Just too many issues in Puerto Plata and Montego Bay. It was too many delays and took way longer than normal. Not happy at all with the experience after a long day of flying.
Pros: "The crew was friendly and helpful."
Pros: "Everything was amazing, except for 2 pieces of luggage that got lost, misplaced, from Zurich to Chicago"
Cons: "2 luggage missing, I was told by Swiss airlines I would get them the next day, because they were left behind in Zurich."
Cons: "Nothing Everything was excellent"
Cons: "Better entertainment for an 8 hour flight. Take under consideration that tall guys can’t be squeezed in for 8 hours.Give some space to people who really need it"
Pros: "Nice smooth flight. Also lovely to be offered a drink and food. Although the quiche is not great. Wasn’t nicer last year"
Cons: "Maybe just change the quiche. Very dry"
Pros: "Bombardier C Series. Most leg room and comfort of any plane"
Pros: "The food was great and the crew was very friendly."
Cons: "The flight was cancelled and Florence airport staff was extremely incompetent and unprofessional. I spent 12 hours in the airport before getting to Zurich. Won’t get to Chicago until 24 hours after my planned arrival. If I something important then hell would’ve been raised."
Cons: "Avoid spilling coke on the passengers"
Cons: "The HVAC system was apparently defective and passengers in the mid-section of the plane, myself included, were bundled up in winter jackets and blankets."
Cons: "The boarding organize by group could improve the process"
Pros: "The movie"
Cons: "More space! The crew could have been nicer"
Pros: "The seats aren’t the greatest"
Cons: "Just the seats"
Pros: "The crew was professional and helpful. The flight attendant was especially kind to the children giving them activities and toys to play with. The seats were spacious and comfortable. The food was good."
Cons: "It’s a small thing, but it’d be nice to have more variety of movies to choose from."
Pros: "Really good flight. Clean,on time, efficient. Early arrival even"
Pros: "On board is pretty good except that the seats are pretty narrow compare to our previous experiences. As a reference, I am 5‘3“ and 110 lbs."
Cons: "Our flight was delayed and the seats were narrrow."
Pros: "The food was delicious, the staff was wonderful. Entertainment was awesome."
Cons: "The leg room or seat closeness."
Cons: "they cancelled letting me fly"
Pros: "The BUD-ZRH flight was on Swissair aircraft, not on Edelweiss or another low cost feeder airline. Over the years, I have flown both options, and while Edelweiss is a fine carrier, Swissair flights are still a cut above. Contributing to the positive experience was the friendly agent at check-in at BUD."
Pros: "The food was amazing, the in-flight entertainment was amazing, and the flight attendants were amazingly kind and beautiful. :) Swiss Air has set the standard on airline food, serving Swiss Chocolate and Gruyere cheese on the flight! It was the best!"
Cons: "My only concern was that there were times when I felt a little too warm. The newer Boeing 777 doesn't have passenger controlled A/C."
Pros: "The situation so comfort"
Cons: "The limited wifi connection"
Pros: "The crew was very helpful & friendly"
Cons: "The a/c or fans were on too high"
Pros: "good flight didn’t have any problems"
Pros: "It is always a pleasure to fly with Swissair. They are so much better than the other airlines on the Europe - US flight. Food was very good, we even received an ice cream for extra snack. Kids received nice activity books. The movie selection was huge."
Cons: "The flight was delayed 30 minutes. Not once did we hear an apology. They also changed the gate on us last minute and didn’t communicate. We discovered accidentally"
Pros: "Liked the flight arrangements as convenient. Although left Zurich little bit late, made up time as OK. Thanks for the great experience in using your services."
Cons: "Seating room is very tight, especially for someone who is over 6 feet tall. Wished I alerted Swiss Air in desire to have exit row seats."
Cons: "The way the movies, needed extra parts. No touch screen"
Pros: "Crew was great. This flight is what I would expect from Swiss."
Pros: "Economy very tight but whose isn’t. Best selection of movies relative to the competition."
Cons: "I was randomly selected for a second security check at the boarding gate in Zurich airport, the security staff were unfriendly, said it was a TSA requirement even though I stated I am a United States Citizen and That I have already passed through a complete security check Point, still they placed a metal & scanning detector on my feet, hands & belt. This was a complete violation of my rights. Never have I faced a humiliating situation at any other airport. If this was a TSA requirement then everyone should be subject to a second security check."
