The little bump to 1st Class made a great difference.
Pros: "The crew and seat was fine"
Pros: "Nice crew"
Cons: "Smoother flight"
Cons: "Wi fi wasn’t working I didn’t understand the media and it didn’t work No screen"
Pros: "Always a pleasure to fly with Alaska"
Pros: "The crew was funny and made us feel comfortable"
Cons: "Nothing, it was an enjoyable experience"
Cons: "Better communication to passengers. Gate agent didn't know why it us delayed."
Pros: "No hassle and easy boarding."
Cons: "More room and limit on size of luggage in the overhead compartment."
Pros: "The two member of the crew were very welcoming and kept a very good sense of professionalism along with adjustments to every passenger. I can consider myself a frequent flyer and it’s relieving to have a crew like that."
Cons: "I would appreciate a quicker and just a little bit more organized check in and maybe some different snacks that will make an airline stand out."
Cons: "Delay on takeoff and a delay on arrival. Flight Attendants never offered headphones for purchase to watch in filght movie/TV."
Pros: "good service good flight"
Cons: "The flight was delayed for 3 hours"
Pros: "completely not flight was 11:45 they fly on 12:15 after stopping Multiple times on ramp also even flight land at 8:18 Supposed to be at 7:55 because of uber driver charge me waiting fee and in flight i ask water so she said i’ll give you in air and in air she didn’t came for 1:30 for offer water"
Cons: "crew should be better and flight should be on time"
Cons: "Airplane modern, great flight"
Pros: "The only enjoyable thing about my flight was the couple sitting next to me."
Cons: "We weren’t served drinks until nearly 2 hours in. They kept making announcements saying “it’s really turbulent and not safe” but I’ve flown a lot and we barely had any turbulence the entire flight and at no point was it unsafe. When it was calm they were hanging out and taking in the back."
Pros: "Lots of legroom. I was in the middle seat and was very comfortable. The staff was excellent. Left on time and arrived early! Bags were delivered by the time we got to the carousel."
Pros: "The plane was warm"
Cons: "My flight was delayed for almost an hour"
Pros: "Everything was great"
Cons: "I didn’ ask for internet but i was charged$25 I don’t know what to name it !"
Pros: "Individual tv, seat comfort"
Pros: "Always happy ... thank you."
Pros: "The entire experience of the flight was wonderful. The boarding, the crew, the drivers, the ride... just really all excellently well done. Great Flight!"
Cons: "Those video.screens are.Super Bright. Like Crazy Super Bright."
Cons: "We have been stuck on the plane for an hour and have not received any exact communication as to why. The flight attendants were also giving people a hard time about using the restroom when the plane was not even moving. Worst flight of my life."
Pros: "The flight attendants were all really nice."
Cons: "Flight was delayed for and hour because they couldn't find a headset."
Pros: "Flight was quick and smooth"
Cons: "Airline stewards we're not very attentive"
Pros: "Flying home"
Cons: "Drunk passengers"
Pros: "Super easy to understand and flexible"
Pros: "The landing. Didnt feel it."
Cons: "The person you tagged my bag. At 5pm at LAX. I got TSA prechecked but my wife no. For the first time, military says free but she wanted me to pay. Not my first time flying with alaska, but I think about flying next time."
Pros: "Ample leg room (I’m 5’9, could be tight for someone 6” and taller)"
Cons: "No headphones provided for inflight entertainment. I have an iPhone 8 so I only have blue tooth headphones and couldn’t watch the movies displayed."
Pros: "The seat and entertainment"
Cons: "The charge of food I only had cash and my cards did not work so o had to stay hungry all the dam flight"
Pros: "Everything about my trip with Alaska Airlines was perfect! The crew, entertainment, boarding, drinks were all amazing. I would love to exclusively fly Alaska from now on!"
Cons: "I loved everything!"
Pros: "easy to use kiosk. Check in and paid baggage was no time"
Cons: "At the gate announce was couldn't understood what said"
Pros: "We made it to the destination safely."
Cons: "1- Crew was late. 2- Crew wasn't friendly. 3- Beer, water & wine were the only beverages served. 4- No food or snacks 5- Arrived 44 min. late."
Pros: "Love the airline."
Cons: "My chair wouldn't move back. Chair was broken"
Cons: "Flight was 4 hrs delay. I'd rather drive maybe i will be in vegas much earlier. We were not informed of a change in gate no. It was a dissaster. I will never take this flight ever."
