Pros: "The crew was very responsive. The seat requires real improvement. Austrian can provide bette seat than the allowed minimum."
Cons: "Food and seat comfort."
Pros: "Friendly and helpful crew, smooth transfer between flights, comfortable adjustable headrest, easy to request special meal online before flight."
Cons: "Movies available weren't to my taste, which isn't of great importance anyway."
Pros: "Stewards dis perfect job"
Pros: "One hour delay after boarding due to loosing our “slot”"
Cons: "Seating is extremely cramped"
Pros: "The crew was good. They were friendly and efficient. One did forget to return with a promised coffee but she apologized when I spoke of it to her."
Cons: "1. no air conditioning until the plane was in the air. It was STIFLING on the runway. 2. no power sockets to charge devices"
Pros: "Good flight , bad flight delay and luggage."
Cons: "To be on time"
Pros: "Amazing crew"
Cons: "The 34 minute flight was delayed by almost 2 hours."
Pros: "The crew was super friendly, food was great and entertainment on board was a great selection."
Cons: "Was very warm on the plane as certain times and even at the terminal, which we could control the fan blowing on us."
Pros: "For short flight the seats are ok with space for the legs"
Cons: "The flight was 30 minutes delayed"
Cons: "Seats very hard and uncomfortable in economy"
Pros: "We could walk around as needed. No restrictions. Free wine with meals!"
Cons: "Staff not friendly or offering of assistance."
Pros: "I like the food and servise"
Pros: "Luggage came extremely quickly"
Cons: "We upgraded to business and paid way more than the flight over and the service was much worse. Food wasn’t as good and not nearly as much."
Pros: "This is always a pleasant airline to travel with."
Cons: "I felt like the airlines deliberately cheated me. I purchased a flight that was listed as "economy" , which means I am authorized one suitcase. When I got to checkout they said I had pay for the suitcase. Turns out my flight was economy 'light' flight and I had to go the Austrian airlines desk and pay euro 40 for my suitcase. Wish that would have been clear when I purchased the ticket. Also there is no clear info on what the cost is for your bag at what point in the check-in process."
Pros: "Friendly flight attendants."
Cons: "Lost baggage is never good."
Cons: "THey denied me and I lost all tickets including back trips as well. Nobody helped me to change tickets, they just care about money and reselling my tickets to other passengers."
Cons: "See red comment above."
Cons: "We had a delay of nearly two hours."
Pros: "Friendly staff, efficient"
Cons: "I didn’t understand that we got no baggage allowance with our tickets. When I looked on the website it appeared that star alliance members got the usual free luggage. Apparently it was a “lit” fare & we didn’t. It would have been worth it to get the next class of fare"
Cons: "Firstly . The crew were rude ! They did not even response when were calling them from the seat . The only way to talk to them is to find them at the end of the plane ( where they been chating with each other ) Secondly . The amount of snacks was limited where’s in Turkish airlines it’s unlimited and you can choose different sandwiches whereas in Austrian airilines can offer biscuits and Cookies ;( Thirdly . We are living in 21 century and most transatlantic airlines have WiFi ! Where’s Austrian did not have it!"
Pros: "Everything was at the good level. Professional people to work with."
Cons: "Not enough room for overhead bags. Had to put mine in the front of the plane while I sat at the back of the plane. What I really didn't like is that I called Kayak to include my Global Entry number on my boarding pass. They said it would be there and when I printed it, it wasn't. So coming back into the states and thru customs took waaay longer than it should have with those chaotic and ridiculously long lines. I didn't bring my Global Pass card with me and will from now on!"
Pros: "Everything was excellent"
Pros: "Nothing special."
Cons: "Limited meal choices (I flew business class). It seems Austrian puts more emphasis on the Trans-Atlantic flights and less on short hauls."
Cons: "They cancel the flight without letting me know!"
Pros: "My flight to SJJ was rescheduled for the day later. However, Austrian ground services provided efficient service and support in finding suitable accommodation at the Vienna Airport."
Pros: "Short flight"
Cons: "I have to pay for food or drink"
Cons: "A319 is inherently a badly arranged seating layout. Was in Row 30, no recline, and 3 full grown men for a 3 1/2 hour flight. I wonder if squeezing in the extra 3 or 6 seats is a payout when looking at people's likelihood to fly again?"
Pros: "Not much"
Cons: "Lateness and virtually no food at lunchtime"
Cons: "Flight get cancelled and they needed 4 hours to tell me you are going with another airline with multiple steps for next day. I missed two very important meetings."
Pros: "Seats were comfortable Bathrooms clean"
Cons: "Crew wasn't very helpful and didn't ensure my stroller was delivered at the aircraft exit Had trouble closing my suitcase into the overhead compartment and called for assistance, to which i got reprimanded for opening it in the first place Requested coffee because i couldn't get it myself, being with a sleeping toddler, to which i got a horrible answer: the flight attendant told me i had to get it myself in the kitchenette"
Pros: "The crew was wonderful, as is always true with both Austrian Airlines and Lufthansa."
