Had to push staff to get good flight due to cancellation and delays for staff shortage
There were no cell phone chargers. The entertainment screen was difficult to manouver.
They canceled the flight we booked several weeks ago and Lufthansa rebooked us on a very bad connection through Frankfort but never told us…the helpful United people at the airport figured out what had happened and then rebooked us on a direct United flight, like our original booking, only overnight instead of daytime. Why did Lufthansa not mention that they had rebooked us, and why did they add a stopover needlessly?
Pros: "Lufthansa is a great airline."
Cons: "Food was so hot that it was difficult to remove the packaging to be able to eat the pasta.... Desert was ok, brownie was real hard and too sweet...."
Pros: "Drinks served on flight. Comfortable seats."
Pros: "Seats were comfortable, service efficient, entertainment good"
Cons: "When cleaning the dishes away an attendant dropped several trays by my seat, then didn't clean very much, so for the rest of the long flight people were smearing pasta remains on the carpet and my neighbours and I were hopping about trying to avoid the mess."
Cons: "They run out of chicken and only had pasta dinner left. I don't like pasta ."
Cons: "Perdieron las maletas"
Cons: "The seats were incredibly uncomfortable. If the person in front of you out their seat back it was on your lap and you couldn’t exit your seat. They were narrow and hard as a board, like sitting on a wood fold out chair. We were delayed 2.5 hours and they wouldn’t turn the air up, so we melted."
Pros: "The crew was amazingly friendly, efficient, and hardworking."
Cons: "After 7 hours, the seat became very uncomfortable. Not just a Lufthansa issue."
Pros: "Nice crew, good drinks."
Cons: "Would prefer a vegan sandwich option for the short flight."
Pros: "Everything was on time and efficient."
Pros: "Travel is good and comfortable"
Cons: "Travel from Frankfurt to London was quite late start . Delay in immigration check."
Cons: "The four hour delay which made me miss my conecting flight causing me to spend an entire day at the airport waiting for a available flight making me miss a portion of the travel tour I booked"
Pros: "Food was great. The crew was very polite and professional"
Cons: "Great flight"
Pros: "The crew were impeccable."
Cons: "Very narrow economy seats."
Pros: "Breakfast food was fantastic. Staff was helpful, anticipatory, and thoughtfully accommodating."
Cons: "No access to usb power outlets."
Cons: "Break between the 2 flights of mire than 6 hours."
Pros: "great airport and ease of check in and quickness on boarding flight."
Cons: "boarding everyone all at once creates long unnecessary lines when staggered boarding would help"
Pros: "Food was pretty good,Lufthansa one of the best companies to fly with."
Pros: "As usual, good customer service."
Cons: "I fail to see why Lufthansa is deliberately destroying their competitive advantage."
Pros: "Real silverware and glasses for dinner and the best blanket on any flight I've ever taken."
Cons: "Movie screen is outdated and touch screen didn't worked for me to select movie. Screen for flight status was showing flight from Mexico to Germany. We did fly from Germany to Chicago."
Cons: "There was a delay on the takeoff and arrival was taken to another gate and had to take a bus. Not crew or company's fault- but makes traveling a bit slow. Several people had connecting flights..!"
Pros: "Made tight connection. Slept entire trip"
Pros: "Seat comfort, easy of boarding."
Pros: "Comfortable seats, good variety entertainment"
Cons: "Every time LH lands in Bangalore, the priority bags are never given priority. Secondly, my bags were opened and items from inside the bag were taken, like pants and shoes. The luggage strap around the bag was removed and stolen."
Pros: "The crew's hospitality was exceptional in all areas. Best flight ever."
Cons: "They were helpful, kind, and courteous and above all, friendly."
Pros: "It was a good flight with Lufthanza - nice and friendly crew, comfortable plane, good food."
Cons: "I made seat reservation in the internet and the LH agent change it"
Cons: "Took a few time to ask for my kosher food. Crew couldn't locate me on the list, than the were out of kosher food, gave me regular breakfast, which I couldn't eat more than granola. It was pre-ordered, and I called to confirm a week ahead."
Pros: "The crew was nice enough and the food was ok. Crew was great and served water and juice so many times during the flight! That was really good!"
