Pros: "flight itself"
Cons: "delayed departure EXTREMELY LATE LUGGAGE HANDLING IN BRUSSELS, more than 1 hour after arrival for SKI's to be delivered !!"
Cons: "Flight delayed, sat on plane on ground for 4 hours then missed connecting flight."
Pros: "Crew were very nice and accommodating. Chocolate always appreciated!"
Cons: "The passenger in front of me slammed into my knees. I am very tall. She was not but she sure got her seat back as far as possible in spite of having he bulkhead sear, so I had to be careful of my position the rest of the flight"
Pros: "The crew was so friendly"
Cons: "Everything is so smooth in my flight!"
Pros: "The crew was quite pleasant and friendly - very accomodating"
Cons: "Entertainment system is outdated, the food was only passable. The chocolate was nice"
Pros: "Nice and attentive crew Big a330 plane with great business class"
Pros: "Seats super comfy"
Cons: "We had a huge delay"
Pros: "Delicious Easter eggs Beautiful interior design of cabin and seats Roomy"
Pros: "A nice crew n my seat next to me was empty so I can sleep well..."
Cons: "Maybe give every passenger a bottle of water..."
Pros: "Friendly agents . Speak very good English. Swiss airlines serves breakfast croissants and beverages for a short flight without a charge"
Cons: "The airline fix the booking problem because my trip was from Zurich to Brussels to Washington DC to Austin and went I print my boarding passes only show to Brussels. The booking agent didn’t complete all the way in the computer. I am thankful that I had my original paper and Swiss airlines fix it"
Cons: "I am still in Budapest and was not able to fly back on my Hungarian passport."
Pros: "The BUD-ZRH flight was on Swissair aircraft, not on Edelweiss or another low cost feeder airline. Over the years, I have flown both options, and while Edelweiss is a fine carrier, Swissair flights are still a cut above. Contributing to the positive experience was the friendly agent at check-in at BUD."
Pros: "Economy class had a bit wider seats. Included dinner, beverages, and breakfast plus snacks . Happy with Swiss Air."
Cons: "Old plane, rude crew"
Cons: "Plane missed connection in Zurich. Transferred next day to United who charged us another $120 for extra baggage, which we already paid at Swiss. We would like reimbursement. Gyula E Balogh"
Pros: "I loved the aircraft, the courtesy, professionalism and friendliness of the cre, the communications from the pilot. The food was very good and tasty which is a great challenge in overseas flights, the choices of drinks. We will definitely travel again on SWISS, this time for a visit to the Alps hiking trails"
Cons: "I can’t think of anything I did not like at all"
Pros: "service, food and chocolate"
Pros: "The entertainment and food was very good. I also think having fresh fruit available in between meals is one of the most appealing things about SWISS."
Cons: "For some reason, one of the air hostesses refused to let me use the restroom. For over five hours I tried to use the restroom and she kept yelling at me to sit back in my seat, in spite the fact that several other people were using the restroom and several other people were up and moving about, she singled me out and wouldn't let me get up without harassing me. Eventually I appealed to another one of the flight crew who allowed me to urinate, but it was over five hours I had to pee and was inexplicably not allowed to."
Pros: "friendly crew; easy boarding; arrival on time"
Cons: "Seat not very comfortable and very little leg room"
Cons: "Checked in online. Needed to drop my snowboard bag off. I had 2 hrs...got in the express line to drop bags with ticket. They kept taking people from every other line in front of us. Took 1 hr to drop a bag. Got through security line and told my boarding pass is no good. 30 min before flight. Back to Swiss. Have a meltdown and finally they help. Now I’m in Geneva and my bags in Zurich..."
Pros: "Service was minimal but sufficient, Food was good"
Cons: "Seats 23A, 23B were extra cramped on the B777-300ER, even though they are sold as "extra comfort"! due to the video screen taking space between the seats. The seats were so cramped that the overhead light kept coming on, unknowingly, when people shifted in their seats."
Cons: "I wasn't able to select seat before boarding"
Pros: "Overall excellent. Full professional and caring staff and company."
