No breakfast and it felt like an untrained cockpit
Pros: "The plane condition."
Cons: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."
Pros: "Crew were excellent"
Cons: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."
Cons: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"
Pros: "The crew was pleasant"
Cons: "Baggage checkin & flight boarding was slow & disorganized."
Cons: "I was seated next to the restroom, which is not a pleasant experience for an international flight."
Cons: "Flight got delayed 30 minutes"
Cons: "1. In Flight Entertainment 2. Controlled In Flight Temperature"
Pros: "No delay and nice staff"
Pros: "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
Cons: "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."
Pros: "The crew are amazing! Attentive and friendly."
Cons: "The seats could have been bigger."
Pros: "Cabin facilities"
Cons: "They didn’t bring one of my bags"
Cons: "I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got"
Pros: "The crew was amazing and the food was great."
Cons: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."
Cons: "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."
Pros: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"
Pros: "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
Cons: "tough to sit on a plane for 9.5 hours"
Pros: "Good comfortable seat with extra leg room. Pleasant crew."
Pros: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Cons: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."
Cons: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"
Cons: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
Pros: "Efficient crew"
Cons: "Long, slow line at check in. Not many new movies or tv shows"
Pros: "The seats seemed to have more space on this plane which was nice."
Cons: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
Pros: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Cons: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Pros: "Easy to board and easy flight."
Pros: "The attendants took great care of us. Super smooth flight."
Pros: "We got a meal for a 1h flight only"
Cons: "No entertainment but normal for this type of flight"
Pros: "Cabin crew were very professional."
Cons: "Aircraft returned to gate due to fault and was delayed for 45 min."
Pros: "Delayed flight but staff apologized as for safety reasons."
Cons: "Very late arrival"
Pros: "Bording was good and general flight ok"
Cons: "This airplane must be the oldest in the fleet. No USB, no charging, no touchscreen technology, no plugs, no bluetooth."
Pros: "Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good."
Cons: "The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me."
Pros: "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
Cons: "Not much to comment on here."
Pros: "Wider seat than most business class"
Cons: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
Cons: "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."
Pros: "Airline staff good and professional"
Cons: "Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop."
Cons: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy!"
Pros: "Jet airways flight till mumbai"
Cons: "Poor legspace in Klm flight till Amsterdam"
Pros: "The cabin crew, the flight and communication and the cleanliness of the plane."
Cons: "It was really unclear which desk to use at Birmingham airport to check in. It was extremely stressful for a first time flier as I had no idea what to do - the desk location wasn't marked clearly and when no staff were there it wasn't clear that the desk was open."
Cons: "KLM had bumped us to a later flight for no reason and again we had to call with a long wait to get our original connection restored, However, we did not get boarding passes during checking in Europe and thus had to go outside security in Detroit to the main check-in gate and wait 30 minutes to get the error resolved. Then it was back thorough security and a rush to the gate to get there in time to board. Lost our original seat assignment and wound up in the last row at the tail of the plane. Extremely poor coordination between KLM and Delta who operated the flight."
Pros: "Flight was efficient enough and staff were friendly."
Cons: "It was delayed quite a bit and more on-time updates would have been appeciated."
Pros: "Everything was good. The crew was very friendly and attentive. The plane was comfortable, with great entertainment on the personal screens. The food was delicious. Flight was on time and actually arrived early, but then we had to wait for a gate (not the airline's fault)."
Cons: "No complaints at all."
Pros: "Food and staff were great"
Cons: "Entertainment system old and not as many options as other KLM flight. No power on aircraft for charging"
Pros: "Very good flight, excellent service and good food."
Cons: "With skyteam elite status cannot select free upgrade from economy to premium economy unless it is 30hrs before boarding for this code share which is actually a KLM flight"
Pros: "We really liked the KLM people, from the check in crew to the flight attendants."
Cons: "I slept didn't have snack offered and no entertainment"
Pros: "Excellent service"
Cons: "Having to pay extra to pick a seat prior to check-in. I didn't, and got a decent seat anyway."
Pros: "I liked the leg room, I liked the customer service of the crew, smooth flight."
Cons: "Both ways up and down I struggled with over-head luggage space. We were allowed a cabin bag and a small hand-bag in the flight but as we were among the last half of the passengers to board the flight we couldn't find anywhere to keep our luggage and the crew had to take them away from us to store them somewhere at the back far away from our seats. As a result we had to wait until all the passengers got off the plane to get back our luggage and we were the last two passengers to get off. Unpleasant!"
Cons: "I wasn't sitting next to my partner and we sat on the Tarmac for 45 minutes after the flight was already delayed by 30 minutes."
flight was excellent. The crew was very helpful. Finnair made this 10 hour flight flyby. The entertainment screens on every seat really help save the battery life of your personal devices. We were served dinner and even a light breakfast, both of which were tasty. The crew even did all they could to help one group of passengers with their child, as to keep them comfortable during the flight.
Pros: "the seating was very uncomfortable i barely had any leg room"
Cons: "Dont go on economy its not good espically fir being the main airline for spain its not really that good compared to other airways for example british airways"
Cons: "I was bumped off my flight and re-routed return to NYC. Flight was supposed to depart at 10:25am and flight they put me on left 1:05 Pm and the connection was not even Finnair, but Icelandic air. The Kayak site did not alert about extra charge for confirmed seat before I had paid in full ticket."
Cons: "The flight was late to Helsinki and we missed our connecting flight to Barcelona that was also on Finnair. I was given a hotel voucher to a nice hotel with a complimentary dinner voucher. The dinner was a buffet that was limited and less than mediocre. A chicken option was not even provided, no soup"
Pros: "reasonable leg room comfortable seat"
Cons: "No choice of food and service was quite slow but meal was fine the breakfast was ghastly a continental option would be much better"
Pros: "The crew is excellent. Very friendly, professional, and helpful. Both on board and at the desk inside the airport. They listen to your needs and respond the best they can. Seats are comfortable enough for Economy. Good selection of movies to watch. The flight was on time and arrived even a little earlier than expected."
