Pros: "Information sharing by pilots and crew. Economy class leg room is good."
Cons: "All good up to the level"
Pros: "Klm's consistantly high standards in everything they do."
Pros: "Just as I expected. And I made my last connection easily."
Pros: "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
Cons: "A queuing system would be better-it was a bit disorganised at Amsterdam!"
Pros: "Crew was helpful and food was very good"
Cons: "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"
Pros: "The friendliness of the crew"
Pros: "Pleasant flight"
Cons: "We were delayed & missed our connection"
Pros: "The crew"
Cons: "Seat comfort"
Pros: "The crew are amazing! Attentive and friendly."
Cons: "The seats could have been bigger."
Pros: "The crew was great but the seat wasn't as comfortable and didn't have much leg room."
Cons: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."
Pros: "Crew were great, food, entertainment, seat and everything else was great as well."
Pros: "Lovely crew, very helpful"
Cons: "No reading light in my seat..."
Cons: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."
Pros: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Cons: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
Cons: "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."
Pros: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Cons: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."
Pros: "Boarding agent extra effort to improve my seating!"
Cons: "Food amount less than expected."
Pros: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Pros: "Overall booking and airport was ok. Food was also actually quite good."
Cons: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."
Pros: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Cons: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."
Pros: "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
Cons: "That it didn’t happen."
Cons: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."
Pros: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Cons: "Cramped seating."
Pros: "Everything is top notch for an airline company."
Cons: "Nothing.... I enjoyed every moment of the flight."
Pros: "Friendly in-flight personell"
Cons: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Cons: "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."
Cons: "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."
Pros: "Friendly staff, good service and on time departure/arrival."
Pros: "Booked extra room seat which gave me good room for seating"
Pros: "The aircraft was clean"
Cons: "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"
Pros: "The staff was extremely pleasant. Food was good!"
Cons: "Have no complaints"
Pros: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
Cons: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."
Pros: "Very friendly and helpful personnel."
Pros: "The food was excelent"
Cons: "I have to pay to pay a little more confort"
Pros: "Everything. A truly faultless experience!"
Pros: "quick and relaxed"
Pros: "Good multi media access and content"
Cons: "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."
Cons: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy!"
Pros: "Flight was efficient enough and staff were friendly."
Cons: "It was delayed quite a bit and more on-time updates would have been appeciated."
Pros: "Overall, my trip to Cardiff via Amsterdam was smooth and delightful. I've flown a few short trips this summer and I was pleasantly surprised to find KLM still offered complimentary snacks. What a refreshing change!"
Cons: "There was no entertainment which is why I assigned that category only one star. The boarding process in Amsterdam could have been a bit smoother. Announcements were no clear."
Pros: "Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly)."
Cons: "KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom."
Pros: "Speed, crew, and reliablity."
Cons: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Pros: "Crew was excellent"
Cons: "Economy was very tight! Seats were uncomfortable"
Pros: "Nothing actually"
Pros: "Crew good, food okish."
Cons: "Entertainment system below average. Disembarkment was poorly handled and resulted in big delays."
Pros: "We were early"
Cons: "The food"
Pros: "Very comfortable seats, lots of options for movies and tv to watch on their screens, lots of leg room."
Cons: "Seat didn’t recline..."
Cons: "Overbooked flights led to a missed connection resulting in a 12 hour layover"
Pros: "Good seats at back of plane"
Pros: "What can I say about this awesome flight with great crew and a free upgrade? Fan-dabby-dozy-tastic!"
Cons: "Incoming flight delayed so late departure"
Cons: "At Heathrow, the boarding agents kept calling few passengers without letting the rest of the passengers know what was going on. Also the boarding was delayed without giving specific reason almost 50 min later. Finallly they said the boarding was delayed to catering and cleanning, which I could not believe since the plane has been on a tarmac close to an hour. Passengers were lining up to board, but one of the gate agent kept asking to sit down without giving any reason. Probable one of the worst boarding experience I have ever had in international flights."
