The boarding process was chaotic and haphazard. The unloading of the baggage was slow and frought with issues (frantic small women attendants trying to handle the oversized baggage and having jamming of the baggage belt).
Cons: "Everything was great! Would love to be a loyal Delta passenger. I wish the prices were more competitive. Willing to pay more for the quality of experience but Delta always seems sky high!"
Cons: "Flight crew dI’d not enforce mask mandate."
Pros: "Everyone was perfect...!!!"
Cons: "We need a real meal, we appreciate the snacks but real meal is necessary."
Pros: "Just ok"
Cons: "update the gate info correctly and immediately. I was directed by app to go B5A but actually it is B5 gate in SEA-TAC"
Pros: "The food and drinks were so lovely, it felt like I was in first class rather than the cheapest economy seat. Great entertainment selection and comfortable seat that let me sleep well."
Pros: "Great entertainment."
Cons: "Turbulence was high so good/drink service was less than normal. No fault of delta or their crew but the JFK airport was awful, especially through customs. No help from the employees and easy to get lost."
Pros: "The crew were awesome and friendly, both in the air and on the ground."
Cons: "Delta communicated no reasoning for delaying our flight three hours. They also did not update estimated departure times even when it was clear we would be delayed multiple times because the plane was not at the gate, the crew were not in place, and the pilot safety checks had not occurred."
Pros: "Friendly flight staff, on time service."
Pros: "newish aircraft, delta cabin beats other legacy carriers"
Cons: "gate announcements"
Pros: "Everything was good/adequate, nothing was exceptional."
Cons: "The in-flight entertainment in my seat did not work properly so I could not enjoy watching movies or shows. A minor but unfortunate inconvenience."
Cons: "Broken in-seat entertainment system for one of our seats, customs pre-clearance in Dublin took forever, but not the airline's fault."
Cons: "Older aircraft"
Pros: "I liked the entertainment"
Cons: "The seats are not very comfortable for such a long flight"
Pros: "Crew was really great."
Cons: "Electrical outlets didn't work. Wi-fi didn't work. Flight was delayed. Wasn't a lot of leg room even in first class."
Pros: "Crew were very good but the seats were not comfortable for an eight hour flight"
Cons: "A little bit of leg space"
Pros: "The crew was amazing had no problems!"
Cons: "Nothing had a great experience!"
Pros: "The cabin crew was efficient and very cooperative. My seven hour flight in economy class could not have gone better. Kudos to Delta for a safe and comfortable ride."
Cons: "A few more audio selections would have been welcome."
Pros: "Very friendly cabin crew. Comfortable and food was good and drinks and water was plentiful. I would highly recommend Delta for transatlantic flights,compared to so called 4* airline Aer Lingus, then Delta are a 6* in comparison"
Pros: "The Delta flight crew was exceptional!! Friendly and accommodating."
Pros: "Nice plane and comfy seats"
Cons: "The stewards were not at all helpful or as friendly as most of the delta staff! I was so disappointed with their service. We had TWO delays making us arrive in SAT AT almost 2 am. Hence there were a lot of empty seats. We asked if we or even one of us could move into the …at least three empty rows…and they would not let us as they were they comfort plus section and it cost more…NO ONE WAS USING THESE SEATS!! So they let the passengers be crammed together in the rest of the plane and left numerous empty seats that could have been used! It’s was just rude. They also served drinks and never checked back to pick up the garbage. Didn’t tell us to raise our seats or put up our table trays before landing. So, as I exited the plane I handed them my garbage! I wasn’t going to be rude and leave it in the seat pocket or my seat …where I found crumbs of food on when I boarded the plane. Was just very dissatisfied with this crew!! I have been flying a lot lately using delta. I’ve had some delays but they’ve always been accommodating, this crew was not! What a shame!"
Pros: "With all the competition among airlines and the cutbacks we suffer as customers Delta manages to make you feel like you matter still. Timely boarding, actual help with finding seats making boarding efficient (not just hurrying you along), updates from the cockpit that you could hear and understand, multiple choices in snacks-one even a healthy option, staff that was friendly and interested in making it a good experience not one that seemed bothered they had to work."
Pros: "Seats were pretty comfortable, awesome flight, flight attendants were beyond excellent."
Cons: "Probably the time factor"
Pros: "Smooth flight, on-tome departure"
Cons: "Service in business class left a little more to be desired. I had to ask for food and drinks, because I feel off to sleep in the first round. Came to Gate early, but had to wait for agent to put the jet bridge. Only one person was available."
Pros: "The professionalism of staff"
Pros: "Amenities, service, and punctuation of flight"
Pros: "Getting home in one piece"
Cons: "Why do airlines schedule 2 flights for the exact same time in the exact same gate? Just to watch passengers squeeze in like cattle??"
Pros: "Fast, orderly boarding."
Cons: "These planes are too small. I’m average in size but women have hips and it’s not easy fitting into the seats. Why are they stacked so closely together? It’s ridiculous."
Pros: "The staff. They were very helpful and polite!"
Cons: "We didn’t leave on time"
Pros: "Crew was very nice. Flight was smooth. Boarding process was good. On time."
Cons: "Plane was old. Not that comfortable. No entertainment on flight. Unable to connect to wifi. Snack options were not that good."
Cons: "Delayed flight, customer service was hard to work with."
Pros: "Free entertainment of new and older movies, free meals (although still typical airline food"
Cons: "Can someone please improve airline food?! They definitely fed us a lot, which is not something that usually happens on coach flights, but the main entrees were quite soggy."
Cons: "Flight crew"
Pros: "Flight was on time. And faster. I really enjoyed it."
Cons: "There is just not enough leg room for a flight that long and the seats don't recline enough to be comfortable unless you upgrade and the tickets were already overpriced."
Pros: "Staff friendly,efficient and courteous. On time. Different snacks. Prompt service. Power source each seat worked."
Cons: "Gate area for flight change filthy. LAX gates 31-38. Garbage overflow with no seating. No entertainment option on flight."
Pros: "Gate and plane crew helpful, smiling, courteous. On time and baggage provided quickly."
Cons: "Seats uncomfortable, no power, service predictable and boring snacks."
Cons: "Airplanes are filthy; asked for Coke without ice & the flight attendant filled my cup halfway. Unbelievably cheap! I was afraid to ask for more, for fear that I'd get an up charge!"