Cons: "The food was filling, but not particularly tasty. For those seated toward the back, there was no choice. Although maybe there was no choice to begin with. Normally, on international flights, for the first (bigger) meal at least, you are given two choices, such as meat or vegetarian, beef or chicken. The food itself wasn't great. The salad was below average on both flight, from and to Chicago. So was the desert. Drinks are offered once with each meal in very small glasses. Although there is a bottle of water from the start."
Pros: "Customer service and efficiency"
Cons: "The delay because of a software glitch"
Pros: "Great service on biz class, comfortable seat, quiet airplane (A350)."
Cons: "I liked it all."
Pros: "Good flight, on time, nice crew"
Pros: "Food was all right because the flight didn't depart from Finland and catering was from a non-Finnish supplier. Hurrah!"
Cons: "Stewardesses announced that only chicken is available, regardless of any special meal requests (vegetarian etc..). Eventually special meals were located, but not before passengers specifically demanding for them. WTF. Finnair generously pours you a half an glass of wine with meal, for anything more you have to pay for. Supposedly you can buy snacks with money, but there were no menus or pricelists to be found in the seat pockets. Touchscreen functions were barely working on my entertainment screen, the remote control didn't work altogether. WIFI didn't work at all."
Cons: "I didn't like that seats originally assigned after the flight was booked were changed right before the boarding. This is a nonsense. Why would you do that?! Without notifying prior to check-in."
Pros: "Service was good"
Cons: "Sitting in last row of business, coach passengers talking loud, bumping and kicking my seat back. I wouldn't call it business at all."
Pros: "Very friendly and efficient service. Food on this flight was surprisingly good. All families traveling with children got gifts from the airline. Nice touch!"
Cons: "I flew economy class and my seat was not the best. I was in between two big guys. I suppose that was just bad luck."
Pros: "Friendliness of staff"
Pros: "Friendly service, clean airplane, great food."
Cons: "No leg room in economy. Worse then United and American Airlines!"
Cons: "Choice of movies"
Pros: "Fantastic service staff food and beverages"
Cons: "Just slightly hard when laying down on the seat to sleep"
Pros: "рейсы точно по расписанию, без задержек, персонал внимателный"
Cons: "заказала и оплатила билеты за 4 месяца до перелета, а получила место в самолпте на самом последнем ряду у туалета"
Cons: "We didn't get from Helsinki to Dublin we were redirect via Paris."
Pros: "In JFK the Finnair staff helped us expedite our connection process (the flight from Helsinki was delayed and we hardly had time to make the connection)."
Cons: "The flight was delayed by almost 4 hours. It was a miracle we made our connection in JFK."
Pros: "Crew was proffessional"
Cons: "The crew did not use air freshener and some passenger smell really bad."
Pros: "Arrived ahead of time Crue"
Cons: "Sales on board"
Cons: "Late arrival caused late departure for 1 hour."
Pros: "Headset did not work properly overall it was great"
Cons: "Headset receptacle did not work properly I could only hear in left ear"
Pros: "The crew made the entertainment free because of the delay. They were very hard working to make things right."
Cons: "Plane was late at Fenver and Heathrow and into Geneva. Plane seating was uncomfortable for such a long flight. This is an airline issue not specifically BA/Finnair."
Pros: "Flight attendants were courteous and efficient, boarding flowed smoothly."
Cons: "Customers should be able to indicate their food preference before the flight, i.e. chicken, beef, vegetarian, etc., instead of taking pot luck or paying more than $12 for the option of selecting beforehand. In addition, there is a great deal of waste in giving everyone sugar, salt, creamer, etc. I know it's more efficient for the flight attendants, but I hate to see so much waste."
Pros: "The accommodations made me feel like I was in first class!"
Cons: "The screaming child behind me ):"
Cons: "This was booked as British Airways, but ended up American Airways. The food was cold and had to be reheated, the plane was worn, overall this was one of the worst flights to Europe ever. I did not book American, just got duped into it, but now I will make sure I will never fly American again."
Pros: "Plane was on time Checked luggage arrived I slept for the duration of the trip which made the 5 hour flight OK."
Cons: "Legroom and seating in general is cramped. But unfortunately that is the case in today's travel experience with US carriers."
Cons: "I wish I had known this was an American Airlines flight. They're the worst. Delays all the time (including this flight), crew who couldn't care less, uncomfortable seats, general mediocrity. Next time tell your consumers what you're getting into!"
Pros: "Not much to enjoy"
Cons: "The service. 3 hour late flight, had to rebook my connection out of my own pocket. After we got on the plane, we find out the issues were not fixed and had to wait another hour. Terrible food. Yogurt was actually expired, so I had no breakfast. People were all nice as they told me I should have booked the flights together. Hmmm... Maybe you should not have been 4 hours late. I planned my trip with more than enough time to make connection... Called about my travel insurance and found out it kicked in after 6 hour delay. Customer service should never make you feel like the issue is your fault."
Pros: "The Iberia plane had a new interior, and possibly was a new plane. The new thinner padding on plane seats was not a problem at all. The crew was friendly and let me switch to a different seat that had an empty one beside it so I could stretch out more. A great flight."
Cons: "I liked everything. They exceeded my expectations."
Pros: "Great flight and nice people"
Cons: "Because the flight was through british airways, extra baggage was $90 much more expensive than Finnair's prices. After paying that before departure to London I recieved an email from British Airways that stated an extra bag for both my flight to London and return flight to San Francisco had been fully paid for. At the airport I was told by British Airways employees that I would have to pay another $90 regardless of what my email said because their official prices are $90 each way not both. I showed them the confirmation I had recieved and all they could say was "that is confusing". There was very little empathy or attempt to help. As a result I was forced to leave the suitcase behind with my acquaintance in London and do an in airport shuffle of all of my belongings. The flight was great but beware emails that may not match up with online info."
