Too many people in the fight. The customer service and Communication need to be worked on. Also the translation to from a different country for foreigners need to be worked on to.
I will never book kayak again, it looks everything was fine, but when I got to the airport the informed they inform me that I have a reservation but not a ticket. I try to contact kayak never can go through anyone after over 1 hour of trying we discovered thar although they took our credit card information. The card was never charged and we have to buy a whole new ticket.
No food except a piece of chocolate and a small bottle of water. It’s a 200€ flight.
Everything was very good, but my luggage was lost.
Cons: "Flight was delayed 40 minutes and arrived 2 hours later."
Pros: "Uncomfortable seats."
Cons: "Seats, and helping passengers when they have delays"
Pros: "The punctuality and the entertainment"
Cons: "Perhaps a more organized boarding process"
Cons: "Three hours departure delay from Munich to SFO"
Pros: "Comfortable seats, adequate legroom; clean aircraft, polite and professional crew."
Cons: "Super crowded gate -- but that's more the CDG problem than Norwegian's one."
Pros: "Airplanes, crew, entertainment on Lufthansa airplanes"
Cons: "Leaving Frankfort on-time"
Pros: "Standard good Lufthansa service"
Cons: "Munich airport is very difficult to reach. I avoid it whenever possible."
Pros: "The crew was attentive"
Cons: "We sat on the runway for an hour."
Pros: "Friendly and cheerful crew. Very generous with the drinks."
Cons: "Very very long walk from aircraft to Schiphol exit. I must have walked for 20 minutes to get out. Not really Lufthansa's fault though."
Cons: "The plane was delayed"
Cons: "The plane was too warm. It was a full flight and you need more air circulation. The movies were old and you need more current ones. For a snack we were offered a cookie or some sort of sandwich, there were chocolates and fruit on the tray but they weren’t offered."
Pros: "Nice comfortable flight"
Cons: "misspellt my name!"
Pros: "on time, great cabin crew"
Pros: "There was a mechanical problem with my flight from Berlin, so I missed my connection to Atlanta. The agent booked me another flight on another airline flying out of a different city. If you travel enough eventually things happen. The airline was responsive in fixing the problem."
Cons: "The airline agent offered me a 10€ voucher to any where in the airport. While I was greatful, my time is worth more than 0.6€ an hour. An upgrade to Economy plus would have been better. There were 2 seats available."
Pros: "I like everything about this airline. The entire crew is always happy to serve and extremely helpful. The food is very good and served hot. When our flight was delayed and it was questionable whether we'd make our Lufthansa connection, there was a small bus with 2 Lufthansa crew members waiting for us on the ground - they escorted us through Customs and directly to the door of the airplane so that we'd make the flight. Service I have never gotten on an American airline!"
Pros: "We very much appreciated you the Lufthansa agent helped us after we missed our connecting flight to Toulouse due to German passport control. She was able to get us on a flight to Munich then on to Toulouse. We were able to get to Toulouse 4 hours after originally planned."
Cons: "Though our flight arrived in Frankfurt on time (6am) we missed our connection to Toulouse (7:20am) because of the passport check in Frankfort. There were only two agents and they were working at a snail's pace. It was incredibly frustrating and if this happens often, those flights shouldn't be advertised as connecting."
Cons: "Lack of drinking water fountains at the KRK airport"
Pros: "Great crew!"
Cons: "The sound quality of the loud speakers for the announcement was awful. The sound for the movies was also not great."
Cons: "Disappointed that the only snack was Pretzels. First meal was pretty good, but out of options for second meal when attendant reached me - no one wanted a curry hot dog six hours into eight hour flight."
Pros: "Everything was good except for the flight food. I tried the pasta and couldn’t eat it."
Cons: "Attitude of staff very poor at a request for a drink of water"
Cons: "It was a different way later flight"
Pros: "One of flight attendants lent me her phone charger to charge my phone which absolutely saved and they were just generally very pleasant and easy to interact with."