Pros: "Crew was good. Very polite. The plane was old. No place to charge your phone. The in flight screen required the use of a remote which was inconvenient when having to wake up my neighbor to pull it out of the armrest. Food wasn’t great. Skipped the last meal service. It was like flying 20 years ago. Not bad, but not as good as it could be nowadays."
Pros: "On time departure; easy flight; seating was spacious"
Cons: "The extra charge for a bag!!!!!!!!!!! Would rather fly Southwest or Jet Blue or others that allow a mid size carry on"
Cons: "The flight was 1:20 hours delay so it arrived at midnight to Vienna. Even they refused to accept all the cabin bags on board. Very disspointed with Swiss. I’m flying twice time a week and I never experience so frustating experience like Swiss Air"
Pros: "Everything is great when flying Swiss. From online checkin to boarding and throughout the flight. Thumbs up to Swiss. Simply a delight."
Pros: "Nice plane, organized food and boarding."
Cons: "Nothing really"
Pros: "Nice sandwich and chocolate."
Pros: "Families with small children can board with first class passengers. The staff member who checked us in greeted my son by his name at the plane door!"
Cons: "Some flight attendants were not attentive to service."
Pros: "Good food, ice cream and free alcohol"
Pros: "very professional crew, clean cabin, interesting choice of documentaries"
Cons: "it would have been nice to see a hostess walk through with water every hour, of so why is there no world news in your tv selection?"
Cons: "Warm breakfast in coach would be appreciated, but i understand it is just coach."
Cons: "In order to board we were requested to line up at gate according to seating group. And then had to wait there in line standing for almost 45 minutes before we were finally told we could proceed to board. No reason for lining up so far ahead of time....and had to stand....."
Cons: "Both flights were excellent. At Zurich airport is were I was disappointed in some staff at the gate. Two employees were rude towards me but the flight home & the staff made up for it for being very friendly & helpful. Over all would fly Swiss air again"
Pros: "Friendly and attentive staff, plenty of good food and beverages. Comfortable seats"
Cons: "There wasn't anything bad"
Pros: "Friendly staff"
Cons: "This aircraft should be retired long time ago"
Cons: "Once again, I paid extra to select my seats and once again they did not honor that. I paid extra for an aisle and a window seat and we were put in that horrid middle seat area. The video/television screens in our row were broken the entire flight. The attendants kept telling us they would be fixed soon and they never were. There was one attendant who was nice and the rest were rude and unhelpful. We arrived in Boston 2 1/2 hours late. Terrible experience."
Pros: "Coke Zero was available."
Cons: "Limited selection of movies and tv shows and only one food option."
The food from Venice was better quality and taste than the flight from DC. The plane was very shaky and rattling while landing.
Pros: "Was forced to wear a mask while both countries have made it a personal choice and BA has marketed that they no longer force you to where a mask when both countries do not require it."
Cons: "Leave mask wearing to be a personal choice"
Delay in departure,Delay in arrival,no communication with ground people.late gate assignment.This is not BA It is totally lack the quality.
Cons: "Everything needed to have been better, especially communication. I wasn't informed flight time changed, then wasn't informed UK rules wouldn't allow me to fly to USA via London until I gotvyo airport. Was rerouted on another airline and won't get home until 48 hours than originally scheduled. And not even a luncheon voucher less yet a hotel room for my overnight transit stay on new flight."
Cons: "The pancake was not cooked enough couldn’t eat it"
Cons: "A crew member fell ill before take off so we had to taxi back to the terminal - and extra 1.5 hours !"
Cons: "The food was fantastic also the crew."
Pros: "I loved the spacious business class cabins"
Pros: "The flight attendants were brilliant! Kind, caring, helpful and smiling.."
Pros: "On time service, quick to board ."
Cons: "I’m surprised by now that British airways don’t provide any food for children onboard. A cheese and mushroom toastier is not exactly child friendly"
Pros: "Crew was very accommodating, seats were comfortable"
Cons: "everything was good"
Pros: "Despite having a delay in Denver, we were able to arrive on time. The crew was very friendly in greeting us as we boarded the plane"
Cons: "The boarding process was hampered by too many people putting too much carry on luggage in the overhead bins. Many put things in the overhead bins that could have been put under the seat. It didn’t seem like the crew was paying too much attention to this. In general the crew was pleasant, but there didn’t appear to be much sincerity in the pleasantries."