Cons: "After waiting around in the airport for almost 10 hours we were finally told the flight was cancelled and my direct flight turned into a taxi transfer and 3 flights with a day lost on my vacation. I was not offered any compensation however I heard some passengers were given $7 food vouchers to be spent only in a small convenience store that was the only store open."
Pros: "Staff as always is polite"
Cons: "The man sitting next to me required two seats. The arm rested had to be lifted to my seat to accommodate him. I complained but the flight was full and my seat could not be changed. I was told that British Air policy was not to require extraordinary over weight people to buy two seats. No, instead the person next to that overweight person has to suffer. A very stupid and unfair policy. As a result I will never book Finnair or British Air again if I can avoid it."
Pros: "Courteous attendants on board! Food not bad!"
Cons: "Flight was delayed by more than an hour and there was on one announcement unril we boarded! It would have been nice after half an hour to get an update."
Cons: "Seats given away that we selected six months ago even though we checked in days early. Four family members all over plane."
Pros: "The meal for dinner was nice with wine, good old fashioned meal service. The plane was clean. Blankets and pillows provided. Staff seemed efficient. The flight was operated by Iberian so it was all in Spanish. Okay for us as we speak Spanish."
Cons: "The seats had so little padding. We are not very tall and the seats are just too close together. The poor fellow behind me could not make a move without bashing the back of my seat. Not his fault. If you are over 5'5" tall you are in trouble. It is too bad that flying has become so uncomfortable in coach."
Cons: "There was a very poor selection of movies to watch:( Last tim ei flew AA, and there was an absolutely huge choice . . . Would love to see that improved . . I think you have to cater for all tastes . . . and that definitely was not the case on my flight"
Pros: "Checking and boarding was lighting fast"
Cons: "There was a bit of a delay, which was due to weather and certainly not their fault. They kept us informed"
Pros: "The flight crew were professional and friendly."
Cons: "the seats are too small and cramped. I am quite small and I felt cramped. I feel on long flights there should be more leg room"
Cons: "Was not able to check in online on either leg."
Pros: "Crew was nice and boarding was on time"
Cons: "entertainment on the A330 is so sluggish people think the screen is not working correctly pushing harder and harder on the screen making it uncomfortable for the people in front of them. Food is as usual: Not very healthy and always the same."
Pros: "Boarding was smooth and the flight crew and attendants were friendly and helpful."
Cons: "The seats were so close that we felt like cordwood stacked vertically. There wasn't elbow roon to butter my roll without elbowing the person in the next seat. The food was boring. It was very cold, despite my dressing warmly. It was a relief to board our next flight, which was JetBlue."
Pros: "Liked the upgrade seat"
Cons: "Food was aweful both the dinner and the breakfast the following morning ."
Pros: "We loved the service and staff. The plane was clean."
Cons: "The video/movie system was old, and the chairs were old."
Pros: "Pleasant helpers moved me through the maze and queues"
Cons: "Airport is vast. Transport to T4Satellite left me in nowhere land for a long time. Had longer layover which was fortunate."
Pros: "Loading was handled well as was most everything else. The entertainment options were good and the airline food was about the usual....Bad to just unappetizing. Overall, the flight crew were friendly and helpful."
Cons: "I am gettin pretty tired that the airlines I book with are FAILING to pass on my dietary need of Gluten-free meals to the airlines handling my return flights... This has happened THREE times now and is getting pretty damn old. I originally booked with Finnair. My outbound flight from RDU to LHR was with American Airlines. My return trip--open jaw--LHR to SEA was actually flown by British Airways. BA was NOT given my transferred flight details of dietary needs and seating preferences. Not as frustrating if this only happens once; three times is definitely a pattern and a problem!"
Pros: "FLIGHT WAS ON TIME VERY FRIENDLY STAFF AT GATE ON BOARD STAFF MOSTLY FRIENDLY NO HASSLE WITH MY CARRY ON LUGGAGE FOOD WAS "OK" ONE WORLD SHOULD BRING BACK THE CHEESE PIZZA SNACK! BATHROOMS CLEAN"
Cons: "OLD PLANE OLD ENTERTAINMENT SET WITH FUZZY SCREEN NO WIFI ON BOARD STAFF ON RETURN FLIGHT FRIENDLY BESIDES ONE WOMAN WHO WAS VERY RUDE SEATS ARE TOO CLOSE TOGETHER, NEED MORE SPACE FOR LONG FLIGHTS"
Cons: "When I booked the flight there wasn't an option for a special meal and I have dietary restrictions so I was unable to eat any of the food on the plane."
Cons: "Significant delays"
Pros: "We took the offer of putting cabin baggage in hold. Some of those that retained theirs had "oversized" bags that should have been taken from them at the steps of the plane. As this did not happen there were a lot of problems including the problem of opening the lockers"
Cons: "Stricter control on cabin bags. The result was that our bags were already on the belt when we got to customs area"
Cons: "I missed my international connection because flight was three hours late."
Cons: "Unbelievable waste of time and gross inefficient experience trying to get assistance service for a wheelchair abominable delays wrong numbers and general disconnection between ground services & personnel. No problem in New York with Delta no problem in Barcelona but London was a sad performance."
Cons: "The flight was cancelled."
Cons: "Getting through customs in UK and getting luggage tags to Dublin was a nightmare. Took over 2 hours, went through 4 lines to get luggage tags and given misinformation. Poorest travel experience in 40 years of traveling. Brits need to learn how to expedite processing."
Cons: "We didn’t, have a wheel chare whan we arrived to Dublen we wait near 1 hair till they come"
Cons: "Finding out that I had to pay more for my bag."
Pros: "Short flight so no food"
Cons: "All good"
Pros: "Crew was superb, very friendly and helpful as the handle of my bag broke. They did all they could to assist."
Pros: "Food and entertainment are not applicable for this flight as it is too short to need this anyway"
Pros: "Staff on ground and on plane was super friendly. Thanks for the pleasant flight!"
Cons: "It would be great if at least cold beverages were included in the ticket price - would make the flight experience more welcoming."
