Schiphol airport needs to get their stuff together. I had to wait one hour at the passport control for EU national ID members, not the international one that they were waiting for 4 hours, and the baggage claim had an other hour on top of delays. That is insane, trying to exit the airport, at this point just let me get my own bag from the luggage compartment.
Yeah, allow us to bring our carry-on luggage without charging more. I've never seen another airline do this, and decreases your chances of my using you again.
Flight delayed. Information was sent via SMS which was helpfull, but also misleading: First message indicated only a change of type of airplane. The second about a delay. No update on revised delay time later. No good follow-up on boarding time etc afterwards,
Pros: "The crew was great!"
Pros: "Just good all around"
Cons: "Water for free. I prefer airlines where I can drink my own one or two beers ;-)"
Pros: "I liked the cost/revenue ratio"
Cons: "No changes to be made, or offer a free coffee"
Pros: "The agents wre wonderful. They kept us up to date and were both polite and professional."
Cons: "The food, It really needs improvement!"
Cons: "Crew (as always with Transavia) is not at its best."
Cons: "We will never fly Air France, Transavia or Dutch airlines again. Terrible planes for Air France and terrible checking in and connecting flights for transavia and Dutch airlines"
Pros: "Yes both are good"
Cons: "Timing Cz I was delay 1 hour and half ! And we already booked a taxi to pick us from the airport and he left n charge us! ! So we had to take another taxi . As for the website! I’m trying to book luggage online I can’t get through at all! I’ve been trying since yesterday ... thnx"
Cons: "Everything excelent"
Pros: "clear information. good staff.good boarding return flight."
Cons: "monitors for flightinformation was not present. the stewardess was acting here performance for incidents. not 2019 anymore !!!"
Pros: "Quick boarding and friendly crew."
Cons: "Only being able to carry on one bag even though some people had 2. There was plenty of room in the overhead bins."
Pros: "Crew was professional. We did not have food on the flight nor used the entertainment."
Cons: "There was a huge lad beside us and the seats & legroom are less than we would like. The huge lad made it uncomfortable Bob"
Pros: "Our of the budget airlines I've flown, this has been the best. They were upfront about the things they didn't include, and gave you the option to purchase them simply. Crew was excellent and friendly."
Cons: "Unfortunately, we were about 30-45 min delayed. Wasn't an issue for us, but could have been with a connection. Seats weren't too comfortable."
Pros: "Lost cost, I suppose you get what you pay for."
Cons: "Very slow to clear the waste cups and litter away. Only one run of drinks service. Very slow to get off the plane at Rotterdam, had to wait for geriatrics and disabled to get off the plane first and took forever."
Pros: "There was an airplane"
Cons: "No leg room, chaotic boarding, uncomfortable seats, delayed flight"
Pros: "Inexpensive fares are worth something. Where else can you fly half way across the EU for 150 euro? The crew was cheerful and helpful. Website, phone app and email reminders are great."
Cons: "You do pay alacarte for everything. And service suffers in the name of low price. Checked bags, drinks and food. Be prepared to walk or stand everywhere, baggage check-in at Orly is in the basement and the last areas 132. The gates are the last gates in the south terminal. And when you get to the gate boarding is done enmasss so you wait in line. But the fares are cheap."
Pros: "The flight attendants and pilots were very nice, I had plenty of room in my seat. The trip was smooth and not at all stressful."
Pros: "That it was a short flight."
Cons: "Old interior. no legroom, American credit card doesn't work to purchase anything. Bad coffee, but flight crew was excellent."
Pros: "We had arrived to destination in somehow safe condition"
Cons: "- Will charge you for anything... extra kg (or less) - charge! Water for 5 hours flight? - Charge! - They ruined my suitcase and won't pay for it - Drunk people making mess on the plane and throw-up on your cloths? Your problem. To conclude, flight with many low cost, but never had that bad experience before."
Pros: "The Flight was good"
Cons: "The Airport in Crete was the worst I have ever seen for cleanliness, long lines to drop bags."
