Cons: "The guy on the second flight was a bit creepy"
Pros: "Great seats, great crew."
Cons: "Was not anything too exciting on Entertainment with regards to movies, but personal choice really."
Pros: "Entertainment in plan .. airport facilities"
Cons: "Staff in chick in only no staff .. staff in plan ignoring most of passengers except the rude passenger to stop fighting"
Pros: "Nothing. Will never fly with emirates again"
Cons: "Disaster from start to finish. Use qatar much better public service. And make an effort to get you on connecting flight"
Cons: "The seats were so uncomfortable , the leg space was too small ."
Pros: "Not really Seat cushion hard ."
Cons: "Boarding disorganised..little management of the process"
Pros: "nice people, good food"
Cons: "the process in Dubai for boarding is strange, first they make you go into a smaller room where there aren't always enough chairs, then you have to wait there until your section is called. Why not just do it all at the same time?"
Pros: "Great entertainment, great seating and space comfort. Overall a great experience. But, Etihad airways is still better than Emirates."
Cons: "Longer wait for boarding. The assigned zones were the last possible ones. Zone F or something similar. Flight attendants were okay, cared less for economy class. Also, Bluetooth headphones pairing did not work."
Pros: "Staff were friendly. Aeroplane clean"
Cons: "Lack of space, I sat against the fuselage and moving around is very difficult. Taking my bag from under the seat is nearly impossible."
Pros: "Personalized service"
Cons: "Sound kept going of on movie"
Cons: "Took a long time to get the crew together after the plane was ready"
Cons: "Very bad service we press the light no one comes and the food is really bad and when I went to go get a cup of tea for my headache the crew member got really mad saying where is your cup we aren’t going to give you a cup where is your cup we gave you several cups where are they getting really mad at the end we made a complaint and the manager gave me some toys"
Pros: "They did an upgrade to make it business class! It was a very nice surprise! Such great Emirates Airlines! The BEST as always!"
Cons: "The flight was delayed 5 times and they keep telling us 5 min . They served food half hour before landing"
Pros: "Every thing"
Cons: "No comment"
Pros: "Staff is very friendly. Food service is really good"
Cons: "Everything is good. But need to improve a entertainment. New movies Indian handi and Pakistani"
Pros: "The cabin’s atmosphere was great, food was on time i think and food and drinks were overflowing and tasted great."
Cons: "My LCD screen had a problem as i noticed that it was just mine that was having this blurring part like every 5 minutes so it was disrupting my concentration on the movie."
Pros: "Clean cabin, polite Attendants, fast internet and great food and drinks."
Cons: "None at all"
Cons: "Flight was initially delayed one hour, then we were asked to line up for boarding but it took another 45 minutes of standing before we were boarded. The flight ended up taking off 2 hours late. We missed our connecting flight, the meal vouchers in Dubai were for vendors that were a) shut down/no longer open and b) of terrible food quality (McDonalds!? AWFUL!)"
Pros: "The flight was on time!"
Pros: "Overall a good experience. Flight did not appear to be overlong,mostly due to ambience in"
Cons: "It is just great. The timing the service the professionalism"
Pros: "Service from staff"
Cons: "Disembarking for passengers needing wheelchair was prolonged and cumbersome; As a result,my one suitcase was lost by another passenger picking up my bag and I ended up spending 3 extra hours at the airport completing formalities!"
Cons: "I didn't get hotel and the staff in the airport were too strict and mean"
Pros: "Kids meal were OK"
Cons: "changing of the airplane to Malaysian airline without prior information. The Fruit platter was not good, unripe and relatively not so fresh. My previous experience with Emirates was MUCH better!"
Pros: "Amazing, wonderful, so comfortable, and crew was very friendly"
Pros: "Emirates is always the best."
Cons: "On longer flights, they always take your blanket 30 min before you land. I am very cold and tired and cranky at the end of a long flight. I understand they do this to reduce the work they need to do before the next flight, but it still makes me sad."
Pros: "I was very comfortable."
Pros: "Emirates still remains one of the leaders in hte business"
Cons: "The crew was unwilling to do their job. I sat in the window seat and the crew member assigned to us wasn't even willing to pass me drinks or food leaving the task to the people sitting next to me or to me overly stretching to get to the tray. She never smiled, talked nor look at us. Not really a kind service I would say. Never had such a odd experience, usually people doing that job have much more attention to these type of details"
Pros: "Good food, pretty nice staff. Entertainment options were plentiful too. Seats were fine also."
Pros: "Comfortable seat Hostesses were professional and very service oriented - not forgetting your request. Service with a smile Very sooth flight"
Pros: "Being able to sleep comfortably Great staff Food good rather than great but not easy on flight. Well chosen good wines. Chauffeur service to & from airport Ease of checkin"
Pros: "Mostly everything"
Cons: "The chair and the food"
Pros: "My only regret was waiting this long to try Emirates from Milan to JFK They are superior in every way possible. Service food entertainment seat comfort and room And they are price competitive No wonder American Airlines has given up on Europe and become an airline for Miami and South American they are not even in the game. Never ever ever would I fly on AA even if the ticket was 20 bucks Fly emeriates they are the best"
Cons: "I watched one movie, but the selection was pretty goo."
Pros: "The plane was nice. Boarding process was quick. Food and entertainment were great."
Cons: "The in-flight crew was rude and aggressive. Also there was no communication or announcement regarding the delayed flight. Food was substandard. We've had much better experience with emirates in the past. Next time perhaps we will opt for another airline ."
Pros: "Kids meals, activity packs, travel backpacks/blankets, all made a great travel experience for the kids (2 and 4 years old)."