Cons: "It was on Air Lingus not BA. No Entertainment -"
Pros: "Very busy flight but staff very professional"
Pros: "Boarding clerk was excellent. He was very helpful"
Pros: "The gate agents had no idea how to effectively board passengers in an expeditious and civilized manner. The on-board crew was top-notch. Seat room was adequate, but justthat."
Pros: "Flights were on time"
Cons: "Boarding was a bit confusing and staff wasn't actively being helpful with information. Got absolutely nothing to drink/eat on the plane-not even a glass of water! The flight crew was just ok, no one "stood out" as good or excellent. Again, nothing about this flight made me want to definitely fly British Airways again."
Pros: "The Aer Lingus staff are brilliant!"
Cons: "Nothing to report"
Cons: "Seats are way too tight. Plane itself was very loud."
Cons: "We did not know it was Finnair until we got to the airport and could not find Brittish Airlines flight. This is on Kayak because none of your information indicated anything except a British Air flight. We asked several people and finally figured it out only they changed the gate at that point and we almost missed the flight after sitting in the airport for three hours"
Pros: "Great service, and very smooth flight"
Cons: "I got to the airport the morning of my flight from Warsaw -Dublin and was told my flight was cancelled and no longer exists. Luckily I got a hold of my daughter who was in LA at this time and woke her up at 1am with this issue. She called the web booking company Webjet where you directed us to buy the flight, and was told by Webjet that my flight was cancelled the day before and we were not notified IN ANY WAY! By some miracle, my daughter was able to talk to Webjet and get me on a new flight last minute. Again, this is all happening at 1am California time while I am stranded at the airport in Warsaw! Unacceptable!!! I am however glad that the issue was resolved and I made it home safely. But I think someone needs to look into this immediately because if it wasn't for my daughter, I wouldn't have left the Warsaw airport due to the fact that the airline cancelled the flight and neither the airline, Kayak, nor Webjet notified me...."
Pros: "They got us there."
Cons: "We flew in from San Francisco to London on full-price Business Class tickets. Stupidly, I bought Coach tickets separately for the short leg to Dublin. British Air would not check two bags all the way to Dublin. For one of the bags, we did the measurements, and joined all the other people who haul extra luggage onto the plane for carry-on. For the other bag, sixty-five Pounds Sterling (about eighty-five bucks) for the other bag for a one hour flight. Wow! That put a big damper on the whole flight experience."
Pros: "No complaints about the flight. It was so short that we didn't even have time to get a drink or snack. Quite a bit of turbulence but I think that might be typical."
Cons: "Gate not given until last minute. The most cramped plane I have ever been on and I’m petite. No complimentary anything."
Cons: "Horrible plane. Sounded like it was on its last legs."
Cons: "In our party of 3, one bag was lost -- apparently stolen at Rome airport. Nobody there from Aerolingus to go to! No complimentary food or even water from Dublin to Rome. Lousy food and expensive drinks elsewhere. Airplane from Dulles to Dublin ws old, unkept, antiquated. Serbve on airplanes was bad to nonexistent. NO coffee in the am after an overnight flight!!???"
Pros: "Short flight, slept all the way!"
Cons: "Did not eat and no entertainment on this short flight so food and entertainment not applicable."
Pros: "It was quick"
Cons: "Food options were bad"
Cons: "Cramped seats. Entertainment system did not work well."
Pros: "My flight was changed at airport"
Cons: "Barely made flight-- no help offered"
Pros: "Many entertainment options, food was tasty."
Cons: "Movie options were not new releases"
Pros: "Flight and connections in perfect time."
Cons: "Worse experience ever!!!!"
Pros: "They tried to help me in person by making a phone call to the security gate."
Cons: "Despite the call to security (I guess it was to the security gate? Not sure) it seemed standard the way they spoke, not as if anyone seemed empathetic to my situation as I am a graduate student and was in dire need of returning to Dublin, Ireland for work the following morning. I have had a different experience with different British Airways representatives. The customer service on the phone seemed good, but in person, it just felt like robots following policy unfortunately. I spent $150 for a roundtrip flight and could not use my "Return" portion of my ticket. I arrived to the security gate and I could not be let in. My flight was even delayed which should have allowed me time to scan through security but it did not. My phone is temporarily unavailable as it is in the shop for repair, while I navigate a foreign country without the use of maps or access to email so easily. I checked my email at a random hotel in London for 1.5 hours, and 30 mins after I left, apparently an email was sent by BA to me, alerting me that I could check-in my luggage, instead of having to take it on-board as carry-on. All these details would have been nice to know a little more ahead of time. I wish I could be refunded for my flight, as that was the last flight of the evening, and I ended up having to go to Air Lingus to pay nearly 300 pounds to get on their last flight back to Dublin. As a graduate student, working on my thesis and fulfilling a job here in Ireland as the final leg of my Master's degree, any money saved is a help. Forfeiting half my ticket, and purchasing a new one twice the price of my original was not something I was expecting. I was an emotional wreck getting on-board my other airline's flight. Just not a positive experience that resonated with me overall :( I wish I had more positive insight to share, especially on social media or Yelp about my experience to London and back with BA. Plane was small, and complimentary drinks were not served as every flight I have ever been on in 30 years, and that is several several dozen, have ALWAYS given at least a drink, even if they didn't have peanuts/pretzels. Pretty disappointing.."
Pros: "the only somewhat helpful person was the customer service attendant that i called the day before i flew who tried his best to be helpful after the worst flying experiences i have ever had"
Cons: "the lack of anyone willing to assist me in the airport, over the phone, online. i was not able to check in had to call customer service several times because i was getting hung up on or told that nothing could be done to check me in, issue me boarding passes or just answer general questions. Went to the airport 3 hours prior for a transatlantic flight like recommended (6:45). The attendants showed up to the desk at 8, with no sign as to when they would show up even though the desk was getting called constantly starting at 7am. was told that in dublin we would have to check in to flight and we would be assigned seats then. even thought the attendant printed our boarding passes for the connecting flight but did not give them to us. When in dublin was told that we had already been checked in and we could have been assigned our seats in madrid by the connections desk. When talking to others on same flight they told us they were allowed to checkin into all flights and had no issues at the airport"
Pros: "Quick flight."
