MUC - BOS
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Fri 21/4
Fri 28/4
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Good to know
Low season | November |
|---|---|
High season | July |
Cheapest flight | €338 |
Average price (return flight) | €589 |
Good deal (return flight) | €544 |
Good deal one-way | €666 |
Best time to beat the crowds (19% less expensive on average)
Most popular time to fly (30% more expensive on average)
Flight from Munich to Boston
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When to book flights from Munich to Logan Intl
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Top tips for finding a cheap flight out of Munich
- Looking for a cheap flight? 25% of our users found flights on this route for €666 or less one-way and €544 or less round-trip.
- The cheapest flight from Munich to Boston was found, on average, 69 days before departure.
- Book at least 4 weeks before departure in order to get a below-average price.
- High season is considered to be June, July and August. The cheapest month to fly is November.
FAQs for booking flights from Munich to Boston
Top 5 airlines serving Munich Franz Josef Strauss to Boston
Scores according to KAYAK customer reviews7.9
DeltaOverall score based on 29332 reviews
8.1Boarding
7.8Comfort
8.5Crew
7.8Entertainment
7.5Food
Pros: "Very friendly crew!"
Cons: "Significant delay of departure."
Cons: "Made us check our carry ons and there was plenty of space in the cabin overhead comoartments"
Pros: "price great; direct flight;"
Cons: "cramped"
Pros: "Service was great."
Cons: "It was a shortest duration flight of the three so I couldn’t point out here what was lacking. Thank you!"
Cons: "Flight attendant in First class was visibly frustrated and unfriendly. He was not helping with my simple request for a blanket. Also, the were no food service in first class."
Pros: "The crew was super friendly and professional. Enjoyed the reworked safety message before take-off."
Cons: "The Comfort+ seat, while it had plenty of leg room in front, had a small width-box that many Americans (being larger than perhaps they should be) will find extremely uncomfortable at best, and unable to fit in at worst."
Pros: "The croissants were great!"
Cons: "Smooth flight, great crew."
Cons: "Check in was terrible- long wait just for drop off of already checked in bags"
Pros: "Seats are fine. Ordering system is up to date."
Cons: "After the first two hours of my flight (which I sleep through) I couldn’t buy a drink a soda or anything."
Pros: "individual TVs"
Cons: "it would be great if you could not use all those one-use plastic cups. waste is a real issue in the US and the solution is using re-usable items like washable cups. Unboarding was a nightmare and it started to get really hot waiting to get off."
Cons: "The fact the the toilette was kitty cornered in the mid cabin bathroom is a joke on modern society."
Cons: "No in flight entertainment behind the seat"
Pros: "Great movies."
Cons: "Seats won’t stay reclined."
Pros: "Good seating, great food, good service."
Cons: "Slight delay of flight"
Cons: "My kids were asleep when the flight attendant passed the snacks . I asked to get the snack for them and she told me they will have to get it in the back of plane once awake. Didn’t argue but was surprised"
Pros: "Very friendly crew with a clean plane!"
Cons: "N/A"
Pros: "Nicer plane"
Cons: "One stewardess almonds mowed me down with cart"
Pros: "This was my daughter’s first solo travel home from college. She said the staff was helpful and kind. She loved that the flight was not over crowded. It was a smooth flight."
Cons: "Only negative thing she could say was her flight was delayed an hour. But that isn’t terrible considering all the holiday travelers."
Cons: "Wheelchair shortage on arrival, although I had one reserved. Waited for a while then walked. Not ideal. Very long wait for bus to rental car center."
Cons: "We thought we were flying AirFrance as our emails came from them and were surprised to learn after waiting in the AirFrance baggage drop queue for 30 mins that we were in the wrong place."
Pros: "Food was excellent. The flight attendants took great "care" of us. Entertain system was great."
Cons: "10.5 hours of flying"
Pros: "Crew were cordial and attentive."
Cons: "Entertainment system. Seats comfort on Boeing Jets. Customs is Munich is to slow. Many German employees walking and standing around while passengers were confused as to where to go and how to proceed."
Pros: "Delta employees exceedingly cordial. food poor to moderate, seating space impossibly small but pillow and blanket were provided"
Cons: "seats too close from front to back, and not adequately cushioned"
Cons: "Double booking and payment of flight. Dropped flight bookings. Not a good trip"
Pros: "No delay and friendly crew!"
Cons: "Not much leg room and the coffee was horrific."
Pros: "Quick boarding"
Cons: "N/a"
Cons: "Dripped on!!!!!!"
Pros: "Flight itself uneventful"
Cons: "Lateness"
Pros: "I am always impressed by the Delta staff. Top notch."
Cons: "The entertainment screens have an (older) head phone jack that many people do not have. The headphones available for purchase by the airline are of very poor quality. I also am surprised that airlines (not just Delta) continue to provide such low quality food options on flights. I think consumers would pay more for better options."
Pros: "The food is always good on delta, entertainment is great as well, and the seats are comfy as long as you’re not seating next to someone obnoxious."
Cons: "The staff is always ao disorganized, sometimes even unprofessional, they talk about other passengers, their shoes don’t match, when they did announcements on the PA they forgot what they were saying or they made mistakes and had to correct hen making it all very confusing. I fly often so I know the drill but those things must make the flight super uncomfortable to someone inexperienced."
