Pros: "Excellent service"
Cons: "All good"
Cons: "reservation changes were not communicated well and kept changing"
Cons: "WIFI was not working"
Pros: "It was on time"
Cons: "The first class crew were TERRIBLE! They were obviously not happy to be there or be working. Didn’t check back on us, didn’t pick up our empty glasses, and didn’t even say goodbye. Too busy just talking to each other. I assume this was because it was an American flight. I’ll fly Southwest next tim"
Pros: "Great crew, nice service, comfortable."
Cons: "Nothing. Loved it."
Pros: "Seat was good. Crew Service also was good"
Cons: "Didn’t like sitting on tarmac for 40 minutes after arriving. Got very warm and uncomfortable to breathe"
Cons: "I was not notified that my card was declined and this caused a ton of delays"
Cons: "2 hour delay on take off"
Pros: "I sat between two people who were lovely to talk with, but were much larger than me and i felt squished in between them. I felt pretty claustrophobic. Note to self, to choose window or isle."
Cons: "longer seats."
Cons: "Flight was delayed."
Pros: "How smooth and orderly the whole trip went"
Pros: "Fast flight"
Cons: "Blanket provided"
Pros: "Crew so polite and friendly. Also very accommodating with young man with special needs."
Cons: "It is much better now"
Pros: "I liked the mood lighting, the spacious area under the seat in front of my aisle seat, the choice in movies, and that every seat had a screen."
Cons: "The takeoff and landing were smooth except that the plane felt like it was fishtailing a bit. Otherwise, it was great!"
Pros: "Crew great. Leg room better then I have seen on other flights."
Cons: "Can we go back to the virgin way!!!! Charge me more in the overall price for a seat. It feels like such a scam. I booked with my boyfriend and I can’t pick seats. Then when we get to airport I have a seat but he doesn’t. Then we don’t sit together. With United if you have the card you can pick."
Cons: "Faster on time and help when late. Awful"
Pros: "Helpful polite people , on time, luggage was delivered quickly"
Cons: "A little more food on the 4+ hour flight. Otherwise a great experience!!"
Pros: "I'm an aviation enthusiast. It was the plane I liked..."
Cons: "Nothing that Alaska Air could have fixed."
Pros: "Crew was super nice and plane was quite empty"
Cons: "Take off got delayed (not in Alaska Airlines' control though), but all in all a very pleasant flight."
Pros: "Crew was friendly and fun. Seats were roomy with plenty of leg room."
Cons: "No soap in bathroom stall. Told crew who tried to correct it but it was broken. Boo..."
Cons: "Flight attendant was on phone rather than greeting customers as we deplaned."
Pros: "Half of the flight was empty. I asked of I could move to the row behind. I was told that was premium seating and I didn’t pay for that. I didn’t appreciate being addressed like that. And did ot really matter when nonoe is sitting there or plenty of other seats."
Cons: "She could have just let me sit there. I should have been told that the seat didn’t recline when the ticket was pirchase."
Pros: "I always enjoy Alaska but this was another level. I was horribly late and still processing at security with 10mins until take off and the guy at the gate called me to see where I was - gave me mins to make it - which I did - just.. I was traveling to San Diego to meet my family for the weekend - I would’ve been in severe trouble had I missed the flight. Thanks Alaska!!"
Cons: "We were to leave the airport at 3pm, but didn't leave until 5pm. So we ended up arriving at 6:30 instead of 4:30. Not happy at all"
Pros: "Seats were decently comfy. Good entertainment selection."
Cons: "Delayed almost 2 hours"
Cons: "I was in 1st class and they ran out of breakfast options."
Pros: "The spacious seats. Great customer service. Fast and smooth site."
Cons: "For some reason when I booked the flight for my boyfriend and I we were seated apart from each other in a different row."
Cons: "There was only water served then 30 minutes before landing they served juice. We had to ask if we wanted some of the cookies they are suppose to give out"
Pros: "I used an expensive backpack that lost a major fastener that rendered it basically useless."
