Las Vegas hotels

Location, Hotel Services and Activities. Smoke in the casino, decor beginning to be dated

Very nice design and beautifull modern ambiance! Not a real 5-star hotel. Poor service. Everything in the minibar is sensored. Feels like you are beeing watched!

the hotel is realy good and worth visiting

I liked a luxury, confort,gourmet, cassino location. The elevations is not clouse my room.

The entertainment

The staff solving my inconvenient with room Smoke odor in the entire hotel. An extra charge for resort fee that I was not awared.

The location was great, staff was overall friendly. To start this place is truly a maze. Waiting for the elevator was a nightmare. I feel like I spent most of my time waiting on one. I got so sick of waiting I took 20 flights of stairs down to the casino. Saturday morning between 7-8 am I woke up to a fire alarm in the hotel. Can I just say this hotel was more stressful than I imagined. I was really disappointed. I have added this hotel to my do not stay list.

Nothing... HOTEL .COM IS ALL LOT BETTER TO BOOK FOR ROOMS. They will not give REFUNDS.

Location was great. Smokey smell everywhere, looks old, bathroom has lots of mildew/mold, very crowded and AC was too noisy.

The gym and spa were very good. The hotel staff was pleasant. The food was good. Pushy aggressive sales people at Perfume 11 caused an overall negative response. I have already told five people to avoid this shop.

Location was great! Right in the middle of the strip. We were also able to leave luggage at the front, secured, before we were able to check into the room so we could go enjoy the strip! Not the cleanest hotel I have been to. Mold on the ceiling, bathroom counter wasn't cleaned very well, old dried pink/red liquid on the wall.

The hotel is beautiful and much larger than appears on the outside. The pool side area looks inviting and they do offer a spa/gym that looks agreeable but my visit was purely for business purposes this time and I was unable to use these amenities. I had dinner at Mon Ami Gabi and it was fabulous. Menu was fantastic, staff was friendly and attentive, and the food was all brought out as requested and very very good. Petite Suites are gorgeous with a nice meeting/sitting area and two bathrooms which was convenient and the beds were comfortable. Upon arrival there was a very long wait to get checked in and it seemed like there were more employees standing around rather than calling on guests to help them. They have "rapid" check-in machines that seem like a waste of space as I couldn't get it to work for me no matter how I tried. The first room I was checked into was a beautiful petite suite but had a rancid smell and upon calling maintenance and waiting roughly an hour they came in and told me there was a gas leak coming from the sewer due to a broken seal in the toilet that the maintenance guys were aware of and shocked they actually put somebody in the room. Instead of helping relocate me and my luggage they had me pack my bags and go back downstairs to wait some more so that I could get reassigned a room. My second room smelled equally as bad but like a children's pool that hadn't been cleaned all winter. Within 15 minutes I had a horrible headache and was back downstairs. They moved me a third time and offered me a small credit to use in one of their restaurants or spas. Although this did not make up for what I had already been put though (and the stress, anxiety, and headache I was now stuck with) I was running late to a meeting that I should have had plenty of time to prepare for so I took what I could and ran. I had my meeting at their French Bistro and it was lovely. My bill came, I charged it to my room, and retired for the night knowing I had a very long day ahead. After getting back to my room I realized they have no water located in the room. I was exhausted and the thought of going back downstairs was dreadful so I just went to sleep. Upon waking I found my bill and realized they had not removed the credit I was given for my previous days troubles. I called downstairs and they told me that the restaurant, although located at Paris, is not owned by Paris and therefore was not approved for the credit. I was told if I wanted to speak with somebody at the desk upon check out then I was more than welcome but there was nothing they could do for me. So back downstairs I went, again. After waiting a few minutes I was helped by a lovely lady who tried her best to understand the situation and show that SOMEBODY in that hotel cared at least a little. At the end of the day I got onto a flight to come home wondering if I could every come back to Paris for anything more than a restaurant that wasn't even owned/operated by the hotel. I travel to Vegas for business multiple times a month and would like to be able to say I would try this hotel again but I am extremely unsure at this time.

It was comfortable, and the location was great. It was nice and comfortable, until I smelled something rancid in the bathroom. The smell was coming from one of those huge National Geographic sized cockroaches. I told the front desk but all they offered to do was clean the room . That ruined my whole stay . I paid to stay somewhere nice if I didn't mind roaches in the room I'd stay at one of the many cheap motels Vegas has to offer

No free parking . Was not given the option to park for 20 mins also while I checked in. I had to drop my rental car at the airport and return in Uber. While checking out luggage services refused to get my luggage at the North End entrance which is the designated pickup spot for Uber/Lyft ( this is deliberate to force you to use cabs) . I had to carry 2 carry ons and a large check in bag from one end of the hotel to another (half a mile almost) to reach the North end . Luggage services did not provide a trolley as well. Very disrespectful of paying customers. Luggage services , parking rules

Location was great! It is hard to get to your room. Especially when you have luggage.