Pros: "everything was smooth and very convinient"
Cons: "there was no drinking water (unless you buy)"
Pros: "Comfortable seating and pricing"
Cons: "There was nothing I didn’t like. All was as I had expected"
Pros: "After experiencing a computer glitch with our check-in, Transavia moved heaven and earth to get us on our flight. We appreciated the staff so so much!"
Pros: "This is the second time in a short period of time I flew Transavia from MUC to DUB and the plane had 1 hour 45 minutes delay due to "technical problems". Moreover I wasn't informed at check- in although the fact was known by then as mentioned on the departure board!!! I prob won't book anymore Transavia flights"
Pros: "Didn't like noting"
Pros: "Staff was friendly, they played music before and after the flight."
Cons: "Not that it's the airline's fault, but the screaming kid almost ruined my flight."
Pros: "The crew were friendly and helpful."
Cons: "The planes are older and lack the amenities of the larger airlines. You have to purchase food and drinks. No USB ports or inflight entertainment. Seats where old shows wear and there was still trash from previous passengers in the seat pocket and a empty soda can rolling around under our seat."
Pros: "Flight was quick"
Cons: "Flight was delayed and we stayed on the plane waiting for almost 2 hours."
Pros: "Interior lighting"
Pros: "- fast two door boarding in Santorini - successful take off, landing"
Cons: "- zero accommodation + slight scorn for wife's cashew allergy, sigh. Other crews have been good, but not today's - very tight quarters for someone 6'2"/220lbs. Smaller configuration than other 747-800s - no on-board entertainment options with transavia."
Pros: "Once we figured it put, fast check in. Small airport, lots of construction."
Cons: "Poor directions at airport, messy boarding on busses"
Pros: "Fast boarding, cheap flight"
Cons: "Uncomfortable seats, some turbulence but I know that can't be helped!"
Pros: "Crew was nice and friendly. Quick boarding"
Cons: "No Free drinks. 2.50€ for a soda."
Pros: "No problems / smaller airport"
Cons: "Que up - many passengers not in line did not follow"
Pros: "Service was wonderful. Would have been perfect if they would have included the check in of an infant car seat. Nonetheless I was able to do it without issue at a fee."
Pros: "Voor 50,- naar Praag en terug: hoe is het mogelijk?"
Cons: "Je kunt dan natuurlijk niet veel extra's verwachten."
Pros: "The cost of the flight was great, but they charged for baggage way too much. Miserable, misleading ground crew. I hope I don't have to fly with them anymore. :("
Pros: "Even not allowed to eat, it was nice to have a drink with a little snack and even for the good feeling."
Cons: "Even not allowed to eat, it was nice to have a drink with a little snack and even for the good feeling."
Pros: "I liked the fact that my flight was only 2 hours. Other than that it was miserable."
Cons: "The flight attendants were extremely rude. They wouldn't let me bring the bottle of water I purchased at the gate onto the plane because they wanted to make money by selling drinks. I completely understand that but when I asked for water (just regular water) one flight attendant told me it would be 3 euros. I told her I didn't have any cash on me because I had used it to pay for the water that I bought at the gate that they wouldn't let me bring on. She said "Oh well. Guess you're out of luck." She was rude, hateful and such a disruptive part of my flight. I would NEVER fly Transavia again!!"
Cons: "No good gluten-free options for food. One can only eat so many peanuts and cheese."
Pros: "The crew was fantastic. Very professional and responsive to passenger needs."
Cons: "Didn't like the boarding process. First come first serve is hard with small kids. If it was just me ok. Grown ups can be rude when they are trying to get on an aircraft and they walk right over kids."
Pros: "Comfortable seats"
Cons: "You have to buy water."
Pros: "The direct flight to tfs was the selling point. I forgot about low cost carriers and was reminded quickly with the free boarding and the selling of all things basic...like food and water...."
Cons: "On a 5 hour flight...some entertainment would have been nice also....too long of a flight for no distractions for kids"
Cons: "Minimal baggage, charges more than usual for check in baggage, only allows one carry on with minimal weight. Charged for water on the flight."