Cons: "Movie selection was old and many movies aren't of interest. I tried to purchase something on the plane and the card reader didn't work. Lufthansa should update those card readers! Seats are becoming smaller and thinner which means more uncomfortable than they were already."
Pros: "The plane was clean, the staff for the most part friendly"
Cons: "Had to be shuttled out to the plane on the tarmac"
Pros: "Although the departure was a little bit bumpy, the snack was tasty!"
Cons: "Food was served burning hot, and nobody came over to collect the trays in for minutes"
Pros: "Standard Lufthansa short haul, Crew attentive"
Cons: "arrived off stand"
Pros: "On time"
Cons: "Marginal legroom"
Pros: "Everything went as smoothly as possible. Would definitely recommend."
Pros: "The food was kind of nice"
Cons: "Hardly any leg room, hardly any elbow room, got middle sitting on all my flights and the lay overs were terrible and last but not least my baggage were I had my holiday did not show up for two days. When it did I tipped the driver 20 pounds as he deserved it more than anyone anyways. Oh yeah almost forgot to mention my bag looks like it went through a meat grinder. Thanks Lufthansa baggage handlers your the best ever ! And BTW this para graph speaks for a my stops and transfers"
Pros: "I did Bangkok - Bogota and my bag was checked to my final destination. They have a 1 stop way to get to Bta, very convenient. Flights on time Nice meals"
Cons: "Low bag weight allowed, I got only 23 Kilos even it was such long way"
Pros: "On board entertainment and it's equipment"
Cons: "Food was lousy. Worst I've experienced . Below par to airlines such as Singapore, Cathay or Japan airlines. Lufthansa food and crew is similar to air china now . Before this travel I used to enjoy flying with Lufthansa."
Pros: "New crew on first flight but they we're even"
Cons: "Not much. Left sitting on a plane for over an hour & 1/2. Then taken into a door where I illegally entered the country. My passports seized. No other flight available to Dallas. Sent to Newark, NJ & missed the next flight to Dallas because Lufthansa lost my scooter. Someone pulled it by a wire and it doesn't run correctly. VERY BAD EXPERIENCE!!!"
Cons: "Economy plus seats were a disappointment. Instead if the bottom cushion sliding out as with the Boeing 777, the seats recline too much. Uncomfortable getting in and out of our seats. Also, there are not enough restrooms. Lines of 5-7 people were common. I will not fly the A380 again."
Pros: "Please see above. Typed in the wrong place."
Cons: "Did not take this flight due to delay missed my connection by 15 mins... Rescheduling was easy but flight was not convenant"
Boarding was a mess - the agent basically called every group in rapid succession, so there was no organization at all. The economy seats are a joke, and main cabin extra seats were sold out when I purchased my flight. As such, I was locked in the same position for four hours. Being 6’6”, it was impossible to get my bag out from under the seat in front of me, and I couldn’t have used my laptop even if my bag were accessible due to the minuscule seat pitch. Also the wifi was broken. American is a joke - can’t wait until they merge with Spirit.
Worst experience ever. My carry on was checked in and I had to carry all my electronics (laptop, etc) as if I was lost. No food. No proper AC. It was clearly stated that I have a carry on that I could bring with me and I wasn't allowed a carry on upon boarding. I flew many airlines (International and domestic airlines) and this by far is the worst experience I've had.
Pros: "The seat was comfortable for a change must be a different plane"
Pros: "Nothing special good or bad"
Cons: "My seat did not recline properly and had to sit upright throughout the flight, so was less comfortable."
Pros: "Not much"
Cons: "Why no service in first class??? Cost cutting measure?"
Cons: "Flight was broken we had to get off. I had to book a hotel room was so tired"
Pros: "Smoothest flight ever"
Cons: "Terminal at Ohare is terrible. Severe shortage of restrooms, poor signage"
Pros: "I like when they dim the lights so I could sleep"
Cons: "Flight attendant was rude, I was too tired to deal with her attitude"
Cons: "Entertainment—screen was not visible from seat and sound did not work for first hour of flight"
Pros: "Crew was nice. Plane was clean."
Cons: "Seats could have been better and inflight entertainement missing"
Cons: "Entertainment is bad, there is not enough headset to the passengers, half way through the plane, the hostess is already out of earphone. I have to watch silent movies just like the old days. How can that happen"
Pros: "The seats were very comfortable and the staff was friendly"
Cons: "The flight was delayed in arrival to Chicago, so we were delayed in departure."
