very bad The bus does not have AC and the windows do not open either. Airplane seats are very hard, very uncomfortable.
Cons: "Charge for the bag at front desk"
Cons: "Air Dolomiti cancelled our flight to Frankfurt. Had to fly from Milan. Very disappointed! Cost us extra $$$!"
Pros: "The seat was ok the food was horrible the staff seemed sweet"
Cons: "It was ok better food"
Cons: "Flight was delayed 25min, Had to wait 15min for baggages Bus transfer to airport"
Cons: "Delayed bc of plane not scheduled causing me to miss next flight and keeping me out of work for a day without reimbursement"
Pros: "Easy flight, early warning on delays via text"
Cons: "Entertainment, weather delays not controllable."
Cons: "Not have canceled my flight!!!"
Cons: "There was a delay to the flight but they didn’t bother to tell us until we were already on the plane so we were stuck inside the plane for hours when we could have been inside the airport"
Pros: "Ones we got on the plane it left right away."
Cons: "The flight was delayed and could have caused me to miss connecting flight. Everyone had to run through the airport to make the next flight which was at the farthest gate away and none of the walking sidewalks worked. It would have been nice if we had been told Lufthansa would wait for us. We ended up running and then standing in line for the passport check."
Cons: "We were emailed our flight was on time, but in fact it was moved from FLR to Pisa which caused us to miss our flight in FRA. We were left with out help for over 2 hours and missed available flights to the USA and were then put on an Condor flight with NO service, charged 100 euros for a bag already checked but then never arrived in PDX and I am told it will arrive in 2 days at the air port but they can not say when I will see it at my home. Our 14 hour trip lasted more than 27 hours of total frustration."
Pros: "The entire experience was wonderful. From the time we arrived at the airport until we flew. The organization, communication and assistance with questions, etc was professional and courteous."
Pros: "Excellent service! Very happy!!"
Pros: "Lufthansa was able to book me on an Air France flight which got me to New York only a few hours later."
Pros: "As always the crew were wonderful. There is no food or entertainment. Quick trip."
Cons: "Seats are bit hard."
Cons: "Checking bags was a nightmare. Terrible process. Airline personnel were extremely rude. Specifically at the airport. Flights were continuously pushed. Sat on plane and buses far too long. Worst travel experience of my life."
Pros: "Newer plane with an entire lower level for bathrooms"
Cons: "Unfriendly staff for an 11.5 hour flight Same food with different sauce served twice and minimal amount. Boarding took an unusually lengthy time as well as distributing drinks & snacks."
Pros: "Great staff, pleasant flight, etc."
Pros: "The staff was professional and friendly"
Cons: "Our flight was delayed by nearly an hour, and the baggage took 30 minutes to retrieve, causing us to miss the train and the last bus to our final destination."
Pros: "This was one of the best international flights I have ever taken. The economy seats were comfortable and the cabin crew was very professional. I highly recommend Lufthansa airlines for international travels."
Cons: "Few button-sized crackers packaged in large wasteful thick plastic boxes. Late take-ff with disorganization. Staff arguing with passenger about size of carry-ons. Overall poor experience."
Pros: "Just a short flight from Florence to Frankfort. The crew was great for an early start to a long day"
Cons: "Short flight no entertainment. Only a small sandwich. It was good."
Pros: "The airline office attendant made the work to push our luggage all the way through our final destination in our Air Dolomiti and Delta Airline connected flights."
Pros: "crew very helpful and friendly."
Cons: "Both flights we took on Dolomiti have been late."
Cons: "Multiple times I initiated confirmation to travel with my ESA. Commumication within theCorporarion poor. Many mixed messages made it stressful. My friend flew on Air Italy with ESA no hasstle. Received with equal attention as other passengers. Will fly Air Italy to Europe with my ESA Pup in the Spring."
Pros: "Kind, comforting, lovely crew. Food was good. Clean aircraft, on time, considerate. Lovely flight home"
Pros: "Fast boarding, not bad food, friendly staff."
Cons: "Lack of entertainment system a bit of a bummer."
Pros: "SHORTER HOURS, GREAT FLIGHT OVERALL EXCEPT THE SEATING MATTER"
Cons: "I DIDN'T LIKE THAT i WAS IN THE CENTER ROW IN THE CENTER PLEASE HELP ME TO CHANGE THAT ON MY WAY BACK TO EUROPE. I REALLY APPRECIATE YOUR HELP WITH THIS MATTER, ARPAD AND SUSANA BOLOG"
Cons: "Flight was over one hour late. No Jetways at either end (busses)"
Pros: "It was a short flight but they provided snacks and beverage service, it was a pleasant experience. Very orderly with boarding and the buses to get to/from the aircraft."