Pros: "The crew was friendly and efficient.. Our seats were comfortable for the long flight.. great amount of entertainment to enjoy for such a long flight.. and good variety of food.."
Cons: "We had a 3 hour delay due to mechanical issues.. but the safety measures the crew and staff took was very much appreciated."
Pros: "Repair took just under an hour which I think is very good considering the paperwork that is involved. We were informed and everyone on the plane seemed to understand so the handling of the event must have been exceptional..."
Cons: "we took off 45 minutes late, business trip, but a slack day prepping for tomorrow, so still no big deal. Besides we picked up an hour by the time zone change. Im good!"
Cons: "It was belated by 2.5 hrs :("
Cons: "I feel Delta didn't try very hard to get me a flight and I stood in line for four hours"
Pros: "My seat was very near the front ...two rows behind comfort class seating (which was mostly empty). WiFi services and entertainment were offered...to those that brought along their own receiving devices."
Cons: "My seat happened to be one row in front of the Exit Aisle Seating rows....I wasn't aware that this meant having to sit straight up the entire time without the chance of reclining my chair back into the Exit Aisle's space.The 2 hour and 13 minute flight time sitting straight up really worked up my sciatic nerve into a flaring frenzy. I Forgot to bring my iPad Pro with me on this trip...and had no adequate access to any entertainment content."
Pros: "Staff friendly and helpful at gate. Aircrew staff handled one hour rain delay on taxiway with frequent updates and good attitude. New plane, and convenient electronic support."
Cons: "Peanut allergy on flight. No peanuts. No other options."
They ask for electronic vaccination status to be downloaded but then they ask to see it again!!! Whats the point of downloading?? Also economy class was allowed to board through business and were not told to go to a different line
So now even with a 200€ flight you get only water and a piece of chocolate, no more food. Aircraft was 30 minutes late and no information on connection flights.
Cons: "The ife screen was extremely slow and unresponsive."
Pros: "Flight attendant warm, courteous and authoritative at same time."
Cons: "Seat hard. Space tight. I am 6’4”"
Pros: "Nearly all Flights on time"
Cons: "I don’t have bed for my baby and I asked the server for yogurt she never tell me they have or not"
Pros: "Amazing crew!"
Cons: "The onboard entertainment were quite outdated selections. The seats are very small for such a long flight."
Pros: "a320 was comfortable"
Pros: "everything from the boarding and check-in process to in flight comfort."
Pros: "We had a Lufthansa pilot sitting with us on his was back to Frankfurt. He was definitely good company and taught us a lot about how the airline worked, his family's history working with airlines, and life stories. The flight definitely went fast thanks to Daniel!"
Cons: "I was sick so couldn’t fly, spoke to customer care and they refused to let me change my flight"
Pros: "Absolutely nothing."
Cons: "Absolutely everything."
Pros: "Space in cabin, friendly crew and nice food"
Cons: "Shorter stoppage ;)"
Cons: "Seats are super tight and very uncomfortable for tall people."
Pros: "Staff were excellent. Helped me with storing my insulin in the fridge."
Cons: "Departing the plane into steps to z bus carrying heavy bags with no help."
Pros: "Short flight but staff very attentive, food good."
Pros: "Food excellent. Cabin crew friendly and professional. Also very attentive."
Cons: "Cabin got warm at the end of flight. And because I am usually cold, I can only imagine how warm others felt"
Cons: "There was no drink service because of “turbulence”. I did not notice any turbulence."
Pros: "FRA to PHL excellent"
Cons: "I was rebooked into FRA from BSL without notification."
Cons: "food could have been better especially "breakfast"."
Pros: "Food is good, staff was attentive"
Cons: "Entertainment could have used some more recent options"
Cons: "seating is very cramped when the plane is full"
Pros: "The crews are excellent"
Pros: "One of flight attendants lent me her phone charger to charge my phone which absolutely saved and they were just generally very pleasant and easy to interact with."
Pros: "Poor customer service dealing with bag delayed for 5 days, almost all of my holiday was over by the time the bag came and I was promised my bag would arrive on day 2, 3 and 4. Didn't arrive til 5th day"
Cons: "Late baggage, incompetent staff who each told me a different lie about when the bag would arrive"
Cons: "Incorrect advice from check in staff at Dublin re transit visa requirements"
Cons: "Boarding was a mess"
Cons: "I was not allowed to take my cabin bag and was forced to check it in at the checkin counter. The reason mentioned to me was the flight is small. Contradictorily, travellers after me in the queue were allowed to take cabin bags."
Cons: "Did not like them charging extra for a seat assignment."
Pros: "They welcome you on the plane."
Cons: "They tried to make me pay for my laptop bag, telling me it was a handbag. NEVER pay for a laptop bag!!!"
Pros: "Flight was on time. We boarded and left on time. Flight attendants were friendly and courteous. I was happy to get a complementary sandwich and drink on such a short flight. We arrived at our destination earlier than expected. Seats were no frills, but decent. Overall good experience."
Cons: "Boarding is stressful. A free for all. I wish they would announce and board one section at a time. I'm traveling with children! I don't want extra stress of people being so pushy. Also,on arrival the bus back to the terminal was similar."
Pros: "It was all great!"
Cons: "I was denied boarding on the Dublin to Munich leg of my connecting flight from Newark to Munich. My ticket was booked through Lufthansa, but the transatlantic leg of my trip was operated by United. When checking in with United in Newark, I received two boarding passes, one for each leg of the trip. I arrived on time in Dublin for my flight to Munich and tried to board the plane for Munich with the boarding pass I had printed in Newark. After scanning my ticket, the Lufthansa employees at the gate informed me that they had no record of me or my plane ticket in their system. I showed them the email confirmation for my ticket, but they still could not find any record of my ticket in their online system. The employees seemed more concerned with boarding all passengers as quickly as possible than assisting me. After being denied boarding, I had to go back through passport control to change my flight, and ended up getting to Munich nearly 6 hours behind schedule and missed an entire day of vacation. A Lufthansa employee told me that out of every partner in the STAR alliance, United is the ONLY airline they have had this problem with. I find this inexcusable, I will be AVOIDING ANY United/Lufthansa connecting flight from now on."
Pros: "Crew was friendly"
Cons: "Flight delayed by over 3 hours, inflight entertainment did not work"
Pros: "Crew was very friendly and eager to help, as I was traveling alone with a baby"
Pros: "The experience was fantastic, can not critique at all. They made a 14 hour flight a great experience and even a 5hr layover be relaxing. It will be hard to travel with other companies now"
Cons: "It will be hard to travel with another airline"
Pros: "I liked when I thought I had my new booking."