Pros: "Very friendly staff and efficient"
Cons: "If you have an appointment, meeting or reservations, do not book this airline, as they do not fill their flights and have you wait for passengers who are late. I sat on the aircraft for over an hour waiting for all passengers who were late to board before we could take off. I missed an important appointment because of this. The crew was rude about this and every single thing on the plane / related is extra cost. Zero stars."
Pros: "Great service. Comfortable flight. Exceeded my expectations."
Cons: "You should fly according to the schedule although you arrived at Barcelona on faster, but I think you should fly base on the time at the ticket. Thank you."
Cons: "Boarding in Eindhoven is outside the terminal building"
Pros: "Being on time and the comfort in the exit row was excellent"
Cons: "Penning of passengers before and after flight. Continuous sales pitches from crew. Aisle always busy."
Cons: "Missed the flight due to the delay. Had to buy ticket to get to Barcelona."
Cons: "I was charged 60 euro x 2 for boarding passes 120E Should have been made aware I checked in 24hours in advance with no notifications"
Cons: "Delay of the flight"
Cons: "Very long wait for baggage pick up Overall it was adequate and safe"
Pros: "No si Long Time in prepratives"
Cons: "Boarding was late."
Pros: "The time to take off."
Pros: "the pilot didn't care about landing, it was the worst landing ever"
Cons: "the pilot didn't care about landing, it was the worst landing ever"
Cons: "They don't tell you there isn't a bus or transportation to the airport, when I got to where they said to go there was no bus, either go back to Paris and take a bus so I just flew with someone else... not impressed."
Cons: "The flight was delayed by 45 mins without any announcements as to why. Also-you can't recline the seats!!!"
Pros: "Very friendly staff"
Pros: "Good leg space."
Cons: "Charging processing fee if checking in is not done online before you arrive at the airport."
Pros: "The price of the flight and convenient travel times kept making their flights more attractive. The flight itself was very nice and comparable to any other airline despite comments I had read about steep lift offs and advertisements blaring the whole time. None of that happened."
Cons: "Of course the price of the Ryanair flights is what lures you in., but just about EVERYTHING else after that is stressful with this airline. All their rules must be followed precisely or you'll pay through the nose. After painstaking finding the right sized roller bags and under seat sack and making sure I was well within the weight limit, they never measured or weighed either of them. I also saw plenty of carry-on luggage way bigger than mine come on board and go into the overhead bins just fine. Kind of pissed me off. The price to check bags is SO SO high, but with the limited weight you can take in the carry-on, you almost have to check a bag unless you're doing a short 3-5 day trip."
Cons: "No food to choose from and very expensive"
Cons: "The workers weren’t flexible even they didn’t help us to check in and we miss the flight ! I’m very upset"
Cons: "The flight had over 1 hour delay. After we left the gate, the company kept us in a hall without air condition for over 20-30 minutes in a space where the temperature was over 40 Celsius! Priority boarding is a joke- you pay for the right to be boarded first in the bus that takes all the people to the plane. Guess what? This means that you pat for having the privilege to wait in the owen! Shame on yoy Ryanair!"
Pros: "It was cheap"
Cons: "Flight was 1.5 hrs late. They charged for everything, even a drink."
Pros: "The Price"
Cons: "Since the moment of the Check in at the Counter. The attendant was extremely UNPOLITE. Insisting that I must have brought a printed boardng pass. I had to explain several times, that I tried to do it on line and even bought a few more things for my ticket, but I could not get a Ticket to print because the system kept on telling me that as the passport was not european I had to go to a Counter. The attendant was not happy with my answer and kept askng for it. I then told him that as a customer of Ryanair I can not manage your system. And he even replied by saying. Qoute " I have nothing to do with Ryanair. Then at the moment of boarding. Once we were let through BP control, then The crew kept us waiting in different stages All in All around 45 mins, which of course lead to delay in flight. Then on board, the crew was having difficulties with the service even to the point that they could not take our payment with an International Credit Card"
Cons: "Delayed by 2 hours without advanced notice."
