Pros: "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"
Pros: "Nice crew, good food."
Cons: "Both bathroom were not working in business class area."
Pros: "Flight was on time."
Cons: "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."
Pros: "Crew was great, very responsive and hospitable!"
Cons: "more lunch choices, especially choices without dairy products."
Pros: "No delay and nice staff"
Pros: "Friendly crew"
Cons: "KLM lost one piece of my luggage"
Pros: "Pleasant flight"
Cons: "We were delayed & missed our connection"
Pros: "The entertainment was amazing"
Cons: "The seats were a bit hard"
Pros: "Crew was very engaging and service was good."
Cons: "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."
Pros: "Friendly staff"
Cons: "Security check at gate; No priority"
Pros: "Lovely crew, very helpful"
Cons: "N/A"
Pros: "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
Cons: "There were several flight delays and gates were changes a few times."
Pros: "Entertainment options."
Cons: "Service was poor, seat did not recline, and the food was terrible."
Cons: "I ordered Wheel chair for my parents but one of them didn't get it at all. When my parents were checking in for flight they asked the representative about meal selection and she didn't answer their questions properly and because of that my mom didn't get proper Hindu Vegetarian food on flight instead she got Egg omelet which she couldn't eat. She has to eat just fruits. My mother is a diabetic patient and she needs a food every after some time. I never had such a bad experience before with any other airlines."
Pros: "We got to Amsterdam on time"
Cons: "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"
Pros: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
Cons: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Cons: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Pros: "Very pleasant, professional crew"
Cons: "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"
Pros: "Very friendly onboard personnel - I really had kind of homy feeling."
Pros: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Cons: "Not happy to pay extra money for my case"
Pros: "Friendly crew."
Cons: "So many people on a 747!!"
Pros: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
Pros: "Great food"
Cons: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."
Cons: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Cons: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."
Cons: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."
Pros: "Nice to have a wrap for the snack."
Cons: "Would have preferred boarding by row - back of the flight first so would have been more organized."
Cons: "We did not get two of baggage at the destination."
Pros: "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
Cons: "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."
Pros: "Very friendly staff"
Cons: "Amesterdam airport employee was really rude"
Pros: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."
Cons: "Two hours delay in the start."
Pros: "The sandwiches were simple yet just the right touch, on all four flights."
Pros: "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"
Cons: "old plane, tight and uncomfortable"
Pros: "Great food"
Cons: "Sears we're toooo small"
Pros: "The crew were pleasant"
Pros: "That we didn't crash"
Cons: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."
Pros: "Jet airways flight till mumbai"
Cons: "Poor legspace in Klm flight till Amsterdam"
Cons: "One of the senior stewardesses we're very rude. Whether it's her personal opinion or KLM's policy, it's unreasonable to think that a 3 years old child could or should hold her pipi over 20 minutes, while they slowly and inefficiently trying to give out food. Several parents were there with the request to let us through to the toilet with small children and she smiled in our face and said "no, we will finish first and than you can go". She might be not fit for the job anymore, but KLM can't afford this kind of treatment."
Pros: "Quick (relatively) flight."
Cons: "Skinniest seat ever. Couldn't even lean back. I now have hunchback."
Pros: "Great smooth flight staff was pleasant and the overall experience was fantastic."
Pros: "No entertainment or food needed on a half hour flight. Otherwise excellent."
Cons: "Nothing"
Pros: "In general, it was ok"
Cons: "Flight was delayed and because of this I missed my connection flight to Amsterdam"
Pros: "Flight was delayed by over three hours."
Cons: "Taking off late caused me stress because I had transferring flight within less than two hours in transit originally. So we arrived later about 50 minutes so I had to manage my situation and find my next gate and be on time. And an other thing that I disliked was that I was allowed to have only one baggage which was very unusual for international flight between two countenances. And the crew was not polite enough so she made fun of my Cary-on. In short, I expected more from KLM which is famous for them being "Royal" but not acting as one of them."
Cons: "Completely none sense to change the time of départure (30 min earlier) with just a simple email 24h before and w/o sending a text on mobile phone."
Cons: "Not to have 2 distressed cats on board meowing non stop for 10 hours."
Cons: "The food was not as usual."
Cons: "Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us."
Pros: "The seat was really comfortable and I was able to sleep the whole flight with no disturbance"
Cons: "N/A"
Pros: "Na"
Cons: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."
