Food was not as good as it used to be during the Pre-Covid years. Fruits were not served with Lunch or Dinner.
No pillow provided, crew very friendly
Delays were given at intervals. So we were informed
Pros: "The crew was very polite and very helpful. Boarding process was smooth and easy, however, the Singapore airport has security checks at every gate prior to boarding. This meant that after clearing this security process at the gate, bathrooms were not available until after boarding the flight and drinking water stations were not easily found in the secure boarding area. The aircraft was comfortable, menus were distributed early so that meal options could be made with full information in advance. The food was good and made available at routine intervals."
Cons: "On a 14 hour flight, staying well hydrated is very critical and difficult. It would have been nice for the crew to make more frequent trips through the cabin to offer just water refills to keep passengers hydrated and reduce plastic cup usage."
Pros: "Crew were helpful and attended to any needs that we requested. As I am a big person the seat is never that comfortable but Singapore Airlines seating is more spacious than other companies I have flown with."
Cons: "The food was not too attractive, better variety of main meals"
Pros: "The crew was amazing"
Pros: "Average flight"
Cons: "Seats on this aircraft have very upright seats. Not very comfy"
Pros: "Yes and yes"
Cons: "Not sure because I have never had a better experience."
Pros: "The crew did a wonderful job of anticipating needs and having all the little ammenities you could want."
Cons: "They gave you a menu at the start of the flight but didn't serve any of that food, and the food wasn't very good"
Pros: "The food selection, there is several pre-order meal based on diet or your religion"
Cons: "The seat pitch at least 33""
Pros: "Friendly crew and spacious."
Cons: "Food could be better"
Pros: "Foods. Drinks. Entertainment."
Cons: "Nothing. Everything’s so perfect!"
Pros: "Service was great on both sectors"
Cons: "Premium economy seat is still not comfortable enough in comparison with economy."
Pros: "Five Star Singapore Service on board the aircraft."
Pros: "Basics are covered. TV screen is big but otherwise nothing special."
Cons: "It is so annoying they want you to pay an extra $20 to pre book any seat. If you need the extra $20 that much, charge me in the original fare! Don't nickel and dime me. At check in they couldn't even get my child seated beside me although a change was made last minute at the gate. Every other airline I've flown recently was better. Sri Lankan and Emirates FAR better service."
Cons: "Ran out of options for dinner and could not eat the macaroni cheese they had on offer, so got 2 small packets of nuts instead...international flight running out of food options? Pretty slack. A part of the interior wall fell off onto my foot upon take off and I had to hold it in place for a while until a hostess came....doesn’t give you the best feeling when the plane starts breaking on take off. One of the male stewards was appalling towards a young mum I sat next too...too the extent of giving her dirty looks because she spilled a bit of water on the seat and then told her she had to pack everything away she was using, including the baby wipes! I stepped in and told him how this was not ok and all other staff members were helpful and he was making this Mum upset. He should not be working for such a people friendly reputable airline! Maybe Jetstar instead! Was appalled at the entire flight to be honest!"
Pros: "Great service and very very comfy"
Pros: "Staff were very attentive and checked in on us regularly to make sure we had everything we needed. Food was great and ammenities kept spotless."
Pros: "SIA service and food is always good. The flight went by quickly which is good."
Cons: "The entertainment system for the 777 did not have a touchscreen which I have been accustomed to on other SIA flights, but the main issue was the brightest setting for the screen was very dim. I think the screen is just old and not as bright as before."
Cons: "Food was terrible , crew were rude, there were delays due to airline problems at both ends of the flight, there was a complete lack of communication about the problems and how long the delays were going to be. Handling of missed connections was abysmal... Overall extremely disappointing."
Pros: "Friendly and helpful crew. Efficient service and good boarding. Seemingly wider seats than the newer A350s."
Cons: "Positively ancient entertainment system with poor selection and bad visual quality. Ads pop up every time you go into another menu. If you're flying SIN->BNE I'd avoid the 7.20am departure, you'll get the old 777-200s rather than the A350s they run on other departures."
Cons: "The seat's recline button was broken which meant having to sit for 12+ hours upright. Upon hearing that the seat was broken, the airline crew offered my mother a check for 100 SGD (14% of the ticket value) to be used on Singapore airlines (for the discomfort caused for over 50% of the flight time). They changed her seat from Seoul to Singapore. When I wrote to them about it, they came back saying they had offered her a seat change from LA to Singapore, and she had declined, which is absolutely false. When I called that out, they said, maybe they did not offer aisle seats (note that the broken seat was not aisle). So it just shows that they don't want to accept that they messed up. They even told me that despite their best efforts in pre-flight checks, certain defects only surface when the flight is in progress. Will never ever travel on this airline again."