Pros: "Flight was late, but crew made efforts to get everyone to their connectioning flights."
Pros: "Good service, nice crew, polite people."
Pros: "Crew was pleasant and more attentive than most other flights I have taken, food good, prett comfortable"
Cons: "Boarding was a bit confusing."
Pros: "For what it was- a short flight on a tiny plane- there was no room to complain. I was pleasantly surprised with lunch and the staff was very kind and accommodating."
Cons: "I suppose that the air conditioning could have been a bit better, I was unable to use my personal fan."
Pros: "Attendants were pleasant"
Pros: "Friendly and accomdating crew. Smooth boarding/departure process."
Cons: "Entertainment system failed on an 11 hour flight. Crew tried to reboot 3x, but was unsuccessful. However, everyone was offered an apology gift in the form of a travel credit due to the inconvenience after the flight. This was a great gift; however, the wifi on the plane was quite shoddy and most passengers were getting restless."
Pros: "I felt safe during the flight. I enjoyed the snack."
Cons: "During the boarding process, the clerk was kind of rude to me for scanning my own boarding pass while he was helping other customer. Nothing he said was wrong. It was just how he said it. He was obviously annoyed and upset with me. I really felt guilty for scanning my boarding pass while he was not looking."
Pros: "exception service! Night and day difference from my flight with United. THANK YOU!!!"
Pros: "We arrived safely. It was an average flight, with nothing remarkable either way."
Cons: "I had to pay a big baggage overcharge because my carry-on was too heavy. I understand paying something additional but 99€ was unfair. The young woman at check-in needs customer service training. I had to stand in line for half an hour to pay the overweight charge. Since that was the purpose of that entire line, time required is ridiculous. The "breakfast food" was dreadful"
Cons: "Flight was delayed 2 hours and they lost our luggage so it didn't make our connection to our final destination. 8"@ be calling to file a formal complaint, especially since I have travel insurance for the flight and that should compensate the immense inconvenience."
Pros: "friendly flight attendents"
Cons: "did not like the food"
Pros: "Flight boarded quickly and on time in Florence. Arrived in Munich on time. Half sandwich provided was excellent."
Cons: "Seats are hard and uncomfortable but bearable for a one hour flight. No on board entertainment available."
Pros: "it's a short flight so was no entertainment and no internet !"
Cons: "I would like to suggest free wi-fi in Cluj airport since is an international airport!!!"
Cons: "The food"
Pros: "Clean airplane, and polite crew. They did a nice job landing in windy conditions."
Cons: "We had to wait until the wins call mode, and that made us late for our connector. That caused our luggage to not make it to our destination. We will wait and see if it arrives."
Boarding in NCL is really bad. I'm sure part of that is a directive from the airport that KLM can't change but part of that is due to KLM policy. NCL doesn't announce the gate of departure until 30 minutes before departure. However, when you arrive at the gate area, the gate agents file everyone into one long line and everyone boards from one line at one time. This line can stretch for 200m...easily. There is a separate line for groups 1 and 2 but you don't know it until you get to the gate area and agents don't announce/advertise it. Everyone else is grouped into one line. Are you in group 3? Doesn't matter...you board with group 5. Traveling with a child? Tough luck...you're stuck at the end of the line and board last. The last part is very annoying because none of the gates at NCL (with the exception of 1 used by Emirates) has a jetway. To board, you must leave the gate area, walk downstairs, walk onto the tarmac and walk up stairs to board the plane. Highly challenging if you're traveling with small children. That boarding process begs for a concession to allow people with children to board first because they will need extra time. But there is no such policy. Just a really horrible boarding experience all around.
Cons: "Klm is the best, even on a 40min they served small breakfast."
Pros: "Nice crew, good food."
Cons: "Both bathroom were not working in business class area."
Pros: "Information sharing by pilots and crew. Economy class leg room is good."
Cons: "All good up to the level"
Pros: "Crew good and seat OK but not exceptional for business class"
Cons: "Food was average - main course could have been better. Range of movies ok but not great"
Pros: "Loved the smooth ride."
