "seat had problems mechanically"
Pros: "Flight from Budapest to Munich was slightly delayed and I had a tight connection time to begin with. The effort the Lufthansa staff made to get me to me connection was heroic."
Cons: "No special dish for kids food or atleast wasn't offered on the flight to us"
Pros: "Quick boarding"
Cons: "Flight was slightly delayed. We had to hustle in Munich to make our connecting flight (so we thought) to IAD. It turned out the flight to IAD was also somewhat late so in the end all was well but we had less than an hour to make the connection and it was a bit fraught."
Pros: "Not good"
Cons: "Long lines and chaos at counters two hours waiting -- poor hotel provided-- poor food -- so awful. Now I hope we can get home today"
Cons: "The crew was quite unfriendly and rude. Also not very attentive. The crew on the first trip from Miami to Frankfurt in contrast was outstanding. I'm disappointed because this was not up to Lufthansa's standards."
Pros: "I would like to commend the crew on this flight for the way they handled a medical emergency during the flight. I thought that the brew reacted and handled this emergency in a calm, professional and dignified manner. Very little information was conveyed to the passengers aside from what was necessary. I thought that was very dignified and respectful of the circumstance. The flight was diverted from Munich to Vienna, the affected individual was evacuated and the flight was back in the air shortly thereafter. I would like to say Very Well Done to the crew and airline for the training they received and handled the situation."
Pros: "Flight Attendants were Excellent. Friendly, attentive, and caring! Thank You Very Much."
Cons: "Lufthansa changed our seats, splitting up my wife and I, after confirming they were together. Thank you to the Flight Attendant who reseated us together but "you know what" to the person that screwed up the seats in the first place. Also the on-line check in process was extremely poor, maybe "bad" is a better word."
Cons: "At time confusion amongst the crew- received wilted salad- seemed the last rows had to take what was left over"
Cons: "I missed flight to Los Angeles because of laziness and carelessness of Lufthansa employees. I came with the train on 12/26/16 at 8:33 am to catch flight to Los Angeles at 10:05 am. I had plenty of time. As soon as got of the train I got into line to check my luggage. I had boarding pass already. Line to check luggage was huge with 2-3 clerks to check luggage for all US flights. After while I complained that I will miss flight to several clerk who were standing around talking on the phones all the time but answer, if I got one was, sir you will be fine. After one hour I got to security check line which was equally long. I complained again no response. With probably 20 minutes left I cut the line on my one mad as hell. I got at 10:00 am at the gate and some older lady was like " Sorry sir we closed the flight". I said "What do you mean, it is 10 am and flight is at 10:05am??? "Sir we sold your ticket" I couldn't believe her words. Anyway they sent me to Munich to catch flight to LA next day. Best part I HAD TO PAY HOTEL IN MUNICH BECAUSE LUFTHANSA DID WANT TO COVER EXPENSES. I don't know what happened to famous German organizational skills or this is just Lufthansa and her careless employees."
Pros: "Entertainment and crew was excellent"
Cons: "One flight assistant seemed a bit gruff and impatient compared to the others . Also food was nothing special. We could have used more water offerings and trash pickups during the flight afterwards the cabin was a mess."
Pros: "see above"
Cons: "see above"
Cons: "The flight was delayed for 2.5 hours, for a reason they never made clear after they let the passengers wait in line for 45 minutes to board. Once aboard, the Lufthansa planes were much much less comfortable than the Air Canada plane I took to Frankfurt. There is very little space and the seats are crammed together. The food they served was very bad, especially again in comparison with Air Canada. Once we arrived in Toronto, they made us wait nearly an hour before exiting the aircraft. It would seem that the Toronto airport would have to know we were coming and should have prepared accordingly, but apparently not. We sat, several passengers missed their connecting flights and were angry. I nearly missed my flight, having to run and race through customs (who are in no hurry)."
Pros: "The coach seats were much more comfortable than Air Canada's. The flight was without incident. Staff were great! Accommodating, friendly and efficient! Incredible choices of movies, news, etc controlled by individual passenger."
Cons: "11 hours of crying babies was too much. The practice of placing 4 cribs together on the bulkhead encouraged one baby to set the others off screaming. The toddler siblings then started fussing, the parents were then jumping up and down, jostling the other passengers, it was a nightmare! Hated every minute of it."
