Cons: "Lost our luggage and broke our stroller"
Cons: "Poor customer service"
Pros: "Super friendly, comfortable for the long flight, plenty to keep you occupied. Its my 3rd time flying with them and the flight is always smooth. And it doesn't hurt that there is a huge shamrock on the tail wing to make superstitious people like me, feel a little bit better! I will only use them!"
Cons: "When booking there is an option for Food? This gives the appearance that food isn't included in your flight unless you pay extra."
Pros: "The crew was very good."
Cons: "Please add more hindi movies"
Pros: "Pleasant cabin crew"
Cons: "Disembark down steps at back of plane onto tarmac then carry bags up two flights of steps, tiring and dangerous of falling"
Pros: "The ground staff at Heathrow were friendly"
Cons: "The old A320 is among the most uncomfortable planes imaginable, but the flight is short"
Cons: "My bag was lost. The staff at the airport was friendly enough and assured me it would be delivered to my hotel in dublin that afternoon. It’s now the next day and I still have not received my bag. I’ve call multiple times and still cannot give me a straight answer. So now I have to check out of this hotel and hope my bag shows up before moving on to my next destination. Also, on the flight I asked for 2 glasses of tap water while they came around asking if we would like to purchase a soft or alcoholic drink or snacks. There was no water on the cart so she had to continue servicing the rest of the plane and said she would be back. The first flight attendant must of forgotten, that’s okay she was probably busy. I asked a second flight attendant, 10 minutes go by and she still didn’t bring us water. Finally asked a 3rd flight attendant and he brought it to us quickly, this was 30miniutes after I first asked. I felt that my request wasn’t as important because I didn’t have to purchase it."
Pros: "Suggest lanes with seat number groups in order to avoid people crowding the entry to boarding the plane. Dinner selection: Msin dish choice ran out and was left with only one entree to choose from Increase chicken bard entrees"
Cons: "Had to fight through a crowd to make my way to the gate."
Pros: "The crew was friendly"
Cons: "There was a delay in getting us boarded. My main complaint is the length in the baggage reclaim. It should not have taken as long as it did. I gave low rating for entertainment because there wasn’t any, again it was a short flight. I did not have any of the onboard food."
Cons: "The flight was late. Crew was not helpful. Food was blah."
Pros: "The air hostess were ok."
Cons: "The flight was quick"
Cons: "Still have not received a credit they owe me."
Cons: "There was no vegetarian option. Most airlines now have at least one vegetarian option. You had to ask at time of booking.Booked flight last min as Mom not well,l no time to think @ food."
Pros: "Staff and service"
Pros: "They were helpful on the ground, though some of the crew were cold on the plane, not unhelpful, but not helpful"
Pros: "Really comfortable seat"
Cons: "Had to divert to Shannon due to fig. Bussed in FREEZING ancient vehicle to Cork"
Pros: "Friendly helpful crew"
Pros: "Service, friendliness. The cabin crew seemed like truly genuine, nice people."
Cons: "the food was really expensive"
Cons: "Crew is borderline aggressive and arrogant."
Pros: "Lovely crew"
Cons: "Aer Lingus are always late departing, but it was a blessing this time as I'd have missed the connection otherwise!"
Pros: "Flight was short and without any problems."
Cons: "this wasn't a BA flight.. it was air lingus and it was a disaster. shouldn't have been charged BA rates for this"
Pros: "The flight from LHR to DUB was pleasant, short, and uneventful. I blissfully caught up on sleep during most of it!"
Cons: "After we landed in DUB, some other aircraft's being in the wrong place seemed to cause us quite a long delay, which meant that I very nearly missed my connecting flight to IAD. My suitcase, perhaps because of this same taxiing delay, missed the flight and had to be sent on the same flight the next day - though it reached me without incident about 24 hours after I reached my home."
Pros: "Quiet, short"
Pros: "On time, no fuss, got us there"
Pros: "Our first Are Lingus flight - would do it again!"
Cons: "Short flight, so there wasn't any entertainment or food."
Pros: "Fast service, kept well apprised of arrival times and such."
Cons: "Small plane but that really can't be helped. Also I didn't get the seats I picked online but that is most likely user error."
Cons: "We missed this flight due to Kayak's failure to get us on any other flights to Chicago after our original one was cancelled."
Cons: "I hate the fact that I was not informed that I needed a transit visa to board the flight from Dublin. The service was poor from the beginning to the end . My ticket reads BA but yet it America and Aer Lingus. Kayak should have made clear from the beginning. I was detained in Ireland. Almost missed my flight"
Pros: "Short flight so not too much to worry about."
Cons: "Took carry on at gate. Not even water served."