Pros: "I loved Swiss flights.. its staff and in flight expereince"
Pros: "Relaxing and graceful service Pleasant flight attendants the crew greeting you as you embark as well as when DS in barking restrooms clean floors clean The flight was very enjoyable this was my second time flying with Swiss air and it was just as enjoyable cannot put in any complaints I give you five stars No complaints it was excellently although it was a short flight from Budapest to Zürich but it was good and the flight from Zürich to JFK New York was excellent my first name is Ibolya"
Cons: "No complaints it was excellent"
Pros: "Boardoing 7h10; 7h25 announcement we would arrive on time 8h50. No further announcement, late departure. Arrival 9h25. - mo explanation. Luggage only at 9h50"
Pros: "Polite cree"
Cons: "Crowded plane, long boarding and waiting to be seated"
Pros: "There was a half hour delay due to some no-show passengers. The flight was delayed while their bags were removed. The problem was explained well. The flight crew seemed to made up for much of the delay by flying faster or more directly so the total flight time did not increase by 30 minutes. Fortunately this was our final flight segment so the delay was not a problem."
Pros: "I love everything. The aircraft was spacious and clean. The crew excellent and the food very good."
Cons: "I wouldn't say didn't like something but we had to wait 40 min over the time we were suppose to take off. And this is notbody s fault but it was ind of long..."
Cons: "The flight was late and I almost lost my connecting flight."
Cons: "We did not receive the baby pram after landing. Needed to pick it up at the baggage claim."
Cons: "flight and luggage deliver delayed. Missed meeting as a result"
Cons: "At the Budapest airport the attendants were not willing to accommodate to check in my second luggage without a fee, despite the fact that I have a Miles & More card. On the way from NY to Budapest I checked in two luggages prior to arriving to the airport with out any fee. I would like Swiss air to issue a refund. I have my receipt for the excess luggage fee. Thank you, Eva Baud"
Pros: "Good service, space for people and luggage"
Cons: "Less than great food, but everyone else is the same"
Pros: "smooth flight, comfy seats"
Pros: "Very friendly crew."
Cons: "Seating is too tight and uncomfortable and I'm only 5'6"!"
Cons: "flight was delayed half and hour and i missed my connecting w"
Pros: "We liked the crew, and the service and the food. We liked the screens and the choice of movies and entertainment."
Cons: "The seats were a bit close, but not terrible. The seats themselves were comfortable."
Pros: "The trip thank God was not a long flight."
Cons: "Crew was not very nice unfortunately."
Pros: "Good product, excellent food, great and attentive service"
Cons: "Set quality for Business leaves much to be desired. Feels like sitting in Y with middle seat free."
Cons: "our flight attendant was impatient and bossy two days after the flight my husband had to be taken to the emergency room - diagnosed with pulmonary embolism SWISS MUST DO A WAY BETTER JOB CALLING ATTENTION TO REGULAR EXERCISE ON THE PLANE!!"
Pros: "Great food and sevice"
Cons: "Hard to sleep on the plane. Way too expensive to take a guitar as either checked luggage or carry on."
Pros: "Comfortable business class"
Cons: "Food was not too great"
Pros: "Crew service"
Cons: "Few seats in boarding area"
Pros: "Great cabin crew, decent food in coach, great entertainment system with many movie choices."
Cons: "Swissair charges extra to reserve a standard, not premium seat in coach. The practice should be disclosed at the time the ticket is purchased, to make comparison shopping easier. Otherwise, it constitutes a hidden fee, and that's what the customer remembers."
Pros: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Cons: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."
Cons: "Bigger seats the new ones are way to narrow"
Cons: "I congratulate the KLM crew!"
Pros: "Comfortable seat, great crew."
Cons: "Flight delayed, no USB port and no entertainment"
Pros: "Friendly crew, upgraded seat was worthwhile"
Cons: "More snacks in between meals,"
Pros: "Service is awesome. Food is great."
Cons: "People with short connection are affected by the 15 to 25 minutes delay."
Cons: "We were told they were holding our flight, we ran 3 terminals and they’d already left."
Pros: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Cons: "Not having to walk outside in Edinbur4gh to board the flight."
Pros: "Just the cabin crew being nice"
Cons: "Punctuality KLM is always late"
Pros: "They considered my reguest of vegiterian food."
Cons: "I have no complaints."
Pros: "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
Cons: "tough to sit on a plane for 9.5 hours"
Pros: "Smooth flight."
Cons: "Seat a little cramped."
Pros: "Boarding agent extra effort to improve my seating!"
Cons: "Food amount less than expected."
Cons: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"
Pros: "Shirt flight but well catered, boarding was efficient and quick."
Cons: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
Cons: "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."
Pros: "Cabin crew were very professional."
Cons: "Aircraft returned to gate due to fault and was delayed for 45 min."