Pros: "The seat was very comfortable."
Cons: "My boyfriend and I were required to gate check our carry-on luggage which required us to go through customs in Paris to get to our bag and re-enter security for our connecting international flight. I am unsure why this was the case as other passengers brought the same size luggage. Very upsetting."
Cons: "Our request for vegetarian meals got lost after a glight was cancelled."
Pros: "The crew was very friendly."
Cons: "No wifi on a 9 hour flight. Takes a long time to get another round of coffee."
Pros: "Arrived on time."
Cons: "Overhead luggage storage jammed with luggage belonging to someone who was sitting far behind my seat."
Pros: "I'm not Hindu, but I requested Hindu Vegetarian meal. It was very tasty and enjoyable."
Cons: "Seats were not comfortable, even in Comfort + seating isle."
Pros: "The crew was wonderful. We were in business class which was modest but comfortable."
Cons: "Ground crew in Paris failed to put our luggage on plane to Amsterdam. Also, plane was delayed about 40 minutes because of Amsterdam air traffic. Captain was very apologetic to the passengers."
Cons: "The fligh Washington delay more than a hour"
Pros: "On time, staff was nice."
Cons: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"
Pros: "Food and entertainment was awesome"
Cons: "It's awfull to sleep. Very unconfortable."
Cons: "they lost our luggage very inconvenient"
Pros: "I was given a great seat and the food was OK- not the Air France food of 5 years ago but still good"
Cons: "I didn't really use the in flight entertainment - the usual movies, tv etc"
Cons: "Flying back to US, passsengers get charged for their luggage. Which this is not informed to us, neither On our email nor when we were checking ( for free) in Us"
Pros: "Just a routine flight but done with perfect execution."
Cons: "Nothing."
Pros: "Staff was so helpful and attentive to our needs.Providing service with a smile."
Cons: "Engine noise in the cabin is loud."
Pros: "Friendly crew, good meal and entertainment"
Cons: "Boarding agent forced me to check in my carry-on even though the carry-on fit in the cage and fullfilled all the requirements. I specifically called Air France prior to the flight to make sure I won’t have any issues as my 1st flight was operated by Delta and I wanted to confirm the luggage requirements were the same. My carry-on weighted only 5 kilos. I was extremely upset the way I was treated w/ the boarding agent behind the counter in Prague. On the top of that, her and the supervisor were very rude to my mom as they told her she had an extra carry-on which wasn’t the case. She traveled w/ a small briefcase where her mask for sleep apnea was. This is not considered an additional carry-on. The boarding agent (Czech lady and her supervisor) were not only rude but obviously lacked knowledge as well. My carry-on suitcase would easily fit in the overhead bin plus there was plenty of space inside the plane as it the flight wasn’t completely full."
Pros: "Good size plane. It didn’t end up being full so there was plenty of room to move around. Quick flight and easy."
Cons: "Nothing to complain about."
Pros: "Their evacution video is interesting"
Cons: "The aircraft is a bit old and somehow the flight crew didn’t offer me the full menu as the menu describe. First time encounter that in a business class"
Pros: "Nothing."
Cons: "Everything. The crew seemed to skip over me and my husband multiple times. So we sat there with garbage the whole flight. My entertainment was broken and they had no solution but giving me $30 to use at the duty free shop the same day as the flighty. I paid extra for premium seating in an exit row and that was their idea of fair compensation. The crew ran out of vegetarian food so I didn’t eat anything but cold stale bread. The crew was non-existent most of the flight."
Pros: "Enjoyed my food, especially tasty for airplan fare!"
Cons: "Not enough leg room"
Pros: "The staff was very nice and friendly"
Cons: "One hour delay without any information on embarking and another hour in the plane before departure"
Pros: "nice drink selection on board flights"
Cons: "My pregnant wife was downgraded from business to economy 20 minutes before departure because the airline made a mistake with the reservation for our puppy traveling in the cabin with us. If this were not enough, the airline also lost one of our bags so this week we have to file for compensation for both begin downgraded and for the contents of our 30 kilo bag which never made it to Ho Chi Minh. Air France was a complete and total disaster and I would strongly recommend all friends and colleagues to find alternative airlines for travel"
Pros: "Priority boarding with kids"
Cons: "Nothing special just like easyJet ir Rayanair"
Pros: "Nithing"
Cons: "They were unfreindly and rude."