Cons: "Bathroom was pretty nasty"
Pros: "Very friendly crew and on time with no problems."
Pros: "Very professional"
Cons: "Lost luggage"
Pros: "The crew is really welcoming"
Cons: "The seats are too narrow and a bit too hard"
Pros: "The flight crew was so friendly and the food was really good."
Pros: "The crew are amazing! Attentive and friendly."
Cons: "The seats could have been bigger."
Cons: "They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this."
Pros: "Like the overall KLM experience"
Cons: "Food could have had better quality and the stewardess served it all at once versus in the various courses."
Cons: "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."
Pros: "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
Cons: "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."
Pros: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Cons: "Not having to walk outside in Edinbur4gh to board the flight."
Cons: "I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got"
Cons: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
Cons: "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."
Cons: "My suitcase didn't come with the airline."
Cons: "Trouble checking in regarding a visa issue?.. no other trouble at the other airports.."
Pros: "Face recognition was amazing"
Cons: "Too hot on plane"
Pros: "Restrooms clean, decent food and drink, nice cabin crew."
Cons: "No complaints"
Pros: "Good selection of movies."
Cons: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
Pros: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Cons: "Nothing to say"
Pros: "Nice flight ...was comfortable travel ...good food.Thanks"
Cons: "No such things"
Pros: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Pros: "The boarding was easy and you didn't have to wait inline for that long"
Cons: "KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded."
Pros: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Cons: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."
Pros: "Left ontime and service was excellent."
Pros: "Bording was good and general flight ok"
Cons: "This airplane must be the oldest in the fleet. No USB, no charging, no touchscreen technology, no plugs, no bluetooth."
Pros: "The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble"
Pros: "Just great crew."
Cons: "Not comfortable at all and will not book KLM again."
Pros: "Got to Amsterdam on time and everything was great including the staff"
Pros: "had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK"
Cons: "suitcase didn't turn up, although connection was quite tight"
Cons: "OLD plane without comfort or entertainment"
Cons: "Pet was left behind at vacation destination as pet's reservation (made and confirmed through KLM) was not found at check in. Waiting for Customer Care to help get pet home and take responsibility for situation and getting no response. Very dissapointed, considering law suit."
Cons: "The bags where damaged from the staff"
Pros: "The crew was very pleasant and professional. toilets were very clean adequate overhead space"
Cons: "Very uncomfortable seats in Economy Comfort. Legroom and recline were OK but the seats were extremely narrow. No evening meal and breakfast was minimal"
Cons: "The crew on the Lagos Amsterdam route (in economy) are particularly unfriendly and brusque. This is my experience each time i fly this route in economy"
Pros: "Having exit aisle made a huge difference in comfort Crew were EXCELLENT"
Cons: "Food was not very good Tasteless and rubbery"
Cons: "Very slow service. I wanted to by several goods from duty free. But crew served only first 20 rows of aircraft."
Pros: "The flight crew were kind, polite, and attentive."
Cons: "Bussing to the plane was a bit odd, but the crew remained organized in doing so. When we arrived to the plane, they had both entrances open so that those sitting near the rear of the plane would enter from the back. Plane was a little chilly, but I have come to expect that one most flights."
Pros: "Flight was quick, professional, friendly."
Cons: "The flight was very delayed. We sat on the floor because there was not enough seating. We eventually had to squeeze into buses and drive around the tarmac to find a plane. We lost 5 bags in the process but eventually got them 2 days after arrival. the bags did not show up when we originally were told they would."
Pros: "...The transfer at JFK was terrible"
Pros: "In general, it was ok"
Cons: "Flight was delayed and because of this I missed my connection flight to Amsterdam"
Pros: "- entertainment systen was OK (movies), but has no current news - food was good - windows can be darkened progressively"
Cons: "- Schiphol airport (AMS) is small, crowded, noisy; no water fountains; toilets are dirty and insufficient in number; SFO is much better - KLM boarding process was chaotic (not by group or row number), boarding/security personnel (4 old guys) didn't have a clue - 787 is noisy, chairs are uncomfortable (my back still hurts) and very close together, they also recline way too much - food trays not collected promptly - noisy babies on all flights - clearly not enough cabin crew for a full flight - no or wrong info by pilots on timing (crew are always lying anyway) - gate is all around the back at SFO (long taxi to get there) - they inserted people in wheelchairs during deboarding thus holding everybody up."