Cons: "Flight was delayed, plane didn't take off for a long time after boarding."
Cons: "The service was terrible and staff was unpleasant"
Cons: "Very cramped seats; terrible food; was put on Air Lingus instead of BA; missed our connection and Air Lingus was very difficult to work with"
Pros: "Flight attendants really are nice folks"
Cons: "1. Bought ticket via kayak chicago to prague, so I got outgoing trip on British airways but they codeshare it out to Aer Lingus. Unfortunately, these dumbos haven't figured out that no matter what the gyrations they do, I still want to be able to pick my seat beforehand. Nada. Not possible online. And forget calling aer lingus 800 number. called twice and was on hold for 30 min each time, they dont bother answering. 2. At airport, I was willing to pay extra for a good seat because of the issues above, so they said they would help me out. Ha - the manager who purportedly was helping me out gave me a seat up front next to a shrieking infant and behind a bassinet (he knew exactly what he was doing but didnt care). They really lie and think we're idiots. 3. Same thing for flight from dublin to prague. This time last row next to toliets Dont fly aer lingus if you dont book directly with them, same for british airways I looked at BA's website - they do let you book a seat in advance but you must pay something for every single seat. Crazy. There are no free seats"
Cons: "There was no entertainment for that flight."
Pros: "I was exhausted and so was my flight buddy. The staff was helpful and quietc and got us on board and to our destination without us having to think which was great."
Pros: "The food was acceptable and served in a timely, efficient way. The entertainment options were very good and the system easy to use."
Cons: "The seats were extremely uncomfortable due to being so narrow and also very little leg room. I was in the second seat in a 4-seat row and had difficulty getting through the space to seat myself. I'm a person of average size. On a six hour flight this becomes very irritating."
Cons: "Because I didn't make it and I want my money back"
Pros: "Standard BA dependability. Like a dependable but stodgy old uncle."
Cons: "Chaotic boarding process. No enforcement of boarding groups"
Pros: "The crew was nice"
Cons: "The space was so limited"
Pros: "They keep the food coming in there are a decent range of TV and movie options."
Cons: "We booked an overnight layover flight and seemingly that confused all airports systems that we are unable to check in for both of our parts of the return flight. This meant we were not able to select our seats very far in advance for a return flight and initially my husband and I were seated separately but thankfully kind people on board were willing to switch with us. The gate check person in Dublin also on this in our bags to Boston but luckily caught her mistake within a couple of minutes and our bags didn't make it to our correct home destination on our flight back from Europe. We were never prompted to make any specific meal selection restrictions so my vegan husband was not able to eat anything on our flights to or from Europe. The flights were both kept very cold and of course the space and economy is quite tight."
Pros: "Everything was awesome"
Cons: "Flight delay"
Pros: "Everything was great."
Pros: "Really a nice meal and good service"
Cons: "WiFi entertainment not working"
Pros: "Nothing much but the crew made up for some of it."
Cons: "ORD and the roads approaching nothing short of a nightmare. Chicago should be embarrassed by the whole experience at ORD."
Pros: "Movies available."
Cons: "One segment had very Little leg room and a reclining seat in my lap."
Pros: "staff was very nice. boarding was on time and efficient"
Cons: "no screens to watch movies. the plane was delayed for a repair and we had to sit on the plane for two hours before we took off. they should of let us off the plane during this time. because of this the flight felt longer. there was no choice of movie because there was only the screen in the isle. the food was horrible for dinner. the smell made me feel sick and the taste was worse. a sandwich might of been better than that disgusting hot food."
Pros: "I made it"
Cons: "I had to run for all its worth."
Pros: "Crew friendly.Flight arrived early.Boarding was smooth."
Cons: "Seats not comfortable."
Cons: "For our delay with no information"
Pros: "Movie selection, drinks"
Cons: "Kayak/JustFly charged us a fee to pre-select our seats which was appealing traveling with a baby. However, upon checking in, we found that the seats were not reserved and the fee was a marketing ploy. The airline attempted to separate our family of 3, but luckily it was not a full flight and we were able to sit together with no help from Kayak, JustFly, British Airways, or American. Kayak/JustFly made the experience of traveling overseas with a baby more challenging than it otherwise would have been which is a terrible way to conduct business. We will never be using these services again and will tell family and friends to do the same."
Pros: "I lucked out, I was in a row alone, so got to stretch out and sleep for 3 of the 6.5 hours of the trip."
Cons: "The entertainment might have been good, but the touch screen system was extremely cumbersome andf it was hard to get a good overview about what was available and then when one thought one had chosen something, something else started to play. I tried to listen to classical music, but the cabin music was louder,"
Pros: "On time flights, friendly crew"
Pros: "I felt very motion sick and was flying by myself, the flight attendants comforted me and made sure I was taken care of properly."
Cons: "Too tight, seat was uncomfortable, food was bland"
Pros: "The crew was fantastic. Enjoyed the Free movie options."
Pros: "There was a lot to see"
Cons: "The screens were severely delayed and frustrating."
Pros: "In your Chicago office. He was extremely helpful both to us (too older ladies) and to others. Please thank him for us and look at him for a promotion. I think he may work for American Airlines instead of British Airways."
Pros: "Once we got on the plane, everything was pretty standard"
Cons: "Flight was delayed 5 hours."
Pros: "Flight was direct and on time."
Cons: "Waited 45 minutes at baggage claim before the carousel even began to move. Not much legroom or personal space."
Pros: "Nothing whatsoever"
Cons: "I was confused by the Brot"
Pros: "The crew was great and getting 2 meals was very nice."
Cons: "My headphone jack kept malfunctioning (loud popping noises in my earbuds) while watching the movie and all the reading lights came on and stayed on the majority of the flight so sleeping was difficult."