Pros: "flight was on time..arrived early..friendly staff.."
Pros: "It left and arrived on time"
Cons: "They didn’t have wine in such a long flight"
Pros: "Happy to get an earlier flight - and was put in ComfortPlus"
Cons: "Small plane, no entertainment (movies, music)"
Pros: "One crew member, young dark haired woman, was particularly accommodating. Male attendant was firm and funny."
Cons: "Typical cramped plane, too many planes going out of same gate are simultaneously"
Pros: "Friendly crew with modern plane"
Cons: "Why am I paying for first class for just snacks I can buy in an airport shop?"
Pros: "Courteous crew and smooth flight"
Cons: "Nothing"
Pros: "Food available was good."
Cons: "Very tight space- could not reach floor when person in front of me moved seat into recline position. Could not get out of seat to go to bathroom when my seat mates were sleeping. Tough to load- tight spaces."
Cons: "It was announced that there would be lunch shortly after takeoff and then a snack about 2 hours before landing. The lunch was ok, but then the snack (multiple small items) was offered about 4 hours before landing and then an additional snack (mini pot pie) was offered about 2 hrs before landing. This is too much action for people who are trying to get some sleep. Also, abrupt and hard landing."
Cons: "The fact that booking with kayak wouldn't let me pick my seats and traveling with 2 kids under 4 it made it very stressful trying to figure out how we could sit together or even the same end of the plane."
Pros: "Free entertainment and free food was unexpected and very welcomed, especially given the trend of charging for more and more features."
Cons: "The tsa is worthless"
Pros: "The crew was really friendly and helpful. The plane was really clean"
Cons: "The boarding process was too long, there was a lot of people. It was kinda a mess. The sit assignment for people who didn't have sit assign was slow."
Pros: "Easy flight. Plane and crew were fine"
Cons: "It was a short flight but no entertainment on this plane."
Pros: "They did eventually put out some small snacks and drinks (water and regular coke)."
Cons: "Small regional plane that was over 3 hours late in departing NY because of weather issues much earlier in the day. Delta did not permit any re-bookings to other delayed flights that were leaving in the intervening period, even though there were empty seats. Very frustrating."
Pros: "Everything went smoothly."
Cons: "N/A"
Cons: "No TVs for int'l flight, disorganized and chaotic boarding process, limited snack options"
Pros: "On time departure and arrival."
Cons: "Cramped! Cabin crew not particularly friendly."
Boarding in NCL is really bad. I'm sure part of that is a directive from the airport that KLM can't change but part of that is due to KLM policy. NCL doesn't announce the gate of departure until 30 minutes before departure. However, when you arrive at the gate area, the gate agents file everyone into one long line and everyone boards from one line at one time. This line can stretch for 200m...easily. There is a separate line for groups 1 and 2 but you don't know it until you get to the gate area and agents don't announce/advertise it. Everyone else is grouped into one line. Are you in group 3? Doesn't matter...you board with group 5. Traveling with a child? Tough luck...you're stuck at the end of the line and board last. The last part is very annoying because none of the gates at NCL (with the exception of 1 used by Emirates) has a jetway. To board, you must leave the gate area, walk downstairs, walk onto the tarmac and walk up stairs to board the plane. Highly challenging if you're traveling with small children. That boarding process begs for a concession to allow people with children to board first because they will need extra time. But there is no such policy. Just a really horrible boarding experience all around.
Pros: "Nice food"
Cons: "The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!"
Pros: "Food was great, enjoyed watching videos, staff very profession and friendly."
Cons: "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."
Pros: "The crew were excellent and seats were comfy."
Cons: "Headphones for the entertainment centre.could have been better. Sound quality not great."
Cons: "Flight got cancelled"
Cons: "Not being 1 hour late"
Pros: "Seat was comfy and spacious for economy class"
Cons: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."
Pros: "The crew is really welcoming"
Cons: "The seats are too narrow and a bit too hard"
Pros: "Crew was fantastic, seats and entertainment was great. Very good food choices."
Cons: "Everything was very good."
Pros: "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
Cons: "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."
Cons: "This was just a short commuter flight from Lyon to Amsterdam for connection."
Pros: "Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short."
Cons: "Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret."
Cons: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
Cons: "I booked tickets via Delta, operated by KLM. They lost both of my check in bags in September, and it happened again today for the same scheduled flights. Had 4 hours of layover and KLM still wasn’t able to manage it."
Pros: "Crew was in a festive mood, the meal was unexpectedly delicious"
Cons: "Seats ok, but could be more comfy"
Pros: "We got to Amsterdam on time"
Cons: "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"
Pros: "Gaps between seats are very narrow."
Cons: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Pros: "Gaps between seats are very narrow."
Cons: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Pros: "Nice crew pilot food and beverage"
Cons: "No wifi"
Pros: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Cons: "Not happy to pay extra money for my case"
Pros: "Comfort was better than on the previous Dash-8. Food was OK."
Cons: "Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in."
Pros: "Great food"
Cons: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."
Pros: "The attendants took great care of us. Super smooth flight."
Pros: "Wifi on Board"
Cons: "Nothing"
Cons: "Customer service"
Pros: "Overall everything was ok."
Cons: "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."