Cons: "I didn’t like the way they handled my luggage. I can’t get another backpack like the one Alaska Airlines ruined. I’m sad."
Cons: "They cancelled my 5:30 pm flight and text me that they put me on a 6a.m. flight the next morning without offering me a hotel or anything. I had to make new arrangements myself and the only option was to fly out earlier in the day and lose a day of sightseeing and time with family that I made the trip for in the first place. I had to race to the airport to get there in time. It ruined our trip."
Pros: "TSA pre-cleared me so I didn't even have to take off my shoes and there wad no one else in line in front of me. Alaska Airlines has comfortable seats with lots of leg room. We didn't get fed but there were many choices of movies and t.v. shows to watch."
Pros: "Flight attendants were very nice and helpful."
Cons: "Our seats did not recline - this was a red-eye flight so not seats that do not recline is a problem. The plane was very cold and we kept our jackets on but it was still too cold. The flight attendant said it was warmer in the center of the plane. That's great for them but didn't help us since we were not seated in the middle."
Pros: "Crew was great, dealt with angry customers on delays well"
Cons: "The flight was delayed over an hour due to booking too many on the same gate. And late planes"
Pros: "I had no problems with my pet"
Cons: "Great flight fast Only thing was I didn’t get my boarding pass for my second flight and I had to go through security all over again"
Cons: "If there was a less than one star that is what they deserve. SFO flight was late. They gave away my seat on my connection to Kalispell. They basically blamed me for being late and not being there on time. Two others from my flight were allowed to make the connection but told me that they gave my seat away because I was late. We all showed up at the same time from the late flight. I talked to 3 people including customer service and did not get a single “I’m Sorry”. Do they not communicate with each other when a flight is late and they have passengers for connections running late? They told me they don’t talk. The best they can do is put me standby for 9:30 flight and if I cannot get on that flight I have to wait until morning. My daughter is in a competition tomorrow morning and thanks to Alaska Airlines I’m going to miss it. I’m sitting here writing this review, paying for a dinner I should not be paying for and probably searching out a hotel room until morning when I can catch a flight. Unbelievable the lack of empathy."
Cons: "There were no snacks offered. We took off late and sat on the plane for 30 minutes before the captain came on to announce there was a delay"
Pros: "Everything in Alaska’s control went great. The passengers not as much."
Pros: "The mood lighting on the plane."
Cons: "Not applicable; everything about this flight was great!"
Pros: "There was a huge line for security but a sign telling us to expect a 15/20 minute wait made it more acceptable. The boarding to the Alaska flight itself was seemless and the on board staff were very friendly and helped stow my bag. The captain apologized for the late departure of only 30 minutes and kept us informed of how the flight was progressing."
Cons: "I forgot my headphones. $3 to borrow a pair from virgin?"
Pros: "Alaska is great as always and try to fly with them when traveling!"
Pros: "The crew was wonderfull, very attentive, pilot got Us before schedule. Overall very pleasant and smooth flight."
Cons: "There was nothing I did not like about the flight."
Pros: "Boarding and expected part of the flight were fine."
Cons: "Because if weather, were were placed into a holding pattern, then rerouted to Ontario, where we were refueled and then flown back to San Diego. Very little information was passed along. The crew began to get short and frustrated with the passengers."
Pros: "Every employee was professional, the plane on time, the landing was smooth."
Cons: "I can't say anything nagative for this flight."
Pros: "A row of seats all to myself. On time departure and arrival. Smooth flight. Super polite and friendly crew."
Cons: "If I have to pick something, maybe the chatty woman behind me but that's not the Airlines fault."
Pros: "Real tray tables! A magazine! Power jacks!"
Cons: "Waiting for a gate agent so they could open the door in Seattle."
Pros: "Very attentive and engaging crew."
Cons: "really nothing!"
Cons: "Flight was late for one hour"
Cons: "Aircraft was too warm. Needed more air!"
Cons: "The entire time there was a clogged bathroom smell coming in waves. The crew was forgetful of requests. Not a pleasant flight."
Pros: "Crew and service were outstanding"
Cons: "Good taste perhaps...?"