Pros: "The staff was quite good and they knew how to treat passengers well."
Cons: "Not really anything to complain about."
Pros: "Due to unforeseen circumstances, I needed assistance to the boarding gate. The attendants were very helpful and courteous."
Cons: "We were delayed by complicated connection from Vienna train station to Vienna airport, by the time we arrived, we missed our flight. We called your customer service, and a recording stated that we would get a reply within 48 hrs. We contacted website customer service and it stated that we would get a reply within 48 hrs. We needed immediate assistance from a HUMAN BEING to change our reservation, that was impossible. We were forced to purchase new tickets, the cost was $2,500, we had to stay overnight in a nearby hotel, the cost was $220. We are returning one day later than planned all because we could not reach you."
Cons: "The seats are way too uncomfortable for such a long flight"
Pros: "premium economy was nice"
Pros: "Overall good flt crew.....and service. Good food & selection. Clean airy plane"
Cons: "Big Screen at front of cabin when I am 2 rows behind kept me awake Boarding was a mess, not really enoughpreboarding space to hold everyone. Organizers were rude and signs were confusing."
Pros: "Cabin Crew was very pleasant and supportive of families with children"
Cons: "The seats are designed for individuals who weight less than 100 lbs and no taller than 5'5". Granted, this was an economy seat. However, I should be able to sit in a seat without the seat in front of me literally 6 inches away from my face. I have traveled internationally countless times, but never have experienced such an uncomfortable flight. I will never fly with Lufthansa internationally again.not because of the crew, because their head office insists on squeezing every inch out of their planes without regard for passenger comfort."
KLM is never consistent with services. Sometimes you get lucky with great comfort and other times you are forced to squeeze in a box for a seat. The food is always subpar and they have become so unfriendly when you need help. But hey, they are always on time and they have good connections.
Thumbs up for KLM crew, planes and Schiphol Airport, though short on staff and a little late everything went smooth, including the flight.
Problems with the in-flight wi-fi (none) and the flight info (none). However, movies worked fine and the selection is exceptional.
The flight from Rome to Ams was delayed. The flight from AMS to Moscow was missed. - We spent 2h in a linewaiting for the service desk to rebook the tickets - Then, we spend more than an hour to get the hotel - Then waiting for the shuttle another 30 minutes Unexpectedly poor and slow service. The next working day is ruined with the flight in the middle
They canceled our flights but the flight went on anyway.
Pros: "Friendly crew, great access to a variety refreshments, robust entertainment library."
Cons: "No suggestions."
Cons: "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."
Pros: "Terrific hot breakfast in bus. class"
Cons: "Window did not darken like the others."
Pros: "Services is good ."
Cons: "Food can be better"
Pros: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."
Pros: "Boarding was quick and flight was calm"
Cons: "The coffe and breakfast."
Cons: "KLM crew exceed our expectations"
Pros: "Crew was great, very responsive and hospitable!"
Cons: "more lunch choices, especially choices without dairy products."
Cons: "Flight got delayed 30 minutes"
Pros: "Friendly crew"
Cons: "KLM lost one piece of my luggage"
Pros: "Good beverage service."
Cons: "Over an hour delayj for departure."
Cons: "They left my bag off the plane. Ridiculous."
Cons: "Delays, took my hand luggage into the hold,"
Pros: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."
Pros: "Crew was fantastic."
Cons: "This was the most narrow airplane seat I’ve ever experienced. So uncomfortable."
Pros: "Overall KLM experience is good"
Cons: "Food quality was mediocre for a business class flight."
Pros: "Crew was good"
Pros: "Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options."
Cons: "Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler."
Pros: "Best airline in the business quick efficient and outstanding service What else can you say"
Pros: "Everything is alright"
Pros: "Smooth flight."
Cons: "Seat a little cramped."
Cons: "Our lougage did not arrive"
Pros: "Interior of the plane was clean. Smooth landing."
Cons: "Pilot did not avoid turbulence"
Pros: "Everything is top notch for an airline company."
Cons: "Nothing.... I enjoyed every moment of the flight."
Cons: "The movie selection did not seem extremely varied."
Pros: "Nothing really"
Cons: "Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers."
Pros: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Cons: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."