Pros: "Fabulous trip with friendly, helpful staff"
Cons: "Nothing"
Pros: "Service, technology"
Cons: "Could not print by boarding card and was not allowed to board in Amsterdam"
Cons: "I can't take the flight because i'm not Chilean and I don't have a reembolse or other flight ,... nothing . Finally I take other flight with other company"
Pros: "The staff was very helpful and professional. Promp response to calling for attention."
Cons: "Wish there was better lumbar support for the seats. The food could be a bit more exciting with simple addition of lime pickles. Overall can not complain for economy standard!"
Pros: "Comfortable seats. Warm plane with happy staff."
Cons: "Maybe a second sandwich option for food, not everyone likes cheese."
Pros: "In flight food was enjoyable"
Pros: "had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK"
Cons: "Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again."
Pros: "The staff at the front desk for the check-in were extremely helpful. I had a complicated issue with my luggage and they helped me to sort it out in the best possible way. Amazing service! Furthermore, the entertainment on board is great! Nice movies, nice food, friendly flight attendants, etc. They even offered me a second sandwich =)! I truly loved my experience with KLM."
Cons: "old plane, tight and uncomfortable"
Pros: "staff was fine"
Cons: "old old plane, very uncomfortable. Tiny bad screen made movies pointless"
Pros: "Great food"
Cons: "Sears we're toooo small"
Pros: "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
Cons: "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."
Cons: "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."
Pros: "Staff at Schipol airport were lovely and very helpful. Cabin crew were friendly and efficient. On board snack was nice."
Cons: "Elbow room is a little bit awkward and I didn't get to sit next to my fiance WE will still definitely recommend KLM though!"
Pros: "I was upgraded to Buisness so, no complaints"
Cons: "No Marlboro light cigarettes on the duty free shopping cart"
Cons: "One of the senior stewardesses we're very rude. Whether it's her personal opinion or KLM's policy, it's unreasonable to think that a 3 years old child could or should hold her pipi over 20 minutes, while they slowly and inefficiently trying to give out food. Several parents were there with the request to let us through to the toilet with small children and she smiled in our face and said "no, we will finish first and than you can go". She might be not fit for the job anymore, but KLM can't afford this kind of treatment."
Pros: "The crew were really helpful since I am a short person in putting my luggage away in the overhead compartment and attentive to everyone's needs. I am a fussy eater and don't really like airplane food but the food was actually really nice. We was given plenty of snacks and drinks in between meals as well. There was plenty of programmes to choose from to keep me entertained."
Cons: "The seats in economy were a little too small for a 12 hour flight"
Pros: "Professional, friendly service. Punctual, safe flight. Comfortable, spotless airplane."
Cons: "What is there not to like about KLM? I cannot find anything."
Pros: "Good flight, we got a nice snack despite it being a short flight, the staff was great."
Pros: "Seat space was good for a short flight, inclusive of free snack and drink."
Cons: "Too much overoverhead luggage."
Pros: "Flight unpleasant. Ground staff in Marseiile great but gate crew didn't control carry on baggage and many of us could not use overhead bins because of passengers who stowed more than one and often oversized suitcases above, so we and many others had to place carry on suitcases under seat. Attendant on plane totally unhelpful and could have rearranged a few bags to make room but preferred to stay in back of plane and talk. To be fair, rest of flight was pleasant although late due in part to boarding issues."
Cons: "Carry on baggage issues and storage on plane. One aloof and unhelpful member of flight crew."
Pros: "Almost missed flight due to line at customs and having to pick up suitcase and check in again, they did wait for me though"
Cons: "offering water at regular intervals (or at least once or twice in the entire 8 to 9 hour flight would be good."
Pros: "the flight was late in leaving, and although the lateness was not the airline's fault, the scramble of repeated announcements of Boarding is delayed for 10 minutes...3 or 4 times...was not smooth or comfortable...or very professional."
Cons: "the sound system on cut out of and on repeatedly, and shifted program and then would interrupt what was playing again and again, except when it would block the program out. aside from that, it was all pretty ok."
Pros: "Smooth. No turbulence. On time."
Pros: "Great service. Lovely crew."
Cons: "Legroom was pretty tight, and im short."
Pros: "The flight on time. Good crew. Good service."
Cons: "Need air flow, seats were extremely uncomfortable, delayed flight. Munich airport staff was rude at the Business Lounge. Lied to us."
Cons: "My only suggestion would be to include instructions on how to control the entertainment center and find things such as the headphones in the armrest."
Pros: "Very comfortable with enough of leg room. Huge choice of movies. 8 hours flight just passed fast with 4 movies I have watched."
Cons: "Pasta with beef can be better."
Pros: "The staff was professional and friendly"
Cons: "The seats were too close to the row in front of them. I've taken 12 flights from the USA to Europe since 1990 and the two I've taken on Lufthansa this month were horrible! Airplane food is always bad...who cares. But being trapped in uncomfortable seats with no room to shift your position for a six plus hour flight is inhumane! My son is 6'2" and his knees were literally against the back of the chair in front of him, luckily my daughter was in that seat so she didn't recline it on his knees. My back was killing me in the first hour (I'm only 5'2") my 13 year old daughter complained that her back was killing her by the end of the flight. I've never flown Lufthansa before and will never again!"
