CMH - SNN
Find cheap flights from Columbus to Shannon
Return
1 adult
Economy
Sun 30/4
Sun 7/5
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- High season is considered to be November, December and January. The cheapest month to fly is October.
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Top 4 airlines serving Columbus to Shannon
Scores according to KAYAK customer reviews7.3
British AirwaysOverall score based on 22568 reviews
7.5Boarding
7.2Comfort
7.9Crew
6.9Entertainment
6.8Food
Pros: "Overall great"
Cons: "Nothing"
Cons: "Significant delays"
Cons: "Could have been on time and better prediction of delay length"
Cons: "The airplane was really old."
Pros: "The onboard crew and food were great. The gate crew and grounds were rude and unknowledgable."
Cons: "The great seats we reserved were given to staff and we were stuck by bathrooms & crying babies. My husband’s seat was parallel to a mom of an infant traveling alone.He could not recline because she’d have to step over him. We’re compassionate but these seats are too $ not to use for intended purpose"
Pros: "Crew and airline was fine"
Cons: "Due to the way the flights were booked, even though I flew on the same airline on both legs of my trip they were two separate bookings causing me to wait in line for two hours in Heathrow to get my bags and check back in. I will probably never use kayak / kiwi.com again."
Pros: "The crew, the seats, the food, the overall experiencience were amazing"
Cons: "Better headphones"
Pros: "Nothing"
Cons: "Same as above."
Pros: "City airport is very convenient from East London. Flight is only 40 minutes"
Pros: "The Heathrow terminal, Amazing. Why does everyone in window seats keep all the window shades closed -- throughout the entire flight? It was daylight and beautiful outside. Are they all vampires? Why did my overhead light shine on the seat next to mine? Never mind... the flight was fine. Nothing to shout about, except for what I wrote in the next "What I didn't like" box...."
Cons: "I was assigned a window seat. I asked an agent if I could get an isle seat because I am a little claustrophobic. She said yes, and gave me 24D. Great, but I was annoyed and upset that she did not warn me that it was a front seat, with now place to put my personal bag. The wife of the guy next to me was 10 seats away, so I found an isle seat at the back of the aircraft and moved, so she could be with her husband. It all worked out okay, but the agent should have been more informative and have offered the option of that rear seat. It's not nice to be sneaky."
Pros: "Left and arrived on time. Bag travelled free."
Cons: "No legroom for tall people. Stuffy cabin."
Pros: "Food servir das ver good. Flights attendants work ver card and seré ver attentive"
Cons: "Some bathrooms found have bien a Little3 cleaner"
Pros: "Short flight OK."
Pros: "New bedding is comfortable!"
Cons: "1. No toiletries were available for business class even on this flight. 2. There was no food choice especially if you prefer vegetarian. 3. Even if One presses a button to request for some water, no one comes to the seat; this habit of BA continues for the good part of the last decade. Reminded me why I stopped flying BA! 4. No wifi even in Business class! Someone in senior management of BA needs to fly SQ, Cathay, Qatar, Emirates and learn what can be improved. Most of these airlines have better service in economy than business on BA!"
Pros: "Employees. The food was good too compared to the BA I took from Chicago to FCO."
Cons: "Nothing"
Pros: "Excellent customer service thank you"
Pros: "The power plug points in Premium Economy."
Cons: "Rude staff and service. Limited service for food. if you compare British Airways with other European airlines like SAS, Swiss, and Lufthansa; British has fallen far behind in quality and service."
Pros: "Not much"
Cons: "It was late, it was cramped, they make you pay for everything suitcases, soft drinks, the lot, next time we will consider who we spend our hard earned cash with Disappointing as I am a real advocate for BA"
Pros: "Plane had to be de-iced which delayed departure time and then wait for landing slot."
Cons: "Heathrow need to build more capacity to reduce emissions and delays."
Pros: "I arrived safely and on time"
Cons: "Audio plug for my seat was broken, but I slept so it worked out Kay."
Pros: "BA flight to JFK was delayed by 3 hours and it was not made up for either. We got to JFk at 3:40 as opposed to landing at 12:40pm. It was very inconvenient. Service was slow and patchy."
Pros: "One of the most comfortable cabin interiors I've been in for 747s"
Cons: "Flight boarding was delayed fairly significantly, the second time this has happened to me out of two flights. Certain "hand luggages" were allowed onto the plane despite then failing to fit in overhead compartments and slowing down the whole procedure. Food was bad."