Cons: "This particular 6hr flight had an entertainment system that was a little bit older, but still good."
Cons: "Crew is not responding properly"
Cons: "There was a delay in landing that resulted in missing my next flight to Dallas. I had to book another ,really expensive air ticket immediately for the next available flight myself. No assistance was provided. Incurred huge loss and inconvenience due to the delay. The staff was very inconsiderate."
Pros: "Should sttart a flight from Edmonton to Dubai or Calgary to dubai"
Cons: "Food came before alcohol :)"
Cons: "Tight seats in the second flight from Dubai to Amman. Kids were next to me and they disturb my peace more than one time"
Pros: "Emirates has a great reputation, and now I've experienced first hand why that is! Great (complimentary!) food and beverages, clean comfortable seats, generous luggage policies, and impressive customer service. The crew on our flight represented 19 different countries and spoke a total of 19 different different languages. The woman ahead of me was very unpleasant about her screen not working, and every attendant she spoke to was infinitely polite and pleasant. They tried to reset her screen, and eventually found an empty seat and moved her to first class!"
Cons: "Only that I can't take an Emirates airbus for all of my flights! I was detained for awhile during boarding because I was chosen to have my carry-on bag checked, and it took awhile because I had filled a water bottle after passing through security and it took some discussion before being approved (my husband didn't know where I was and had already boarded and was worried)."
Pros: "on borad crew Food entertainment plane"
Cons: "wheel char request poorly managed in Dubai and Amman Seating area next to crying children for 5 hrs + is horrible"
Pros: "Everything was great and the service was really good. The drinks were really nice with many options including a half bottle of red wine."
Cons: "My food took sometime to come back as they ran out of lamb. The clean up service took awhile and my used cups were still on the table. But overall I like the Emirates."
Cons: "They haven't all update information about covid update, workers had no idea about anything, rude and unhelpful I had to miss my flight because of their mess, stay at the airport for 4 hours to get my luggage back and get a hotel."
Cons: "on time, but bad connection experience"
Pros: "Dc to Turkey flight. Great ++ Turkey to Delhi. Ok —"
Cons: "Flight from Istanbul to Delhi was nightmare. It was like a local flight. Nothing called as comfort was there. I had to pay my own $ for alcohol and some snacks and 1 extra burger."
Pros: "Always great crew."
Cons: "I didn't have any cimplaints."
Pros: "Crew and flight where amazing. Thank you"
Cons: "All the staff at the boarding part seem like they unorganized anything. They let all business passengers got it first but they didn’t open the gate door untill all passengers came through. We have to stuck by the gate door for 10-15 min. They not say anything what happened and any apologies word."
Pros: "Reliable, high quality service"
Pros: "Food was better"
Cons: "Seating was not tight"
Cons: "The flight from LAX Ron Istambul was delayed for 2.5h, then the flight from Istanbul to belgrade was delayed by 3.5h. Then we learned that our luggage did not arrive, after waiting for all the bags to come out. This was by far the worst flight we have ever experienced!"
Cons: "I didnt like this flight at all. I got delaied 2 hours at the turkish airport plus the 7 hours lay over, total 9 hours, the gate travel service didnt give us any reason for the dealy, the customes gathered us in a small area where there is no seats and the bathroom was smelling so bad, we were stsrving and not even water been served to us, i missed my ride to the hotel in Amman, and missed my work breakfast orientation."
Cons: "Food. Lack of vegetarian options in 2nd leg."
Cons: "I didn’t like The flight from Istanbul to Amman they changed my seat and put me next to a baby that throw up all over and I couldn’t have one minute of peace all flight long"
Pros: "We get turkey on time waiting in the air port for 9:30 hour then we get the plane and waiting two more hours on the ground so the flight very tiering I will never take Turkish airlines again in the pass never happened I don’t know happened to the management ???"
Cons: "My flight take 32 hours the price not worth it ,,, they said if you stay ten ours they give us a hotel room they did not they give us a sorry meal ,,, the food court very crowded and mangment"
Pros: "Sweet crew members"
Cons: "the wait for 9 hours at the airport is horrible with the airport being bad and no place to relax"
Pros: "I have flown Turkish Air many times for the past 8 years and they are a solid airline. They have very good food for airplane food, and a decent entertainment center."
Cons: "Unfortunately they have moved away from their Exonomy Plus seats that were great and ample room, whereas now their seating in exonomy is very cramped. They also used to have nice amenities on long international flights like a hot towel and some Turkish Delight before takeoff and landing, but they no longer have that. And my biggest complaint is that they keep their planes unbearably hot most ost of the time. It’s by far the most frustrating thing when your cramped in their tiny spaces for 11 hours."
Pros: "Crew very pleasant. No delay."
Pros: "Food, service, flight comfort"
Cons: "Seat selection got messed up and crew helped put us back together as a family."
Cons: "The lack of communication with the employee who had my boarding pass and did not provide the wheel chair. I waited in an area waiting, he moved to another area without letting me know. Finally I nearly made it to the gate, on the bus and on the plane. It did not give me the chance to relax at the lounge as I paid for a business class ticket. I felt not being taken care of properly and as expected."
Cons: "2 hours delay for no good reason."
Pros: "The crew, the food and the entertainment on demand."