Pros: "Over the past week I had the pleasure of flying Britiish Air and codeshare Aer Lingus. I don't fly international that much, but I found that there was more room than I remember. I don't think how have had such a pleasant, eager staff on both airlines. The food was okay, but still better than I expected. It is tough to serve that many people. I would certainly fly BA again."
Cons: "Not much to say here. I am a critical person but I don't think that the crew could have done better. My only complaint...boo hoo, first world problem, my video screen didn't work very well. If it was tilted just right it would work. The free head phones have really poor quality. I had my own. In the end... not a big issue."
Pros: "The staff was very friendly and helpful."
Pros: "Boarding was quick and efficient, the flight arrived 10 minutes early."
Cons: "There was no food or entertainment offered, aside from what you could purchase. But as it was a very short flight, this didn't make much of a difference for me. Overall, good short flight."
Cons: "Broken kiosks at airport meant that everyone had to check in at the counter - only problem was there were no Aer Lingus staff anywhere to be found. We, and dozens of other passengers waited 40 min+ before anyone showed up. Then when staff arrived they were oblivious to the huge line that had formed - they carried on their small talk amongst theirselves oblivious to the passengers who had been waiting for a long time to get their boarding pass."
Cons: "My original flight was cancelled & this meant I missed my connecting flight to Donegal at 1 pm -- had to wait for the 7 pm flight to Donegal -- I was not happy as I was to attend my Mother's 80 th birthday"
Pros: "I love your airline. First trip with you this week. Clean spacious planes. Friendly and caring staff... noticed great things watching crew help others. Great entertainment options and quality. Food was tasty! Looking forward to my next trip with you."
Cons: "All great!"
Cons: "Professional staff"
Cons: "For return flight they changed us to a Virgin flight, but we didn't find out until we reached the airport. Email or text would've been appropriate."
Pros: "Seats were fine with enough legroom"
Cons: "Movie selection poor Earphones almost unusable."
Cons: "My only complaint is that my luggage was delayed on my trip out, and that the delivery service did not communicate well. I was expecting a two-hour prompt for delivery, and received a text from the delivery person saying he was at the door. I was having lunch 30 minutes away, and had to hurry up, which affected the best pub meal that I had in London."
Pros: "Smooth flight....nice crew...clean"
Cons: "Outdated entertainmant systems, older plane....too many ads about buying goods on the plane....wine is bad and the food is just ok."
Pros: "Flight left and arrived on time."
Cons: "Drinks bypassed first rows. Duty free and drink service announced, but immediately closed due to "pilot says we're landing in 15 minutes". Seat belt had been shortened and required extender."
Pros: "Not much!"
Cons: "Did not like...paying for all drinks. Attendant were not honest when asking them questions. Asked for water never received it. Asking for UNCEF donations. Food was lousy. Movie choices terrible. Music choices terrible."
Pros: "Everyone is so nice!"
Pros: "The crew was excellent! Great service."
Cons: "More options in movies of other languages."
Pros: "The crew was very attentive and willing to assist with everything."
Cons: "Seats and entertainment"
Cons: "They charge for coffee and soft drinks and have no snacks complimentry"
Pros: "Price for seat was very good. We left 30 minutes late but arrived early."
Pros: "Ability to quickly board the plane"
Cons: "You had to pay for snacks and drinks on this flight"
Pros: "The air hostesses were first class. Pleasant, efficient and professional."
Cons: "The tv selections. Could have had more variety"
Pros: "Crew did a great job!!"
Cons: "Due to the age of the plane there was no outlet to plug in your phone."
Cons: "On a flight to Budapest, budapest airport had issues that forced us to land in Austria. 5 hours later we’ve been completely abandoned in an empty airport while all the other planes that landed paid for their customers transport. It’s 4am, we have not been given food water or a plan as to how we will get to our destination. The plane crew basically told us we are on our own and left. This is straight up cruel, unjust and completely unacceptable considering we paid more than 2000 dollars for these flights"
Pros: "The flight crew was amazing. The entertainment system was great"
Cons: "Landed almost an hour late. Food was HORRIBLE. worst pasta of my life. The crew while kind, we busy chatting in the galley most of the flight. Never came around (besides the initial drink cart and the meal) to offer water or check on passengers. They forced me to close the window while we were flying and I bought a window seat so i could look out. The boarding process was very slow and disembarking took ages. Problems with loading the baggage led to an issue at baggage claim where they were stuck."
Pros: "Great safety video, made me laugh."
Pros: "it got there"
Cons: "how it got there"
Cons: "Lost my seat assignment, got middle seat"
Cons: "They didn't give a direct flight but gave to Mumbai and then from Mumbai to Hyderabad. Had to collect my luggage and recheckin those."