Pros: "Excellent attention to service and comfort."
Pros: "Services, the Care and the Concern!"
Pros: "Great service"
Pros: "Ontime, airline stewards were excellent and tv entertainment very good"
Pros: "Natalie is a friendly cheery diligent flight attendant who needs special mention. (Sigapore to Brusane fight 6.1.18)"
Pros: "Was very old plane but was good"
Cons: "Food and crew was well"
Cons: "Crew was very poor in responding to any requests. I am usually very quite and light on demands as i hardly hit call button on the seat to get any assistance, but during meal, I was asked about drink and I opted for Ginger ale. Crew said, she will get back to me and I did not hear from her for another 10 mins, then there was repeat serve of drinks and I was asked if i needed any thing and asked the same drink, but then I was asked to wait. After I had finished off my meal and ready to go to sleep, someone was bringing my drink out and I then respectfully say no to it as it was bit late after the meal and asked for water instead and did not like the look on the face of the crew member. I saw it happening with other passengers as well and was under the impression, the whole crew performance was pretty poor and SIA was not up to its high-standards as I always like to fly with them. I will look for different option next time"
Cons: "The seats and entertainment system on our flight were in need of an upgrade. The seat padding was well worn and uncomfortable. The entertainment system is one of the old “pop-out the remote from the armrest” ones with a very average interface and display."
Pros: "Service is very good."
Cons: "Too warm/hot inside the cabin throughout the flight."
Pros: "Due to my ACLS training yesterday, I was not so well since morning and I took medicine in the morning and I forgot to stand by one more course of medicine . So I asked the staff for paracetamol when I reach to cabin. She response me very first with medicine and a cup of water . Thank you so much crews members of silk air flight MI518 from Singapore to Yangon ."
Pros: "Overall service, good leg space."
Cons: "We were seated in the same section with four babies."
Pros: "Crew was very friendly and good service."
Pros: "Had good experience on Bangalore sfo return journey. In particular your ground staff and aboard the flight were so warm and receptive. Only thing is that seating in the economy class could a little more better. Thnx SA"
Pros: "Singapore service is always outstanding"
Cons: "temp on plane was freezing and even two blankets did not suffice. Everyone was really cold."
Pros: "The food was ok. It didn't set my heart on fire, but I did finish it."
Cons: "The plug to the ear buds was loose to the entertainment unit, and so most of the time I couldn't hear anything! When I could the sound was dreadful."
Cons: "Seats are tight and hard"
Pros: "Entertainment was great"
Cons: "The food is getting worse"
Pros: "again, the crew anticipated our needs"
Pros: "Did not enjoy the vegetarian menu -cold noodles not appealing. Alcoholic drinks very hard to obtain .. orders taken but not received. Service was friendly though"
Cons: "The video screens need to be upgraded"
Cons: "Same food options as previous flight Not as many movie options as the longer flight"
Pros: "Excellent service, food, in-flight entertainment (what choices!!), and the plane was very up to date as well. Made for a very very pleasant flight experience. Especially for how long the flight was (18 hours or so)"
Cons: "The get out and get back in halt at Hong Kong. Practically the entire flight had to do this, quite wasteful. Bad customer experience. Find a better way please! If Hong Kong makes you do that switch over to another airport, better yet make no halt. I have flown direct from SF to Singapore before so not sure why this halt."
Pros: "Hot/Cold towels, great movie selection, more space, good meals"
Nice flight. Always love to fly with Emirates
A bigger plane would’ve been perfect 787 or A380 but 777 is tight
Pros: "The crew was very patient. The foid was very good"
Cons: "The flight was overbooked, the ground crew was horrible. Everything from checking in, customs and passport control. They were a bunch of lazy idiots"
Cons: "The guy on the second flight was a bit creepy"
Pros: "Easy booking of flight"
Cons: "The gate changed in a Dubai without proper announcement, Ground staff should have visited the passengers waiting in the gate waiting area that was printed on boat pass and inform them to new gate. Instead they charged the passengers with no show fees and delayed departure for another 12 hours."
Pros: "Vegetarian food"
Cons: "If you provide blankets"
Pros: "Nothing. Will never fly with emirates again"
Cons: "Disaster from start to finish. Use qatar much better public service. And make an effort to get you on connecting flight"
Pros: "Of the enormous amount of entertainment available, even I found something to keep me occupied."
Cons: "Perhaps boarding."
Pros: "Staff were friendly. Aeroplane clean"
Cons: "Lack of space, I sat against the fuselage and moving around is very difficult. Taking my bag from under the seat is nearly impossible."
Pros: "Personalized service"
Cons: "Sound kept going of on movie"
Pros: "Friendly staff at boarding and on flight. Very attentive."
