Pros: "Crew was wonderful"
Cons: "This COVID to be over"
Pros: "How friendly the staff was to my esa & myself."
Cons: "It wasn’t made clear when special services could board."
Cons: "Temperature control. Information about the delay"
Pros: "Standard boarding The plane was on time"
Cons: "Better boarding process.Such as the one used by Southwest"
Pros: "Friendly crew. Landed early."
Pros: "Food was great. Especially the ice cream."
Pros: "For me the boarding was of fast"
Cons: "The food"
Cons: "Seating was uncomfortable, tight space. Could barely move and i’m Not a large person."
Pros: "The crew were fantastic. Departed on time, arrived 40 minutes early."
Cons: "Delta One is a bit jaded on this flight."
Pros: "The flight crew was very competent and welcoming."
Cons: "The gate agent at JFK was annoying. She forced us to check carry on bags for no apparent reason. Much larger carry on’s were allowed both before and after us. Her fellow agent seemed like she wanted to apologize for her capricious behavior, but was understandably hesitant to do so. The airplane seating was cramped and uncomfortable. The rntertainment choices were very limited unless you enjoy superhero movies or a very limited range of audio/musical selections. So it goes in coach class."
Cons: "The flight was delayed 75 min because the plane wouldnt start. A differernt aircraft was needed to resume ops."
Pros: "Friendly crew"
Cons: "Business class seats were short whdn lay flat. Metal footrest at the end made it uncomfortable to hang feet off the end. Little privacy"
Pros: "Didn’t take three days to drive"
Cons: "Packed in like sardines"
Cons: "Not much food offered on a long flight."
Pros: "Sat with family."
Cons: "Completely full flight. Had to check our bags. Rough landing."
Pros: "We arrived on time."
Cons: "All 3 monitors in our row were frozen the entire 6 hour flight. The “food” was horrid dueling pastas. Inedible. Seats didn’t recline more than 10 degrees."
Cons: "Call center tried moving us to later flight that was also delayed by 3 hrs despite telling us it was on time. Fortunately a gate agent moved us back to orig flight"
Pros: "gate agents were friendly and efficient boarding. FA were fine and quickly served beverages and reurned two more times offering snacks and more drinks. comfort class seats were comfortable. all in all perfectly fine"
Cons: "i was not able to use my RU cert even after applying it over one month before and having diamond status.... makes me think why bother with status"
Pros: "Crew that's it"
Cons: "The flight was 2 hours plus late and we couldn't get an accurate update as to when to pick up our son. We got text messages that were never updates, online your information was wrong and when we called agents had the wrong flight information. Terrible experience all around."
Pros: "Crew was nice and accommodating"
Cons: "Even though it’s economy- it feels like the seats have gotten even smaller!"
Pros: "The entertainment system"
Cons: "That one flight attendant brushed me off with a wave of her hand... SUPER RUDE!"
Cons: "No drink or snack service. No trash pick up. No option to purchase or rent headphones"
Pros: "I really enjoyed the movie selection on my personal entertainment screen. The movies were New releases and there was a good selection. Staff was also very friendly and attentive."
Cons: "The cookies on the return flight with Delta were nice, but the mini meal on the flight down with Aeromexico was even better!"
Pros: "Just getting to my destination"
Cons: "Service very poor and seats very uncomfortable"
Pros: "The stewardess was extremely polite, though the pilot was less chatty (probably due to lack of turbulence during the flight). Decided to risk drinking the coffee again, and was pleasantly surprised that it actually tasted good."
Pros: "Quick boarding, clean plane, comfortable seats, the flight departed and arrived on time."
Cons: "The landing was a bit harsh, we couldn't connect to the airplane WiFi, so we did not enjoyed the entertainment."
Cons: "Paid $28 for a Wi-Fi package that didn't work. No refund...."
Pros: "Crew was nice and friendly, boarding was fast, on time and overall service was excellent"
Cons: "The plane was small so not a lot of space and didn't offer food other than one beverage"
Pros: "attendant frienliness, and communication."
Cons: "The plane. it is an unsuitable for more than one hour flight. The value for the money is down in the bottom."
Cons: "Delta doesn't manage their flight schedules and personnel with backup or standby crew in order to assist whenever there are delays across domestic flights. The plane was late to arrive at the gate and we were also told that while the pilot was ready to take off, we couldn't leave because we were waiting for a flight attendant to land from Pittsburgh (we were in La Guardia airport in NYC). delta would rather I convenience the flyer instead of hiring more personnel or figuring out standby or backup plans for delayed flights."
Pros: "The staff onboard was friendly and attentive. They made every effort to make sure I had whatever I wanted. Boarding was quick and easy. The onbaord entertainment system had a large selection and I was never without something worth watching."
Cons: "The first class accommodation isn't as good as advertised. The seat is supposed to completely recline allowing you to sleep. Unfortunately if you're 6 foot or taller there isn't enough room. Other airlines like Emirates gives you more room in their business class so it's disappointing to see United 1st class is so cramped. The screens for the onboard entertainment system in first class are lower quality then those used in coach."
Pros: "The crew was great and nice. Very professional and clearly made safety number one."