Cons: "A frightful flight due to the footstomping, loud, singing, annoying, intimdating andintoxicated English football fan onboard; who were heading from Istanbul to Ukraine for football finals between Liverpool and Madrid I believe. Their behavior made the trip the worst I have ever experienced. As I was seated in the business class section, I can only comment about what I saw and heard there. In that cabin, the cabin crew served alcohol to people that were clearly drunk, yet continued to provide more alcohol. The finale was when the rear section of the plane broke out in vulgar and loud football songs; being picked up by the drunken holigans in the business class section. At this point I was fearful for my physical safety knowing the history of footballers fueled by alcohol. In addition, had there been an onboard emergency, a planeful of drunk passengers would have added to the potential for disaster."
Pros: "Fantastic journey no problems at all thanks kayak....."
Pros: "Well looked after from start to finish!"
Cons: "At gate sign advertised their lie flat beds in business.. we were on business. No lie flat beds!"
Cons: "Delhi International Airport: Unhelpful representatives at both: Baggage Claim and at Operations center."
Pros: "Dinner served was very good, American Airlines need to learn from foreign airlines."
Cons: "Comfort of the seats."
Pros: "I am a disabled passenger. Turkish look after me well."
Cons: "No complaints. Good service"
Cons: "Turkish Airlines sells you a long layover business class ticket but then cannot deliver the promised hotel as American passport holders cannot leave the airport So enjoy your 22 hour layover in the gate area This is fraud This change in visa for USA passport holders was known for weeks but they chose not to let customers know when booking the tickets Kayak You should take this up with Turkish Airlines as this is blatantly false advertising and you are supporting this fraud on your site by not highlighting the restrictions"
Pros: "Crew and efficiency"
Cons: "Too hot in the plain"
Pros: "Our Turkish Airlines flight was late boarding and passengers were upset about not being able to make their connecting flights. The crew handled it well, but anxiety was high. The food is always good and one of the reason I fly Turkish Airlines on a regular basis."
Cons: "Passport Control at Ataturk International was a nightmare with hundreds of people ahead of us in the queue. No Police to secure the area, so people rushed the line pushing us aside and jumped the queue, this happened repeatedly. I would advise people NOT to fly into this airport and expect to make your connecting flight, because it doesn't play out well at all. We were in line for 2 hours and witnessed people pushing, shoving, yelling at strangers and generally acting like animals. I found the whole experience highly disturbing."
Pros: "Comfort, food, staff, everything"
Pros: "The food and movies were the only good thing there"
Cons: "1. Airport wasn't air conditioned in Istanbul people were sweating 2. Very Poor customer service in Istanbul , no one of the employees there were able to smile at the whole airport 3.7 hrs wait in the airport , Both flights were packed and full of kids"
Pros: "Loved how friendly the staff was and wanted you to feel at home"
Cons: "Nothing out of the ordinary, seats can be a bit cramped but that can't be helped on a long flight"
Pros: "The flight took off and landed as scheduled. Boarding was quick and without any hassle. Food was served with in an effective way, and in a friendly manner. Food and drinks were of a good quality and passengers were taken into consideration. Thank you very much."
Cons: "I have nothing to complain about. I did not at any time feel disappointed about anything."
Pros: "The staff from check in to on-plane service was very friendly and courteous and clearly did their best. The suppers were phenomenal! and the other meals were ok."
Cons: "The computers at the check in desk kept going down, but the staff handled this issue very well. The gates REALLY need a digital board that displays upcoming flights so that I can confirm I am at the right gate."
Pros: "Amazing food! Very nice crew and excellent flight."
Cons: "Bad bad bad screens on such a long flight are a disgrace. Blurry and dark. Very old. I am a smiles and miles member and fly a lot THY but this was really bad."
Pros: "We boarded on time, very well run, the food was great, great movie choice"
Cons: "The seats could use upgrading. I've flown aturkish quite a bit. Some planes have comfy seats, some are very still"
Cons: "My logged didn't arrived to Amman I received one and I miss one TAG number TK633655"
Pros: "20 min delay. Boarding took too much time"
Cons: "We were an hour late boarding after a very long wait in the airport. We should have all gotten refunds or vouchers, or an apology."
Cons: "We landed into Ataturk airport while a coup was going on! And no one from Turkish Airlines was anywhere to be found for the next 16 hours."
Pros: "The flight was effective, on time, the service was very good. Good food"
Cons: "I couldn't understand the entertainment computer. I experienced a much more friendly one at different airlines, and they had a rich variety of content and games. Please also make sure that all staff is fluent with English - few of them seem either not to be communicative, or not confident to speak."
Pros: "I'll start with the food. Authentic Turkish cuisine with multiple options. The entertainment trumps the food with dozens of movies. Let's face it, this isn't Emirates, but you can't go wrong with 15+ recent movies for a 10 hour flight. I watched three and even got some sleep."
Cons: "Service was subpar, but this was a full flight. Boarding was pretty terrible with 3 security lines. The lines themselves were not a problem, but they did not provide nearly enough room at the gate for this, and the boarding started 2 hours before scheduled take off. Personally, I'd rather not sit on a plane for an hour before having to sit through a 10 hour flight, but we were not given a choice."
Pros: "Flight was ontime"
Cons: "1st class seats not as comfortable as other airlines. Food was nasty."
Pros: "Best movie selection, best food. They even came around with pieces of Turkish delight right after we took off. Turkish Air makes it worth flying through Istanbul to get to western Europe!!"
Pros: "Comfortable seats"
Cons: "Really poor service. Stewards didn't seem like they wanted to serve."
Pros: "Overall, it was a pleasant flight with good food and entertainment."