Pros: "IT WOES HAREBELL. 4 HOURS BEFORE THE FLIGHT THEY TELL NE THETA WE DOESN`T HAVE PLIES ON THE FLIGHT. THE MAN IN DESC 377 GAVE TO ME BIRDING CARD TO GET G. IN STAND-BY. THER FLIGHT 599 NOT ON THE BORD. AT THE HEAD OFFICE OFF THE OSTREIN CCOMPANY IN GAT G TELL TO WAIT. HALF HOUR LATER STILL THE FLIGHT NO ON THE BORD AND I RAN EAGEN TO OFFICE OF OSTRIEN END NOW THEY SAD IT`S MESTEK AND I IN GET F . NOW WE MAST MAKE THE SECURITY CHECK OVER AGAIN . WE RAN TO GET F TO FLOOR DAWN . IN THE END...WE GET BORDING CARD WITH SEPARATED SETS."
Cons: "RUDENESS INSOLENCE RATTLE, RUN-AROUND MISTAKE, OR EVIL"
Pros: "We arrived on time"
Cons: "We had to stand around for a long time waiting for a bus to take us to the plane. The bus was horribly crowded. Then we arrived at the plane and had to walk up the stairs to get on. There was no food served---just a cracker and some juice or water. After we arrived in Paris we waited a long time for the baggage to arrive."
Cons: "The birding officer didn't inform me about the visa requirements to cross from Dusslouf to Vinna airport. This caused a big problem for me in the airport, where I: 1- Wasn't allowed to catch my flight ti Vinnea and this was both financial and time lost for me. 2- I was locked in Dussluff airport for more than 14 hours, I was threatened to be sent back to USA or any other country. This caused physiological damage for me, as I been treated like an animal 3- I was asked to pay for my new ticket ( Dussloff - Istanbul-Amman )"
Pros: "Everything was great! The staff was friendly and really tried to make our experience the best it can be!"
Cons: "The only thing I didn't like was that in one of the bathrooms, the sink was clogged up a little bit."
Cons: "very tight connection in VIE after a small late departure from LHR but we make the connection."
Pros: "The service was good, everyone from the staff extremely friendly and overall the flight was very quick."
Cons: "I did my fligh because I was in the hospital I have send a mail to kayak and to the agent I have booked the flight with No one got back to me yet!!!!!!!"
Pros: "I was pleased by the comfort of the seats, the staff on board and the flight itself. The flight actually did not seem at all like 9 hours. And it arrived exactly on time."
Cons: "The crew at the airport before boarding was a little impolite. As people were getting ready to board and waiting in the line, they were told to go back to customer service to register passports and get new boarding passes, without prior announcement. That could have been avoided if they informed us."
Pros: "Right on schedule!!"
Pros: "Boarding gate was fast to get into the aircraft, flight was on time. Staff was friendly and helpful."
Cons: "Nothing negative"
Cons: "As I was flying from London Heathrow back to Vienna, I had a carry-on that was allowed on my flight with Austrian from Vienna to London. My carry-on weighed 8 kg, like is required by the rules. While boarding my flight, the woman at the counter told me my bag had to be checked because there were too many carry-ons on the flight. I asked her that I keep my bag because I had medication in there, and she didn't listen to me at all. She just kept repeating that i have to check my bag, and then took my bag from me and gave it to the baggage crew there. I didn't want to make a huge scene because the flight is only 2 hours and I hoped i Could deal without my medication during that time, but I found it incredibly, incredibly rude and awful to not listen to a passenger."
Pros: "The female attendants were nice."
Cons: "The male attendants, who were on my side, were not very attentive. I had a small child with me and they didn't seem to realize the challenges associated with what I was doing. Also, my child's screen would not work most of the time, even though I told the attendants."
Pros: "The food was excellent and the business class layout was perfect."
Cons: "On the arrival at Toronto, there was no one at the gate to roll out the gangway bridge. So we waited on the plane 10 minutes. We were flying on to LAX on Air Canada. It took 1 3/4 hours for our luggage to clear the US Customs pre check. Unsatisfactory."
Pros: "friendly, helpful crew"
Cons: "I paid a premium to book a direct flight (ages ago) and then had to rerouted last minute (same day) with no reason given other than "it's our fault". I inquired about paying to change destination city and or seat to a premium seat (for the 9+ hour flight) when I recvd the reservations for the new flights that were made at the airport around 8am for flights that left at around noon and 3pm. I was told no better seat(s) was available. However, a half hour before the flight was boarded several announcements were made regarding all the upgrades that were available. Liars annoy me."
Pros: "I enjoyed the flight along with my girlfriend from beginning to end. The flight attendants were very courteous & the service was fast & the food & drink portions were generous."
Too many hours of delay ( 4)
Pros: "On time"
Cons: "We got sanatizer when boarding which was so small like a stamp, useless"
Cons: "Lower the aircondition temp, it was hot in the plane during flight"
Pros: "The crew was very professional and I cannot complain about that."
