Cons: "No movies translated to spanish. Too crowded. Did not follow distancing while que exiting."
Pros: "Most legroom in Coach, great entertainment, FREE WIFI. Why have I not been flying JetBlue everywhere?!"
Cons: "Apart from being late by 45 minutes, overall experience of flight was positive."
Pros: "It was an efficient and comfortable ride. The entertainment system work properly. I would have like if my chair could recline; however, outside of that, it was a good flight"
Cons: "The ability for my seat to recline would have made it a much more comfortable flight."
Pros: "Comfy seat and entertainment"
Pros: "The crew was very nice and the in flight entertainment was solid."
Cons: "The direct tv didn’t work ( I wanted to watch the NBA finals) and they had to restart the tv screens at least 2-3 times; which wasn’t end of the world stuff but it was slightly annoying because I was in the middle of watching a movie."
Pros: "TAP Portugal was great."
Cons: "The flight left an hour late."
Cons: "The flight was 4.5 hours late. No information was really provided as to why it was late. Check in crew at boarding was grumpy. Then headphones at seat didn’t work. They have a credit for $75 to use toward Jet Blue future flight, should have been a $75 refund toward that flight, at the very least."
Cons: "Delayed. Ground crew was rude. Pilot wasn’t good. Landing was rough and ears hurt."
Pros: "Not too full of a flight"
Cons: "It was delayed 3 hours"
Pros: "Everything. Nice updated plane, friendly staff at check in, gate and on the flight. Great value"
Pros: "That no one was sitting next to me."
Cons: "Cabin staff had disagreement with customer sitting in front of me. She didn’t handle it well and was trying to force a hand shake but the customer didn’t want to. Then she threatens opening the door as if to have him removed. She didn’t. Her behavior was overboard."
Cons: "Tv controls on armrest are a bad design. Seats aren’t too comfy."
Pros: "Everything ran smooth I got my information on time and was a head of schedule and JetBlue made sure they kept me updated at all times."
Pros: "Loved crew ground and air"
Cons: "Screen was annoying with black white static; did not sleep as planned. Ac was not cool; and delay at start did not help."
Pros: "They had snacks"
Cons: "Although my wife and I booked our flight together we did not get to sit together. My wife paid for the $54 upgrade but the only benefit was she could bring a checked bag. We both got middle seats not near each other. I believe she should have gotten a better seat with her upgrade but that was not the case. Normally jet blue is great. I have had them get my family seats together even when we didn’t book together. At that time they surprised me at how customer oriented they were and I gave an excellent rating. This time was very disappointing. We paid for the upgrade but got limited benefits. I am surprised at the difference in customer care in just a few months."
Pros: "snacks were ok"
Cons: "two bathrooms were out of order"
Pros: "Smooth..leg room good .loved movie /TV selection..Dunkin donuts coffee.. always feel great flying JetBlue..not to mention great flight and perfect landing"
Pros: "Our plane was scheduled to fly out at 8:05 am but don't fly until 10:45am"
Cons: "Didn't like the lat email about the delay, we checked out our hotel at 5:30 and got an email around that time telling us our flight is on time. We didn't get the new one till after 6am in which we was already in line."
Pros: "The comfort of the mint seat is as good as any of the international lie flat seats. Food is way above average. The experience makes United first class laughable."
Cons: "Flight was over too soon."
Pros: "Crew was very efficient!!!"
Cons: "I wasn’t notified about delay in a timely manor."
Pros: "Captain kept us informed"
Cons: "We were Delayed several times. We finally boarded the plane,sat outbom the tarmac for over an hour and then turned around and went back to the gate. We were then told another flight crew would have to take us. We waited another 45 mins in the plane."
Pros: "Plane and staff were fine"
Cons: "Why couldn’t they get another plane. I missed an important meeting because we were 3hours late"
Pros: "The crew was very nice and the snacks were good. I was also surprised that it had television."
Cons: "Waiting for maintenance"
Pros: "Entertainment was great with many options and WiFi included."
Cons: "I think it is time for US airlines to offer complementary meals, especially in a 6 hours flight across US! Just a small bag of chips for a 6 hours flight? European airlines offer full meal for a 2 hours flight..."
Cons: "Delayed by 30-40 mins"
Pros: "Entertainment, food, crew, and cleanliness were 100000% on point. Loved it."