Cons: "I payed extra 35$ for my seat but there was no leg space at all . There were already two metal boxes under my seat I literally crunched my feet under the seat . Worst travel of my life. The food options were over by the time they came to us. So had to eat what was remaining. Not good at all"
Pros: "New planes, friendly staff, decent space even for economy, great food"
Pros: "This is about kayak. There's no relationship b/w kayak and lufthansa. Booked my flight through kayak going was okay but returning back was messed up. Kayak booked it in such a way that my schedule was from lagos to Frankfurt to Zurich to toronto without considering the fact that I needed a transit visa which I was not aware of as no one to advise me ahead of time . I ended up paying additional $750 CAD just to change my itinary. This was a very sad experience will never use kayak or recommend to others. My booking number is T28V67. They should have customer service agents to advise people."
Cons: "Kayak did not provide useful information regarding my flight and does not have contact centre like call center where customers can reach an agent for further assistance. When I contacted lufthansa was asked to contact kayak but no number for kayak"
Pros: "the crew and entertainment were excellent"
Cons: "the comfort of the seats is terrible. the boarding process was: 1st class, then everyone else. no zone or seat range loading..."
Pros: "Nothing so far"
Cons: "incoming flight was delayed by 1 hour, ensuring that we missed our connecting flight from FRA to BOS. Lufthansa staff could have already booked me on a next flight instead of having me go to a service desk and NOT being able to get me on a flight - I had to make my own arrangements while calling the Lufthansa help line.... Not a big fan of the airline and will try to avoid as much as I can."
Pros: "Prem Econ was good. Space, crew, etc."
Cons: "Could have had additional snacks or drinks during the flight."
Pros: "Our dinner meal was quite good for airline food. After they reset my TV three times, it worked good."
Cons: "The breakfast left a lot to be desired. Leg room was very limited, especially after the person in front of me reclined their seat."
Pros: "Crew was great and helpful. Flight was half empty so it was comfortable."
Cons: "The plane was not very clean."
Pros: "Flight from Budapest to Munich was slightly delayed and I had a tight connection time to begin with. The effort the Lufthansa staff made to get me to me connection was heroic."
Pros: "Crew was friendly. I enjoyed the choice of entertainment. Food and drink were fine."
Cons: "I wish we had more leg room. It was so crowded and I could barely move!"
Pros: "The crew"
Cons: "No TV"
Pros: "More leg room than the A330-300 we took to fly from Charlotte to Munich."
Cons: "The ground crew. One young employee checking the boarding passes in Munich was rude and condescending."
Cons: "I order a seat near the window A9 but this seat has no window. the crew did not solve the problem even I ask them and note that is important to me/"
Pros: "Boarding was okay, we still had the rush towards the beginning and the concern is always finding overhead space"
Cons: "Apparently if you're not awake when they ask you your choice, and it comes time to pass out food and you're awake... You don't get any. Really horrible. Food being handed out, you're hungry and not even an offer. They simply skip you."
Pros: "The seats are normal, the food was fine, but the service was lovely, smooth and always with a smile. We left arrived in Frankfurt almost on time and I would definitely fly Lufthansa again!"
Pros: "The crew were excellent, seats were comfortable, and the entertainment system had enough options to pass the time."
Cons: "The food was less than desirable."
Pros: "GREAT BEER EXCELLENT AIRLINE!"
Pros: "Overall it was a great experience."
Cons: "Baby crying for the entire flight from Munich to Denver."
Pros: "Very good experience. Good movies."
Cons: "The LH reward program is not very user friendly."
Cons: "Economy plus seats were a disappointment. Instead if the bottom cushion sliding out as with the Boeing 777, the seats recline too much. Uncomfortable getting in and out of our seats. Also, there are not enough restrooms. Lines of 5-7 people were common. I will not fly the A380 again."
Pros: "The crew was quite nice and boarding at Philadelphia was organized."
Cons: "I was disappointed with the movie selections; there weren't many new offerings."
Pros: "Food, very well organized crew"
Cons: "No leg room, long flight"
same as from LUX … professional, nice.
Nice flight but from Entebbe to Amsterdam they didn’t get me what I requested for the baby.
I love KLM, its very spacious and clean and the landing is always very soft. Great Airline!
Not the first time we have experienced defective entertainment system on this trip. It should be upgraded.
Cons: "The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!"
Cons: "When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry."
