Cons: "Die Wartezeit in Londonit 5,5 Stunden war viel zu lang, das sollte auch kürzer möglich sein"
Pros: "We were early"
Cons: "The food"
Cons: "Seat didn’t recline..."
Pros: "Crew was amazing!!!"
Cons: "The onboard entertainment"
Cons: "The seats are not just uncomfortable, they are awful. Worse than Wizzair!"
Pros: "The seats were nice and roomy and there was a great entertainment system. The flight was on a American Airlines 777."
Cons: "Very Little"
Cons: "Hard to get over having to recheck our luggage"
Cons: "For a first class flight, I think they gotta change everything. Concorde lounge in london outdated, bad food, no snacks.. on board monitor was so low in resolution that watching was a pain and movies with subtitles impossible to watch. Compared to LH Air France or any Asien Avery bad"
Pros: "There is o option to say food not applicable hence 1 star the menu to buy looked ok but didnt use it seat was standard and fine"
Pros: "None"
Cons: "At Heathrow, the boarding agents kept calling few passengers without letting the rest of the passengers know what was going on. Also the boarding was delayed without giving specific reason almost 50 min later. Finallly they said the boarding was delayed to catering and cleanning, which I could not believe since the plane has been on a tarmac close to an hour. Passengers were lining up to board, but one of the gate agent kept asking to sit down without giving any reason. Probable one of the worst boarding experience I have ever had in international flights."
Cons: "Flight was delayed"
Pros: "We sat in Row 25, which did not have a seat in front of it, so we got lots of extra leg room. British Airways have incredibly friendly crew :) They feed you really good, better than any other airlines I've been on :)"
Pros: "Great seats, lots of room. The ground crew were great and helped with our baggage and the cabin crew was as good as they could be given the restrictions on their jobs."
Cons: "Had to pay for water or drink tepid tap water, we were not even given water or a cheap bag of pretzels, also the plane had not been cleaned forever, there was crusty food on the floor and trash. It was very strange for an international flight."
Pros: "Friendly, attentive and knowledgeable staff. Good light supper."
Pros: "Friendliness and professionalism of the personnel."
Pros: "No fuss, the cost benifit is perfect for short distances flights"
Cons: "One of the planes was a A321, room for legs was short"
Pros: "Customer service."
Cons: "Entertainment need more movies"
Pros: "Very accommodating addentents. Was very impressed! Looking to fly with you all again soon! Thank you!"
Pros: "Food, service, friendly, helpful Cabin crew made it a very positive experience"
Cons: "Entertainment system is really ancient, it's lagging other airlines in terms of display size & quality, user interface and programming"
Pros: "Nothing."
Cons: "The aircraft was old. The seats in WT+ were therefore old and not very spacious. . The cabin crew seemed to be on a mission to save food and drink by not asking the passengers if they wanted anything. They juat walked up the aisles and you had to stop them. For a 10.5 hour flight we got one meal, a tiny snack box and one pizza snack thing. The inflight entertainmwnt was dreadful. 5 inch screens. All in all i would not be paying again for an "upgrade" to WT+."
Cons: "Not even a drink of water from Rome to London! Things have really changed in the last two years!"
Pros: "Nothing"
Cons: "I called them for luggage I have I can take 20 3KG in the end in the airport I haw to pay for my language"
Cons: "We booked seats in row 30, and your seat plan showed more than 30 rows, i think it was 36, but we landed up at the back against the toilets would never have booked if aware there were only 30 rows, and to top it by the time sandwiches got to us only wraps lef, not happy at all"
Pros: "We arrive twenty minutes early."
Cons: "We lost a half hour because of defective equipment and had to exist the back of the plane on to the runway."
Cons: "The customer service I a disaster. They ripped off my suitcase and I never got a refund despite all my emails nd infos I gave them after the claim done at the airport."
Pros: "Easy check in"
Cons: "No wifi. TVs were small and old"
Pros: "Amazing! Great customer service from flight attendants and it was a smooth travel. Loved it!"
Pros: "Service was great - so polite and friendly. And the coffee was worth every penny."
Cons: "the luggage fee - Now I understand why the fare was so inexpensive! I'm an American and thus slow :-)"
Pros: "The crew and assistants were excelent"
Pros: "I like the comfort of the BA planes even for such a short hop, efficient service and fast."
Cons: "Shame the service no longer includes a complimentary snack/drink, especially as the prices have not changed. Doesn't encourage brand loyalty, although on that route BA sadly have the monopoly."