Cons: "We had an issue with the rudder that led to an aborted take off. Then when we finally got to RDU the ground crew was not available to marshal the plane in."
Pros: "I got home. That's the highlight. We didn't have any incidents."
Cons: "Took off late because the bus to transport flight attendants were late. Backed up once into New York. Had to circle several times. Once landed we waited in a queue behind 10 aircraft."
Pros: "The crew was excellent"
Cons: "We decided to volunteer to take a different flight from our connection to New York because they were overbooked. When it came time to board the international flight, they screwed up our boarding passes and made us wait until the end to board. We were zone 1, priority boarding. The tv screens were very small and so glitchy I stopped watching my movie halfway through. The connector flight from philly to NYC was much more comfortable and had beautiful screens."
Pros: "Nothing to like -- didn't fly"
Cons: "Delta delayed my flight so long that I'm now traveling another day."
Pros: "Overall i was comfortable. I appreciate that they serve tea & it's not old & bitter tasting."
Cons: "we started to board 10 minutes before scheduled take off so we were late."
Pros: "Ability to change planes with a 30 minute layover."
Cons: "The flight was cancelled after several attempts to departure. We had to spent the whole night in the JFK airport. Finally, it departed to Detroit with 2.5 hours delay. It was a nightmare."
Cons: "My flight got cancelled. Terrible customer service. My bags didn't travel with me. My vacation got screwed up."
Pros: "Smith TSA check in, smooth boarding, dinner AND breakfast, phone charging port, headphones, sleep mask, ear plugs, and excellent entertainment."
Cons: "2 passengers booked at the same time got assigned different seats at boarding. Luckily one passenger was kind enough to switch seats."
Cons: "Old aircraft"
Pros: "The in flight entertainment options, multiple food service options at no additional cost, the crew"
Cons: "The long line to check in at the airport"
Pros: "While the process was confusing, the staff were quite pleasant and actually seemed to enjoy their job."
Cons: "The boarding process is very confusing. There are so many different boarding priorities and programs, it is difficult to know where you are in the boarding process. Even if you have a ticket labeled as Group 1, you may still be one of the last boarded because of all the different programs that have priority over you. Would be better to limit the advance boarding to people who need extra help and a single program. This leads to the question, why are there so many different programs? Wouldn't it be easier to have a single loyalty program? If you don't qualify for advance boarding because you did not purchase a first class seat, or you haven't reached the advance boarding requirements, you don't qualify. Let's start thinking about the customer again, and less on the profit margin. How would one of your executives feel if they had a boarding Group 2 and 85% of the plane was already boarded by the time your group was called, thereby limiting the space for your correct size carry-on? One more thing that would be beneficial, enforce the size limit for carry-on luggage. I have been to airports that limit the size with a box on the x-ray machine so you can not even get an oversized piece of luggage through security. Just one idea for the industry."
Pros: "Stewart was excellent"
Cons: "Delta has inconsistent baggage charges. I had to pay $40 for a checked bag. WAY too much."
Pros: "I loved getting an email with my baggage claim number."
Cons: "The food was the same snack they give in the evening and afternoon, even though it was morning- pretzel, peanuts, or cookies."
Pros: "Boarding was efficient and the crew were nice."
Cons: "the seating is horrible. it was the tightest seating I've ever experienced."
Pros: "Klm's consistantly high standards in everything they do."
Pros: "KLM STAFF WERE VERY PROFESSIONAL"
Cons: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"
Cons: "1. In Flight Entertainment 2. Controlled In Flight Temperature"
Pros: "Reasonable space in economy class seats"
Cons: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."
Pros: "The friendliness of the crew"
Cons: "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."
Pros: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Cons: "the headrest is hard. Apart from that- all was fine"
Pros: "Crew was ok."
Cons: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."
Cons: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."
Pros: "Food, entertainment and crew was exceptionally friendly."
Cons: "Seats not great for such a long flight."
Cons: "We had 4 hour delay causing a stop over at 3am. So yeah"
Pros: "Crew was great and professional."
Cons: "Entertainment controls were outdated and confusing to operate. There were no charging ports."
Cons: "We were told they were holding our flight, we ran 3 terminals and they’d already left."
Pros: "Being fed was amazing and watching free TV was great!"
Cons: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"
Pros: "The flight was smooth, the service was friendly, and the food with plentiful."
Cons: "Too much activity in the cabin during the flight."
Cons: "not really"
Pros: "Friendly staff"
Cons: "Security check at gate; No priority"
Cons: "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."
Pros: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"
Cons: "Turn the lights on early making it hard to sleep"
Pros: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Cons: "Less legroom, storage space, bad food, few movie options."
Pros: "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
Pros: "Nothing to mention"
Cons: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Pros: "The crew was really friendly."
Cons: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Cons: "old screens and entertainment system leg room to small"
Pros: "The flight was perfect! Great food,movies and I even got to sleep !"
Cons: "All was well!"
Pros: "Time and Good clean place.. in This case airpöane.."
Cons: "It was not entreteiment st all"
Pros: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Cons: "Can't think of anything."