Cons: "Food was not as nice as other airlines and my 11 yo daughter was only provided normal adult meal. For full service airline actually went thirsty - constant water should be a given."
Pros: "Great food and entertainment and the service was exceptional."
Pros: "Comfortable seat, good service and food, and a very comprehensive on board entertainment selection."
Cons: "A lot of background noise when using the supplied headphones"
Pros: "The departure & arrival time. A fantastic price that included an excellent meal there and back, 30k luggage quota, entertainment that lasted throughout the duration of the flight. It just seemed seamless and felt like it didn't take that long to get there. I will definitely be catching this flight, every time I return to NZ"
Pros: "the entertainment options"
Cons: "The crew, instead of the usual isle by isle service kept the food trolly at the service station and bought back trays to passengers. This doesn’t have a clear logic to it, but the worst part was, was that they forgot where they were and I had to use my call button for a meal. People were skipped over and they mixed things up. Shockingly disappointing decline in Emirates service standard."
Pros: "The flight was incredibly comfortable, and Emirates reputation is well warranted. Service was impeccable and food was great. Seats were great, especially in business."
Cons: "Overall business class was great, however I didn’t like the placement of the remote at my left shoulder. I hit rabdom buttons a few times and it changed the channels and I would have to re-search for the movie I was watching. Everything else was absolutely perfect."
Pros: "Footrest would make the flight just perfect."
Cons: "No footrest. Makes it a little uncomfortable for short people."
Pros: "Clean cabin, polite Attendants, fast internet and great food and drinks."
Cons: "None at all"
Cons: "Flight was initially delayed one hour, then we were asked to line up for boarding but it took another 45 minutes of standing before we were boarded. The flight ended up taking off 2 hours late. We missed our connecting flight, the meal vouchers in Dubai were for vendors that were a) shut down/no longer open and b) of terrible food quality (McDonalds!? AWFUL!)"
Pros: "The staff is always exceptional. Providing service for my every need."
Pros: "I was upgraded to business class. Very nice"
Cons: "Poor service, host lied when queried on arrival documentation to avoid doing anything. Second person we asked was helpful and answered immediately. Plane was two hours late with no explanation or communication. I did not expect such a poor level of service and it my worst experience with emerits."
Pros: "Overall a good experience. Flight did not appear to be overlong,mostly due to ambience in"
Cons: "Late boarding. Thought I was flying emirates and turned out to be Qantas. Seats not as comfy. They lost my luggage. Took 2 days to get it back."
Pros: "The overall experience was good."
Cons: "The non-veg food option was limited to a prawn dish only which may not be a good option for all. Should have a chicken or goat meat alternative."
Pros: "Plane was almost full, had a spare seat in the middle. Meals were good. Staff were run off their feet but coped well."
Cons: "The flight from Brisbane to Dubai then to Barcelona was excellent compared to the return flight from Dubai. Dubai to Brisbane flight, seats were very uncomfortable, seat cushions were hard. Toilets ran out of paper and hand towels, I had to Inform a staff member. Cabin had a peculiar odour."
Pros: "Flight was quite empty and boarding was swift and easy."
Pros: "Great legroom, quiet plane, seat free next to me"
Cons: "Not much"
Pros: "I love the value for the money and the friendliness of the staff--will definitely fly this airline again!"
Cons: "They ran out of a meal option, which meant that 1/4 of the plan didn't eat because they didn't like or couldn't have the other option."
Pros: "After my request for vegan was apparently not put through, the crew bent over backward to find food for me. Unfortunately I only got fruit which is not very satisfying. . In addition, a kid was seated behind me and repeatedly (and I do mean repeatedly) kicked me in the back and slammed the tray table into my back. The crew found me another seat and were extremely nice about it."
Cons: "My request for vegan food was lost - it is hard to feel comfortable for that long of a time period just eating fruit. (This is even after the crew from the previous flight tried to remedy the situation by notifying them.)"
Pros: "Kids meal were OK"
Cons: "changing of the airplane to Malaysian airline without prior information. The Fruit platter was not good, unripe and relatively not so fresh. My previous experience with Emirates was MUCH better!"
Cons: "The Crew was very inexperienced and had difficult time in managing the passengers. The food also below par!"
Pros: "The seating"
Cons: "It was all on time"
Pros: "Good food, pretty nice staff. Entertainment options were plentiful too. Seats were fine also."
Pros: "Being able to sleep comfortably Great staff Food good rather than great but not easy on flight. Well chosen good wines. Chauffeur service to & from airport Ease of checkin"
Pros: "Space and the fact that everything worked. Food was excellant."
Cons: "I always like Emirates."
Pros: "Great flight from Milano to NYC. Always traveling with emirates"
Pros: "The plane was wonderful. Even in Economy, the seats were very comfortable with lots of room, both leg and seat. It felt like I was in Business Class of any other airline I've been on."