Cons: "Turbulence and the flight was longer than necessary because we had to go around bad weather. Not the fault of JetBlue!"
Cons: "Lost both of my bags!"
Pros: "More leg room compared to a. very uncomfortable United flight I took with no leg room"
Pros: "Great snacks, nice plane staff."
Cons: "An electrical problem caused the plane to shut down. Rather than finding us new flights, we waited for many hours for the plane to be repaired. I was planning on making it to work by 9 this morning but the only folks who received alternate flights were the ones with connections :( in addition to this, the power shutting down on the plane was extremely unsettling. I have flown hundreds of times and have zero fear of flying. Today, I was terrified that the power would shut off mid-flight at any moment. I truly wish we'd been given another plane...i know that's tough. But something along those lines would have been better than stepping back on the one that shut down with all of us in it...after waiting for hours for it to be repaired. I do appreciate the $150 coupon though."
Pros: "JetBlue plane was on time. The seats are comfortable. Nonstop is the worth the extra money."
Cons: "Pack your lunch"
Pros: "I love the fact they allowed Active Duty and RETIRED MILITARY to board immediately after Group A"
Cons: "Absolutely nothing!"
Pros: "The crew was nice and polite."
Cons: "JetBlue flight was delay us for 3 hours without any explanation. Made us feel unappreciated as customers."
Pros: "Am 6'1". I don't have to get even more seats on Jet Blue. They care about your knees. I get to watch satlelite TV while flying; all you need are head phones."
Cons: "Can't think of anything I don't like. Strange."
Pros: "I enjoyed my flight with JetBlue! The seats were comfortable, the boarding was quick and easy."
Cons: "Delayed departing SeaTac due to broken bin, so sat at gate over a half an hour. As a result missed rental car pick up time in Long Beach on a holiday weekend. Had to rent from another higher cost rental car firm as was a “walk up rate renter”. Spent an hour getting the last rental car which of course reeked of pot smoke smell, and was a compact."
Cons: "Flight was delayed"
Pros: "how much training is provided to flight attendants for listening skills?"
Cons: "uncomfortable seat"
Pros: "The ticket agent was extremely courteous and helpful. She did her best to get our party of six seats near one another. She even came and found me several minutes after I left her station to hand deliver boarding passes to me."
Cons: "The on-line checkin process was miserable. I spent over an hour and a half attempting to checkin. I received numerous "invalid document" errors. I was unable to check in all members of my party at the same time. I was unable to check in any of the minors in my party due to the fact that I could not check in more than one person at a time."
Pros: "Smooth flight, efficient and friendly staff throughout the entire process."
Cons: "I didn't choose a seat originally. When I checked in online the only seats left were the extra space seats. I had to pay $50. Also I was in the first row so I could not put my bag under the seat in front of me."
Pros: "Service, spaceous, fly-fi actually works!"
Pros: "No food for 11:30 flight - even though it was lunch time. snacks are "fair" at best Ontime seats and space are fine"
Cons: "very limited TV and movies ... other airlines are better ..."
Pros: "The crew were friendly and very funny.."
Cons: "I was very upset because I was flying alone for the first time and there was no tv or movies . I was nervous and took comfort in the thought at least I can keep myself entertained."
Pros: "More legroom, free wifi, free entertainment choices, unlimited drinks & snacks, on-time and efficient"
Cons: "1) Boarding process was not clear on the ticket or anywhere (really not a big deal). 2) When reading about perks and restrictions after we bought tickets, the company mentions certain "classes" of tickets..i.e. "Blue", "Blue Plus" and "Blue Flex" but since I had already bought our tickets, I had no idea which type of fare we bought, since Jet Blue does not provide that information on your ticket information once purchased."
Cons: "Always delayed and the plane had no AC"
Cons: "no real alternative was given for the missed flight due to weather. No body knows where is my luggage"
Pros: "Really a nice meal and good service"
Pros: "Seat 5A was great"
Pros: "Boarding was very smooth crew was very pleasant and helpful"
Pros: "Nothing much but the crew made up for some of it."
Cons: "ORD and the roads approaching nothing short of a nightmare. Chicago should be embarrassed by the whole experience at ORD."