Cons: "You are asking me about a flight that we did not take. We called to cancel it."
Pros: "Nothing. But I did arrive on time"
Cons: "I will try to avoid Lufthansa if I can"
Pros: "See previous comments"
Cons: "Same"
Pros: "Efficient boarding"
Cons: "Flight map tracking did not work"
Pros: "The crew was great. There was a nice amount of personal space. The movie and music selection was quite good. The food was decent for flight food."
Pros: "Good variety of on-board entertainment"
Cons: "We were in last row of our section of the plane and space was very cramped, especially for my 6'1" husband. It was not a very physically comfortable flight."
Pros: "Loved everything except upcharge for ski bag (no charge on Swiss air for this service) - 1st meal excellent.....2nd light snack (chicken sandwich) not really a home run (sorry.....) - overall excellent experience"
Cons: "Charged $200 for extra bag after a phone customer service representative confirmed it was only $100 at the airport"
Pros: "Good movies and TV to choose from."
Cons: "Food sucks. Bland and gooey pasta as vegetarian option."
Pros: "Food, service"
Cons: "Reassigned seat due to equipment change resulted in seating in row 51 vs. reserved row 20"
Pros: "Punctuality, the entertainment system"
Cons: "For the first time in decades (hundreds of flights), I've had to find the paper bag and until the very end I thought I might end up needing it. My companion did use hers, and mine (also a first in many decades). Part of the bumpiness could have been due to a weather system but the plane's movement was jerky when taxiing in Boston. BOS-MUC used to be one of my favorite routes back when it was served by the A360. The new A350 is nothing special except for the entertainment system. Ironically the large screen seemed overwhelming due to the dismal distance to the seat in front."
Pros: "The connecting flight was late and the airlines went out of their way to make sure that we and our baggage got on the flight."
Pros: "Real silverware and glasses for dinner and the best blanket on any flight I've ever taken."
Cons: "This is a brand new airplane. The size of these seats has hit a new low. To expect an adult to spend 8 hours crammed into this thing is barbaric. It's been a week and my back still right. Enough already."
Pros: "There was a problem with baggage self checkin and it was hard to tell what to do"
Pros: "same as above"
Cons: "same as above"
Pros: "food and service"
Cons: "All good"
Pros: "Clean, new plane."
Cons: "Baggage got lost on a direct flight. A lot to improve here."
Cons: "Poor customer service (I asked for a glass of water, they were almost annoyed and it took 20 minutes), delayed flight, missed luggage. Never again."
Pros: "Crew are very polite and supportive!"
Pros: "Seats, crow attitude, on-time flight"
Cons: "Food"
Pros: "Crew very efficient and professional"
Cons: "They misplaced my oversized luggage even after I paid the overpriced $100 fee (87 euro cash only) for a 2nd checked bag. It was not defined by weight or size, but a straight fee of $100 for any kind of extra bag"
Cons: "Crying children!"
Cons: "seats are too narrow"
Cons: "My original seat reservation 38 D with my booking was changed to seat 42D last row next to toilets and very limited space on flight from Munich to Boston without my consent. Trying to get my original seat reservation was met with total ignorance from the flight attendants and boarding agent.If you are really interested about details please give me a call @781-864-0272 Bogdan"
Pros: "Great service, food service nice"
Cons: "SMALL seats! Many people did not fit into the seats!!"
Pros: "The crew was great. The flying by pilots was great. The seats were ok."
Cons: "The selection of movies, documentaries and news was very poor, from my perspective. Typically, when I fly from Europe with other airlines, I have no problem finding something I would want to watch during the entire flight. On LH, I couldn't find a single movie I cared to watch. I watched a documentary. I tried to watch live news, but it was often unavailable."
Pros: "Great crew and excellent service"
Cons: "No free Wi-Fi even on international flights."
Cons: "The only coffe served entire flight was offered simultaneously with the first meal, meaning i never had another opportunity. Beverage containers were never picked up and no secondary food or beverage service offered over a seven hour flight. This flights service was substandard in every way that my flght from Bosron to Frankfurt excelled -- very disappointing"
Pros: "On time, helpful crew, clean"
Cons: "Not enough leg room"
Cons: "Pay for Wi fi"
Pros: "The food was terrible. Your seat space is exceptionally small. I am small but others of greater stature cannot really fit and then they encroach into my space. Makes for an uncomfortably long journey. Your attendants were most attentive."
Cons: "The food, food, food."
Pros: "Lufthansa - The best."
Pros: "caring attendants"
Cons: "some food"
Pros: "Fast and it didn't feel like it's forever. Great meal options and entertainment with English subtitles"
Cons: "Awkward seating with 3 people in front of my row, having to share the screen."
Pros: "Tremendous selection of movie entertainment"
Cons: "Boarding process was a bit confusing"
Pros: "we had to cut our trip short and book an immediate flight home on Lufthansa. The staff took excellent care of us. Even offered us some orange juice and milk to take home knowing that we may need it (being away for a while) and knowing that our first priority was to get to a hospital. These little events shows the extreme compassion from Lufthansa's on-board staff. We will now ALWAYS look to fly Lufthansa whenever possible."