Cons: "The crew was inefficient: delivering coffee one cup at a time and not even offering it to everyone. I had asked a flight attendant for a glass of water and was never brought water until I asked someone else. The check-in personnel and flight attendants seemed to have no knowledge of toddlers traveling with a carseat, so I had to explain to them that he travels with his carseat or he manages to get out of his seatbelt. They made some calls to see if it was fine to bring the carseat onboard and finally gave us the ok, which we were very grateful for. When it was time to board and also to exit the aircraft it was a very slow process...much slower than usual. Most airlines have you boarding 30 minutes prior to your flight, but we were still standing around waiting."
Cons: "Food needs a taster to approve it. Not in the laboratory but on the plane"
Pros: "Crew was great and movie selection was good. And the food was also good"
Cons: "It was all good!"
Cons: "Lost my luggage"
Pros: "Crew was very nice and no surprises while boarding at the gate"
Cons: "You had to pay for snacks or water"
Cons: "Could have been on time - 40 minutes late"
Pros: "Crew very friendly. Decent leg room in economy"
Cons: "no communication and a few apologies6"
Cons: "Could you refund me 50.00 as your price included bag price but when directed to book I had to add on bags for a further 50.00 and because of this they wouldn’t let me get on an earlier flight on my return email@example.com or 07799411994 for response"
Pros: "Overall it was fine. Friendly staff, everything pretty efficient."
Cons: "Truly disappointed to find that BA has decided to charge for ANY beverage whatsoever, even tea. I have such fond memories of flying BA years ago. My husband and I so enjoyed the disposable plastic blue teacups that we brought them home with us and still use them as kitchen scoops all these years later. I know that may seem silly, but even without that nostalgic memory, it just feels SUPER unpleasant to have to pay for the basic (non-alcoholic) beverage service. Honestly, just charge a few bucks extra on the ticket in the first place."
Pros: "Polite crew"
Cons: "Waiting for an hour to disembark"
Cons: "Flight was delayed 30 mins to Dublin and flight was delayed 1 hour back to London. No free meals provided"
Pros: "Gate agents good. Same with cabin crew"
Cons: "No AC charging. Legroom in business was tight"
Pros: "Great service as always"
Pros: "Flight left almost on time and arrived on time. Crew was friendly."
Cons: "Wasn't able to select a seat ahead of time like with other airlines. Seat rows way too tight (even for a normal 130 lb person like me). No good movie options, very limited selection. Food pretty bad, but that's almost expected this day and age."
Pros: "The flight attendants were great, helpful and polite. The food was delicious and there was planty leg room. A great airline to fly with and I'd highly recommend them."
Cons: "Nothing, all was great."
Pros: "Great staff, ultra professional"
Cons: "Not the best airplane food I had, luckily I packed some snacks before leaving Düsseldorf"
Cons: "The change of seats with the motove of keeping balance on the plane"
Pros: "The flight itself was good and the crew was friendly and attentive"
Cons: "We won't go through Dublin again. The walk from the arrival gate to the maze of bureaucracy ahead was way too long. The airline should have not have that tight a connection knowing all the screening that must be done to board the next flight. We were held up at every entry point, not told what to expect and thus had to prepare for screening on the fly, while hoping our plane would wait for us, which it did and the many people who boarded after us. Entertainment system was slow and non-responsive and my husband's had to be reset to even start to work. One bag left behind, but delivered promptly within days of arrival"
Pros: "The seats were comfortable and roomy."
Pros: "This was a BA codeshare but operated by AerLingus,supposedly a 4* airline."
Cons: "So called 4*"
Pros: "On-time arrival"
Cons: "Seating was very packed"
Pros: "All staff were very helpful and polite"
Cons: "This flight was delayed. When it came to boarding my husband who needs special assistance was first taken to board first but then had to be brought back as refuelling was not done and was then last on board. When we arrived at Heathrow his special assistance was not there and we had to wait for about 10/15 minutes. It is stressful traveling with someone who needs help and even worse when there are delays. We were advised that we could leave the aircraft which we did but we were left waiting in an area without any toilets which is a problem for him"
Cons: "Missed flight due to BA delay from Edinburgh"
Cons: "Air Lingus is awful! It had 1:20 hours delay that resulted in missing the second flight. The check in people don't know their job. The lady named Michelle in Dublin almost killed me with her lack of knowledge and slowness. The airplane was extremely dirty including diner tables, seats, and bathrooms. It is the worst airline that I ever flied with. In Dublin the check in and information desk of air lingus were awuful. Full of attitude and absolutely no knowledge."
Pros: "Prop plane but on time with professional staff"
Cons: "We were loaded onto a shuttle bus and then stood there (some sat, I could only stand...) for 10+ minutes until the last passenger arrived. Not sure what the airline could do differently there unless it's run a "late person shuttle," and from other passengers' remarks, this was unusual for this transfer."
Cons: "No food, and no entertainment. An older airplane"
Pros: "Comfortable seating"
Cons: "No beverage service."
Pros: "See above"
Cons: "See above"
Cons: "No complimentary drink or snack, how come?"
Cons: "We are really upset that Aer Lingus and/or Bitish Airways lost our baggeage! All our clothes, toiletries, medicine, and other personal belongings are MIA and we want these two airlines to work together and expedite finding and tertuning our luggage."
Pros: "British Airways offered me a direct flight from Dublin to Philadelphia on their sister carrier American Airlines."
Cons: "Rude at check in. Late taking off."
Pros: "Efficient boarding, friendly crew, good food, individual entertainment consoles, and plane was not very crowded."
Cons: "Extra charge for items traditionally included on trans-Atlantic flights, entertainment choices dated and limited, assigned seating clumped travelers together instead of spreading them out among available travelers."