Cons: "My flight had a luggage limit of 30kg, which sounds good, until you find you pay per kilo, not per piece when you're over."
Pros: "First time flying in double decker plon"
Cons: "I would have been happy to receive points for travel on star alliance"
Pros: "Everything was just fine just wish they can come up with a better name than economy class"
Pros: "Excellent service"
Pros: "Everything is wonderful"
Cons: "Tight Economy Class seats"
Pros: "Entertainment was very good. Enough variety to pass the time."
Cons: "The aisles were blocked a lot of the time making it hard to get to the toilets."
Pros: "Everything from check in to arrival"
Cons: "Food , if you serve Indian food it should comes with chapati and not bread bun."
Pros: "A passenger was felt sick ( breathing problem?? ) and crew members were very responsive to attend to him, by bringing in O2 bottle etc. Very impressive."
Pros: "Great service and friendly staff"
Cons: "Did not get a choice to add stay in Dubai."
Cons: "The delay in the return leg but all in the interest of safety so no complaints. Wifi in Dubai airport good be better"
Pros: "Variety and choice of media entertainment was superb. Enjoyed the food and service."
Food and service were excellent. Some of the crew were wonderful.
A l'enregistrement à punta cana il a fallut négocier pendant une heure et demander à parler à un responsable car la personne voulait nous faire payer nos deux bagages en soute 200 dollars alors qu'ils étaient compris dans notre réservation. Cela nous a fait perdre du temps avec notre petite fille de 3 ans. L'escale de 2h à New York est trop courte, les files d'attente sont très très longues pour le contrôle des passeports et aussi pour la douane. Il a fallut négocier avec beaucoup de personnes pour demander à passer devant, et aux États-Unis cette pratique n'est pas du tout appréciée, et tout ca avec ma fille dans les bras. Nous sommes arrivés 30 min avant le décollage àla porte d'embarquement, juste au moment de d'embarquer, mais le vol a finalement été retardé d'une heure. Et enfin nous avions demandé à été placés ensemble côté hublot, à l'enregistrement on nous a dit oui évidemment mais au premier vol on était même pas à côté ( il a fallut négocier encore une fois) et au deuxième nous étions dans la rangée du milieu. Bref ce voyage retour à été très stressant et épuisant !
Better food more confortable seats.
I do not know how, but, rude crew and counter personnel is here, rest of things looks pretty standard without any difference with other airlines, that was not the case in the past
Thumbs up for KLM crew, planes and Schiphol Airport, though short on staff and a little late everything went smooth, including the flight.
They canceled our flights that went on anyway.
Great flight Will go again!
Pros: "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
Cons: "Nothing,just the seats. Cleanliness was perfect"
Pros: "Impressive service... amazing crew, very friendly and professional"
Cons: "Information on arrival time was not correct"
Pros: "Customer care was super supportive"
Cons: "Inflight sandwiches"
Pros: "very nice crew"
Cons: "my bagfage was lost"
Pros: "Boarding was quick and flight was calm"
Cons: "The coffe and breakfast."
Cons: "The KLM crew are always great serving and treating you. Well above many other airlines."
Cons: "Not being 1 hour late"
Pros: "Seat was comfy and spacious for economy class"
Cons: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."
Cons: "Staff rude and short"
Pros: "Nice staff and no delay"
Cons: "Instead of crisps maybe a bit of cheese or crackers"
Pros: "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
Cons: "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."
Pros: "Pleasant flight"
Cons: "We were delayed & missed our connection"
Pros: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Cons: "Pay attention to passengers."
Pros: "Overall KLM experience is good"
Cons: "Food quality was mediocre for a business class flight."
Pros: "Like the overall KLM experience"
Cons: "Food could have had better quality and the stewardess served it all at once versus in the various courses."
Pros: "Being fed was amazing and watching free TV was great!"
Cons: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"
Pros: "My seat at the window was great and the staff really friendly and courteous!"
Pros: "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
Cons: "tough to sit on a plane for 9.5 hours"
Cons: "I ordered Wheel chair for my parents but one of them didn't get it at all. When my parents were checking in for flight they asked the representative about meal selection and she didn't answer their questions properly and because of that my mom didn't get proper Hindu Vegetarian food on flight instead she got Egg omelet which she couldn't eat. She has to eat just fruits. My mother is a diabetic patient and she needs a food every after some time. I never had such a bad experience before with any other airlines."
Cons: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"
Cons: "Still waiting to board after missing this connection had to be booked on another airline"
Pros: "Shirt flight but well catered, boarding was efficient and quick."
Cons: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
Pros: "Interior of the plane was clean. Smooth landing."
