There was no pick up. Also no person could be called. We had to take a taxi to find the rental company. When we explained it was annoying and asked to be compensated we got a discount for adding the additional driver for free to compensate the expensive taxi. This was good! Car had many warning lights and we went back they said it was still good. We also didn’t have any problems during the rental period so all was fine.
It was very bad I couldn’t find the car.
Pick up arrived 1.5 hours late. I was charged 30% more than announced and the car was in very poor condition. Was forced to accept the deal unless I would be willing to be left in the middle of nowhere (rental office) at 10 pm with my family after a 24 hour trip. Worst experience ever.
The shuttle was supposed to pick our party of 5 up at Keflavík Airport but when we arrived they would only shuttle one of us to the rental facility so I had to go by myself then go back to the airport and pick the rest of my family up. The facility appears to be in a car junk yard. The car pick up process took a long time, the staff was rude to everyone waiting there, and they put a hold on my credit card of over $3k on top of the cost of the rental and insurance. I thought I was signing for the cost of the rental and insurance because I did not understand the conversation rate. The hold was never verbally explained to me. The car was clean but run down, dented and rusty. Luckily I took video of the exterior and interior before I got in because when I dropped it off they were going to charge me for a dent in the door until I showed them my video… even though when I picked the car up they assured me that they took enough pictures. I also heard them on the phone with another customer who’s rental died at a waterfall. They basically blamed it on the customer and told them to call roadside assistance and hung up on them. Renters beware!
The car was filthy with black/ oily grime on steering wheel and all buttons, the tires were low in air so we had to constantly find gas station to fill them, the car was dented and with broken light covers. Ended having to pay for daily insurance which doubled the rental cost.could have found a better car for the same price elsewhere. Pick up and drop off was convenient
The drop off was quick. Only because we were the only people there. The pick up was a complete mess and took forever. Took a long time for the shuttle to arrive from the airport. The rental car was very old. It had 110,000 miles on it was was very. I wish I had rented from hertz. avis, or enterprise and not a discount car rental.