Cons: "When I found out that I was a week late for my flight. Argh! Stuck in the airport at the moment."
Pros: "Good entertainment selection"
Pros: "Good service except added an extra flight to my trip and"
Cons: "Pilot strike rerouted added a flight and 12 HRs"
Pros: "New crew on first flight but they we're even"
Cons: "Not much. Left sitting on a plane for over an hour & 1/2. Then taken into a door where I illegally entered the country. My passports seized. No other flight available to Dallas. Sent to Newark, NJ & missed the next flight to Dallas because Lufthansa lost my scooter. Someone pulled it by a wire and it doesn't run correctly. VERY BAD EXPERIENCE!!!"
Pros: "the crew was good"
Cons: "the food was poor"
Pros: "Smooth boarding and flight, fun snack (cakes on a plane!), relatively quick and easy."
Cons: "I can't think of anything to complain about for European commuter flights."
Cons: "2 1/2 hour wait while boarded then missed flights in toronto. Toronto airport a mess! Unclear directions and procedues."
Pros: "Food could be a lot better and the selection I chose was not available. Leg room was limited. Layover for the connection was very long."
Cons: "Staff was very courteous, flight"
Cons: "I wasn't even on this airline my booking reference said that I was. I had this airlines flight number I go to the gate to check in, and then for me I'm on Air Canada. This was a mass from the start I will never use this airline or Air Canada again they ruin my login and told me it's still usable we had a delayed for three hours on the plane. Never never again!"
Pros: "Professional staff and condition of the plane"
Cons: "Ran out of meal choices"
Pros: "Roomy flight, professional crew, great service."
Cons: "Check in with an extra bag or overweight baggage is cumbersome. You must first check in, then take bag elsewhere to pay fee, then take bag back to check in."
Cons: "Delayed - but made up for later!"
Pros: "Nothing at all."
Cons: "Not run late, have entertainment on board and provide better snacks."
Cons: "Be on time"
Pros: "Nothing. You’re horrible."
Cons: "You could have been on time. You could be accountable. You ruined my wife’s 40th birthday by failing to fulfill you’re end of the deal."
Pros: "The crew was nice"
Cons: "boarding and unloading are nightmares. They really should load the planes back to front and if someone has a connecting flight, they should be allowed to unload first."
Pros: "The crew was very friendly and helpful."
Cons: "The leg room was abysmal, Southwest has more leg room and they brand themselves as a cheaper carrier than a American. Also the wifi was either very slow or did not work."
Cons: "The flight attendants were the best"
Cons: "Slightly wider seats"
Pros: "Friendly, comfortable and ON-TIME!"
Pros: "The free entertainment was great! Left on time and arrive time. No lost bags and no incidents."
Cons: "Everything was great! No complaints. We flew basic economy so there were no frills and sat in row 26. The flight was safe and"
Pros: "Great service and on time flight."
Cons: "Just wish sears would be a bit wider and comfortable. They are not bad but I am sure could be more comfy because I am not skinny."
Pros: "All crew very friendly & helpful. Went out of their way to help elderly gentleman traveling alone"
Cons: "Not sure why it was a Finn-Air flight when it was an AA plane and crew?"
Pros: "Crew very friendly couldn't be more helpful. Food snacks and drinks good. Very efficient boarding system the best I've encountered."
Cons: "Roof mounted tvs a bit disappointing and the films were just repeated. Coffee needs coffee in the cup, it was just milk and water no taste of coffee."
Pros: "It was short"
Cons: "Completely full plane. Ridiculously tight seat pitch. Overhead bins full. 45-minute delay for a dead-heading flight crew. Long wait for checked baggage. No beverage service because of turbulence. Flight crew out of position is a management problem, don't make it an inconvenience for a 737 full of paying passengers!"
Pros: "Loved all the meals. Tasty, well-coordinated."
Pros: "Staff was great. choice of food/beverages."
Cons: "The people in front of us were having a party all night during the quiet period."
Pros: "On time, efficient, new plane. No troubles."
Pros: "New plane, all kinds of entertainment choices including new movies, great flight crew, smooth flight."
Cons: "American check in software was down when we got to the airport. Created a very large line. Did not delay boarding, even though passengers still had to go through customs before reaching the departure gates. Had a bit of jog to make sure I was able to get on the plane."
Cons: "When I purchased my tickets, American decided it would be reasonable to separate my husband, our 1 year old daughter, and myself which I was notified of only when I asked the customer service agent over the phone prior to our flight. She explained that she was unable to do anything about it. I then called American during my trip and spoke with another agent who said it was out of her hands as well and to take it up with an agent at the desk at the airport. When I checked in online, I was able to change our seats myself which was nothing that either agent even suggested. The lack of ability of these agents on the phone to help two parents traveling internationally with a toddler was unbelievable. American has terrible customer service."
Pros: "We appreciated that American Airlines found us two seats together for the long Dublin-Chicago leg of our journey."
Pros: "Food was good as were the movies & seat"
Cons: "Gate supervisor (male) in Dublin was unhelpful. He announced theee times that the US Customes pre-clearance would close shortly. This announcement was in the gate area where everyone had already had to have cleared the Preclearance US Customs. Then when he announced boarding for priority and Business class he "pointedly" told the zones 1 thru 4 to all begin boarding at once (w/ one agent while three agents stood behind chatting) and to only use the one Priority lane. Thirty people all gathered for the very slow process. The Gate Supervisor the says he would start boarding Zones 5 and 6 in the other lane. Zones 5 & 6 all boarded while I (zone 1 passenger) and five others were still in que boarding thru the priority lane. Poor leadership. The Business Class flight attendant while serving snack, spilled my hot tea on my shirt, trousers and iPad. She was very apologetic and said that she wished she had not filled the cup so full. The tea "happens" and was no big deal. The Gate agent on the microphone in Dublin was having a bad morning and transferred his unhappyness to me, which I did not bargain for on the 27th."
Pros: "Nothing it did not exist"
Cons: "You cancelled my flight without telling me"
Pros: "Fast and early"
Cons: "Tv screens kept freezing"
Pros: "Great customer service, very friendly and helpful. Plane was very modern and high tech which made it great for our two year old toddler. The whole experience went considerably better than we expected since we did not know how our son was going to handle it. All in all we were very happy thanks to the wonderful AA staff that helped us at each stop."