Pros: "Flight crew was fine. Food was good."
Cons: "Checking in was extensive for unaccompanied minor. But gate crew was very unnattentuve and though we showed up as first in line, they did not focus, and kept saying to wait. Ultimately our son was last person on the plane."
Pros: "Boarding was quick, Flight on time....just a regular service and plane"
Cons: "Terminal 3 Manchester is not worth staying longer then necessary, loud music, crowded....old"
Pros: "Friendly staff"
Cons: "Entertainment was dated and poor in function. Our bags were 99 dollars each and we’re both lost and didn’t arrive. I just filed a claim and got rude service saying I should have filed the claim at the airport baggage area but there was not anybody there to do the claim then he agent upstairs said they just spoke to them and they are there and I should have done it there. This was so rude and there is no way to get back into customs area. If we paid 200 for bags I expect them to arrive on time. I’m asking for a refund of the baggage fees."
Cons: "Crowded seating, 20-year old video system, headphones that did not match the two-jack system, lackluster service in flight. Generally my experience with KLM has been good, but this was well below average."
Pros: "Flight crew; legroom even in cheap seats."
Cons: "Exceptionally unhelpful customer service when asking about extra kilos/bags. Just quoted the online info back at us. We simply wanted to know how much would be charged if the bag was 1-2kgs overweight. We could not get a straight answer, just quoted the unclear company policy. Extremely frustrating and annoying. KLM offer a superior flight experience - it is a shame their terrestrial customer servic does not match it!"
Cons: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."
Pros: "Only thing we liked was the fact that we were able to get onto our flight at all..."
Cons: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."
Pros: "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
Cons: "The amount of extras you have to click no to while checking in online."
Cons: "I don’t like the limited choice of drinks on these short KLM flights."
Pros: "Got to Amsterdam on time and everything was great including the staff"
Pros: "Flight was on time and quick and comfortable"
Pros: "The included snacks and the seats."
Cons: "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."
Cons: "They didn’t let us board the plane. Allegedly the plane was changed and make us travel by train!! They offered us a compensation but we haven’t heard from them yet. Not good experience at all."
Cons: "Flight delayed by one hour which meant I missed by train at Southampton by 10 minutes and subsequent bus connect home. Next bus would have been 2 hours later so 45 minute walk home from train station. Didn't bother with food offering, put off by that supplied from Hannover to Schiphol."
Pros: "That we didn't crash"
Cons: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."
Pros: "staff hospitality, cleanness of the cabin and toilet and punctuality of the flight"
Cons: "lack of meal options"
Pros: "Food and staff were great"
Cons: "Entertainment system old and not as many options as other KLM flight. No power on aircraft for charging"
Pros: "Very friendly and the food and drinks never stopped and no additional charges, a very nice experience over the bargain airlines, free in-flight movies, and entertainment, no cost."
Cons: "No complaints."
Pros: "For an 8 hr flight...multiple snacks, 2 meals and continuous beverage service. Blanket, pillow amd movies."
Cons: "Watched flight attendant drop tongs on floor, pick them up and put them back in the bowl of buns and continue to use them to serve bums"
Pros: "Good flight, we got a nice snack despite it being a short flight, the staff was great."
Pros: "Nice, turbulent-free flight. Food was good, service with a smile. Leg space was OK because Boeing 777s are usually better at this."
Cons: "Flight left over an hour late because of a sensor glitch. It is concerning when a technical glitch happens. But, the flight was smooth."
Cons: "Flight delayed ... Myself and three other colleagues didn't have our luggage show up from KLM flight from Amsterdam to Brussels...even though all of our luggage was labeled "priority". Once in customer service line, we looked and saw that many of the other passengers on our flight also never received their luggage. We estimated that 20-25% of the people on that flight did not receive their luggage as they were in line with us for the same problem. Hard to understand how so many pieces of luggage could have been overlooked and not loaded on our flight. Obviously there is a huge gap in their quality system to ensure mistakes like this are prevented."
Cons: "I missed my flight because of MU"
Pros: "Plane service"
Cons: "1h30min delay at airport"
Cons: "Because of slow boarding process flight was delayed by 15 minutes. I had short connection in Amsterdam."
Pros: "Overall, good flight"
Pros: "early arrival,comfort"
Cons: "late boarding while standing around waiting for pilot to ararive"
Pros: "attentive on the plane"
Cons: "the checking in took very long not enough staff for the amount of people."
