New 737 and seats too confining
Great flight Will go again!
Pros: "Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting."
Cons: "Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored."
Pros: "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
Cons: "I flew economy and all was good and appropriate to the level."
Pros: "The socks offered in business were comfortable and nice looking. The red wine was good."
Cons: "The food was just average and the seat not too comfortable"
Pros: "Usual faultless KLM experience"
Cons: "Information on arrival time was not correct"
Cons: "Delay due to strike"
Pros: "Boarding was quick and flight was calm"
Cons: "The coffe and breakfast."
Cons: "The KLM crew are always great serving and treating you. Well above many other airlines."
Pros: "Very professional"
Cons: "Lost luggage"
Cons: "Too hot inside the aircraft"
Cons: "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."
Pros: "Pleasant flight"
Cons: "We were delayed & missed our connection"
Pros: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Cons: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
Pros: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Cons: "Pay attention to passengers."
Pros: "Like the overall KLM experience"
Cons: "Food could have had better quality and the stewardess served it all at once versus in the various courses."
Pros: "Being fed was amazing and watching free TV was great!"
Cons: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"
Pros: "Food provided, staff kind"
Cons: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
Cons: "Inflight was better than I expected. But needs upgrading air crafts."
Cons: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
Cons: "Turn the lights on early making it hard to sleep"
Pros: "Crew was in a festive mood, the meal was unexpectedly delicious"
Cons: "Seats ok, but could be more comfy"
Pros: "Nice people and good service"
Cons: "Not much"
Pros: "Efficient boarding system, clearly signposted. Professional staff"
Cons: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"
Pros: "The staff tried to help me when it was evident we would not arrive on time"
Cons: "The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it."
Pros: "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
Cons: "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."
Pros: "We were fed a nice pasta meal and offered drinks twice. They also gave a muffin for desert. The flight attendants were very nice and attentive with cheerful smiles. I wish every airline had service this good!"
Pros: "Good flights. Good prices."
Cons: "Boarding was a free for all. The travelers did not pay attention to the priorities."
Pros: "Nice seats, comfortable."
Cons: "Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here."
Cons: "KLM crews look unhappy with their work. Everything they do is a favor not duty."
Pros: "had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK"
Cons: "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."
Cons: "One of the senior stewardesses we're very rude. Whether it's her personal opinion or KLM's policy, it's unreasonable to think that a 3 years old child could or should hold her pipi over 20 minutes, while they slowly and inefficiently trying to give out food. Several parents were there with the request to let us through to the toilet with small children and she smiled in our face and said "no, we will finish first and than you can go". She might be not fit for the job anymore, but KLM can't afford this kind of treatment."
Pros: "Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too."
Cons: "There is a bus to the plane, so that takes a bit of extra time but they are very well organized."
Pros: "Loved this 747! Crew was professional and food was very good."
Cons: "We had a long wait (25 minutes) at the gate because we were early."
Pros: "Crew was friendly, and the food was better than the usual KLM fare."
Cons: "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."
Cons: "Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip"
Cons: "Did not get the luggage from connecting flight from Amsterdan to Basel"
Pros: "Captain was updating us with the delay status."
Cons: "You have to be gold to get the priority boarding. In other countries I can do it with my silver status."
Pros: "Flight was on time, crew professional, food and drinks good and kept coming. I learnt Dutch on the in-flight entertainment system. I was in a good mood talking to another passenger about his new luggage system. This mood was kept and not taken away on the flight."
Cons: "Would be nice if there was wifi on board"
Pros: "Services were appropriate for the time of departure and length of the flight."
Cons: "Nothing really"
Please keep the flight schedule. I missed connection flight due to delayed Abudhabi to JFK flight. I will reach home late by 15 hours. For outbound journey also, I got stuck at Abudhabi for about 8 hours on 13-14th November night. Very Bad experience!
They didn’t allow me to fly
Pros: "is nice flay"
Cons: "they are ok"
Pros: "Crew and food"
Pros: "Nice crew, seat reclined a lot, great food"
Cons: "Bus gate, economy passengers dumping their bags in the overhead bins reserved for business class, really sick passenger coughing their lungs out,"
Pros: "Crew is ok. Seat was comfortable."
Cons: "Vegetarian food was terrible and of no quality. The inflight tamil and Hindi movies could have been better and newer."
Cons: "My seat (8d) would not recline and the hand rest would not go up."
Cons: "My Baggiage is extremely damaged which is so disgusting and there is no way to report it"
Cons: "The main meal was ok but that was it. If you can't do food to a standard them dint do it at all. A piece of fruit would have been better"
Pros: "Both planes had USB ports for charging phones. Food was better this time."
Cons: "Space for seats not enough at all. I know its economy but still...It was very expensive to pay extra to get the extra leg room for Abu Dhabi to Washington flight."
Pros: "Stewardess and stewards were courteous"
Cons: "Long and laborious boarding in DC and Abu Dhabi."
Pros: "For a 15 hour flight out was fine. The food is good."
Cons: "Bathroom lines were usually long. Appears a few were not working."
Cons: "الملاحين غير متعاونيين ويهددون The crew so bad"
Pros: "The was very poor they even offer use a drink on the first flight waited 15 mins for a coke that was died when the Gabe it"
Cons: "Bad seats. Treat people like cattle with barely any leg room."
Pros: "Direct flight from JFK to Dubai"
Cons: "Strong uncomfortable smell coming out"
Cons: "There was no organization for boarding!! My chicken was like a piece of tire with no flavor!"