Cons: "Flight was delayed"
Pros: "Staff was very nice"
Cons: "Even soft drinks are charged at a fee, and this is not a budget line! And they lost one of our bags in Split."
Cons: "This flight boarded late without any notice to passengers which caused us to be late into our connecting flight."
Pros: "Because the flight was an hour late we missed our connection from London to Chicago. Was a day late getting home!"
Pros: "On time, attentive staff"
Pros: "Good flight. Friendly crew members. We checked our carry on because the flight was full and the attendants said that they wouldn’t have room for all the bags. Checking the bags was very easy and we got to board the plane first."
Pros: "Friendly, attentive and knowledgeable staff. Good light supper."
Pros: "Easy flight schedules"
Cons: "Legroom in first class is a joke."
Pros: "No fuss, the cost benifit is perfect for short distances flights"
Cons: "One of the planes was a A321, room for legs was short"
Pros: "Gate agents good. Same with cabin crew"
Cons: "No AC charging. Legroom in business was tight"
Cons: "Was so late that I was rebooked from JFK to LGA. By the time I got to LGA they wouldn’t allow me on that flight because I was too late to check a bag. Then another 4 hr delay to the next flight."
Pros: "I appreciated the brand new seats on the aircraft which were quite comfortable, and the friendly crew who actually were nice enough to have a conversation with. Enjoyed the Marks and Spencer’s food too."
Cons: "The boarding at Dublin airport was not great, masses of crowds from every displaced flight due to snow (not all British Airways, many other airlines adding to the crowd). Was not awful but not fun."
Pros: "They may not always tell you everything, but they seem to think of their passengers first. I was worried about getting my bag out of the overhead bins which ended up three rows ahead of me. I thought I was going to have to exit the plane from the rear since that was how I entered and wondered how I would get my bag. Turns out this was not the case as everyone would exit from the front."
Cons: "Being seated at the rear of the plane. This was not the flight seat I chose and paid for at booking originally. Do not know what happened with that. I needed to make an international connection within an hour and half for boarding and was nearly the last off the plane. Made it just fine, but felt lucky airport seemed not so busy. I am not sure about pre-booking seats being worth it as my way home I did not seem to get any of them."
Cons: "Old plane both ways, small seat no electric outlets just all round old"
Cons: "I called them for luggage I have I can take 20 3KG in the end in the airport I haw to pay for my language"
Pros: "We arrive twenty minutes early."
Cons: "We lost a half hour because of defective equipment and had to exist the back of the plane on to the runway."
Pros: "Crew was pleasant"
Cons: "Many lengthy transfers at Heathrow. Exhausting."
Cons: "The customer service I a disaster. They ripped off my suitcase and I never got a refund despite all my emails nd infos I gave them after the claim done at the airport."
Cons: "My luggage then didn't make it to Ibiza in time because it got stuck in London due to my short layover. If BA can't figure out how to get the luggage transferred within that short of a period, they should not offer flights that close to each other. Secondly, I left a really nice down pillow and bag on my flight from London to Ibiza and I checked the lost in found at the Ibiza airport"
Cons: "I didnt like that there was no food or water to be purchased after security."
Pros: "Staff and food."
Cons: "The cramped club seats....can't extend fully if you are over 6ft."
Cons: "Long flight, no laptop, no entertainment on the flight, buying your own food and drink, what can be worst that this?"
Pros: "The connecting flight got canceled and 24 hours latter we are still in the airport trying to get to our final destination."
Cons: "We rebooked our flight to another flight firvthe following day and that one got canceled too. They have not returned our luggage yet. They said within a week we'll get our luggage. The worst company on the planet. Do not fly them. Our vacation has turned into a nightmare. We had to repurchase tickets with a different company so we can get to our final destination. We don't know if we'll get reimbursed for any portion of this."