Cons: "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."
Pros: "Good amount of space on the plane, lots of movies to watch, good food and drink."
Pros: "The aircraft"
Cons: "No overbooking next time!"
Pros: "Comfortable seat, great crew."
Cons: "Flight delayed, no USB port and no entertainment"
Pros: "Crew helpful. Food good."
Cons: "Better range of movies please"
Pros: "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
Cons: "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."
Pros: "Service is awesome. Food is great."
Cons: "People with short connection are affected by the 15 to 25 minutes delay."
Cons: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."
Cons: "I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got"
Cons: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
Pros: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"
Cons: "old screens and entertainment system leg room to small"
Pros: "Crew was very friendly. Nice that wine was served without charge."
Cons: "Announcements from the cockpit were hard to hear. Food has been better in past."
Pros: "The service"
Cons: "The seats"
Cons: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"
Pros: "Good selection of movies."
Cons: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
Pros: "kLM staff was great."
Pros: "Professional crew. Good boarding."
Cons: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."
Cons: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."
Cons: "The movie selection did not seem extremely varied."
Pros: "He missed it due to having a 32 minute layover, which he ran all the way to board."
Cons: "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."
Pros: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Cons: "there was no lounge close to our departure gate"
Pros: "Sandwich was incredibly tasty (although not much filling)"
Cons: "2 hours on the tarmac delayed with no explanation. Uncomfortable seats, no leg room. Poor management of seating, there was enough empty seats to have groups together but they were split up. Drinks served from a communal bottle in a polystyrene cup."
Cons: "Actually the Welcome on board announcement. The part where they special welcome loyalty program members. I do not get that... I am an explorer holder my self, but really?? so other paying customers are not as welcome. This is leftovers from the older days.."
Pros: "Friendly staff"
Cons: "Entertainment was dated and poor in function. Our bags were 99 dollars each and we’re both lost and didn’t arrive. I just filed a claim and got rude service saying I should have filed the claim at the airport baggage area but there was not anybody there to do the claim then he agent upstairs said they just spoke to them and they are there and I should have done it there. This was so rude and there is no way to get back into customs area. If we paid 200 for bags I expect them to arrive on time. I’m asking for a refund of the baggage fees."
Pros: "Very friendly crew"
Pros: "The food was excelent"
Cons: "I have to pay to pay a little more confort"
Cons: "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."
Pros: "Usual professional and friendly service from my airline of choice for most destinations."
Cons: "old plane, tight and uncomfortable"
Pros: "Everything. Staff incredible."
Pros: "Timing & efficiency. Good food though only a sandwich."
Cons: "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"
Pros: "No chargers or tv on planes"
Cons: "At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!"
Cons: "The bags where damaged from the staff"
Pros: "The cabin crew, the flight and communication and the cleanliness of the plane."
Cons: "It was really unclear which desk to use at Birmingham airport to check in. It was extremely stressful for a first time flier as I had no idea what to do - the desk location wasn't marked clearly and when no staff were there it wasn't clear that the desk was open."
Pros: "Speed, crew, and reliability."
Cons: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Pros: "Quick (relatively) flight."
Cons: "Skinniest seat ever. Couldn't even lean back. I now have hunchback."
Pros: "Excellent service, excellent food."
Pros: "Was able to check in online, very convenient and easy to access site."
Cons: "I didn't go on this flight, unable to leave Seoul (to Beijing) with China Southern."
Cons: "I slept didn't have snack offered and no entertainment"
Luggage handling. Arrived in Johannesburg without my luggage. Communication regarding lost luggage is basically non-existent.
Good cabin crew, Wi-Fi availability al through my trip.
The de-planing process could have been better in Buenos Aires - it took a long time before the aero bridge was connected - not the fault of Air France..
Could not hear announcements from staff. Luggage in hold was delayed on both legs of trip.
Not the best crew. Extremely annoying with mask wearing. Even when I was eating and drinking they would come up to you to tell you to wear your mask. Extremely annoying.
Pros: "The seats were much more comfortable then my last flight. The entertainment system was also updated from the 1980’s remote and cord ones on my flight from DC to Paris."
