If we travel with carry on expected to being able to carry the luggage. Could be good if take in consideration the date of reservation to do that
Pros: "Decent selection of movies, 2 rounds of drink offerings for a 4-hour flight"
Cons: "Despite having to use our own cell phones/devices to watch movies, there were no electrical outlets to keep our devices charged; had I known this ahead of time, I would have made sure to charge my phone fully. Boarding was also challenging as multiple people had to walk to the rear of the plane to store roller bags, and then travel back 'upstream' to their seat; one of the flight attendants became slightly testy when assisting these passengers back to their seat."
Pros: "Great food, nice cabin"
Cons: "Legroom bad, seats hard"
Pros: "Crew was pleasant and nice as always!"
Cons: "More room in the seat but I know that’s unrealistic."
Cons: "Flight was late, so we were late for our connecting flight. We made it but our luggage didn’t. Now we are on vacation with non of our stuff. Also, it wouldn’t allow me to check in on line, so we were in one of the latest boarding groups."
Cons: "We waited in the shuttle bus for one hour while they determined the plane needed maintenance and found another plane to warm up"
Cons: "No wifi or entertainment was available. Food was mediocre."
Pros: "Everything was great"
Cons: "Nothing"
Pros: "I've been flying Spirit lately to save money, so know that this is my comparison. American Airlines staff were friendly and helpful, the website was easy to use for things such as changing seats and adding bags, and I really appreciate the updates from AA via email and text. I appreciate the snack."
Cons: "No complaints."
Pros: "Friendly crew and relatively new entertainment system"
Cons: "- Seats are very tight - Pay for luggage even on a transatlantic flight and your seat (if you want to choose) - Food was below average - even for airline standards, ran out of drink options even for dinner (the second time they serve drinks)"
Cons: "It was an overbooked packed early morning flight with International passengers partnering with the flight. Everyone had bags and no one woukd check them to rhe final destination which caused delays. This was the only issue."
Pros: "Regular delays. This one by 2 hours. Easier to fly a different airline."
Cons: "Just the chronic delays. It’s a good airline, great crew. Tired of damaging delays without compensation."
Pros: "Delayed 4 hours. Strung along the entire time. Awful experience. Inability to get hotel."
Pros: "The crew was polite and nice"
Cons: "The flight was 1.30 delayed and we wait in the airplane with no air conditioner, there where kids with us, no food or at least a courtesy"
Cons: "The service and courtesy of the staff wasn’t great."
Pros: "that it's over."
Cons: "sat on tarmac for 45 minutes! AFTER landing... unacceptable."
Pros: "There were very helpful when we really needed help."
Cons: "The overall experience. I was so disappointed from when we got delayed to asking for accomodation for my family. I will not use this airline unless I absolutely need too."
Cons: "The wifi was out so I was unable to do what I needed to do and I was unable to stream music"
Pros: "On time"
Cons: "Having to walk from concourse b to concourse e for my connecting flight in less than 15min before the doors were shut. Was literally in my seat for 5min and the door was shut. Most people (older or families) would have missed it. Shame on CLT or American Airlines"
Cons: "Missed the flight"
Pros: "Crew had great personalities"
Cons: "Late to leave and arrive"
Pros: "The staff was very nice and passed around several times offering drinks and food"
Cons: "The food selections is literally three things. I ordered the cheese tray and the grapes were rotten. I mean, it is already pricey and on top of that bad quality"
Cons: "They left our laggage out in the rain at some point of our trip and the contents of our suitcases were soaked. Ruined a dress my wife had planned to wear to a wedding because the red suitcase bled through to the dress. Underwater, etc was soaked. The extent of it we didn't realize until unpacking the suitcases later. Totally disgusted they could have left our suitcase in the rain uncovered (or perhaps dropped them in a puddle)."
Pros: "We got to our destination safely, and American provided us with extra legroom seats."
Cons: "Service was curt and there was only phone-based entertainment."
Pros: "Direct flight Chicago to Paris."
Cons: "Uncomfortable seating. Almost 2 hrs delay leaving Chicago forced us to miss train connection in Paris. Bad layover times to get back to the States, almost 9 hrs was the only choice available."
Pros: "It was o k."