Pros: "Crew was professional and good, as usual. Plane was clean and as comfortable as economy class can be."
Cons: "I guess a hazard of being toward the back, but they were running out of food choices. It was still pretty good. Also, my entertainment screen was working only so-so."
Pros: "almost nothing"
Cons: "waiting long time for check no meal on board"
Pros: "Left on time and arrived on time."
Cons: "Boarding was a bit sloppy"
Pros: "Crew were fine, food okay, found a decent movie. All things considered it was all right."
Cons: "Boarding. Second time in a row flying out of Heathrow that I've had to queue up for a bus ride to get to the plane."
Pros: "I loved the safety demonstration video it felt like watching a movie and got everyone’s attention. Simply amazing and glad to see a lot of diversity. Flight crew were amazing too. Am Gobsmacked wow"
Cons: "None at all"
Cons: "A couple of mishaps by the crew with no acknowledgement. One of the flight attendants dropped an empty soda can on the floor which was dropped on my toes (I had taken my shoes off) and picked it up with no acknowledgement or apology, even after I screamed out of pain. I was speechless that I didn't even object. In another incident, when asked for food option, I chose chicken vs pasta. When opened my hot plate after 2-3 minutes, I found out I had tofu in front of me. I called the flight attendant and they came over, acknowledged I had the wrong food just to inform me they were out of chicken at that point. If you make a mistake, please offer something in return to make the experience somewhat better."
Pros: "Cabin crew was friendly. Everything ran smoothly. Baggage was fast"
Cons: "No problems"
Pros: "Flight left Seville on time, and landed 10 mins early. Friendly crew. Marks and Spencer food available to buy on flight. Reasonable vegetarian options available - thank goodness. Didn't have to pay for extra leg room in exit aisle - probably because no-one had bought them when I checked in at airport. Would definitely recommend."
Cons: "Only downside is crew member in Seville at the airport gate could not be understood. She spoke English with such a thick Spanish accent and intonations that no-one understood what she was saying on the speaker. She also sounded as if she was arguing, as opposed to inviting us on board in a welcoming and orderly fashion. Although at times funny, it ultimately translated into a lot of noise on her part, and a headache on my part."
Cons: "transfer from terminal 5 to terminal 3 - process was unclear"
Pros: "Plane was small but reasonably so for the length of the flight. Crew were nice, no issues with the flight.."
Cons: "Flew economy so no food. Definitely no entertainment. First world problems: Not that it's really a big deal, but I sure wish these short haul flights would start installing at least in seat video for flight tracking, news or a few games. Even just an internet connection. It's bad enough you are shoved in there like cattle in a sardine can."
Pros: "This was the first time I had flown into Oakland instead of SFO. It was faster, easier and close to my destination than San Francisco Airport."
Cons: "The selection of music on BA flights has fallen dramatically in the last year. I prefer to listen to music rather than watch movies and in the past there was a good selection and a broad choice."
Pros: "That food and drinks, including wine, were served for free. That the on board entertainment had lots of options that were well rated, recent, and were all free. The touchscreen was the best I've seen so far on airlines"
Cons: "The flight map was not working and the attendant didn't know what we were flying over (probably Greenland)."
Pros: "Flight staff were very polite and efficient. My seat (economy) was made to be more comfortable with a pillow, a blanket, and earbuds for in-flight entertainment. Enjoyed that I could watch movies and TV for free."
Cons: "The food smelled great but neither in-flight meal accommodated allergens- would like to see a gluten free choice. In-flight entertainment included games, on their touch screens, on the head rests. Whoever thought that was a good idea clearly did not test out the product. I’d rather spend a long flight without my rear-seated neighbor jabbing my headrest."
Cons: "Service"
Pros: "Seats were much more spacious than expexted. Must have been an older plane where they did not bother to reconfigure the seating"
Cons: "Surprised to find that beverages were no longer free. Took for ever to deplane, just made my connecting flight."
Pros: "Nothing"
Cons: "Flight was cancelled less than 12 hours prior to departure. The airlines switched our flight to one that ended at a different airport (where our car was not located). Called the airlines multiple times but only heard a message that they were "busy". British airlines was again unable to help us at the airport. We had to go to American to have them "hack in" and adjust our British airway flight itenerary. I will never fly British airlines again. They couldn't have been less helpful if they tried"
Cons: "It took 1 hour to get a glass of water"
Pros: "Short flight"
Cons: "Delays"
Pros: "Having a little bit more room, footrest and legrest do really make a difference on the long haul flight. The little touches like being greeted with a glass of wine or water, having proper silverware with the main meal really mitigate the general misery of long haul flying. The main meal is really quite delicious as well. You also get provided with socks, toothbrush, mask and nice headphones."