Pros: "yes, seat is always ok , I'm not overweight"
Cons: "basically, nothing, just keep smiling"
Pros: "The crew was very responsive. The seat requires real improvement. Austrian can provide bette seat than the allowed minimum."
Cons: "Food and seat comfort."
Pros: "Friendly crew"
Cons: "We were delayed about 40 minutes due to air traffic. It appears they knew that, and we could have waited in the air conditioned terminal, rather than on the plane. And, I could have informed my Niece I would be arriving late, but I had no Wifi."
Pros: "Good amount of leg space"
Pros: "It was all fine, a bit cramped, but otherwise fine"
Cons: "I had only 40 minutes to board my connecting flight to Vienna, had to run through two sets of security gates and one immigration and a long walk - at 64, I almost didnt make it, and was the last one to board huffing and puffing!"
Cons: "Staff is not friendly, does not offer assistance or ask if you need anything."
Pros: "Crew was friendly and the flight was nice and smooth."
Cons: "No expectations as the flight was less than an hour."
Cons: "Connecting flight tolerance and easy upgrade from one class to another."
Pros: "The crew was amazing, the seat was comfortable"
Pros: "Very nice staff on board and timely departure"
Cons: "Cold during the flight"
Pros: "I liked that the airplane was newer and comfortable. The crew and food was ok."
Cons: "There was no entertainment unless you paid for it. We already pay enough for our tickets to fly and entertainment should be included and not another added expense, especially for families that already pay so much for their flights!"
Pros: "It was a high quality service hands down."
Cons: "The available entertainment choices were a little limited."
Pros: "Liked all except the food"
Cons: "Did not like the food. I specifically selected vegeterian meal however was served vegan meal which I did not enjoy"
Pros: "Everything Fromt the crew and service. To checking in and deplaning was awesome"
Pros: "Got stuck in Vienna with very poor service"
Pros: "it was mess, so I cant say positive thing"
Cons: "Well, it was all messed up by kayak and priceline. I clearly stated in your search engine I want flight with checked baggage, for which you gave me results. What a unpleasant surprise at check-in to find out it was super expensive airticket with only 8 kg of carry on! You are confusing people on purpose, I cant believe your service! And I was loyal customer for years and years. Well, time for change."
Pros: "Crew was very friendly, food was decent and the boarding was a breeze."
Pros: "Enough legroom for economy"
Cons: "Basic food - poor in fight entertainment"
Cons: "The worst airline, customer service ever"
Pros: "More legroom than some orher carriers even in regular economy seat, better quality of food, and faster service"
Cons: "Hot tee was only offered after hot meal service not before."
Pros: "Absolutely nothin Airlines was courteous enough to provide hotel which was just abt ok"
Cons: "Reschedulle of my journey to next day, everything tat followed"
Cons: "My flight was Dec 11 at 8:00 from Budapest to Vienna. And from Viena I have to fly to Minsk. So on Dec 10 at 10:00 pm they send an e-mail to let me know that the flight from Budapest to Viena is canceled. I am glad that I decided to check my e-mail before I go to bad. So I try to call Austrian, but they work just from 8:00 am - 8:00 pm. I start to search all the info the site of Austrian, and find one phone number that seats be working 24 hours. So finally I got a person on the phone who was able to help me. ..."
Cons: "Our flights there were postponed causing us to miss out connecting flights, we rescheduled with a different airline. The same thing happened coming home. Austrian was a complete disappointment going there and back."
Cons: "Our flight was cancelled at the time we were suppose to board. We had to find another flight via Istanbul and got to our destination 6 hours late. Won't use Kayak again."
Pros: "Very organized airline. Friendly staff."
Pros: "Excellent service."
Cons: "Somewhat expensive for Vienna - Brussels one way route."
Pros: "I loved the music while boarding the plane. All staff members were very nice."
Pros: "The plane was comfortable and clean. Internet was offered"
Cons: "The Internet didn't work. Although boarding was good the person making the announcements needs to know she should speak up."
Pros: "People at the desk didn't know or don't wanna say much why we have no plane"
Cons: "I arrived at Vienna on time but to Skopje we had no plans and we hade to wait till 13:40 to board"
Pros: "Flight was on time ,"
Cons: "The flight was delayed and I lost my luggage."
Cons: "The flight from Budapest to Vienna was delayed so we missed our connection to Tel Aviv. The behavior of the ground staff who were supposed to assist us was outrageous. They behaved like a low cost company with one answer to any request, and this is the word "NO". It does not seem logical that we ever go with Austrian again. We do deserve a compensation for the delay and the behavior."