Cons: "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"
Pros: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Cons: "there was no lounge close to our departure gate"
Pros: "Cabin crew were very professional."
Cons: "Aircraft returned to gate due to fault and was delayed for 45 min."
Pros: "Friendly staff, good service and on time departure/arrival."
Cons: "I can't take the flight because i'm not Chilean and I don't have a reembolse or other flight ,... nothing . Finally I take other flight with other company"
Cons: "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."
Pros: "Delayed flight but staff apologized as for safety reasons."
Cons: "Very late arrival"
Pros: "Very friendly crew"
Pros: "The last two times we connected in Amsterdam to Humberside our luggage was delayed. This time it wasn’t. The simple things give the greatest satisfaction"
Pros: "Service provided by the staff"
Cons: "The navigation of the entertainment system is not very friendly"
Pros: "had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK"
Pros: "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
Cons: "Not much to comment on here."
Cons: "Two hours delay in the start."
Pros: "The crew were pleasant"
Pros: "great choice of entertainment content, friendly crew"
Pros: "Crew service"
Cons: "Flight delayed."
Cons: "The fact that there are different airline carriers for one flight is hard. In my second flight they made me check a bag which was considered a carry on during my first flight"
Pros: "Food and staff were great"
Cons: "Entertainment system old and not as many options as other KLM flight. No power on aircraft for charging"
Pros: "Great smooth flight staff was pleasant and the overall experience was fantastic."
I didn’t get on this flight due to a delay from Frankfurt
Had no record on file from Sweden to Washington
Baggage never made it to Frankfurt so which sucks when taking a European vacation. Luggage showed up three days later.
Cons: "The least leg room in any flight I’ve taken. We had requested vegetarian and the flight from Frankfurt to Nairobi gave our meal to other passengers.they told us we had to eat the best dish or nothing. This on an 8 hour flight."
Pros: "Boarding was crazy and confusing. Ground crew poor communication and rude"
Pros: "Seats were spacious and they fed us on the flight."
Cons: "In flight entertainment."
Pros: "Everything was good."
Cons: "No major complaints."
Cons: "Fight could have been on time! It was over 45 minutes late, because of the crew"
Cons: "Cold on the plane/food needs more choice and improvement. Plane was late to arrive-over an hour later"
Pros: "Lufthansa will always be my choice airline. Their staff are nicely dressed, accommodating and well mannered."
Cons: "On this trip back to Dublin, our flight from Munich to Dublin was delayed for over two hours. It would be nice for Lufthansa to at least offer the passengers something to eat or drink while on board waiting for such a long time."
Pros: "The service and crew was amazing! We splurged on Business class and it was worth it! I was impressed with their efficiency at every point: checking in, boarding, and in-flight service."
Cons: "Sleeping overnight the cabin got a bit warm which made it a bit uncomfortable. I’ve never had that problem on a flight before."
Pros: "Online check in, easy to board. Flight was on time."
Cons: "I wish there was a vegan option for the food/snack onboard."
Pros: "The crew again was great. The cheese sandwich was also excellent. I wasn't expecting a sandwich on a 2 hour flight and this was a welcome surprise."
Cons: "Boarding took a long time, but that was a product of having to bus everyone out to the plane for boarding. They also crammed way too many people onto the bus. Would have been more efficient to load quickly and go as another bus was already waiting."
Cons: "The gate was changed a few times.. very hard if you have connecting flights"
Pros: "It was a short flight."
Cons: "I was allergic to ingredients in the in-flight meal. There were no additional options left by the time food got to me. The crew was indifferent about my allergy and seemed offended when I returned the food uneaten."
Pros: "Breakfast & ease of boarding."
Pros: "friendly service"
Cons: "no head support"
Cons: "The boarding process was not good."
Pros: "Nice to be on a full service airline for once"
Pros: "Great flight and a super smoth landing in strong southerly winds."
Cons: "Movie selection was lacking, stewardess on one leg of the trip was hard to understand"
Pros: "very professional cabin crew"
Cons: "The overhead bins are way too small, and they ran out of the vegetarian dinner option. There are no longer air controls for each seat, and the plane was quite cold."
Pros: "Staff was nicer on this flight verus the first flight."
Cons: "My tv didnt work. They tried to reset it twice. So 9 hours without entertainment sucks!"
Pros: "Crew from Washington D.C. (IAD) to Frankfurt was outstanding-- very warm and thoughtful."
Cons: "Crew from Frankfurt to New Delhi was not as warm, attentive, and polite."
Pros: "Every thing was great except the seats were small"
Cons: "The seats are small"
Pros: "The crew were very polite."
Cons: "Food could definitely improve, and so could the entertainment systems."
Pros: "Same as above but even better."
Cons: "My plane was non existent and put me on a time crunch for connecting flight."
Cons: "My entertainment screen did not work even after being reset twice. And the flight was too full to move."
Cons: "Because of mechanical errors in our point of origin (NJ, USA) we were unable arrive on time in Germany to make this connecting flight. Very very disappointed in United Airlines. Will never travel with them again."
Pros: "The crew was very nice. The hot towelettes before eating was very nice."
