They lost my luggage. Lady who was helping with it in Austin was rude. Not very helpful!
I had a great experience on this flight! The crew was extremely helpful and attentive. Seats are very comfortable and the in flight entertainment was excellent.
The flight was delayed twice and because of that, we missed our connecting flight. British Airways then attempted to put us on the last flight to Milan from London which would have kept us in the airport for 12 hours. We had to speak to several levels of bureaucracy until BA management let us fly on a flight that only kept us in the airport for two hours. If there was an earlier flight, why weren’t we put on that flight from the start? Unacceptable behavior from what was once my favorite carrier.
They are disorganized….show your flight info half an hour before take off, so you are running all over the place. Customer personnel are not helpful, and act like you are bothering them when you asked for assistance - very rude!!! My very first and last time flying with British airways… good thing we have other options.
Better synchronizing the boarding processes. The audio announcements, the personnel and the digital signage were not saying the same thing. All confusion.
The crew did not really interact with me which was no problem as I was fine. I did see that they were somewhat short with some passengers but that was not common. Just in general, they did not seem friendly - no requirement to be so but I am used to a friendly crew on most flights. The food was just ok but with a flight that large, I would think it hard to make something more elaborate.
The onboard service was fantastic, really in a class of its own
The internet was horrible. Plus they charged me $25 for service that didn't work which should have been free since I'm Concierge Key. The flight attendant Rick Young was excellent. Greeted me by name and very attentive.
Pleasant staff. Entertainment system was down in many rows for a while the staff did rectify it in the end.
It was difficult to board from London to accra. Had to get there an hour before and almost missed the flight. Did not get enough rest time at the lounge