Pros: "The staff the facilities the food all ******. Will definetly look forward to choose both delta and KLM"
Cons: "Boarding was a free for all. The travelers did not pay attention to the priorities."
Cons: "Amesterdam airport employee was really rude"
Pros: "Everything. A truly faultless experience!"
Pros: "The last two times we connected in Amsterdam to Humberside our luggage was delayed. This time it wasn’t. The simple things give the greatest satisfaction"
Cons: "No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers."
Cons: "The Guy who had an accident when boarding causing a delay. Also I didn’t like the wait fir checking as passengers with children went before business class and should be after."
Pros: "Thankful for coffee being served without charge. Not all airlines do that."
Pros: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Cons: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Pros: "The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight."
Pros: "Free wee cake."
Cons: "Nothing in particular."
Pros: "Speed, crew, and reliability."
Cons: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Usual abysmal BA offering: 90 minutes late due to “late inbound aircraft”. Tired, overcrowded A320 with impersonal, couldn’t care less cabin crew. All for a premium price.
It was during the holiday, me traveling as a female, in a foreign country, for the first time, by myself and I did not make it to check-in within appropriate time. The kayak support staff was fkg unreasonable!!! They stated that I voided my ticket, proceeded to cancel my flight and refused to put me on standby ((ALL BEFORE THE PLANE EVER TOOK OFF)). I will be telling everyone about the $1700 that I wasted on airfare with kayak, due to their unwillingness to have ANY sympathy or to hold up their end of travel protection that I purchased! DO NOT PURCHASE FLIGHTS THROUGH KAYAK!!!!
The plane was tiny and filled with very tall Icelandic residents. The crew were disinterested in the passengers. We got 8oz of water and a cereal bar for a 3.5 hour international flight.
Pros: "No and no."
Cons: "Very crowded in.club class. Way lower standard for business class as compared to the other airlines."
Pros: "The crew and the food"
Cons: "The entertaiment selection. Should get better movie, TV and news selection"
Cons: "Some form of entertainment"
Cons: "For a major carrier in Europe we expected more. Be Be prepared to pay for food and even a drink on a domestic flight. Seats tiny barely any leg room. Crew members appeared to be having a bad day not many welcoming smiles. I guess if you had to budget just pay use one of the other carriers"
Pros: "On time"
Cons: "Cleanliness Pockets in seat all in disarray with crumpled dirty pamphlets and magazines. Felt unsanitary"
Pros: "Crew professional and courteous. Smart looking cabin"
Cons: "Boarding process slow and boarding groups in illogical order."
Pros: "I really like this airline"
Cons: "The crew were all very nice"
Pros: "Very professional, respectful and efficient people. I am impressed by their kindness, always smiling while talking to the passengers."
Pros: "Fast and friendly."
Pros: "It was a short flight but everyone was proper and professional, as I like!"
Cons: "Nothing really"
Pros: "Flight canceled because crew had to much work time after loading and leaving the terminal. Then they lost our luggage going to Rome"
Pros: "On time. Nice scenery. Cordial crew. All food costs extra. Completely full. Glad it was only 2 hrs."
Cons: "All food costs extra. Seats cost money (no thanks, I’ll stand). Every seat booked, so i suspect some didn’t make it."
Pros: "Bob, the flight attendant, was funny and attentive."
Cons: "Wheelchair tag came off and lady at gate was not helpful."
Cons: "Flight was delayed 30 mins to Dublin and flight was delayed 1 hour back to London. No free meals provided"
Pros: "It was really British Airways operating the flight!"
Cons: "PLANE WAS FULL"
Pros: "- Boarded and left on time (both flights) - Crew was excellent - Free wine with dinner even in economy! - 787 is super comfortable and enjoyed the entertainment selection as well"
Cons: "Planes should just be boarded back to front. Also, it seems that boarding just isn't announced at the gate tomorrow."
Cons: "You have to pay to select seats for water and even a basic snack"
Cons: "Missed the plane from London Heathrow to Montreal dur to delays; as I missed the plane from London Heathrow to Nice for the same reasons. Don't sell tickets with too short correspondence times!"
Cons: "The flight status erroneously showed it to be "Cancelled""
Cons: "transfer from terminal 5 to terminal 3 - process was unclear"
Cons: "My suitcase got stuck in London, now I have to chase it..."