Cons: "No complain"
Pros: "Very comfortable, affordable, nice staff! On time. Will fly AA again."
Pros: "Flight was smooth, left on time and arrived early. All the staff were friendly, even humorous."
Pros: "Terrible. Old airplane, bad food, no entertainment. To avoid in the future"
Cons: "More than a 2 hour delay in Madrid for American Airlines to replace the seat harness on the Co-pilot's chair. This seems like an evolution that should never delay a flight if the proper preventive maintenance had been performed. Very little info was given and there did not seem to be any concern by the pilot or flight attendants once the flight was boarded due to the delay. I was very relieved, however, when we arrived at JFK and AA had a point of contact helping folks with close flights. We originally had 3.5 hours to make our connection to BWI, but due to the delay, had less than an hour to go thru Passport control, rescreening and entry to the terminal, but we made it. Thank you for the personal representative. I did not get her name, but she was very, very helpful."
Pros: "They offered pretty decent food and snack options that were included in the flight- the high quality chocolate ice cream was an especially nice touch as well as the included wine. My seat appeared to have more space than the flight previous to it, so that added a lot more comfort without the extra expense of having to pay for the "more space" seating- I often feel like airlines nickel and dime you to death these days. Perhaps it was just the luck of the draw, but the seats had much more legroom than my first flight to Paris as opposed to the return to NY. The flight crew were all courteous and pleasant. Leather seating with readily available pillows and blankets for all was a nice touch as well."
Cons: "Having to use communal screens for watching movies and shows, having no choice as to what was displayed, having trouble seeing everything displayed (too far and small to see nuance in dark scenes and print on screen), having only one bathroom mid plane."
Pros: "Good service and excellent crew"
Cons: "Food choice are few by the time they reach the back of the plane."
Cons: "The crew was abrupt, harsh, spoke down to the passengers, sighed, rolled their eyes, etc. It's their job to serve drinks, and attend to passenger requests and needs. They made it seem like they were being put upon to get a glass of hot water or coffee. If someone asked what type of juice they had, they rolled their eyes and answered rudely. No one smiled and seemed friendly"
Pros: "How nice the crew were through it all was great! Flight to D.C. was smolth too."
Cons: "Because of the fire in the Tower, all flights in the DMV area were cancelled that evening. I was unable to go to work the following day having to request off sick."
Pros: "The food, entertainment and crew were satisfactory."
Cons: "I did not like that my original flight was flat out cancelled. It made for a stressful trip."
Cons: "Flight delayed from CLT-LGA: Missed connection by 1 minute. They practically slammed the door in our face."
Pros: "Nothing"
Cons: "We purchased seats and they changed them without telling us so we picked new ones. Well guess what, we get to the airport and the same thing. I was seated at the front of the plane and my fiancé was at the back. Luckily a nice gentleman switched seats with me and we were able to sit together but it was the last seats that did not recline on an 8 hour flight. We will never fly American again. Their customer service offered no help and was extremely rude to us."
Pros: "Gate agent at DFW helped with a seat change so my wife and I could sit together--excellent seating in the exit row"
Pros: "Gate crew kept the door open as we dashed to our connection and welcomed us by name as they hustled us on board. Ground crew did an amazing job of transferring our luggage in the short 10 minutes or so that we had between planes. Thank you everyone!"
Pros: "Todo muy bien"
Cons: "Los que están en tránsito deberían permitirles bajar del avión antes para poder llegar en hora al otro vuelo. Sugiero que la tripulación informe a los pasajeros en tránsito sobre dónde dirigirse según el vuelo siguiente"
Cons: "Flight was delayed by almost an hour Because all flights were delayed, the waiting area was crowded. Therefore, I sat in the "priority" boarding area. A representative came in and rudely ejected us from the area. I could understand if there were "priority" passengers who needed a seat, but nobody needed those seats. Customer service should have trumped their rules in this instance."
Pros: "Nothing"
Cons: "Everything!"
Pros: "everything went smooth"
Pros: "Very friendly staff"
Pros: "Enjoyed the entertainment."
Cons: "Food - please provide options for your customers since some of us cant eat cheese ravioli."
Cons: "I paid $40 extra to select a seat and the seat was a middle seat and very uncomfortable and a rip off."