Cons: "Plane was canceled at the last minute with a transfer desk literally assaulted by 100s of people. Only 3 persons on the desk. No lane for sky priority. Queued for nearly two hours before some airport employee gave us instructions to travel by train without any other information or tickets etc. Had to buy my ticket. Couldn’t recuperate my suitcase. Had to wait for it the next day for three hours. Up to this hour I don’t know how I am going to be reimbursed (train and plane)."
Pros: "Free snack and drinks. Good service."
Cons: "Movies were dated. Crew spoke limited and broken English, not good enough for international flights."
Pros: "Nothing... and we were late which made me miss my connecting flight and I wasn’t reimbursed because it was with a different airline"
Cons: "See above and the food was disgusting"
Cons: "I was asked to change my seat repeatedly"
Pros: "This is what happens when you get roped in by a low price."
Cons: "Disorganization which led to not being able to pre-purchase baggage. Then bad info at airport which led to multiple trips through security trying to make weight on a bag that should have been checked but was told didn't need to. Ended up missing flight, having to rebook at full fare and no one knows where the bag that was checked is. STAY AWAY!"
Pros: "The crew was Nice onboard But in the AirPort No Good at all.."
Cons: "People in CDG AirPort Seen so Rude or stressfull, Well also a flight almost 3 hours with out entreteiment .. boring .."
Pros: "Cabin crew very friendly and caring."
Cons: "Airport services and lounge are OK."
Pros: "The crew is great, with their typical slightly humourous and casual French attitude. Great collection of international quality movies."
Cons: "Average and disappointing sitting space. The vegan lacto-ovo meal is disappointing."
Pros: "1) USB charger and electric outlet 2) Availability of 2-across economy seats (for a price) 3) Vegetarian dinner option available and not too bad 4) Flight arrived on-time"
Cons: "1) No on-board wifi 2) Not much seating room - very thin 3) 45 minutes late taking off"
Pros: "The crew nice people, boarding was fast and pleasant, the flight was pretty good"
Cons: "nA"
Pros: "Amazing service, seat and FOOD"
Cons: "Nothing"
Pros: "The flight crew and flights itself were great."
Cons: "I was told the wrong flight time, wrong terminal, wrong gate, and wrong airline. I couldn't check-in online. It was horribly inconvenient and I nearly missed the flight. We got there with 5 minutes until the doors closed."
Cons: "It was all good, only in comparison with Turkish airlines and etihad it is not at par."
Pros: "cookies were great"
Cons: "we paid for two seats together (one aisle and one middle) an exit row with extra legroom from paris to LA. but when we got to Prague they had one of us in the middle seat in the exit row and the other in a completely different part of the plane, also a middle row. The folks in Prague couldn't fix this, they moved one ticket to a different exit row, not together, different part of the plane. In Paris, but ONLY after I located my receipt on my phone, they moved us to the seats we had paid for."
Pros: "The food, the facilities, the seat, everything."
Pros: "Good food. Although no Cappucino as in AF from Sanfransisco to Paris."
Cons: "No entertainment at al. Specifically, I could not lean my seat b/c of a mom with a baby behind me..."
Pros: "Although plane was full staff moved us through quickly"
Pros: "Crew members were very friendly."
Cons: "It would help to train them on how pour wine without spilling."
Pros: "On time"
Cons: "Seats were tight"
Pros: "Crew was friendly, booked seat was good."
Cons: "I travel very light, was finishing up a 14 day trip around the world, couldn’t check-in online. Tried a number of options. When arriving at airport - my checked bag was a total of 12kg, but was told if I planned to bring it home with me that I had to pay $100 bag fee. I realize that airlines charge bag fees - however, I was unaware in advance, booking from Lhr to FLL with layover in Oslo."
Pros: "Good food and service"
Cons: "More space in the seats and be able to pick up seats during checking in"
Cons: "The food was just okay."
Pros: "Crew were excellent, seats were relatively comfortable and in flight entertainment was great."
Cons: "The plane was old and dirty. It really needed a good clean as there was food debris on my seat belt buckle and sticky finger prints all over my screen. Additionally, the connection time at LHR was too short. While we made the flight (having to run) but our bags did not, which was an annoyance."