Pros: "Not much after having to pay 200 extra euros"
Cons: "We had to pay the normal check in fee (50 euros per person), this one was on me, since I didn't pay enough attention, I don't get why it has to be 50 per person though. We also got to pay 100 euros for our luggage (two carry on bags that had no issue in other airlines). To our surprise, the bags didn't fit in the metal cage they use to size baggage. We ended up paying since we had to fly but then when we were boarding we saw other passengers with the same bag size as ours, so this was really upsetting."
Cons: "Misrepresented by Kayak and Ryan Air"
Cons: "Lines in Budapest are terribly long"
Pros: "It was too hot on the flight. Felt like I was suffocating."
Pros: "The flight attendants wont stop talking the whole flight, the temperature is so cold and the lights are never turned off, which makes it impossible for you to sleep on the plane."
Cons: "Environment not clean and sloppery service"
Pros: "The crew was very good."
Cons: "No entrainment at all very boring."
Pros: "I liked nothing about the airline, the service was horrible everyone was rude . They changed time and gate with no notice as the entire flight was running around airport looking for flight/ help..."
Pros: "Super quick and easy check in"
Cons: "No in flight entertainment or reclining seats."
Cons: "seats are too crammed and uncomfortable"
Pros: "Flight was good."
Cons: "Check in is too slow. Method is cumbersome. They need technology. Staff unfriendly."
Pros: "Cheap prices"
Cons: "Our flight was cancelled the night before we were to leave and there were no flights available until four days later to our next destination. We got a refund but per EU laws, they should cover the price of our new flights."
Cons: "Seats don't recline. No leg room. Cattle car feel!"
Pros: "On time! That is the single most important factor for any flight! I am 2 m 3cm so I don´t expect comfort or entertainment. But I can still expect an on-time arrival!"
Cons: "The boarding is chaotic, probably because the passengers are disobedient and don´t listen to instructions. Taking away our small roll aways at the gate."
Pros: "The whole experience was smooth and painless, and considering it's a budget airline, no real complaints. But you have to remember this is a budget airline so this is no-frills to the extreme-- you pay for things you are not accustomed to flying "normally." (See below)"
Cons: "We were fortunately well informed, so none of this was surprising or a major obstacle to us, but remember: Absolutely *nothing* is included. You must pay to check baggage, and by weight (regular or "large" ... "Large" being just a typically full, full sized suitcase) and must pay online in advance or the price to do so at the airport is ridiculous. You must pay for ANY refreshments on the plane-- no free pretzels, no free water. Pack snack/buy drinks past security if you can't go without. Expect to pay extra for anything other than a seat (assigned seats are extra) on the plane and you won't be disappointed."
Pros: "Loved the crew! Super friendly and funny :)"
Cons: "Nothing in particular...all was expected for a budget airline!"
Cons: "Over charged and charged for boarding pass"
Pros: "Arriving alive"
Pros: "Smooth and safe flight"
Cons: "Took forever to board."
Cons: "Extra fees for luggage. Tiny seats w/out reclining"
Pros: "The only thing to like is that it gets you from point A to point B - very low bar."
Cons: "Not that cheap, and it includes nothing. Ends up becoming expensive with all the extras. At checkin I paid extra for priority boarding and no one ever called the priority boarding at the gate. They started general boarding immediately and there were so many people in line already we basically had to approach the counter on the side to ask, and they looked puzzled, like they didn't even know anyone had paid for priority boarding. Thats when they also realized the counter upstairs made a mistake in not stamping our boarding passes after checking our passports, so we had to go elsewhere to have our passports checked again, so ended up boarding late. We checked in online to avoid the €45 charge but didn't have a printer and they wouldn't accept our mobile boarding passes. So the worst part was they wanted to charge us €15 for printing our boarding passes at the airport. Thankfully a kind airport information employee was willing to print them for us. You also have to pay to get a seat assigned if you are traveling with others. A nightmare of an airline."
Pros: "It was cheap"
Cons: "No food. And the seats were uncomfortable."