Pros: "Great flight,"
Cons: "Lost my luggage:( I had to catch a bus from Toluca back to the airport to pick up my luggage the next day. It's was about 2 hours each way."
Pros: "Mona responded by getting me on the AA 6020 to PDX the next morning. Great customer service on the phone."
Cons: "I chose not to use the hotel voucher since I had only 7 hours to wait in LAX overnight."
Pros: "We were never given the seats next to each other that we booked"
Cons: "My daughter is too young to sit alone and we booked the reservation at the same time one booking"
Pros: "Decided to pay the fee for a premium seat and received complimentary drinks and snack."
Pros: "The crew was super nice! I forgot my headphones, they had new ones for me, I didn’t want to use a credit card, the stewardess offered to take my cash and run her card. I had tons of movies to choose from. I also got some shut eye. Overall. Great airline and service!"
Cons: "Crew! Enetertainment and comfort."
Pros: "I changed my seat so a family could sit together. The seat I took wasn't quite as well located as the one I gave up so the attendant was so generous giving me a free movie and wine!"
Cons: "I liked everything. No complaints"
Pros: "Everything was awesone...the airline crew were helpful and approachable."
Cons: "There was nothing that I didn't like."
Pros: "the friendly staff, the speed in which I was able to board"
Cons: "than plan was old and not in the best over all shape, no moives"
Pros: "They let my 8 year old son into the cockpit and gave him wings (while we were still on the ground). Very courteous crew."
Pros: "The entire on line checking in process including self bag tag was easy and bag drop was efficient."
Cons: "Initially I had problem with on line checking in. So I called help as was suggested. But the agent was not helpful or resourceful in solving my problem. So I said goodbye and tried it again from beginning and it worked."
Pros: "This was my first flight, and everything went off uneventfully. Thank goodness. The staff was friendly and helpful. The boarding process was smooth, and the seats in coach were comfortable for my XXXL behind! Very enjoyable, bucket list experience."
Like: entertainment, stewardess were nice Dislike: delayed flight, shuttle was inconvenient
Pros: "It was very quick"
Pros: "Extra leg room"
Cons: "A business class"
Cons: "More rounds of drinks"
Pros: "MINT CLASS is amazing"
Pros: "Seat was comfy and the leg room makes a difference."
Pros: "Nice crew, nice plane"
Pros: "It was a smooth flight"
Cons: "More food options"
Pros: "none stop fly,"
Cons: "could have more route to other cities"
Pros: "Great legroom"
Cons: "Could not connect to Internet."
Pros: "Crew was nice and decent on board experience"
Cons: "5 hour delay messed up entire travel plans. Missed my connection have to sleep at airport."
Pros: "Nice leather seats and more leg room than a few other companies."
Pros: "good snacks and good drink options for free"
Cons: "rough landing, could have been better"
Pros: "Non stop flight, complimentary snacks, in flight entertainment, wifi"
Cons: "Very happy with my flight. Very nice new airplane.Jet Blue has become my preferred airline."
Pros: "Everything was great."
Cons: "Flight ran 50 minutes late and I was only to be in town for 8 hours total to begin with."
Pros: "Seats are super comfortable. Great entertainment"
Cons: "The snacks"
Pros: "Good crew"
Cons: "Flight was late, entertainment didn't work the whole time"
Pros: "Jet Blue planes are always great. Super clean and comfortable."
Cons: "They should have scheduled pistols for our flight. We had to delay the flight for two hours until they arrived."
Pros: "Plane was clean and on time"
Cons: "Staff really wasn't friendly. Tv's are getting old and many didn't work. Sick of having to drag bags thru security only to have them take them at the gate."
Cons: "On time,Effeciant,and fast."
Pros: "The Hawaiian themed meal/snacks"
Cons: "More free entertainment!"
Pros: "Crew did a great job"
Cons: "No delays and no unruly passenger removal"
Cons: "the only discomfort is trying to sleep"
Pros: "Everything was smooth, great service, friendly staff and captain. Arrived ahead of time. Free Wifi. Great inflight entertainment."
Pros: "You can always count on JetBlue for good snacks and free WiFi."
Cons: "But the snacks and free WiFi is not enough to payback the delayed departure experience. Just a week prior, my JetBlue flight was scheduled on time and then three things delayed thre flight for three hours right before we took off and now this! I was told it was due to needing to replace a crew member from another delayed flight. How can that affect so many people? The seat was also super uncomfortable and the back of the cushion was rolling forward, which made it hard to sit for that long. we also didn’t have a gate when we landed so that added on an extra 30minutes. Really disappointed."