Cons: "There was no food between the two meals on an 8 hour flight. I had a flight attendant rudely tell me that there is nothing to offer until the next meal. No one reached out to me about the horrible flight and comments I made from the last flight."
Cons: "This airline charges for everything, and after you pay once, they try to charge you again, and again, and again (four different people tried to charge me 4 different times for my two checked bags). And they lost the record of my payment, so I had to show 4 times the Amex receipt showing that I had paid before. It took 45 minutes and 4 non receptive agents for me to get my luggage checked. British Airways is significantly better."
Pros: "The seats, staff, entertainment, particularly liked that you served hot chocolate! The staff were very polite, friendly and helpful."
Cons: "Food -vegan menu was bad for n the outgoing flight, better on the incoming flight. No vegan food available on domestic fight. Sitting in the aisle seat meant often people pushing past your seat."
Cons: "I dint like the way you guys sold me the tickets with only one bag to check in with when I went to the airport I’ve got to pay 58 pounds extra I was not happy with you guys so next time you have to tell your customers before they buy the tickets that’ it’s one bag check"
Pros: "Entertainment system failed repeatedly."
Cons: "Entertainment system failed repeatedly."
Cons: "No entertainment facilities"
Pros: "The crew was nice and the seat comfortable."
Cons: "Never got the pre-ordered wheelchair in Paris and only after long negotiations at JFK. Also, Delta lost my checked bag between JFK and DCA."
Pros: "Food and drinks very good"
Cons: "In economy class the movies unable to listen to with ear buds. Bring my own next time."
Pros: "In flight entertainment was great"
Cons: "seats very uncomfortable, boarding was a mess in Paris, priority luggage was annoying and made us miss our connection flight (as well as numerous delays)"
Cons: "Too much time spent at boarding. On luggage missing."
Cons: "boarding wasn't good."
Pros: "Nice staff. Flight on time."
Cons: "Bus to plane. Long walk to terminal upon arrival. Long Liong customs line?!!??"
Pros: "Great seat. Comfortable. Quick boarding."
Cons: "Asked flight attendant to wake me for breakfast....forgot. Long wait for bathroom,"
Pros: "The crew was very accommodating. I couldn’t have ask for anything better...pass on my praise to the flight crew of 0083"
Pros: "The flight crew on the flight was amazing. Went beyond basic needs and requirements."
Pros: "Just a routine flight but done with perfect execution."
Cons: "Not much legroom."
Pros: "Food was good, crew was very professional and courteous. Flight was smooth."
Cons: "Coach was cramped and the video system didn’t work very well"
Cons: "My luggage was lost in Paris. Now I need to wait still."
Pros: "Their evacution video is interesting"
Cons: "The aircraft is a bit old and somehow the flight crew didn’t offer me the full menu as the menu describe. First time encounter that in a business class"
Cons: "Security services at Manchester airport...too long and not friendly at all"
Pros: "The crew were nice."
Cons: "The boarding process was horrible and it involved climbing down steep stairs from the air tunnel to the tarmac to board a bus that took us to a far distance where the plane was parked. Had to new walk in the sweltering heat to the plane can climb up steep stairs in the heat! We were now kept in the plane for another hour with no aircondotion. It was boiling hot in there. We had to use the safety manuals to fan ourselves. We eventually left late and got to Lagos one and half hours we were meant to get there. Lastly not all the luggage arrived. Two days into my arrival and I am yet to get all my luggage. It was truly a horrible experience which was echoed by fellow passengers."
Cons: "Airplane really old. Cabin configuration economy was in front of economy plus. Just 1 bathroom for economy and economy plus. Economy plus seats old and uncunfuttable ( more than it should be )"
Cons: "The seat seemed smaller and space was very uncomfortable. The boarding process was very painful because we had to wait for a longtime."
Pros: "The cabin crew was very good!"
Cons: "The economy premium seats are very uncomfortable"
Pros: "The noise-canceling headset is good."
Cons: "The premium economy seat is not reclined at all. The neighbor's seat is too much flexible. This is a maintenance problem. We report these problems to the crew, though there ignored... I should have chosen an economy class seat."
Pros: "Flight was smooth"
Cons: "The flight was late, real late."