Cons: "Limited drink and food choices. It was a short flight, so I think it's understandable."
Pros: "Comfortable seats, for the most part friendly crew, with one exception. Flight left right on time and landed with no extra time to taxi. That was a welcomed benefit."
Cons: "No wifi on plane and no individual tv's for movie selections. Also had to pay extra for an aisle seat. Could not select seat at time of purchase. Didn't know if I called Iberia or American to make seat selection. Confusing with two different flight numbers. One from Iberia and one from American. Passengers should be made aware of which airline they are flying on at time of purchase."
Pros: "Smooth flight, good crew, no other problems."
Cons: "Several video system restarts and my arm rest USB and audio jack randomly stopped working for the whole flight. Lots of people had no video screen working too. Food tasted good but had so many chemicals in it that I had digestive issues the whole flight from both meals."
Pros: "this flight only takes an hour so really nothing is an issue. again, there was plenty of overhead storage so nothing ended up under the seat."
Cons: "Sat next to a dog guy and the crew did not help with the situation"
Pros: "The service and the food was great and getting to watch new release movies was a pleasant bonus"
Cons: "We did not get the seats we purchased but we did get a refund"
Pros: "loved the movie selection and how nice the crew was"
Cons: "The fact that my party was seated in different areas of the plane."
Pros: "crew was nice"
Cons: "never was told that a shuttle was needed to get from gate to actual aircraft. I almost missed my flight because of this."
Pros: "Crew was very nice."
Cons: "Didn't have much option of food because I don't eat meat or dairy. I had the sides of salad, bread, and crackers. I'm used to not having many options as a vegan and don't expect there to be much available, but just commenting."
Cons: "We didn't fly Finnair. All of my emails said Finnair and then when arrived at the Finnair counter they didn't have my family registered. After some panicking, we were told to try American Airlines. That is who we flew with, not Finnair"
Cons: "I was forced to check my carry-on bag because it was too big according to the gate agent. I travel weekly, always carry-on my luggage and I have never been told it needed to be checked. AA had a ticket counter agent that was on a mission because she had a roll away cart parked by the jet way door to collect all the luggage she wouldn't allow on the plane. Very customer unfriendly!"
Pros: "The estimated time for both my flight was over an hr, but we arrived in on my first flight at 45mins and my second flight 30mins."
Pros: "My wife and liked the food selection during both flights. We also liked how one of five flight attendants actually seemed to enjoy their job. And also how that one flight attendant made sure we were taken care of."
Cons: "Initially upon arriving in phili, my wife and I boarded the plane and I walked on the plane first than immediately my wife was asked by a flight attendant if she was supposed to be on the flight without any explanation at all, it was weird and disheartening. Also other than one flight attendant actually seemed to enjoy what they were doing, and I am a big customer service man, and some of the attendants didn't seem to care AT ALL at many points, very disappointed. Also he plane that we took out of the United States to go to Ireland was very small, and the plane to return us to the states was very small as well. The flight from our connection in phili to go to Charlotte was the biggest plane we had, just for a two hour ride.. really disaipointsd with American Airlines."
Pros: "The crew was great!"
Cons: "No leg room, tight."
Pros: "Staff and customer service were great"
Pros: "The movie selection and how often we were given beverages."
Cons: "I was selected for a random inspection. I was pulled aside and went through a separate check in process. I completed everything I was instructed to do and as I'm boarding, I'm pulled aside and told I needed to go back to pre clearance because someone forgot to punch a hole in my boarding pass. The stewardess and j had to run all the way back to security so I could go through the whole process again. I delayed the flight and everyone was upset. It was completely unnecessary. Simply because one employee didn't do their job, I delayed a transatlantic flight to Chicago. Best part, I arrived at the airport four hours before my flight. Also, the seats are incredibly uncomfortable. And I was separated from my traveling companion for this entire process. Had I missed the flight, she would never have known."
Pros: "crew was exceptionally polite and courteous."
Cons: "free beverages were rushed, many passengers not get same mostly because of turbulence conditions"
Pros: "Individual screens worked well, food was good."
Cons: "Flight attendants with carts bumped my boyfriend's shoulder repeatedly, nearly every time they went by, without ever apologizing. They were also really rude when we asked for additional beverages. I travel very frequently, and I was shockedz"
Pros: "Very rude and plane was hot. No air conditioning"
Pros: "Available drinks"
Cons: "Poor selection and no coffee"
Cons: "No entertainment systems Chairs were old and uncomfortable"
Cons: "Layover was over an hour."
Pros: "We had a safe flight."
Cons: "If we wanted to fly on an old American Airlines plane, we wouldn't have purchased a British Airways ticket. Deceiving and unfair."
Pros: "The captain and the flight attendants were very communicative and kept in touch with the cabin at regular intervals but not intrusive."
Cons: "There were 2 meal choices., one was chicken and one vegetarian curry/rice dish. Clearly the chicken would be the most sought after meal and the flight attendant even suggested the possibility that everyone would not get their first choice, and ofcourse they didn't. We had a group of 10 traveling and by the time some of,our group was served the chicken was gone. Our daughter was 7 months pregnant and was one who didn't get a chicken meal. I don't understand why the airline would not provide an adequate amount of meals that would apply to the masses. Only a few vegetarian to fill in for specific diets would be expected. We all felt this was poor planning on the part of the airline catering company.."
Cons: "Lost my luggage"
Cons: "Aer Lingus webpage is terrible. Kayak’s is excellent, but I tried to change seats, it would not let me."
Pros: "Very good crew. Friendly. Smiling. Helpful. Short flight. 50 min."
Pros: "Crew was nice"
Cons: "We were about 45 minutes late taking off so it was stressful for all of us that had a connecting flight."
Cons: "Tough time. British airways wasn’t very helpful. Once our gate was changed no one told us or gave new boarding pass. We did have 7 hours to figure it out. But a clue where to go would have been nice. Missed my connection. Shuttle and hotel was a mess. Got a few hours of sleep outside the airport. Maybe I’ll get to Los Angeles soon."
Cons: "Could you refund me 50.00 as your price included bag price but when directed to book I had to add on bags for a further 50.00 and because of this they wouldn’t let me get on an earlier flight on my return firstname.lastname@example.org or 07799411994 for response"
Pros: "Fruebdjf, courteous and good food."