Cons: "The airline changed my seats after giving me boarding passes and I had to pay to get better seats. That is no t acceptable"
Pros: "This trip I used BA and Virgin Atlantic business class. I would rate AA had the best layout of business class. AA I WOULD LOVE TO FLY IN BUSINESS CLASS ON YOU 777-300 Any where. Bonus: Bose noise canceling headphones. BA and VA did not have the quality head phones as AA did"
Cons: "Taking off is too slow. We were late with our connecting flights."
Pros: "There was a good selection of very different movies to watch. I found four that I wanted to see."
Cons: "There were not enough chairs in the waiting area. There was a long wait, first, just to get on the plane, then, instead of letting us stay in the waiting area, we were all seated, and left waiting for at least an hour, most of that time without explanation, sitting in a stifling plane at the gate, without being allowed to get up and move around. Also, the ratio of carbohydrates to protein in the main meal was way out of kilter. I don't want rice + potatoes + bread + crackers all in one meal, with zero vegetables. The tiny piece of cheese helped."
Cons: "The flight information did not show the gate for the flight. We had to ask an employee which gate was being used. Unfortunately, it was a gate that required a transit ride. As a result, many passengers were late in fact, after pushback, the pilot returned to the gate to pick up one very late passenger. Also, the BA gate attendant was very rude. Her imperious attitude was a poor reflection on her employer."
Pros: "For coach, was not bad seat"
Cons: "Charging for food, no entertainment on board"
Pros: "Crew was friendly"
Cons: "Flight was delayed several times and the plane was really old, thought they would have something better but the staff did what they could to accommodate passengers."
Pros: "Friendly crew, flight on time, great food and snacks, good movie selection"
Cons: "Seats not too confortable, landed on time but got to the gate 45 mins after landing"
Pros: "Comfort items on the over sea flight"
Cons: "Long layover kept getting longer and longer due to flight delays at Heathrow. No explanations in writing - a ticketing agent told us of the dela. The status board was simply blank. BA website said nothing at all"
Pros: "Crew was helpful and polite."
Cons: "- The boarding at Heathrow gate B44 was horrendous. This is my third experience at the B gates, all terrible! The long wait to board coupled with the lack of sufficient seats for people needing assistance, topped off by cold air from the AC blasting you right in the face. - The plane at boarding time was an oven! Someone didn't want to or forgot to turn the AC on. It tool at least over an hour to make it comfortable. - The entertainment choices are very limited and the screens don't work well."
Pros: "Regret I am overwhelmed with catch-up. Number one was the price of the flight. Food was plentiful but average (less than that when compared with what we had just experienced in Italy), and service by phone was phenomenal, given the special consideration of seating and menu details accorded to me."
Pros: "Will use the service again"
Cons: "Yes love the journey"
Pros: "Hard working crew and lots of movies to watch. Food was much better than the Philadelphia outbound trip."
Cons: "Seats weren't very comfortable"
Pros: "Comfortable seat, good dinner, decent entertainment selection, a few very good crew members."
Cons: "IFE screens are rather small for it being a brand new plane."
Cons: "Tight seating altho many open at rear so was able to move there"
Pros: "Our luggage was delayed over three hours, coming in on a 5:30 flight, then having to wait for it to be delivered to the baggage carousel. It cost us 3.5 hours of time we should have used to explore the area of Rome around our apartment and the cost of dinner in the airport."
Cons: "Lost luggage. Can proceed. Must by new tickets from SaS and may miss boat"
Pros: "The movies"
Cons: "I had a flight from Atlanta to London with a connection flight to fly to Istanbul. The first flight was fine and smooth but the second was just terrible. Upon buying and resorting to British Airwaya, it wasn't mentioned anywhere that the second flight plans do not offer complimentary soft drinks or snacks for the three hour flight after a 6 hour layover. Assuming my flight was going to feed, I didn't eat a whole lot at the airport so I didn't have to spend too much money. I declined the cart the first go around and didn't seem any too interested or sure what some of the options were. I lasted as long as I could and gave in and pulled out my credit card (not accepting cash is another disappointment because my Turkish bank account was charged by pounds) but there was nothing but one choice left and it didn't sit well in my stomach."
Pros: "Got us (but not our bags) to Seattle. Wanted ro charge for water--are you kidding me??"
Cons: "Abysmally awful customer service--way beyond rude and not at all helpful."