Cons: "My television did not work the entire flight"
Pros: "On time, service, everything!"
Pros: "Smooth, great service, free wi fi that really works and lots of free snacks and water which nowadays may seem like a real perk."
Cons: "Everything was great!"
Cons: "It was kinda hot and humid on the flight. On Demand movies and tv were unavailable from the getgo. Then about an hour or so into the flight the Direct TV service ended as well. It was pretty frustrating since I finished the book I brought with me during the first hour of the flight."
Cons: "Flight delayed by an hour"
Pros: "I LOVED the comfort of the ample seating space and leg room, compared to American and free WiFi and movies with the individual monitors on the seat backs for every passenger. I flew Jet Blue on my return flight from LA to Boston to attend our son’s USC graduation. The flight from Boston to LA was on an American Airlines flight. The seats were super narrow with very cramped leg room. To add insult to discomfort , I learned just after take off on the American flight to LA that our dogs got loose at home and the person caring for them was frantic. I had to purchase in flight WIFI ($16/ hour $18 for the entire flight) to attend to the Lost dog issue (hugely stressful) only to learn after the flight that $300 worth of fraudulent charges occurred during the flight that my bank’s fraud department claims occurred as a result of entering my card information to purchase the internet access. That depleted the majority of our travel budget. (We live paycheck to paycheck and had pinched & saved to be able attend this special event) I was so apprehensive on the returning flight and can’t describe my relief to learn the WIFI was free. My fears dissolved as did my aching head and back as I settled into a wonderfully comfortable seat with far more leg room than my prior flight. Thanks Key Blue! You have a fan for life!!"
Cons: "Not one thing I didn’t like!!!!"
Pros: "Plane was brand new. Excellent condition"
Pros: "You have to pay for food. In th pass food was included with the cost of the flight."
Cons: "Was all good"
Pros: "Entertainment and boarding was mediocre."
Cons: "Crew, comfort and food was poor, and just overall it was poor."
Cons: "Seats are uncomfortable"
Pros: "Got our tickets nice and cheap. Made it home safe and sat beside a cool person"
Cons: "My seat wouldn't go back, so sleeping was difficult. Staff seemed a bit annoyed with everyone."
Cons: "2 hour delay and gate changes were ridiculous"
Pros: "The pilot and flight attendants were fantastic"
Pros: "I arrived 3 hours early and was able to switch to an earlier flight."
Pros: "great flight attendants"
Cons: "very warm in on the plane"
Cons: "Attitude from staff"
Pros: "Flight was on time and smooth"
Cons: "Just loud passengers"
Pros: "The crew - helpful and efficient. No charge for a carry on - a definite PLUS! Thank you! Terra chips - plenty of snacks and water - encouraged us to have more. Overall a lovely flight experience. We will fly JetBlue again over other airlines."
Cons: "There was nothing I didn't like."
Pros: "Never again will jet blue get a penny from me - worst flights ever !!!!!"
Pros: "Smooth all the way."
Pros: "Helpful and attentive crew"
Pros: "An uneventful and relaxing flight. The flight attendants were great. They actually smiled."
Pros: "The crew was communicative and courteous."
Cons: "There was a flight delay in LAX due to a maintenance issue. The captain and crew informed us before we boarded the plane which was excellent. However, they could not figure out what was wrong with the planed and delayed the boarding for another 3 hours, putting our 1900 departure time to 2100."
Cons: "uncomfortable seats, thin seat cushions"
Pros: "The crew was nice!"
Cons: "It was a good expiriance traveling with delta!"
Cons: "The flight is operated by Air France and I would have preferred Delta. It was extremely cramped but the food was excellent and it was on time"
Cons: "My 'window' seat had no window! Feeling was claustrophobic"
Cons: "Friendly crew and lots of good free snacks!"
Cons: "The boarding process at LAX was awful. I’m sure the horrible shuttle wait and transfer from terminal to terminal is the airport’s fault, but the airline did not do anywhere near enough to inform passengers of what was in store. It was confusing and annoying."
Cons: "Delta delayed the flight from LAX to SLC, which subsequently made me miss the connecting flight from SLC to ORD. Completely unacceptable"
Cons: "at last minute itinerary was changed.. instead of routing through Brisbane, was now routed through Sydney. Flight from Sydney to LAX was delayed by 4 hours, then missed flight LAX to LAS... overall long delayed arrival. Checked the route through Brisbane, and those flights we're all there, departed and landed all on-time... so wondering what the reason was for the change of the itinerary without a cause (no cancel or delayed flights through Brisbane)"
Cons: "The pilot was a Daredevil"
Cons: "There was nothing I didn’t like."