Pros: "Super fast boarding and smooth takeoff"
Pros: "Service was excellent, top of line Food ,some of the best I’ve had on a airline Seats & pillows comfy But we were in La Première! Also the equipment- a380 was terrific"
Cons: "Only 1 bathroom (toilet) for all of first class"
Pros: "The cheese and the bread"
Cons: "The unprofessional staff during boarding and food serving"
Pros: "All was good we didn’t feel the time 9 hours passed easily"
Cons: "Nothing special"
Cons: "no vegeterian sandwiches very disappointed"
Pros: "Staff was nice"
Cons: "Very cramped. Poor leg room also with.metal bars under seats that further. Limited foot room. Terrible options in movies."
Pros: "The inflight service"
Cons: "The 3 hours delay"
Cons: "The air France flight was overbooked and we had been in standby until the last minute"
Pros: "Missed connection and it was airport not Delta that was the problem. Not a good way to start a vacation. Rating is for the Paris Airport, not the flight crew or Air France employees. Still sitting in the airport when we should be at our destination."
Cons: "Hundreds of people missed their flights. Delta had us into Paris with an hour and a half to get to connecting flight. Missed flight due to huge delay in passport approval. They seemed completely unprepared."
Pros: "Arrived on time"
Cons: "Cattle car accommodations"
Cons: "Business Passngers have to wait in the same bus to board the flight what is the point then...."
Pros: "We were on a 9 hour flight which is pretty exhausting on its own. However, Air France provided you with a pillow and blanket, as well as headphones, so that you can make the best of the long trip."
Cons: "The chairs, for whatever reason, after just not that comfortable. Too squishy and they make noise when you adjust your position. I fidget a lot on flights so I felt like I was making a lot of noise. Also the plane didn't have cold air, do you get toasty pretty quick."
Pros: "A short flight but attendants served us a snack and water with a smile."
Cons: "No business class"
Cons: "Delay over an hour"
Pros: "Comfortable, good food and good crew"
Cons: "Flight was late due to earlier mechanical error. These things happen but still annoying when they do. Crew didn’t seem too bothered."
Pros: "Out of my four flights with Aer LIngus, this leg of my trip that both left and arrived on time. It is sad, that when landing they had to say thank you for flying another on time Aer LIngus flight. Makes me wonder how often are you not on time? My experience says 75% of the time your late."
Cons: "First off, don't try charging me 150 euros to check my bags when I already paid for it at booking. Then who charges for 2,50 for a can soda on an air plane? Lastly, I'm 6'4" and the seats were so close there was no way to sit without my knees pressed into the seat in front of me."
Pros: "Good food"
Cons: "We arrived late to Dublin because of weather and we’re going to miss our connection to Leeds so they rerouted us via Manchester but our bags, though tagged “Rush” did not make it on the new flight and we were without them for five days! we still had to get to Leeds so we had to pay for train tickets"
Cons: "Nothing, everything was exceptional"
Cons: "Best flight I have ever been on"
Pros: "Crew was very nice"
Cons: "When I checked in, I was asked if I would consider taking a United flt instead of aerlingus. I agreed but the flight had already filled up so the woman checking me in offered to seat me at an exit row. However on check in I realized she gave me someone else’s ticket. It was disappointing. My first f"
Pros: "Great crew on board. Very helpful and friendly."
Cons: "Check in staff need more customer service training."
Pros: "Hostess were helpful and friendly"
Cons: "Middle seat in first row and my bag half way down the plane so although I could’ve been first off I was in actual effect the very last."
Pros: "Flight attendants were great!"
Cons: "Roomier seats, include a beverage (soda, juice, and at least water), child free section"
Pros: "They provided a lot of leg room and we arrived about an hour ahead of schedule."
Pros: "Flight on time"
Cons: "Upon check in Dublin there was only one attendant at the check in counter in business class. Had seat assigned when I booked the flight and check in counter gave different seats so was not sitting beside my husband."
Pros: "Could not get seat assignments online when checking in."
Cons: "My flights were cancelled by Aer lingus and I was rebooked improperly, resulting in my being removed from a plane and having to be rebooked at least three times because of how long it took."
