Pros: "I did add a wheelchair, they just provided it at Dallus airport. During conneting flights they did not take care of my mom. She has orthrytis and was not be able to walk long distance, but no body provide her wheelchair and did not help her to find a gate for her next flight. It was really disappoin"
Cons: "Food- improve the menu, with veggie pasta, there was chicken on the side. For breakfast only on option- scrambled eggs. Not much for vegetarians. Also my flight Istanbul to mumbai, the table on which you keep the food was not aligned, the food tray kept sliding down."
Pros: "Nice service"
Cons: "I enjoyed visit via turkey and not long flight. I felt comfort"
Pros: "Crew. Food wasn’t bad."
Cons: "Late leaving. Waited an hour in Joburg before we could deplane. Cramped seat (normal on most airlines)."
Pros: "nice that food was provided."
Cons: "boarding was delayed, then we were also delayed on the tarmac. some out of the plane/crew's control but after a long flight from US, this felt extra long."
Pros: "The kids goodies package. Also the package with The toothbrush, sleepmask, socks. Pillows and blankets were a life saver."
Pros: "almost nothing."
Cons: "The same food every time and its not high quality - even in Business class. The business class seats are uncomfortable, they don't recline far enough or provide adequate leg and foot support. The breakfast is not good at all and they seem to fry or provide stale croissants and danishes - they are always so hard and difficult to eat."
Pros: "Boarding, on time"
Cons: "Food can be better. Steward never brought the blanket and it was cold. Entertainment is not good and game did not work."
Pros: "Everything I like"
Pros: "Entertainment, and the plane which felt really new and comfy."
Cons: "Food was a bit boring (because it was such a short flight, I suppose)"
Pros: "they provide such a great service so that I cannot find anything else to complain."
Pros: "Comfortable, great food, awesome crew! I love that they have a great variety of entertainment material."
Pros: "Superb service. Good food. Organized on boarding. Not overbooked. New planes. USB available for charging devices."
Cons: "Long layover in Istanbul."
Pros: "Convenient. Good price."
Cons: "The flight from Istanbul to Alexandria showed departure time 1:30 am, but in reality, it departed at 12:30 am. It wasn't a problem for me but it was confusing."
Cons: "I was selected to seat near the window before departure dare unfortunately i found my self in the middle of the people, so dissapointed"
Pros: "Everything went well apart from my suitcase been lost on the connecting flights to Ercan."
Cons: "Eight hours waiting for a connecting flight at Istanbul airport."
Pros: "The seats were comfortable and the staff at the gate were nice."
Cons: "The crew for the first 9 hour flight was horrendous. They were quite unfriendly. I was in the dead middle of the plane, row 40, but we got our did last and there was no choice left. It was more like the crew forcing the food on us. The crew also was extremely bad about picking up after the meal. There were people walking around to throw away their food."
Pros: "Service, updates, smooth flight"
Cons: "Very tight seating in enconomy."
Cons: "The breakfast was poor & frozen ."
Pros: "Value, food"
Cons: "For a ten hour+ flight the economy seats were very tight, but that is probably the industry standard"
Pros: "Good seat comfort, good food, good entertainment"
Cons: "Seat changed from aisle to middle without my knowlefge. Insufficient time between flights"
Pros: "Comfort, food, staff, everything"
Pros: "Best Pilots The fleet is newer The individual screens and movie options Safety"
Cons: "the seating space is terrible your female flight attendants were very crabby the food choices were very poor compared to previous years"
Pros: "I love everything, the crew was amazing ,very helpful and always with a big smile on the face. Also I love the food, my wife and I are vegan and we requested a vegan menu in advance before the fly and the menu was delicious, fresh and healthy!! I would definitely recommend this airline to everyone!!! Way to go Turkish airline!!!!!"
Pros: "I had a most pleasant experience flying from New York, NY to Kiev, Ukraine. Everything about the service was just right. Thank you for your kindness and attention to detail. From now on I will only fly Turkish Airlines when going to Kiev."
Cons: "Hardly any leg space"
Pros: "Quick in Check In."
Cons: "Horrible customer service."
Pros: "Crew service, food and entertainment. Will fly again with this airline and recommend it to others."
Cons: "The lack of space, how small the seat is. On very long flights gets very uncomfortable."
Pros: "Great service, smooth flight, and overall a pleasure to fly with."
Cons: "EVerything about this airline."
Pros: "you are the best airline i flew leg space leg stool recliner food politeness of stewardess everything"
Pros: "Overall it was a smooth flight except for few minor issues."
Cons: "It seems as thought several of the hostesses may have been trainees so the food service was slow and, they ran out of food on some trolleys and sometimes forgot orders for passengers."
Pros: "I always enjoy flying with Turkish airlines it is a breeze from check in all the way destination from food to entertainment it all runs so smooth I will fly with u any day so far that is the best"
Pros: "Food and service great"
Pros: "Everything was great, on time and safe. I love flying Turkish Airlines."