Cons: "Squished in the middle of a row. Unable to get up and get things out of my bag. Video screen not working. I had been looking forward to catching up on some movies ( rarely have time for to or movies usually) was disappointed to have no working screen on such a long flight. Did appreciate the effort to supply a gluten free meal, unfortunately someone added whole wheat crackers ( luckily still in wrapper ). The boarding area was mixed with people trying to get to New Jersey at the next gate making it very crowded and confusing, people found themselves in the wrong line."
Pros: "Everything is very good!"
Cons: "Not enough leg ro in economy section."
Cons: "I missed flight to Los Angeles because of laziness and carelessness of Lufthansa employees. I came with the train on 12/26/16 at 8:33 am to catch flight to Los Angeles at 10:05 am. I had plenty of time. As soon as got of the train I got into line to check my luggage. I had boarding pass already. Line to check luggage was huge with 2-3 clerks to check luggage for all US flights. After while I complained that I will miss flight to several clerk who were standing around talking on the phones all the time but answer, if I got one was, sir you will be fine. After one hour I got to security check line which was equally long. I complained again no response. With probably 20 minutes left I cut the line on my one mad as hell. I got at 10:00 am at the gate and some older lady was like " Sorry sir we closed the flight". I said "What do you mean, it is 10 am and flight is at 10:05am??? "Sir we sold your ticket" I couldn't believe her words. Anyway they sent me to Munich to catch flight to LA next day. Best part I HAD TO PAY HOTEL IN MUNICH BECAUSE LUFTHANSA DID WANT TO COVER EXPENSES. I don't know what happened to famous German organizational skills or this is just Lufthansa and her careless employees."
Pros: "Handy baggage check-in at Airport's Railroad Station. Decent meal, drink selection, and even warm towelettes in Economy."
Pros: "Staff seemed super friendly and happy to help. Also got plenty of drinks!"
Pros: "Great food and nice to be offered wine with dinner and after dinner drink"
Cons: "Could not have been more uncomfortable on this long flight. I am a normal size/weight person who practices yoga and if I was miserable, I can't imagine others who are larger or not in great shape. Those seats are like being in solitary confinement...but with 200 other people. Ugh."
Pros: "Good entertainment options, large bathroom area on a lower level"
Cons: "Food options and space"
Cons: "I will not fly on Air Canada again...Eventhough this is listed as a Lufthansa flight there was nothing Lufthansa about it. Terrible food. Overall miserable"
Pros: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."
Pros: "The staff were excellent. Very friendly and accommodating. I for got her name but the attendant who greeted us at our seats (57h & k) was so sweet. She made my wife and feel vey comfortable. Very attentive. We also trust Lufthansa to be on top of things"
Cons: "Sitting in a plane on a long flight but the staff made it easier and the entertainment options were very good."
Pros: "Attitude, attitude, attitude...when it's positive and customer friendly it shines...this depicts my experience on all of my Lufthansa flights concerning the cabin crew(s). Smiling faces genuinely concerned about the passenger experience aboard the aircraft. In contrast, on a previous International flight via a US based carrier...there too was lots of cabin crew attitude...but not the pleasant type."
Pros: "Entertainment system very good ; crew very professional"
Cons: "Airline might have given warning of long long distance between connecting gates and need to undergo another security check. Also waiting area very cramped."
Pros: "The whole flight was very comfortable"
Cons: "all the food relied on bell pepper for flavor. Bell pepper is highly overrated"
Pros: "It was a nice, efficient flight"
Cons: "Guy at exchange should have said - All Lufthansa connections this way that way if a gate change had iccurred one didn't have to go thru security again..."
Cons: "This flight had a lactose free meal but not gluten free."
Pros: "I was seated in an exit row and there were pillows and blankets made available to every passenger."
Cons: "The scheduling of the in flight events made no sense. The cabin was dimmed for take off (logical, given that it was a red-eye). However, once we were at altitude, the lights were put back on to serve dinner. Several people were woken up by this and it took like 1.5 hrs because its a big plane. Also, it was like 9-10pm local time by this point so dinner made no sense! Then the lights were dimmed and people tried to sleep. The lights were turned on 1.5 hrs prior to landing to serve a light breakfast. So, 6.5 hr red-eye turned into about 3.5 hrs of actual sleeping time. I would've preferred to be left alone and given a bigger breakfast."
Pros: "Snow storm delayed flight. Crew did what they could to make up time."
Cons: "NOT LUFTHANSA FLIGHT. THIS WAS A UNITED FLIGHT!!!!"
Pros: "Very friendly crew"
Cons: "Flight got delayed. Would be nice if the crew would come around w water occasionally"
Pros: "I like how they boarded the back of the plane first!"
Cons: "The seats weren't as comfortable as other airlines. The food wasn't very good either."
Pros: "Great movies and TV available."
Cons: "The food and service was pretty mediocre. The plane was old and felt dirty."
Cons: "They lost all my luggage"
Cons: "They did not include our checked luggage on our flight and had to wait for it to be delivered on the next available flight from Dublin."
Pros: "U.S. Customs at the Dublin airport is helpful so when you land in the US after a long flight you can get home quicker."