Pros: "compared with other airlines they were just OK"
Pros: "The crews were very fast and efficient. The Dinner was good but the breakfast was very basic."
Cons: "The seat was so crammy and disgustingly uncomfortable"
Pros: "Check in person was very helpful in rerouting our flight."
Cons: "Our flight was delayed 3-1/2 hours. The gate crew booked us in another flight but did not issue a ticket, so after transferring to another terminal, we were sent back to the Delta terminal to be issued a ticket to a third airline since we already missed the second flight. Then, they lost our luggage"
Pros: "Seats are fine. Ordering system is up to date."
Cons: "After the first two hours of my flight (which I sleep through) I couldn’t buy a drink a soda or anything."
Pros: "Quick boarding"
Cons: "More water offered by crew"
Pros: "Charging at every seat is great."
Cons: "All of the plane extras (e.g. WiFi, food service, etc.) were out of commission for some reason. Without WiFi, I couldn’t watch anything on my own device, and I would’ve had to pay for a headset that is compatible with your screens."
Pros: "The crew was amazing."
Pros: "On time, smooth take off and landing."
Cons: "The only problem with the food was it was all canceled because of rough weather."
Cons: "I’m would be much better if I can sit by my husband."
Pros: "I was upgraded to Comfort+ and the seat next to me was left vacant. That was a great flight!"
Cons: "Crew could be on time for work so the flights aren’t delayed"
Pros: "It was a nice flight. No troubles"
Cons: "Flight was delayed, for unkown reasons."
Pros: "It was Ok. Some short delay but over all not too bad. Just didn't like the fact I always get seats next to the toilet"
Pros: "No delays..arrived early"
Cons: "Restrooms were dirty"
Cons: "Missed waiting 5 hours for next flight"
Cons: "The plane was hot"
Pros: "Great flight attendants and crew, 30 min early!!"
Pros: "Like Above"
Cons: "Like above"
Cons: "It was very hot in the cabin during the flight. Several passengers noticed."
Pros: "Call back service was best part."
Cons: "Booked ticket through venture card points. This meant that the email address and phone number to contact us in the event of changes was mediocre information. I was informed from Tripit that the flight was delayed, not by Delta. Reservation personnel took logical course of action to find new flight for connection that we could make because of delayed initial flight. I would recommend that they first see if there is an earlier initial flight that the customer could make, then look at finding later connecting flights. We found out about delay 8 hours prior, so we had plenty of time to get to the airport earlier. Total delay required me to take additional day off of work."
Cons: "Didnt fly from San Francisco to Atlanta"
Pros: "On time, comfortable, great flight attendants."
Cons: "Attendant probably trying to be funny"
Pros: "Once aboard, flight went without a hitch and flight crew was attentive"
Cons: "The inflight entertainment options need to be expanded - I've run out of movies that I want to watch!!!"
Pros: "The movies were spectacular"
Cons: "Food was a bit plain"
Cons: "Delta airlines has very poor costumer service. THE WORST I HAVE EXPERIENCED. I wasn't the only one feeling this way, I witness a couple people fighting on the phone like me. When my 1st flight was delayed I asked to be rebooked then and the delta employee insisted that I would make my connection. I didn't make it. This is not all. I could have gotten to a near city several hours after but on the same day, but the mediocrecy of this employes did not allow me to get there until the next day at 7 am. Happy new year to me. This two women (or one of them) on the phone, lied to me. There was an option to get me here and one of them failed to do their job right AND LIED TO MY FACE ON THE PHONE. Just unacceptable. I will sue them, I had an under age waiting for me in Cancun and a pet with me!. With no food or access to do its necessities. AND THERE WAS AN OPTION THAT "they missed" on porpuse."
Pros: "It was a good flight"
Pros: "Quick and on time. Comfortable seats."
Cons: "Not many movie options."
Cons: "It was so late I missed my connection to sun valley flight. There was not another flight for 8 hrs!!! I think the sun valley flight should have waited for us. It was a matter of 10-15 min. Crew did not try to board people quickly to get us out of San Diego. 5 more minutes might have made a difference."