Cons: "Long lines at security check before the gate. Our luggage was lost"
Pros: "Professional staff and condition of the plane"
Cons: "Ran out of meal choices"
Cons: "I will not be taking this airlines again"
Cons: "The boarding organization and food service for a long flight"
Pros: "crew was excellent"
Cons: "I was not able to use the kiosk at the Boston airport and I had to wait for the agent to arrive. (waited for 4 hours)"
Pros: "The crew was polite and the flight was relatively on time."
Cons: "The seats were small with no leg room. I am 5’10 and could not sit normally without my knees pressing into the seat in front of me. There was no in-flight entertainment except a use-your-own device option that didn’t work for a large part of the plane. The overhead lights did not work, so reading wa"
Pros: "Nothing."
Cons: "The entertainment system didn’t work. No food and no alcoholic beverages on an international flight, very disappointing."
Pros: "The crew was nice"
Cons: "Basically everything"
Pros: "Smoothness of flight. Communication from flight deck."
Cons: "No snacks!"
Cons: "Rental plane, everything was broken. I’m 6,3” and my seat wouldn’t recline. The button was missing so they simply taped over it. The entertainment system wouldn’t work, even on WiFi. To make matters worse, plane was an hour late."
Pros: "crew tried to be helpful, but was really working against all the odds."
Cons: "NO communication about flight rescheduling, aircraft rental -- the lack of communication was really the worst. (For example, knowing that the planes / flight times were not the same, many would have opted to not take the trip if given the option, which we really should have been.)"
Pros: "Crew was not pleasant and not greeting the passengers , but very supportive during the flight . Food for purchase only . Laggage is too expensive. Entertainment very old and not a lot to chose from. I was sitting in the emergency exit seat , that was very uncomfortable for my legs ."
Cons: "Smile, take less money for check in bags , food or at least snacks free."
Pros: "Very helpful and courteous flight attendants; low fare; ability to reserve a seat when ticket was purchased. Leg room was good."
Cons: "No procedure for boarding except to have everyone pile up in one mass. The staff at the gate seemed irritated that we had not had our boarding passes clearer at the counter, even though we had no bags to check and the boarding pass directed us to go directly to the gate if no checked bags. We had to stand aside while the inpatient staff cleared us. Naturally as more passengers went ahead, we had to search hard for a place to stow our carryons."
Pros: "Not much"
Cons: "Boarding in Iceland was a horror show - no one knew what was going on - very disorganized. Flight crew was unfriendly and the service was non-existent. We will never take Icelandic Air again."
Cons: "Comfort - It was tight. We went JetBlue to get to the Icelandair flight and the seats were wider and more leg room. Food - Don't serve any and the flights were 4-5 hrs and each leg (more on that below on biggest problem). Yes you can buy food but they didn't have all the selections and for flights 4-5 hrs long they should provide something. Biggest Problem - gate management and connections were a BIG ISSUE. We had this coming and going on our trip. First US to Europe: We got into Reykjavik and sat for awhile on the tarmac then were herded on busses to get to the terminal (no gate for us). We had a 50 minute connection that was eaten up by this sitting on the tarmac, then busses (standing in rain), then customs, then running to the gate. From there another bus, more rain, then on the plane (again no gate). They did hold the plane for us but no special fast lane in customs, was told to sit down while we were sitting on the tarmac (I only wanted to see if we could get off first to make our flight). Second Europe to US: A repeat of the situation on US to Europe leg. Sitting on tarmac, busses (no rain this time), no gate, customs (this time we were told we could go through fast lane on the plane but was told no at customs). So, all of this to barely make our connections do you think we had time to grab some food to eat on the plane since they don't serve any food - NO."
Cons: "This is not a comment on Icelandair but more a comment of the connection from our Reykjavik to Boston then Boston home. We had a 2 hr layover. You would think that is enough time? We got off the plane and had customs. The line was impossibly long to get to the kiosks then after the kiosks another impossibly long line to speak to an agent. Perhaps something that scans your boarding pass for your next flight and directs you to a line that will process you more quickly to help you make that flight. Customs ate up most of that 2 hrs. then we had to grab our luggage, recheck it in, go through security again. Going through security we had bought beer in the duty free shop in Munich which was put into a sealed bag (required). Security had to take this beer though a special process (guess what - this process was backed up and they were not going to help you make that connection). We once again had to run to our gate barely making our connection. We are starving (Icelandair - no food and they give no time to get any at the last connection) and no time at this airport to get any because the process to connect was so long."
Pros: "Flight crew was friendly & professional. Flight was relatively smooth, on time, safe."
Cons: "No meals or snacks included in ticket price, you only get a free drink (soda or water). Book directly on their website, or you don't get to choose your seat. Hard to get in touch with anyone to ask a question. Tried 800# - was #65! in queue. Tried facebook messenger & didn't get a reply for over a week!! Company customer service is nonexistent!!! Flight crew was great. Won't be using them again; not worth the savings. Will book direct with Delta or Swiss Air in the future, it's worth the extra $ to have quality customer service & 2 meals & a snack!!"
Pros: "Crew and flight was good"
Cons: "As the same flight from Boston to Reykjavik (same seats going there and back) the complaint was the seats, it was like sitting on wooden boards (used pillows to sit on for 5 hours) and no room for a small bag at our feet."
Pros: "Efficient, not too uncomfortable. I would fly them again."