Cons: "The check in online. I don't understand the wisdom of charging a fee to do a normal check in"
Pros: "Absolutely nothing."
Cons: "Charging 45 euro to print a boarding pass is absolutely unheard of. The employees were highly unhelpful. The rules on the plane of not being able to keep your carry on under your seat is something I have never experienced before on a flight. I will never fly this airline ever again and plan on writing a horrible review."
Cons: "Airport team ask me to pay for 1kg and I have Already pay in Dubai as I was have 30 kg + 8 hand bag and 3 personal still she don’t like to talk and ask me to go and pay it’s will be my last fly with guys"
Cons: "No good planning for cabin baggages, caused ~2 hour delay, sitting inside the craft."
Cons: "Unfriendly staff and very uncomfortable airplane. Seats were bad"
Cons: "Staff are not friendly, airplane was old and seats were very uncomfortable"
Pros: "Great boarding , on time! Friendly helpful staff . Just really good experience"
Pros: "Flight was on time."
Cons: "Check in line was very long and boarding was very unorganized."
Pros: "The crew in the aircraft were good but the ground services were poor"
Cons: "The ground staff should respect travelers. And they should look to customers satisfaction more"
Cons: "I paid £275 for my TICKET ,after 2 min I rang them for cancel my ticket they said refund only £177 Then I said ok change the ticket they said still need to pay penalty charge as well, i wasnt happy then they call me back he said we cancel your ticket and refunds £240 , I lost £35 in 10 min ."
Cons: "They flew me from Madrid to Istanbul with a replacement passport knowing my final destination. Was Bahrain but would not let me board the plane in Istanbul. Now I’m stuck here with no money, credit card, or flight and I’m completely screwed because of Pegasus"
Pros: "The crew doesn’t smile! The economy seats are narrow, with the same ticket price I can fly with a plane with infotainment"
Cons: "Though it was a one hour flight At least you could offer passengers water or coffee plus a smile would do make us feel relaxed."
Pros: "Good price basic amenities but all in all a great deal"
Cons: "Everything was great!"
Pros: "The price. It was cheap this time around."
Cons: "The staff isn't exactly friendly and the food is horrible. Do not buy food on the plane. Bottled and canned items are ok to buy, do not trust the rest."
Pros: "Got to Barcelona eventually"
Cons: "One hour 15 min late, gate officers did not update, screen kept saying 40 min delay even after sitting at the gate for one hour. It was hot, humid, every one was sweating. Least they could have done was to offer free water after making us wait for one hour 15 min in hot weather."
Cons: "1 hour delay nearly cost me my connection no assistance provided"
Pros: "The tickets were relatively inexpensive."
Cons: "However, for comparably-priced flights within the United States, we would have been given a snack and two beverage services on a four hour flight. This was international (turkey to spain) and we weren't given anything. We couldn't even get water without paying for it. Definitely one of the worst flights I've ever taken."
Pros: "Cheap price"
Cons: "Uncomfortable seats. Race car type no recline, no food included, overnight flight yet lights on board remained fully illuminated."
Pros: "Flight timing was good"
Cons: "Boarding was a bit complicated"
Pros: "Bording was fast and the plane took off on time."
Cons: "Landing was very rocky"
Cons: "They cheat the people with the conditions of the baggage. They changed recently the policies without clear information for the passengers."
Pros: "seats. comfort flight price"
Cons: "waiting 45 mins to go through transit security, airport staff rude and shouting at passengers. terrible organisation and manners"
Pros: "Nothing , It was veri terrible"
Cons: "The boarding pass , they opened my baggage like 3 times and start making chaos in it and ruin many things inside it , plus it always delayed in time"
Pros: "It got me there safely"
Cons: "No free drinking water and it wasn't that cheap of a flight to say it a budget airline."
Cons: "Extremely cramped, non-reclining seats, no pocket in seats, not even a glass of water, no entertainment options of any kind, checked-in suitcase arrived damaged."