Cons: "Baggage was delayed overnight. With modern tracking, should have been notified that the luggage was not loaded on the same flight as me, eliminating my wasting 45 minutes at ATL realizing that my baggage was not coming and then having to queue to notify the airline that it had not come."
Cons: "yet another oversold and crammed into a plane flight from delta. the crew were nice and all...but the passengers were all ready to be throw into a battle royal pit to actually get on the plane. Getting real tired of this"
Pros: "The movies were spectacular"
Cons: "Food was a bit plain"
Cons: "Due to the earthquakes, the film festival I was going to was cancelled. Ten days prior to the flight I called AeroMexico to cancel and they said there would be a cancellation penalty, which was fine. When I tried to redeem my credit, they said there was also an additional "No-show fee" even though I called to cancel 10 days prior, which left a total of $70 credit after all their penalties. I called and emailed to complain but they did nothing but pass me to someone else who was equally unhelpful. I will never fly AeroMexico for any reason in the future."
Pros: "The gentleman at the gate was super helpful and helped us check our bags at the gate."
Cons: "Zero leg room. Zero arm room. The entertainment system did not function. No food for such a long flight unless you pay more then the food is actually worth."
Cons: "Basic economy has way too many restrictions"
Pros: "Food available was good."
Cons: "Very tight space- could not reach floor when person in front of me moved seat into recline position. Could not get out of seat to go to bathroom when my seat mates were sleeping. Tough to load- tight spaces."
Pros: "Short, straight-forward flight."
Pros: "how short a flight it was!"
Cons: "nothing to complain about."
Pros: "Free earphones"
Cons: "Delayed boarding Delayed flying after boarding Delayed in flight service"
Pros: "Free ear phones"
Cons: "Late boarding Late take off Maintenance after boarding Two hours before refreshments Boring movie Bumpy flight Very hard landing Home an hour late"
Pros: "The Flight Personnel was extremely helpful and kind."
Cons: "I froze on the way to Las Vegas and there weren't enough blankets."
Pros: "The crew on Delta create a welcome atmosphere every time I have flown with them."
Pros: "Flight was delayed for over 6 hours. Not an ideal way to spend the day."
Pros: "Availability of flight. Quick flight, on time"
Cons: "Lay over"
Pros: "The process was very quick and easy, from after security the process was smooth and fast."
Cons: "The gate that I was assigned to was a little overcrowded but I believe it could be because of the construction that is happening in the area. Also the security process was a little long."
Pros: "Nice courteous cabin staff."
Cons: "See comment above"
Pros: "Delta does a great job overall. We used free skymiles from Amex and it was very much appreciated."
Cons: "Not enough leg room! BS!"
Cons: "Two out of three flights were delayed, customers service of the flight operated by Delta airlines is a nightmare and on top of it 2hours and 40min delayed. No drinks, no snacks, nothing."
Pros: "But the crew were awesome!"
Cons: "Flight delayed then gate was changed, while I was using lavatory and did not hear changes! Then boarding was confusing as the intercom wasn't working. Overall poor."
Pros: "On time...great service!"
Cons: "Seats were a bit narrow."
Pros: "crew was very respectful and kind"
Cons: "Flight was moved to a different gate, then delayed. We were given the absolute last seat in the plane that could not recline- not the seats I had selected before hand."
Pros: "Short flight time"
Cons: "Delayed for 2 hours due flat tire. They should've checked tires before we boarded. Cabinets were almost full. I had a hard time to put my skateboard and backpack in a cabinet. Attendant didn't help out at all! It took over a minute to figure out to fit my stuff in there like Tetris. One passenger was upset that I took his bag out. It was frustrating when attendant didn't help to store my bag."
Pros: "Good entertainment with games for kids, movies etc."
Cons: "No meals (5+ of flying), need to buy earphones, no place for hand lauggudge"
Pros: "Delta crew are always attentive."
Cons: "Snack quantity and choices."
Cons: "My luggage is lost. I picked it up in LAX and reboarded. It never arrived to MSP. My wife's luggage was also lost but they found it on another flight. They have no clue where mine is."
Cons: "The fact that seats could not be reserved ahead of time. Having them assigned at the gate is illogical and does not reward the passengers who reserve / check ahead of time. Additionally, it creates unnecessary rush at the gate."
