Pros: "The experience was really good. I’ll be using JAL again."
Cons: "Keep doing a good job."
Pros: "Seat super comfy"
Cons: "All okay"
Pros: "JAL operates with incredible efficiency."
Pros: "Boarding very efficient."
Pros: "Movies"
Cons: "I am satisfied with AA overall."
Pros: "The crew members polite and nice."
Cons: "To time the food service more evenly. Left side passengers were served a meal and finished before the right side was served food."
Pros: "JAL services on the plane is great. Food is much better than other companies. Ice Cream after dinner is great. Flight attendants are polite and nicer than other companies. Interior of the airplane was newer and comfortable."
Cons: "N/A"
Pros: "Easy boarding. Very nice crew."
Cons: "I was unlucky and got the corner rear seat that had no window. Glad it was a short flight!"
Pros: "The EMIRATES flight was nice. Japan airlines has good leg room."
Pros: "Food was amazing and stewardess courtesy to passengers."
Cons: "Check in and apps stuck in 80'"
Pros: "Good efficiency for boarding an good in air entertainment"
Cons: "Delayed for an hour while already boarded"
Pros: "Sky Time drink was interesting. Flight was on time."
Cons: "More leg room. Better information on what is included as far as meals / drinks."
Pros: "Spacious leg room."
Cons: "The food is average. Could be much better. Eg, serve eggs like omelette for Breakfast. Only one choice . The other choice could be Jap menu vi differing it’s s Japanese airline. Flew JAL 2 yrs ago too. Food was not good. Also , toilets could be cleaner. There’s always a pungent smell."
Pros: "Everything"
Cons: "Nothing"
Pros: "Overall is good :)"
Pros: "Food was great"
Cons: "It’s 14h flight. I wanted more water. I had to keep asking but the size was too small... I didn’t want orange or apple juice...."
Pros: "Nothing"
Cons: "Everything. I will fly out from Narita from this point forward."
Pros: "Good service. Flight went off without a problem."
Pros: "Sitting in my seat I felt that I had wiggle room for my feet and my arms/elbows. Usually on American flights, I feel like a sardine packed in a can. Even though I was in economy I had plenty of space and was very comfortable during 9 hour flight from BKK to Tokyo."
Pros: "Friendly and attentive staff with excellent amenities ie: check in, seat space, food quality, movies to watch, music, ...etc."
Cons: "Nothing to complain about here. Both trips to Tokyo, Japan--to and from Japan have been enjoyable and drama free."
Pros: "Crew members on board were very attentive and offered the best service in the most polite manner. Food was great. Great options and portion for lunch. Well respected brand for ice cream was served as dessert. A wide variety of overnight snack was provided for passenger's own selection. Breakfast was great with variety of food on the tray. Personal screen was modern and provided a great variety to keep me entertain during the very long flight. Seats are unexpectedly big and very comfortable together with functional well designed pockets beside the screen, where I could put my personal items. New and clean cabin."
Cons: "Nothing."
Pros: "Flight was comfortable enough"
Cons: "4 stars for food and entertainment as it was only an hour flight."
Pros: "I liked everything with JAL. Seats are comfortable, good food, excellent service."
Pros: "Amazing service and amazing food! For such a long flight I was extremely comfortable! Loved that the crew members kept me informed since I was spotty with Japanese they were very good!"
Cons: "Can't really say anything bad! It was great!"
Pros: "The flight attendance we're awesome"
Cons: "Nothing. This was a great flight."
Pros: "JAL is a great airline. Love flying on them. great crew. roomy and comfortable."
Pros: "Boarding and crew"
Cons: "Lost luggage"
Pros: "Everything"
Cons: "more movie options!"
Pros: "Nice and quick flight, had a free space next to me on plane"
Pros: "Awesome experience, nothing like any other. Will fly again."
Pros: "JAL doesn't disappoint!"
Pros: "I liked the overall service and professionalism."
Cons: "The entertainment selection was limited, it was an older system I assume as the screen was not touchscreen."
Pros: "JAL work ethics are what the Japanese excel at, so there's not much to complain about."
Cons: "The same as most other airlines, the seat width and pitch has been getting smaller. Even with seat by the aisle, my elbow sometimes bumped inadvertently a wayward flight attendant."
Pros: "The majority of the crew had facials that made me feel like I shouldn't talk to them. The food wasn't the best but that was expected. There was movies and shows that kept me entertained for a while. Seats are normal couldn't walk or get up often because of turbulence."
Pros: "Nice people, good food"
Cons: "Old-=fashioned business configuration"
Pros: "The seats were very comfortable, the staff were friendly"
Cons: "we requested for halal food when we booked the flight, but they brought us the normal food which we couldn't eat"
Pros: "All was fine"
Cons: "Nothing"
Pros: "The airplane and all crevices"
Cons: "None"
Pros: "JAL has excellent service. The flight attendants are very responsive and always there to help. The boarding and everything was smooth."
