10.0 Excellent16 Sep 2021
We rented a car for a month from FRA and the process was very easy. The rental drop off and pick up is within the terminal too so it convenient. They also offered full insurance coverage on the vehicle for a very reasonable price. The car was modern, clean and got 500 miles to the tank!
8.0 Excellent13 Dec 2019
The original Avis representative at check-in had asked me if I wanted GPS. I said no, and although I can speak some German I was tired after a long flight and signed the contract without noting that I was paying for additional GPS that I did not ask for. Upon returning the vehicle I spoke once again to a different person at the counter telling her the situation and was given a credit for the GPS
2.0 Mediocre27 Aug 2019
NothingTurned to be a scam, supposed to be a VW Sharan van or similar, but they said there was a mistake in CarRentals.com reservation with Avis and they will give me a station wagon instead, and if I wanted a van I had to pay $1780 instead of $630. Both are unprofessional, CarRentals.com and Avis.
3.6 Mediocre8 Aug 2019
The rep told me about the charges and advised to bring back the car with full tank to get 120$ credit but upon returning my car, not only did I not get the credit, I was over charged an additional 500$.. dishonest staff attempting to over charge you so they can get a commission..stay away!!
5.6 Okay22 Jul 2019
They charged Euros 2,000 for scratches on bumper. Total rip off.
8.8 Excellent8 Jul 2019
Car smelled and was dirty
10.0 Excellent2 Jul 2019
it was very busy and and they handled it wellcar ready sooner, they had to "find" one
5.6 Okay25 Jun 2019
Waited in line 30 mins. One person on duty handling many customers. Nothing on the agreement said pick up the vehicle in Term 2. Turns out, was only in Terminal 1. Would have been nice to know. Didn't have what I reserved/tried to up sell me for $400 more. I refused..finally got the price I reserved
2.0 Mediocre11 May 2019
I got a phone call from Avis office in Frankfurt a day before my departure from the US to confirm that I would pick up a car from Frankfurt airport, not in downtown Frankfurt. I got to the airport and was told there was no car for me. I ended up renting a car from a different firm.
6.0 Good2 Sep 2018
Good value, but business practices lack integrityGood value, clean car, contract was all in German, so no way to know what I was signingHidden and unexplained fees. Returned car on time, but contract showed counter time rather than actual checkout, so it was 40min late. Wanted to charge me 440€ until I complained. They quickly fixed it to the original price of 114€. Wonder how many business travelers just accept such things because they're not the ones paying for it. If you have to make money by deceiving customers, you should probably find another thing to do.