Pros: "flight was great, safety video and pilots were great. 8/10 would recommend. Was great for the price. Attendants were great."
Cons: "No free beverage or food even on international flight. In the exit seats, there are major pros and cons. The exit row has amazing leg room, but you can’t use your tv screen like other passengers (can’t listen to movies because there is no aux plug and no usb to charge your phone like other passengers)"
Pros: "Overall it was fine. Friendly staff, everything pretty efficient."
Cons: "Truly disappointed to find that BA has decided to charge for ANY beverage whatsoever, even tea. I have such fond memories of flying BA years ago. My husband and I so enjoyed the disposable plastic blue teacups that we brought them home with us and still use them as kitchen scoops all these years later. I know that may seem silly, but even without that nostalgic memory, it just feels SUPER unpleasant to have to pay for the basic (non-alcoholic) beverage service. Honestly, just charge a few bucks extra on the ticket in the first place."
Pros: "Polite crew"
Cons: "Waiting for an hour to disembark"
Pros: "Gate agents good. Same with cabin crew"
Cons: "No AC charging. Legroom in business was tight"
Pros: "I appreciated the brand new seats on the aircraft which were quite comfortable, and the friendly crew who actually were nice enough to have a conversation with. Enjoyed the Marks and Spencer’s food too."
Cons: "The boarding at Dublin airport was not great, masses of crowds from every displaced flight due to snow (not all British Airways, many other airlines adding to the crowd). Was not awful but not fun."
Pros: "Everything was fine."
Cons: "No comments"
Pros: "Great service as always"
Pros: "The flight attendants were great, helpful and polite. The food was delicious and there was planty leg room. A great airline to fly with and I'd highly recommend them."
Cons: "Nothing, all was great."
Pros: "Great staff, ultra professional"
Pros: "It was awesome how the windows are tinted and you can sometimes control it, and the new TV things on the back of every seat are truly amazing!"
Cons: "WHY is there no dairy free food?! I'm vegan but even for lactose intolerant people with more normal diets - there were absolutely no options! "meatballs and rice or pasta with a cheese sauce" - come ON! It's not that hard to make a vegetarian option that also happens to be dairy free!"
Cons: "The change of seats with the motove of keeping balance on the plane"
Pros: "The flight itself was good and the crew was friendly and attentive"
Cons: "We won't go through Dublin again. The walk from the arrival gate to the maze of bureaucracy ahead was way too long. The airline should have not have that tight a connection knowing all the screening that must be done to board the next flight. We were held up at every entry point, not told what to expect and thus had to prepare for screening on the fly, while hoping our plane would wait for us, which it did and the many people who boarded after us. Entertainment system was slow and non-responsive and my husband's had to be reset to even start to work. One bag left behind, but delivered promptly within days of arrival"
Pros: "The seats were comfortable and roomy."
Pros: "This was a BA codeshare but operated by AerLingus,supposedly a 4* airline."
Cons: "So called 4*"
Pros: "On-time arrival"
Cons: "Seating was very packed"
Pros: "All staff were very helpful and polite"
Cons: "This flight was delayed. When it came to boarding my husband who needs special assistance was first taken to board first but then had to be brought back as refuelling was not done and was then last on board. When we arrived at Heathrow his special assistance was not there and we had to wait for about 10/15 minutes. It is stressful traveling with someone who needs help and even worse when there are delays. We were advised that we could leave the aircraft which we did but we were left waiting in an area without any toilets which is a problem for him"
Cons: "Air Lingus is awful! It had 1:20 hours delay that resulted in missing the second flight. The check in people don't know their job. The lady named Michelle in Dublin almost killed me with her lack of knowledge and slowness. The airplane was extremely dirty including diner tables, seats, and bathrooms. It is the worst airline that I ever flied with. In Dublin the check in and information desk of air lingus were awuful. Full of attitude and absolutely no knowledge."
Pros: "Seating was roomier and much more comfortable. More leg room."
Cons: "No free snacks or drinks."
Pros: "Prop plane but on time with professional staff"
Cons: "We were loaded onto a shuttle bus and then stood there (some sat, I could only stand...) for 10+ minutes until the last passenger arrived. Not sure what the airline could do differently there unless it's run a "late person shuttle," and from other passengers' remarks, this was unusual for this transfer."
Cons: "No food, and no entertainment. An older airplane"
Pros: "Replacement flight was fine"
Cons: "Flight was cancelled and I was not automatically re-booked, luggage lost and not delivered despite repeated effort to reclaim it. Aer Lingus hold time on the phone was over an hour and attendants were unhelpful (said my flight wasn't cancelled in their system even though I received an email that it was - which ended up being true)"
Pros: "Comfortable seating"
Cons: "No beverage service."
Cons: "British Airways carrier American Airlines was not clearly notified on tickets/boarding passes/itineraries nor was there any communication between the carriers, so when I checked into British Airways I got no help expediting my check in at American. It was confusing and no one was helpful and instead flip. At American every interaction, whether about connecting flight boarding passes, my five and half hour delay or seating left me feeling unimportant and disrespected. I will never use either airline again nor Kayak"
Pros: "A little more leg room than regular flights, yummy food, more bathrooms. Even though I couldn't sleep during the whole 10 hours, there was a lot to watch and play provided by the airline."
Cons: "During the flight, I called the service button a few times and no one came. I don't mind going up and getting water, but it was a hassle being in a middle seat and asking my fiancé to let me out several times."
Pros: "Efficient boarding, friendly crew, good food, individual entertainment consoles, and plane was not very crowded."
Cons: "Extra charge for items traditionally included on trans-Atlantic flights, entertainment choices dated and limited, assigned seating clumped travelers together instead of spreading them out among available travelers."
Pros: "Not much"
Cons: "1. BA said I couldn't get a seat before 24 hrs before. Then when I tried to get a seat assignment I was told (by email) to contact Aer Lingus. Aer Lingus said that I should have called before 24 hrs before, and that seats were now in control of the gate (this still 22 hrs before flight time). Total lack of coordination. 2. At check-in I was first told that my bag was too big for carry-on, although BA had accepted it. I shrunk it down. Then I was told it weighed too much at 15 kg. When I asked why BA accepted the weight I was told BA's weight limit was different. 3. Net net, if BA is "arranging" the flight through a code-share it should have responsibility for insuring I am treated like a BA customer. Aer Lingus' customer treatment leads much to be desired."