Pros: "Not much"
Cons: "1. BA said I couldn't get a seat before 24 hrs before. Then when I tried to get a seat assignment I was told (by email) to contact Aer Lingus. Aer Lingus said that I should have called before 24 hrs before, and that seats were now in control of the gate (this still 22 hrs before flight time). Total lack of coordination. 2. At check-in I was first told that my bag was too big for carry-on, although BA had accepted it. I shrunk it down. Then I was told it weighed too much at 15 kg. When I asked why BA accepted the weight I was told BA's weight limit was different. 3. Net net, if BA is "arranging" the flight through a code-share it should have responsibility for insuring I am treated like a BA customer. Aer Lingus' customer treatment leads much to be desired."
Pros: "swift boarding allowed for an earlier departure and arrival 30min ahead of scheduled time"
Cons: "I waited 30min at the priority check in queue while being first in line this whole time. There was only one counter open for normal check in and one for priority when I arrived and after 20min waiting, the priority counter closed completely and there was just one counter open remaining, with just 10-15min before the check in closed. We had to wait another 10min to be able to check in our luggage! On arrival, luggage took 45min to just start delivering, completely wiping out the 30min arrival ahead of schedule."
Pros: "Staff was pleasant."
Cons: "Website didn't work for online checkin. Flight only half full but somehow I was assigned to the coldest seat on the plane with an exit door obstructing legroom. Toilets were out of order and only one was available for most of an eight-hour flight. Airline charged for drinks. Food (chicken stew in a brown gravy?) was repellant. Entertainment choices dated and uninteresting. Luggage lost, with one agent available to slowly help more than 30 people. Luggage missing for over 24 hours. No response from airline. Enough."
Pros: "Staff was cheerful"
Pros: "Everything was fine."
Cons: "Small seats."
Cons: "Did not like that I thought it was a BA flight but was really a EI flight , which means I had to get a boarding pass but I was sure was on BA and almost went to there booking counter to get boarding pass."
Pros: "The boarding process was better than I expected in such a large plane. There were multiple lanes open to check in at the gate."
Cons: "The crew were not very attentive or polite when asked a question or for help. Then tended to go up and down the aisle with their carts with out stopping or offering anything and if someone asked them for a drink or something they would tell the, they would have to come back. The food on this trip was terrible and not well planned out. They ran out of the meat option for dinner before they were even halfway through the plane. At least 100 people had no food option. What was left was something with a cheese sauce cooked into it so it stunk with the foil was peeled back. I would have preferred the traditional peanut package to that."
Cons: "they lost all our luggage"
Cons: "We were late taking off due to the airport and plane not sharing passenger data, and then forced to delay exiting the plane and then forced to sit on a bus rather than enter the terminal."
Pros: "Flight attendants were great."
Cons: "Boarding was a little rough."
Pros: "The actual aircraft was well maintained and inviting. The crew and the food, as always, was outstanding."
Cons: "Two things: 1) My screen wasn't functioning properly. I did tell a crew member and she re-started it for me; but, it continued to glitch and was, for the most part, unusable. (The touch screen was unresponsive and kept getting stuck). 2) When the person in front of me reclined, her seat was very close to my face, giving me very little room. I didn't want to do the same thing to the person behind me, so I kept my seat upright, which didn't help. I only got up once during the whole flight and I know it was uncomfortable for the reclining person because there was no way to exit without jostling her."
Omar airways mishandled my baggage, it took me 2 weeks to get my baggage back. It's been delivered to someone else.
Pros: "Business class seat was very comfortable, crew very friendly"
Cons: "The flight to Muscat was great — the flight from Muscat to Bangalore sucked!"
Pros: "The seats were comfortable and spacious"
Cons: "The flight attendants did not keep the children and their seats they let them run around as we taxied the airport until one fell and had their head. Then they would not insist on them to stay in in their seats even on take off."
Pros: "Boarding on time"
Cons: "No healthy food options"
Pros: "Good flight and really comfortable. Rate 5 star"
Cons: "Very satisfied on my travel from London to Muscat"
Pros: "Crew good and friendly"
Cons: "Very old fleet from Muscat to Kuala Lumpur. The entertainment very limited compared to Emirate Airlines"
Cons: "Air craft very small was full with passengers ac was not good before takeoff. No baggage arrived to lahore i am really depressed due to baggage .please help to find baggae"
Cons: "Hi flight Manchester to Muscat was good . Air craft Muscat to lahore was too old and very small . The main thing happed no baggage arrived they have lost it or will arrive after 2 / 3 days ... please help to find out my baggage."
Pros: "Efficient boarding"
Cons: "Headphones provided for the entertainment screen"
Cons: "Business class should hv full flat beds"
Pros: "Very good value for money."
Cons: "If you sit near the back, the choice of main dishes may be limited as they may run out. Not sure how this can be addressed well. But the food was quite good."
Pros: "The company of the 7 year old girl in the seat in front."
Cons: "The late departure. Again. With no reason or meaningful excuse given. The bland and overcooked food. The lack of space for knees and shoulders even though I'm only 1m72cm."