Pros: "Check in, flight was on time"
Cons: "The time it takes for getting from 5 to 3. Almost missed my plane on the trip in."
Pros: "The crew was really nice and the food too"
Cons: "The only thing not that good is that The comfort of The seats and The legroom was not The bestia, at leas not for a long flight like this pone."
Pros: "Impressive airplane at first sight when boarding."
Cons: "Blankets were a little bit dirty. Screen was very small compared to other air crafts. Food was... British. So it was OK. Crew could have been better."
Pros: "Getting off the plane"
Cons: "Late departure and inefficient gate service. Seats very uncomfortable. Food was inedible. Otherwise, had a great time."
Pros: "Several little things meant a lot: 1. The bathrooms stayed fairly clean on a 9+ hour flight. 2. LOTS of entertainment options. 3. Flight attendants seemed genuinely kind and helpful in addition to being professional. 4. Meals were not completely horrible."
Cons: "1. Real cream for the coffee, please."
Cons: "Old airplane, on one chair the seatbelt didn't work, on the next chair it didn't have the cushion."
Pros: "Decent people running the flight. More or less on time."
Cons: "Cramped seating. No room at all for a laptop...which is very inconvenient"
Pros: "The crew was friendly and helpful"
Cons: "The meals are very high in carbohydrates, much of which I and others cannot eat. Please provide healthier choices for all passengers such as fresh fruit, vegetables, cheese and nuts."
Pros: "The flight was on time."
Pros: "Getting home."
Cons: "The tannoy was difficult to hear at the airport, guess that is not the fault of the airline but it made boarding difficult. Stewardess whizzed past when offering duty free shopping on board."
Cons: "We sat on the runway for 3 hours while they fixed a mechanical problem. This is understandable. However, what was not ok was that the last hour to hour and a half, we were delayed because 2 people decided to leave the airplane and staff were looking for their bags. I find it outrageous that BA inconvenienced 400+ passengers for the sake of 2! This should not happen no matter how much they paid for their seats."
Pros: "Im 55 and slightly over weight getting a middle seat when the arm rests don't raise and seats so close together was a major issue getting in and out on such a long flight and I watched other women experiencing the same issue."
Cons: "Armrests to raise up 2 to 3 inches more between seat front to back. Especially if the persons in front of you have reclined there seats"
Pros: "my vegetarian meals were excellent, very pleasant crew"
Cons: "not a great selection of movies, was hot a lot of the flight"
Pros: "On-time departure, comfortable cabin, good communication and attentive crew, that's all I want and I got it on this flight!"
Pros: "Great crew"
Cons: "Seats could have been more comfortable"
Pros: "The flight was on time and direct."
Cons: "Ryan Air is like a city bus for air travel. There are no luxuries. You get what you pay for."
Cons: "They should have entertainment online at least by the app"
Pros: "Flight was cheap and quick, absolutely nothing else to it. You fly Ryanair, you just go from A to B."
Cons: "Floor was an absolute mess! Fortunately it was just broken biscuits and not sick, but the mess wasn't appreciated."
Pros: "Thete is nothing really good in low cost flight, so if you are not expecting you will not be disappointed. Recommend purchase the priority package in advance and allowed to bring two items on board."
Pros: "Ease of boarding with priority."
Cons: "Long wait to board, stairs up and down for tarmac stairs to plane and off of plane."
Pros: "Crew were fab."
Cons: "Delayed flight. Stress of flying nowadays queueing luggage issues."
Cons: "We attempted to cancel our reservations more than a week before our trip because my husband was hospitalized. Not with the flu or a broken arm, but a major and serious life threatening illness we are still dealing with. We provided numerous documents as proof of the absolute dire situation and they denied the request over and over again. I get that the tickets were "non-refundable" but at least offer vouchers, credit, or be totally a stand-up company and refund the tickets. It wasn't buyers remorse, trust me, we would have preferred to be in Portugal, rather than sitting in a hospital hoping and praying for his recovery."