Pros: "Not happy"
Cons: "I was given a hard time on getting my boarding pass printed. They made me waknback and forth twice to clear up this situation. Delta said I had to pay extra to cover the fare. Even the "special services" did not give any great service. Alex me think twice abotnbooking through this and delta.!"
Cons: "BYOjet cancelled my flight"
Pros: "The prior flight arrived late and then due to what appeared to be some mechanical issue, the plane was towed into the gate at about the time we were due to board. I mention this only because this was the only glitch during the rest of the flight. Loved the wide variety of entertainment available inflight, the AC outlets on EVERY row, and though I didn't need it this time, the availability of Wi-Fi Internet is appreciated. And though we left 40 minutes late, we made up part of the time and arrived only 20 min later than scheduled. Bravo Delta! I'll have to check out your version of Mileage Plus."
Cons: "I couldn't understand the gate agent's announcements due to language issue but most of all competing announcements from the gate behind me. One of the flight attendents was more bossy I felt than necessary. She told me not to put my backpack in the overhead bin, even though there was enough space and the back 3rd of the aircraft was half empty (I was in the last loading zone so there weren't many more people after me)."
Pros: "Again, despite poor flight schedule I made it on my connecting flight and it all worked out in the end."
Cons: "Again, Kayak should allow at least 2 hours of transfer time when booking flights through LAX. I had to go from one terminal to another AND go through immigration and security. In order to make sure I had enough time to make the connecting flight, I didn't check in my luggage which lead to me having to minimize liquids and pastes in my luggage (no vanilla extract or tequila). Also while making the transfer I felt rushed and stressed out. I might search for tickets using Kayak but I would not buy tickets directly from Kayak if my route involves a transfer at an airport that I am not familiar with."
Pros: "Skyprority was great along with the perks of PE seats. Crew, as usual, were professional, pleasant, and organized."
Cons: "IFE was great but remove the games component from the menu. I had a child poking the screen playing the game for 3 hours and everytime they poked the screen it moved my head as if she was just hitting the back of the steat. PE seats really don't offer that much more room and the seat on the 757-200 vs 9 was AWFUL! My tailbone hurts 24 his later."
Pros: "We arrived nearly on time & without issue."
Cons: "The plane was warm & no cool air was being dispersed in the cabin & because of that it was very dry. Better temperature regulation, climate control is needed to make fir a more comfortable flight."
Pros: "Pilot was admirable"
Pros: "Great crew, comfortable plane"
Pros: "The crew was very helpful and kind."
Cons: "The entertainment app did not allow me to watch any of the quality programming and my seat to Chicago was extremely cramped and did not recline."
Pros: "The staff was kind and flight was smooth"
Cons: "The plane was small and cramped. I could barely bend down to get my bag from under the seat in front of me and I'm tiny. I can just imagine how bigger people felt."
Pros: "Did not have any food so an N/A option for this category is needed."
Cons: "The exit, economy plus seat I chose was described as limited recline when it fact the chairs do not recline at all. I was so disappointed. Had I known this, I would have chosen a different seat. My neck was hurting by the end of the flight."
Pros: "One if the bathrooms was closed and a second one had no running water."
Cons: "Major delays. No service."
Pros: "Professionalism and kindness"
Pros: "Crew was responsive to an engine circuit breaker issue while taxiing and returned to the gate to have it addressed. Took off two hours late, but secure in the knowledge that the problem was not a flight safety issue. Kudos to the crew."
Cons: "The self- entertainment is really an inconvenience especially when the internet doesn’t work. Babies were crying the entire time. comfort wise the headboard is uncomfortable and annoying."
Pros: "the service"
Cons: "the server"
Pros: "Crew board and also on plane were accommodating and very friendly."
Cons: "Three people in row and all over 200lbs it felt like ever time to get seatbelt Or the horrible placed outlets between seats but under seat and you can not look under seat cause no space in front of you to access and can’t help but to rub against person in next too you. So had to apologize and explain what was trying to do before I tried. I try not to fly this airline or other large carries for"
Pros: "Short flight"
Cons: "Late departure due to late arrival of the plane from previous destination. Pushed our arrival time after midnight. Rental car agency was closed and had to rent from a different one at a very steep premium. No apologies and no assistance."
Pros: "Good rate"
Cons: "Didn’t like that I had to check my own bag in and still pay a fee. If your going to charge me then your staff should check my bag. Also I’m not a heavy person i workout so my shoulders are big. Your seats are to small"
Pros: "Staff was pleasant, decent movies overall."