Pros: "Best leg room last leg."
Cons: "Nothing specific."
Cons: "Having to pay AGAIN for a seat choice. AND IBWAS MADE TO CHECK MY XARRY-ON BAG ALL THE WAY THRU TO ROME! WHY. WHY couldn't it only be checked to Philadelphia.?. That has taken place on other flights. Should not require checking a carry-on all the way thru on an international flight."
Pros: "The staff was very cheerful and helpful !"
Cons: "The food could be better"
Pros: "Flying internationally is civilized even in coach. There is more legroom, the food and drink carts come by several times, and there are blankets and pillows for everyone. I think all cross country non stop domestic US flights should have the same coach amenities as trans Atlantic flights."
Cons: "The seats aren’t the comfiest on the 757. They are kind of stiff. But there is more legroom on international flights."
Pros: "The food was good....they kept bring us more and more."
Cons: "There wasn't a choice of movies and we all had to watch the same one with the screen in the middle of the aisle. I had to have my head at an angle and it got tired after a while..... We also had to pay an extra fee to choose seats that were together....that was a rip off!"
Cons: "Flight delayed multiple times and then again upon landing at destination."
Cons: "Foods are so salty overall. No individual entertainment system available."
Cons: "Boarded the flight before the pilot had been brought over to JFK from LGA, we sat on the jetway waiting for him to arrive for 45 minutes without the air on."
Pros: "Friendly flight crew and boarding agents."
Cons: "Entertainment system on the Boeing 757 was not up to par compared with other international flights that I have taken in the past."
Pros: "I liked that we were given cookies with our drinks that was a nice touch. I also enjoyed that it was a very quick flight from Dallas to Cincinnati. Shout out to the crew members, they work really hard to help us feel comfortable."
Cons: "The sound of the turbo engine in the beginning made my head feel really dizzy, but the buzzing went away after a while. Other than that, I think that the tiny planes should still have some sort of entertainment, even if it's just a single movie playing for all to watch."
Cons: "Haven't made it to my final destination yet.."
Cons: "Qantas would not let me upgrade at 24 hours into Business Class. They wanted me to buy a whole new ticket. All other international flights I take allow me to pay for an upgrade within 24 hours of the flight for around $2000."
Pros: "The service was above and beyond expectations. Seats in economy are roomier than I'm used to. There was also many movies to choose from for in air entertainment. Food was delicious. Will fly Japan Airlines again in the future."
Pros: "The flight was quick once we took off!"
Cons: "I did not enjoy the long wait for the flight. It was delayed about 3 times, which put us back about 2 hours. T"
Pros: "Overall okay."
Cons: "Of course the seats are too tight as always, but there was at least a meal served. The screens for the movies aren't positioned so all can see them well."
Pros: "Everything great. Rate food and entertainment moderate because there was no dinner, which we did not require, and we went to sleep so didn't pay attention to entertainment."
Pros: "Quick flight"
Cons: "seating too small."
Pros: "It was easy to travel"
Pros: "Good service by crew and the food. That's about it."
Cons: "The plane was old -6 seats across no leg room, seats narrow, packed in like sardines. Isle monitors for entertainment - everyone to watch selected old movies. Sound so garbled in our seats that we couldn't watch. Almost 8 hour international flight costing over $800 USD. Terrible."
Cons: "Comfort was compromised because we had to sit in chairs against back bulkhead and chairs did not properly recline. Headphonesfor movies were not offered. Even though I tried to reserve aseat 24 hours ahead of time, the computer system was impossible to navigate."
Pros: "Our family was spread over the aircraft and American Airlines seated us together! The food and inflight movie were great! It was an excellent experience."
Cons: "Was a bit difficult to book through Kayak. I then had to call American Airlines for everything else, and next time I'll do that instead."
Pros: "Online check in scanning my phone and having my seat already picked out. Informative while on the flight and great spacing. Also like to know that there still is free carry ons allowed."
Pros: "The crew was friendly and served multiple snacks through the flight."
Cons: "The plane was not only too small for a 7 hour international flight but the sound didn't work for the only video screen in the cabin. Perhaps bigger planes can't fly from Shannon but it would make me think twice about either flying American or through Shannon again."