Pros: "The entertainment kept the kids happy"
Cons: "The food- ran out of options- I’m not vegetarian but they had no options at all. The crew- not particularly engaged or attentive The drinks- poor selection, warm"
Pros: "Nothing as such"
Cons: "Air condition was very low"
Pros: "in flight entertainment was really good"
Cons: "checkin luggage was terrible with more than half an hour wait although web checkin was already made"
Cons: "The while tip was so bad"
Cons: "In Oman airs home airport there was no service desk. When the flight was delayed the sent 1 agent do deal with a full glitch’s worth of guests. Even though the delay was over 6 hours they gave no compensation besides lounge access to a lounge that is not fully functional. The next morning (yes the delay was overnight and they didn’t provide a hotel room) they called us all to the gate only to tell us they still were waiting for the plane to be repaired (the night before they’d Told us the flight would be in time as they’d flown another plane in). Again there was only one Oman air agent and just normal airport staff to handle the full flight. People were yelling and there was a lot of anger but no official announcements were ever made and only rumors passed from those who actually had a chance to talk to the on me guy. Finally when i arrived in Bangkok it seemed like they had there act together as there were many agents on the gangway to assist people to find connecting flights. Being so late there was only on flight for me and several others trying to get to Phuket. An agent took us to immigration and told us all he’d meet us in the other side to take us to the check in. HE DIDN’T SHOW UP. We couldn’t go back in the airport to find him or anyone from Oman air and were left to find an airport employee who graciously helped us find the booking office and just make the flight. I fly internationally regularly and this was by far the worst airline experience I’ve ever had or even heard about."
Pros: "As above."
Cons: "As above."
Pros: "It was only a short trip from Doha to Muscat to Dubai but it went very well. The flights were on time, the plane was comfortable and the staff were very helpful."
Cons: "My only concern was that unless I caught the 4.00 pm flight I had to wait until the 7.30 pm (4 hour layover) or 9.30 pm (2 hour layover) flights from Doha both of which do not get to Dubai until 3.30 am. I could not catch the 4.00 pm as it was a work day. The flight timings are not good."
Cons: "Immigration at MCT - too many flights at the same time."
Pros: "It was a smooth journey"
Cons: "It was overall a good experience. Nothing negative to say."
Pros: "Business lounge & airport in Muscat efficient in operation"
Cons: "Seats in business were ok but do not offer the position options that most airlines offer in Business."
Cons: "My return journey was also not accepted and forced to book another ticket at Zurich airport which is unfair Please check with airlines and reimburse my money I will send all details in due course Please call or contact me on top priority."
Pros: "The crew were friendly and helpful."
Cons: "No entertainment and the food was a joke ! The trip wS expensive at 770$ !"
Pros: "Service, food, Cabin cleanliness, friendly service"
Pros: "Excelleng servive"
Cons: "The flight was cancelled. There was an overnight delay of 8 hours until the next flight. During the flight, the young male cabin crew spent more time sitting and chatting with other young male passengers and not attending to there duties. I will not fight on another Oman Air flight if this is the way you conduct business."
Pros: "Straight to my destination"
Cons: "The worst food you could ever have in a expensive flight. Just pretzels and water. And the plane is really old & the chairs are really stiff that hearts the back"
Pros: "The aircrafts are good and comfortable, food is acceptable and air crew is curtious"
Cons: "The tickets issued to us specified that we were allowed 2 pieces of checked luggage each piece max of 23 Kg. The check in staff refused to accept the baggage allowance as was shown in the ticket . They insisted that the agent issued the ticket wrongly and they will only allow 2 pieces weighing total 30 kg. It was embarrassing as we had brought luggage as per tickets issued. IF THE AGENT APPOINTED BY OMAN AIR HAD ISSUED A WRONG TICKET, IT IS THE PRINCIPAL WHO IS RESPONSIBLE WHICH IN THIS CASE IS OMAN AIR. IT WAS A BAD EXPERIENCE AND OMAN AIR HAS TO COMPENSATE. The entertainment screens did not work for quite some time."
Pros: "Nice Service. On ground is ok. At least people are not rude. In flight is also ok. Nothing special. That's ok for me as long as they are not rude or obnoxious."
Cons: "Entertainment options are limited. This is such a short flight I normally watch series. Their selection is not the best. Boarding in Muscat Airport is always a mess."
Pros: "Nearly all staff very professional and trying to 'be the best'. Generous with drinks."
Cons: "Bizarre incident with FA over meal. I'm on left aisle of middle row of 3 seats. Another customer is on the other aisle. Middle seat empty. Both meal trolleys moving up aisles, ten seconds apart. FA leans over me and asks the man on the other aisle what he wants to eat and serves him. I'm busy putting netbook away so my tray table will be empty. FA 'forgets' to invite me to eat. This is an Arab airline???! In 49 years of air travel I have never seen such a thing. I sit there wondering what on earth is happening. Weeks later I'm still bewildered."
Cons: "I bought expensive souvenirs from Kathmandu duty free and they refused to me at boarding gate that it's heavy, after long explanation they took my bag and said that I'd collect it at Abu Dhabi airport but never put it on flight even. Supervisor was extremely unreasonable and was not willing to understand that weight issue doesn't apply on duty free shopping."
Pros: "Was the cheapest flight for the dates on offer and now apparent short cuts"
Pros: "Hospitality and efficiency."
Cons: "There could be a drinks trolley at the back to help yourself"
Pros: "The price was great. Nothing not to like about my experience."
Cons: "Although they claimed to be affiliated to StarAlliance, they were not able to include my StarAlliance membership number."
Cons: "What airline in 2017 requires you to present your credit card if booked using CC at time of bording, then takes 20 minutes to verify this? Oman air does. In addition, they called me to tell me my flight time changed and so decided to push the flight back one day, so they rebooked me. Then at airport was told i missed my flight...completely maddening and had to throw a fit before they finally booked us on the flight we were told by phone we had yet didnt seem to register in their systems."
Cons: "I didn't make the flight, my travel partner was in an accident and the cancellation fees were more than the tickets. That sucks..."
Cons: "Was bumped off my flight without notice, because my flight was delayed 30 minutes. Arrived at the airport before the gate closed to tell me I was on a flight 7 hours later. Oman air employees were incredibly rude and unwilling to help."