Cons: "Budapest airport has tricky terminal for the Wizzair planes. You have to go outside the main terminal to get to the Wizz terminals and then you have to go outside again to get to the plane. It was really weird but I understand that as it is a low budget flight provider. The thing that made me really upset was that we all (passengers) left the terminal to get to the plane and we had to wait outside till we could start entering the plane. I really don’t understand why someone made us to wait outside while it’s freezing cold when the doors are not open or plane is not ready. That was unreasonable and ruined my trip."
Pros: "One of the very rare on-time, efficient and smooth flights with Wizzair. Check-in was fairly quick and incident-free, despite some of the other passengers reporting problems with the procedures and the staff. Boarding was quick and the flight actually arrived 10 minutes earlier than scheduled."
Cons: "As usual, the cabin crew is adequately polite, but not overly friendly, the food & beverage range is mediocre and overpriced at best and the entertainment is virtually non-existent."
Pros: "Prices on in flight purchases"
Cons: "Boarding was ridiculous, check in lady had no idea what an infant is and how their own app works. Suggested us to use the e-gate with an infant and angrily put us at the back of the cue. The infant wanted to breastfeed..."
Pros: "We landed"
Cons: "Customer service, communication between check in and boarding agents, clear rules. On time departure as opposed to 60 minute delay on the runway"
Pros: "Once boarding started it was very fast and flight left shortly after"
Cons: "Seats are very uncomfortable"
Cons: "Better organization on the boarding process, i.e. separate lines for priority and normal."
Pros: "Price of ticket"
Cons: "Seats are terrible."
Pros: "Kind stevards clean plane no delay"
Cons: "More comfortable seats but this is low cost company :)"
Pros: "The flight arrived ten minutes early at our destination."
Cons: "Extremely small and uncomfortable seats even for a small person."
Pros: "Service, smiling and attention to details."
Cons: "No kosher food."
Pros: "We got to our destination."
Cons: "There was a problem with their website that was out of our control, that didn’t allow us to print boarding passes and we were charged at the airport even though we had proof we tried and were not able through no fault of our own"
Cons: "With WizzAir no more in my life it’s even worse than Easyget or Raynair even if you have a cabin suitcase you still have to check in you can’t take it on a plain anymore. Really disappointing and they are not that cheap as they think. £90 one way from Kiev to Luton it’s a bit too much"
Pros: "The crew was really nice"
Cons: "They are not organized. This company doesn’t have a transparent policy. Because I didn’t checked in on time I had to pay 35 euros. I was there 2 1/2 hours early and I almost missed the flight. I’m extremely upset"
Cons: "Had to stand in the sun for about 30 mins waiting to board. Had to buy a bottle of water for £2.5 why can’t they just pour a glass of water or even sell at a reasonable price."
Cons: "Horrible web/check in experience, 2hour delay. Inexistence of entertainment or comfort. What else can be said ?"
Cons: "Last minute boarding change & overall 1 hr delay"
Pros: "Everything was on time, no delays. Polite crue. Easy boarding."
Cons: "The seats are not comfortable at all"
Pros: "On time boarding, departure and arrival. Smooth flight. Better than Ryanair."
Cons: "Seats were horrible. Narrow, no leg room and awfully uncomfortable. Worse than easyJet."
Pros: "Pilot flew well Cup Noodles available to buy"
Cons: "1h+ delayed No information from the staff or crew (only one apology from the pilot) Left waiting in multiple places including outside the aircraft No updates whatsoever on estimated departure and arrival"
Cons: "Man at the checkin did not have a clue that WIZZAIR flight was delayed at 05/04/2018. I missed meeting with my family. Waited for a long time at boarding gate."
Pros: "Price and schedule. Going on time with no delays. Good value for money."
Cons: "Very hard on baggage policy"
Cons: "-Crew were very rude, check in crew and flight attendants -Luggage and checking in fees not advertised enough. Too many people getting their money stolen by Wizz Air. - Boarding extremely chaotic and not organized."
Pros: "Comfortable seats. I chose premium price so no issues at check-in. Staff was fantastic! This was my first WIZZ Air flight. It will not be my last!"
Cons: "Boarding did not provide order as everyone crowded to the front. Needs better lines."
Cons: "hot on the plane"
Cons: "Lost our baggage, took a day to get it. Paying to sit next to your travel partner is ridiculous."
Cons: "the fact the crew arrived to the gate after the planned boarding time causing us to stand too long on the stairways. check in via the app (using iphone 6) was a failure. i was certain i booked with extra luggage - at the check in i was told i didn't. from the reservation confirmation it is not clear what i paid for & there are no means to contact you - email, on line chat - you know the regular things every company today use to proivde customer services which is not only "give us you money". too bad this is WIZZ Air"
Pros: "grea air line always on time staff are friendly"
Cons: "Don't forget to print a damn boarding pass. Cost me 100$ at the airport just for that... What a rip off. First time traveling to Europe so, I guess that's a part of the learning curve."
Pros: "The staff was fine. We arrived on time."