Cons: "Delays delays and delays"
Pros: "Only direct flight from Nashville to Europe"
Cons: "Ground staff is clumsy, boarding is messy and unorganized. They need to go fly somewhere and see how a plane should be boarded. Seats are cramped, comfort level only so-so Not a bad flight but below average"
Pros: "Comfortable short hop"
Pros: "The curry was good."
Cons: "LHR-JFK was on an older, more claustrophobic plane. Flight crew had a hard time keeping passengers in check, and there was a lot of yelling. The cabin got quite hot, so we were relieved to get off the plane. Older screens made it difficult to enjoy media."
Cons: "They cancel my flight the day before"
Cons: "No food available on flight in business class. Kitchen breakdown"
Pros: "I liked everything. The crew was polite always with a smile. They liked there job and did a great job. If you where a sleep they left you alone. Always had a smile. Super polite and happy."
Cons: "Nothing to not like the crew was Great!!!!!!"
Pros: "Food was decent and it was nice to have all drinks included (but after the first one you had to go to the galley to get a drink)."
Cons: "Definitely an older plane with very narrow seats and very little legroom compared to other long haul flights that I have been on. They only delivered drinks once and then if you wanted any more you had to climb over people and go to the galley to obtaining yourself. Plane was also very warm so it was hard to get comfortable and there was not much airflow to cool you off."
Cons: "Don’t do it!! Totally disorganized airline with uncomfortable seats."
Cons: "air condition from above and from everywhere, it was too cold for me."
Pros: "The plan was nice and the crew was good"
Cons: "Seating was to close together"
Pros: "Ontime, no nonsense flight"
Cons: "Sadly disappointed that drinks (even soda) are no longer free!"
Pros: "The crew, all the way around were very attentive & courteous, food was great!"
Cons: "I was completely satisfied with this airline, would use again!"
Pros: "I liked that the crew on this flight was much much nicer than my previous flight going fromLondon to NY. Another thing I liked was your entertainment , movies, series, had a nice selection."
Pros: "Smooth flight, New airplaine."
Cons: "I had a isle seat and almost everyone passing by would hit my shoulder and I could not rest. The corridors were perhaps too narrow."
Pros: "The flight was very good; however, two hours is barely enough time to make the transfer from Terminal 3 to Terminal 5 znd pass through security. The short transfer time creates unnecessary stress."
Pros: "Food and service were great!"
Cons: "Babies crying, hate flying with Babies! Guy behind me kept pulling and kicking my seat, pain in the aaa!"
Pros: "Good amount of legroom, no issues with boarding etc. Food was fine and lots of snacks available if you knew where to look for them."
Cons: "Not the friendliest crew. Large film selection but not the best choice of new releases. Quite action focused."
Pros: "Flight was smooth and arrived on time."
Cons: "Uncomfortable seating, especially when passenger in front put seat back - felt trapped."
Cons: "My entertainment voice did I not work. After four hours of the trip they gave me a another headset and thst worked. When I adjecfor decaf coffee, they didn't bring it and seemed annoyed after two asks I got sone, tasted like Nescafé. Food was scare, very surprised there were no snacks after meal was served for a ten hour flight until the end when a small sandwich was served."
Pros: "Everything was on time."
Cons: "It is a very good flight i seen. The flight was timely. Landing was very good."
Pros: "We had ONE customer service rep in Heathrow who was incredibly helpful and tried to help get us home. She was wonderful."
Cons: "Their delayed flight from Milan to London caused us to miss our flight from London to NY, and thus our flight from NY to Denver, which was standby. When we explained how difficult it would be to catch another flight to Denver from NY with it being the weekend, and attempting to get a flight to another airport with higher chances of getting us home, their customer service rep informed us that as long as they 'fulfilled their contract' to get us to NY, it wasn't really their problem how we got home (or couldn't get home) after that."
Pros: "On time, friendly staff"
Cons: "No entertainment in board and the AC dripped on me."
Pros: "The flight was short and we hit a day when there was free checked luggage, if it fit in the metal box."
Cons: "The French Air Force, or whatever, kept us grounded for 40 minutes because they were practicing their air show for Bastille Day. Really. They were just practicing and air travel came to a standstill."
Pros: "The seats are small but otherwise a fine flight."
Pros: "On time."