Pros: "swift boarding allowed for an earlier departure and arrival 30min ahead of scheduled time"
Cons: "I waited 30min at the priority check in queue while being first in line this whole time. There was only one counter open for normal check in and one for priority when I arrived and after 20min waiting, the priority counter closed completely and there was just one counter open remaining, with just 10-15min before the check in closed. We had to wait another 10min to be able to check in our luggage! On arrival, luggage took 45min to just start delivering, completely wiping out the 30min arrival ahead of schedule."
Pros: "Staff was pleasant."
Cons: "Website didn't work for online checkin. Flight only half full but somehow I was assigned to the coldest seat on the plane with an exit door obstructing legroom. Toilets were out of order and only one was available for most of an eight-hour flight. Airline charged for drinks. Food (chicken stew in a brown gravy?) was repellant. Entertainment choices dated and uninteresting. Luggage lost, with one agent available to slowly help more than 30 people. Luggage missing for over 24 hours. No response from airline. Enough."
Pros: "Staff was cheerful"
Pros: "Everything was fine."
Cons: "Small seats."
Cons: "Did not like that I thought it was a BA flight but was really a EI flight , which means I had to get a boarding pass but I was sure was on BA and almost went to there booking counter to get boarding pass."
Cons: "Terrible food, no option available online to order special meals, the restrooms were filthy and not looked after. We are never flying either British Airways or Aer Lingus in future. It was a big mistake !"
Pros: "The boarding process was better than I expected in such a large plane. There were multiple lanes open to check in at the gate."
Cons: "The crew were not very attentive or polite when asked a question or for help. Then tended to go up and down the aisle with their carts with out stopping or offering anything and if someone asked them for a drink or something they would tell the, they would have to come back. The food on this trip was terrible and not well planned out. They ran out of the meat option for dinner before they were even halfway through the plane. At least 100 people had no food option. What was left was something with a cheese sauce cooked into it so it stunk with the foil was peeled back. I would have preferred the traditional peanut package to that."
Cons: "Good entertainment choice but terrible touch screens"
Cons: "We were late taking off due to the airport and plane not sharing passenger data, and then forced to delay exiting the plane and then forced to sit on a bus rather than enter the terminal."
Pros: "Flight attendants were great."
Cons: "Boarding was a little rough."
Pros: "The actual aircraft was well maintained and inviting. The crew and the food, as always, was outstanding."
Cons: "Two things: 1) My screen wasn't functioning properly. I did tell a crew member and she re-started it for me; but, it continued to glitch and was, for the most part, unusable. (The touch screen was unresponsive and kept getting stuck). 2) When the person in front of me reclined, her seat was very close to my face, giving me very little room. I didn't want to do the same thing to the person behind me, so I kept my seat upright, which didn't help. I only got up once during the whole flight and I know it was uncomfortable for the reclining person because there was no way to exit without jostling her."
Pros: "Very friendly flight crew."
Cons: "Hard brake on the landing."
Cons: "Even though the flight is being purchased as it is one flight (i.e. code share) I was unable to check in online before my flight from DUB-LHR. Neither Aer LIngus or BA were willing to help in the US. Upon arrival the means to obtain a boarding pass took well over 1 hour plus so very bad when the object was to see some shops in the Dublin airport. Overall very bad experience"
Cons: "The flight was delayed by 14 hour. No one at the gate to inform on transit passengers. Air Canada office were couldn’t care less. I booked Lufthansa flight and Air Canada was very unfortunate partner. Would never recommend Air Canada and wouldn’t use them by choice"
Pros: "Smooth flight, mostly friendly staff, good food"
Cons: "We paid extra for seats with additional leg room and knowing the first row of these is at a wall with no room for feet with legs extended, we requested a different row. We did not get this though we were told we did AND paid for it."
Cons: "2h delay because of technical issues"
Pros: "Took off early; landed early. Helpful crew and a good amount of food and beverages were served."
Pros: "Smooth flight"
Cons: "Long walk to connecting flight. Buggy didn’t turn up"
Pros: "Reasonable food"
Cons: "One suitcase did not arrive. Not sure when will arrive"
Pros: "Although late, boarding was smooth and ready for take off quickly."
Cons: "Late again taking off. The staff were unpleasant as most air canada staff have been in recent years. Uncomfortable seats for a 9hour flight and miserable low energy staff didn’t help the experience either."
Pros: "That we arrived in Toronto and got to get off the plane."
Cons: "The flight was delayed several hours. The rows are way too close together to be remotely comfortable, and the seats themselves are tiny and barely recline. Being 5 months pregnant, I was uncomfortable the entire flight. The "entertainment" that you have to download an app for didn't work, and particularly stung knowing how much we paid for the flights, and that other airlines simply put a TV on the back of each seat that is easy to connect headphones and view. The food on our previous flight had been so terrible we didn't bother on this trip, but it looked equally awful. My husband was in the aisle seat and the flight attendant repeatedly and without warning hit him with the cart. The flight attendants varied in level of friendliness, but the ones in our row rushed through service, and did not give us the options the other row had (ice in drinks, veggie or meat options). All in all, it was kind of a terrible flight experience."
Pros: "The flight crew, the price and the bags arrived."
Cons: "While the flight crew was great, the rest of the employees on the Toronto side were awful. Our plane was delayed from Dublin so most of the plane missed their connecting flight. Once off the plane they only had 2 people working rebooking and 2 working bag issues even though there was plenty employees around. After an incredibly long line, the gate agent was very rude. He barely acknowledged me, wouldn't look at me and just shoved my new ticket at me and said next. I tried to talk to another while waiting an extra 4hrs for my next flight and all she did was shove a business card with numbers and said if I had a problem to call one of those numbers and then rolled her eyes and started talking to her friends again. I saw another couple from my flight being passed around and getting rude treatment as well. Another I talked to said they will never fly Air Canada again. I know it wasn't their fault our flight was late but a little compassion and good customer service goes a long way. I had to spend $15 on dinner that I wouldn't if I had made my flight but they gave another couple from my flight $10 vouchers for food. So inconsistent! I also paid $100 extra on my ticket to sit closer to the front of the plane since I knew I had a short layover (which didn't make a difference) but they just gave the same seat to the girl next to me for the same reason. When I asked for a refund on the seat cost they just blew me off. To sum it up, the flight crew was great and very friendly but all the ground employees were awful and really need to improve on their customer service skills."