Pros: "Crew works very hard to provide good service."
Cons: "Once again, there was a bathroom out of order.... this puts too much use on the others and it showed. Late start again, too."
Pros: "I left my iPad in the seat back of my previous flight to Istanbul and by the next morning they had my iPad to me and Hungary! Very professional!"
Cons: "I could not find a way to ask for cancellation or reschedule"
Cons: "Our flight was canceled and we lost an entire day of our vacation (apartment rental, car rental, etc). Before leaving to Istanbul when we were in New York we asked if they would reroute our flights from New York City to Naples, Italy since the terrorist attack occurred in Istanbul causing the airport to be shut down. We were reassured that there would be no problems and we would be rerouted once we landed in Turkey, and lo and behold our flights were canceled. We had to spend the day in Turkey, pay for our own food, and pay for the visa €30 per person. This all could have been avoided had they rerouted our flights to another city."
Pros: "We travel and used different airlines but Turkish airlines is one of the best."
Cons: "old and boring entertainment movies for a 7 hour trip. The cabine had no USB port or electrical port."
Pros: "Contrary to many mainstream airlines which try to cut costs everwhere to the detriment of economy class passengers, Turkish airlines provides excellent service in economy, and I could get a super cheap fare for my whole family."
Pros: "Best movie selection, best food. They even came around with pieces of Turkish delight right after we took off. Turkish Air makes it worth flying through Istanbul to get to western Europe!!"
Pros: "By far the most comfortable Economy seats."
Pros: "Leg room was great"
Cons: "Baggage handlers in IST threw the bags from the plane so hard onto the cart that they bounced. It's amazing that only one item broke in my bag."
Cons: "The touch screen did not work properly"
Pros: "Due to business I travel allot so I deal with allot of airlines. This is by far the best airlines I have used. Excellent crew and airport staff. I don’t think words can express how satisfied I am with this airlines and airport. The nicest people and great service. Clean and modern aircraft. Going to try flying only with KLM from now on."
Pros: "Services is good ."
Cons: "Food can be better"
Pros: "Nice crew, good food."
Cons: "Both bathroom were not working in business class area."
Pros: "Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!"
Cons: "Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM"
Cons: "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."
Pros: "Impressive service... amazing crew, very friendly and professional"
Pros: "The crew tried to be helpful but were equally frustrated with the ground crew."
Cons: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"
Pros: "Customer care was super supportive"
Cons: "Inflight sandwiches"
Pros: "Just as I expected. And I made my last connection easily."
Cons: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."
Pros: "The flight crew was so friendly and the food was really good."
Pros: "Everything was smooth and effortless."
Cons: "Can’t think of anything."
Cons: "They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this."
Pros: "Crew was nice and friendly"
Cons: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
Cons: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."
Cons: "Need more leg room!!! Larger meals needed."
Cons: "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."
Pros: "Best airline in the business quick efficient and outstanding service What else can you say"
Cons: "Not enough leg room"
Pros: "Gaps between seats are very narrow."
Cons: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Cons: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"
Pros: "Face recognition was amazing"
Cons: "Too hot on plane"
Pros: "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
Cons: "Boarding was chaotic and congested with not much information or order."
Cons: "Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all."
Pros: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."
Cons: "Food had only vegetarian choices. No charging place and ambiance was noisy"
Pros: "Arrived early!"
Cons: "Boarding seemed disorganized."
Pros: "Need better quality tvs for such a long flight and better movies There were only 4 Bollywood movies and not the latest ones either"
Cons: "The movie selection did not seem extremely varied."
Pros: "The attendants took great care of us. Super smooth flight."
Cons: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"
Pros: "Just great crew."
Cons: "Not comfortable at all and will not book KLM again."
Cons: "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."
Pros: "Entertainment was good, and crew was very nice and accommodating. Flight was very comfortable and smooth."
Cons: "The food was okay, not that great."
Cons: "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."
Pros: "The staff at the front desk for the check-in were extremely helpful. I had a complicated issue with my luggage and they helped me to sort it out in the best possible way. Amazing service! Furthermore, the entertainment on board is great! Nice movies, nice food, friendly flight attendants, etc. They even offered me a second sandwich =)! I truly loved my experience with KLM."
Pros: "Very little if any."
Cons: "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."
Pros: "On time."
Cons: "No negative"
Cons: "KLM had bumped us to a later flight for no reason and again we had to call with a long wait to get our original connection restored, However, we did not get boarding passes during checking in Europe and thus had to go outside security in Detroit to the main check-in gate and wait 30 minutes to get the error resolved. Then it was back thorough security and a rush to the gate to get there in time to board. Lost our original seat assignment and wound up in the last row at the tail of the plane. Extremely poor coordination between KLM and Delta who operated the flight."
Pros: "Quick (relatively) flight."
Cons: "Skinniest seat ever. Couldn't even lean back. I now have hunchback."
Pros: "Night flight so no entertainment allowed sleeping"
Cons: "Kosher food could be improved"
Pros: "Flight attendants tried their best given what they had to work with."