Cons: "Honestly, the seats are really quite hard and could use a little more padding! They give you a little cushion which I ended up sitting on to relieve pressure on my tailbone. The coffee that came with the box lunch was fine but if you wanted cream you were out of luck. Instead a tiny amount of milk was provided. At least you got some caffeine!"
Pros: "Great crew. Super nice and helpful. Plenty of entertainment options."
Cons: "Boarding was ok"
Pros: "The quality of the food was amazing. Flight attendants were very helpful and pleasant. The movie options were also wonderful."
Cons: "It was difficult for me to get comfortable. The lights that shine from above us were shining directly on me for a row behind me and for the person sitting on my left. Boarding was somewhat unorganized as there were people boarding in 2 areas."
Cons: "Ruse at check in"
Pros: "Nice to be able to check carry on at the gate. Clean."
Cons: "Why not have an option to check carry on at check-in?"
Cons: "Lost my bag"
Pros: "I have nothing more to say about British Airways, What I have to say about British Airways is Excellent.In terms of customs services they are number one in the whole world."
Pros: "I liked how pleasant the staff were."
Cons: "I don't like bulk head seating."
Cons: "Non-stop from Madrid to Philadelphia was canceled apparently because of a computer problem and then I was rerouted through Amsterdam with an extremely short connectios which in turn meant that baggage did not make it and was opened and damaged !!! BA clearly at fault. BA Reservations agent suggested to enter a complaint"
Pros: "boarding plane via two entrances simultaneously flight departure was ON TIME"
Cons: "Boarding process was essentially a stampede. all general boarding called at once Ridiculous number of levels of elite/first class/preferred/platinum/gold club members. You're going to run out of elements to name your BS elitist clubs after. There seems to be a trend where flight attendants physically lean in and force passenger seats upright prior to landing. I appreciate the frustration, but I don't like being caught in the crossfire when they lean over me to do it."
Quick boarding, early departure and arrival. Nice flight.
Staff was very helpful. They looked for compartment space when I couldn't find any. This allowed me to sit while they put away my bag
The flight was delayed for five hours due to airplane issues.
Cons: "Beverages fir 1st class"
Cons: "30 min to de-ice an E170? Why?"
Pros: "Seats felt thin"
Cons: "Food was what you’d expect on a plane, wine and beer service was nice. No real entertainment unless you could see the screen on the roof. WiFi was kind of expensive. Cabin crew were very nice"
Pros: "The crew was fine"
Cons: "The worst international flight I’ve been on in years. No seating room. The movie was shown on tiny screens in the center aisle (which I didn’t think existed anymore) and was barely audible and tuned in and out. The plane also lacked air conditioning. A truly awful experience."
Pros: "Tim was great!"
Cons: "The a/c wasn't working. Flight attendants acted annoyed by the people flying, no connectivity to gogo inflight."
Cons: "Coach seats are cramped and little under seat space in window seats. Plus CMH de-icing was a mess (although not AA’s fault)."
Pros: "The service representative at check in was very helpful and went above and beyond to assist my husband and I. American Airlines was outstanding on all fronts."
Cons: "However my overall experience with kayak and csfare was poor as they made a mistake on the name on my ticket that was not found until the day of my international flight and once I got a hold of customer service after calling 4 different numbers... most did not have 24 hr service... they stated they were unable to assist me and had no other options or solutions. American Airlines tried to help and eventually were able to accommodate me through purchasing a new ticket and ensured my husband and I were still sitting together. Kayak and csfare basically told me sorry for your luck. I will not use this company again."
Pros: "Take offs equaled lands"
Cons: "Dirty and tied plane seat way to tiely spaced. Disinterested crew. I hate stowage"
Pros: "The gate agent in Columbus was in a wonderful mood."
Pros: "short flight"
Pros: "Biscuits are awesome"
Cons: "WiFi is a little confusing. App didn’t work."
Cons: "Flight delay at every single step of the way Crew was great though"
Pros: "The amount of people on the flight was nice,for everyone was able to spread out on the entire plane."
Cons: "The turbulence during the whole flight was terrible."
Pros: "Actually pushed back from gate on time in Philadelphia. Took about 25 minutes from then til take off. Landed only a few minutes behind schedule. Crew was pleasant. Food was okay."