Cons: "Pilot did not avoid turbulence"
Pros: "We were fed a nice pasta meal and offered drinks twice. They also gave a muffin for desert. The flight attendants were very nice and attentive with cheerful smiles. I wish every airline had service this good!"
Pros: "Friendly in-flight personell"
Cons: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Pros: "Nice crew; clean plane; decent dinner"
Cons: "No entertainment system; insufficient knee space"
Pros: "Good flights. Good prices."
Pros: "Seats were comfortable"
Cons: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"
Pros: "Very friendly crew"
Cons: "It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you."
Pros: "Good multi media access and content"
Pros: "The sandwiches were simple yet just the right touch, on all four flights."
Pros: "Everything. Staff incredible."
Pros: "Airline staff good and professional"
Cons: "Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop."
Pros: "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
Cons: "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."
Pros: "That we didn't crash"
Cons: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."
Pros: "Professional, friendly service. Punctual, safe flight. Comfortable, spotless airplane."
Cons: "What is there not to like about KLM? I cannot find anything."
Cons: "Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip"
Pros: "Very good flight, excellent service and good food."
Pros: "Enough space good wine and on time"
Pros: "Captain was updating us with the delay status."
Cons: "You have to be gold to get the priority boarding. In other countries I can do it with my silver status."
Pros: "The crew was nice"
Cons: "boarding and unloading are nightmares. They really should load the planes back to front and if someone has a connecting flight, they should be allowed to unload first."
Pros: "EVERYTHING about this flight was a NIGHTMARE. From the delays, to the agents, to the crew - absolutely terrible. Will never fly American again. They claim the flights are full but have a TON of empty seats and don't let you pay for upgrades."
Pros: "The seating, the comfort, the entertainment, the complimentary food, the drinks. Everything was great with American Airlines."
Cons: "Our flight from Dublin was delayed 2-1/2 hours. So we missed our connecting flight to SJC. Instead of flying back at 5:15 PM we flew back at 8:13 PM. But that flight didn’t leave until 9:00 PM. They rerouted us to fly into SFO which is about 1-1/2 hours further than SJC from our house. Not good!"
Cons: "The sound didn't work on my entire row for the in flight entertainment; it made for a long flight."
Cons: "Flight was delayed. Sometimes it’s not airlines fault. Not 100% clear on who was at fault. Toilets apparently water wasn’t working on aircraft. Upon landing at BNA a baggage guy attempted to rush us because flight was late and needed to get back to ORD. With no consideration for over 2hrs waiting"
Cons: "The flight attendants were the best"
Pros: "I have never experienced as smooth a landing on both legs of the trip. I’ve never flown American before and in comparison to other air lines I think they must have the most experienced pilots. Everything else was equal in quality to other US airlines I’ve flown, the usual stuff on long distance flights - but I felt the staff were a notch above the others as regards friendliness and helpfulness. I had a very smooth trip, no delays or problems. I will fly with them again."
Cons: "Bathroom on the plane could have used a good cleaning."
Cons: "Not sure why it was a Finn-Air flight when it was an AA plane and crew?"
Pros: "On time, arrived early"
Pros: "Nothing Flight was delayed , which made me miss my connecting flight."
Cons: "Mostly the staff who were not friendly at all. Two of them were very arrogant and ignorant. I’m not looking forward to my flight home and I’m thinking of changing airlines. I’ll never travel AA again. Very disappointing."
Pros: "Smooth boarding, the crew was really nice (and it didn't hurt that they were generous with the wine)."
Pros: "Loved all the meals. Tasty, well-coordinated."
Pros: "on time, quiet trip, lots of entertainment to chose from. if you like to eat and get alot of beverages you'll love this flight"
Cons: "had to do pre-clearance security screening before getting to the states and no notice given. This takes twice as long and if you don't get to the gate by a certain time you don't get to your flight. Thankfully we were at the airport 2.5 hours early and it saved us!!"
Pros: "Staff was great. choice of food/beverages."
Cons: "The people in front of us were having a party all night during the quiet period."
Pros: "On time, efficient, new plane. No troubles."
Cons: "When I purchased my tickets, American decided it would be reasonable to separate my husband, our 1 year old daughter, and myself which I was notified of only when I asked the customer service agent over the phone prior to our flight. She explained that she was unable to do anything about it. I then called American during my trip and spoke with another agent who said it was out of her hands as well and to take it up with an agent at the desk at the airport. When I checked in online, I was able to change our seats myself which was nothing that either agent even suggested. The lack of ability of these agents on the phone to help two parents traveling internationally with a toddler was unbelievable. American has terrible customer service."