Pros: "staff was very nice. boarding was on time and efficient"
Cons: "no screens to watch movies. the plane was delayed for a repair and we had to sit on the plane for two hours before we took off. they should of let us off the plane during this time. because of this the flight felt longer. there was no choice of movie because there was only the screen in the isle. the food was horrible for dinner. the smell made me feel sick and the taste was worse. a sandwich might of been better than that disgusting hot food."
Pros: "Crew friendly.Flight arrived early.Boarding was smooth."
Cons: "Seats not comfortable."
Cons: "Seats are small, tight and don’t recline much."
Cons: "For our delay with no information"
Pros: "Same as first flight."
Pros: "Movie selection, drinks"
Cons: "Kayak/JustFly charged us a fee to pre-select our seats which was appealing traveling with a baby. However, upon checking in, we found that the seats were not reserved and the fee was a marketing ploy. The airline attempted to separate our family of 3, but luckily it was not a full flight and we were able to sit together with no help from Kayak, JustFly, British Airways, or American. Kayak/JustFly made the experience of traveling overseas with a baby more challenging than it otherwise would have been which is a terrible way to conduct business. We will never be using these services again and will tell family and friends to do the same."
Pros: "I lucked out, I was in a row alone, so got to stretch out and sleep for 3 of the 6.5 hours of the trip."
Cons: "The entertainment might have been good, but the touch screen system was extremely cumbersome andf it was hard to get a good overview about what was available and then when one thought one had chosen something, something else started to play. I tried to listen to classical music, but the cabin music was louder,"
Pros: "On time flights, friendly crew"
Pros: "I felt very motion sick and was flying by myself, the flight attendants comforted me and made sure I was taken care of properly."
Pros: "We had a really nice, friendly and fun male flight attendant."
Cons: "Too tight, seat was uncomfortable, food was bland"
Pros: "The crew was fantastic. Enjoyed the Free movie options."
Pros: "There was a lot to see"
Cons: "The screens were severely delayed and frustrating."
Cons: "3 hour delay. Old plane."
Pros: "Staff extremely friendly and helpful"
Cons: "Old plane with no individual tv screens!!! Didn't know these planes still existed!"
Pros: "In your Chicago office. He was extremely helpful both to us (too older ladies) and to others. Please thank him for us and look at him for a promotion. I think he may work for American Airlines instead of British Airways."
Pros: "Once we got on the plane, everything was pretty standard"
Cons: "Flight was delayed 5 hours."
Pros: "Flight was direct and on time."
Cons: "Waited 45 minutes at baggage claim before the carousel even began to move. Not much legroom or personal space."
Pros: "Nothing whatsoever"
Cons: "I was confused by the Brot"
Cons: "Poor entertainment, wifi option. Overhead lighting was on entire flight. AA flight attendants were over it. A bad experience"
Cons: "Old plane with no plug-ins and outdated media."
Pros: "The food was good and the flight attendants were great."
Cons: "No personal entertainment, just the old TVS every 6-8 rows."
Pros: "The crew was great and getting 2 meals was very nice."
Cons: "My headphone jack kept malfunctioning (loud popping noises in my earbuds) while watching the movie and all the reading lights came on and stayed on the majority of the flight so sleeping was difficult."
Cons: "food options, departure delay"
Pros: "finally made it to our destination"
Cons: "our flight was delayed 3 hours, they finally changed planes, and the one we took for a trans-Atlantic flight was cramped, poor service on the plane, all-in-all an uncomfortable flight - I've had much better on other carriers, and won't be likely to use American Airlines again :("
Pros: "It got me there."
Cons: "Flight was delayed 3 hours and switched gates 3 times. I'm pretty sure they swapped planes as there wasn't any in flight entertainment. Flight overall was fine but unhappy with service and updates at airport."
Pros: "Food and "free" drinkscomfort of seats overall"
Cons: "Comfort of seats in which to sleep"
Cons: "7 hour flights must have good entertainment facilities like individual screen wherein you can choose your own. I don't normally get a good sleep on planes so a good entertainment is a must for me..."
Pros: "Free alcohol and good passenger friends and friendly service."
Cons: "No outlets for phones"
Pros: "Very smooth flight with excellent crew!"
Cons: "There were no individual monitors at the seats."