Cons: "These discount flights from Luton are packed with obnoxious, drunken Brits going on holiday in Hungary. In future, I will fly from Heathrow. Besides, by the time one pays all the little incidental fees at WizzAir, the cost is about the same as the legacy carriers."
Cons: "Everything. Worst service I have ever seen on a flight."
Pros: "The plane and crew from Pilots to Flight staff more than perfect. We was kept informed all the way as take off was perfect, and the landing at London Luton was the best have ever had as you normally land land then get an extra hard heavy jerk to slow us down extra hard braking. The Pilots of W6 4503 on 23rd of August 2017 is a credit to your company as they landed without the extra hard braking you normally get. Those pilots both of them should teach the other pilots's of your company how both of the pilots did it, and even teach other airline pilots the same IT WAS A VERY SMOOTH LANDING. Give the pilot's a commendation or an award as I would like those pilot's on any of my flights I have in the future. You can let them know it was me that told you to credit them in the highest award they can get please. Let their bosses, and company owners know this as well. So maybe if you call them in the office for something PLEASE CREDIT THEM for the PERFECT LANDING MORE THAN A CREDIT TO YOUR COMPANY as I put that ion bold to enforsize a perfect landing."
Cons: "I was in 24B middle seat which was very cramped as the seat too small and back of seat too low, knee area not enough, no chance of getting to sleep as you cannot get comfortable enough as you cannot even sleep on the tray, kids screaming all around me, people behind me kept kicking moving my seat, people in front of me too loud Bulgarian's. At Varna airport me and others queued up in check in 2 and 3 patiently, and after about 20 minutes queuing two people jumped the queue in check in 1 as the second guy I had to tell him we have been waiting you cannot jump the queue and to go to the back of the queue, and a guy walked straight into check in 1 before check in 2 and 3 was opened and got his bag done, and a big group of people with prams etc was not even in check in lane 1 where they was sorted out well before us queuing as they just turned up and got there bag etc slips on the prams etc. A lot of the information on board was in Bulgarian and not in English only a very small thing NOT TO BLAME THE PLANE STAFF in any way."
Pros: "The crew in the plane"
Cons: "The quality of service in the boarding, Modified types of cabine bags, practically you have to bring one change of clothes an nothing else in order to fit for the standards of the "small cabine luggage" . The boarding crew was very rude"
Pros: "the flight to and from liverpool was for me flawless easy quick boarding punctual and good plane and journey ....others complain about the baggage charges but if you read the policy and take heed of the rules then you won’t go wrong"
Cons: "seats could be a bit more comfy"
Pros: "I use Wizzair very often .flight is always good.Pilots and crew are very well experianced.so if turbulences there is still trust in flight crew .today is very misty and cloudy in London .Very good landing in these bad conditions.i want to Thank all team of the crew."
Cons: "Turbulences.It is sad that wizzair charges very high cost large cabin bags (especially on holidays time is bags different price than other months.)but other companies as Easyjet and ryanair allows one big and one small bag for free on board"
Pros: "The weather was nice."
Cons: "The boarding was announced 30 minutes before the beginning of the procedure. All the passengers were standing in the queue, without any possibilities to sit down. At Luton there is no connection among the announcements and the actual status of the boarding of a particular plane."
Pros: "Seats were perfectly adequate, about what you expect on a budget flight. Flight attendants were very pleasant."
Cons: "Boarding involved a long wait standing on the tarmac in the sun."
Cons: "Tried to check in online was unavailable the system upon arrival they charged us an extra €105 it's theft"
Pros: "Magazine was pretty good. Staff were smiley and nice."
Cons: "Boarding was announced as last call 5 minutes after the gate was announced. Seats were uncomfortable with little legroom. Even for a value airline."
Pros: "On time."
Cons: "Nothing much."
Pros: "They charged me for not checking in 3 hrs prior and didn't really make that clear before when I purchased the ticket. Even if they did, I never seen a airline do that. It's a borderline scam. Then the flight attendant continued to swipe my card when it was declining since I had restrictions on it. In which in return had my card shut off. Never will I fly Wizz Air again."
Pros: "The seats are big enough even though they do not lay back BETTER than British Airways it really is !"
Cons: "The flight attendant needs to be more friendly and clear speaking in English language"
We were very lucky and got a complementary upgrade somehow because the crew needed our seats.
Pros: "The flight arrived ahead of schedule."
Pros: "Helpful crew. Quick flight."
Cons: "No gate assignment until right before boarding. Chaotic,especially when you don’t know the airport or airline."
Pros: "It felt like a top airline, fast boarding, great service."
Pros: "The inflight crew was very nice"
Cons: "The staff that works in the counter was very rude. My carry on bag which has fit in all the trains across Europe and other airlines did not meet the standards of Vueling so I was charged with 50 euros which is ok with me. What was upsetting was the attitude of one of the attendants of the counter. She was a spaniard lady lacking all customer service skills. I will never use this airline again"
Cons: "Last minute switched plan causing much discomfort and confusion."
Cons: "The departure could have been on time."
Cons: "Air conditioning at the gate"
Cons: "Was an hour late."