Cons: "Old plane, really crowded seats, the air crew doesn’t bother to clean the lavatories. Those who are working that is as the toilets up front were out of order..."
Pros: "You get what you pay for, nothing more and nothing less."
Cons: "Almost on every other airline you can check using the self-check-in computers at the airport; on Pegasus you can't, which caused unnecessary queues at the check-in desks (both there and back)."
Cons: "My bag did not arrive"
Pros: "Everything was on time, crew was nice, a lot of empty seats"
Cons: "Noisy children..."
Cons: "Old plane"
Pros: "food that we bought was ok Fast boarding on time departure nice crew"
Cons: "really narrow seats no options to lower the back of the seat Water cost money no TV"
Cons: "The boarding staff not helpful at all for bags and for the seats. The crew was very bad talking she was very bad. The meals were not as expected.. Very poor trip. It is different at all of the going trip!"
Pros: "The seats are comfortable and there was enough place in the overhead bins"
Cons: "The airport in Istanbul does not offer WiFi - which is unbelievable for 2017...."
Pros: "This was a domestic flight, only hour and 30 min. Same aircraft as from London to Istanbul, nice and comfortable seats with plenty of leg room."
Cons: "The flight was only hour and 30 min, so I have no criticism for this flight"
Cons: "This experience was absolutely horrible for my wife and myself both. We understood that being among the more "budget friendly" airlines, we would have to sacrifice some comfort. But this airline is beyond atrocious to say the least. There is no terminal exit, but rather we had to walk down steps from the plane, walk in the rain to a stand-up bus, and ride it to the airport. How on earth are you supposed to make close connecting flights with those conditions? We barely made it only because they let us skip the line for security. Save yourself the misery; dig deeper in your pocket for a better airline."
Cons: "I was delayed in London, and thus missed my subsequent flights to Ankara and to Erbil. Arriving in Istanbul, there was a massive crowd at the transit desk with two Pegasus agents. They spoke little English and did not attempt to create an orderly queue. Instead, they were helping random people. Given that persons on the delayed flight were losing potential time to catch other flights, it was extremely unprofessional and rude to go about managing the issue in this way. I was quite exasperated and was told to calm down by Pegasus officials. Ultimately, I was delayed for one DAY, and forced to flight out the next night at midnight. If Pegasus had been consistent in managing passengers from a delayed flight, I could potentially have gone on to my final destination without a 24 hour delay."
Cons: "I want to make change flight but they where not helpful"
Pros: "It's not the first time I fly Pegasus the flight is good and I know low cost don't offer free meals but on my booking it was written meals on both flights. So I don't know who to blame the website or the airline but I was too tired to ask them."
Cons: "My tent poles, which were attached to my bag were lost. I am hiking in Switzerland and have no tent now!!!"
Pros: "generally the boarding and crew were acceptable."
Cons: "A week before my flight, the flight changed and I was emailed. It had me arriving in Istanbul 2 hours later. They essentially changed my flight to another flight. And then Pegasus Plus frequent flyer never recognizes my PNR number when I try to get credit for my flights. I have flown 6 segments with them and none of the flights are recognized. When I try to do live chat, it only accept Turkish language. I am very disappointed in this airline's pre and post flight services."
Cons: "the staff at the disk was so bad they charge me for extra weight more than what it should be they try to change the currency from turkish lira to euro then to my country currency just to collect more charge???. also when I paid by my visa card they didn't give me my recipt which mean they did something dicey."
Cons: "Not even refreshments or a glass of water, almost all flights were delayed, no entertainment, lousy experience..."
Cons: "I was unable to take the flight due to the coup. But everytime I call it can never speak to a real person and the one time I did they said they would get back to me and it's been over a week. What can I do to get a reimbursement???"
Cons: "Air traffic control delays at Istanbal SAW on departure was about 40 mins. Airline blamed it on ATC rather than themselves but weatehr was good, no obvious reason for delays except heavy traffic which surely must occur every day. Airlines should build ATC delays into schedule. Sabiha Gokcen airport shops are masively overpriced which means I will avoid transiting through there."