Cons: "The entertainment did not work good the entire flight"
Cons: "Food was not fully prepared. potatoes were hard."
Cons: "I could put my seat down, the button wasn’t working.."
Pros: "Crew was amazing and seats were comfortable."
Cons: "Tv screen didn’t work very well. ( picture was fine but the function buttons were terrible)."
Pros: "A very quick flight, but the crew was quite friendly!"
Cons: "I would have liked for there to have been a gluten-free snack available."
Cons: "Very professional, helpful and friendly. Clean, great ride, smooth landing."
Pros: "Very helpful and accommodating"
Cons: "Thanks Lufthansa for amazing service!"
Cons: "The bathrooms really needed more care in this trip, VERY different from my trip to Brazil."
Cons: "Better entertainment"
Pros: "The economy seat was surprisingly comfortable"
Pros: "We upgraded our flight from Frankfurt to business class--so worth it."
Pros: "It was very comfortable and service was great and good food and drink"
Pros: "Not much compare to other airlines"
Pros: "I liked that we got served a lot of snacks and food :)"
Cons: "Nothing honestly! Smooth flight :)"
Pros: "The plane was on time and staff on the plane where nice"
Cons: "Walking from one terminal to terminal was quite a problem. when the staff are checking before you pass through the security after you arrived form Lagos to Frankfurt was quite rude. I had a electronic boarding pass on my phone for some reason the wifi from the airport was slow in allowing my electronic boarding pass to work and the staff was impatience with me and rudely asked me to get off the line."
Cons: "The flight never took off after 3 hours on board on the tarmac. There was poor communication from the staff at the airport and no compensation from Lufthansa."
Pros: "The food out of everything"
Cons: "Customer service , the air craft , the blankets"
Pros: "Food was good but it would be great if we can select more options online before boarding the flight. Beverages were served without ice and you have to ask for ice cubes every time"
Cons: "AC in flight from Seattle to Delhi was at high temperature so we didn’t use any blankets or were not comfortable enough to sleep"
Cons: "Online check-in did not work. When I checked in at the airport, I received only a middle seat."
Pros: "Everything especially the food and the friendly stewardesses!N"
Cons: "Stuck in Frankfurt due to weather which I understand but no one helped us navigate the customer service lines and it was utter chaos!!! I stood in line for four!!!! Hours and did not get checked on once then i found out I did that for no reason and i had to wait In another line for almost two hours!!! Then then next day my flight was delayed for four!!! Hours due to engine issues and they had to get a new plane so the rerouted two flights had To be canceled And I was stuck overnight again in Dallas. No one met me at the gate or had anything to say to me. Not really one ounce of customer service . I could tell it was Hard with the airport closing due to weather but this is an international flight and someone could have done something to help me just navigate the process over the three day period. One woman who I finally talked to in Frankfurt spent an hour with me when i was utterly exhausted and there were No more flights or hotels left She was To be commended. The rest was chaos and exhausting and I still have another flight tomorrow."
Pros: "Crew was nice."
Cons: "This was an emergency trip to see my mother who was in the hospital. The flight was delayed so I had no option but to board the next day since I wouldn't be able to make it to the connecting flight in Frankfurt. They couldn't give me another connecting flight since it was all full. Because I booked my ticket only hours before my flight, they said it might not be possible to fulfil my meal request since there's a 24 hours cut off. However, now I had to cone back to the airport and take the next days flight which gave the airline more than 24 hours from my original meal request. I still did not get the meal I requested, the crew didn't know about it and didn't have any to spare. This was my first time flying Lufthansa, I probably won't try it again."
Cons: "We were 24 hours late for departure without warning. We only found it out at airport. Air attendant didn't take customer's complain seriously. When we asked if there were a choice for food. Answer was YES - to eat or not to eat."
Pros: "The crew was extremely responsive, inviting, and constantly walking about the cabin to see if passengers needed juice or water. The boarding, for such a large flight, was pretty smooth."
Cons: "The small screens for entertainment need to be updated. It took mine a few minutes into the flight before I could access all of the entertainment options. Additionally, the touchscreen was very difficult to navigate, as it jumped between non-responsive and too sensitive throughout the flight. Furthermore, the headphone jack should be updated, so that passengers can use their own headphones without an adapter. The headphone audio setup at my seat did not work very well."
Cons: "No problems average flight slight delays."