Pros: "Ok flight' late leaving from Vienna because pulling luggage when passengers missing,."
Cons: "Flight from Budapest to Vienna was too hot and the AC was not working properly."
Pros: "Compared to most American crews the Aus crew was helpful and outstanding."
Cons: "The chicken dinner was not that great and the breakfast was only a muffin, I expected more. On Turkish airlines flight from Ord to Istanbul we got a full breakfast tray."
Pros: "The check- in experience was simple and the seat entertainment system was excellent!"
Cons: "Unfortunately, like any economy class seating, wider seats and more recline ability would be nice."
Cons: "Sarted 90 minutes late because there was no crew available for this flight. In the cabin we later learned that they had to keep their legal rest times. The issue I have, why was there no information as soon as this issue became clear ... lets say the evening before the flight?Why make everyone arrive at 5am at an airport if you know 12 hours earlier there will be a 90 minute delay?"
Pros: "The plane was comfortable and the crew was very nice."
Cons: "The boarding in Budapest was not efficient. The gate was not announced until it was almost time to board. Hurry-up for me who arrived at the airport in plenty of time to avoid rushing. But I indeed had to rush because of the late gate posting."
Cons: "Less than 24 hours notice."
Pros: "Standard 50 min flight."
Cons: "Tap water wld have been Preferable to mineral water"
Pros: "Typically, flying coach is a pretty unpleasant experience. You feel like the airline has shrunk the seats to as small as possible, food is scarce and bad, entertainment choices are limited, and you have to pay for headphones. My recent experience with Austrian Air was just the opposite. Seats were comfortable, leg room was good, entertainment options were plentiful and free, the food was actually surprisingly good for airplane food, and the flight attendants were extremely nice and responsive. As an added bonus - red and white wine were free on the flight and both were actually quite delicious! Finally, our flight was smooth and on time. I wil go out of my way to book my next international flight on Austrian Air - it was a clearly superior experience than flying coach on nearly any other airline."
Pros: "Seems odd to have to pay for a water and coffee on a flight."
Pros: "The air hostesses seem to be too tired. Seems like they really did not care much. There was someone who was using the skype in ipad long after we were requested to turn off all electronic devices. She was talking really loudly. They went back and forth without saying anything. I finally had to remind the lady. It is odd for passengers to ask someone to comply with rules. I think it was United flight."
Pros: "Everything went well"
Cons: "My flight had been rescheduled without my knowledge. Therefore, I had to rush to the gate to make the flight."
Left our luggage in Frankfurt on purpose. Did not send email as they claimed. Misleading notice of free luggage checkin.
Pros: "Nothing. The flight was delayed and I missed my connection"
Cons: "My flight leaving on time"
Pros: "Amazing crew and service! They are the best!!"
Cons: "Amazing crew and service! They are the best!!"
Pros: "Very smooth flight. Everything was perfect."
Pros: "Easy boarding and nice crew."
Cons: "Flight was delayed by more than an hour."
Cons: "Seat I had was terrible .. not comfortable"
Cons: "Lufthansa in Frankfurt is a nightmare. Gates are very far apart and Lufthansa scheduled layovers are very short. We were running close to 2 km from one end of the airport to other with little kids barely making our flights. Boarding was on tarmac even for 747, once in rain once in 40C degrees."
Cons: "Departure arrangement at Budapest airport was total confusion; the plane and departure was approx. 2 hours late. The result: we missed our connecting flight from Munich to Washington DC, thus loosing a whole day to return home. Huge disappointment !!!"
Pros: "Good service."
Cons: "Check-in procedure. Plane was delayed a bit."
Pros: "Nothing to say anything flight is cancelled two time. Fed up of Lufthansa service."
Cons: "Change flight rules and regulations. Shouldn't cancel any flight even one passenger booked air ticket. Lufthansa is very worst service."
Pros: "Met expectations"
Cons: "Nothing to note"
Cons: "I arranged assistance but nobody showed up."
Cons: "Requested assistance in Budapest for my 84 yr old mother that walks with a cane for the Frankfurt airport and Baltimore. No one showed up. Lots of walking at Frankfurt and having to board out on runway up all the steps was not easy."
Pros: "I always had a great experience with Lufthansa."
Cons: "You lost my luggage !!"
Pros: "Schedule was followed."
