Our flight attendant was stellar with great anticipation and attention to details. Food was very good, and overall flight, though very long, was really good.
My seat number was changed unilaterally after confirmed online checkin from widow to aisle. This applies to the Istanbul-Port louis flight. Seat was also changed for the Antalya-Istanbul flight but this was because of aircraft change, I was informed. That flight was delayed because of a technical problem with the original aircraft.
The only hiccup was a change of plane and the resulting delayed departure, otherwise everything was more than OK.
The entertainment center of my seat wasn’t working. I asked the crew many times to restart it and they that will be done by the next crew that take control of the flight in São Paulo. Bad attitude during the whole flight
Food wasn’t nice and doesn’t have halal option
No customer service. Non educated staff members with no will to support or service the passenger.
Good overall flight. Excellent crew. Food options could be improved.
This aircraft is not up to standard - old Airbus with terrible chairs and entertainment system for business class!
In general terms the service was excellent. I would ask that they add more content in Spanish to the catalog of movies, series and music.
Very cheesy food in both options - had to pass. Boarding with open doors (winter)
I wish the plane had pod seating for business class. I had a window seat (8K) and I had to climb over the person sitting on the aisle when I needed to get up. Also there is no partition between the seats for privacy when sleeping. The Asian airlines have much nicer business class seating. Their seats are wider for better comfort when sleeping.
very small seats screen did not work . I could not watch anything for 9 hours
We boarded the plane and waited for 30 minutes ultimately for them to cancel the flight due to engineering issues.
Service was bad and food they told us they only had pasta very rude
Love the little chocolate bars, and consumer rights in EU regarding stepped refunds when flights are delayed.
Staff was rude in business class. Luggage was damaged and nothing was done about it airlines.
We were helped whenever needed and had a pleasant flight.
Dropping off checked in luggage was terrible. The queue was insane. It took over an hour to drop off a checked -in suitcase. They had four flights checking in at once and 2 people in the kiosk to assist
delayed flight. poor narrow seats. Lufthansa turned the cross atlantic flight to a second rated flyer. Very slow and sells everything like earbuds with 2 Euros!. no blankets. Attendants consider calling them via top lights "Only in case of emergency" and don't ever responded to my call! Seats are so narrow that I could not be fully accommodated!. If you charge money to do service, you should deliver it. What happened to Lufthansa?
Did not like . My whole itenery was changed. They canceled my flight. You even did not informed me. Very poor service. Never come back to you.