Cons: "Nothing!"
Pros: "Comfort seat, decent food, polite service"
Pros: "Crew was very pleasant professional and caring."
Cons: "Seat bottoms could be more comfortable."
Pros: "Great entertainment options. Didn't try the food but I never do. Friendly and helpful staff."
Cons: "None"
Cons: "Only 30 people were not priority boarding (including me). Not being Japanese makes you a second class citizen on Japan Airlines."
Pros: "Politeness of staff, cleanliness, promptness and efficiency."
Pros: "Food was good, entertainment was plentiful. One of the best flights I've ever been on."
Cons: "Not a big deal, but I needed to borrow a pen and the flight staff hardly had any."
Pros: "Very polite and fast service, international Languages"
Cons: "Food was a bit boring and bland, but since it was only from Seoul to Tokyo, it was okay. But I was hoping for Japanese food instead of that Egg dish, the entertainment system needs to be updated since the touch screens had a delay of about 10-15 seconds or didn't even function at all."
Cons: "Qatar airways didn’t let me board the plane despite of all the requirements. Never flying again with them"
Pros: "Nothing"
Cons: "Need improvements"
Cons: "Not a lot other than better choice of movies and music. Super airline as always"
Pros: "Crew was very attentive,"
Cons: "Have all the food choice in the menu available. And add sudoku to the game"
Pros: "Always on time"
Cons: "Food bad. Much better taste at the lounge in Doha"
Pros: "La tripulación excelente y nos dieron un obsequio"
Pros: "Entertainment was good. Crew were fine."
Cons: "Food was terrible."
Pros: "The crew was amazing."
Cons: "The customer service from Qatar Airways. No one communicates and it was very frustrating to deal with."
Pros: "The crew was excellent. The seat was reasonably comfortable. Boarding process was very orderly and smooth."
Cons: "Very uncomfortable seats in business class, almost no recline."
Pros: "Crew were helpful"
Cons: "Luggage didn't make it onto flight, from transfer flight"
Cons: "I had a carry on plus a laptop bag. On the website they say you are allowed to carry a personal item such as handbag or a laptop bag along with the carry on piece. This guy at Nagpur airport says the weight of both these combined should be under 15 lbs. are you kidding me?"
Pros: "The staff was very helpful went above and beyond to help. Everything was smooth from boarding to landing plus everything in between."
Pros: "Own entertainment device"
Cons: "No snacks"
Pros: "Stuff is Fantastic, food is delicious, a lot of leg room, got to love Qatar Airways. No wonder they’re number one."
Cons: "Nothing"
Pros: "Business class was good Cabin crew service was impeccable Vegetarian meals were good Need more choices"
Cons: "Old aircraft Toilets were non functional but the crew kept them clean Entertainment systems were not functioning with remote Need complete overhaul of these Not enjoyable on a long flight"
Pros: "Service and food were excellentpA"
Cons: "Announcement volume too loud"
Cons: "On my flight from PHL to KHI, both legs had perfect head/necks that were adjustable. But on the flight from DOH to PHL, the neck rest was awful - it only adjusted vertically (unlike the other flights), and it was too thick so that my neck was in an extremely uncomfortable position for 14 hours - not fun!"
Pros: "Seat next to me was empty, helping with the very cramped conditions. Great food. Movies were okay."
Cons: "Late boarding, then delayed further due to departing passenger. Delay caused me to miss my connecting flight in Doha. 5 Star Airline marketing is nonsense. Same cramped seats as any other airline. Boeing 777 is a disappointment. 787 is much better."
Pros: "air hostess very nice polite five star"
Cons: "seat alloted"
Pros: "Staff was courteous. Food wasn't too bad. Plane was clean and modern. Ambiance was relaxing. This was a very pleasant flight compared to other airlines."
Cons: "Food and service and crew"
Pros: "The best airline I have ever flown."
Pros: "very courteous flight crew"
Cons: "baggage took along time to come business class luggage came after economy"
Pros: "- Service - Food Quality"
Cons: "- Food Quantity - Entertainment System - very limited (or old) options - No Internet - Leg Space is challenge"
Pros: "Everything."
Cons: "None."
Pros: "Very comfortable wii sleeping compartment"
Pros: "The cabin crew was very helpful and cheerful and everyone had a smile on their face."
Cons: "Entertainment devices are slow to respond."
Pros: "the flight was empty and lots of room to get comfortable snacks and food were good boarding was easy"
Pros: "Crew was courteous, plane was clean."
Cons: "Food quality was mediocre. Very limited legroom."