Cons: "Food - not enough choices and very little that could be a "meal." I was on a long flight from Europe, was very hungry and wanted a real meal. Also, on European flights, you would think SOME offerings would be included (but they were not!)."
Pros: "The leg room between the seats is excellent for long legged people. Did like the water bottles handed out upon boarding."
Cons: "Boarding chaotic, computers not working so saved by cell phones. Check in was the pits. Bag drop off took far longer than the people hadn’t done the pre check in."
Pros: "Nothing"
Cons: "No information about the delays i arrived 3 hours late and still don't know why as every crew member seemed to give different reasons -"
Pros: "The helpful staff, finding me to return documents I had left at the check in counter, cheerfully agreeing to change my seat, making the flight smooth and pleasant."
Cons: "Inadequate space and seating at the gate at Keflavik Airport"
Pros: "Good space between seats"
Cons: "Bad communication between the crew and the land staff they had us start boarding and then stand and wait in the hallway for 30 minutes"
Cons: "No free snack options"
Pros: "Comfortable, able to sleep."
Cons: "It's a little disappointing that on a longer flight like this, that there is no standard inflight meal."
Pros: "Water bottle given while boarding, friendly crew"
Cons: "Had to purchase food no free pretzels or anything like that, but the food was delicious"
Cons: "The gates at Keflavik Airport are distressingly small which makes lining up for the flight very difficult."
Pros: "Comfort Economy on Icelandair is way above what other airlines do for "premium economy". The seats themselves on all four legs of my trip were the same as in "Saga Class" - the main difference is the service (Saga gets custom meals and other amenities.) But Comfort gets free food and most drinks (except champagne) from the menu plus lounge access."
Cons: "Nothing I received told me where to check in for the flight - MUC Terminal 1 has at least two distinct checkin areas and there was no signage nor anyone staffing the info booths. When boarding started, the "gate lice" crowded around the door area, but people were polite about it. The plane was delayed half an hour or so, but the time did not update on the gate display. While this flight, as with other Schengen zone flights, departs from the A gates, the lounge is in the D module and to get to it you have to fight the crowds stuffing a narrow corridor awaiting passport control. It wasn't too bad getting to it, but coming back was a trial, with many people thinking I was jumping the line."
Pros: "The crew was very professional and helpful."
Cons: "The Reykjavik airport was very crowded and it was difficult to maneuver to my connecting flight."
Cons: "The gate changed and I heard no announcement of it. Received incorrect information from uniformed employees when signs were not found about the flight at the wrong gate..There was no waiting area for my flight, only a line. We were bussed to a remote area of the field to board our flight from the tarmac. The flight was late in leaving. Crew was nice once we were on board, good plane. Cold in row 19, boiling hot near forward lavatories. Stressful, horrible experience."
Pros: "Staff is very helpful in making short connections."
Cons: "If you are expecting flat seats or even leg rests, this is not the ticket for you. Think premium economy instead of business class"
Pros: "Kind staff. Free coffee."
Cons: "Witnessed onboard dispute between passenger and a minor passenger over the child's instrument case which was in the older passengers' overhead storage. Also seated next to large family group was difficult."
Cons: "For a 5 1/2 hour flight, they could at least throw you a bag of peanuts or pretzels. Was very disappointed in the service."
Pros: "Aircraft was new and modern."
Cons: "Crew members ranging from curt to affirmatively rude. Lack of space in overhead bins. HORRIBLE boarding experience, with no management of lines or explanation of 60-minute delay in boarding. HORRIBLE connection experience in Boston, with no representative at designated desk to recheck luggage for flight onward. Our party of 10 people wound up scattered all over BOS Logan, with 3 of us making it back to FLL intact, 4 losing their bags and 3 others left behind -- all due to poor communication with arriving passengers. DO NOT FLY THIS AIRLINE unless you are prepared for inhospitable service, tight seating, and a DREADFUL boarding and landing process."
Pros: "We were delayed about an hour and half, waited on boarding line, which were not controlled and people kept cutting in, buses to tarmac in freezing cold, no Agent at baggage recheck with short connection. They crew turn off air way too early in the cabin. People are in winter gear and cabin temperature is not comfortable. On the way to Iceland, it was too warm on the plane for the entire duration."
Pros: "The airline itself is good for a low cost carrier. Staff was nice and the plane was in good condition. Entertainment options were average. Food was good but very expensive. $18 for a small chicken curry dish."
Cons: "Due to undisclosed technical issues our flight was delayed by several hours going to Reykjavik from Munich. They informed us in Munich that we would miss our connections to the USA and would NOT re-book until we got to Reykjavik. They only have 1 flight out every day to the USA so they booked us conveniently in their Icelandair Hotel, had a bus transfer and dinner buffet all set for us. The whole thing felt a little too set up and I still cannot figure out what the scam was but it felt like one. The following day we were delayed again by one hour and by the time we were ready to fly it had started snowing so we had to be de-iced so another hour added. I am not sure I would fly with them again unless I was visiting Iceland."
Cons: "Luggage lost on my way to Iceland and then lost my entire family's luggage upon our return to the US."
Pros: "1st time flying with them. Comfortable seats, great crew! Nice options for entertainment. Have recommended them to everyone!"