Cons: "It was a Finnair flight but operated by American Airlines. I booked through Justfly.com and paid extra for what I thought were our seats. Don’t pay Justfly for seating choice as the operating airline can switch your seats. Online checkin was difficult as I tried Finnair first with no luck, then got somewhere with American. Seats were not very comfortable but I guess that’s what you get in economy."
Pros: "Speedy, professional, clean, overall wonderful trip! Hoping for same upon return!"
Cons: "There was no inflight entertainment for such a long flight."
Pros: "The seats were quite comfortable."
Cons: "My bags didn’t make any legs of the trip. AA should allow downloading the app on the airplane."
Pros: "Unlike previous AA flights, the process was smooth everywhere it mattered. Attendants and crew were friendly, service was prompt, flight was smooth."
Cons: "Attendant was unable to upgrade me to first class due to a system error they couldn't fix. Boarding was unnecessarily delayed because the attendant on staff was not the scheduled attendant and they were scrambling to catch up."
Cons: "The Crew Tried to take us from our seats so they could sleep in our seats. They tried to relocate us to the last row where the seats don't recline.they were very abusive and rude, we have it all on a body Cam and we'll lodge formal charges against American Airlines once we return to the States. Worse Trip EVER."
Pros: "Excellent service gate to gate."
Pros: "Nice crew"
Cons: "Delayed and didn't try to speed up the delay"
Pros: "Nice legroom! Easy boarding, everything good and on time. Short flight so didn’t use entertainment."
Cons: "Delayed by 90 minutes."
Pros: "Fast and friendly"
Cons: "Never knew flying domestically with a company named American would be so impossible. A true joke. Never had such difficulties traveling about. Super unsatisfiee and will not be traveling with them again. I urge everyone considering to purchase other airlines as well."
Cons: "The delay in Columbus caused me to miss my connection and have to fly into LAX instead of LGB."
Pros: "Snacks"
Cons: "Could have been given more snacks for 3 hr flight"
Cons: "Not enough leg room for tall people unless you pay extra."
Cons: "It was delayed."
Cons: "Have to pay for wifi use."
Cons: "My flight was delayed 4 times from Columbus to Chicago due to an ATC issue in Chicago. On the 4th delay announcement I had to rebook my international flight for the following day because my connection was leaving Chicago while I was still in Columbus. I had to rebook and get a hotel for the night on my own expense since American Airlines won't pay if it is weather related even though the weather was not the issue, rather air traffic control. The plane we got the next day was a smaller uncomfortable plane with zero entertainment and a crew that projected they would rather be anywhere else. I don't blame them, my experiences with American Airlines had been progressively getting worse."
Cons: "I was advised by customer service agent over the phone that it would only cost me $100 for an extra bag on my flight and that it would remain the same whether i paid it online or at the airport. However, at the airport i was told that the extra bag is $200. My office agreed to paying for the extra bag only for $100. Now I am out of pocket with $100. So disappointing."
Cons: "3.5 hours late out of Columbus, minimal if any communication by gate agents, 45 minutes wait for gate in PHL, 15 minutes at gate to get jet bridge to plane."
Cons: "Gate agents need to talk slower then we're clearly… It's ridiculous how some of them talk, they need a communications course it's not that hard 10% slower equals 100% more effective."
Pros: "Flight crew was awesome! Very accommodating"
Cons: "All was good, flight attendants were exceptional"
Cons: "Delayed"
Pros: "Everything was excellent about the flight. I had no issues"
Pros: "The crew, as always"
Cons: "Being sectioned off from 1st class"
Pros: "NA"
Cons: "NA"
Pros: "Boarded on time. You should let only executive Platinum board after 1st class. The value is diluted when ALL advantage members board at the same time."
Cons: "Boarding. See above."
Pros: "As usual the plane was clean and everybody involved with American was very friendly."
Cons: "There wasn't anything that I did not like I wish they gave you peanuts instead of pretzels or chips"
Cons: "2 hour Delay"
Pros: "Easy boarding. Left on time. Arrived a little early. Flight attendants were friendly ."
Cons: "Nothing really. Short flight. Wasn't expecting food or entertainment."
Cons: "Uncomfortable seats, no entertainment available"
Cons: "Terrible customer service after they cancelled the flight. No accommodation, rebooked flight 20 hours later."
Staff was courteous and efficient. Boarding was 1h15 late with nearly perfect weather. Getting bags required just over 45 minutes after landing.