Pros: "Constant supply of food"
Cons: "No entertainment on seats"
Pros: "Direct flight"
Cons: "Very economical; bland minimal food; no complimentary wine. Flew with Air NZ to auckland in April; food and wine offered throughout flight. Flight attendants didn't smile or engage with passengers; treated service like a job they had to do"
Cons: "No entertainment and poor seat selection process"
Pros: "Friendly staff, smooth flights"
Cons: "limited leg room"
Pros: "Nothing because it didn't happen"
Cons: "When I got to the airport, the attendant notified me that my flight had been exchanged. No one notified me of this and I was still under the impression that my flight was scheduled as my itenerary in my latest email. It took two hours to figure out that United had changed my flight and booked me on a different one. Once again, without notifying me. Thank god they changed my flight to a later one or I would have missed it. By the time we figured out what flight I was on, I had to sprint to a different terminal because check in was closing in 20 mins. I arrived at the check in kiosk with less than 5 mins to spare. The experience was terrible and customer service from each Kayak, United and Air Canada. I also injured my back while sprinting between terminals wearing a heavy backpacking backpack. Would not book through Kayak again."
Pros: "Seats were ok but a bit cold all the way."
Cons: "One hour late leaving, no reason or information given. Food was awful with green sauce on chicken and celery bits in milk for salad, the connecting flight was cancelled and the option was another flight in two days. The only flight going later that evening was full and the next day was full also they said. An hour later a bus service was offered leaving in ten minutes which many of us raced to catch on our own with no one to show us how to get to the bus. The bus we were told to look for was the wrong bus. Of course our luggage didn't make it and that took another hour to register at our destination as every one else on the bus didn't get their luggage either. Bus driver got lost but passengers were able to show him the way. This is the third time in four flights Air Canada has lost our luggage. The worst was the NO ONE ever smiles, we were watching for it, and certainly NO ONE ever says we are sorry you are inconvenienced which would go a long way to make the delays and changes more tolerable."
Cons: "The aircraft was very old, without entertainment. Most of the crew were unenthusiastic. The food was less then average. A very different experience then flying from Toronto to London the week before, so quite disappointing."
Pros: "Good flight overall - the Air Canada Rouge entertainment was not bad, but didn't work on one of our phones and I couldn't get it to work on my tablet (driver wouldn't load - and couldn't check for driver til we got on plane, so that was frustrating). No issues with the other phones and my ipad. Food was good."
Pros: "Entertainment and food were nice. There were two meals, one would have been fine, but both were great."
Cons: "The check in counter in Dublin was horrendous. I was forced to check a luggage that was my carry-on on the outgoing flight so there was no reason it was not going to fit on the upper compartment, but the counter agent forced me to check it anyway, even with it being under weight limit. The line was huge and there were 5 counter agents, but 3, and at times 4 agents, at a time, were only pulling from the priority boarding line. We had to wait more than one hour to check in. Than to the boarding, the same people from the counter were the boarding agents. The boarding was extremely slow and again unorganized."
Cons: "Took off too late and missed next flight"
Cons: "The anxious flight crew. Would like more variety on the player and I shouldn't have to watch a 4 minute commercial after every 20 min episode, especially when it's my own device."
Pros: "The staff was friendly and helpful when we missed our connection to Vancouver due to fog in Toronto. Also,it's good that you delay landings for safety purposes.The on board meal was good also."
Cons: "Being in the middle seat in the middle row was not very comfortable. The 767 maybe should be used on shorter flights."
Pros: "While I do just like to have my legs fit in the seat, the room makes for a much nicer seven hour flight. The provided iPad setup is good for entertainment and the good is fine."
Cons: "They boarded early while our connecting flight was late. They told us they could not allow us in even though we arrived 1 hour before. Had to purchase all new tickets."
Pros: "I liked the vegetarian options for food."
Cons: "We got to the airport 2 and a half hours early, and thank goodness: check in took forever and they obviously didn't have enough staff, and never fixed that. Had to rush through everything else. Crew was unhelpful for those of worried about missing our connecting flights since the plane was late: those on board said they had no way to know and to ask the gate agent when we landed, the gate agent scoffed at us saying they had no way to know. I've been on flights where the crew kindly gave out connection information, so this is lazy on Air Canada's part."
Pros: "Planes were clean, relatively comfortable & flight attendants were polite. Flights that had individual screens on the seatbacks offered good movie choices."
Cons: "Ugh. Delays of 1-2hrs each on 3 of 4 flights for one trip. Missed connecting flight in Toronto. Baggage was a disaster. No communication between staff, was told something different by each person I spoke with. Flew to London & didn't get my bag for 3 days. Flight delays put me in to London a day late, wearing same clothes without access to my bag & lost 4 more hours of site-seeing time following day calling the airline & trying to meet up with courier delivering my bag. Then on my 7hr midday flight back to the states our plane had no screens at all for in flight entertainment. Security and Customs check process was ridiculously long. Waiting in line after line, and the automated kiosks processing passports were fickle delaying lines & leading to further follow up by staff. Very confusing and overheard several passengers talking about missing connecting flights. I highly recommend not flying Air Canada until they become more organized."
Pros: "I really liked that we could board through the rear door because it made it so much faster. The staff were all very friendly."
Cons: "I downloaded the Air Canada app but the movie selection was not very good. Also, people take way to long to store their carry on luggage."
Pros: "The Dublin Airport has a great security system. Very smooth, easy and helpful staff at every point"
Cons: "We waited on the tarmac for a very long time, causing us to miss our next flight. This is not an Air Canada issue. The system in Toronto required another trip through security, lines and lines and lines. Technology that no one understood - very little guidance from Toronto staff except - "go here". It took almost an hour which caused us to miss our MSP flight. If you have an international flight through this airport leave yourself more than 2 hours. We had a two hour window and didn't make it in time."
Pros: "Flight attendants were attentive and friendly."
Cons: "It was very hot on the plane."
Pros: "Extra leg room seats were good, expensive."
Cons: "Poor boarding procedures. We paid extra for extra leg room seats, but had to wait until last to board, hat to stow our carry ons 5 and 8 rows behind us."
Cons: "Flight was delayed"
Pros: "I liked the gate agents."