Pros: "Very pleasant and solicitous British cabin crew."
Cons: "Delayed departure."
Cons: "The fact that even water is for purchase is disgraceful"
Cons: "Having paid for a seat 3 months ago, I arrived at the airport to find that I was a standby passenger."
Pros: "Food was good."
Cons: "Offer more water throughout the flight"
Pros: "Check in, flight was on time"
Cons: "The time it takes for getting from 5 to 3. Almost missed my plane on the trip in."
Pros: "Very upscale aircraft, Polite staff and overall nice flight."
Pros: "Seats were a lil comfortable than the ones i have flown in before."
Cons: "Switched to a different plane because of delays. Was issued a ticket without getting an alert that i required a visa for italy, was detained and had to spend a night in an italian airport cell and deported the following day (not a honeymoon experience i was looking forward to)."
Cons: "Each rep we spoke to said they couldnt help us and to just open a support ticket online.. Kept telling us they dont have a customer service team who can help us and its only available online."
Pros: "I liked that there was no one in the seat next to me. The seats were large enough. I am 5'9" so that is always important for me."
Cons: "The kid sitting behind me intermittently kicking my chair. I was awoken with 3hrs left to go with a hard kick. But kids what are you gonna do."
Pros: "my luggage was lost and it took 3 days to get it back I had no clothes , so I had no choice to buy new clothes"
Pros: "Getting home."
Cons: "The tannoy was difficult to hear at the airport, guess that is not the fault of the airline but it made boarding difficult. Stewardess whizzed past when offering duty free shopping on board."
Pros: "Im 55 and slightly over weight getting a middle seat when the arm rests don't raise and seats so close together was a major issue getting in and out on such a long flight and I watched other women experiencing the same issue."
Cons: "Armrests to raise up 2 to 3 inches more between seat front to back. Especially if the persons in front of you have reclined there seats"
Pros: "On-time departure, comfortable cabin, good communication and attentive crew, that's all I want and I got it on this flight!"
Cons: "Our connecting flight was missed because of a late arriving plane. No real concern from British Airways in my opinion. We should have made it home at 6:50pm and didn't arrive until 2am and without 3 out of 4 checked bags. And we are being told the bags weren't scanned. How is this possible? So not only are we exhausted from all the delays. Now we have to worry if our bags will turn up. I'm so disappointed in the unorganization of this whole ordeal."
Pros: "All went well. Everything was comfortable"
Pros: "Nice large plane that wasn't near capacity."
Cons: "Long delay with minimal compensation. Gave us a rebooked connection that we had near zero chance of making."
Pros: "Cleanness and convenience."
Cons: "Seat selection only 24 hours ahead."
Cons: "I wasn't on this flight. I wasn't able to cancel or refund it."
Pros: "Bought a seat 3 hours before check in and had a row to myself"
Cons: "Excellent Ryanair flight. 75% full. Very friendly crew."
Pros: "The flight was on time and direct."
Cons: "Ryan Air is like a city bus for air travel. There are no luxuries. You get what you pay for."
Cons: "Rude staff, unprofessional"
Pros: "The crew was efficient in everything it did."
Cons: "THe seats are cramped and we spent the entire two hour flight listening to the flight crew trying to sell: alcohol, cigarettes, scratch off tickets, and duty free items. I’m not taking a plane to go shopping, and the fact that we were asked to buy 4 different types of items in 2 hours was excessive."
Cons: "Always seems to be delays while seating in cabin which is frustrating"
Pros: "Great crew. :)"
Cons: "Landing a little bumpy this time but overall a good flight."
Cons: "Plane was late as most Ryanair flights in the afternoon are expected to be."
Pros: "While the movies choices were limited and the quality not that great, the price was not large either."
Pros: "Amazing crew"
Cons: "It would be nice if the back of the chair was reclining"
Pros: "The crew and the timeliness of the flight."
Cons: "The level of comfort. Pretty terrible airplane seats, but are tolerable if you’re doing a short flight."
Pros: "Price"
Cons: "Horrible experience. Queued on foot at gate for ages including 15 mins waiting on tarmac outside plane in blazing sun. Luggage took one and a half hours to appear after landing. Ridiculous baggage arrangements which seem to be designed to save Ryanair airport handling charges. You take your bag through security as hand baggage which means no liquids but then it’s put in the hold and you have to wait for it on arriving. As usual with Ryanair, maximum inconvenience to passengers."