Cons: "Boarding outside in the rain."
Pros: "Again, seats and TVs were great"
Cons: "5 hour flight, I would love some pretzels or chips or something. The airport in Reykjavik was extremely overcrowded. They have 2 flights, 1 to Bos, 1 to NYC, leaving at the same time at gates right next to each other. It was chaotic and miserable. We left about 35 minutes late."
Pros: "Staff friendly and the aircraft was clean. Enjoyed a bottle of water upon arrival to passengers."
Cons: "No free food service. Most European flights feed you. Sat just before a toilet facility mid-plane. Seat would not recline. Wasn't aware of that when booking. Plane PA system very poor. Could not hear any of the announcements"
Cons: "We paid for premium comfort seating which translated into a three seat row with the middle seat empty. No priority seating. No access to lounge. Entertainment system not working, but no recent movies anyway. Would not fly Icelandair again"
Pros: "see above"
Pros: "The entertainment offerings were excellent. The complimentary drinks were also appreciated."
Cons: "Perhaps it's an industry-wide trend, but the flights are expensive enough to include meals; having to pay extra for alcohol is reasonable, but charging for a sandwich seems excessive. More troubling, however, is that I had to pay extra (a rather steep fee of 240 Euro) for my extra-heavy luggage, and the airline lost my bag. This fee, at the very least, should be reimbursed."
Cons: "The flight was leaving late and we were informed that it was fine, that we would make our connection to Jetblue flight to RDU! That was not the case, however! That was the last flight to RDU that day and no hotel rooms were available in Boston area!!! So we had to spend the night on cots in the terminal! That sucks!!!"
Pros: "Safely traveled from Reykjavik to Boston"
Cons: "Last minute seat changes with little explanation for many passengers including my husband and me on the plane. Very uncomfortable, worn-out seat. Chaotic boarding process or more accurately lack thereof"
Pros: "As promised, flying through Iceland, even with only a 45 minute layover, was very easy and plenty of time to catch our next flight."
Cons: "The service wasn't very good, the seats were marginally comfortable and the food was just Ok. Expected more from Business class considering the price of the ticket."
Pros: "The Reykjavik airport was clean and had nice facilities"
Cons: "The customer service was very poor on the plane. During the time that my mother requested a drink on the plane, the flight attendants walk right past her and did not even initially acknowledge her presence. I found that to be very rude and unprofessional. I was also very disappointed to find that we were not given food on the five hour flight. That was very inconvenient and I have never experienced that on any other airline in my 22 years of life. It is safe to say that I will NEVER be flying with Iceland air again."
Pros: "Price and the fact that they waited to take off until we arrived from Copenhagen"
Cons: "Boarding is awful - just a mad rush of people!!"
Pros: "schedule"
Cons: "boarding was chaotic with no boarding announcement at the gate and very long line up; seats uncomfortable, but better than previous flight, probably due to having window and isle seats and better padding in chair cushion; cabin too hot"
Pros: "Actual flight was very good. The food options, the crew, the seating room…all were much higher standards than most other airlines. No baggage fees. I hope to fly with Iceladair again!"
Cons: "It seemed very on organized at the airport. We waited for much longer then the actual boarding time but no information was given to any of the passengers."
Pros: "Flight times and short lay over"
Cons: "Some windows do not close. We could not sleep with bright light coming from window. Not too many options on what to drink for free. Only diet option was Pepsi."
Cons: "The breakfast scone was disgusting but dinner was great!"
Cons: "Service far exceed my expectations, seats were superior to anything I've every experience flying domestically in the US."
Pros: "Crew was very attentive"
Cons: "We got the extended leg room seat we asked for, but next time I will be a bit more particular about its position. The problem was we were right behind the Business/Economy partition, which a) limited our stowage and b) it was a passageway for passengers getting from on aisle to the other."
Cons: "Need some more and better inflight movies"
Pros: "The entertainment was good and the crew friendly"
Cons: "My seat and table were dirty and sticky. We had a 45 min delay. I was seated in the middle of the plane and received my meal lady and of course had no more meal choice available since they had run out . For the snack I also was given a different meal than my seat neighbor"
Cons: "It was a delta flight"
Pros: "Cancel month ago, NO money back !!! No good company"
Cons: "Cancel month ago, NO money back ! No good company."
Pros: "Nothing specific"
Cons: "Long boarding time. Unfriendly flight attendants in business class."
Pros: "Flight on time"
Cons: "Could not find any electric power for my computer in terminal 5 Seats totally incomfortable, no good support for my back, less space for my long legs in this intercontinental flight than in the previous Geneva-Heathrow flight. Food far too greasy, no fruit, no vegetables. No electrical power for the computer, only for the phone. And the landing in Boston: the captain just "threw" the plane on the runway. I thought he had a lot of cross wind. Talked to him later. Told me this was the normal procedure ?? The crew: some are doing very well, with enthusiasm, some of them could do another job."
Pros: "Selection of movies and stewardes."
Pros: "."
Cons: "They had no on-line check-in and I was assigned a middle seat and couldn't get it changed. For premium economy pricing, you would expect better."
Pros: "The crew was very hard working. Plenty of good quality food. I had ordered gluten-free, and was very satisfied. The entertainment options were great."
Cons: "Good experience all around."