Cons: "The plane was late. The bus to the terminal was insufficient. The luggage was horribly late."
Pros: "All was ok"
Cons: "Flight delayed and slow boarding"
Pros: "The crew tried well enough"
Cons: "The main course"
Cons: "I missed my flight and Vueling was not helpful"
Pros: "They crew was okay, more polite than my previous flight."
Cons: "Having a well stocked Duty Free Items would be nice, tried to order items and was told they are out of stock."
Cons: "Ticketing should have been better. They didn't have my name and couldn't print my boarding pass. I almost missed my flight, eventhough I was 2 hours early at the airport."
Pros: "The crew was welcoming and helpful."
Cons: "I had to purchase a change in ticket due to delay in first flight. Only take American Express or cash, which was difficult, not a credit card with a chip. Disappointing."
Pros: "The crew is great"
Cons: "The seats doesn’t move forward nor backwards"
Cons: "The boarding process could be better"
Pros: "Crew was great and the seats were very comfortable."
Cons: "Never had to take a bus to and from plane, so that was different."
Pros: "They made up for lost time"
Cons: "Some turbulence and lack of communication between the crew and everyone else"
Pros: "Cheap airline, results are what we thought they would be"
Cons: "I missed it because of shitty transportation in Paris"
Cons: "Flight was almost 4 hours late which caused us to miss our next flight. The only compensation given was a 6 Euro snack voucher per person. Worst flying experience of my life."
Pros: "Clean, nice crew"
Cons: "More than 1 hour delay"
Pros: "On time departure"
Pros: "Quick flight and good service"
Cons: "Cheap flight but odd that we always take a shuttle from plane to airport"
Pros: "It was comfortable, clean and efficient."
Cons: "The crew didn’t know f they had any vegan food."
Cons: "My luggage was taken from me and put in inside of the plane. Your staff told me that I can collect it in Rome coming out of the plane. Instead I had to go outside and collect it despite I had connecting flight which I've missed because of this!!!"
Pros: "Difficult to say, probably just returning home"
Cons: "1. After 4 hours in line in front of the boarding desk (I was between the first 10 people in line) due to a flight delay, when they began boarding they decide to start from the 15-31 rows. As I was on the 6th row, for which I payed an overprice when buying tickets, I eventuallypassed frome the first 10 people to be boarded to the last one. 2. As a consequence of point 1. As I arrived in front of the airplane door, the crew said the remaining luggages couldn’t be boarded with us because there wasn’t anymore space in the lockers. 3. The crew was very unprofessional. So, in the end, after paying more for first rows tickets and after being one of the first people in line to be boarded, because of poor organizarion I ended as one of the last to be boarded and without the right to bring with me the personal luggage. A nightmare"
Pros: "Left on time !"
Cons: "Could not buy a beer as they “ran out” of alcohol! Cramped seats and could not position myself comfortably as just no leg room."
Cons: "It was so uncomfortably cramped on the back row that my knees were numb by the end of the flight. I am tall but not ridiculously so. I think there should be minimum standards for legroom that exceed what was available on this flight."
Pros: "Even though the flight was delayed they made up time in the air."
Cons: "Seats are very close together so not good for long haul flights. Not entirely comfortable. ."
Cons: "Adjusting the air cabin pressure"
Cons: "Seats were so small we could hardly fit. Airplane was extremely hot inside. No leg room at all for 5he middle seat and window seat passengers."
Pros: "Plane smelled terrible.. nothing complimentary."
Pros: "The seats were okay"
Cons: "Boarding took forever."
Pros: "Boarding was not bad, but a bit confusing"
Cons: "Flight attendants more interested in talking to each other than serving customers. We went hours without water. I went back to the galley to get some and no one was there, so I served myself"
Pros: "Nice big seats"
Cons: "No movies"
Pros: "We finally got to Rome"
Cons: "Flight departed three hours late, apparently due to bad weather earlier in the day. No information available at the airport. Kayak told me the delayed departure time long before the airport display or information counter personnel. Long boarding - had to be bussed out on the tarmac and waited again to board inside cramped bus. At Rome, luggage took one hour to arrive on the very crowded belt. Terrible treatment."
Pros: "Better than expected. Great all around. Would use them again."
Cons: "Nothing. Everything went smooth and no problems at all."
Pros: "It was fast"
Cons: "A bit cramped in seating"
Cons: "the flight was extremely late leaving Palermo which made my wife and I mis-connect in Rome. This was unacceptable since there were no weather issues. The plane was just a few minutes late arriving into Palermo, but it was extremely late leaving for Rome. There didn't seem to be any sense of urgency to get the plane boarded. People were boarding the plane up to 45 minutes after the plane should have departed. I will try to plan better and use Ryanair in the future."
Pros: "Professional, clean aircraft. Overall very good."
Pros: "The crew was polite and boarding was efficient"
Cons: "Security at the airport"
Cons: "Not much leg room."
Cons: "Delay for 21/2hours"
Pros: "Crew and personnel were very friendly. On time and bags arrived as promised."