Took almost 90 minutes to get our luggage in Pearson. AC only had 1 crew unloading ALL of their planes. Poor planning, again.
Pros: "The whole process from check-in to getting luggage was smooth."
Cons: "Food wasn't great. It wasn't terrible either but I've had better."
Pros: "Boarding easy and not rushed. Crew friendly and laid back - didn’t seem uptight. Nice aircraft. For a long flight, it was surprisingly easy."
Cons: "Economy space is still so cramped for a long flight. Food was fine and what would be expected. Not remarkable."
Pros: "N/A"
Cons: "All passengers had to board 40 minutes earlier than departure time. The air plain door was closed 10 minutes before departure. No reason we had to board earlier. All passengers are only 15-20 people..."
Pros: "Wasn't able to get my seats ahead of time, but was lucky to be put in an aisle seat."
Cons: "It would be very helpful if the person at the counter would remind International travelers to make sure that they get their VAT receipts stamped at the border/passport agent."
Pros: "The aircraft was new"
Cons: "The seats are horrible for long flights - they give you deep vein thrombosis as it digs into your hamstrings/thighs over time"
Pros: "New plane in the excellent condition. Leg room in economy not bad. Crew friendly and efficient. Boarding worked well."
Cons: "The main meal was pretty dreadful. Grilled chicken with what I think was mashed potato, but it was difficult to be sure. Watery and tasteless. Accompanied bizarrely by a tomato sauce (which did taste of something). Hard to identify the ethnicity."
Pros: "The boarding started one hour early to allow passengers to board on time."
Cons: "A flight stewardess did not respond to a call twice as if the call light was not turned on."
Pros: "I got from point A to point B"
Cons: "I lost over a day of my trip because a flight was cancelled and wasted 6 hours trying to rebook with no help from the staff, who were extremely rude. Everyone on the canceled flight had to be aggressive at getting a new flight booked because there was no help. Every time you asked an associate from Aur Canada for help, the passed the problem off not taking any responsibility. If your name is on my ticket, then it's your responsibility. Worst experience traveling by far. Also lost over a day of my expensive trip that I've been waiting to go on for awhile and saved my money for a year. I lost hundreds of dollars in events and hotels. Avoid Air Canada if possible"
Pros: "Plane was nice and clean. Crew was pleasant and helpful."
Pros: "Everything was great. The food was tasty and the flight was comfortable."
Cons: "Horrible customer service from check in through to the flight attendants. Needed to download app on my phone for an international flight in order to watch movies. Was very unimpressed with the experience."
Pros: "Friendly plane crew though"
Cons: "2 hours late from LGA to Montreal. No weather to speak of. No reason given. Poor communication at gate."
Pros: "The plane took off and landed on time."
Cons: "The food was terrible and the staff were in there own world and not particularly polite. Hand luggage was not managed so the bins were rammed. Some people had 3 pieces of large hand luggage. Food was the worse I have had on any flight. I would rather pay and have something edible. On 2 of my 3 flights the staff were so wrapped up in there own life's, they did not manage to finish the safety checks before taking there seat. Overall a poor experience."
Cons: "delayed takeoff"
Pros: "Short and easy checkin"
Cons: "Delayed flight"
Pros: "nice lie flat beds."
Cons: "it was all good."
Pros: "The flight was not cancelled and we got home"
Cons: "Flight was very delayed"
Pros: "Everything was quick and efficient in boarding and replanting, the captains spoke to us to tell us what was going on. Food was good."
Cons: "My tv screen was broken, meal service was pretty late and drinks were not served before, as a result the lights were only off in the flight for a very brief while."
Cons: "AIr Canada lost my luggage and the return flight was late"
Pros: "Free beer, one flight attendant"
Cons: "Crew was rude and didn't care much"
Pros: "The bathrooms were clean and the dinner was pretty decent. Lots of movie selections. The crew was nice."
Cons: "The space was cramped. My flight from Toronto to Seoul was not good. I was seated right next to the bathroom and the way the seat was positioned, it stuck out next to the bathroom door. So, people were constantly walking into my seat and I could feel the air (and smell) from the bathroom every time someone opened and closed the door. It was very uncomfortable."
Pros: "Again, loved the seat."
Cons: "One of the stewardess was a little smug. She caught herself and tired to back up and be nice, but she was definately a little agressive initially. Sorry, I have been busy, I cant recall what she specifically looked like. I think she had carmel skin, dark hair and was around 30. Again, she did adjust herself, but I wanted to share this as the only real issue I noted for the trip."