Cons: "I can't eat mushrooms. Both meals had mushrooms (3 out of 4 entrees) and it wasn't always obvious which ones. Additionally, the second meal with seafood or pasta, the pasta obviously had mushrooms so I chose seafood, even though I don't like most seafood. Mushrooms all mixed in with the seafood, so I had to pick them all out. Also 2 of the accompanying sides had mushrooms. Do they have a mushroom fetish like Cheesecake Factory? Need more consideration for people who may have varying food requirements that are unavailable to address during the booking process. I know you can't please everyone, but why overuse an ingredient that has a relatively low appeal to potential passengers? Will try again, just hope they can use similar customer service in their food preparation as they have otherwise."
Pros: "Noisy intrusive spoiled crying screaming kids kicking seats shaking rattles and crew was helpless"
Pros: "United Airlines for a change did a decent job flying back to LAS unlike our flight from BUF to EWR which got canceled and we had to drive to Newark which was not only disappointing but to witness customer service uncaring even more distressing."
Cons: "We may not choose UA for our family from now on. Quite a bit of confusion even when trying to reach customer service over phone, the hold time is 15 to 20 min?"
Pros: "Kayak notified me of the delays before United. Crew was nice. Ramp agents worked hard to get everyone on board quickly"
Cons: "Delayed 1 hour and 42 minutes. First delay notice too close to incoming aircraft arrival so you knew it wasn't an accurate adjusted departure time."
Cons: "No one can help me , not too happy about it"
Cons: "Rudeness of flight attendant Departure time changes Gate changes"
Cons: "Was told i could bring essentially nothing and then had an entire row to myself and there was TONS of overhead storage available. Just really nickel and diming these days."
Cons: "I bought a ticket on KAYAK and it was united flight from Los Angeles to Las Vegas. I buy many tickets going from LA to Vegas. After no indication about any extra costs but only the inability to check in… At the airport I was warned by one of the agents when she told me that my basic economy ticket would not allow me to bring my computer back on the plane without being charged. I've never experienced this in my life. I said I'm not paying and I went through TSA and I boarded without any problem. United has just been axed off of my list of Airlines with which I will travel. Come to think of it the only other airline that I can choose not to travel on his Spirit so United has reached new lows!"
Pros: "Friendly staff, great customer service"
Pros: "Overall the flight process was fine."
Cons: "Kayak is not transparent enough about highlighting which flights are low cost flights during purchasing. I thought I was purchasing a regular fare where I could bring a normal carry-on onto the flight, but this was a low cost flight and I had to check my bag. This information was not disclosed until after payment, and I believe this is dishonest on the part of Kayak. Kayak needs to be much more upfront about the details of the flights so that we passengers can select flights according to their needs. I felt deceived by the fare and would have purchased a different flight if I would have known ahead of time."
Pros: "Quick flight and free checked bag."
Cons: "People took a long time getting off the plane in front of us."
Pros: "United is always a great way to fly. The crew is always nice and even through my delayed flight back to Vegas the captain stood between the walkway and plane an apologies and spoke to everyone which was new for me. Thanks united flight 455 to Vegas from SFO 10:44.."
Pros: "I booked my flight last minute to Las Vegas. Flight was inexpensive and easy to get onto. Love Kayak deals!"
Pros: "Crew was nice and the pilot had some sort of Sean Connary accent that made it interesting:)"
Cons: "3 seats instead of 2 on either side"
Pros: "There was a nice selection of entertainment"
Cons: "The plane was not comfortable at all for an International flight. United should invest in bigger planes for flights over 6 hours. I could hardly sleep since the seats were so uncomfortable. Further, I was unable to get up and move around as much as I had on other international flights. There was no room on this plane to walk around and stretch. The food was mediocre. Quantas, Air China and Japan Airlines have much better meals."
Cons: "I'm 5'3 and could not even lean forward to rest my head on the table in front of me because there wasn't enough room. I shouldn't have to pay an additional 95 dollars to have what was previously considered a normal seat with normal leg room, especially after loosing 6 hours of my life due to United flight delays during the course of my trip."
Pros: "Freeway traffic made me just miss the checkin time by a hair. I had an important meeting and was hoping there was a chance to still get on (40min before flight) but that wasn't possible."
Cons: "My flight to LAX was delayed by over two hours and I had to call and reschedule. I was rescheduled to an AA flight connecting in Chicago. The flight from Chicago to LAX was delayed by over four hours!"
