Cons: We could not pick up the car. We arrived at KEF airport and Dollar told us to go to Reykjavik city location to pick up the car. It was Xmas season and not all locations were open.
22 Jul 2016
Pros: The young staff took good care of us. We had 8 pieces of luggage and they offered to store it for us instead of us having to stuff it in our very small car. They even gave us a ride back to the terminal the morning we left instead of us having to ferry our bags over piece by piece. It didn't matter to us that the counter wasn't at the terminal. They also didn't get pushy the way some companies have done when it came to the additional insurance and options. They were efficient, friendly, and I would rent from them should we have the good fortune to find ourselves in Reykjavik again.
27 Oct 2016
Pros: The car was clean and great value for what I paid.
Cons: The pick-up counter was difficult to find, especially at night.
18 Aug 2016
Cons: Very inefficient pick up and drop off, infrequent and poorly located shuttle
27 Sep 2016
Good service and good car
Pros: Great service, the car was a CX-5 which did everything we needed it too.
Cons: The GPS we rented and were given didn't work which required a return drive to the airport for replacement. It was expensive but I guess that is the going rate.
5 Dec 2016
Great rental experience!
Pros: The rental experience was excellent - easy pickup/dropoff, the car was exactly what we wanted, and all staff were very friendly. We would highly recommend using this company and booking through Kayak!
14 Feb 2017
Cons: They did not have the size of the car I rented. The staff was unfriendly and unhelpful. I can understand the mistake of not having the correct car, but I would assume that they would be more customer service oriented do to the nature of their job. I also watched as other customers came in, were ignored, and the staff acted as if it were a problem to help them. We ended up renting from Geysir who were more helpful and had the size car we were looking for.
11 Nov 2016
Great help to jet-lagged travel stupid traveller
Pros: They were extremely helpful and accommodating after I locked my keyless fob in the car at 5am on the way to the airport with my suitcase in the trunk. They went out of their way to try to find the best and cheapest way to ship it to my next location and then when it turned out I wasn't able to ship it without taking some things out of the suitcase they agreed to hold it for me free of charge since I was flying back through Iceland and asked which of their locations would be the most convenient for me. They always responded quickly and were very fair with their charges.
8 Sep 2016
Great customer service
Pros: great car; handled well; clean; good mileage
12 Sep 2016
Not same car
Cons: Reserved a bus for a big group and they tried to switch it and give us a station wagon. Took over an hour and a half to get the bus because they said it was being cleaned. It was very unorganized and they also made us pay the difference for upsizing even though we originally reserved the bus. Will find a different company in Reykjavik next time.
Pros: Quick and easy process to pick up and drop off car. Very nice and friendly budget representatives.
25 Sep 2016
Cons: It ended up costing me three times as much as the amount on the booking page. I rented a car for one day, it was supposed to cost me 59 $ but in they hade taken around 150 $ from my bank account...
A total rip off!
6 Nov 2016
the return process was totally unacceptable
Cons: you cannot just return the car you have to wait in line and wait for someone to come out to your car and I had to wait for 3 little vans to take me back to the airport because they only had one and so many people were waiting I had to wait for this one van to come back 3 times before I could get on. I almost missed my flight
7 Sep 2016
Pros: Easy check in, great value, received an upgraded car.
Cons: No one was onsite at our 6:00 PM drop off, never received a confirmation email saying "Thank You: your keys have been received."
Cons: Not enough people working. Long times to pick up car. Scare tactics to try and add 4 extra insurances to your rental (i.e. Ash protection) horrible basic car- automatic but shifted like a manual.
AVOID. An abysmal service. Extortionate profiteeri
Pros: They gave me a car for 6 days I suppose
Cons: Picked up late from Keflavik in a dangerously overloaded van. Rude and unpleasant staff.
Charged £650 for replacement of a damaged windscreen that was present on collection (over double the rental cost).
Go somewhere else to rent a car in Iceland.