Cons: "Nothing is on the house - even coffee on the flight is 3 euros. Seats are very very close together - virtually no leg room"
Pros: "Everything was ok, there was no food or entertainment but it was a short flight so I wasn't expecting much"
Cons: "I had no complaints"
Cons: "Food and drinks for free"
Pros: "Fast and easy on time flight from PMO to FCO"
Pros: "Friendly crew. Good leg room."
Cons: "Magazine racks on back of seats would have been good."
Cons: "Poor check in Service ... bullying. Paid 40 Euro each for 3 extra bags .... website extremely unclear. Plane had to return after taxiing to let ‘unwell passenger ‘ off. No other ongoing explanation... took an hour to get him off ! Felt quite unsafe ! Had to ask if they retrieved his bag ."
Pros: "Nothing at all"
Cons: "They have a sketchy system to rip people off. Unbelievable!"
Cons: "Their staff not helpful on desk Asked them the question how to get boarding code pass barely answered"
Pros: "Friendly staff"
Cons: "25 minutes delay due to runaway problems"
Cons: "We were traveling across Europe with no access to internet. We trued to check in night before from hotel, we had a week connection. Thought we will do it from airport just like the United States. However, due to long line, wemissed tbe two hour window and were charged 55 euro per person. There was 5 of us. Therewere 5 of us. We felt cheTed and scorged."
Cons: "The check in process was extremely slow and the line up was very long with only 2 crew members checking people in"
Pros: "Got me to my destination alive"
Cons: "Departed late"
Pros: "Friendly crew"
Cons: "Went well took a long time to get luggage at claim"
Cons: "Flight delay, everything costs money, even a glass of water. I never will fly with them"
Cons: "Worst, never uses this company."
Cons: "55 Euros to check in at gate!!!!!!! Never again"
Cons: "1. I brought a trolley according to the specifications in the web page and the message sent to me. They claim it was too big, even though it did fit into the box they use to measure the luggage, saying that it fitted too tight, and insisted on my paying an extra 50 euro. 2. They purposely split family members in the hope that people will pay extra to sit together. We did it on the first leg, but then managed to switch seats without extra cost in the second leg. It just required several people switching around."
Pros: "The price was cheap, as long as you don't add any extras (like choosing your seat)."
Cons: "You need to check in before you arrive at the airport otherwise you'll be charged FOR CHECKING IN. Also apparently it is normal for passengers to line up at the gate an hour before boarding, apparently because there is not enough overhead space for everyone. So unless you pay extra (no surprise there) to board early, you'll be standing in line for a good hour. I like a cheap flight as much as the next guy but Ryanair just takes it too far."
Pros: "Great landing!"
Cons: "Very crowded and little room"
Pros: "Not much, should have taken British Airways . Lots of hidden costs"
Cons: "Low cost ticket, high price side cost."
Cons: "The whole checking in process was ridiculous!!! You can only check in on your phone otherwise everything is fee. There are no self check in computers. I'm flying international so don't always have wifi available. Charged to check in my luggage. Which is horrible. It's not even a flat fee for the luggage it's by waeight and I had to go back and forth to a different counter for weight, then to pay, then back to drop off the luggage. One person at the counter should be able to do that one transaction.. it's such a waste of time. I will never fly this airline again."
Cons: "They canceled our flight and we have not received a refund plus the 250 euros per person owed to us."
Pros: "The flight was basic, without added perks such as a screen on the back of the seat in front of you, but it also got us to Rome safely. For that, I thank you."
Cons: "The flight was delayed one hour by an unknown issue and boarding staff did not communicate at the gate. Some of the passengers were boarded then the rest of the passengers were left standing in line at the gate for a prolonged period of time. Boarding staff did not address the passengers while we waited. We did not know how serious the issue was while we waited, if we were going to be allowed to board, or if the flight was going be cancelled. Just before boarding the issue was attributed to a passenger from the previous flight who was in a wheelchair and required assistance. Would have been nice to know while we waited."
Cons: "Boarding could be more orderly."
Pros: "Nothing, flying with this airline is a total NIGHTMARE!!!"
Cons: "The people at the counter is very rude and inflexible, they do not help you in anyway and they just want to charge you all the fees they can in a very disrespectful way! As customers we should not pay super high extra fees for checking in at the airport. When we are traveling, we don't always have wi fi access, specially in London, so we were unable to check in online, causing us to have to pay 50 pounds per person plus 35 per bag. I would never recommend this airline to anybody, not even to my worst enemy. This is a thief company, robbing you the money you try to save by flying with them!!!!"
Pros: "On time departure and arrival. Very effieixent"
Cons: "Seats could of Been a little more comfortable. But it was a short flight so not an issue"
Pros: "They play music while boarding"
Cons: "Seats don't recline No complementary water AC barely works They make you line up 1 hour before boarding"
Cons: "I check in my flight from my phone and add extra luggage ( more $$$ on top what we already pay from our flight ) and I get the confirmation. The day we flew back and the check in station in the airport they didn't find out online check in but they knew we add extra luggage. The ladies that helped us was rude and disrespectful. Waited customer service ever. I'm the end we had to pay $60 each to get in our flight. It was a ripped off. I'll never fly we them again."