Cons: "Couldn't check in on line. Flight was delayed. Boarding was hectic and disorganized. Everybody ran for the gate. Crew was prompt and not friendly. Upon arriving they announced that they did not have the Hawai'i agricultural forms, so we would have to wait until the "agent" cam on the plane with the forms, fill out the forms, and then disembark. The crew was not organized, so it took about 10-15 minutes to get off after we arrived in the gate (late) because they could not get people sit down and fill out the forms. Chaotic. I plan NOT to fly American again. Ever."
Pros: "The friendly flight attendant."
Cons: "The flight was late boarding and leaving Dallas but we arrived on time. And the plane is very narrow. Two ladies with hips sitting next to each other can be uncomfortable."
Cons: "LATAM took our luggage from a flight from a different airline that we used to get from Miami to Orlando. They locked it up and closed before we arrived. My friend was unable to get his medicine, I missed vital time from a work contract, and we had to spend the night at the airport waiting until 1pm today to receive our luggage. This is the worst experience I've had with an airline. No one spoken with on LATAM seemed to care. We were stranded without sleep and got no clear answer from the LATAM hotline. There was no mention of compensation for our troubles. I will not be recommending this airline to other travelers aa this has ruines my work schedule and my friend is unable to get his medicine."
Cons: "The flight out of Dallas was delayed. We hustled to our last gate and the person was incredibly rude about last call a d is just arriving to the gate..."
Pros: "The gentleman at the departure desk was first rate. Polite and accommodating he was just what you would expect from an airline. Especially American Airlines. The crew was the same and I was happy to have decided to use AA."
Cons: "The departure was delayed approximately an hour."
Pros: "No delays, went smoothly. Had to check my bag at the gate but no big deal."
Pros: "Good service and friendly crew; efficient boarding process."
Cons: "Seating is extremely cramped for a transatlantic flight, very uncomfortable. I have been flying to Ireland for many years and this plane was possibly the worst."
Cons: "Fat ads sitting next to me should have purchased 2 seats"
Cons: "They should have made contact with our next flight as soon as we landed to tell them to keep the door open, it took a long time to get off the plane and I had to run all the way across the airport only to still miss my flight because they had just closed the door. My plane was still sitting there for about 10 minutes they must have JUST closed the door and still wouldn't let us on"
Pros: "Pleasant travels. Small plane"
Cons: "Somewhat cramped. Very difficult getting seat assignment. Website confusing."
Pros: "The condition and appearances of everything was pretty standard"
Cons: "Delays delays delays! Both flights were delayed and while sitting on the runway waiting to take off the captain said we had a maintenance issue. WHAT! We are waiting to take off at the end of the runway and we have a supposed maintenance problem. I smell B.S there wasn't a mechanic anywhere. Liars!"
Pros: "I especially liked the flight attendants. Very friendly and polite and one in particular had a sense of humor and made everyone feel at ease. The whole process of our flight went smoothly with our flight so we were very pleased. There was a group of 10 of us on board. No one had any complaints. Thank you!!!"
Pros: "too many gate changes and delays"
Pros: "Movie choice"
Cons: "Man flight was rude for me reason"
Pros: "Updated plane. Seats were nice. Flight landed ahead of schedule"
Cons: "The new controls built into the armrests are HORRIBLE! You accidentally hit a button constantly because ITS AN ARM REST! Get the engineers building something to cover it up. We landed early and I was so excited to get a jump home. I then waited for 35 mins for my bags to appear on the conveyor AFTER walking all the way to the baggage claim from the gate. I arrived home later than I expected.....This is not the first time that the United baggage was so slow. This needs to be an improvement area."
Pros: "Aisle seat"
Cons: "Snack options"
Cons: "We were delayed not once, not twice, but 3 times. Changed our gate 3 times. They changed planes twice. Then, only one agent at the gate to do everything!! I will not fly United again unless I have to!!"
Cons: "So it was annoying that the seat that was assigned to me..airline assigned that seat to someone else because that person asked for it. And nobody bothered to ask me( no email or call or anything) even though there were lot of empty seats. But the passenger was polite he moved to his original seat."
Pros: "Flight was on time and arrived early!"