Cons: "food options, departure delay"
Pros: "finally made it to our destination"
Cons: "our flight was delayed 3 hours, they finally changed planes, and the one we took for a trans-Atlantic flight was cramped, poor service on the plane, all-in-all an uncomfortable flight - I've had much better on other carriers, and won't be likely to use American Airlines again :("
Pros: "It got me there."
Cons: "Flight was delayed 3 hours and switched gates 3 times. I'm pretty sure they swapped planes as there wasn't any in flight entertainment. Flight overall was fine but unhappy with service and updates at airport."
Cons: "7 hour flights must have good entertainment facilities like individual screen wherein you can choose your own. I don't normally get a good sleep on planes so a good entertainment is a must for me..."
Pros: "Quick and fast. Slept through the landing and woke up to everyone gone and was in a rush to get out, but forgot my phone and passport, and I asked about it they went back there and looked for it for me and got it back. Over all good experience."
Cons: "Wish they offered water, but since it was short it made sense."
Pros: "Free alcoholic beverages"
Cons: "Check in was ridiculous, one enormous line for all the "one world" airlines. Which although we booked Finnair, the flight was with American Airlines. Then at check in we weren't given the seats we chose when we booked the flight, actually we weren't given seats at all until the flight was boarding. And although half the flight had not been assigned seats the boarding agent had an attitude that I wanted to get my seat assigned. The airplane was circa 1992, there was a box tv in the aisle every few rows. We flew NY to San Juan PR in July and had personal entertainment on a 3-hour flight, but not ona 6-hour trans-Atlantic. Then there was a problem with the fuel tanks and apparently it was right in the middle of shift change, so one shift went home and the captain didn't know what was going on. "I'm embarrased" he said and we sat on the ground for almost 2 hours. The crew were great, the dinner was fine but yogurt and a weird muffin top is not ok. The best part of the whole flight was a free jack & ginger ale. Based on this experience alone I wouldn't fly with Finnair again. Our trip was for a wedding and most everyone else flew Air Lingus and had a flawless experience, poor choice on our part!"
Pros: "The seats were comfortable and entertainment great"
Cons: "No complaints!"
Pros: "Seating way too tight"
Pros: "A typical American Airlines flight these days. Easy boarding. Very friendly flight crew. Cafeteria food. Left a little late and arrived on time."
Cons: "Squished in seats. No legroom. The usual. (Everyone understands)"
Pros: "Crew was friendly."
Cons: "Uncomfortable, no food"
Cons: "The plane had no TV in front of the seat for a international flight, the space was tiny as well. I could never recommend this to anyone else."
Pros: "Crew were very nice and efficient"
Pros: "On time departure and arrival. Flight attendants were efficient and pleasant."
Cons: "No complaints!"
Cons: "Seats are uncomfortable. Seats are too close together, not wide enough, to short, no knee room."
Pros: "nice crew"
Cons: "no entertainment system. Even their in flight radio got messed up. seats were uncomfortable."
Cons: "When we arrived to Chicago we discovered that the airline had tried to "fix" out connecting flight and in the process I was accidentally removed from the same flight as my husband and we were both forced to take detours through London since we had missed our direct flight. Our checked baggage was lost for 2 days. The London airport has more strict rules for carry-on bags and liquids so much of our items were confiscated and the worst part of all was being told at the gate in Chicago that they didn't know why I was removed from the flight but that I would not be allowed to board because they couldn't reach anyone at the American Airlines desk. We pleaded for help for over an hour and were basically asked to sit down and be ignored. I was sobbing when my husband and I were separated and we were worried we might not find eachother in London or in our final destination of Dublin since we had no cell service."
Pros: "The initial price. Difficult flight."
Cons: "I did not get what I paid for and check in took two hours to figure out. I bought tickets on Kayak through Justfly.com for a Finnair flight and added an American Airlines (affiliate) frequent flyer number.and reserved my seats early.as I usually do and everything was confirmed by Justfly.com. No problems, right? I did not receive a check in notification. I used the Finnair trip number on my email but it said there was no flight found. I could not initially get hold of Just fly.com. when I did, they said I had to check in through American Airlines. That didn't work initially either. After getting a new trip number I was able to check in but our seats were changed and it was a red eye. When trying to get seats I noticed there are very few seats left. The seats I had selected were now open and would coat another $120 plus. I couldn't even get those. We wound up with some exit seats which seemed fine until my wife couldn't recline her seat. It was uncomfortable for both of us because she had to use my legs to prop hers onto. Im still on vacation so I haven't contacted American for a refund yet."
Pros: "The flight was delayed 5 hours. We were late for our tour in Ireland!"
Cons: "3 and a half hour delay for mechanical issues is never acceptable. Once in the plane no ac working sat for another 40 minutes until maintenance figured out we could fly without it."
Pros: "Good value"
Cons: "Poor food quality"
Pros: "No delays, comfortable seating, got luggage quickly. Friendly personnel."
Cons: "The food.... But you already know that, don't you."
Pros: "Flying Delta"
Cons: "It was american airlines the scam line"
Pros: "The emergency exit row had decent legroom and I was comped my beer."
Cons: "Perhaps it was my own fault, but I kept getting errors trying to check in online at the Finnair website. I was there because up until I tried to check in at JFK, I was 100% sure I booked a Finnair flight, because that's what Kayak told me. I was pretty pissed off when I found out that SURPRISE I was really flying on American Airlines, pretty much the most boring airline on the planet. When I checked in, I was still unable to get a seat assignment, not until I got to the gate where I had to wait 20 minutes for an agent to show up and sort things out. They finally put me in an emergency exit row, in an extremely uncomfortable non-recline seat (I know, regulations). The flight was also an hour late taking off (I know, not AA's fault), which did not help the experience. Will be more careful next time booking on Kayak."
Pros: "Food, entertainment and free checked bag. Can ask for more!"
Pros: "Food, blanket & pillow,"
Cons: "Most of the video screens did not work. Long flight with no entertainment!"