Pros: "It was on time. Flight crew was courteous. Plenty of room and comfy seats. Good entrainment media"
Cons: "Wish it would've had more movie options"
Pros: "Flight was on time and left and arrived on time."
Cons: "Should offer headphones for free."
Pros: "The service was fine. I slept the entire flight."
Cons: "I was not impress with the breakfast since I do not eat yogurt. It is a good thing i am not a breafast eater normally because I would have been hungry."
Pros: "The new Delta planes have great leg room for tall people even in coach."
Cons: "Asked for hot tea but what I got was barely tepid."
Pros: "The cinnamon cookies, the in-flight movie selection, and the helpful flight crew helped make this flight not as bad as it could have been."
Cons: "There was an infant in the seat directly behind me that chose to cry and scream through a large part of the flight. The mother of this child did not/was not able to keep the child from crying. Even with headphones on, this child's crying persisted to pierce the ears of every passenger within 5 rows of it."
Cons: "Boarding was ok however person sitting next to me, her seat was double booked. Luckily the other person also got Comfort seat."
Cons: "I tried to get a seat and it was so hard, i couldn't do an online check in and once at the airport, no one could help me."
Cons: "Price of food"
Pros: "Quick boarding"
Cons: "The delta comport seats were not comfort seats were hardly comfortable and the leg room wasn't worth paying for."
Pros: "I've never seen such a modern and easy to use entertainment system before. All the movies are complimentary."
Pros: "I could have flown United direct for about the same price - but chose to fly Delta via Atlanta because, well, it's DELTA. Delta's first class is really first class - it's more than just a bigger seat .... the staff from the counter to the cabin crew all treat you like you're a valued first class customer. The experience of flying today is mostly like being shoved into a subway train in Japan with no genuine gratitude for my patronage. Not with Delta - they really do go above and beyond and it is not lost on me."
Pros: "On time. No problems."
Cons: "Hard to understand what group was being called to board. No systematic lineup, just crowding around."
Pros: "Staff was friendly but Stern with customers that needed it"
Cons: "Closed captioning or subtitling didn’t work on the app."
Cons: "1 out of 2 bags came on a later plane."
Cons: "On time departure and arrival"
Pros: "The boarding was fast and the flight was Short. Can’t say much about the food since the flight took only about over an hour. The crews were nice and friendly."
Cons: "The flight was delayed."
Pros: "Flight was fine"
Cons: "Please don't board us and then proceed to make us wait on the plane for an additional two hours. The flight is onnly 80 minutes... and we waited in our seats with no entertainment or services for two hours. Please do not board passengers when you know that we won't be able to take off -- that's ridiculous!"
Pros: "Friendly crew, on time and perfect landing"
Cons: "A very rude boarding agent insulted a young man from another country who was boarding in front of me. He misunderstood that they wanted him to check his luggage instead of carry it on. The agent yelled at him and shamed him in front of other passengers. United strikes again!! Seriously folks, you suck!"
Pros: "My entire family was upgraded into better seats. For my two kids, they were moved into economy plus. My wife and I were upgraded to first class. I did not ask for the upgrade, nor was I charged for the upgrade. So as you can imagine we were all very pleased. Even our bag's were properly managed upon our arrival."
Cons: "Snack selecton was poor and there was no entertainment."
Cons: "My 10:00 p.m. flight was canceled so I had to spend the night trying to sleep in the airport. Have you ever had to do that? Not fun."
Pros: "Boarding was very easy , no long line , trip was on time ."
Pros: "Nice staff"
Pros: "The girl next to me was kinda cute"
Cons: "Nothing the airline can fix, just slow passengers. Maybe allow the more experienced flyer to sit up front so we can get off the plane faster"
Cons: "Leg room and seats are way too tight and uncomfortable and I am on the thinner side. Can imagine how hard for larger people. Really cringe at having to pay for check in luggage as very used to Southwest's 2 free."