Cons: "Economy seat space is inappropriate for any paying customer."
Pros: "Flight crew was really polite. Very attentive and remembered what was requested."
Cons: "Boarding was chaotic. Seats were really tiny. Crammed in, in all directions"
Pros: "Staff excellent, check in straight forward, and very pleasant and quick flight."
Cons: "Very long bus ride from T5 to the Boeing 777, which seemed a little "tired". Seat in Economy Plus showed evidence of previous spillages, screen was smaller than I recall on previous flights."
Pros: "Very little. BA customer service is brusque and focussed on getting rid of you as quickly as possible."
Cons: "Trolley service - aside from poor range, high prices & getting missed as they weren't interested in service...."
Pros: "I was moved from this flight to one seven hours earlier with only the explanation that it was for "technical reasons." But the flight wasn't canceled, so I don't understand at all."
Cons: "I was only made aware of the change via email on Thursday, but the change was appearing in my aer lingus app on Tuesday. Why the delay in telling me?"
Pros: "It all went smoothly and was on time"
Pros: "I liked that we were on time getting to Phoenix."
Cons: "The plane was old and the video screen in my seat was not working properly. In economy there are way too many seats packed into a row for that long of flight. It was extremely uncomfortable."
Pros: "I enjoyed how courteous the team was, there was great customer service provided. They were prompt and the flight was on time."
Cons: "I wish there was a way to make sleeping/resting more comfortable for coach and business class."
Pros: "Same experience as always. Consistent"
Cons: "There was no entertainment or food provided"
Cons: "British lost my bags in London. I had to wear the same clothes for 2 days."
El vuelo de mallorca a Hamburgo debi pagar 25 € por que no aparecia en Internet para hacer el Chec kin
3 hours delay 2 hours waiting in the airplane!! And unfortunately then changing airplane because of technical problems Very bad experience Looking for your compensation !
Sooooooooo long. We were late and boarding was long
By far one of the worst airlines I’ve ever had to deal with. Customer service is very poor. Stay clear of any airline you cannot get a hold of a real person to help with your problem.
Pros: "There was a good amount of room on the plane with comfortable seating."
Cons: "We sat on the plane an extra 15 minutes before the flight, but other than that everything went smoothly."
Cons: "2:30 hours delay inside the plane and finally they change our aircraft. The crew is not friendly with us."
Pros: "Crew was friendly, plane clean"
Cons: "Boarding process was very slow. Paid for a sea in advance. I was assigned a seat in row 7, put in group 3. No overhead space for my small carryon."
Cons: "Air conditioning at the gate"
Pros: "Staff was pleasant and polite. Seats were comfortable enough for economy."
Cons: "Boarding seemed to take and incredibly long time."
Cons: "Less delays"
Cons: "I fid not go to Amstredam because i lost my flight. Noregiean airlines was late. I went to London."
Cons: "almost all"
Cons: "The booking did not include my luggage despite buying the most expensive version of the fare. When I spoke to customer service, the could do nothing. I filed a complaint and will seek recompense further up."
Pros: "It was a very efficient flight. On time"
Cons: "It was raining when we boarded the plane and some people were stuck outside for a little bit."
Cons: "Entertainment options."
Pros: "Glad I paid for the emergency aisle. A long flight with plenty of leg room."
Pros: "The flight was OK"
Cons: "It was delayed almost one hour."
Cons: "vueling is the worst airlines ever"
Cons: "Never made the flight bc the 1st leg of the trip was delayed. What a waste of time and money"
Pros: "This was a standard flight.... there was nothing special about it...."
Cons: "Delayed by almost 4 hours with no communication. By the time we found out we could get a meal voucher it was too late"
Pros: "Crew was nice and provided water while flight was delayed"
Cons: "Flight delay without reason clearly stated."
Pros: "It’s a quite flight and good space"
Cons: "No billows at the chairs"
Cons: "Recieved notifications of flight delays. Left for lounge 1 hour after expected take off and 1.5 hours before new departure. Returned 45 min later to see the plane had already left"
Cons: "Late. Long wait for baggage. Not very friendly crew."
Pros: "Crew was nice and friendly"
Cons: "Boarding took place in a separate area of the airport, no access to shops. Flight was delayed, we arrived an hour late at our destination."
Cons: "Referral to Vuelungs site by BA for check in. Slow and difficult process to retrieve boarding pass."