Cons: "Nothing. All was great."
Pros: "Flight attendants were great!"
Cons: "Roomier seats, include a beverage (soda, juice, and at least water), child free section"
Pros: "Everything was good except the flight from Dublin to Prague..., I was really thirsty.., and they charged me even for water..!"
Cons: "Free drink/ water on the second flight !"
Cons: "The flight was delayed. I suggested I take another flight, they kept on saying we will not be late . Well i missed both connecting flights."
Pros: "Food was ok"
Cons: "Who starts a boarding process 2h before the flight with only 2 counters, with no possibility to check in online (even for those without luggage) and no automatic machine? I'm very glad the company had the kindness to wait for us on the last call for boarding when you finally check your luggage 30min before departure. Should we talk about the politeness of your fight crew? In short, very disrespectful. Delivering the luggage took an extremely long time"
Cons: "The flight is advertise as a British airways flight which flies out of teminal E in Boston. In reality the flight is through aer lingus which flies through terminal C. This should be clarified upon booking...."
Pros: "Typically Aer Lingus has been a good airline but this past experience."
Cons: "The airline lied to us and told us the flight was cancelled when in fact it wasn't. It was the connecting flight was overbooked from Dublin to Boston, and because it was they decided to pull us continuing on to Boston out of line and left us stranded in Berlin. They initially gave us the excuse it was cancelled but in fact it took off fine. We 10 people had to then wait 2+ hours in line trying to find alternative flights to get home. The 1 person behind the desk was slow and didn't actually complete the paper work properly. She had attempted to book me on a passage on British Airways but didn't do the paperwork correctly. I reported to the British Airways desk and found that she hadn't in fact done anything. It was to the British Airways person who actually got me home properly and safely. I would not recommend them any more to anyone. They didn't reimburse me, they didn't even attempt to tell me the truth, they didn't even do their job correctly. I recommend to others to fly a different airline."
Cons: "My flights were cancelled by Aer lingus and I was rebooked improperly, resulting in my being removed from a plane and having to be rebooked at least three times because of how long it took."
Pros: "Quick flight. Small delay. Missing food options but didn’t want anything on the short flight. Window views were great even if I wasn’t on a window seat."
Cons: "Emergency door seating. Actually a lot of seats were free. Reclining seat should have been offered."
Pros: "Timely departure."
Cons: "Staff did not seem engaged in customer service, did not go up and down the aisles to collect cups, paper, etc. very disappointing in tight space."
Pros: "Fine flight, pushed back on time, tarmac shuttle service"
Cons: "Kinda crummy to not get any water or refreshments on a 3 hour flight"
Cons: "The flight was booked through Jetfly and I tried to change the date. I ended up losing the entire ticket. No flight, no money. I talked to Jetfly at least 8 times and they kept confusing things, delaying things, and were not very helpful which caused me to miss any available flights."
Pros: "Staff where unbelievable nice and kind"
Cons: "I was fine with a 5 hour delay I was fine with my bags not being on the same flight as me I am not fine with finally receiving my bags 24 hours later soaking wet. Everything it dripping. I still have nothing to change into now and there was no compensation offered whatsoever. Never flying with this airline again."
Pros: "I have never been on an airplane with a crew that constantly gave out orders during the flight. Having the trays and seat backs put up one hour before the flight landed? Frequent barking about the shades needing to be up or down? Making you put your seat back up because someone’s drinking coffee behind you? It got old. I suspect this is a company thing. They seemed friendly enough but they have their marching orders!"
Cons: "See above"
Pros: "Smooth landing. Entertainment. That's about it."
Cons: "I've flown many overseas trips some first, some premium, some economy. This economy was the worst. I felt like a sardine smashed in a tin can. Also, extra to buy snacks and drinks? Not looking forward to the flight back. Would love to upgrade but site won't let you :( even if it gives you an option to do so"
Pros: "The only thing I can say that I liked about this flight was that we arrived a little early."
Cons: "Note: This review is for Aer Lingus a partner of British Airways. 1) Service - one of our fight attendants was incredibly rude. She clearly resents her job. 2) The plane itself was very old and not well maintained. The audio jack for the in-flight entertainment was broken and I could not watch anything. My wife complained about the touch screens being faulty and her audio system was bad. Also, the carpet and seat fabric was torn. 3) The food was disgusting. I mean, really bad. 4) There was a charge for alcohol whereas British Airways was complimentary. 5) Overall, I will never fly Aer Lingus again. It was the worst flying experience in memory."
Pros: "Boarding was quick."
Cons: "They lost my luggage on my connecting flight from Dublin to London. And I didn’t receive it until I returned home a week later. No clothing for a week. I wasn’t offered any reimbursement. The flight attendants were rude. And the seats were uncomfortable."
Cons: "More room for passengers in economy class. It is becoming utterly unpleasant. I would like not to be forced to check-in the carry-on when the plane is full. Make more room, sell less, or don't tell me I have right too a carry-on."
Pros: "The flight attendents were fabulous, very friendly and helpful. I sat in the first row and when I boarded the attendant helped me find a spot for my carry on luggage."