Staff was courteous Location undesirable Room extremely far from the check in counter

The front desk at check in was accommodating. The beds are comfortable. It was nice to have food options within and nearby the hotel. The sink in our room was clogged/blocked so the water took awhile to go down. The shuttle to the airport was cash only and only shuttle. Should be shuttles to the strip.

Room was fair Building was dirty and a bit sketchy.

30 a night. Had to stay in manor across street.

Don't like nothing about the hotel. Everything looks old and broke down. Needs to be updated ASAP I didn't like the way they try to draw a map for customers to their rooms which is confusing. Don't like the way the rooms are out dated. Looks like a motel 6 but worst.

Convenient Can't have a hot coffee in the morning because no hot water available.

Disliked everything

I would not stay there again. Would not honor discount they sent me as I booked through you. Rooms were much higher than what we booked them for. Check in staff indifferent to rude. Room was ok. Security, cleaning and bell staff were great. Hotel scheduled grease trap clean out for 12 a.m. Sounded like a leaf blower running in our room. Desk staff initially were rude about the issue. Had to go to desk in my pajamas and ask for manager. They did move us to a quiet room at that point. Crowded. Noisy. Slow elevators.

Perfect location to visit all the city attractions. Comfortable room.

Convenient location. Good dollar value. I could not figure out how to connect to the internet on my lap top. I was to busy and did not take the time to explore help through their help desk - the number was right beside the connection.

Great Buffet, Shower Stall, Friendliness of Staff, Value for Dollar, quiet room, Location. Smoke in Casino, Rooms need upgrading.

great value for the money you pay for the rooms and cleanness of the rooms very good some staff were very blunt and not very helpful but some were very helpfull and helped out with discounts on shows trips etc

The room we were originally given was dirty. Bathroom was filthy.Was hoping for an apology for the dirtiness of the room. Guest service rushed me off the phone wasn't very caring to the situation. Would of like a discount of some sort for a bad start to my vacation.

Beds were comfortable, food was good at Buffett.decent size rooms. All day Buffett was a good option too. Pool area good if you all pools were open .staff were quite friendly. Didn't like the timeshare ticket people approaching us every time we walked through the casino. Would have preferred the larger pool to be open rather than one small family pool and adult pool as it got extremely busy. Jacuzzis were full of small children mostly unsupervised by their parents it was a like a creche in there .Would have liked to be told about the interconnecting doors before getting our room As it was a noisy week.

Location, casino, upscale The bed and pillows horribly uncomfortable for a 5 star propert

Fantastic casino with great shows. Pool was closed. A lot of noise inside room. ie noise from neighbours and hotel staff inn corridors. No minibars in rooms, no fridge to hold icecold cocacola for when you wake up with a hangover.

location, staff.. room was small

very comfortable beds access to food any time and a good location on the strip with children

Loved the rooms we stayed at the signiture 2 years ago and thought we would try the grand as it was our 40th wedding anerverasry and my birthday but was disapointed as we informed the hotel of this before we came but nothing was said or done we just got messed about as our room keys wouldnt open our room twice and felt like we were criminals when 2 security cards came to open our room and made me open my suitcase to get my passport in view of people walking past the way we were treated on a few occasions i felt like we was not important enough to rate the same service as the vip guest

I cant say anything good about this hotel I am sorry, This is the third time in as many years I have stayed here. Each year it has degenerated incrementally. It took over 3 hours to book in, I was given a very bad room initially, but that was eventually rectified by a Good front desk manager. However the next room was only just "reasonable" so I offered to pay for an upgrade of 40 dollars a night and cut my loses.By this time 3 hours had passed. I then moved into a Celebrity Spa suite and the inside was very bad indeed. There was a cupboard door hanging off and the remnants of the last occupier was evident. I then complained to the manager but I was told there were no other rooms available. So I had paid extra to get a supposedly decent suite, but it is definitely the worst I have ever seen on the Las Vegas Strip. When I booked out, the receptionist asked me if I enjoyed my stay, and I told her about the shortcomings of a supposed 4 star hotel, but she surprisingly answered " well sir we are going to re-decorate all of the rooms next year".This was no use to me, I had just spent two of the worst days in the overpriced Spa room which was annoying to sat the least. I then walked 300 meters to the vdara 5 star hotel and paid exactly the same room rate as the mgm grand, for a further 7 nights, and the vdara upgraded me to a magnificent corner suite on the 40th floor at no extra charge. Please forget the mgm, you can get much better rooms for your money if you look around.I Can not give the mgm a lower rating....but this is my experience from 10-12 August 2011. Please consider the more upmarket and newer vdara hotel. You wont be disappointed.