Cons: "I can't even begin to describe the horrendous experience..."
Pros: "Well organized boarding."
Cons: "I was told that my carry on luggage was too big for the overhead bin and had to pay 35 euro. The flight attendant attempted to fit it in the bin and it fit just fine. So thanks...I paid for something I didn’t have to."
Cons: "The flight was delayed by an hour but that was not Vueling’s fault. Despite the delay the staff did all they could to notify passengers and leave as soon as possible."
Pros: "In general service is good."
Cons: "Flight was delayed over 90 minutes, which seems to be a reoccurring theme as they have managed to score significant delays in both flights I’ve had with them."
Pros: "on time arrival"
Cons: "Couldn't add baggage online with airline Kiwi.com/ Kayak couldn't add it either. Ended up paying 40 euro in manual check in -- too expensive compared to their web 19 euro cost.. they didn't allow me to add even 72 hours before. Not happy with cost and no service."
Pros: "Price Allocated more leg room On time departure"
Cons: "Extra small space. Les that normal."
Pros: "Good flight on time so no complaints"
Cons: "Your staff was so unfriendly and treated us like some cattle. I have missed my connecting flight."
Cons: "They overbooked the flight. We were a party of eight and half of us got to go on the 12pm flight and myself my husband and 2 children had to wait! We were told we could get on a 4pm flight and were rebooked for a 9pm flight!! Then they lost all my luggage and when I did get it we only got 2bags! My kids while suitcase went missing for two days! Totally unacceptable! Worse thing is the lack of direction to handle the situation. Their answer was by law were allowed to overbook! Seriously! I know this is true but these airlines should. It be allowed to do that it’s disruptive to people’s lives that have paid money to be on these flights. So our 4day vacation is now down to 3 and of those 3days we spent one day waiting on partial delivery of our luggage!"
Pros: "clean aircraft"
Cons: "all good"
Cons: "The check in line was too long with too few attendants checking people in."
Pros: "Good price, on time, comfortable seat, crew was friendly both at boarding and on plane."
Cons: "The only thing i didnt like was that when we boarded, we got on a bus to take us to the plane. I had paid extra for priority boarding and seating but i ended up being one of the last people on the plane. It did not end up being an issue because there was plenty of ovwrhead space for my carryons but it could have been. Wifi would also be nice. Even if i had to pay wxtra for it."
Cons: "Our luggage did not arrive with the plane, we were not informed of the situation and waited for at least one hour before a passenger was told the luggage was left behind. The luggage did arrive after 90 minutes, still no explanation from the Vueling"
Cons: "Seats were so small we could hardly fit. Airplane was extremely hot inside. No leg room at all for 5he middle seat and window seat passengers."
Pros: "Nothing good"
Cons: "Flight was delayed which meant I missed the event I was travelling for. No help from airline or any expression of sympathy for the situation, very awkward to deal with and no flexibility, no offer of refund or change of flight as no other was available with the airline, wouldn't book again"
Cons: "All good"
Pros: "Checkin was simple and efficient. Food was good quality. Flight attendants were pleasant and cheery. Bags came out quickly."
Cons: "Remote standing boarding by bus in Barcelona. Food was overpriced."
Pros: "Not really a like or dislike, we did not have food or entertainment on the flight it wasn't long enough."
Cons: "seats were really tight with little leg room. A long walk from security to the gate"
Pros: "I liked the fact that we were able to check one luggage. The crew was excellent."
Cons: "Everything was perfect"
2 hours and 45 minutes delay
The almost 2 hours delay was announced at the last moment at the airport. Final gate shown 20 later than announced (40 mins to new boarding time). The staff and crew of Wizzair were professional and treated us well in these circumstances.
Staff was helpful and nice. Spoke in italian as well as english
Cons: "Need to reduce waiting hours at gate"
Pros: "I didn’t die in a fiery crash."
Pros: "It was ok. Nothing more. Crew was helpfull if needed"
Cons: "Kayak... I booked a flight from Eindhoven - Alicante AND return!!! But Kayak only talked about the trip to Alicante..."
Pros: "Crew were friendly"
Cons: "Chose priority boarding, waste of time so did everyone else. Long queues to board."
Pros: "Flight was on time."
Cons: "Pretty much everything. Another uncomfortable flying bus charging you for everything they can charge. Flying is absolutely awful these days."