Cons: "Ground crew attitude at checkin,boarding. Only drink choices 2 juice boxes with sad snack. Entertainment screen malfunctioned, poor sound quality cf prior leg. Long rescreening process on connection FROM USA flight. Long wait to deplane to stairs/shuttle bus. Long wait for luggage."
Pros: "Everything was perfect! From boarding the flight, decor, hospitality, clean, comfortable and my special meal selection was always right. The flight attendants greeted me before meals and insured me that they received my meal order."
Pros: "Wonderful airline! Very nice and friendly staff. I will fly with them again."
Pros: "Ease of boarding process,"
Cons: "Food while going to Hyderabad. Unfortunately, we have ordered Lacto Veg thinking they will provide milk etc. That food was horrible"
Pros: "I received email telling me that my fright was delayed and showed the time they told me to be at KGL airport but when I showed the airline was already left because they was no delayed. I had to book another plane to return to US which cost me $1500. Here is the email Dear Mr Muvunyi Good morning This is to inform you that your flight from Kigali QR1378 is delayed due to operational reasons, please be at Kigali Airport for check in at 4PM and check-in will close at07PM. Best regards Jeanne D’arc Uwitije Reservations & Ticketing Supervisor Tel: (+250) 252553500"
Cons: "The boarding process was strange, with one guy directing several different zones to stand in line, people not cooperating and just overrall not very organized."
Pros: "All the services were excellent. From the checking-in to the boarding. The flight crew could not have been more helpful, courteous and polite. Food was great on board."
Pros: "Boarding, the welcome on board, the food choice and quality were all excellent. The seat was comfortable as I didn't want to sleep. The entertainment screen was big and clear, and the choice of films was good. The member of flight crew, a Latvian lady, who looked after me onboard was a real star, very efficient but still had time to chat."
Cons: "The choice of films and tv programmes, was good, but before watching each one i chose, I had to endure a couple off minutes of an advert- the same one every time."
Pros: "everything was as expected from a world-class in the travel world."
Cons: "In economy class, the seats are not as roomy as I thought and leg room space is not suited for overseas 12+ hours travel comfort."
Pros: "Qatar airlines was awesome! Comfy seat, great headrest, lots of entertainment options and decent food all on a very short flight. Would definitely fly this airline again!"
Pros: "Everything was great except Food and service comfort of the plane Cleanliness was superior"
Cons: "One crew member was a pain if you wanted ice you got 3 cubes ask for more he would ignore you. He was rud and nasty. I mentioned to other crew members they say just his way. If that is his way maybe he need find new job."
Pros: "On time, clean and joyful"
Cons: "N/A"
Pros: "Everything was great except the plane from Doha to Beirut it was too small with no seat screens and bad c music channels and non-comfortable seats !! :( otherwise everything was great !! I like Qatar airlines and don't hesitate to travel with them again Thank you"
Pros: "Good timing only"
Cons: "All"
Pros: "When I missed my connection in Dohar, I was put up in an excellent hotel with all expenses paid and great food."
Cons: "When I arrived late in Doha because my flight from Heathrow was delayed, it was difficult to find help when I was trying to rush to make it in time for my connecting flight to Haneda."
Pros: "boarding was okay"
Cons: "BA operated flight. cannot compete with Qatar Airways, even if the ticket is a Qatar ticket."
Cons: "7 hours on the phone all over the world so far and absolutely nobody willing to take ownership of this problem. What terrible service"
Pros: "Nothing 4 times flights cancels and layover increased from 1 hr to 8hrs and 35 mints i am not buying any more tickets from kayak budget air staff is to rude"
Pros: "Crew we're friendly and helpful. Seats were good."
Cons: "Old plane so in-flight entertainment systems didn't work properly in 3 of the 4 seats we occupied."
Cons: "The guy on the second flight was a bit creepy"
Pros: "Good leg space and entertainment options"
Cons: "I was eligible for a complimentary hotel for my connection. However, in none of my correspondence was mentioned that I'm supposed to request a hotel ahead of departure. No emails from Kayak and neither Emirates. This is extremely disappointing and unnecessarily costly"
Pros: "generally good overall for a 14 hour long flight"
Cons: "legroom could always be better for me......but this was similar to most other airlines"
Pros: "Nothing. Will never fly with emirates again"
Cons: "Disaster from start to finish. Use qatar much better public service. And make an effort to get you on connecting flight"
Pros: "Today amazingly the service was too good, the hostesses were coming forward and asking if we needed something and making the journey comfortable."
Cons: "Was nicr"
Pros: "The crew were nice and boarding was smooth"
Cons: "the main meal was good, but it didn't come with much more. It didn't have water, dessert, or a side dish, it only came with the main meal, a piece of bread, and butter. The chair was not that comfortable, I've had a better sleep on other airlines for the same flight."