Cons: "The Video on Demand service for movies, TV, and Music would skip every 10 to 20 seconds, jumping forward about 2 or 3 seconds at a time...making videos unwatchable. This was a problem for my seat, the two in front of me, and apparently many other seats on the flight."
Pros: "Lots of movies. Constant trash collection and drink service"
Cons: "Uncomfortable seats. Dirty bathrooms."
Pros: "We appreciated that American Airlines found us two seats together for the long Dublin-Chicago leg of our journey."
Pros: "Nothing it did not exist"
Cons: "You cancelled my flight without telling me"
Pros: "Friendly crew made a long international flight with a 14 month old as pleasant as possible."
Pros: "Comfortable seats, for the most part friendly crew, with one exception. Flight left right on time and landed with no extra time to taxi. That was a welcomed benefit."
Cons: "No wifi on plane and no individual tv's for movie selections. Also had to pay extra for an aisle seat. Could not select seat at time of purchase. Didn't know if I called Iberia or American to make seat selection. Confusing with two different flight numbers. One from Iberia and one from American. Passengers should be made aware of which airline they are flying on at time of purchase."
Pros: "Smooth flight, good crew, no other problems."
Cons: "Several video system restarts and my arm rest USB and audio jack randomly stopped working for the whole flight. Lots of people had no video screen working too. Food tasted good but had so many chemicals in it that I had digestive issues the whole flight from both meals."
Cons: "The staff, specifically Stephen, need to focus when serving who he served and where he left off! 5 passengers were not served at all until they came around for trash which we did not have! Then were told there were not any full meals left! If you booked that many tickets the amount of meals should match!"
Pros: "Everything! Leg room"
Cons: "The touch screen for entertainment was maddening!"
Pros: "loved the movie selection and how nice the crew was"
Cons: "The fact that my party was seated in different areas of the plane."
Pros: "Crew was very nice."
Cons: "Didn't have much option of food because I don't eat meat or dairy. I had the sides of salad, bread, and crackers. I'm used to not having many options as a vegan and don't expect there to be much available, but just commenting."
Cons: "We didn't fly Finnair. All of my emails said Finnair and then when arrived at the Finnair counter they didn't have my family registered. After some panicking, we were told to try American Airlines. That is who we flew with, not Finnair"
Pros: "The flight attendants were excellent."
Cons: "Wish the plane had been equipped with personal entertainment screens on the seatbacks."
Pros: "My wife and liked the food selection during both flights. We also liked how one of five flight attendants actually seemed to enjoy their job. And also how that one flight attendant made sure we were taken care of."
Cons: "Initially upon arriving in phili, my wife and I boarded the plane and I walked on the plane first than immediately my wife was asked by a flight attendant if she was supposed to be on the flight without any explanation at all, it was weird and disheartening. Also other than one flight attendant actually seemed to enjoy what they were doing, and I am a big customer service man, and some of the attendants didn't seem to care AT ALL at many points, very disappointed. Also he plane that we took out of the United States to go to Ireland was very small, and the plane to return us to the states was very small as well. The flight from our connection in phili to go to Charlotte was the biggest plane we had, just for a two hour ride.. really disaipointsd with American Airlines."
Pros: "On time"
Cons: "No gluten free food available"
Pros: "The access ramp lessen the risk of tripping over I've experienced with the steps in the past."
Cons: "Corny jokes from the male cabin crew don't improve the flight in experience, we're crammed in like cattle and given a LTA meal and coffee."
Pros: "The crew was great!"
Cons: "No leg room, tight."
Cons: "The flight crew was very rude"
Pros: "Got an economy extra seat without upgrading, had a variety of snacks and service extras which were nice"
Cons: "Was never asked for dietary restrictions so no vegetarian meals were available, pretty old aircraft to be flying that route, no seat back entertainment"
Cons: "The flight movies and entertainment were down the whole flights but only for our seats. Which on an international flight was the pits."
Cons: "The touch-screen entertainment system was not very responsive. It was difficult to get the screen to recognize your selection."
Cons: "Felt like an old domestic flight. No Wifi and screens in the center that are hard to see from the window seats."
Pros: "Individual screens worked well, food was good."
Cons: "Flight attendants with carts bumped my boyfriend's shoulder repeatedly, nearly every time they went by, without ever apologizing. They were also really rude when we asked for additional beverages. I travel very frequently, and I was shockedz"
Pros: "Available drinks"
Cons: "Poor selection and no coffee"
Pros: "The food was good and the flight was short."
Cons: "It would be nice to have more room"
Cons: "EXTREMELY LONG CHECK IN & SECURITY LINES"
Pros: "The crew was very friendly and customer service oriented! They were very organized and always helpful!"
Cons: "Some of the screens on the chairs need to be looked at. It was extremely difficult scrolling thru the options because very often our screens would get frozen or land on an option that we did not select."