Pros: "Great service."
Cons: "Seats to small lol"
Pros: "The crew did a super job of taking care of an almost full flight"
It took 2.5 hrs wait time to get wheelchair, even then had to walk to the gate due to bad planning. The flight was delayed 2 hrs making me miss the connecting flight in Zurich. Was told I’d fly to Frankfurt to catch another connection but ultimately was sent to London and then on to Delhi because YYZ was just disorganized. Never flying air canada again. The crew was unhelpful, irritated, just bad hospitality.
I don’t have my bags, they change my flight and left my bags.
Pros: "Food and crew excellent."
Cons: "Boarding process delayed as groups 3-6 all lined up together. No air at seats"
Cons: "Power outlet didn’t work in 34G so couldn’t get work done."
Pros: "Crew were nice, food on board was ok Given the long wait time at immigration, we did not have to wait for our bags."
Cons: "Rouge seats are notoriously uncomfortable, especially on a 9 hour flight. Rouge Player entertainment sucks, very poor movie selection. Irish immigration took 45 minutes... a ridiculous amount of time in this day and age. My time with the officer took about 30 seconds, so obviously the problem is that they are understaffed...not the best way to start your trip to Ireland after a long flight!"
Pros: "Good service, surprisingly good food, smooth and efficient."
Cons: "The premium seating we paid extra for because we need leg room (my partner and I are 6'+) was the first row behind the 1st class seperation wall...so no way to extend legs by placing feet under the seat in front. Not very comfortable or worth $100 IMO."
Pros: "The 1.5 hours they turned the lights down and stopped the crew from going constantly up and down the aisle."
Cons: "We were traveling from 11 pm local time to 10:30 am local. However they kept all the lights on for nearly the whole flight. In addition, the crew was constantly going up and down the aisle with food or beverages. It made sleep impossible. To make matters worse I’m allergic to dairy and I tried to prebook an appropriate meal but couldn’t and everything had cheese."
Pros: "Customer service crew sorting us out on new flights had patience of saints"
Cons: "Did not make flight, gate crew rude and did not give information."
Pros: "Very little I'm afraid."
Cons: "A lot ohe seats are faulty the entertainment system barely works, mine didn't and even if it did the headphone jack was broken! The cabin is more than grubby, it is dirty with torn fabric and faded writing on dirty plastic. I skipped the meal on the return flights as the outbound were the worst I have ever had! In all honesty I'm not a fussy traveller and never write reviews but Air Canada was so bad I thought it might be useful info for someone."
Pros: "The plain was not full and my section at the back was quite empty so I had seats to my self and was able to lay down. The plane had been recently refurbished and everything was clean and new."
Cons: "Very rushed boarding, this happened last time too. They called for my section to board and I immediately got into line. They made two more call where the staff sounded quite annoyed. "We're still missing passengers" " If you are in section 3 you need to come to the gate right away" he made the second call when there was one person infront of me in the line. Like everyone was in line we just hadn't been processed yet. I don't know why we need to be rushed onto the plane by impatient staff. My entertainment device stopped working in the middle of a movie and didn't work for the rest of the flight."
Pros: "The flights were great, on time and no problems. I was very comfortable and the food was good. FLight attendents were great except one guy who was not friendly and needed a vacation or another job."
Pros: "Easy flight to Dublin."
Cons: "Boarding could be better organized - staff should make sur only the people in the zones called are in line. Not everyone from all zones. The zones 3-5 line isn't helpful. They should change it to "boarding" and indicate only thsoe called to board should be there. Otherwise, they need separate lines for EACH Zone."
Pros: "Not much of anything"
Cons: "Lack of in-flight entertainment, uncomfortable seating"
Pros: "The staff"
Cons: "No TV monitors and food was bad"
Pros: "Can't keep to their schedule. I was supposed to arrive home at 15:50 pm. Try 1 am. Every time our plane came in they sent it to another city or switched our gate. All if their flights were delayed. Customer service was non existent. We were treated worse than animals."
Pros: "Great great great staff on the flight. Fast direct service ... Landing in T1 Dublin really speeds things . Checkin in good until.... See below"
Cons: "Plane was late leaving. Food was served around 2-2:30 am. Realize this budget but still 750$... Movies - player kept stalling Check in ... Crazy on bag drop at check in #5 lane in departures in Toronto. Perhaps one more staff at high volume to make sure the folk in the bag drop line actually have bag tags. Travel to same route last year at this time and it was the same experience."
Pros: "The plane was really comfy and the service on board was outstanding"
Pros: "Kind crew"
Cons: "Littled staffed"
Cons: "Air Canada should stop using these old planes. They are uncomfortable noisy and crowded"
Pros: "It was a direct flight."
Cons: "Most uncomfortable flight I can remember in last couple years. My knees were squeezed into the seat in front, and when they reclined, the seat was like 1.5 cellphone lengths from my face. The particular route from SD to Toronto squeezes 15 more seats on this popular plane, making it the least knee room I can remember. I wouldnt say Air Canada has less legroom as a generalization, but this route and plane assigned has the least. I guess if you're taller, do a little research on the planes for your routes. No actual wi-fi was kind of annoying. You can access some content, but no real internet connection."
Cons: "Was surprised not to have screens in the seats to watch movies on an international flight."
Pros: "It is convenient to take Air Canada from our town and connct in Toronto."
Cons: "The staff are barely polite and do not really care about the passengers. No smiles, Not friendly or welcoming. We trwveled in US last month.. What a difference in attitude. The food was awful, bordering in inedible. (example salad was cold canned corn with shreds of cabbage and no dressing.) Breqkfast was a piece of bread with choice of orange or tomato juice. No tea or coffee. They lost one of our bags, no apology and another company handled the search and return. No reason given to leave it behind. baggage and carry on rules are complex and complicated, and you never know when they will decide to enforce them and penalize you. If you can get there any other way don't go Air Canada."
Pros: "So glad we had Your Name as a movie selection and Eagle Huntress and all those weird short films that kept me going for a long time. I also appreciated the sake."