Cons: "Huge delay as usual"
Cons: "Missed this flight because a connecting flight was delayed. Tried to rebook 12+ hours in advance but the site/customer service chat and phone all failed."
Pros: "Easy and quick and cheap"
Cons: "The seats are too steep inclined"
Cons: "I didn’t know that I had to pay and extra £15 just to get a seat! I thought I already paid enough for my ticket ."
Cons: "A small delay but not the airline’s fault"
Pros: "Very efficient."
Cons: "Long line; small seats."
Pros: "does not respond to normal standards - to little space seats can not move to the back"
Cons: "The heat in the cabin was way too high"
Pros: "I liked that I got a seat on the plane and it didn't fall out of the sky"
Cons: "Stansted Airport was just a complete shambles. Ryanair used a gate thhar had almost no seating and the flight left 30 minutes late."
Pros: "The airplane itself was good."
Cons: "The attitude in the airport from the boarding to the airplane. They treated us like Catteles ."
Pros: "What’s there to like?"
Cons: "One of our ticket holders had to have back surgery due to herniated disks and was/is unable to travel. Ryan Air allows for refund requests but does not give refunds! We are unable to get any of the money back and not able to use the tickets. United Airlines on the other hand gave you s a full refund."
Pros: "Smooth flight"
Cons: "Couldn't adjust the seat and no backpockets."
Pros: "The price."
Cons: "Thę policy to make sure you do not sit with your family and have to buy seats to make sure you are all sitting together. The salaries of the staff are the worst in the industry."
Cons: "Being delayed an lied too"
Pros: "Nice staff, flight was fine"
Cons: "Extras are ridiculous and couldn’t pay through the website so stressed about getting on the flight. Exorbitant cost of carrying a bottle of wine"
Pros: "it was cheap stuff was good"
Cons: "i booked my ticket from 5 december 2017 to 10 january 2018 by mistake. it was suppose to be from 5 dec 17 to 10 dec 17. i called the customer service to change it . she said that there will be a fee applied and i was okay with it . but she give me the return ticket on 7th dec 2017 instead of 10.. i called them back to rectify the error.. they couldnt help me and i didnt accept the proposal in my email. i went to tenerif and had to booked another seperate ticket on 10 dec from there to get back. !!"
Pros: "Late incoming aircraft. Delayed boarding as we were told that there was a wait for an assistant to facilitate the boarding of a passenger using a wheelchair."
Pros: "Polite cabin staff."
Cons: "Delays, no information given until After entering the gate area, and even then not until after we should have been boarded. Not enough information and not clear when eventually given. Tray table and back of the seat in front were both dirty, dried on spillage from a previous flight."
Pros: "Cheap and convenient"
Pros: "Crew were friendly and polite"
Cons: "The boarding procedure at Stanstead is terrible - lots of standing around, partly due to a delayed inbound plane, however we were all still assembled on time and this was not communicated until we were all standing in line. Seat rows are too close together - my knees were pressed against the seat in front the whole flight."
Cons: "A little late setting off"
Pros: "Very good value for money. Courteous service by cabin crew."
Pros: "The flight was quick. It was economical"
Cons: "We were delayed 90 min. before takeoff. You have to take a shuttle bus to the plane,and walk up the stairs to get on the plane. So the shuttle goes back and forth three times until everyone is on board."
Pros: "Priority Boarding"
Cons: "Riding the bus to/from aircraft parked on the tarmac."
Cons: "The on-line check-in site for Ryanair is terrible. Not at all user friendly. Of course this may be deliberate because if you have to check-in at the airport, they extract a big fee from you."
Pros: "Checked bag for free at gate. Got a window seat"
Cons: "departed 15 mins late."
Pros: "Priority boarding was beneficial . Flight landed ahead of schedule ."