Pros: "Trouble free"
Cons: "Very costly - then we were hit with an extra $172 in baggage fees for 1 bag each."
Cons: "so much confusion at boarding time, my husband is handicapped and we were sent to wrong plane to board, staff told us to make a left when we should have made a right, there were 3 of us and the staff just laughed it off, we were not laughing"
Pros: "Apart from food there was nothing great about the flight"
Cons: "The staff is the worst, the air hostesses are rude and treat you bad. The service is very poor."
Pros: "The plane flew in air and got us where we wanted to go but not on time"
Cons: "Everything else Breakfast a slice of banana bread !!! Nonchalant staff Getting water was trouble"
Pros: "All around enjoyed the trip. Courteous and professional. There was a medical emergency on the flight back. It was handled incredibly well by all of the flight attendants. Would use Air Canada again and certainly Kayak as a booking system. Thanks."
Cons: "Food availability was scarce. We brought food on the plane on the way back."
Pros: "Nothing"
Cons: "Everything. I called air canada for three days straight and the lines are busy. I waited for over an hour and thirty minutes to speak to someone at their terminal and they couldn't help. Everything is delayed, they don't care about their customers. I would never fly again!"
Pros: "I thought that things ran very smooth and efficientlt"
Cons: "I almost missed my connecting flight due to AC delaying departure in Vancouver. I received no solid information from the stewardess on the flight on whether the connecting plane in Toronto would wait. I mean, really. There was never any explanation as to why the Vancouver flight was late either."
Pros: "I missed my flight because of traffic and they changed my flight free of charge."
Cons: "I tried calling the airline while stuck in traffic and could not get through to anyone. The recording said it would be 30 minutes before someone would answer. DEPLORABLE!"
Pros: "Nothing"
Cons: "Flight was over two hour late. Customer service did nothing to help. Suggested I figure out my connection in Los Angeles. Get on the plane and the entertainment system not working. No one willing to help. Land in Los Angeles and had to wait 20 minutes for a gate. So not only did I miss my connection flight, I have to wait until tomorrow to see if I can get on a flight"
Pros: "Delightful, happy crew; very professional."
Cons: "No tv screens?! It's 2016! The entertainment options are abysmal."
Cons: "Because of a three and a half hour delay on the first leg of the journey, I missed the overseas flight. They out me up in a hotel, but I had to wait 24 hrs for the next flight. There was no attempt to get me on another flight and so far no willingness to compensate me for the other travel I had to rebook."
Cons: "Had delays going to Toronto and returning to Columbus."
Pros: "Helpful and friendly crew. Good food. Smooth flight."
Cons: "No seatback screens. Hire charge for iPads to access entertainment. Can use own iPad but need Air Canada app to make full use of entertainment (which would have been useful information to communicate BEFORE the flight, since there is no way to download app once on board!)."
Pros: "Had to change initial flight due to passport problem. Customer support was excellent. The man who rebooked our flights (air canada representative) did an excellent job."
Cons: "My flight was cancelled. I had a wedding to attend on Saturday morning and could only be rebooked on a flight the next day at 3:10pm. I wanted to simply cancel the flight that I was automatically rebooked on; however, I have been on hold with customer service for HOURS and can not get through. I have never experienced such terrible customer service."
Pros: "Movies were good. Landing was good."
Cons: "Ventilation was not great. And the Wrap was awful."
Pros: "Nothing"
Cons: "Everything poor attitude bad manners and terrible demeanor"
Cons: "One flight cancelled and the rebooked flight was delayed 2 hours, causing us to miss connections. We ended up arriving in Montreal 9 hours after originally scheduled going from Columbus, Ohio to Montreal."
Pros: "Great customer service great people"
Pros: "The food was very good and they serve drinks and water many times. The crew members were very efficient."
Pros: "Leg room was sufficient"
Cons: "Touchscreen monitors were not the best."
Cons: "Very long line to get to security"
Pros: "Very organized ,clean planes"
Pros: "Air Canada service was wonderful for the Mtl-Toronto keg of the journey. Comfortable, efficient and pleasant"
Cons: "the electronic self booking is a bit unclear and stressfull. More staff on hand to assist and help with questions would be good."
Pros: "Everything went well. You made it easy"
Pros: "The staff was helpful"
Cons: "Better food"
Pros: "Everything was good."
Cons: "All was good."