Pros: "Etithad was amazing gorgeous happy staff, plane was comfortable and food outstanding"
Pros: "Good time Baggage smooth service"
Cons: "Food Crew service"
Pros: "Almost everything. Lovely staff....good seats.....plenty of recent movie options. Made 7 hours fly by!"
Pros: "The food, the entertainment, the fact that the airline staff could speak English and that some of them were actually helpful"
Cons: "The upkeep of the airline, some of the airline staff to treat all passengers as one as I noticed more than an unusual amount of passengers were favoured over one another. A minimum flight of 5 hours was served with just the one meal. We were served lunch at 930 am on one flight. The observations in economy aren't as important as business class. Only if we could all afford to travel on business class."
Pros: "Kind of similar to Indian food if possible. Thanks"
Cons: "The cupcake served was eaten by some animal before opening. Have lodged complaint and may send them video."
Pros: "cabin layout, seat comfort, music selection"
Cons: "did not receive boarding pass for connecting flight lost luggage food selection is poor movie selection is poor"
Pros: "I liked the speed of the journey"
Cons: "delayed flight passenger management of frustrated customers no compensation no apologies care of customers after long delay"
Pros: "Clean well maintained aircraft. Enough leg room"
Cons: "Flight was delayed from JFK as well as Abudhabi. Inflight service was not that great"
Pros: "The staff was very friendly and the food was very good"
Cons: "The seats were very crammed"
Cons: "The toilet configuration is not good. It is cramped and the sink positioing makes It difficult to wash your teeth."
Pros: "Very professional and accommodating crew on board. The Abu Dhabi lounge was large and looked very beautiful with it's appointments, but it was also packed with people (late time of day, I know), noisy with men pacing around shouting on their cell phone headsets, and I wasn't aware of the many services they had like the spa, no one informed me when I checked in. I understand this airport has a lot of business and first class travelers from all countries, but they need to better organize the lounge into designated "quiet areas" for people like me where cell phone use isn't permitted, family areas, where the kids can run around screaming unimpeded like they were, and also direct newcomers into areas where there are less passengers so you can find a place to sit & grab food without wandering around this cavernous place looking for a place of respite"
Cons: "The experience of transferring through the Abu Dhabi airport was a little hellish--very hot (I know it's the ME in summer), long lines, I was patted down in a cabin by a security office because of the underwires in my bra, which I was cool with, but my carry on luggage was kept outside the cabin area with my passport and money with people swarming through in lines. Not cool. I've probably never had an international transport experience like this, outside of Cuba where they pulled me aside and interrogated me by agents even though I had a visa and had documentation I was presenting at an education conference at the government state hotel, (and I'm Panamanian American, I speak Spanish, maybe that's why they though I was a scientist/spy). This airport definitely needs more basic staff and better organization. But I'd have to say this wasn't any worse-- other than the heat--- of any US or European transfer experience I've had in the last 10 years. Lounge staff in Abu Dhabi were kind of jerks compared to other airports, they were very stand offish (like they couldn't be bothered to help you, or maybe it was my Canadian/American accent)."
Pros: "attentive staff"
Cons: "A380 was an excellent plane. Quiet, great entertainment... decent leg room. highly recommended."
Pros: "Crew, service, more seat room."
Cons: "Chaotic boarding but that's it!"
Pros: "On time"
Cons: "Food presentation was bad I didn't eat it."
Pros: "Fast and on time"
Cons: "My butt hurts"
Pros: "Everything. Very accommodating."
Pros: "good service, nice lounge in abu dhabi. wifi access. good movie selection."
Cons: "wasn't able to sit with my husband on the flight. may have preferred better food options"
Pros: "I never ever going choose and recommend any one for the airline"
Pros: "Prices were cheap. Flight direct to Dublin."
Cons: "Seats are very hard. not a lot of padding. Food was very poor."
Cons: "Small boarding lounge. Etihad has reserved the inferior boarding lounges for the flights to India. Boarding procedure was not well processed."
Cons: "The flight was delayed and the next connecting flight was missed"
Cons: "Not enough vegetarian food"
Pros: "The crew was very friendly, greeted us with a smile, and were there to help when needed."
Cons: "The food was bad. Requested for Asian Vegetarian Meal on Etihad website but was served the vegetarian option. I also heard a passenger complaining that she requested for a vegetarian food but was given a meal with chicken."
Cons: "It was delayed more than 7 hrs. We had early morning flight . They disnot allow us to get out to get food. They just sreve cice water. I had to take medicine with food."
Pros: "I like the Islamic programs, nice food, nice pillow"
Pros: "the journey, staff and overall experience"
Pros: "The cockpit crew was efficient in announcing the highlights of the flight.The landing and take off was smooth and flawless.The aircraft, an airbus 321 was clean."
Cons: "The service from Abudhabi to Cochin was worse than the so called cattle class.One simple instance, the food menu which was trumpeted and given to each passenger in the economy class, had three main entrees,viz Fish/chicken/vegetarian. When the food trolley came to my seat in the mid section of the plane, the hostess with almost a desperate look told me that only the vegetarian dish was available.I told her that I definetly need the fish or chicken dish.She scrounged around and ultimately gave me the fish choice whereas all the rest around me had to do with the vegetarian fare.Why this stupidity of a grandiose menu card?...The menu list states a list of liquor available in flight in the economy class.The hostess was serving the same only to those who specifically asked for it and that too as if she has to pay for the same.What a shame on the airline.You folks can do much better than this, in the so called cattle class.Sitting in a preassurised tube for more than 21 hours to reach ones destination is agony by itself, but then getting into your flight after seeing the goodies offered are only in paper, is a sad disappointment."
Pros: "Take off on time. Arrival early."
Cons: "Nothing not to like."