Pros: "We flew Rome to Barcelona and we're scheduled to come back to Rome and then fly back to the states. Besides being able to change our flight to go from Barcelona back to the states (with Norwegian) due to changes in plan, we would have considered booking through another airline. Yes, it really was that bad! Food was fine but you have to pay extra for all of it."
Cons: "My bag touched the top of the bag screening box for carry-on but otherwise fit and would have fit FINE in the overhead compartment. But NO. I got to pay €50 instead and have them check it. Literally for touching the top but still fitting inside fine. Worst legroom ever. Terrible. I had a middle seat and elbows digging into me on both sides. Awkward! Online check-in automatically selects for one person to be in the front and one person in the back unless you pay more to sit together. Unless you pay the fee you cannot sit with someone you're traveling with. Bathroom broken on flight and only one stall available. Long wait! No pouches in the seat in front of you-- kind of annoying... Staff seemed burnt out and ready to get off the plane. I totally could empathize. Maybe it was because we were heading to Barcelona, but major party crowd who was pretty rowdy on the flight. People standing in the aisles blocking the flight attendants, people sitting on each other's laps some and being loud-- kind of like being on a party bus. Will for sure be telling friends to avoid this airline no matter the price-- not worth saving a few bucks for the discomfort and hidden fees. DON'T FLY this airline if you have kids. Your 5 year old will probably get a middle seat at the back of the plane while you're in the front unless you want to pay extra for everyone to sit together. DON'T FLY this airline if you have American sized carry on luggage. They don't care about your American sized luggage. Whatever the baggage guidelines are, subtract some because that's what they REALLY mean. Get the tiny hard case Euro suitcase if you want to carry on a bag. Otherwise the fee is very high! DON'T FLY this airline if you are over 6 feet tall or have long legs. Ok, they let you stand most of the flight anyway. You'll feel better on another airline. If you can spend an extra 15, do it and AVOID this one."
Cons: "I didn't like that the originally fairly cheap price became higher and higher to provide minimal comfort and service. 30-35 euros per bag, paid ahead of time, is a ridiculously high price to charge in addition to the flight cost. Middle seats unless you are willing to pay more. Not even a drink on the plan unless you are willing to pay. etc etc. It is EXTREMELY inconvenient not to provide a paper ticket. I was unable to print a boarding pass as I was away from home. At the check-in I was not given a paper boarding pass, and then when I got to the entrance area, my phone would not work to show the boarding passes electronically. Ryan Air's website was impossible to navigate to find my boarding passes, taking me literally about a half hour to figure out. This delayed our entry tremendously. On the flight out from Barcelona to Rome my son was allowed to carry on his skateboard plus one small other carryon. On the flight back, he was NOT allowed to take the board through security, and was told he was too late to check the board. This turned out not to be true, but we were not informed of this at check-in, again seriously delaying our boarding. Luckily we had arrived at the airport way too early, and this worked to our advantage given Ryan Air's incompetence. The next day we flew home on Swiss Air - what a pleasant difference to fly on a real airline! No issues, lots of help, etc. etc."
Pros: "I got exactly what was expected for the low price. This is a great way to travel light and cheap. The bad reviews are mostly a result of not reading the rules before booking. Don't expect food and entertainment."
Cons: "The boarding process could be a little faster if there was more than one person checking people through, but the flight still arrived on time."
Pros: "Flight was on time departure."
Cons: "Very rude crew"
Cons: "First they asked us to be at the airport 3 hours before the flight, sadly the staff did t arrive and didn't open the ticket counter until 2 hours before the flight. Secondly, you need to print your boarding pass prior to arriving. I did my check in online and paid for a checked bag which what's $58. The employee asked to see the boarding pass on my way phone, obviously it wasn't pulling up this time. We had to pay 15€ per ticket just to print them. That to me is rediculous. The on the flight, they will not take any credit card that isn't European and they are the first airline to accept cash onboard. Overall our experience was horrible. You would think after making us wait in line for over and hour they wouldn't charge is to PRINT the tickets. This airline is perfect for someone traveling by themselves with only a carry on and having access to a printer."
Cons: "Getting through security was ridiculously slow and crowded. We would have missed our flight but the wonderful agent at the gate called a special bus for us to get to the plane."
Cons: "I was charged 55 Euros for the same luggage accepted from Rome to Palermo by Ryanair. The door man was determined to overcharge me no matter what.Since the flight was max, half the suitcases where shipped direct so his overcharge didn't matter.I am Italian/American and I was singled out and U will never fly Ryanair again.You get me one time and I get you 10 times. That one suitcase was more than half the cost of the flight. I do not like being ripped off. You should be ashamed of your strong armed tactics. Not Happy Sam Morreale."
