On one of the flights, the situation became sufficiently frustrating that a passenger openly expressed their dissatisfaction. Despite these complaints, we did not observe any meaningful improvement or receive an adequate explanation. The fact that members of our group experienced similar conditions on two separate aircraft is particularly concerning. We recognize that cabin temperatures may vary during a flight; however, the prolonged discomfort and the apparent lack of an effective response significantly affected our travel experience. Passengers reasonably expect a long-haul international flight to provide a tolerable cabin environment. When multiple passengers raise concerns about their comfort or well-being, those concerns should be acknowledged and addressed professionally.
Good. Mm to I am always generally satisfied with Air Transat! 👍
My screen was broken so now movies, etc, but I didn’t really mind. They did work on it, so good effort on their part.
Arm rests are too small and too close. No screens, movie selection was very limited and poor. Food is pretty much overpriced cheap convenience store food.
Crew was good, helpful. Flight ran on time.would have liked to take airtransat home to MTL. But the price back from San Jose Costa Rica was MUCH more expensive than the flight from MTL to San Jose c.r.
i was not able to take my flight because the information i needed to book my dog correctly was not provided
They never sent me a confirmation to say my flight time had changed so I cut my holiday short by 6 hours Had to pay over 50 American for my luggage to be checked on the way home and that’s more that it cost on the way there. Arbitrarily charging more for the same thing when the passenger has no options is shady The cabin was an icebox going there and back, if all the passengers have their gloves on and their hoods up that should be an obvious sign to turn up the heat
I was very nice to arrive earlier than scheduled. Very much appreciated. No issues with flight. All was good.
The on-board crew were professional and friendly and made the trip feel like we were taken care of well. The gate for the flight departure changed three times...not great but not terrible. Considering it was the day of the New Jalisco Cartel mayhem, we can't really complain.
The Turkish was good . I had a problem with air Transat terrible experience for me
The crew was first rate. They allowed me to switch my middle seat to an isle seat and it made my flight home so much more comfortable.
Everything went very smoothly I loved having the earphones and the blanket and the staff was just super friendly
I was advertised a free seat selection for a "Smart" fare through BusinessClass.com. I was never able to select a seat. I thus paid extra for a bill of goods I was never provided. would love to speak with a representative of Kayak
The boarding time for this flight was ridiculous, longest in all my time flying. There was a problem with the original plane so it was switched at the last minute. Not a good substitution. We were delayed in departing. The bathrooms for economy were not adequate. The crew were pleasant but not present in the economy section, in an ~ 8hr flight only twice did they come through offering water, easy to get very dehydrated. I had to go and ask every hour for more water. The seats were cramped, and I have no idea what they did to the coffee but it was undrinkable. The food, was disgusting, utterly inedible, I am stunned by the lack of care and quality with the inflight service, very disappointing, I had expected better from Aer Lingus.
Internet didn’t work more than 30 seconds at a time. Stared at my seat for most of the flight.
We had a connection flight in Toronto and the checked bags didn’t arrive to the baggage claim area 1.5 hours later- this caused us to miss our flight because of the delay. I called Aer Lingus to see if they could help, but since I booked it through a third party on Kayak, they said they couldn’t help. Are you able to help with this? We needed up getting a hotel and renting a car for the solution.
Flight crew was very cold and stood around a lot talking to each other.
Checked in ok for 3 flights at the airport check-in desk, but apparently I was not checked in to my connecting flights even though I was assured that I was and had seats on all 3 flights. Aer Lingus departure was also delayed for 1.5 hours which gave no time to collect bags to go through customs.
It’s my new favourite airline! Everything was smooth and relaxed!
They out me in the baby row so I was surrounded by toddlers, they also did not send my luggage and was not able to book my connecting flight
Everything went well, smooth flight, arrived on time, no lost luggage!
Flight didn’t happen because both my connections were lost and Toronto wouldn’t let me board. I was checked in to all 3 flights at the check-in fest in Dublin.
Flight was good, crew was excellent. No complaints at all
Delayed 3 times in a row for 4 hours total. Incrementally pushing back the flight claiming gate delays but they eventually changed the actual plane, due to technical issues. This strategy to avoid compensation to passengers is unprofessional.
The delays were never ending and we were never properly informed as to why. 1st and 2nd delay were handled well, but by the time we received our 7th delay, and then subsequently asked to willingly get bumped, it turned into one of the worst flying situations of my life. I didn’t get home until 2am which is roughly 5 hours later than originally planned.