Cons: "It would be amazing to get 30 minutes without trying to sell something and constant use of the microphone for useless promotions. I don't really get on flights so I can buy a watch, a perfume or a scratch card, no need to spend 5 minutes trying to sell it."
Pros: "The crew were nice"
Cons: "Check in was a complete disaster. I only needed to check my suitcase as we had our boarding passes already. It was anarchy and we nearly missed our flight despite being there hours early purely because the check in procedure was so chaotic. Then to top it off, my bag was lost and I was given a stranger’s baggage tag. I don’t know how they will be able to trace my bag with this. It is currently missing in action. Great start to a long awaited holiday!"
Pros: "The lady at the boarding gate was nice, she issued the tickets before we gave her the voucher that we paid. Because the plane was leaving"
Cons: "We didn’t aware that we need to pay 55€+vat per ticket because we didn’t check in online. I was really angry"
Pros: "The stewardesses were very nice."
Cons: "There was only one person manning the check in line, with dozens of people waiting. Our line didn’t move for almost 30 minutes, and we barely made it to our flight before departure."
Pros: "Cheap cheap cheap!"
Cons: "I find it incredibly ridiculous that a flight is half full and I’m deliberately seated away from my husband just so Ryan Air can make an extra £4 per seat. I get that they want to make money but that’s pushing it too far. I sat next to someone who was also traveling with someone else. That lady’s companion came back and told her the seat next to her was empty. By then everyone was already settled in. Is it really worth the £8 for two people? I’m sorry but that’s just petty."
Pros: "Nothing"
Cons: "All the process was tedious. If you dont print your boarding pass before hand, be ready to pay about $25 a piece for them to "print" it. (not even printed, is handwritten). Between other things. Not enough characters left to tell everything. Overall, a terrible airline."
Cons: "you sent the us the wrong us the bookings the wrong way round malaga to newcastle 10th of march instead of the other way rounding the same on the return flight newcastle to malaga 17th march .hence had to rebook costing us a fortune.!!!"
Pros: "Flight was fine"
Cons: "I had trouble connecting to the WiFi at my hostel and online check in closes 2 hours before the flight, so I just decided to check in at the airport. Well, I learned that doing this results in a €50 charge per ticket zapping preshious funds for the rest of my travels."
Pros: "Great trip, right on time, plane was clean, colors are a little weird, guessing some one is a Michigan football fan"
Pros: "60 quid return to Barcelona from London. Can't be bad. Comfortable seat and very pleasant cabin crew."
Cons: "They called boarding a long time before it actually started. Food available was not so good."
Cons: "All the crews are very unkind that I ever seen. I won't be boarding this airline ever.... They charged for extra carry on bags but their measurements a little small size than other airplanes. I have to pay 62 euro extra for each one that I've never had problems wherever I go...."
Pros: "The flight boarding was delayed by 45 mins originally, which was added 15 mins onto then half an hour when we were then we were all very badly moved to another area when I say very badly, we were given poor instructions and me and some other passengers almost ended up on the wring flight. After we finally got to where we were supposed to be half hour was said that came and gone then another 15 mins when we were moved back to boarding area. Another half hour finally got boarded then and after this was the usual great Ryanair experience."
Cons: "The flight boarding was delayed by 45 mins originally, which was added 15 mins onto then half an hour when we were then we were all very badly moved to another area when I say very badly, we were given poor instructions and me and some other passengers almost ended up on the wring flight. After we finally got to where we were supposed to be half hour was said that came and gone then another 15 mins when we were moved back to boarding area. Another half hour finally got boarded"
Pros: "not much"
Cons: "No room, knees hitting chair in front of you I'm 5'5". We had to pay $100 euros to get our boarding passes. This is a sham and no doubt they rake in tens of thousands by screwing people in this way. I'd fly another airline."
Pros: "Everything about it was smooth and easy"
Pros: "Nothing."
Cons: "Flight was an hour late without notice. I payed for selected seating and was not seated with my husband, I payed more for my luggage than the air fair, had to pay for water. Pushing for product sales. The most unrelaxing ride I have ever been on. And complicated checkin online."
Pros: "small airport so less hassle."
Pros: "Once boarding began, it was efficient. Service was polite and efficient."
Cons: "Narrow seats, poor selection of drinks and food."