Pros: "nice people, good food"
Cons: "the process in Dubai for boarding is strange, first they make you go into a smaller room where there aren't always enough chairs, then you have to wait there until your section is called. Why not just do it all at the same time?"
Pros: "Flight was delayed for 6 hours while we are in the plane, on top of my 13 hour flight"
Cons: "letting people know that flight will be delayed ahead of time"
Pros: "Excellent service"
Pros: "Crew were good though snacks weren't on offer without asking."
Cons: "The seat I was had water dripping from the roof shortly before landing. Guess it was the condensation from the airconditioner"
Pros: "Every thing"
Cons: "Boarding"
Pros: "Staff were friendly. Aeroplane clean"
Cons: "Lack of space, I sat against the fuselage and moving around is very difficult. Taking my bag from under the seat is nearly impossible."
Pros: "Personalized service"
Cons: "Sound kept going of on movie"
Pros: "Breakfast portions were too small, and choices were not great. Boarding procedures were a little chaotic due to small space, and ground staff was not very polite when ordering passengers to board."
Pros: "Like the cabin crew... comfortable seat in the business class"
Pros: "I have never been in a flight where a handful of small children were able to make so much noise. There was one 4 year old that talked so loud for ten hours that not even my headphones could drown him out. Not once did any of the parents tell these kids to use their inside voice"
Pros: "Attention to detail Great Entertainment Excellent food Pilot updates on timing"
Cons: "Movie channels and music could be easier to use"
Pros: "Need a little more leg room. Staff made sure the toilets were clean."
Cons: "No footrest."
Pros: "Loved the leg room, very friendly staff, the cabin was a nice temperature."
Cons: "Based on this flight alone, I have no complaints. Looking forward to flying with Emirates again."
Pros: "It's time to check the competition."
Cons: "Emirates is (just) OK in a business class (never trier economy in Emirates), but I have a very strong feeling they should be much better. Cabine interior should be much better (it's old, seats are not full beds and are somehow narrow). Food offering should be improved (continental breakfast - what king of cost-cutting is that???). What is really good is in-flight entertaintement system. But you don't pay for a business class to watch movies, right?"
Pros: "Clean cabin, polite Attendants, fast internet and great food and drinks."
Cons: "None at all"
Pros: "I love God Father Trilogy. And Emirates has all of it !! Just amazing. And there are also another series like Marvel & Fast/Furious etc. I want actor series like the movies that DiCaprio starrs."
Pros: "Overall a good experience. Flight did not appear to be overlong,mostly due to ambience in"
Cons: "Nothing."
Cons: "Request to allot passage seat on 30th Nov"
Pros: "Tons of movies!"
Cons: "No complaints."
Pros: "Good space for economy class"
Cons: "Announce duty free on flight is closing soon so if interested to purchase last min pls check with crew...by the time you get hold of crew I find out it’s closed - all in 5 mins, from the time I saw message and spoke with crew member it was shut. Should give a little more time on announcements, enough to get a crew member and see products to purchase."
Pros: "The service provided by the crew is top notch. No one goes hungry on Emirates."
Cons: "The seat pitch is getting tight."
Pros: "Seat was really comfortable and leg room was excellent. In flight entertainment will keep you busy."
Cons: "Nothing. Emirates are the best!"
Cons: "Booked an aisle seat in early April. Emirates reassigned me a middle seat, this on a 13.25 hour flight! Refused to rebook me back to original even though I showed them my original booking. Never Emirates again! Ever."
Pros: "Loved the Emirates experience as always, esp the in-flight experience (incl food) and entertainment."
Cons: "Captain's announcements in the flights were also either not loud enough or not intelligible."
Pros: "Good, friendly service. Also was given a meal for a 1.5 hr flight!"
Pros: "Low cholesterol meal was quiet good"
Cons: "Seats on the 777 are very uncomfortable, even more we you have a flight as long as DXB->BOS"
Pros: "All flight attendants dressed and acted in a VERY professional manner. Always polite and helpful. Lots of smiles. Loved the eye mask, ear plugs, socks and toothbrush. Food was much better than most flights on other airlines."
Cons: "On such a long flight I wish my seat would have gone back just a little more. Might have been easier to sleep. Would have liked to have a newer selection of movies."
Pros: "Good food, pretty nice staff. Entertainment options were plentiful too. Seats were fine also."
Pros: "I love Boeing 777s."
Pros: "Being able to sleep comfortably Great staff Food good rather than great but not easy on flight. Well chosen good wines. Chauffeur service to & from airport Ease of checkin"
Pros: "Always my number one airline."
Pros: "New roomy plane! Great customer service! Kind, friendly, attentive staff. Great airline!"
Pros: "Crew and food are great."
Cons: "Great in-seat entertainment choices with ICE but screen resolution and touch sensitivity were terrible. Time to upgrade your equipment!"