Cons: "not even free water."
Cons: "The flight was nearly an hour late taking off."
Cons: "Paying for inflight drinks. All US airlines provide FREE complimentary drinks and snacks. Seemed in poor taste to charge for such things made the airlines appear cheap."
Cons: "Overall poor customer service!"
Pros: "When boarding, initial impression was that of a very clean and fresh atmosphere. Attendants appeared very neat and acted very professional. More so than any airline I have travelled with."
Cons: "Didn’t serve wine"
Pros: "I have never been on an airplane with a crew that constantly gave out orders during the flight. Having the trays and seat backs put up one hour before the flight landed? Frequent barking about the shades needing to be up or down? Making you put your seat back up because someone’s drinking coffee behind you? It got old. I suspect this is a company thing. They seemed friendly enough but they have their marching orders!"
Cons: "See above"
Pros: "Friendly helpful crew"
Pros: "Quick Boarding"
Cons: "Flight was delayed for an hour"
Pros: "Flight attendants were excellent."
Pros: "Passengers were spread out. Empty seat between each of us"
Cons: "I am tall and I find the rows too close to eachother"
Pros: "had a row to myself"
Pros: "Boarding went really smoothly and everything was on time."
Cons: "No free beverages, not even water!"
Pros: "Flight attendants were nice looking, very friendly, smelled nice they could not have been warmer people!!"
Pros: "everything was good as usual"
Cons: "check-in desk couldn't check me through to my connecting flight with Virgin Atlantic so I had 15mins once landed in Heathrow to get through passport security and checkin at Virgin Atlantic desk.... I'm young and fit so was able for the dash but elderly or familys would not have made the connecting flight in that time"
Pros: "flight was 1.5 hours late"
Cons: "Nowhere to lift my foot on entire flight"
Cons: "Custom made bike box erroneously classified oversized, but they didn't charge for it so ok"
Pros: "Crew, speed, ease of security at Cork"
Cons: "The lady in 1C who turned her phone on as soon as we hit the British coast"
Pros: "The on-screen entertainment as good and easy and free. Nothing was complimentary - not even water! Cabin was very clean. Captain was quite cordial and informative."
Cons: "The sound quality on the entertainment system was horrible - they provide cheap earbuds that are horrible and you can't use your own because of non-standard plugs."
Pros: "Good in flight entertainment system. Lots of options."
Cons: "Be very aware of your seats proximity to the restrooms. I paid for the extra legroom seat that turned out to be where everyone waiting for the restroom stood. I felt very bad for the passenger who was seated directly across the aisle from the restroom door."
Cons: "Seats don't recline. Didn't tell all snacks and beverages were not complimentary"
Pros: "Speed of boarding from both the gate crew and the cabin staff. At that hour of the morning the last thing you want is hassle when boarding."
Cons: "It's a very very early morning flight."
Cons: "3.5 hr delay due to mechanical issues. Missed connecting flight."
Cons: "Lunch was extra even though it was noon."
Pros: "Punctual and on time"
Cons: "Nothing really"
Pros: "Boarding was quick and efficient. I was seated quickly and the flight took off on time. No complaints."
Cons: "They need to tell travelers starting in noneuropean countries that their luggage will be separated and arrive on different carousel than travelers starting in Europe on same flight."
Cons: "Paying for the cup of teA seems a bit mean"
Pros: "The crew was helpful and the plane was clean."
Cons: "The rows were terribly tight (no one in my group is over 5'1" and neither of us could cross our legs). The cabin was too bright and the announcements were too frequent to be able to rest."
Pros: "Friendly crew."
Cons: "Having to use steps at Cork airport . The cost of tea served in a disposable cup is too expensive."
Pros: "Pretty much everything"
Cons: "Couldn't get sound in both ears on headphones. Otherwise ''twas a great flight!"
Cons: "Most airlines do boarding by letting people who seat in the back of the plane first. Air Lingus let all people go in at the same time which causes chaos."
Pros: "Good ticket price."
Cons: "High priced sandwiches and beverages. Even coffee/tea is for additional charge."
Improved from 5 years ago
Almost 1 hour delay; endless boarding; cabin was dirty
Food was just a cereal bar and a little bottle of water. for 200 euros.