Pros: "There is a large lounge at the gate at Gatwick that the passengers could have been checked into prior to boarding commencing, but this was not used. Instead, A large queue was in place for over 40 minutes and once boarding commenced, as many were checking cabin bags into the hold, boarding took about 30 minutes, delaying the flight by 30 minutes"
Pros: "Nothing"
Cons: "Ryanair boarded the plane only for us to be stuck inside a dirty stinky tunnel with no plane at the end of it. Crying children, moaning kids, no air conditioning, for about 1.5 hours. Ryanair as a company KNEW they'd be delayed, yet they board us into a disgusting tunnel to sit on the floor with no toilets no water nothing. We then board but at this point I was deathly ill and Ryanair didn't take care of us at all with any free refreshments like they should have for being late. Disgusting service. Won't be flying with them ever again this happens way too often."
Pros: "Price is good."
Cons: "No pouch behind seat to put my magazine in. We chose random seating and it seems like they deliberately seated us in different places because we were a couple rows apart and traded seats with someone who was also separated, which put us all back with our travelling companions. Online check in was really quirky."
Pros: "Great staff, very helpful and quick with boarding, quick journey"
Cons: "N/A"
Cons: "When I was check-in at the airport, the staff in the Basel airport, was so rude. Even though I've done online check in, unable to use online boarding pass. Only said, I have to printing the boarding pass, but I was traveling around country side, so there were no place to printing the ticket. When in the airport , the staff require either online or printing boarding pass, but as my online boarding pass is not working, I said I would like to get boarding pass and willing to pay for it. But she was almost shouting to me and her face looking vey annoyed for doing additional work. I was uncomfortable for her service. And she only said "NEXT TIME!, OK?", her tone was like scold to child. I don't expect either excellence service or big friendly smile, but I paid for ticket and printing, I didn't bagging anything. I really did't understand her attitude, I don't have any reason to heard her shouting voice in the airport after holidays. I was consider never use Ryanair next time, seriously."
Pros: "Very unorganized and discretion about what was a carry on bag differed. I was charged an extrodinary fee while others did not."
Pros: "price until I had to pay 62 euros for a bag that was 1cm too big (but still fit on the plane on the flight in on Ryan air)."
Cons: "no announcements about the delay. just stood and waited. baggage policy is absurdly expensive. no wonder they can survive on discounted tickets...they make it up in all the extra charges."
Cons: "€50 charge for not booking online. No free snacks on flight."
Pros: "On time flight"
Cons: "Walking through endless sales & loud music to get to airplane"
Pros: "A woman employee forcefully removed my girlfriends carry on bag, even though it was carry on size and fit in the carry on holder. They then made us pay $37 to check it and threatened to not let us fly."
Cons: "A woman employee forcefully removed my girlfriends carry on bag, even though it was carry on size and fit in the carry on holder. They then made us pay $37 to check it and threatened to not let us fly."
Pros: "The staff were friendly"
Cons: "Firstly we were delayed for two and a half hours which caused us to arrive after midnight making it very hard to find transport home. The seats were very uncomfortable and wouldn't tilt back at all. We were hungry because we had waited for 2+ hours and we were not provided with any food onboard. Not a fun flight."
Pros: "Got a great price on our flight, and would do it again for sure."
Cons: "Never-ending queues for boarding, as much as 40 minutes before the flight. You couldn't even see where you were going to have your documents checked. Chaos is the right word here."
Pros: "Plane was late and no reason given until we were sitting on the plane."
Pros: "Don't know we didn't make the flight. We left 2 days early from London and never made it to Germany"
Cons: "Don't know we didn't make the flight. We left 2 days early from London and never made it to Germany"
Pros: "Cost of the ticket but then...,"
Cons: "We could not print the tickets. Called Ryan they said just print at the airport. We arrived 2 hours before our flight and were told go back to the machine, and print tickets. We were charged 15 euros x 6 tickets. The agent said, "you should have been here 3 hours early to avoid the charge." Probably will not fly with them again. Why wouldn't they mention this when we sat on hold to tell them we could not get the tickets to print??"
Pros: "Nice stuff everyting on time i like it"
Pros: "Low fare. Efficient check in process."
Cons: "Long walk to the gate. No ramp into the plane from the gate. No escalator. You have to go down the stairs and walk to the plane to board."
Pros: "Ryan air had a convenient flight time from Gatwick to Dublin - that is the ONLY reason I flew with that airline. I was able to get a last minute reservation, but it came at a high price."
Cons: "Cramped seats and narrow aisles; no complimentary food or beverage provided. Crew seemed harried. Flight was not on schedule."
Pros: "It is very affordable"
Cons: "It took forever to board the plane. Seats were very uncomfortable, got delayed for over an hour"
Pros: "Good price, but no food. That's OK"