Pros: "Excellent cuisine and wine/beverage. Excellent seat layout Excellent flight attendant service"
Cons: "Some issues with in-seat entertainment systems (some movies did not play properly)."
Pros: "Very good services by Emirates, flight was on time, leg room between seats was sufficient, meals were good and staff behavior was good"
Pros: "Although the printed menus are a classy touch, I feel like they are an enormous waste- completely unnecessary. At the very least they should be recycled."
Cons: "Cabin service was very slow. We were an hour and a half into each flight before we were offered a drink. No additional drinks were offered with the meal. There were no further services offered after the tea and coffee service... 3 full hours before we landed! Also, the economy class seats are extremely cramped. When the person in front of me leaned their seat back, I couldn't eat my mael comfortably and the TV screen was 12 inches away from my face."
Pros: "Service, comfort, food, wine, all outstanding."
Pros: "The courteous and friendly on-board service, spacious seating and clean men's rooms were the best part of the journey. The smiling stewardess were outstanding in creating a happy environment. I will consider Emirates for my future travels."
Cons: "Coffee was ok but could be better."
Pros: "La amabilidad de la tripulación, que sí el menú es completamente vegetariano. No como otras aerolíneas que te ponen manteca, leche para el café..."
Cons: "Todas las veces me cae muy, pero muy mal. Cuando llegó el momento del té o café, me dieron sal en vez de edulcorante. Demasiado condimento. No es comida para un vuelo, es difícil de digerir. Hasta produce síntomas de indigestión."
Cons: "Piece of checked baggage was lost en-route. It took 2 hours to get through customs in the middle of the night because after we had already filled out all information regarding piece of luggage with one baggage counter employee. Japanese Customs refused to let us through due to "unaccompanied baggage" since the piece was lost by the airline and had us go back to another baggage employee who couldn't grasp that we already went through the process and had no clue what to do."
Pros: "Screen was not very sensitive and arrow swipes did not always work. I was constantly switching between handheld and touch screen to switch movies or make selections"
Cons: "Touch screen problems . See above comment."
Pros: "I was smacked in my knee I need surgey on my minsicus for by the person serving the food and never got apologized too. Then later he elbowed me in face and acted like it didn't happen. I liked nothing."
Cons: "Not getting hit twice by the crew serving food and at least an apology."
Cons: "on time, but bad connection experience"
Pros: "The food"
Cons: "Boarding process. Waiting gate was small for the plane we were using"
Pros: "Friendly and helpful staff, clean."
Cons: "The flight was extremely hot the whole time. it was very uncomfortable."
Pros: "On time ,good food ,good price"
Pros: "In flight entertainment system and food. Courteous crew."
Cons: "That they destroyed one of our suitcases"
Cons: "The crew in Berlin gave me the last seat at the airplane which does not recline. I find this to be very unprofessional especially for some with Gold Status with Star Alliance. In addition, they assured me an aisle seat in the connecting flight, which was not the case, it was a middle seat. I felt cheated by the desk crew in Berlin."
Pros: "The way that crew made the comfortable light by asking everybody seating near windows to close the sheets so the passengers can rest! Thank for that"
Cons: "Nothing comes up to my mind"
Pros: "Crew were great and the airane was clean."
Cons: "The leg room in the economy is very tight my knees were hitting the seat in front of me. Also my special low calorie meal was inedible as the protein was so overcooked."
Pros: "Fantastic journey no problems at all thanks kayak....."
Pros: "Well looked after from start to finish!"
Cons: "Nothing!"
Pros: "Food"
Cons: "At gate sign advertised their lie flat beds in business.. we were on business. No lie flat beds!"
Pros: "The flight attendant (a gentleman) was very friendly and made the flight pleasurable."
Pros: "everything"
Cons: "nothing"
Pros: "I am a disabled passenger. Turkish look after me well."
Cons: "No complaints. Good service"
Cons: "I didn’t like being in a middle seat"
Pros: "Good service and very smooth flight"
Pros: "The food is always good"
Cons: "Nothing"
Cons: "I did not enjoy sitting right at the back (back seat). It was very cramped and noisy as people were constantly using the toilets. But not only that, there was a passenger seated in the middle seat who was not well and she kept feeling nausea and wanting help but the crew did not know what else to do having asked if there was a doctor on board. But they were not very gentle with her in their responses. I am not sure if this had anything to do with the fact that she was a muslim dressed in traditional gear."
Pros: "Crew and efficiency"
Cons: "Too hot in the plain"
Pros: "On time. Professional crew. Nice touch with the bags that had slippers, toothpaste etc. Great entertainment."
Cons: "Because of an accident, I could not walk and needed a wheelchair. Rome and O'Hare were great. Istanbul was a circus. Waited for over two hours for a wheelchair and almost missed my flight."