Pros: "Friendly crew Friendly Gate Staff Super fast boarding"
Cons: "Seats were tight Overpriced upsell for “preferred” seating"
Cons: "My checked luggage didn’t make it to cincinnati"
Pros: "Plenty of room, great cabin service"
Cons: "Plane was way late, several gate changes had me chasing my tail in Chicago...and that is not a friendly airport for incoming international flights on a good day."
Cons: "The wireless connection was super spotty"
Pros: "Flight attendants"
Cons: "United app would not work both ways. Have to pay for wifi."
Pros: "Crew on the plane were very friendly."
Cons: "Checking in crew were not friendly. Boarding process for IAD->CVG flight was very confusing and staff did not really appear like they wanted to help. Once on the plane, the crew there was excellent. Net - airport staff in Cincinnati and Washington Dulles (not good)."
Pros: "Boarding was easy and everything was on time."
Cons: "The first class seats I sat in on both flights were so dirty. There was good on the wall next to me food on the overhead area and the backs of the seats. It was disgusting to see how filthy the airline allows the cabin to be. Needless to say I passed on snacks."
Pros: "Great service and fed well!!"
Cons: "4 hour delay but they did give me 5,000 miles. And I think the main problem with the delay was the airports problem of not having parts."
Pros: "Seat 7 A on this type of aircraft - and United's configuration - had the most leg room and space, esp. when the seat next to you is empty. The flight crew was friendly and great!"
Cons: "Boarding gates/ area in Denver airport for these small aircraft was almost as bad as a bus station! Crowded and most cramped/ uncomfortable. Denver United staff at customer service center was most unhelpful, unsympathetic and dismissive about the fact that in spite of a flight delay that completely their fault (no weather delay), which made me miss the memorial service for my friend's daughter - my main purpose for visiting Cincinnati - they refused to even give me a patient hearing much less consider my request to try and put me on a different flight!"
Cons: "The plane was so old that it just seemed like it should be retired. My flight was also delayed 45 minutes. They made passengers get off the plane because of a weight restriction it was absurd that my luggage took 40 minutes to come off the plane"
Pros: "It was a regularly good flight, as comfortable as a long flight can be, and I thought the food was pretty good for 'airline food'. Tasty."
Cons: "My ear bud jack happened to not work. No biggie."
Cons: "My flight to Pittsburgh was cancelled and NO attempt to rebook was made by united. No compensation. I had to fly to Cleveland and rent a car for $150 and drive to Pittsburgh. United refused to pay for my rental car. Terrible experience."
Pros: "Crew was friendly, boarding was easy."
Cons: "I wasn't informed when I booked that the flight was operated by Air Canda's budget variant, rouge, and not Air Canda as was listed on Kayak. I had no option to select seats, and when we boarded I was seated on the last row by the galley with no reclining seats and the florescent lights were on nearly the whole time on a 10 hour overnight flight. There are no seat back TVs and the free streaming service went down repeatedly just like the AC outlet at our seats (there are only two of these for three people). I booked this trip nearly a year in advance, and I am extremely disappointed that I wasn't informed that I was flying a budget airline on a 10 hour flight."
Pros: "The crew was amazing. I was traveling alone with an infant and since the flight wasn't full, the ticketing agent moved seats around and gave me an entire row! It was so nice to have the extra space with all my things and to get up freely when needing to change my sons diaper. There was also a changing table in the bathroom which was much needed."
Cons: "Upgraded to first class the trip to was great the return was terrible even the first class seating was old and uncomfortable then my bag was not at my final location (direct flight) was told it wouldn't scan!? Same bag used numerous times then I was told I'd have it the next day by noon call at 2 pm and it says it's on its way them receive a call at 430 pm saying he just left the airport wtf?! Just over all very bad service and didn't get a damn thing for my troubles."
Pros: "The terminal was well supplied. I was worried because the line for security was so long, but it was automated and fully staffed - it was so seamless!"
Pros: "Great crew. We happened to be able to land 30 mins early. Never had that happen before!"
Cons: "Transfer from my international flight caused me to go through security again...."
Pros: "Very friendly staff! Hello's and goodbye's and asked if anyone needed anything several times"
Cons: "I didn't have the flight, I volunteer to another flight cause it was delayed."