Pros: "Prompt; good leg room; decent food on each leg of the flight"
Cons: "No complaints"
Pros: "Pretty much nothing."
Cons: "This is an international flight which didnt have an in seat entertainment. They didnt announce anything and this is the only airline where they serve the food without even checking if you want or not. It was a mid night flight and i was fast asleep after take off. They woke me up and just threw the food on the table and walked off. Another first of its kind is they serve solid food first and followed by drinks so even if you are thirsty, you have to wait. All juice will be served later. and the most uncomfortable old seats. Probably they use different flights for different sectors and to India, they consider every passenger as just "cattle" class and use the worst flight they have. But no other option. There are few direct flights and this is the only choice. So have to fly with them again unfortunately."
Pros: "Crew was friendşy"
Pros: "The price was great and the service and planes were adequate for a relatively short flight."
Pros: "Friendly crew, timeliness"
Cons: "Insufficient leg space, available movie selection"
Pros: "It was slightly better then walking.."
Cons: "Pretty much evevrything"
Cons: "Counter lady behavior"
Pros: "The flight was uneventful like you like airline flights to be."
Cons: "At Oman ticket counter getting my boarding pass, ticket agent demanded to see my exit document in addition to my passport. As a US citizen I had read you can get a visa on arrival in Dubai with just your passport. Ticket agent was prepared to deny my passage on flight. Luckily I had my computer with me with my exit flight info on it which I showed to agent. In order to satisfy passport immigration when I got to Dubai I took a phone camera picture of my exit flight info. When I got to passport immigration desk in Dubai the first thing I did was show my phone camera picture of exit flight info. She said "We don't need that, we just need your passport" and I am thinking "Scam". Oman Airline would like for you to purchase additional on the spot airline ticket from them if you don't have one. As an airline in the travel business I would think that Oman Airline would make it a point to know what the rules of travel are."
Cons: "Less time at the AirPort after landing"
Pros: "Not super comfortable"
Cons: "Snacks/Drinks for free"
Cons: "Check in process is stupid and staff was very unhelpful."
Pros: "The "sales" gets a little old. Duty free, lotto tickets, food, drink...…."
Pros: "Delayed and had to have replacement plane"
Cons: "Delayed and had to have replacement plane"
Cons: "Rude gate agent and they played the blame game as to why they were late!"
Pros: "You got what you paid for"
Cons: "Delayed , everything is nickel and dime"
Cons: "We spent a lot of time standing in lines."
Pros: "We had a very short flight from Dublin to Edinburgh and everything was good"
Pros: "Flight was ahead of schedule! Cheap and efficient!"
Pros: "on time quick boarding from both ends of the plane friendly staff"
Cons: "No tv or entertainment"
Cons: "Slow, uncomfortable system of mass boarding."
Cons: "Arrival is horrific"
Pros: "The price makes it very inviting to fly Ryanair. I misunderstood the need to electronically check in before I arrived at the airport but was helped, very courteously, by the ticket agent."
Cons: "Any food or beverage was for a fee. It was a short flight and midday so it wasn't a problem for me but under different circumstances it could be."
Pros: "Grew was nice, professional"
Cons: "Flight was delayed. I missed my business meeting"
Pros: "Quick flight"
Cons: "Nothing free, not even a cup of water"
Pros: "The food options were pretty good."
Cons: "The seats didn't move back at all!!!"
Cons: "Extra baggage cost"
Cons: "They didn't have record that I had paid for extra luggage for my party of 7. Luckily, I had my paperwork so I was able to finally get my luggage on without paying again. The flight bordered 40 minutes late and then sat on the runway for an hour. They was never an announcement as to why. My mother is in a wheelchair. They didn't let her pre-board, and then put her wheelchair through with the luggage. She had to get to the luggage carousel without it. They told her to just walk. Luckily, she can walk a little with help. Yikes, if she was totally disabled."
Cons: "Boarding was haphazard and painful."
Pros: "The flight was A-okay, but the experience leading up to it was not."
Cons: "First of all, the website is laid out in such a way that it's easy to make unnessasarry additional purchases. We ended up purchasing seats at the very back of the plane. We were unable to print our boarding tickets prior to checking in at the airport and after waiting in line for help, were directed to self help computers that we had to pay-to-use. These were not working and after lining up for help several more times (to get change to pump into the computers etc...) and sending off a 'chat help request we finally left and got a different clerk. While this second clerk was telling us we'd have to pay for her help, someone else overheard our challenges and took over from the clerk, printed our boarding tickets at no further charge and got us on our way. While we certainly appreciate the service at the end, it should never have come to that."
Cons: "U have to print boarding pass 2 hours before I did t See this written anywhere . Also they close the gate 30 minutes before and it takes 30 minotes to get to the gate Very difficult process so fate was closed and I had to pay 60 eu for luggage which was never clear anywhere and I had to check-in 3 hours before you have to check in before u can print the boarding pass so I was looking for a boarding pass but could t get it since I didn't know I had to check In???????? Mo5hi g explained anywhere!"
Cons: "Terrible customer service. Rude people working."
Pros: "Neat plane and friendly hostesses"
Cons: "Lousy timing flight was delayed over an hour"
Pros: "It was cheap, quick and easy"
Cons: "The rules around baggage, priority boarding and purchasing seats is not very clear"
Pros: "The airport was great"
Cons: "Flight was late leaving, the airport kept changing gates so people were running back and forth, a lot of turbulence in flight."