Cons: "Missed Flight: The flight from Istanbul to Athens was posted as delayed. We were a party of eight and arrived for boarding very close to deadline (minus posted delays) At the boarding gate we were met by six other passengers. The gate was vacant and closed. The real problem happened at the Turkish Airlines desk where we were treated with arrogance, disdain and absolutely no compassion. AS a matter of fact some of the Turkish Airlines staff smiled as they imposed an outrageous fine to purchase tickets to the next flight and continuation of our previous booking. We intend to protest the charges and contact thru many forms of media inform as many fellow travellers of the incident and subsequent treatment by Turkish Airlines. Social media is a powerful tool and although the cards were held in their favor the night of 9-21-17 our protest will not end here. We are fourteen wounded travellers that have agreed to use as many forms of social media as possible to get our message out."
Pros: "Our Turkish Airlines flight was late boarding and passengers were upset about not being able to make their connecting flights. The crew handled it well, but anxiety was high. The food is always good and one of the reason I fly Turkish Airlines on a regular basis."
Cons: "Passport Control at Ataturk International was a nightmare with hundreds of people ahead of us in the queue. No Police to secure the area, so people rushed the line pushing us aside and jumped the queue, this happened repeatedly. I would advise people NOT to fly into this airport and expect to make your connecting flight, because it doesn't play out well at all. We were in line for 2 hours and witnessed people pushing, shoving, yelling at strangers and generally acting like animals. I found the whole experience highly disturbing."
Pros: "The only things that going for Turkish Airline is the cabin crew (lord knows they try), food and in-flight entertainment."
Cons: "The flight was delayed for nearly 2 hrs, that in itself is not an issues, traffic delays do happen. However, the fact that captain choose not to run air conditioning to save fuel and main cabin, even after numerous requests, was 95 degrees for 2 hrs combined with the fact that airline did not submitted travel information to US Border Protection that also added another 1.5 hrs to clear customs is totally unacceptable... Although THY has the most direct route to/from Moldova from Houston, in the future, I'll most likely will spend more money and more time just to avoid it..."
Pros: "Very organized and efficient."
Pros: "Service and people."
Cons: "Long lines...far away gates...and double security check with pat down...besides having electronic items taken away and a separate line to pick that up and separate line to pick up our baggage in Miami"
Pros: "Wi-Fi should be free on thec plane"
Cons: "The song selections was inadequate. Need more Nigerian hip pop songs"
Pros: "Loved how friendly the staff was and wanted you to feel at home"
Cons: "Nothing out of the ordinary, seats can be a bit cramped but that can't be helped on a long flight"
Pros: "The flight took off and landed as scheduled. Boarding was quick and without any hassle. Food was served with in an effective way, and in a friendly manner. Food and drinks were of a good quality and passengers were taken into consideration. Thank you very much."
Cons: "I have nothing to complain about. I did not at any time feel disappointed about anything."
Pros: "The staff from check in to on-plane service was very friendly and courteous and clearly did their best. The suppers were phenomenal! and the other meals were ok."
Cons: "The computers at the check in desk kept going down, but the staff handled this issue very well. The gates REALLY need a digital board that displays upcoming flights so that I can confirm I am at the right gate."
Pros: "All service, atention, food"
Pros: "The staff were attentive to the passengers."
Cons: "The food needs to be warmer."
Pros: "Timeliness Cleanliness Orderly boarding Courteous crew On board meal edible - even tasty"
Cons: "Seats a bit narrow"
Cons: "Bad bad bad screens on such a long flight are a disgrace. Blurry and dark. Very old. I am a smiles and miles member and fly a lot THY but this was really bad."
Cons: "the delay in the departure"
Pros: "I liked the movie choices"
Cons: "The second pasta dish with red sauce gave me food poisoning. I threw up on the plane, at the airport, 9' the way home, and when I was at home. I had to miss work the next day due to your food. Also, there was not enough trash collection service"
Cons: "Very very cramped"
Cons: "Food took up too much tray space and crew did not clear trays promptly. Messages from pilot were inaudible. We went through more than four security checks and we were only transferring planes in Istanbul. Terminal was short on places to sit and had excessive duty free shopping. Walks in terminal went on for miles. With the flight gate only posted 35 minutes ahead of departure, this was a problem."
Pros: "I thought the food was remarkable. The cabin crew did a good job saving my mood after the nasty agents on the ground and during the check-out process."
Cons: "Absolutely all of the agents I dealt with during check-in. This was true for especially those checking in at the business class line for some reason. She was really rude."
Cons: "We landed into Ataturk airport while a coup was going on! And no one from Turkish Airlines was anywhere to be found for the next 16 hours."