Pros: "Decent seats, space"
Cons: "Unorganized boarding system"
Cons: "I ended up being rerouted to LA!"
Pros: "Entertainment was excellent, great selection of movies, great dinner but instead of breakfast they gave chips and cookies- not happy about it. Boarding was very quick and easy, crew members were friendly"
Cons: "Was very disappointed with online checking, it didn't let me do checking in online and for that reason I could not select my preferwd seat. When I arrived to the airport for checking in they told me the plane was full and my preferred seat is not available, dissappointed in British airway, also the seats are so close together no space to move my legs and am barely 5 feet tall. Would not fly with this airline anymore"
Pros: "Ease of booking flights and you get what you paid for.. excellent!"
Cons: "90 minutes delay for a 1 hour flight. They blamed the weather but no other flights were delayed except this one. Also, I purchased a seat with no checked baggage allowance and was NOT aware of this when I booked. Will not be flying British Airways again."
Pros: "aer lingus was good"
Cons: "No adapters availNle for the nonstandard power outlets."
Pros: "The crew was perfect and everything went smoothly."
Cons: "Limited entertainment options and no wifi available."
Cons: "Not quite a nice breakfast."
Pros: "Same as above"
Cons: "Same as above"
Pros: "Even flight was delayed, all was well with excellent service."
Pros: "Nothing to like in particular."
Cons: "Why does BA insist on serving spicy food on every flight from the US to the UK. I was offered chicken or pasta and no one even bothered to tell me it was chicken curry. With BA I always bring food on board with me as the inflight meals are awful."
Pros: "Nice crew and modern aircraft"
Cons: "I do this flight every year at this time and now BA actually charges you to choose a seat - on top of the (not cheap) hand luggage fare. And there was no apology for the delay."
Pros: "There was nothing that stood out. It was just as all other airlines."
Cons: "The boarding gate number was given within the last hour before boarding. Travelers need to know ahead of time the gate number especially for an airport as large as Gatwick."
Pros: "Arriving safely."
Cons: "The temperature was annoyingly hot on board."
Cons: "No complimentary food or snacks"
Pros: "I thoroughly enjoyed my flights. Boarding was efficient and well-conducted. Seats were quite comfortable, I felt. The entertainment systems included plenty of content; movies allowed for different tastes, and there were other options. The crew were thoughtful and responsive to specific requests or needs. Blankets and pillows, earphones and announcements were useful. It was possible to sleep, but also, to stay awake if necessary. The flight arrived in good time, and was de-boarded efficiently as well. The menu was sufficient, although the tarragon chicken was underwhelming: the pasta dish was quite nice. The coffee was not great, but drinkable. I appreciated having actual milk for the coffee."
Cons: "The gates at Heathrow are not announced until one hour before, which can mean a long trek to arrive in time for boarding. Also, at IAD, there's a lot of queuing and navigating passage systems both to get to the plane and to arrive back. I liked the new kiosks for the entry to immigration/passport however."
Pros: "Flight on time. Seats/pillows/blankets were clean. The crew was professional - high quality interaction that makes the difference between BA and other airlines. (other airline crews can be abrupt, rude, ignore passengers, especially with getting water outside of service times, standing while waiting to use lavatories, etc.)"
Cons: "Some garbage from prior flight in seat pockets of 2 seats we occupied. Entertainment system is a bit clunky, film choice not very good."
Pros: "Crew friendly and attentive."
Cons: "Leg room worse than Economy."
Cons: "The flight took off and 30 minutes into the flight to Paris, we were returned to Chicago for an unexplained mechanical problem. After 5 hrs delay, the flight was cancelled. I had to run to another desk for help and was rebooked on an Air France flight but did not receive miles for either BA or AF. Completely unprofessional and chaotic. Miserable to say the least because I missed the wedding that I was flying to, the only reason I flew there!"
Pros: "On a two hour flight, they provide a small sandwich and scrumptious carmel muffin. Overall, it was a pretty good flight."
Cons: "Took them a while to start boarding."
Pros: "the flight was very good for a domestic flight"
Cons: "after almost missing our previous flight do to ticketing errors, we were then delayed three hours in Dallas this trip truly tested my patients."
Pros: "Same experience as always. Consistent"
Cons: "There was no entertainment or food provided"
Pros: "This was a simple, smooth flight."
Cons: "Flight was canceled."