Pros: "I was upgraded to first class because the flight was not full. So that was truly a blessing! And the service was great!"
Cons: "Nothing, one of my best flights ever."
Pros: "good noise cancellation"
Cons: "Even a small coffee/tea service would be a nice addition."
Cons: "Entertainment didn’t work, big delay broken seat"
Pros: "Attentive crew, plenty to drink"
Cons: "Not crazy about the seat arrangement on this plane"
Cons: "Very delayed - both on takeoff and on landing"
Cons: "When we boarded the plane it was a bot chaotic, quite a few people were sitting in the wrong seats (including someone sitting in mine). There was also a delay in departing because of weather (which isnt the airlines fault) but maybe a complimentary bottle of water would have been nice."
Pros: "Great communication from all aspects of crew etc during our delay. Fantastic flight crew who are very sweet and caring. I also enjoyed that we had meals on the flight and didn’t have to pay. That is such a simple but wonderful things."
Cons: "Delayed due to storms etc. Never ideal."
Pros: "Despite having a delay in Denver, we were able to arrive on time. The crew was very friendly in greeting us as we boarded the plane"
Cons: "The boarding process was hampered by too many people putting too much carry on luggage in the overhead bins. Many put things in the overhead bins that could have been put under the seat. It didn’t seem like the crew was paying too much attention to this. In general the crew was pleasant, but there didn’t appear to be much sincerity in the pleasantries."
Cons: "Left Washington two hours late. Left London on return 45 minutes late."
Pros: "The way the crew interacts with passengers one has the feeing that we were all one big family! Special hats off to Freedy who worked on this flight on my way to Canada and was very interactive with us , he made us felt really welcoming , as long as he has to give us his service , Staff keep up the good work. All of you did a fantastic job . Pilot did a great job a few pot holes that was out of his control but all in all a great flight"
Pros: "First bed and bedding Food was nice Drinks are great - both choice and quality"
Cons: "Lighting in the cabin No dedicated channel to board and to go through immigration on arrival"
Pros: "Crew, boarding process, food, cleanliness, movie choices were all good."
Cons: "There should still be more leg room in coach. The screen in just my seat had a "loose connection", as it was a bit blurry sometimes -- enough to be annoying, but I still watched a movie OK. No other screens around me had the problem; they were crystal-clear."
Pros: "Checking in efficient, lounge comfortable"
Cons: "Average service. Crew not very interested."
Pros: "Plenty of food and polite crew."
Cons: "Leg space and lack of movie selection."
Pros: "Security check was quick and easy."
Cons: "The flight left 35 minutes late but arrived on time"
Cons: "The only problem that I had with my flight is that my luggage did not arrive on the same flight. Possibly due to my connecting flight from DCA to JFK. Both American Airlines and British Airways reassured me that it would be at Gatwick Airport when I arrived. Unfortunately, it did not. It took approximately four days to get my luggage. This was definitely a lessons learned."
Pros: "It was a short but comfortable flight."
Cons: "Food and movies"
Pros: "The landig was the best I have ever experienced in 20 years of travels, I was then informed that the pilot was a woman :) great to see more female pilots around"
Cons: "- bad airplane - cramped - bad food and not even available on all legs"
Pros: "Fast boarding, comfortable plane"
Cons: "Have to pay for everything including coffee, tea or water. No entertainment at all"
Cons: "Arrived a day late and fly on an old plane"
Pros: "I was traveling by British airways flight BA271 on 13 December 2017. The plane is old but comfortable. I was looking for USB pots I can't find it. Helpful crew and flight comfortable and landing was perfect. British always need to improve. Thanks"
Cons: "Flight was too long to reach Las Vegas"
Pros: "Quality service."
Cons: "Vegetarian dinner of pasta was uninteresting. The Indian meal in the other direction was much better."
Cons: "Lost luggage. Bag that I should have been allowed to take on as a carry on but woman at check in said it was a full flight. Meaning while the whole bin above me was empty. At least let me gate check bag if it didn’t fit. Especially because she let the couple in front of me take their bag as a carry on afyer she first told them they couldn’t take it. Double standard. Then after all that the bag is lost. I fly foreign often and Food was mediocre."