Pros: "NOTHING, NOTHING, NOTHING, NOTHING, NOTHING, NOTHING, NOTHING AND NOTHING!!!!!"
Cons: "The company I work for has change our travel policies. We are to avoid any connections to and from Turkey. I was not able to catch this flight. I called to see if I could receive a voucher or refund on my unused return trip, due to the military coup. I was told NO! This country should be avoided during this time."
Pros: "The flight was effective, on time, the service was very good. Good food"
Cons: "I couldn't understand the entertainment computer. I experienced a much more friendly one at different airlines, and they had a rich variety of content and games. Please also make sure that all staff is fluent with English - few of them seem either not to be communicative, or not confident to speak."
Pros: "Other than the food and a little bit the entertainment (I was given the same comedy episodes for the way there and back) everything was perfect. In the future my first choice is going to be Turkish Airlines!"
Cons: "Even though the service was excellent - the food was just OK. I had the pasta for breakfast - there was no other choice. I hate pasta and in general there were too many carbs and too few protein choices. Maybe it is a personal taste but for me the food was simply not tasty. That applies for everything I had (except the yellow rice which was good). As for the entertainment - I watch mainly comedy episodes on TV. The same episodes were given on all 4 legs."
Pros: "Great price, service, food"
Cons: "they just skipped me once to offer me a drink, but they were very nice when I requested it"
Pros: "Food was ok."
Cons: "I was so cramped and I'm only 6'. My back has hurt for days after that flight."
Pros: "Great food and serivice!"
Cons: "The fact we have to embark by bus!"
Cons: "The food caused food poisining"
Pros: "It was my birthday and the flight attendant gave me a rose, gummibears and champagne and congratulate me and I was very happy to receive that gesture"
Pros: "Nice people"
Cons: "Some games for kids"
Cons: "The ife screen was extremely slow and unresponsive."
Pros: "Flight attendant warm, courteous and authoritative at same time."
Cons: "Seat hard. Space tight. I am 6’4”"
Cons: "Lufthansa left us stranded in Dublin"
Pros: "I liked the movies , comfortable seats, food was great!!!"
Cons: "If we had free WiFi"
Pros: "Amazing crew!"
Cons: "The onboard entertainment were quite outdated selections. The seats are very small for such a long flight."
Pros: "a320 was comfortable"
Pros: "We had a Lufthansa pilot sitting with us on his was back to Frankfurt. He was definitely good company and taught us a lot about how the airline worked, his family's history working with airlines, and life stories. The flight definitely went fast thanks to Daniel!"
Pros: "Nothing"
Cons: "I was sick so couldn’t fly, spoke to customer care and they refused to let me change my flight"
Pros: "Space in cabin, friendly crew and nice food"
Cons: "Shorter stoppage ;)"
Pros: "Staff were excellent. Helped me with storing my insulin in the fridge."
Cons: "Departing the plane into steps to z bus carrying heavy bags with no help."
Pros: "Short flight but staff very attentive, food good."
Pros: "So very comfortable with lots of room. The mattress pads for the seats were a nice touch."
Cons: "Food was mediocre."
Cons: "Lufthansa’s service counter in Munich was helpful with locating baggage and unfamiliar with transit rules."
Pros: "there is a big amount of space between the rows making sitting very comfortable"
Cons: "lack of ventilation above the heads"
Pros: "Love to fly Lufthansa, I never had a bad experience with them"
Cons: "Nothing"
Pros: "service much better Dennis was excellent and attentive!"
Pros: "Crew was helpful"
Cons: "The plane was 1 hour late and the plane wasn't even at the gate for its expected departure time. The boarding process was too long and take off took too long, thus causing me to miss my connecting flight. So that I missed my Saturday interview."
Cons: "I was waiting over 1 hr for my l"
Pros: "One of flight attendants lent me her phone charger to charge my phone which absolutely saved and they were just generally very pleasant and easy to interact with."
Pros: "See above. The same applies."
Cons: "See above. The same applies."
Pros: "The plane, entertainment and crew (except for the one flight attendant who seemed to think she was too good for the job). The personal at the airport were very helpful."
Cons: "A flight attendant was impatient with children, cranky and rude. Other members of the crew were very friendly and let my son check the second floor and cockpit. There was only one choose of main course."
Pros: "Poor customer service dealing with bag delayed for 5 days, almost all of my holiday was over by the time the bag came and I was promised my bag would arrive on day 2, 3 and 4. Didn't arrive til 5th day"
Cons: "Late baggage, incompetent staff who each told me a different lie about when the bag would arrive"
Cons: "Incorrect advice from check in staff at Dublin re transit visa requirements"
Cons: "I was not allowed to take my cabin bag and was forced to check it in at the checkin counter. The reason mentioned to me was the flight is small. Contradictorily, travellers after me in the queue were allowed to take cabin bags."