Cons: "Delays and overbooked flights"
Pros: "Check in on time. Toilet is very clean. The food is good. The movie program is new."
Cons: "Just the flight is a bit old."
Pros: "Crew were cooperative"
Cons: "There were no veg sandwiches."
Pros: "The flight was very pleasant, with great service. The in-flight entertainment selection was good, food was tasty. The day we flew, this flight was maybe half-full in coach, which may not be great for BA, but fantastic for leg room! The attendants were lovely, and I particularly enjoyed the continuous water service through the flight, which kept me nicely hydrated. The ice-cream mid-way through movietime was a welcome treat!"
Cons: "On the flight from Barcelona to Boston we almost missed a connecting flight because of many steps to get from one plane to another an long lines at every One has to allow at least 3 hours to transfer from one flight to another"
Pros: "Flight was on schedule"
Cons: "Food was poor Service was mechanical non personal"
Pros: "Much more space than on American Airlines,"
Pros: "was a very unremarkable flight,"
Pros: "Great snack options and wide drink assortment"
Cons: "Red wine wasn't that great"
Pros: "Crew was exceptionally friendly."
Cons: "Entertainment units often malfunction. Seats are cramped."
Cons: "BA raced to get us to arrive on time... which they came close to after a late departure. The only ones celebrating were the pilot and airline who can claim on time departure. The rest of us... well we sat on the tarmac for 30 minutes waiting for a gate. Then later we waited for another 20 minutes at the luggage belt after a long time in immigration because they had to off load cargo before our luggage because of how they placed it in the plane."
Pros: "Flight staff was very nice"
Cons: "Nothing"
Pros: "orderly boarding"
Cons: "seat assignment"
Pros: "Service and comfort"
Cons: "Movie selection"
Cons: "Not a lot of space"
Pros: "The crew was good , helpful and freindly"
Cons: "The food was not so good but okay"
Pros: "The dinner on the cross Atlantic flight was good. Crew was nice"
Cons: "I'm a senior citizen trying to stretch funds to travel -- paying extra for an early seat assignment is not in my budget. Logging in 24 hours ahead to get a seat was incredibly inconvenient--I happened to be in a museum and without WiFi. (It could have been in the middle of the night or on a connecting plane.) I then had trouble entering all the required data and was finally told I had to wait 24 hours to try again-- that made no sense because I had to be on my flight 24 hours later. As a senior citizen who struggles with using the internet, it is particularly difficult. PLEASE let people choose a seat when making a reservation WITHOUT charging extra."
Pros: "Cabin crew was very friendly. On board entertainment worked. Food was good. Overall a much better experience than our flight to London"
Pros: "Nothing"
Cons: "Customer service"
Pros: "No refreshments were offered."
Pros: "Crew is very helpful, friendly and attentive"
Cons: "Long delay sitting at Heathrow - not the fault of the airline, but discouraging. Seats are tight."
Pros: "The crew was nice"
Cons: "There was absolutely no room for me in the seat. It was very cramped. The planes from Dublin to Munich and Munich to London looked dated and shabby. There was no entertainment available. The food was mediocre to bad."
Cons: "Was not given an aisle seat"
Pros: "Food was excellent"
Cons: "seats were cramped, insufficient leg room"
Pros: "The flight left on time and the flight attendants were attentive and helpful."
Pros: "Staff very friendly and attentive"
Pros: "Movies Food Wine"
Cons: "Could not get seat assigned until I was at the gate. Same thing occurred on the way to Edinburg. Not sure what the issue is but it happened both ways and was a problem."
Pros: "plane was awesome"
Cons: "ran out of food options for the back of the plane...staff was rude when I asked for some pretzels or bread since they didn't have any more meatless options"
Cons: "Wheel chair assistance was very very bad. Airport crew made my parents to walk around 2 miles while changing the gates in London airport."
Cons: "When we arrived at gate, I went to ask the woman at the desk if this was the correct location for our flight. She mumbled "we haven't started boarding yet" and dismissed my question. rudely. She was harried, and continued to act that way when the boarding process started."
Pros: "The crew were exceptionally nicer ery"
Cons: "Everything was pleasant"
Cons: "My Entertainment device was broken"
Cons: "Too many announcements over the intercom. Better to say 'hi' at the beginning and then only use the intercom to announce turbulence/etc."
Pros: "The crew, they were very friendly and responsive when my seat equipment was found broken"
Cons: "My seat equipment was broken so there was no film for a long flight."
Cons: "Very rough ride, made me sick"
Pros: "Everything was good on this flight. The staff were excellent, very professional, and were very helpful. When they heard about our plight at LHR Term. 5 when connecting to this flight, they were very considerate and offered to send in a report (still waiting for the result of this, no contact yet 6 days later). Again, the luggage space and lie-flat seats (Club World) and meals (except my gluten-free meal) were very good, as was entertainment and cleanliness of the plane and lavs. This flight was supposed to be delayed by two hours, but in the end, they managed to take off at the originally scheduled time. More good news: the flight was smooth and arrived on time and most importantly, safely. Luggage arrived quickly and in good condition on the carousel. BA is really good!"
Cons: "Lavs: Lavs were clean, which is always good, but there was no red/green availability lights on this aircraft, those would be helpful."
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Munich - Boston Flights
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