Pros: "Size of plane On time departure Meal choices were excellent Entertainment choices were excellent"
Cons: "That this became an American Airlines flight after booking and no one from either airline contacted us to tell us. We couldn't find the Finnair flight anywhere and came to figure out that American was handling this flight."
Pros: "It left on time, the cabin crew were very nice, they kept us well fed. The pilot didn't hit any pot holes. No annoying children. We didn't realize that we would have to go thru US customs at the Dublin airport, That added another big chunk of time to reach the boarding gate. We made it with 20 minutes to spare. On the plus side, we could just breeze thru the US side and leave the airport."
Pros: "Crew was fine"
Cons: "Boarding process was confusing and crowded. The seats were tight together in coach. My entertainment system didn't work, but the screen stayed a low glow. Food was unpleasant."
Pros: "I was worried the economy seats would be cramped or uncomfortable. But that was not the case. We sat near the rear of plane and had more leg room than the bus we took from airport to home. The entire experience was good- a screen in front of each seat (movie tv, games), provided pillow and blanket for each seat (shielded in a sealed plastic bag), dinner, pretzels, ice cream and a snack of pizza roll and muffin about an hour before landing. Staff were polite and professional."
Cons: "I am afraid AA doesn't get the respect it deserves. We went to Ireland with a group of friends who traveled on another airline. They seemed to think the extra $350 each they paid for their RT tickets was a much better value. I can't see how it could have been better. We were pleased with the flight both ways. Good value, in my opinion. (By the way, I have no affiliation with AA what so ever)."
Pros: "Boarding was smooth"
Cons: "It was fine"
Cons: "Lost my luggage"
Cons: "Aer Lingus webpage is terrible. Kayak’s is excellent, but I tried to change seats, it would not let me."
Pros: "Efficient crew on board"
Cons: "Long lines, late plane, could have started with two ticket people instead of one since plane was already late. Friendly crew though"
Pros: "Very good crew. Friendly. Smiling. Helpful. Short flight. 50 min."
Cons: "Tough time. British airways wasn’t very helpful. Once our gate was changed no one told us or gave new boarding pass. We did have 7 hours to figure it out. But a clue where to go would have been nice. Missed my connection. Shuttle and hotel was a mess. Got a few hours of sleep outside the airport. Maybe I’ll get to Los Angeles soon."
Pros: "Fruebdjf, courteous and good food."
Pros: "Polite crew"
Cons: "Waiting for an hour to disembark"
Pros: "Gate agents good. Same with cabin crew"
Cons: "No AC charging. Legroom in business was tight"
Pros: "I appreciated the brand new seats on the aircraft which were quite comfortable, and the friendly crew who actually were nice enough to have a conversation with. Enjoyed the Marks and Spencer’s food too."
Cons: "The boarding at Dublin airport was not great, masses of crowds from every displaced flight due to snow (not all British Airways, many other airlines adding to the crowd). Was not awful but not fun."
Pros: "Only wish they would've put me on the direct flight"
Cons: "The transfer was a pain. Signage at Toronto Airport is non existent. I had to stop and ask people which way to go 3 times"
Pros: "Nice flight personnel."
Cons: "Not even free water on the plane for an international flight! Can it get any more basic!?"
Pros: "The flight attendants were great, helpful and polite. The food was delicious and there was planty leg room. A great airline to fly with and I'd highly recommend them."
Cons: "Nothing, all was great."
Pros: "It was awesome how the windows are tinted and you can sometimes control it, and the new TV things on the back of every seat are truly amazing!"
Cons: "WHY is there no dairy free food?! I'm vegan but even for lactose intolerant people with more normal diets - there were absolutely no options! "meatballs and rice or pasta with a cheese sauce" - come ON! It's not that hard to make a vegetarian option that also happens to be dairy free!"
Cons: "I am 6'3" and I cannot find sufficient leg room. The answer is paying additional for seats with extra leg room, is no answer at all. The answer is quit jamming more seats in to a ever shrinking cabin."
Pros: "The flight itself was good and the crew was friendly and attentive"
Cons: "We won't go through Dublin again. The walk from the arrival gate to the maze of bureaucracy ahead was way too long. The airline should have not have that tight a connection knowing all the screening that must be done to board the next flight. We were held up at every entry point, not told what to expect and thus had to prepare for screening on the fly, while hoping our plane would wait for us, which it did and the many people who boarded after us. Entertainment system was slow and non-responsive and my husband's had to be reset to even start to work. One bag left behind, but delivered promptly within days of arrival"
Pros: "The seats were comfortable and roomy."
Pros: "On-time arrival"
Cons: "Seating was very packed"
Pros: "Flew with partner Aer Lingus. Extremely comfortable, good food, good entertainment, great crew."