Cons: "I paid for priority boarding but never had the chance to board early."
Pros: "Flying overnight across the U.S., and then the Atlantic, to Dublin would have been very difficult if not for the accommodations and service provided by Aer Lingus. The reception was warm and comfortable. The in-flight food and service was perfect. The environment was conducive to sleeping during this red eye flight."
Cons: "I have no complaints, to be honest. The flight attendants were so welcoming and accommodating to every request. They were efficient and quick to respond to my questions and requests."
Cons: "Worst flight experience I've ever had and I'm 70+ years old. In Dublin we were diverted from JFK to Hartford due to "mechanical problems" and told we'd be met at the gate and provided ground transportation to JFK. Approximately 30 others going to either JFK or Boston were told the same thing and joined us on a half empty flight to Hartford. When we landed there was no representative at the gate, no ground transportation provided, and no effort to help us. A little investigation on cell phones revealed both the Boston and JFK flights left on time (and I'm guessing full). Needless to say the customers were quite upset. Some even raised their voices which caused the kid representatives of Aer Lingus to call the state troopers (really). When the troopers did nothing the Aer Lingus reps locked themselves in their office rather than deal with their customers. After 2 hours of waiting for the promised ground transportation we gave up, rented a car, and drove ourselves to our destination at our own expense. We were never provided even a free drink. Horrible. Lies upon lies upon lies. I'll never consider flying with them again"
Pros: "The crew was VERY friendly and attentive. They responded quickly to requests and were very pleasant. Everyone was showed attention to details and put customer comfort at the forefront. They allowed people to relocate to seats allowing for more room and comfort once everyone boarded and empty seats were identified. The snacks and meals were tasty and generous. The entertainment options offered something for everyone - great music and movie choices. I would definitely fly Aer Lingus again."
Pros: "The crew was lovely"
Cons: "The space given was considerably smaller than other transatlantic flights and there were also no alcoholic beverages included when other airlines do."
Pros: "Seating location was as expected and service was great. We enjoyed the overall flight experience."
Cons: "Check-in at Milan was quite slow and confusing. Would recommend opening earlier or having additional staff. Once you make it through the check-in process, you are stuck in an area of the airport with very little amenities."
Cons: "Flight was delayed for nearly 1.5 h for unclear reason, then boarding was prolonged as there was no bus to bring us to the aircraft. Once on the plane we were delayed further because we lost our takeoff spot"
Pros: "clearing customs in Dublin rather than US was nice. Since we chose the flight based on price, It's reasonable to expect some corner cutting."
Cons: "Aer Lingus operated the flight. Haphazzard ticketing/check-in procedure would have been stressful if it wasn't clear that everyone else on the plane was there in line too. Both legs of our trip with Aer Lingus were on older planes, that had obviously flown a lot of miles. It was a short flight, so food wasnt a necessity, but no beverages were complimentary. Given airline security, water, at least, should be complimentary on any flight."
Cons: "this wasn't a BA flight.. it was air lingus and it was a disaster. shouldn't have been charged BA rates for this"
Pros: "The seats were comfortable, the crew was friendly and the food was okay."
Cons: "The entertainment system wasn't great. The earphones quality was quite bad and felt really uncomfortable. Unfortunately, AerLingus still has that double pronged plugs and I wasn't able to use my personal set (actually, I could but sound would only work on one side). I'll definitely fly with them again, only next time I'll bring an attachment for me to be able to use my headphones."
Cons: "Flight was delayed and ultimately canceled. what a chaotic experience coming and going to Ireland. poor service and customer relation"
Cons: "Lost my luggage for two days. Follow-up on lost luggage was extremely poor. As far as plane flight: No place to charge phone on transatlantic flight. Charged for *all* food and drinks including 4 Euros for cup of tea! Plane was very late leaving, and very late arriving. Plane seats were significantly smaller than on other airlines' international flights. Can't see any reason to fly Aer Lingus again."
Pros: "okay, nothing special"
Cons: "Munich airport had poor signage to find airline to check bags and get boarding passes as we did not have access to print them prior to the flight. Aer Lingus attendant was annoyed that we did not have printed boarding passes and would only give us the one for the first leg with incorrect instructions for getting the second leg boarding pass in Dublin. With the delay finding the counter we almost missed getting through passport control and needed the airport staffer to get us ahead in the line to make the flight. A tense start......."
Pros: "The people who worked at the front desk and boarding desk were very friendly and met my needs. As I asked to sit up front and they got me seats by aisle in the front. The beef stew were good"
Cons: "Short flight, so there wasn't any entertainment or food."
Pros: "Nothing! It is ridiculous that not even water is given on an almost two hour flight. We pay enough for the flight we should not have to buy water."
Cons: "The cost"
Pros: "The flight attendants were very attentive and helpful."
Cons: "The fact that beer and wine had to be paid for. It is such a small thing to make passengers welcome and feel good on their trip! Lufthansa and Swiss Air don't charge for alcohol on transatlantic flights."
Cons: "We are really upset that Aer Lingus and/or Bitish Airways lost our baggeage! All our clothes, toiletries, medicine, and other personal belongings are MIA and we want these two airlines to work together and expedite finding and tertuning our luggage."