Cons: "We had a 5 hour delay and were given absolutely no information. No one came to tell us what was going on, and we had to run all over the airport to find someone who worked for Ryanair to try to find help. Even when we finally located the "customer service" desk, they had no idea what was going on and were unable to help us. All they could offer was a "lunch voucher" but they sent us to the wrong café, which didn't know what we were talking about. Beyond this, the hassle of trying to figure out how much your luggage weighs while you are traveling (we had no access to a scale) isn't worth it. Would NEVER fly this airline again."
Pros: "Comfort and crew was good"
Cons: "Not being able to have mobile boarding pass is stressful.. almost missed flight due to communication while checking in. I would not like to fly this airline again through Europe due to this inconvenience. Very disappointed and will choose EasyJet next time."
Pros: "got to Rome 5 hours late"
Cons: "This flight was about the 5th leg of our European trip. I attempted several times to complete the early check in on the website so that we would save the fee of checking in later at the airport but I was unable to. We left our hotel 4 hours prior to the flight departure because the metro ride was 1 hour to the Barcelona airport. Next, we waited in line at the airport and were then told to go wait in another line and pay 50 euros each for the airport check-in. Then, our flight was delayed so we got to spend a whole day of our vacation in the Barcelona airport! What a waste of valuable time for us. Next tour of Europe I will gladly spend up to $400 more for a reliable flight on a different airlines. Time is more valuable, especially vacation time!"
Pros: "Price was very low. That said, if luxury travel is your thing this is not for you. For a short flight, as long as you pay attention to their roles about baggage sizes and the cost of extras, they can save you a lot of money. They were on time and well-run, a big improvement over the last time I flew them (10yrs ago)."
Cons: "Allowable carry-on size is below industry standard."
Cons: "No food, long delays and unexpected costs"
Cons: "Over crowded. Uncomfortable seats"
Pros: "The flight was fine"
Cons: "They charge you for everything and it's outrageous, if you don't check in before and print or have the boarding pass on your phone, they charge you $45 euros!"
Pros: "I liked that it got me where I wanted to go. The staff was nice."
Cons: "I had to jump through hoops to print a boarding pass even though I had Ryanairs app with a mobile boarding pass. 3 hours of my Sat and Sunday in Barcelona were spent searching for an open copy/print shop. Would have been nice to know more than 48 hours before my flight. I get to the airport after not finding a print shop, expecting to pay through the nose for them to print the tickets for me and they say I didn't even need it. They supply the boarding pass. Wow. The boarding is a joke. They don't board in zones, so the line was literally 180 people long. I wasn't even in the back of the line and it still bothered me. Now let's get to the plane, again, staff and pilot were great. The seats have NO leg room. I have long legs and it was miserable. No seat back pocket to put things. No recline on the seats. The aisle way sagged everytime someone walked past me, leaning my seat toward the aisle. I know, I know, you get what you pay for. This flight I paid for a lesson. That lesson being never never never ever ever ever fly Ryanair again. I would gladly pay a little more money to save my poor knees from being in that position again."
Cons: "online check in did not work so I had to purchase a boarding pass in the Catania airport which doubled the price of my ticket. What a scam. Beware!"
Pros: "They wouldn't let me carry on my beach umbrella, not cool. Otherwise fine."
Cons: "Too much advertising"
Pros: "Cheap fares"
Cons: "They try to charge you for everything. Be careful that you print your boarding pass and check in prior to arriving at airport for your flight, or they will try and charge you 45 Euro."
Pros: "The price & the ability to carry on our bags. The coffee smelled delicious, but we didn't try any. Wish we would have."
Cons: "Our flight over to Catania left an hour late. We had to move from one gate to another. Even after waiting in line patiently, other people tried to move to the front of the line, cutting in front of us. We were told that if you wanted to not check your bags to be sure to get in the front of the line, so we did so, standing for nearly an hour, only to have other people sneak to the front of the line & cut in front of us. I don't know if there is anything you can do in the future to create a "queue" for lines for boarding, probably not, and other than that our experience with Ryan Air was good."
Cons: "We were traveling through Europe the week prior to our flight. I checked in on-line 2 days ahead of the trip. when arrived at the RyanAir desk 2 hrs ahead of the flight, showed the checkin agent my check-in status on my iphone. After 5 minutes of her computer work, we were handed a slip and said we needed to go across to the Ryan Office to get a voucher, since we didn't print our boarding pass. I re-read the messages on my iphone which said to check-in ahead, or else penalty. Screen didn't say print boarding pass or else penalty. Spent 30 minutes + at the RyanAir office. They wanted an addition $150 (100 pounds) because we didn't print our boarding passes before showing up at the gate. I expressed we had been traveling in Europe the prior week and didn't have a way to print. They didn't care. A manager reduced the additional fee to $50 extra. Don't know why. After paying the extra, and spending 30 minutes, had to go back to the other line and wait another 30 minutes to get back where we were an hour prior, then were in a rush to make it through customs and make the flight. After making it to the gate, the flight was delayed about an hour, without any communication from the gate. Overall, after several hops with RyanAir and Vuelling touring Europe, this leg was a great reason to avoid RyanAir in the future. Vuelling was very helpful to a traveler like us and gladly provided a printed boarding pass!"