Cons: "Mainly that we took an extra hour by going around a volcano but I don't see how that could have been avoided."
Pros: "Like the customer service and not paying for my loggage On the way back was great, cuz I didn't have the fund. Thank you Everything went well and the ticket price alright."
Cons: "Not thanking you guys enough. So!!! Thank you again"
Pros: "Got to fly on a brand-new 787, which was terrific! And service was excellent by all crew members. We had an overall great experience!"
Pros: "The crew was so good and friendly. I had an overnight flight and so having a considerate crew is so important. The comfortability was decent for being a plane and long distance."
Cons: "It was a 6.5 hour flight and there was no entertainment. Every additional amenty cost extra."
Pros: "There we're many open seats due to a problem with connecting flights, so my son was able to stretch out across the middle chairs to sleep."
Cons: "the food portions we're small, and we only had a small muffin towards the end of the flight. Ive never left an international flight hungry before. I was shocked that we did not have an actual meal at the end of the 8 hour flight."
Pros: "Food was ok"
Cons: "Avoidable delays caused a late departure from Toronto, then we sat on tarmac waiting for a gate in Dublin. Eventually had to debark into the tarmac and walk in. Delays caused us to miss our next flight to Munich."
Pros: "I liked the streaming entertainment I enjoyed the friendliness of the crew I was pleased with the Canada air app allowing check-in and tracking of flight"
Cons: "The comfortability of the flight was poor. Both my wife and I were too uncomfortable to be able to sleep on out more than 9 hour flight. Leg room bad, seats uncomfortable."
Pros: "I liked that the flight was not completely full. we had a hard touchdown"
Cons: "1. These days, I have come to expect a complimentary in-flight entertainment system on international flights. This flight had nothing whatsoever. This is ok, but the customer should be warned when making the flight reservation so they can choose whether to bring an ipad along. 2. Food and service were not as good as a recent Air Canada return trip from Roma to Vancouver which had a first rate crew, food, and complimentary beer. 3. The plane was much older than the recent return trip I had and the air was much more dry."
Pros: "The only thing I liked about my flight to Dublin was the fact that we arrived in the correct city."
Cons: "Once again I found the air Canada staff unaccommodating, un-attentive and basically indifferent to the aircraft's guest. In addition I tried 4 electrical outlets on the aircraft before finding one that worked and the reading lights never did work. I would never recommend this airline."
Pros: "Safe and efficient."
Cons: "Poor seat room. Food quality mediocre."
Cons: "The fact there was no entertainment system available for a 6hr international flight is a crime. Apparently there is some sort of app you need to download on a mobile device or computer BEFORE the flight, Would have made a huge difference knowing that."
Cons: "There were no screens to watch anything on for a flight across the Atlantic. And we were told once we boarded that we needed to download the aircanada app in order to get content. Well by that time I didn't have free wifi and couldn't download the app. Very frustrating. I would suggest announcing this before people board the flight."
Pros: "Got to spread out onto two seats since flight was not crowded."
Cons: "Food options. No inflight seat with entertainment screen."
Cons: "Served dinner too late. Only one beverage offer on a 6 hour flight. My companions luggage was lost and it took CA more than 48 hours to deliver. Won't be seeking travel on AC anytime soon."
Cons: "I am 5' tall and there was no leg room for me."
Pros: "Great flight crew, fairly comfortable seats. Made a 10-hour flight pretty bearable."
Pros: "Boarding was smooth and the crew was wonderful!"
Cons: "Air Canada changed my seat assignment at the gate. I had chosen a window-seat, but they switched me to a center seat. Also, there is no free in-flight entertainment if you don't have your own tablet/smartphone (neither of which I have). You can rent i-pads. I wish I had known that before flying."
Pros: "Great crew. Gracious and helpful."
Cons: "Kayak was a nightmare to work with."
Cons: "The fight itself was fine. Not great. Not terrible. But the airline lost my son's suitcase and has been entirely unhelpful ever since then. Now we have been stuck in a foreign country without clothes and toiletries for 36 hours and Air Canada's "helpline" has been anything but helpful. They can not find any information on the location of the suitcase and hope that they will find it in another 48 hours. Rediculous!! I will never fly them again and suggest that you save your money, effort and vacation by flying with another airline."
Pros: "Nice staff. Comfortable"
Cons: "Return flight delayed. No Reason given"
Pros: "The flight crew were nice and friendly, though they weren't very on top of trash pickup, but they were chipper and that's always better than grumpy crew that are super-efficient. Also, our luggage made it with us despite a tight connection."
Cons: "53 minute hold time to call center (before my call was even answered) to order vegetarian meals for flight (the day before flight) -wish that could be done online, vegetarian meal request not transferred to new flight after we missed our initial flight due to first flight delay, lights not working properly for half of flight (sleeping child under spotlight), the pasta dish, collecting garbage in my seat throughout flight (particularly after meal service), cramped seating, lack of entertainment, and they are now charging for alcoholic beverages on international flights. I'm not a big drinker, but I still enjoyed that perk."
Cons: "Had to use your own electronic device. Did not know that you had too download an app prior to boarding. No personal control over cooling/heating. Never fly Air Canada Rouge in the future"
Pros: "Toronto is a lovely airport, and it's a short hop to Europe from there, which is why Air Canada Rouge is ok for the trip. It's important to remember that their no frills approach means no TVs. Sleep or plan accordingly."
Pros: "Again the crew was enjoyable and the timliness of the flight and the boarding process was great. Also I appreciated the blanket and pillow given for the flight"
Cons: "There was no entertainment for this 6.5 hour flight, I was very disappointed with that."
Pros: "Flight crew was nice"
Cons: "Where do I start. Plane was very late taking off but the biggest thing was that I paid extra for a premium seat and I think it was worse then any regular seat. Waste of money!! Now the food. It sucked and there wasn't much of it. Dinner was at best skimpy and " breakfast" was a piece of some kind of cake. That was it!"