Cons: "At Budapest Airport only one check-in desk, #1 was shown on the big board for this flight and the airline Lufthansa was only shown above the check-in desk #1, which was dedicated for First/Business and M&M Gold status travellers only. Many economy class passengers queued there and at the end they were all redirected to check-in desk #3, as that was designated for Economy class passengers (however not any Lufthansa sign was shown above. When I mentioned to the ground crew (Celebi) that they should improve signs and not mishandle travellers, the person in charge (Nikolett Magyar) said to me arrogantly that they are right, and nothing they would do to improve the signs and passengers' information. This is far what I expect from LH representative, even if subcontracted and not an employee. That behaviour made my journey sour as travelling - especially with not a budget airline - is not just getting from A to B, but an experience which is worth to remember for good reasons, but not certainly for bad ones."
Pros: "The flight had plenty of leg room and a snack with drink was served free which was a nice touch."
Cons: "Very cramped seating on first part of journey from Budapest to Munich"
Pros: "Plane was clean"
Cons: "no entertainment, cramped seats"
Pros: "Crew was super nice, service great and plane comfort appropriate for the duration of the flight."
Cons: "Overhead compartments very narrow and could not fit small carryons."
Pros: "Staff were so friendly! The plane was clean and comfortable."
Cons: "Gate change made with no PA announcement; we’ll, if you must, ok. But beginning boarding without telling anyone at all, making no announcements, not even in Hungarian, seems weird."
Cons: "Everything was OK"
Pros: "The crew was excellent, friendly, and attentive, especially paying attention to my kids. The pilot and his crew did a great job during the flight as well. Thank them all for a pleasant and safe flight!"
Cons: "The only concern I have is regarding the diet. During the shorter flight, from Budapest to Frankfurt, the stewardess informed me that she couldn't get me gluten-free meal/snack. I understand that catering to special diet needs is not easy but following a gluten-free diet is not my choice, it is something I need to deal and live with on a daily basis. I felt disappointed since I had a long trip ahead of me, and I know that I, just like all the other passengers, had paid for the flight that should include the meal as well. Thank you for reading my concern and trying to see it from me, the passenger's point of view."
Pros: "It was trouble free - check in was quick and efficient in Budapest, boarding was no trouble, and transfer in Frankfurt problem-free. Cabin crew were good, flight was nice."
Pros: "Flight from Budapest to Munich was slightly delayed and I had a tight connection time to begin with. The effort the Lufthansa staff made to get me to me connection was heroic."
Cons: "My first flight was delayed by well-over an hour, having me arrive an hour late for my connecting flight home. There were no efforts to assist me in locating my connecting flight, to set up any accommodations while at the connecting flight's airport for the additional 4 hours of waiting time, no apologies for making me late for wedding rehearsals (I'm the officiant!). I had to actively seek out the ticket counter for another airline, through which my connecting flight was re-routed."
Pros: "We checked in online into row 12 without any error messages about the fact that kids cannot sit there. When we arrived at the airport we were given different e.seats and we could not sit together with our kids."
Cons: "No food, mixed up seating, no entertainment"
Pros: "Comfortable and big leg room"
Cons: "No in-flight entertainment"
Pros: "Service was excellent. ."
Pros: "Nice airport"
Cons: "Too cramped. Pay for all food and drinks. Cheesy! Sad!!"
Pros: "Pretty much a standard commuter flight."
Pros: "Friendliness of crew, punctuality of flight; complimentary plum cake; good selection of drinks. We were able to check in and choose seats online."
Pros: "Nothing. Never was able to get on the flight"
Cons: "First leg of our flight was delayed, second flight departed before we landed."
Pros: "On time"
Cons: "Marginal legroom"
Pros: "Drinks and food quality acceptable Well on time Very friendly crew"
Cons: "Seats comfort could have been better"
Pros: "Made our connection, plenty of room on plane."
Cons: "Plane was late out of Budapest. Lounge at Budapest opened very late. No entertainment options."
Pros: "My flight was cancelled, and I could not get rebooked for 2 extra days. I have not returned home yet. No experience on this flight"
Pros: "Superb service thru Lufthansa"
Cons: "Long wait, but it was cheap so it ofset it"
Pros: "Lufthansa service"
Cons: "No entertainment"
Cons: "Seats are uncomfortable."