Cons: "Staff where very rude. I asked if me and my partner could move as the person in front had there seat back therefore my knees got damaged and grazed they simply said we can't move you and left I asked a number of times I was ignored"
Pros: "On time quick boarding and away"
Pros: "The food was good."
Cons: "I was randomly picked and searched before boarding the plane because I wasn't a white person. The flight was shaky as hell too."
Pros: "Everyone is so nice with British Airways. The food is always a delight too. I'll definitely fly with them again!"
Cons: "It seems the economy seats get smaller and smaller, but the trip was great overall."
Pros: "Customer service was excellent"
Pros: "Friendly crew; okay food and nice movies. Security screening went fairly quick. No abnormal long lines."
Pros: "This was just a short trip, but just as enjoyable as our cross-Atlantic trip. Crew was excellant, plane was clean, ride was smooth."
Cons: "Paying 45 pounds for my relatively small suitcase."
Cons: "The woman who worked the British Airways desk in Helsinki and checked our bags is not suited for a customer service position. The screens on the British Airways long haul planes are tiny and difficult to operate. A 2,5 h flight where you can't even get water complimentary is appalling. Honestly all of your competitors offer a snack and beverages complimentary even if the flight is only 45 min. The boarding for London to Dallas flight was very confusing and could have been made easier with grouping the boarding instead of tons of people piling up to rush in at once."
Pros: "Flight was on time , service was great!"
Cons: "At check in desk , i have been told that the ticket is suspended and cancelled !! I asked why ? She replied : contact british airways !! I was waiting more than 45 minutes standing looking for a solution before i miss the flight , until finally , i called the customer service( 25 minutes waiting) in LOndon , where they explained to the boarding desk that they should check the credit card to release the ticket !!!!"
Pros: "The crew was very friendly and accommodating. Service was wonderful and the food was good."
Cons: "Boarding was very disorganized with only signs showing for priority boarding. In flight entertainment did not work for first half of flight. Once it began to work a little, there was no notification on how to use it since it was still not working properly."
Pros: "The flight to NO was good. Service was good as well."
Cons: "The seating was much more cramped than the flight to Ireland. Very tight quarters for a 10 hour flight. Other than that, it was good. We arrived safely and that's the best feeling ever!"
Pros: "Liked club class seats!"
Cons: "If BA wants to do business in USA, perhaps they might consider that many international travelers use Global Entry and TSA precheck services. It's not nice showing up and taking your shoes off and fumbling through your carry on to consolidate liquids without being forewarned!"
Pros: "The flight times and route are great - very early start but you are in Chania for lunchtime."
Cons: "Seats felt cramped. Staff helpful but seemed disinterested, and rather embarrassingly didn't know the name of the arrival airport. The much hyped M&S food was very uninspiring - my cheese sandwich was soggy, bland and slightly chemical tasting. There isn't the option for online check in from Chania to Heathrow, so ignore the error message you get when you try. I'd probably fly this route again but only for convenience not quality."
Pros: "Choppy Flight. Amazing Pilot"
Pros: "Al parts of flight expertly handled by staff, especially cabin people. Thanks for a great flight, VA."
Cons: "Low quality of the food !!!"
Cons: "Too much Indian based food....too much curry....."
Pros: "Good foods for common standards and booked class, Friendly crew, well organized boarding and check-in process in Heathrow"
Cons: "Old plane, with old entertainment equipment, long wait on ground in Phoenix, only one immigration officer for a 747 passenger count, not in the hand of the airline but downside on the flight, passing immigration after an 1h luggage still was not delivered to the belt, this airport needs to learn about dealing with international flights (Rating F)"
Cons: "We sat on the runway for 3 hours while they fixed a mechanical problem. This is understandable. However, what was not ok was that the last hour to hour and a half, we were delayed because 2 people decided to leave the airplane and staff were looking for their bags. I find it outrageous that BA inconvenienced 400+ passengers for the sake of 2! This should not happen no matter how much they paid for their seats."
Pros: "Got to the destination safely."
Cons: "Last minute gate changes made a rush to board."