Cons: "First, I tried to check-in online but their system was down. I outsmarted them because I took several screen shots of different timelines. When I checked-in at their counter, they wanted to charged me €40. The lady wouldnt believe me when I told her that I tried to checkin online for 2 hours but their system was down. That's when I showed her the photo of the screen shot, she called someone on the phone telling him or her of the situation and that I have proof of screenshots. They finally allowed me to check-in with no fee. Second, When I dropped my 3 luggages, they wanted to charge me for my 2 check luggage allowances. I told the lady that I bought online for 3 luggages allowances,but their system only showed that I only bought one. It took several minutes for them to realized that I was right. Third, maybe because of my lack of sleep and tired of travelling for over a month, i left my shoulder bag under the seat of the plane. My fiancee's and my passports as welk.as £500, smart tablet,camera,credit cards,jewelries and other personal belongings were inside my bag. That day was the last day of our 40days vacation. When I got outside of the terminal, that's when I realized that I left my bag on the plane. I went quickly to Ryan air desk but the lady told me that we have to go to the lost item counter and wait for my bag to show up. I waited the whole afternoon at the lost item counter and the lady there told me to just call them and ask if my bag has showed up. When I got to the hotel, I called the airline for rebooking on my flight back to my country. I went back the next day to the airport,but my bag has not showed up at the lost item counter. I was able to get the contact numbers of Ryan air in-charge of this matter. I requested someone to call the person in cbarge,telling him that my bag couldnt be lost because of strict security inside the airport, after a long wait,they finally said they found my bag. I waited 1 hour for Ryan air staff to turn over my bag to the lost item coiunter. When I finally got my bag, there were only £40 left in my bag and a piece of jewelly was missing. I will fly back to my country today and I will file a formal complain with Ryan air as well as write the CEO or President of Ryan air of the way he runs the business. I'm glad I got back our passports but the whole world should know about how Ryan air run their business. PLEASE,.STAY AWAY FROM RYAN AIR."
Pros: "The flight attendants wont stop talking the whole flight, the temperature is so cold and the lights are never turned off, which makes it impossible for you to sleep on the plane."
Pros: "Gave 1 star for food & entertainment as didn't buy food and of course too short for entertainment Would fly again with Ryan Air if they didn't insist on a printer boarding pass, too difficult."
Cons: "Having to print out a boarding pass is almost impossible when travelling as no access to a printer. The check-in area at Dublin as poor signage as I needed to get my booking pass stamped & passports checked The seats didn't recline & because I am not tall the head rest curve pushes my head forward (on most planes) have gap behind neck so very uncomfortable only helped by reclining seat. Boarding messy as no seat order called hence isles blocked, most planes load back seats first keeping isles free, this plane had back & front stair gangways but weren't told."
Cons: "Over crowded. Uncomfortable seats"
Pros: "A quick flight."
Cons: "The additional charges for checked bags. LOTS of additional charges!"
Cons: "I have NEVER encountered such rude people working anywhere. The staff was impolite and abrasive. I had a question on my bag and they would not discuss with me. I will NEVER fly this airline again. On my vacation in Europe this trip, I flew five different airlines. All other airlines were wonderful - this one, absolutely NO Customer Service from check in to the flight. Staff were irritable. Unfriendly. I was told this is their reputation - horrible customer service and staff as they are a "cheap" airline. I've flown budget flights before - I've never dealt with any customer service like this!"
Cons: "Seats don't recline. No leg room. Cattle car feel!"
Pros: "Great price and convenient . On time"
Cons: "Tight quarters"
Pros: "boarding was on time and no delays on the tarmac"
Cons: "Extra fees for luggage. Tiny seats w/out reclining"
Cons: "Everything, especially the employees"
Pros: "It was cheap"
Cons: "No food. And the seats were uncomfortable."
Pros: "I liked the price."
Cons: "I didn't like the fact that the employees at the check-in counter had less information about the flight than I did (I informed them that it was running late). Then when the flight was two and a half hours late, there were no employees with whom to talk about how to help me make alternative arrangements when I got to my destination (the lateness of the flight significantly disrupted my travel)."
Cons: "We did not know when we bought the tickets that there is a $45 dollar fee for checking in at the airport. We received a reminder email in our inbox a few hours prior to our flight, but we were already traveling and our WIFI access was limited, so we did not see it. It cost an extra $90 dollars to check in and a bit of stress as we were attempting to check in before the two hour mark using the airport internet that was spotty. We ended up missing our checkin by minutes, and had to pay. It was like being on one of those timed amazing race shows. $90 dollars!!! Won't do that again."
Cons: "Over 1 hour delay! Really terrible"
Pros: "Price from Dublin to Glasgow was unbeatable. They try to get you in the plane quick."
Cons: "They close the door 40 minutes prior, so make sure you get there with plenty of time to line up."
Pros: "We arrived to our destinations, and so did our bags. Good! And crew were all friendly."
Cons: "But this budget airline feels so in every sense. Boarding is from Tarmac, even coffee or tea costs checked bag, and weight limits are low, boarding is chaotic, no flight entertainment... By the time we paid for all our bags and did the whole dance of moving items from bag to bag to meet limits, we could have probably picked a better airline and had more comfort. They have a policy to charge for musical instruments, and even though there was space, on our return flight we were forced to check it, which we mostly try to avoid for safety of instrument...the way out no issue, the way back we got a stickler. Overall, for single travelers who don't care where you sit and just have a small bag, go for it. Trying to shoehorn a family of four plus instrument led to several up charges and annoying encounters at airport. I'll avoid next time."
Pros: "Service, quick boarding"
Cons: "Finding a place to print my boarding pass"
Cons: "Our backpacks cost as much as our tickets. I probably will use them again, though."