Pros: "Food excellent, plane staff pleasant. Plane was late."
Cons: "They lost my luggage. The young man at the,AL desk at Frankfort was tude,and dismissive. It is more than 24 hours later now and they have made no contact."
Cons: "We missed this flight due to Kayak's failure to get us on any other flights to Chicago after our original one was cancelled."
Pros: "Efficient flight, left a bit late door reasons beyond control of the airline."
Cons: "Website was difficult to navigate. Check in required filling lots of necessary information and if you did not do it quickly, it blanks it all out and you have to do it over. There is no indication of it timing out. Boarding announcements were difficult to understand as were announcements on the plane."
Cons: "There's no aer lingus desk at marseille airport. I arrives a few minutes late and nobody could help me. I missed my flight. Ryanair staff have me aer lingus's phone number to rebook for the day after, and of course on the phone she told me that I had to do it online."
Cons: "Paying for water was a bit much. Fortunately, no charge was made for air to breathe."
Pros: "Everything was basic. I got an old plane so everything wasn't up to date"
Cons: "It was slow in taking off, not sure why but the plane was taxi'd for a long time. In-flight system and variety was lacking. Audio was poor. It did the job taking me to my destination but the great."
Cons: "We had a terrible experience at the Aer Lingus desk in Paris. We got there two hours early for our flight and there was already a long line at the desk and no agents at the counter. Finally some agents arrived started checkng people in. After 15 min in line, they told us that if we were flying to the U.S., our flight was delayed and we would not make our connection, and to get out of line and wait. After 20 more minutes, they said that was a mistake and get back in line. I waited for approximately an hour and a half in line there, and had to run to my flight. There was no effort made to hurry us through security or any apologies."
Pros: "Check-in was easy and gate agent awesome. Boarding was a breeze. Plane was reasonably comfortable (short haul flight so didn't matter much). Weather conditions great, we arrived in DUB well ahead of schedule"
Cons: "Had lovely pix of nice looking food but charged for it! I had come over on a BA flight that served a really nice snack b'fast. Thought it odd that same route with different carrier made you pay. I was in desperate need of a coffee, could have offered complimentary beverages."
Pros: "La ponctualité."
Cons: "Variété des boissons proposées."
Pros: "How great everyone was and smooth sailing."
Cons: "Made sure the flight was not over booked."
Pros: "It was a decent train ride."
Cons: "Stating it’s a train from the beginning and not having to go from one train station to another."
Pros: "More leg room"
Pros: "The crew"
Cons: "The time. The flight was late for 1 hour. I miss everything and also I get very late to our Airbnb and I was with my family and child"
Pros: "Crew attentive. The delay was due to airport conditions in FCO, cannot be blamed on Air France."
Cons: "Food. For a 2-hour plus flight, from 11am to 1:30pm, we got 20gr pretzel sticks. This is ridiculous. Don't pretend you are not low-cost! Formerly, before the Joon failed (thank God) venture, Air France had real sandwiches around that time of the day on that line."
Cons: "Flight was delayed"
Cons: "Crew on the ground was very rude"
Pros: "Crew was great. Seats were comfortable."
Cons: "The airline lost both of my luggage suitcases."
Pros: "The comfort of the flight snd kindness of the crew."
Cons: "My connecting flight to san francisco was through Delta, which it was on a different terminal, I had to carry my luggage out of the airport in order to get to delta’s terminal - the buildings are not connected."
Pros: "Had decent room space seats comfortable"
Cons: "My luggage could have arrived for a start"
Pros: "Great crew and prompt boarding."
Cons: "Airline food and close main cabin seating. Should offer upgraded meals, just like the extra seating space."
Cons: "Crew forced me to change my upgraded comfort seat to accommodate a 12 year old who they knew was going to be airsick. So I spent the first half of the flight next to a vomiting girl. Only after I asked to file a complaint, they allowed me one of two empty seats in premium. Terrible customer service."
Pros: "Crew was amazing. Service and food was good."
Cons: "Random TSA check was not needed at the end when boarding."
Pros: "Nice staff. Flight on time."
Cons: "Bus to plane. Long walk to terminal upon arrival. Long Liong customs line?!!??"
Cons: "It was great trip thank you Air France"
Pros: "Just a routine flight but done with perfect execution."
Pros: "It was a nice plane and boarding was well organized."
Cons: "I was assigned a middle seat, if not for that I would have given a higher rating."
Pros: "That I was able to sleep a bit on the flight - and that we gained an hour."
Cons: "It left at 6 am. Which means we had a wake up call from the airport hotel at 3:30 am to stand in line with hundreds of others. The Air France app on my phone didn't let me pre- check in."
Pros: "The size of the plane was nice. They had a good move selection. The vegan meal I was given was great."
Cons: "It was loud, cold, the food was just okay at least my vegan meal was the bomb but it would have been better had when we booked the flight it allowed me to also choose this option for my husband. Since he is vegan as well."