Pros: "Will never use united."
Pros: "Nice, big plane"
Cons: "The entertainment went out."
Pros: "First of all the captain let us board early and get settled, the flight attendants were very friendly and the take off and landing were smooth, it was a great flight the seats were comfortable and the trip was short."
Pros: "Nice plane very smooth flight"
Cons: "Plane was late and missed connection to Wichita"
Pros: "I like that it was big airplane"
Cons: "I was sitting by the exited and I didn't like it I couldn't sleep at all because the seats were not able to go backwards there was a woman that was standing at the entire flight because it was so difficult to fall sleep...!!! She was older I kinda feel bad for her I am 22 but I didn't really care but this woman was in her 50s and I felt terrible for her."
Cons: "Anything the flight was delayed a couple of times and then the terminal was changed at the last minute"
Pros: "The view and legroom was nice."
Cons: "I collect disability each month so I am on a very tight budget. The Spanish speaking woman that pushed my wheelchair told me that I can bring my water bottles full of water through the metal detectors. I asked if she could take me somewhere to pour them out and refill them on the other side. They threw them away at the metal detector. So I had to buy a new bottle for my medicine that I have to take. You would think she would have got it by me carrying these bottles around but nope. She actually said to me that I can give her gratuity now if I wanted. I gave her $1. She then replied in a sarcastic voice " Thankyou you are soooo generous. I don't like feeling obligated to tip somebody because I am disabled and have a bullet in my head."
Cons: "I was charged $7 for the TV and it should have been $5 as my flight was less than 2 hours and the TV kept going out."
Pros: "Flights were on time. Always a plus! Attendants were awesome"
Cons: "Horrid service. Don't work with customers, abysmal overall."
Cons: "They only had enough to food for the front of the plane , me and everyone in back was left hungry, I have never been so disrespected"
Pros: "...I got the standby flight....I guess that's cool..."
Cons: "My red eye was delayed35 minutes because of wheel replacement making it impossible for me to make my40 some odd minute layover and I had to burn up hours of my vaca in an airport and reschedule a pick up."
Pros: "The crew on the board were excellent and the seats were comfort"
Cons: "The ground crew must be a little logical related to bags during checking"
Cons: "How rude the women airline attendants are /the extreme lack of leg room"
Pros: "The crew was nice"
Cons: "Allowing me to bring a carry on"
Pros: "The crew was amazing, the aircraft spotless."
Cons: "Spirit is difficult to arrange the needs of passengers with emotional support animals, along with congeniality toward the passenger who hopes to travel with their animal. The passenger submitted (ahead of schedule) full legitimate documentation of medical necessity. Spirit requested an expensive letter of medical/health certification from a veterinary. It is not enough to have a letter indicating that all of the animal's health records are accurately documented and up-to-date, it is required that the veterinarian establish a "certificate of health" that only lasts for a 10 day period from the time that it is written. The cost is $100 and if you plan your visit for over a 10 day period the animal must be reevaluated and a new certificate issued for the same cost of $100. Regardless, all things considered, it has become less expensive to just pay the pet carry on fee where no health certificate is necessary. I found Spirit airlines to be less than accommodating to the needs of a traveler with emotional support requirements. Spirit no longer supplies water to passengers during the flight, so don't forget to bring your own, unless you plan to pay the distorted price of a bottle purchase...CREDIT CARDS ONLY!"
Pros: "The crew"
Cons: "No entertainment & the refreshments were too expensive"
Cons: "They charge for everything. The plane ticket. To pick a seat. For a carry one. And the chairs don’t even decline or do anything I’m in the worst neck pain"
Cons: "Arrived 10 minutes before boarding began. Was not allowed to check in and proceed through security. Will never fly Spirit again."
Cons: "They would not allow me to board and did not refund me my ticket. They were rude and horrible."
Cons: "Flight was an hour late!"
Pros: "nice staff. Nice ventilation"
Cons: "While I waited to check in because I couldn’t get the kiosk to work the, unannounced by booking or airline, 45 min pre-boarding check in time lapsed. With 41 mins until flight time, no bags to check, the agent tells me I’m too late to get a boarding pass. WTH! Missed flight- missed event! Never again!"
Pros: "Everything! Beautiful aircraft, pleasant crew and on time!"
Pros: "Super fun employees!!!"