Cons: "Where to start? How about, the planes are so old and so poorly maintained that our plane was almost three hours late taking off while they fixed something. At least two other flights from Dublin to Toronto took off around us, but we were never offered to be switched over to other planes so we could make our connecting flights. As a result, a plane full of angry people hassled by a serious lack of customer service focus landed in Toronto and had to, AGAIN, get in a huge line to be processed with all of the missed flights. They knew we were coming--WHY weren't there more preparations made for a much smoother transition?? I hate Air Canada and will never again knowingly book that airline. They need to change out the entire fleet of old, crappy, smelly, falling-apart planes."
Cons: "Absolute joke of an airline with zero customer service. I would never travel with them again and would recommend anyone else not too."
Cons: "The flight was fine, but when I got home, I had two charges on my credit card from Air Canada. When I called, the woman didn't know what they could be for, so she told me to email Air Canada flight feedback. I still haven't heard from them."
Pros: "We arrived at our destination safely."
Cons: "Our flight departed from the gate late and then needed to return to the due to a door malfunction. After a 4 hour delay we were on our way. Bathrooms were closed before takeoff but no announcement was made that they would be open during the delay. No beverages were offered during the delay. Not all of the bathrooms were functional during the flight. The entertainment system is available through your iphone, ipad or computer. If you haven't downloaded the app prior to departing you can't use it and you then need to rent an ipad for $10 to watch movies."
Cons: "Being bumped off of our connecting flight home after a long international flight due to overbooking (even though we had checked in all the way through from our departure city). We got split up going home and the $800 voucher that we were promised was decreeased to $400. They also lost our bag due to the changes. The reason we didnt get priority for seats on our connection is because our first flight landed at the last minute and by the time we got to the gate, all but 1 seat were claimed on a furst come first served basis. All staff treated the entire thing as an "oh well tough luck". No empathy because they suck so bad, they're used to seeing angry customers."
Pros: "Flight crew were fine. Flight itself was uneventful."
Cons: "Flights were all over booked. People were being bumped, flights delayed. We were in the Toronto airport for 8 hours. We missed our connection in Denver. The Air Canada people on Toronto said someone would be waiting to help us get a hotel and a new flight when we reached Denver. In realit, the stewards on the flight just gave us a card with a customer service number, said call this number and they will get you accommodations. So no one was at the gate to meet us and no one ever answered the phone!! We were on hold for 48 minutes. We were stuck in the airport for ten hours, through the night, until another flight could be arranged. We had to find someone on United to get us on a new flight. My daughter and I were at the end of 24 hours of flying and expected that what we were told would be carried out. I was not impressed with the way this was handled and no apology or compensation from Air Canada for the delays and sleeping on the airport floor!!"
Cons: "My luggage got lost. That happens sometimes. It showed up in NY after 2 days, but did not arrive at my house until FIVE days later. And even then, the delivery company contracted by air canada would not bring it to my front door, so I had to leave my building to go meet them. With small kids in the house and being home alWhy is this my responsibility?"
Pros: "service was wonderful and I appreciated the assistance in handling my luggage in Dublin"
Cons: "Nothing really"
Pros: "convenient direct flight"
Cons: "both restrooms were in poor shape (as compared to typical airline restrooms) and it seemed that they had not been thoroughly cleaned in a while."
Pros: "The crew was friendly but not overly helpful. There was a nice selection of entertainment options."
Cons: "The food was horrible and made me throw up. The flight was freezing and the seats hardly reclined making it very uncomfortable. Especially since we were on the plane an extra 2 hours from a delay. The flight delay caused me to miss my connection flight. And then I wasn't put on the next available one, I had to wait around in the airport for a very long time, 4 hours to fly home. My baggage was lost. And my credit card was charged twice for my checked bag. The customer service employees in the airport refused to help me with either issues. I am extremely unsatisfied with my experience on Air Canada and will never be flying with it again."
Cons: "We were stranded on the plane for 4 hours in Dublin without ever moving, they had to many checked bags and it took them that long to figure it out, there was no food and we had hungry kids, they would not allow us to de plane..... It was very frustrating. We are still in route and plan on arriving at our destination 20 hours late, they have no options available to get us home sooner"
Cons: "Air Canada ROUGE to Dublin was a nightmare. Small seats. Could not hear the announcements. When I asked the staff to repeat the information, I was assured that they would. They did not. Since the flight was late on takeoff and connections were lost this was critical. Overhead latches were not checked prior to landing. One opened during landing. Only because the pilot landed gently, nothing fell on the people in the seats. Entertainment!! nothing. You need to have downloaded an app to use your electronic device or rent an Ipad. More money in their pocket."
Cons: "The flights were booked much too close together to get through Customs in Canada. If we had arrived on time we would have had only 1 hour and a half to make it to our next flight. However, our flight was late leaving Dublin. It was extremely stressful and we had to literally run through the airport to try to get through customs and to our next gate. if that flight hadn't also been delayed, there was no way would have made it"
Cons: "Flight to Columbus cancelled....cheap vouchers for meals"
Cons: "No screen to watch movies, had to download their app to watch anything on my phone, which I was not made aware of beforehand."
Pros: "Good service flight was a little delayed but taken care of with no big set backs."
Pros: "The in-flight meal was excellent!"
Cons: "I'm tall 6'6" and was stuck in the middle of the center row. I was uncomfortable from the moment I sat down which included extra delay time on the ground."
Pros: "Flights were all on time, crew and staff was very nice. Food was better then other flights I've been on."
Cons: "Seats were so uncomfortable, smaller and did not recline as much as other air canada airplanes I have been on. There was no entertainment for the almost 7 hour flight unless you uploaded the app prior to boarding which we were not told and could not because our devices, or you rented a tablet (which for this long of a flight it shold be included). The cabin was warm and stuffy with not much airflow which made my motionsickness worse and the plane was all on one setting so I could not control anything."
Pros: "Schedule ok"
Cons: "Pitch was miserable Attendant said bit was a low cost carrier so no tv in seat We are over 6 feet so never again"
Pros: "The only positive was the initial price, but even after opting for a price increase to lessen travel time failed with the delays and flight changes."
Cons: "3 out of 4 flights were either delayed, changed, boarding radically changed. An attendant actually had the audacity to sarcastically ask who I was voting for (president) once he new I was American. The customer service rep in Toronto further blamed us for not checking flights 48 hrs in advance, although I checked in 20 hrs earlier and received false flight info. The crew also stated in flight "that those continuing on the the USA, did NOT have to complete customs declaration forms" ....WRONG!"