Cons: "Having paid for our seats I wasn't impressed to find someone else sitting in them! Steward did sort out quickly though."
Pros: "Efficient and on time."
Pros: "Direct connection"
Cons: "A 5 hour Ryanair flight is a terrible thing... Delayed 35 mins, kept the cabin lights on and sold fags for the whole flight, even though we took off at 8:30pm. They used the seatbelt light to keep people sat down during each trolley service - come on, it there’s turbulence, you don’t serve drinks. Oh and I don’t know why they are allowed to say “Low fares airline” as it clearly isn’t."
Pros: "It was on time which was good"
Cons: "The selection of food available was poor for vegans Glad I packed my own snacks ir else I would have starved"
Cons: "Unfortunately, I fell asleep the minute the flight took off and I woke up after the plane landed, so I didn’t get to experience anything in-flight. It will be nice if you get onboard WiFi in the future though"
Pros: "This flight issues were so plentiful they provided me with knowledge on how not to run an airline."
Cons: "5 X delays, Incompetent pilot, No organisation of ground crew 2.5hr late"
Pros: "Staff were very friendly and very patient with difficult passengers!"
Cons: "Plane felt cramps, but it was a low price so to be expected."
Cons: "Check in and baggage are a total nightmare I will never use them again"
Pros: "Got home."
Cons: "They managed to mangle the queuing in the terminal, getting everybody on theit feet and I need the queue 20 minutes before boarding started and then have us standing in a queue on the stairs for ten minutes. The flight was delayed an hour or so, and pass Nebraska then asked to take their seats quickly as if they had caused the delay. The crew were tired but polite. Standard Ryanair fight, really, run for the airline’s convenience rather than the passengers’ comfort."
Pros: "Liked no pressure sales from crew, but was there if you needed them and helpful very pleasant done their job well, would use again but if alternative carrier might consider them due to comments below."
Cons: "Seats uncomfortable due to shiny covering, slide in seats when asleep ended up with bad back during break, just a suggestion being gluten free ( not a lifestyle choice) would suggest this being added to menu might make more sales as lots of us about and makes you feel cared for."
Cons: "When check in took place we were kept in a dark,cold,wet & windy covered area for about 10/15 minutes before being allowed to board the plane. This is really unacceptable in this day & age."
Cons: "you sent the us the wrong us the bookings the wrong way round malaga to newcastle 10th of march instead of the other way rounding the same on the return flight newcastle to malaga 17th march .hence had to rebook costing us a fortune.!!!"
Pros: "Staff were good - even the cabin crew member who was still training was friendly and professional. Landing was incredibly smooth. The pilot also dealt very well with the turbulence and was able to predict it so the seatbelt sign already came on before any trouble."
Cons: "Even by budget airline standards, Ryanair is mediocre at best. The chairs are uncomfortable for a 4 1/2 hour flight - manageable, maybe, for a shorter journey but not anywhere good enough for that length of time. Boarding took an unusually long time and even priority passengers were stood around waiting to get onboard a good 15 minutes or so after already having gotten into the jetway. Not to mention after landing, we were stood over an hour waiting for baggage because, for some reason, four different flights used the same carousel (and presumably only had one team getting baggage off all four planes) despite there being a second one free which I'm sure they could have easily used. Don't have four planes landing near concurrently if you don't have the facilities to deal with it. Ryanair is cheap, yes, but by the time you have to pay ridiculous amounts for things most other airlines consider normal (for starters, you can't even take a full size hand luggage bag on board without priority boarding), it adds up to being less "budget" than it would have been to fly with a higher end airline like British Airways and you'd have to be an idiot to choose Ryanair over a cheaper, higher quality, airline. Honestly, I have no idea how people choose Ryanair more than once in their lifetime."
Cons: "Delayed take off 20 minutes late from Cork, now at STN, we stuck on the plane because the ladder and stairs to get off the plane are not ready?????? Do we blame Ryanair???? Second time I have had this excuse while flying with them!!!! Maybe this is what you get when you fly with an airline who cut corners and costs?????"
Pros: "The pilot was friendly."
Cons: "The comfort was terrible. And moreso for people with back issues. Overall, the comfort affected the whole flight."
Cons: "Automatically being allocated seats apart from each other"
Pros: "Boarded from gate beside the executive lounge."
Cons: "Ground staff made final boarding call too soon. Had to rush from the lounge only to find no passengers had left the terminal steps to walk to the plane to board."