Pros: "Lufthansa has us on a short connection in Munich. But instead of bumping us like Air Canada, which does not care about customers, Lufthansa got a little van for our family of 5, took us through expedited passport control and helped us reach our flight. They have done a superb job and it is great to see an airline that has a very capable ground crew as well as air crew. Lufthansa made us feel like they cared about us and trust me traveling with three kids under 6 we very much appreciated it and they will have our return business!!"
Cons: "Crew Service, food,"
Pros: "Lufthansa is one of few airlines in Europe with pure class and excellent service. Even in economy!"
Cons: "Agents in Budapest were not pleasant at all."
Pros: "A little unhappy looking stewardesses but politely professional."
Cons: "The seats are more and more uncomfortable."
Cons: "I paid for a certain seat before the flight, and at the check-in my seat was changed to a back row. Because of that by the time I was offered the food, there was no choice, only one food (beef) was available. I was unhappy with that!!!!! The crew tried to solve all the issues on the plane. They were excellent!!!"
Pros: "Nothing!!! Horrible airline!! Will NEVER fly with them!!"
Cons: "Nothing!!! Horrible airline!! Will NEVER fly with them!!"
Pros: "Good on time flight"
Cons: "Not much, small plane for a short trip, everything was fine"
Cons: "On top of what I rated, the flight was delayed by 1 hour in Chicago, enough to miss the flight to Sofia and have to spend the night in Warsaw. It’s been one terrible experience. A lot of things can be better. The ratings are pretty descriptive."
Pros: "The variety of entertainment was enjoyable throughout the cruise. Food was nice"
Cons: "The Boarding process was disappointing The crew overall was ok just on two occasions the same flight attendant missed me while distributing snacks and drinks. More"
Cons: "Enterteiment, movies"
Pros: "One stop flight, faster than a boat."
Cons: "Lost luggage, delayed our plans for 3 days(all luggage was lost!!!)"
Cons: "Give more informations if there is any problem or schedul"
Pros: "Nice crew, great flight entertainment."
Cons: "Flight was delayed 1.5 hours. My seat was changed from the front of the plane to the back."
Pros: "Check in starts 36 hours prior to take off, which is 50% more than what others allow. It was very convenient."
Cons: "Food could be better, but it wasn't bad in any way."
Cons: "Boarding could've been faster."
Cons: "Food is not the best I had on an airplane but crew is super nice and accommodating ,airplane is clean,overall a great experience"
Pros: "Service.On time.Comfortable seats.Friwndliness of flight attendants."
Cons: "On board WiFi ."
Pros: "Crew was excellent. Seat was very tight (middle section, middle seat)"
Cons: "need to move away from stereo type attire and serve the customer"
Pros: "Plane was half empty so I had plenty of space"
Cons: "My entertainment screeen froze in first 40 min of flight, the food portions were tiny"
Pros: "The only good thing was that it got me from Point A to Point B and my bag wasn't lost or damaged."
Cons: "The seats are so incredibly small for a long haul flight. Two people must compete for shoulder space, as there simply isn't enough room for both to sit back completely. Constant elbow issues and a feeling of being locked into a small space. I've never been so happy to exit from a flight. Note that on the JFK-BUD-JFK route, LOT subcontracts to a low-cost Portuguese airline, so this plane isn't configured for a trans-Atlantic flight, at least not for a minimal level of comfort. Never again. Pay more for a decent seat on another carrier! And take a large bottle of water, as they're not at all generous with the water, soda, and juice. My seatmate and I were parched and couldn't wait to clear customs so as to buy a bottle of water."
Pros: "Crew was really helpful and friendly. They took care of us completely. Boarding, take off, landing, everything on time."
Cons: "Airplane didn't provide flight specifics. (Speed, altitude, outside temperature). Just basic info. Seats in this particular plane are really narrow. Everytime someone passing hit my shoulder. This didn't happen in other planes."
Pros: "Very comfortable seats, very friendly and polite crew"
Pros: "The food was good."
Cons: "The flight was delayed in both ways. Very crowded, not comfortable to sit. Just 11 movie selection with a terrible sound."
Pros: "On vote pour le thème magnifique merci beaucoup"
Pros: "The end"
Cons: "I paid for an exit row and got a regular seat without refund. I will have to fight for that apparently. The plane was very old, dirty, in bad repair. The seat did not decline, the screen of the monitor was cracked, the bathrooms were disaster zones, there was literary nothing on the entertainment program. The passengers were nice though!"