Pros: "Free alcoholic beverages"
Cons: "Check in was ridiculous, one enormous line for all the "one world" airlines. Which although we booked Finnair, the flight was with American Airlines. Then at check in we weren't given the seats we chose when we booked the flight, actually we weren't given seats at all until the flight was boarding. And although half the flight had not been assigned seats the boarding agent had an attitude that I wanted to get my seat assigned. The airplane was circa 1992, there was a box tv in the aisle every few rows. We flew NY to San Juan PR in July and had personal entertainment on a 3-hour flight, but not ona 6-hour trans-Atlantic. Then there was a problem with the fuel tanks and apparently it was right in the middle of shift change, so one shift went home and the captain didn't know what was going on. "I'm embarrased" he said and we sat on the ground for almost 2 hours. The crew were great, the dinner was fine but yogurt and a weird muffin top is not ok. The best part of the whole flight was a free jack & ginger ale. Based on this experience alone I wouldn't fly with Finnair again. Our trip was for a wedding and most everyone else flew Air Lingus and had a flawless experience, poor choice on our part!"
Pros: "The seats were comfortable and entertainment great"
Cons: "No complaints!"
Pros: "Seating way too tight"
Pros: "A typical American Airlines flight these days. Easy boarding. Very friendly flight crew. Cafeteria food. Left a little late and arrived on time."
Cons: "Squished in seats. No legroom. The usual. (Everyone understands)"
Cons: "The plane had no TV in front of the seat for a international flight, the space was tiny as well. I could never recommend this to anyone else."
Pros: "Crew were very nice and efficient"
Pros: "On time departure and arrival. Flight attendants were efficient and pleasant."
Cons: "No complaints!"
Pros: "nice crew"
Cons: "no entertainment system. Even their in flight radio got messed up. seats were uncomfortable."
Cons: "When we arrived to Chicago we discovered that the airline had tried to "fix" out connecting flight and in the process I was accidentally removed from the same flight as my husband and we were both forced to take detours through London since we had missed our direct flight. Our checked baggage was lost for 2 days. The London airport has more strict rules for carry-on bags and liquids so much of our items were confiscated and the worst part of all was being told at the gate in Chicago that they didn't know why I was removed from the flight but that I would not be allowed to board because they couldn't reach anyone at the American Airlines desk. We pleaded for help for over an hour and were basically asked to sit down and be ignored. I was sobbing when my husband and I were separated and we were worried we might not find eachother in London or in our final destination of Dublin since we had no cell service."
Pros: "The initial price. Difficult flight."
Cons: "I did not get what I paid for and check in took two hours to figure out. I bought tickets on Kayak through Justfly.com for a Finnair flight and added an American Airlines (affiliate) frequent flyer number.and reserved my seats early.as I usually do and everything was confirmed by Justfly.com. No problems, right? I did not receive a check in notification. I used the Finnair trip number on my email but it said there was no flight found. I could not initially get hold of Just fly.com. when I did, they said I had to check in through American Airlines. That didn't work initially either. After getting a new trip number I was able to check in but our seats were changed and it was a red eye. When trying to get seats I noticed there are very few seats left. The seats I had selected were now open and would coat another $120 plus. I couldn't even get those. We wound up with some exit seats which seemed fine until my wife couldn't recline her seat. It was uncomfortable for both of us because she had to use my legs to prop hers onto. Im still on vacation so I haven't contacted American for a refund yet."
Pros: "The flight was delayed 5 hours. We were late for our tour in Ireland!"
Pros: "Good value"
Cons: "Poor food quality"
Cons: "The food.... But you already know that, don't you."
Pros: "The emergency exit row had decent legroom and I was comped my beer."
Cons: "Perhaps it was my own fault, but I kept getting errors trying to check in online at the Finnair website. I was there because up until I tried to check in at JFK, I was 100% sure I booked a Finnair flight, because that's what Kayak told me. I was pretty pissed off when I found out that SURPRISE I was really flying on American Airlines, pretty much the most boring airline on the planet. When I checked in, I was still unable to get a seat assignment, not until I got to the gate where I had to wait 20 minutes for an agent to show up and sort things out. They finally put me in an emergency exit row, in an extremely uncomfortable non-recline seat (I know, regulations). The flight was also an hour late taking off (I know, not AA's fault), which did not help the experience. Will be more careful next time booking on Kayak."
Pros: "Food, entertainment and free checked bag. Can ask for more!"
Pros: "Food, blanket & pillow,"
Cons: "Most of the video screens did not work. Long flight with no entertainment!"