Cons: "The terminal number on my ticket was wrong and when me and some other customers asked the flight lady what was going on she was of very little help. Not only that but she was making a personal phone call. So I had to rush to the other end and then just to find out that they didn't have enough room to put my carry on so I had to place it enbetween my legs which made for an even more uncomfortable flight. Also one of the flight attendant was particularly rude and kept saying she had to do her job in a very rude tone to the point were an older retired man told her he's worked too hard in his life time to be talked to like that. Overall the poorest plane experience I've ever had and I fly quite a bit."
Pros: "The food was tasty for airline food."
Cons: "The tv on the headrest didn't work."
Pros: "On time performance"
Cons: "Wifi login process is complicated"
Cons: "Both flights were late !!!!"
Pros: "Flight crew were very nice"
Cons: "The flight left an hour and 15 minutes after the scheduled time."
Pros: "The flight attendant was excellent. Much better than most of your other ones."
Pros: "The flight was short 102 people so the attendants were very attentive."
Cons: "A seat with more cushion would be nice for an 8 hour flight."
Pros: "The gate agent was so nice and polite my connecting flight was late but he still allowed me to grab something to drink. He saved my life I had been sick since I left Dallas and needed something as I felt i was maybe dehydrated."
Cons: "My Stewardess on the flight seem despondent. I am for some coffee she replied that they had that in first class but it was crazy cause I just looked thru the pamphlet and it said Now Serving Illy coffee which I love. Then I saw her give another passenger a cup of coffee she looked at me with an attitude like I just made that... Then she brought it. This was crazy because if she wasn't black I would have called her racist then again done black people are racist to they own..SMH"
Cons: "They lost my bag.. I checked two bags and one bag did not make it on my flight. Very frustrated."
Cons: "Multiple delays and gate changes; chaotic boarding; shabby plane condition (bathroom looked held together with duct tape)."
Cons: "Very uncomfortable seats on CRJ700. Bottom was fine, but seatback had ZERO padding."
Pros: "Flight staff were friendly and accomodating going to destination"
Cons: "Computer system down at check in on return flight but staff at shannon did great job on checking in manually earphones outlet in seat did not work making return flight very long with no entertainment staff were ok"
Cons: "Never want to fly into newark again. Wrong baggage claim 5 advertised and waited till last bags picked up b4 being told oh we made a mistake and its carousel 7. And if the end of the trip wasn't bad enough the beginning was a nightmare at newark with getting there and the security/tsa..Nobody wants to do their job just pass the buck and make it more chaotic. No wonder there were lines wrapping around terminal 3/4 times. I know this is not directly related to airline but since u insist on flying out of newark it is indirectly. They say la guardia is third world well then newark is fourth/fifth world. Chaos absolute chaos. Please god i will never have to fly united /Lufthansa out of newark again."
Cons: "Boarding went quickly but then waited almost 35 minutes on the plane to take off. Once the plane landed there was again a wait to pull into the gate. Spent more time waiting on the plane than the flight itself."
Pros: "I love how amazing the crew & especially the pilot handled An unexpected emergency stop during the take off. A+++ I felt comfortable and not stressed with what was being done to work things out. A huge thanks to them !!!!!"
Cons: "How shitty some of the passengers were to the crew and what was happening ."
Pros: "Conplimentary drinks and flight time. Most everything was generally fantastic"
Cons: "Choice of snacks."
Pros: "The boarding staff in the airport were excellent and very helpful. Wish I would have got the gate attendant name because she was great. There was a 30 minute delay for departure due to a maintenance issue but we arrived in Cincinnati only 10 minutes late."
Cons: "The aircraft was very cramped and uncomfortable the seats were terrible. The flight crew was being very unprofessional laughing and giggling while giving the mandatory safety instructions. The pilots did a great job getting us to Cincinnati only 10 minutes late after 30 minute delay in DC"
Pros: "Crew was fine!"
Cons: "We boarded on time but had to wait about 25 extra minutes because luggage went to to wrong gate for wrong plane. My luggage was not there when I arrived and the next day I still don't have it."
Pros: "The stewardess offered me a free refil"
Cons: "No wifi, we sat 15 feet from the gate for 15 min waiting for someone to move the jet bridge. Did they not know we were showing up? Was it a surprise? Then I had to wait 30 more minutes for my luggage to arrive."
Cons: "t was delayed without informing me i stay in airport 6hours"