Pros: "Boarding was quick and well organized despite the full flight. In fact check-in and security were pleasantly quick in Budapest. The flight time was almost an hour shorter than scheduled which was a pleasant surprise - it was great to have at least four of the cabin crew who spoke Hungarian. As the people in front of us didn't recline their seats, we had decent legroom. Food was good, cabin crew were attentive."
Cons: "Nothing - though arrival in Chicago was not pleasant - huge lines at immigration and customs - took an hour and half from getting off the plane to getting out of the customs hall."
Pros: "Flight crew was good and on-time."
Cons: "Check-in at Budapest was horrible! Two girls working there were unprofessional, unhelpful, stood there talking and joking while my family waited. I had to sit separate from my wife and small children with special needs!!!! Fire these people!!!"
Pros: "Courteous, knowledgeable and professional crew. Fast boarding. Direct flight."
Cons: "No wifi. Little room if person sitting in front leans back."
Pros: "Great food and nice airplane"
Cons: "The crew could not control a rowdy crowd on the plane, we had over eight hours of chaos"
Pros: "The multilingual, very professional crew is one of the best we've traveled with. All of them are willing to help, accommodate, which was extremely important for us due to my husband's medical issues. Much obliged."
Cons: "Flight was delayed by over 8 Hours. Terrible experience."
Pros: "There is nothing what I can say I liked They were late at the first flight and I was almost to loose the next connection. The crew in the airport in Warsaw were very slow and unprofessional When I got back to chicago they had a delay 30 min as well. I had a very bad experience overall with Lot company I will never fly again with them"
Cons: "I hope I get back my luggage back in where I have so many things"
Pros: "The entire cabin crew was excellent. Service fabulous. Requested vegetarian meal. It was supurb. Very unusual for flight from. Eastern European countries They exceeded my expectations . Thank you"
Cons: "Boarding from. EWR WAS lousy. Flight going to Warsaw was delayed to start with . They did not announced . Only shown on screen. They have to definitely announce to the passengers THEY WILL BOARD AS PER GROUP NO. . NEED NOT MAKE A BIG LINE JUST RELAX ON THE CHAIR . PEOPLE ARE TIRED OF STANDING in the line for a long time May be they need to have more group Nos to easy facilitate boarding . This is only a suggestion. If they want to improve customer experience and travel again with them"
Pros: "LOT short flights are well run, organized, cabin crew are approachable and friendly. Announcements from the flight crew are informative and reassuring. Check in and boarding in Budapest was smooth and easy."
Cons: "It was all good."
Pros: "The flight was good. Budapest is an easy enough airport to deal with though why LOT only has one desk available at check in for economy passengers is questionable. The second desk for important passengers did become available when there was no one in line there, but still. Flight crew, staff were all helpful and approachable. Captain gave passengers relevant information and cabin crew did the same. The Flight was problem free no turbulence no delays just well run and well organized."
Cons: "All good."
Pros: "The flight was on time and the crew was great"
Cons: "All of my bags got left behind. We landed over 18h ago and there is still no information about them"
Pros: "Overall the flight was pleasant - the Bombardier is a great plane - there was enough leg room and space. I had a lovely view of the Tatra mountains. Captain made a couple of announcements and kept us informed of flight time, progress and so on. No complaints at all."
Pros: "Flying with pet and airline could not have been more helpful. The food (dinner) was much better than expected. Wish I had asked for more. The pork, the vegetables salad and dessert had flavor. Flight attendant helped me with back off the plane even."
Pros: "Crew was great, quick flight!"
Cons: "Plane was super small, no air circulation (very hot!), no food or entertainment (but it was a short flight)."
Pros: "They was in time what I was like"
Cons: "The other passengers didn’t stay at the seat they change the seats, and the seats was dirty"
Pros: "Crew was friendly"
Cons: "the cabin was so hot!"
Pros: "Nothing. 0/10 do not recommend."
Cons: "The complete and total lack of a flight."
Pros: "Spacious leg room"
Cons: "No head support & no back tilting of seats"
Pros: "Older aircraft had not as narrow seating and was more comfortable."
Cons: "Boarding que at Warsaw is a mess."
Cons: "We were bused to the small older plane and it was raining steadily."
Cons: "Professional crew"
Pros: "Calm flight, good service, not many people"
Cons: "It was a bit dark and the seats were uncomfortable, the Windows were dirty."
Cons: "My first flight from budapest to warsaw was delayed 4 hours and no gate was scheduled. No one was at any desk to help answer questions about connecting flights. When we finally got on the plane and landed, I had to sprint through the warsaw airport in order to make my next flight. ."