Flight was 4 hours late. Landed at almost 1am instead of 9pm. No explanation given. The new seat configuration is the absolute worst. Uncomfortable seats, unreasonably warm. In flight "entertainment" is just wifi. We're expected to use our own streaming services. Terrible, terrible flight.
Very short flight. No food or entertainment required. Nice crew. Flight left late.
Took 3 hours to check in and drop off our suitcases. Half of the passengers were still in line by boarding time. The computer systems and staff were very slow. Staff were also disorganized and kept allowing later flights to skip lines. Suitcases were piling on that several other passengers didn't get their suitcases. Then, we were sitting in the plane for 2 hours and were told that the flight was overbooked. We missed our connecting flight and had to fly the following day but with a stop over. Good thing ONE WestJet customer rep was pleasant and actually knew how to do her job when we wanted to rebook to a direct flight. Thank you to Kim at Toronto airport. Terrible experience at PUJ. Won't go back to Dominican Republic.
The trip from LAX to Calgary was aboard a 737-700, which is more than twenty years old. Service was fine, and the food was good, but there was no inflight entertainment, and no WiFi. The flight from Calgary to Vancouver was also delayed more than an hour, due to congestion on the Calgary tarmac. And no food service, but there was in-flight WiFi which made a big difference.
Fine except for a delay that resulted in our missing the final leg of our flight.
French speaker should have an intelligible accent 4.5 hour flights with 2 hour delays should have more than a granola bar included
Flight was "over subscribed" which is Air Canada speak for "we cancelled the earlier yyc-yvr flight so we now have more bums than seats".
Everything but the food was top notch value for the price
Flight was canceled due to labor dispute. Their customer service said I might be ok since strike was on sat. and I was flying Friday. The next morning it was canceled. It can ruin a trip and add stress.
Everything was excellent. Just keep doing what you are. I would travel with this airlines gain.
Flight was good. Really appreciate the second hot food offering. C
The chairs were too upright, but not awful. Boarding was fast and efficient and we did not sit too long in the plane before takeoff.
I didn’t realize booking through Kayak the pricing was in American fees and that I had to pay for my baggage when I arrived at the airport. I thought it was included in the price. For this reason I spent an extra $500. Next time I will book directly through the airline.
Kayak changed my Dublin flight and then changed it back to the original time before I left for Ireland. Unfortunately Kayak never booked me back on the original flight so when I got to the airport I had no flight to London. Very stressful. If I hadn’t gone very early and Aer Lingus staff so helpful it would have been a very wasteful day.
Everything was very excellent The food was great The crew was so nice 🥰👌🏽 I really appreciate and loved travelling with Air Canada 🇨🇦
Business Class was very comfortable and the food and service was top notch.
The crew was very nice. The equipment on the 747 felt old.
Excellent flight overall. Lufthansa Business service was excellent with great cabin crew and very good food and wines. The seat comfort was excellent. Only a slight reduction in score due to the 747-400 being a relatively loud aircraft these days.
Love the little chocolate bars, and consumer rights in EU regarding stepped refunds when flights are delayed.
The flight was ok, the flight attendants were lovely, the movies were good, the food was ok, and I am just sad because my luggage didn't arrive with me in Iasi because the flight from Vancouver to Frankfurt was delayed and then I barely made the rest of my flights. Also, there was no real support once I got off each of the flights. There was nobody to ask about gate or where to be and for example when I got off in Vienna to catch the flight to Iasi there was no screen where I could read the gate and time of departure of the plane. I was going crazy trying to find the plane to Iasi and I barely made it. When my luggage finally arrived home it was broken. The handle was completely broken and that was not so good. I am in a visit here, in Romania, and I will have to buy a new luggage.
Due to flights being delayed, we missed our connecting flights and we were flown to a different airlines and we end up losing our luggage's.
Loved the food (vegetarian in our case). Super pleasant. We're in our 60s/70s and not speedy anymore but I never felt rushed. Entertainment choices very current, personalized, and fun. Asked to change seats with a man who had paid for his seats as well but something had occurred in process so he was two rows away from his small daughter. Staff was very efficient at mediating the exchange and gave us a beautiful little travel pack as a gift to agree to it. The seats were comfortable but reclined a bit much for my comfort. I'm glad I'm not claustrophobic as the person in front of me reclined to the max and I felt very enclosed. Very efficient crew simultaneously as super pleasant.
Staff was rude in business class. Luggage was damaged and nothing was done about it airlines.
We were helped whenever needed and had a pleasant flight.
I'm Canaadian. I hate Air Canada. I used to give them a pass on their international service. No longer, They suck across the board now! Old planes, exhausted staff bad food and shitty entertainment. Your seats need reupholstered! Start with that...