Pros: "Despite a technical problem they got us to Newark on time."
Cons: "If they overbooked the flight, offer flight vouchers AHEAD of us being at the airport."
Pros: "Generally efficient, clean"
Cons: "Crew seemed hurried - when asking if people wanted coffee walked by so quickly I did not have a chance to reply"
Cons: "Extremely poor communication. Arrived in Bozeman almost two hours behind schedule. Sat on the runway FOREVER waiting to get to the gate after landing. Flight attendant gave reason but couldn’t understand her. Rude flight attendants. Just overall not a good experience. It’ll be my last with United."
Pros: "Agent at the gate"
Cons: "My seats changed so my son and I were not sitting together. The agent at the gate was wonderful and got us seated together."
Pros: "Pretty good leg room and nice refreshments, but the flight was delayed quite a bit and caused to me to miss my connecting flight, which I was told I had plenty of time to get to."
Cons: "See what I liked*"
Pros: "comfortable"
Cons: "Weather delay"
Pros: "Great airline crew and staff. Departed on time and arrived early."
Cons: "My other 3 flights on United were on a larger airplane with plenty of legroom. This one was very cramped. I was stuck in a middle seat and essentially pinned there for 2 hours."
Pros: "Less than an hour in the air- commuter shuttle"
Pros: "Excellent crew."
Cons: "Air traffic control delay."
Pros: "I liked the organized boarding and unboarding."
Cons: "There is nothing about my flight that I didn't like."
Pros: "Seats are too narrow. Passenger next to me was so big he was sitting on my seat."
Cons: "Seats are too narrow."
Cons: "Our originally scheduled flight out of CMH was cancelled within minutes of getting through security. We were told to wait for another flight-which was scheduled to depart 3 hours EARLIER, but had yet to depart. 3 hours later THAT flight cancelled, and we were rebooked for a flight the following day. So we were out our first night's accommodations as well as transportation to/from the airport that day. The next day we boarded our scheduled flight, sat on the tarmac for awhile, then went back to the gate and de-planed for some unknown reason. We were then re-booked on a different airline. THAT flight was then delayed, which would have caused us to miss our connection to EDI. The ticket agent worked for an hour to find us a flight to EDI that wasn't going through Newark (delays from hell) or Chicago (weather from hell). She finally put us on a flight with an all-too-brief layover in Amsterdam after a connection in Detriot. At this point we have boarding passes coming out our arses, It's 5pm and I haven't eaten since 9am, and we're STILL not out of our departure city. Our projected arrival time was going to cost us ANOTHER night's accommodation, as well as cause us to miss previously paid for engagements. 2 more delays allowed us to finally land in our destination about 40 hours after our original itinerary, with no apology or effort to amend the situation in any way."
Pros: "nothing"
Cons: "service, custumer attn comunication"
Cons: "It was also cancelled on my return flight with no prior notice ! Never again"
Cons: "It was so freezing we had down jackets on None of the sound on the screens worked. Disaster"
Cons: "Food and crew."
Pros: "The flight was delayed serial times."
Cons: "The flight was delayed several times."
Pros: "So I made and didn't get assaulted. So I guess it went well."
Pros: "It was comfortable"
Cons: "lots of turbulence but that happens"
Cons: "Lots of delays, not so friendly flight attendants..."
Pros: "Got there on time."
Cons: "Private screening does not work well. Very little kneeroom. No room in seat back pockets to put anything."
Pros: "Flight attendants were excellent as usual."
Cons: "Trouble getting a seat assigned via the United app."
Cons: "Our flight was cancelled, bad weather was the day before our flight, not the day of our flight (the day of our flight which was sun). We now got rebooked for wed. That's 3 days we didn't plan to be in Columbus oh. That seems excessive."
Cons: "Delays no good..."
Pros: "Economy plus seat was nice to have an outlet plug in."
Pros: "Staff were lovely"
Cons: "Food was Terrible, couldn't eat the veg option and the TVs kept freezing"
Cons: "Surprised at just water and juice as beverage options."
Pros: "We ended up with the exit row seats - awesome, especially for my 6'6" husband."
Cons: "We each had one bag- a backpack for him and an incredibly small roll bag for me. We were told we absolutely had to check the roll bag as space was limited. There were 3 off duty flight attendants sitting next to me and each had 2 large bags. Multiple other people had multiple oversized bags they were allowed to carry on. This infuriates me. I brought one bag, and a smaller than regulation one at that and I had to check it because other people were allowed to bring multiple bags. If you know a flight will be a tight squeeZe, limit people to one bag each."