Cons: "Plane left 45 minutes late. No reason given either when waiting or after late boarding. I didn't eat as I tried to sleep byt narrow seats meant being woken constantly by fidgety neighbour. Fortunately the plane made up most of the lost time and I got my next Air France flight. This one was 50 minutes late departing."
Pros: "Food was Fantastic, Air France the Best on Air."
Pros: "That flight have been short"
Cons: "Fly attendants have been in hurry when they served snack"
Pros: "The plane arrived in New York smoothly"
Cons: "They lost my luggage and have no information as to where it is. It has been 3 days and no Information. There was only one meal for the flight and alcoholic beverages were not included."
Pros: "Yelling, cheering and literally rolling in the aisle made for a really annoying flight"
Cons: "Infusions bad behavior. Also, flight number was changed and AF. Was understaffed to handle questions on squirrelly luggage check."
Pros: "Standard on most parts with pleasant staff"
Cons: "Flight was 1/2hr with poor pre-flight communication on the topic. Food wise, the chocolate cookie was better than nothing...but a little savory snack would have been nice."
Pros: "The airplane have great entertainment system. The cabin crew are very nice."
Cons: "The company simply lets passengers board a fulled booked flight with far too much luggage. Result, take off 20 minutes late because there was not enough room for luggage in the overhead compartments. I was flying with just a small backpack that went under the seat"
Pros: "Very poor sound quality on the earphones. Made it very difficult to watch a movie and almost impossible to listen to music."
Pros: "The fresh bread and cheese."
Cons: "The staff is very unprofessional in receiving the passengers and serving the drinks mainly. The luggage wasn’t received and after 24 hrs no news about it! It’s a shame"
Cons: "no vegeterian sandwiches very disappointed"
Pros: "Got pillow, blanket, headphone and eye cover"
Cons: "Older plane Very small tv screen Didn't get the bread roll with my dinner. Asked for it but she didn't bring it to me. No usb plug to charge"
Pros: "Boarding and punctuality."
Cons: "Lagos boarding with rather annoying wait due to repeat hand check. Perhaps added security carried far."
Pros: "Crew was welcoming"
Cons: "Space between the seats was too small."
Cons: "They lost my luggage"
Pros: "Late, not enough legroom, smell from the toilet. Tiny TV screen, malfunctioning electronics, poorly maintained seats. Friendly crew! They looked tired, but they were still smiling while trying to keep passengers happy."
Pros: "Airplane staff were good"
Cons: "I think I caught a stomach bug on one of the 3 legs of this route. More likely on last 2, i.e. Mumbai to RDU, as I fell sick almost 10-12 hrs after my last flight meal."
Pros: "Traveled fron SFO to CDG on AF in business class on an A 380. Lounge in SFO was smallish and not many choices in the food bar. Boarding was smooth. my second ride on A 380 in business and this trip reminded me quickly why I did not care for the A 380 on my previous trip. It is a huge plane with a huge sized business class which makes the cost less worth it compared to a Boeing. The crew were extremely helpful and caring. The food was acceptable. The seats on the plane were not comfortable in the lying position. Took a cab to our hotel in Paris (1st Arr) for a flat 50 euros. No meters."
Cons: "Arriving in CDG and facing a slow immigration with the passengers of this huge plane. I didn't care for the baggage delivery system. We were waiting for an hour only to realize that the arrival port for our luggage was changed."
Cons: "I was forced to rebook my 3rd leg after taking trains in the middle."
Cons: "Bording far away, got my cabin luggage and everyone elses into the cellar because ¨it didn´t fit in the plane¨. There was plenty of room, I had breakable stuff in my luggage, didn´t get the chance to choose. No entertainment AT ALL. Confort: no leg space at all. Not an AirFrance plane, subcontracted. Lousy food."
Cons: "Delay over an hour"
Pros: "I had a choice of movies, games and music that was very appealing. My concerns about not receiving the correct meal was handled professionally and promptly during the flight. I was surprised they couldn't discover I only ordered it for the second leg of my flight."
Cons: "Being placed into a window seat at 6' 5". Although I opted for general seating rather than paying for a extra leg room which is out of my budget. Not getting an aisle seat was disturbing at my height. Then there was the guy in front of me not willing to forego putting his seat back on my knees for over half the flight. It would be nice if the seat assignments for general boarding considered the height of the person being assigned."
Pros: "Friendly crew; comfort; punctuation. Fast boarding"
Cons: "Simple food - very small amounts. No entertainment."
Pros: "Not much"
Cons: "Ground service at check-in was very poor: Misinformation and failure to provide a level of service that other SkyMiles partners provide for Gold level traveler."
Pros: "Boarding efficient, Air France flight to Paris was brief and pleasant."
Cons: "Seat a bit uncomfortable"
Pros: "The aircrew are very friendly. The staff at CDG were very helpfull with our connecting flight."
Cons: "The seats are very cramped for tall people, especially when the passenger in front of you reclines their seat."
Pros: "Boarding was efficient, the flight was on schedule, crew was nice."
Cons: "The temperature for this leg of the trip seemed very cold. I wore 2 sweaters & a jacket plus the blanket. Hard to rate entertainment (I wasn't aware of any)."