Cons: "Short flight so no entertainment provided or needed."
Pros: "Seat and service on board"
Cons: "It was difficult to watch the movies. Some of them were stuck and couldn't be played. Only after a while they "unlocked"."
Pros: "Flight was on time. We boarded and left on time. Flight attendants were friendly and courteous. I was happy to get a complementary sandwich and drink on such a short flight. We arrived at our destination earlier than expected. Seats were no frills, but decent. Overall good experience."
Cons: "Boarding is stressful. A free for all. I wish they would announce and board one section at a time. I'm traveling with children! I don't want extra stress of people being so pushy. Also,on arrival the bus back to the terminal was similar."
Pros: "It was all great!"
Cons: "I was denied boarding on the Dublin to Munich leg of my connecting flight from Newark to Munich. My ticket was booked through Lufthansa, but the transatlantic leg of my trip was operated by United. When checking in with United in Newark, I received two boarding passes, one for each leg of the trip. I arrived on time in Dublin for my flight to Munich and tried to board the plane for Munich with the boarding pass I had printed in Newark. After scanning my ticket, the Lufthansa employees at the gate informed me that they had no record of me or my plane ticket in their system. I showed them the email confirmation for my ticket, but they still could not find any record of my ticket in their online system. The employees seemed more concerned with boarding all passengers as quickly as possible than assisting me. After being denied boarding, I had to go back through passport control to change my flight, and ended up getting to Munich nearly 6 hours behind schedule and missed an entire day of vacation. A Lufthansa employee told me that out of every partner in the STAR alliance, United is the ONLY airline they have had this problem with. I find this inexcusable, I will be AVOIDING ANY United/Lufthansa connecting flight from now on."
Pros: "Crew was friendly"
Cons: "Flight delayed by over 3 hours, inflight entertainment did not work"
Pros: "Crew was very friendly and eager to help, as I was traveling alone with a baby"
Pros: "The experience was fantastic, can not critique at all. They made a 14 hour flight a great experience and even a 5hr layover be relaxing. It will be hard to travel with other companies now"
Cons: "It will be hard to travel with another airline"
Pros: "Everything! The food was nice, I liked the entertainment too!"
Cons: "That my fellow passenger took some of my limited space due to being obese:("
Pros: "I liked when I thought I had my new booking."
Cons: "When I found out that I was a week late for my flight. Argh! Stuck in the airport at the moment."
Pros: "Good entertainment selection"
Pros: "Good service except added an extra flight to my trip and"
Cons: "Pilot strike rerouted added a flight and 12 HRs"
Pros: "New crew on first flight but they we're even"
Cons: "Not much. Left sitting on a plane for over an hour & 1/2. Then taken into a door where I illegally entered the country. My passports seized. No other flight available to Dallas. Sent to Newark, NJ & missed the next flight to Dallas because Lufthansa lost my scooter. Someone pulled it by a wire and it doesn't run correctly. VERY BAD EXPERIENCE!!!"
Pros: "the crew was good"
Cons: "the food was poor"
Cons: "2 1/2 hour wait while boarded then missed flights in toronto. Toronto airport a mess! Unclear directions and procedues."
Pros: "Most of all."
Cons: "The headphone connection method. It is difficult to replace the headphone w/ your own because the connector is located deep in the headphone compartment and you cannot see it in easily. As far as you use the built-in headphones, no problem."
Pros: "Nothing"
Cons: "I wasn't even on this airline my booking reference said that I was. I had this airlines flight number I go to the gate to check in, and then for me I'm on Air Canada. This was a mass from the start I will never use this airline or Air Canada again they ruin my login and told me it's still usable we had a delayed for three hours on the plane. Never never again!"
Cons: "We had to take a bus from the gate to the plane, it took forever to pick us up, and then drove so far getting to the plane, we felt like we must be driving all the way to Venice!"
Pros: "Food and service were excellent. I received instant upgrade as I went to board the aircraft. This was a first for me. A little ticket was printed out when I scanned my initial boarding pass at the automated entrance to the jetway. The ticket said I was reassigned a seat in premium economy (for free)!"
Cons: "There was nothing to not like about this flight!"
Pros: "Roomy flight, professional crew, great service."
Cons: "Check in with an extra bag or overweight baggage is cumbersome. You must first check in, then take bag elsewhere to pay fee, then take bag back to check in."
Cons: "Delayed - but made up for later!"
Pros: "The crew was very kind."
Cons: "There was a lack of communication with boarding and there was no one to check us in at the airport. We are paying you thousands of dollars, perhaps you could have someone check people in."
Cons: "Broken chair would not stay reclined. TV screens need to be updated. The touch feature only works half the time. You have to keep tapping it. Temperature on the plane goes from freezing to hot. Very uncomfortable."