Cons: "Both legs were late. Outgoing was significantly late. Surprise charge of 75 euros to check a bag. Almost as much as a seat."
Cons: "We were loaded onto a shuttle bus and then stood there (some sat, I could only stand...) for 10+ minutes until the last passenger arrived. Not sure what the airline could do differently there unless it's run a "late person shuttle," and from other passengers' remarks, this was unusual for this transfer."
Cons: "No food, and no entertainment. An older airplane"
Pros: "Comfortable seating"
Cons: "No beverage service."
Pros: "See above"
Cons: "See above"
Pros: "Generally I like the staff at BA and they are mostly on time"
Cons: "No complimentary drink or snack, how come?"
Pros: "My screen worked and there was a good selection of movies. I also had a window seat which was great. Any seat except the middle, is always great."
Cons: "No vegetarian options."
Cons: "The metal boxes below the seats mean that the little space allowed to a person is now all the more clipped. My backpack wouldn't even fit under the seat. My knees are already pressed up against the chair in front of me, now there's nowhere for me to stuff my feet even."
Cons: "British Airways carrier American Airlines was not clearly notified on tickets/boarding passes/itineraries nor was there any communication between the carriers, so when I checked into British Airways I got no help expediting my check in at American. It was confusing and no one was helpful and instead flip. At American every interaction, whether about connecting flight boarding passes, my five and half hour delay or seating left me feeling unimportant and disrespected. I will never use either airline again nor Kayak"
Cons: "Rude at check in. Late taking off."
Pros: "Great meals, entertainment options, and service. Perfect landing of the 747 as well."
Cons: "Not the fault of British Airways, but Denver International Airport has a cumbersome and lengthy process for the re-entry of U.S. Citizens. We stood in two different lines for over an hour to be screened for customs."
Pros: "Efficient boarding, friendly crew, good food, individual entertainment consoles, and plane was not very crowded."
Cons: "Extra charge for items traditionally included on trans-Atlantic flights, entertainment choices dated and limited, assigned seating clumped travelers together instead of spreading them out among available travelers."
Pros: "Not much"
Cons: "1. BA said I couldn't get a seat before 24 hrs before. Then when I tried to get a seat assignment I was told (by email) to contact Aer Lingus. Aer Lingus said that I should have called before 24 hrs before, and that seats were now in control of the gate (this still 22 hrs before flight time). Total lack of coordination. 2. At check-in I was first told that my bag was too big for carry-on, although BA had accepted it. I shrunk it down. Then I was told it weighed too much at 15 kg. When I asked why BA accepted the weight I was told BA's weight limit was different. 3. Net net, if BA is "arranging" the flight through a code-share it should have responsibility for insuring I am treated like a BA customer. Aer Lingus' customer treatment leads much to be desired."
Pros: "Staff was pleasant."
Cons: "Website didn't work for online checkin. Flight only half full but somehow I was assigned to the coldest seat on the plane with an exit door obstructing legroom. Toilets were out of order and only one was available for most of an eight-hour flight. Airline charged for drinks. Food (chicken stew in a brown gravy?) was repellant. Entertainment choices dated and uninteresting. Luggage lost, with one agent available to slowly help more than 30 people. Luggage missing for over 24 hours. No response from airline. Enough."
Pros: "Staff was cheerful"
Pros: "Everything was fine."
Cons: "Small seats."
Cons: "Did not like that I thought it was a BA flight but was really a EI flight , which means I had to get a boarding pass but I was sure was on BA and almost went to there booking counter to get boarding pass."
Cons: "Terrible food, no option available online to order special meals, the restrooms were filthy and not looked after. We are never flying either British Airways or Aer Lingus in future. It was a big mistake !"
Cons: "they lost all our luggage"
Cons: "We were late taking off due to the airport and plane not sharing passenger data, and then forced to delay exiting the plane and then forced to sit on a bus rather than enter the terminal."
Pros: "Flight attendants were great."
Cons: "Boarding was a little rough."
Pros: "Very friendly flight crew."
Cons: "Hard brake on the landing."
Cons: "Our flights were cancelled without our knowledge. I only found out after calling British Airways. We got the usual 24-hour alert but when I tried to check in online, I could not do it. I had to scramble and spend 40 minutes on the phone from our hotel lobby to finally get the tickets reissued. Two agents assured me that everything was ok. When we arrived at the Dublin Airport, the agents at the BA counter said that there was no record of our tickets being reissued. After furiously typing away for what seemed like forever, one gal finally got us aboard the plane. I purchased the tickets 6 months ago!"
Pros: "A very good flight."
Pros: "Good service from check till off the plane"
Pros: "Crew was very accommodating with every request and the flight didn't take as long as scheduled!"