Cons: "Worst flight I've ever had... stayed on the runway for 45 min and didn't say one word to the passengers"
Pros: "On time"
Cons: "As with all other flights, no room to breath."
Pros: "I was concerned about my carry on !I the lady at the counter told me I will be fine,and let me preboard ! This helped me with my anxiety !! Flight was delayed , waiting for other passengers! we were informed in a timely manner!"
Pros: "Great flight attendants"
Cons: "Seats too small"
Pros: "Crew was friendly, flight was on time."
Cons: "Food is actually not applicable"
Pros: "Arrived safely and almost on time despite late departure."
Cons: "Boarded plane in nonsensical manner. Had to try to walk opposite the flow of traffic to find room in overhead luggage compartment. Plane was too cold."
Cons: "Lost $700 on this trip. The refund policy was extremely unclear, and the time window for valid trip insurance was extremely short. The purchase of insurance was useless."
Pros: "quick and easy flight"
Cons: "overhead wasn't full but they still tried to make me gate check my bag"
Pros: "Super friendly funny attendant"
Pros: "Always very easy to fly with united. Very friendly crew, and very helpful with my bag."
Cons: "Liked it all."
Pros: "Good movie options, quick boarding process."
Pros: "The crew that bothered to show up were fine, not overly friendly as they SHOULD have been due to the extreme delay."
Cons: "I checked in online and printed my ticket a few hours before my flight, so I was dropped off at the terminal where my gate was supposed to be. THEN after I get through security, I find out my gate has been changed to another terminal- one for international flights. I had to walk for 30 minutes with my heavy carry-on to find the correct gate. Then the flight was so incredibly delayed because a flight attendant decided to just not show up for work. So unprofessional! If the flight had been delayed because of uncontrollable conditions, then that would be another story, but come on! A flight attendant not showing up for work? That's pathetic."
Pros: "Great staff"
Cons: "Board unboard then wait for an hour to get a cleaning crew? Another h delay Of my 3 flights on this trip each one was considerably delayed"
Pros: "check in at a kiosk"
Cons: "everything was good"
Cons: "Same as above haven't even made it home yet. I recommend kayak not work with united unless u want to lose business."
Pros: "Short direct tv preview was lovely. Helped relax"
Cons: "I didn't like how late the flight was and we weren't getting information on what was happening."
Cons: "I could be riding my bike to the destination faster than this. You airlines overbook your flights and then can't handle any slipups if something goes wrong, then your "customers" become the dominoes that fall. With the risk that I must stay overnight in the airport!!!!!! OUTRAGEOUSLY TERRIBLE!!!!!!!!!!!!"
Cons: "Didn't seat us together, although I selected seats at purchase."
Pros: "The crew was friendly"
Cons: "Some passenger were allowed to carry more them the 2 bag carry on rules."
Cons: "The flight was a little pricey, but that was to be expected from my short notice purchase!"
Pros: "Flight was not completely full"
Cons: "Should have meal if flight is during normal dinner time"
Pros: "They were prompt and polite"
Cons: "Delayed flight so they transferred us to American which turned out to be delayed and we missed our connection in LA and had to stay the night. They could not find us on the computer system because of the transfer. We took the train home at our own expense. Not happy with costumer service. There was a lack of efficiency and care. We were in the air for 4.5 hours but spent two whole days traveling. No thank you united and American!"
Pros: "Everything else was fine."
Cons: "Once we boarded the flight people started getting text messages that there was mechanical issues and there would be a half hour delay. Crew didn't even know. Then pilot said there would be an hour delay because they had to wait for a "deadhead" pilot. That should be unacceptable."
Cons: "After sleeping in the airport all night, I was put in the seat next to the restroom which smelled really bad"
Pros: "Both flights were early, which was nice for a change."
Pros: "I got to my destination safely."
Cons: "The endless delays, small leg room, small seating, pressurization of the cabin fluctuated which plugged my ears a lot."
Cons: "flight delay. no plane at the gate for 30 minutes after time to board."
Pros: "See first review"
Cons: "See first review"
Cons: "Flight two hours late"