Cons: "Not enough milk ! Purchased coffee but milk was scarce , didn't let us know until afterwards ."
Pros: "The APP works well"
Cons: "Luggage hassles - even when you prepaid."
Cons: "When I was check-in at the airport, the staff in the Basel airport, was so rude. Even though I've done online check in, unable to use online boarding pass. Only said, I have to printing the boarding pass, but I was traveling around country side, so there were no place to printing the ticket. When in the airport , the staff require either online or printing boarding pass, but as my online boarding pass is not working, I said I would like to get boarding pass and willing to pay for it. But she was almost shouting to me and her face looking vey annoyed for doing additional work. I was uncomfortable for her service. And she only said "NEXT TIME!, OK?", her tone was like scold to child. I don't expect either excellence service or big friendly smile, but I paid for ticket and printing, I didn't bagging anything. I really did't understand her attitude, I don't have any reason to heard her shouting voice in the airport after holidays. I was consider never use Ryanair next time, seriously."
Cons: "If we must have random allocated seats and be separated could it be at least boarding on same door. I use my Ryanair app for both of us for check in and it makes boarding chaotic when one is in front and the other at the back"
Cons: "Everything. Poor customer service. Fees galore. Fees for picking a seat, 30 euro to print a boarding pass? are you kidding me? over 90 euro to check two bags, seriously?! This airline is a joke and I will never use it again."
Pros: "price until I had to pay 62 euros for a bag that was 1cm too big (but still fit on the plane on the flight in on Ryan air)."
Cons: "no announcements about the delay. just stood and waited. baggage policy is absurdly expensive. no wonder they can survive on discounted tickets...they make it up in all the extra charges."
Cons: "In the past, you could accept to be hauled like cattle through the gate, walk to the plane under the rain, sit on a bench, be bother with scratchers, etc. because the cost was really low. Not anymore. Nowadays the generic name should be very-high-cost/service-ratio airlines. They charge you way too much for the same crappy service as always. Bye, bye!"
Pros: "Wish the back of the seats in front of me had the pocket to hold things."
Cons: "Tap water offer would be appreciated. Too bad the checked bag price is so high that everyone brings what they can onboard which fills up all the overhead storage. Tickets that are bought together should be seated together if possible and not just randomly assigned."
Cons: "chaotic boarding process"
Pros: "Get what you pay for and you know up front that this is a point to point journey with no frills. No issues at all. All went smoothly"
Pros: "Nice stuff everyting on time i like it"
Pros: "Love the price"
Cons: "Service can be improved upon"
Cons: "they charge you 46 British Pounds if you do not check in yourself up to 2 hrs before the flight...it says in their written notes that you may have fees if you do not check in yourself....though I think they should write "if you do not check in yourself 2 hrs before the flight 46 Br Pounds fees occur!" None of their self check in terminals at Stansted did not work, their signs where to check in is totally confusing...and their staff is not very friendly...."
Pros: "We arrived to our destinations, and so did our bags. Good! And crew were all friendly."
Cons: "But this budget airline feels so in every sense. Boarding is from Tarmac, even coffee or tea costs checked bag, and weight limits are low, boarding is chaotic, no flight entertainment... By the time we paid for all our bags and did the whole dance of moving items from bag to bag to meet limits, we could have probably picked a better airline and had more comfort. They have a policy to charge for musical instruments, and even though there was space, on our return flight we were forced to check it, which we mostly try to avoid for safety of instrument...the way out no issue, the way back we got a stickler. Overall, for single travelers who don't care where you sit and just have a small bag, go for it. Trying to shoehorn a family of four plus instrument led to several up charges and annoying encounters at airport. I'll avoid next time."
Pros: "Flight was on time."
Cons: "Hidden charges for not being able to print boarding pass or having eticket saved as pdf. Poor internet access when in Spain prevented us from doing this. Many travelers had to pay in same situation €50 per ticket. Also baggage costs that were not aware of."