Pros: "Crew was friendly and helpful."
Pros: "We sat in the plane for 2 hours and were told they were dealing with a passenger issue."
Cons: "There are no wheel chairs for BA in London. We were made to walk long distances in absence of wheel chairs. No coordination in BA ground staff."
Cons: "Took hand luggage at gate and waited an hour to get it at baggage claim"
Pros: "Nothing. Not one redeeming thing to say. What a shame."
Cons: "Everything. Massive delay, but not that much as it was JUST before the threshold (by 5 minutes), cheats. Radio failure was the excuse, followed by crew change - yeah, right, not buying that one - more like radio was fine, but crew wanted to chip off work early and avoid last flight (common tactic for a demoralised/unionised workforce). Border is still broken at LGW. THIS is Broken Brexit Britain."
Pros: "Flew with partner Aer Lingus. Extremely comfortable, good food, good entertainment, great crew."
Pros: "British Airways lounges at Newark and London were good places to relax and have decent food and drinks selections."
Cons: "British Airways in-air entertainment and food options in aconomy leave much to be desired."
Pros: "Flight was on time and pretty smooth"
Pros: "Not much- flight attendants seemed nice."
Cons: "No food, nothing but water free to drink, no entertainment."
Pros: "The flight to NO was good. Service was good as well."
Cons: "The seating was much more cramped than the flight to Ireland. Very tight quarters for a 10 hour flight. Other than that, it was good. We arrived safely and that's the best feeling ever!"
Cons: "Seven hours before my flight, I got an email from British Airways saying my flight was cancelled and I had been rebooked on a flight the next day. I called them immediately and was told the flight was cancelled because of inclement weather on the route. I checked the national weather advisory and saw no such weather alert. The service rep at BA told me there was "absolutely nothing" she could do, at which point I asked for a manager. I waited for almost 30 minutes, and once the manager came on I was put on a flight that same night, on a different airline. If I hadn't pushed back and demanded a more reasonable accommodation, they would have done nothing to right their wrong. For this reason I am extremely unhappy with my experience with British Airways."
Pros: "Wine with dinner."
Cons: "No tv for 9hr flight. Breakfast was awful."
Pros: "BA couldn't get our boarding passes to work no matter how many times they printed out new ones and we had to land into proper arrivals (though we were in transit in Heathrow) and tell five different groups of staff what was going on, even though it wasn't our problem but their computer glitch. One man at security was even rude to me, telling me not to just stand there. ( I had been told to stand there whilst they went and tried to remedy for the umpteenth time). When I showed him my disabled badge and said I would personally prefer NOT to be left standing for hours, he said 'so?'. It was a nightmare. It took hours and still wasn't sorted and in the end the immigration officers had to be called to the boarding area to allow us on the flight with non functioning boarding cards. It wasn't even our fault. REally upset about it."
Pros: "Comfortable seats and good service"
Cons: "No USB port"
Cons: "After boarding and one hour on plane in 90 degrees heat. Passengers had to leave plane with big anxiety and unsure of what was happening"
Cons: "Flight was delayed 45 mins, but when I'm 2 mins late to check in the cancelled my boarding pass. Ridiculous customer service wanted to charge me $400 to change my flight!!! Never again"
Cons: "Only was served water twice during the 8-hour flight. Also was not at the back of the plane and was still forced to eat the vegetarian meal because they ran out of other options."
Pros: "Flight crew did a nice job and seemed to enjoy what they do."
Cons: "When you book your ticket you should be able to choose your seat without having to pony up $35 to do it, I don't understand why you have to wait until you check -in 24 hours before your flight to get a "free" seat. Food was just okay. Seats not that comfortable."
Pros: "I liked the demeanor of the crew that I interacted with and I appreciated the updates from the pilot since we were delayed into London and I had a quick connection."
Cons: "The breakfast option ran out by the time the crew got to me in the middle of the plane. The delay was nerve-wracking with the very close connection to my international flight."
Pros: "Flight exactly on time, and crew were helpful without being intrusive."
Cons: "Cannot get on with the layout of BA business class - there is not sufficient room for me to lie flat (I'm only 6'4), the person next to you is uncomfortably intimate in the face-to-face layout, and there's no way to get out of a non-aisle seat without disturbing the person next to you."