Cons: "if you come on board with babies, put them in the back, not in the middle of the plane. not everyone needs to suffer!!!!"
Cons: "Seats don't recline and a bit cramped."
Cons: "all the extra charges... late take off not being able to get the seat desired general nervousness due to low level of confidence in the company"
Cons: "Uncomfortable, no leg or arm room especially when sat next to people who are too big for their seats!"
Pros: "Staff was friendly on plane"
Cons: "Changed gate three times , 1 1/2 hrs late. Not accurate times given when it changed. On ground staff could have done better. System of boarding- all for themself created at least extra 20 min. Should board by rows"
Cons: "The landing very bumpy"
Pros: "Nothing to brag about really"
Cons: "The plane was 30 mins late setting off. Food as an extra was terrible. And the seats are narrow and uncomfortable."
Cons: "An obnoxious hen party disrupted our enjoyment of the flight. Cabin crew didn't try to control them"
Pros: "Got there on time."
Cons: "Seats extremely uncomfortable. Did not recline. Tuff hard ride."
Cons: "The plane was dirty"
Pros: "Polite staff. Flight departed on time. Pleasant flight."
Cons: "My seat/seating area was littered with crisps, this was very obvious to anyone and should have been cleaned up. The seat tray was sticky."
Pros: "not much"
Cons: "We had a 9:15 am flight, we had bought one 15kg luggage for check in beforehand and we each had our own carry on (group of us 3) given that we had an early flight and it took us over an hour to get to our airport we had very limited time to get through check in and security to board our plane. Upon access to our boarding gate they would not let us in due to the size of 2 of our carry on. We understand it is policy for them to fit into the carry on fitment test in order for it to be free so we were then directed to pay extra for our carry on and have them checked in. By this time it was 8:40am, the person in charge for checking in luggage said it was closed and to let the boarding agents know that we can get through. Although we told them this (lots of going back and forth wasting more time) the boarding agent said it didn't matter and we needed some sort of proof that they said it was ok. We had no idea what to do then since they wouldn't let us check in our carry on nor get through the boarding gate & pretty much getting brushed off whenever we tried to ask if there were any other options. Finally by 8:50 we decided to take out some items and carried them. Through the security line we see a lady with a carry on almost twice the size of ours! Very frustrated with how things were dealt with considering they knew our plane was about to depart, our experience was a complete nightmare & will most likely not be flying with Ryanair again"
Pros: "I needed to be in London early as I had a connecting flight and Ryanair got me there on time"
Cons: "Standsted security not opening the door to the terminal when we arrived by bus from the plane."
Cons: "The process of checking in online was very misleading. While checking in online, their website continuously glitched. It would jump back a page, add products that I did not want (such as early boarding) without me selecting those products, etc. Finally after quite some time, I was able to check out only with the products I actually wanted (luggage fees). I received a confirmation email, and therefore I assumed we were good to go. We arrived at the airport to find out according to the staff we had only partially checked in. They could see that we started the process but since we apparently did not fully check in, we were charged £90 (45 per person) to check in at the airport. When I emailed Ryanair customer service and explained the entire situation, they absolutely could not have cared less. As a seasoned traveler, this one really takes the cake for poor customer service. Absolutely the worst experience that I've had with an airline. I will never fly with them again."
Pros: "The plane made it to Las Palmas"
Cons: "8 drunk women shouted and disrupted other's quiet"
Cons: "I tried to check in on line but because of their website was unable to. So we were charged 45 euro each for a boarding pass. That is unacceptable. I would not recommend this airline."
Pros: "on time"
Cons: "simple steps to guide passengers; for example sign with arrow where bus will stop or where passengers will board will help a lot"
Pros: "The flight was OK. The crew and confort OK."
Cons: "We received a E 97,00 fine for no check in before 2 hours to flight. We never received from you or Ryanair this MUST check in 2 hours before flight or pay a fine. It was unfair and I'll never forget it. This penalty was almost the tickets price. It's crazy."
Cons: "I flew from Cork Ireland to PMI and unfortunately a large group of young adults boarded as well. They were drunk, obnoxious, adding around a bottle of alcohol singing loud songs over the announcements. The crew did not control them properly and even had to call the police upon landing. Poorly handled situation that made the rest of the passengers suffer through the appalling behavior."