Pros: "Crew and they kept you well feed"
Cons: "I just could not get comfortable"
Cons: "Rude attendants."
Cons: "During my round trip my flight was delayed 4 times and canceled twice. On the first cancellation I had to get a hotel room because the next flight wasn't for 24 hours. Then, that flight was canceled but the booked me on another airlines. At first they were going to make me wait another 24 hours until I had told her that I had already did that once. The desk clerks were rude on every encounter."
Cons: "Delayed and delayed and at last cancled the flt. It's Uniteds tradition to cancled the late evening flt. Stupid airlines."
Pros: "attendant was very helpful and friendly"
Cons: "flight was late and missed my connection, causing me to wait several houes to nake the connection to SLC"
Pros: "Good price and good flight."
Cons: "Overlay at the airports were tiring. While going into USA, in chicago I had to stay overnight for the next flight. While coming back, in Japan, I had to stay overnight for the next flight."
Cons: "The seats are ridiculously small and cramped and hard. Didnt realize i was booking a "puddle-jumper" to go cross-country. Also-i wish you'd bring the screens back. Neck was so kinked from being on my own so long."
Cons: "I didn't like the boarding procedures by groups. I also was forced to check my carry-on, even though after boarding there was plenty of room in overhead storage. Because I was in group 5, they assumed it would be full. They didn't check or allow me to check."
Pros: "Nothing everything was horrible absolute terrible customer service"
Cons: "Didn't offer vouchers or accomodations Classified delay as weather when we were told in Ohio it was a mechicanical I was extremely distraught began crying horribly became extremely dehydrated & went into urgent care once returning to PHX"
Pros: "Quick flight"
Cons: "No videos to watch; had to supply own due to short flight."
Pros: "Everything was fantastic"
Cons: "It was late boarding and landing. Our bags were sitting in the rain."
Pros: "I enjoyed the great service, entertainment and the quickness of the flight."
Cons: "None"
Pros: "The crew was very kind."
Cons: "The temperature control was ridiculous!!! One minute it was 40 degrees and the next it was 90. People were putting on coats and hats, taking them off and putting them back on the entire flight. It was horrible and there was NOTHING relaxing about this flight bc of it. The crew announced the inflight entertainment and gave directions on how to use it. Thirty minutes later, they informed us it wasn't working. So nothing to distract us from the horrible temps!!! Pull this aircraft out of service and fix the temperature!!!"
Pros: "As pleasant as possible."
Cons: "Nothing negative to note."
Pros: "Got home early no delays good seats"
Cons: "All my tickets states see attendant for seat so I was worried I didn't have a seat"
Pros: "Window seat. On time. Courtesy of staff."
Cons: "Cramped. Tight fit for such along flight. Squoze in."
Pros: "Nothing"
Cons: "We are two active duty members flying to take our son to our parents for us to get ready to go on deployment. When we arrived there the line was almost an hour and a half just to check bags we almost missed our flight. When we got to the counter ans told him we were both military flying on orders and asked to be tsa checked he had no clue what we were talking about so this kind woman helped him do his job, needless to say he was a manager. Once we got out tickets the seat assignment said see agent so we did. He hands us our tickets and we are a plane length apart. Let me mind you we both just left our child for a 8 month deployment overseas. We asked the guy if it was possible to get seats together wouldnt even acknowledge we were speaking to him. So we tried again he held his hand in my face and told me he serviced me and to please step back. Ive been bawling 2 hours straight from having to leave our son. So we stepped back. Then in the line this couple comes up and they were looking for seats together, i kid you not he gave them seats together! I will NEVER EVER fly united every again. Thank goodness for this kind gentle to switch me seats on the plane because i was crying i had to leave my fiance after i just had to say goodbye to our son for 8 months!! I was so shocked!!! I will tell every single person i know to never use united! You guys should be ashamed of our company! I will inform every active duty member i come across!"
Cons: "On my flight from Columbus to Houston on Dec 24 flight UA4938. I had a very unpleasant episode with one female attendant which yelled at me and talked in an un appropriate tone when I needed to use the toilet. There are manners and ways to say things and anyone would listened to them. As a customer I deserve respect, as they deserve respect from me. I am a frequent traveler and been flying basically all my life. And never encountered a flight attendant with such a bad attitude. I travel abroad the US several times a year. After this incident I am not sure if I want to fly with United again, if they make poor choices when they select their crew ."
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