Pros: "Quick boarding"
Cons: "Nothing specific"
Cons: "They hid the baggage fee by excluding it from cost to book flight. I was traveling with 2 other family members and had to pay extra in order to sit together. Will never use this airlines if there are others available."
Pros: "Crew was nice"
Cons: "No customer service on comfort"
Cons: "We were charged $130 for a carry on! That's more than our flight. Never taking this airline again. Plus there was an hour delay!"
Cons: "They delayed the flight 2 hours"
Cons: "Not knowing that I could have saved $ by buying bag on line"
Pros: "Price & a lesson learned."
Cons: "Nickel & dime, not happy staff, old plane, disgruntled passengers"
Pros: "Didn't sit next to any wierdos!"
Cons: "The regular seats are extremely uncomfortable. I'm 5'11" and my knees were touching the seat in front of me. On our way home we bought the bigger seats because we already had our return flights. Had we not we would've gone with a different airline. This will be the last time we fly spirit. We've flown them before and I don't ever remember the seats being so small and uncomfortable."
Pros: "Great crew and newer planes, no complaints here, would only fly short distance with this airline though."
Cons: "No free water, no free beverage, no free peanuts, no free nothing, you PAY for everything extra!"
Cons: "Kayak is asking me how my flight was when I'm still waiting to board."
Pros: "No delays"
Cons: "Flight crew gave a standoffish vibe"
Cons: "$55 baggage fee that went from $65 to $100 if paid at the gate seemed outrageous."
Pros: "Took off and landed on time"
Cons: "Felt like the boarding attendants were trying to intimidate and scare people by constantly announcing a countdown to when people's carry-in items would cost $100. Announcing that only Group A can use the overhead space, anyone else will be charged yada yada. I get it. It's the rule. But it was definitely overkill and went on for 20-30 minutes."
Pros: "I like the fact the pilot had a good landing"
Cons: "No space No entertainment Over charged for bags"
Cons: "EVERYTHING, Lets learn to do our jobs"
Pros: "Overall, the majority of the trip was good. I can't really complain much."
Cons: "There was one flight attendant with a really bad attitude. Maybe get more friendly attendants?"
Pros: "Was really quick , & everyone was friendly !"
Cons: "Everything was great !"
Cons: "I was never told I was going to pay 55$ to bring a carry on on board. This was extremely deceiving."
Pros: "Flight was delayed for 1 hr... staff kept saying 10 mins and then 10 more mins and it ended up being 1 hr."
Pros: "I liked everything about it...."
Cons: "there was nothing that I didn't like about it"
Pros: "I found that my flight was very economical , on time at a convenient time , & that's all that I am interested in . Thankyou very much."
Pros: "Inexpensive flight"
Cons: "Sneaky ways to get your customers to pay more."
Pros: "How fast it was to get in and out"
Cons: "It's pretty squishy"
Pros: "Saved my missed flight going to Ohare .."
Cons: "Extra charge for carry on"
Cons: "On time departure and arrival or compensation or small token of apology for the inconvenience"
Pros: "Spirit airlines is a total rip off!!!"
Cons: "They lied about the baggage policy!!"
Cons: "Almost are charging for the air you breath. Never flying with them again because I refuse to be charged for a carry on that I'm personally carrying on. We also had a delay (thunderstorm, not their fault) but it made the whole crew very disorganized"
Cons: "You CANNOT forfeit the second flight if a customer misses the first leg. That is ridiculous! A customer has paid for the whole flight so they should be able to choose to use either or both legs. I will never use SPirit again"
Cons: "I fly frequently because my boyfriend lives out of state. I took over 50 flights last year, and I would have to say that this was the worst experience I have ever had while flying. I will never book with spirit ever again. I'd rather take the time and waste the miles driving. Employees were rude, service was horrible, seats were uncomfortable, and I paid more for this flight than any other flight I have ever taken from Las Vegas to Los Angeles."
Cons: "on a 6am flight. that is only 50 minutes. there is no need for 7 intercom announcements."
Cons: "Security long, check in long but worse was additional fees"
Cons: "Seat is not big enough for a normal human. Didn't recline and virtually no padding."
Pros: "Crew was so sweet but they wouldn't stop talking over the intercom through the whole flight. It was pretty annoying"
Cons: "They charge for everything. They charged me $90 for my small carry on. The check in kiosks weren't working. They were super understaffed and they almost made me late for my flight even though I arrived an hour and 45 minutes early. I won't fly with them again"
Cons: "It was 90 minutes delayed, we were given no information about the delay and we missed out connecting flight."