Cons: "Leg room was less"
Pros: "Smooth flight"
Cons: "Movie selection is very limited"
Cons: "no tv and long flight. Food was terrible."
Pros: "Accurate. Friendly."
Cons: "My suitcase weal broke during the flight!!"
Cons: "The food is not tasty"
Pros: "Comfort, food, service - all were superb."
Cons: "Can't think of a thing."
Pros: "The crew was spectacular. They had 20 crew members."
Cons: "Our luggage did not arrive at our final destination of Madrid. It was awful. Also, after many passengers, including us, had fallen asleep, they woke us to put our seat backs up so the people behind us could put their tray tables down."
Pros: "I enjoyed the meal service, drinks and entertainment."
Cons: "My final leg of the trip was delayed by 3 hours, making us sit on the plane. I missed my connection in Minneapolis. Not happy because the airline did nothing to help me get home."
Pros: "The food was okay and the crew did their best to make us comfortable once we were on board. We flew business class, so that was probably a factor."
Cons: "Everything else was horrible. When we got to the airport, they didn't even know we were coming. They sent us to two other airlines, assuming we were flying with a partner airline, then tried to shift the blame onto Kayak. When -- and ONLY when -- we pointed out that we'd actually booked directly through Condor and Kayak had only served as the intermediary, they gave us a direct line to call. Then their agent said "You can't always trust the people at the desk, you know." Oh, really? If I can't trust your own agents, who can I trust, exactly? It turned out that we had an initial flight to Minneapolis, which was NOWHERE on the itinerary, on Sun Country. The Sun Country folks, thankfully, were enormously helpful and we made our flight with 2 minutes to spare. But it doesn't end there. We'd paid for business class all the way, but only got it on the interseas portions of our flights. And they lost our luggage on the way home, to boot. Take home lesson? NEVER FLY WITH CONDOR. I'll walk to Europe before ever booking with them again. And I'll make sure that all my friends and colleagues, all of whom travel extensively, know of our experience."
Pros: "Crew was friendly. Received very filling meals. Free movies available for watching."
Cons: "We sat on the runway for over an hour with no explanation as to what was happening. At least overall, we only arrived half an hour late."
Cons: "Seats recline too much. When the person in front of you reclines his/her seat, you feel like you're in a tunnel with the seat back just inches from your face. However, the flight attendant was very kind and asked passengers to lift seats for the main meal, which was very nice."
Pros: "I like the service, friendly flight attendants. Flight was punctual, food was good."
Cons: "I don't understand the boarding process with Lufthansa. Lufthansa does not board by zone but they let everybody board at the same time. The seats in economy class are not wide enough."
Pros: "The flight itself was fine."
Cons: "Getting to LHR early for. 6:30 am flight was no use since they don't have any departing flights between 11pm and 6 am. So we were stuck in the lobby for hours until ticket agents arrived at 4 am. There was one open coffee shop however. Then we waited for security to arrive at about 4:30 am to get through and it was quite a slow shake down. One through there were no restaurants open until 5-5:30 am. The flight itself was fine. Facilities at Frankfurt were minimal with toilets offering only one stall each. While standing in the long queue a lady and her young daughter were rudely ushered out by the male custodian for cleaning, and then it could not be used for another 10-15 minutes."
Cons: "old model aircraft"
Pros: "I love Lufthansa: flight attendants so attentive, Complimentary services that other airlines charge for. Attentive staff...and I flew economy."
Pros: "Good in-seat entertainment"
Cons: "Uncomfortable seats Mediocre Food"
Pros: "Professional crew, easy travel."
Cons: "Close seating."
Pros: "Clean, good pilots and quick"
Cons: "Food was bad"
Cons: "Umm. It was cancelled due to union workers striking. It was great to spend our last day in Barcelona stressing over whether we could get back home."
Pros: "That Luftanza was able to rebook my flights so that I could leave as planned. Instead of flying from Dresden to Frankfurt I flew from Dresden to Dusseldorf. The flight was excellent, operated by German Wings. There was more leg room on this flight than on the transatlantic flight."
Cons: "That I had to take an earlier flight than planned, 0840 instead of 1050. This meant we all had to get up around 0400 to get to the airport, and I then had a little less time with my family. When one lives so far away each minute is precious."
Pros: "Best crew ever. By far most friendly staff and excellent service."
Cons: "Nothing that I know"
Cons: "Rather slow...and a lot of time standing around."