Pros: "Six years ago, after a very bad experience with this airline, I swore never to use BA again. However, this year, because of my children, I found myself on this airline again and had a very positive experience. The flight was on time, luggage was transferred without a hitch, the food was excellent and in-flight entertainment had a great variety to choose from. The 747 provided a very steady flight experience. Personnel were reasonably helpful. Continue this kind of service - it will help you remain successful."
Pros: "The drinks were great, however the food specifically the salmon meal (Great Britain breakfast) seemed to be missing something. The stewardess mentioned my partner to have the chicken as there was only a portion of the meal. But, I paid £24 for the meal. Although, the vegan and veggie meals were great!"
Cons: "Next time I will pay more attention to the two row seating and pay for seats in that area of the plane. Other than that, good service."
Pros: "Safety, fast arrival, interactive pilot"
Cons: "No snacks no entertainment"
Pros: "everything else was fine"
Cons: "Food was not complementary"
Pros: "Boarding clerk was excellent. He was very helpful"
Pros: "The plane was not full and therefor gave us an opportunity to spread out."
Cons: "No complaints as this flight was pretty empty we had all the room we needed"
Cons: "Please include a complimentary tea and/or snack."
Cons: "The BA crew at the check in needs improvement. BA has different standards from other carriers that make it confusing. Bag sizes for on board carry on luggage accepted by other carriers are not accepted by BA. So you can fly in with one carrier and then BA says that the bag cannot go on the flight. In a different flight our flight was cancelled and rescheduled to the next day. I have been trying to find out how to get compensated for this as it says on their website and have not been able to do that yet."
Cons: "For the 2nd time, neither me or my husband got our food choice...it has happened everytime we have flown. And we purchased full fare business class seats! I can understand once and maybe for one of us but it has happened EVERY time. MOST IMPORTANTLY, I sadly left my laptop onboard and I called the number for SFO BA Lost and Found for 48 hours....every 20 minutes. NO ONE answered and no one returned my messages. I finally had to drive back to the airport to talk to a human....a 5 hr round trip. No laptop turned in and it didn't turn back up in London. So clearly, cleaning crew stole it. That in its own right is a problem but NO ONE returning my calls. Completely unacceptable. I got the duty manager's email and emailed him TWICE over TWO days before he returned my email. I highly doubt I will fly BA again, I'm afraid."
Pros: "Excellent service and the crew was very friendly"
Pros: "In flight entertainment, food and everyone was great!"
Cons: "No issues"
Pros: "It was short, but delayed. Good security-very thorough although under-staffed"
Cons: "Uncomfortable seats, NO free beverage or snack. Flight attendants were ridiculously busy with running credit cards for passengers who bought food/etc that others could not even get to the toilets. NO entertainment at all. Felt like United but at least no one yelled at me ir hit me."
Cons: "The flight was an hour late"
Pros: "The crew were very nice and helpful"
Cons: "The inflight entertainment system was at least 15 years old and it did not work in my seat despite numerous attempts to reset. As someone who cannot sleep on flights I was very uncomfortable and annoyed that I had to sit through 12 hours of flying with nothing to watch or listen to."
Pros: "Arrived 30 minutes late after problem at gate with the Jetway not retracting. Ground staff were pleasant. In-flight staff were friendly and helpful. Food was okay."
Cons: "Having to pay to select your seats is bargain carrier behavior. My family of four had to pay nearly $400 extra to select our seats in advance instead of having them assigned to selecting them the day of the flight. Seats were cramped and not too comfortable. I flew Air France on a previous trip to Europe and it was much more comfortable seating. The in-flight entertainment system kept freezing up and had to be reset multiple times. The touch screen (which is the method of navigation through the system) did not work. On a 5 hour flight that would be an inconvenience - on an 11 hour flight it is a bit more of a problem."
Pros: "I enjoyed everything about my experience from booking through the airport, flight and customer service. Great job!"
Pros: "Staff was extremely friendly"
Cons: "Seats were too close and comfort was hard for the long flights. I wish premium economy was better explained to one world partners prior to booking so there would be access to better seats."
Cons: "The lady at the check in counter changed the seat I paid to reserve from the front to the back of the plane without informing me"
Pros: "Great service and helpful staff Coffee was fresh filter coffee"
Pros: "Short flight"
Cons: "Food selection, no in flight entertainment"
Pros: "plane was awesome"
Cons: "ran out of food options for the back of the plane...staff was rude when I asked for some pretzels or bread since they didn't have any more meatless options"
Pros: "In general I liked the flight."
Cons: "Delayed and poor food"
Cons: "Everything. no one helped me with the upgrade no time due to poor customer service."
Pros: "Fantastic service and entertainment. One of my best flights in years."
Cons: "1st service was good. Second just ok."
Pros: "Nothing in specific. But good service and people."
Cons: "The kids crying"
Cons: "There was no entertainment for that flight."
Pros: "entertainment had a god variety"
Cons: "food was just awful"