Cons: "They can not retire these old Boeing 747's soon enough. Due to mechanical problems, our flight arrived at LAXfour and a half hours late and further problems with the cargo door caused an additional one hour delay of our take off."
Pros: "Friendliest economy class service I've ever encountered."
Pros: "The crew was very nice and helpful."
Cons: "The space is no longer a respectful space. Paid 32 Euros for my seat, there was not enough space, the man beside me kept jabbing me on the ribs."
Pros: "Was able to check in online, very convenient and easy to access site."
Cons: "I didn't go on this flight, unable to leave Seoul (to Beijing) with China Southern."
Pros: "A nice short flight"
Cons: "We had booked business on our flight to Milan, and it was extremely disappointing that on this sector they put us on the last seat in the back of the plane. There were plent of seats on this flight that had extended legroom. A bit of a mystery, why Westjet elected to put usin the last seats on the plane?"
Pros: "Service of the staff was great"
Cons: "Turbulence, with all our technology we still cannot avoid this?"
Absolutely inadequate transfer at Munich airport. Lufthansa sold a ticket for a flight with 45 mins transfer, and your connecting flight is actually in a different terminal. In order to get to that terminal you need to walk 10 mins to a train station, take a train, and then go through passport control. All this in less than 45 mins (deduct 20 mins for boarding)? Madness.
That was a serious deicing job!
Our luggage was left behind alongside many others who’d transferred from another Lufthansa flight.
Iam satisfied with all this.
Easier website to navigate
The airport and Luftanza were understaffed. It was slow going.
The seats seemed much closer together on this plane. I felt much more cramped than other journeys in coach. Other passengers around me who are taller or bigger had even even more trouble.
Cons: "Boarding process and food"
Pros: "The crew was good."
Cons: "Poor planning on having the connection in terminals far apart from each other."
Cons: "We missed our connection due to the delay and they could only rebook us on flights that made us miss an entire day or our vacation."
Pros: "The food and complementary drinks were perfect. The staff was kind and attentive. There were many movie and television options."
Cons: "The seats reclined too far making me uncomfortable."
Pros: "Good crew"
Cons: "Was delayed outgoing but information was good"
Pros: "Clean new Airbus 380. Nice crew"
Cons: "We were unable to fly this trip due to United cancelling our flight."
Cons: "We only had 45 minutes between flights. We almost missed our flight to Naples due to having to go through security again in Frankfurt. The Frankfurt airport was very congested. I wouldn’t have booked a flight with such a short layover had I known how far apart the gates were and that we’d have to go through security again. I would suggest not offering flights with such short layovers."
Cons: "I havent gotten on a flight yet."
Pros: "Attitude of staff"
Cons: "Food and delay"
Pros: "Did not make this flight due to lines at Frankfurt security. Customer service has been awful, had to wait two hours to speak to anyone and ended up purchasing another flight because they sold out of all decent connections."
Cons: "This has been the worst customer service experience of my life. Never flying Lufthansa again."
Pros: "Boarding was late. Pilot said he would makeup the time, but he didn’t. Many passengers were late for their connecting flights.The Airbus was smooth and relatively quiet. Not much room for a 6 foot male. Crew was excellent. The food was just okay. Had to take a shuttle to and from the terminal in Frankfort, which added to the delays. Late boarding from Frankfurt to Stuttgart. Had to wait for the shuttle. Flight was fine."
Cons: "Flight delay due to connecting flight"
Cons: "The forward economy cabin was too cold. When the passenger in front of me had his seatback all the way back, I could not get out of my seat, lean forward, nor see the entertainment screen or eat easily."
Cons: "Got to pick a seat when signing in"
Pros: "Our next trip we may use the airline again but try a different series aircraft. The flight was smooth and on time. The crew was friendly and helpful."
Cons: "Very uncomfortable seats too close together. Boarding was late and plane was full. People had to out roller boards understand seats that were too close together. Seemed very unsafe. Stuffy and hot. Terrible turbulence."
Cons: "Missed transfer, despite assurance before takeoff."
Pros: "One of the crew members was very nice. She made an effort and acknowledged my kids. The rest of the crew wasn't friendly."
Cons: "We were literally the last ones to get food. My child didn't actually get a meal. The only option left was fish, we do not eat fish. Our bag didn't make it. We were assured it will be delivered same day. It wasn't. It was Christmas and we had to drive to another airport to get it otherwise we would have been left without the luggage for the entire holidays, our gifts were in it. We had to spent time away from our family and drive 2plus hours to get the bag."
Cons: "Not making the flight dinto issues caused by the airline."
Pros: "Wine was good."
Cons: "Food was tasteless - of very questionable quality, too much sugar and fat, unhealthy. Space between seats very tight, very uncomfortable. Music sound poor"
Pros: "The crew was friendly. The seats were comfortable. The pilot was fantastic and explained things we were passing as we flew over them"
Cons: "Boarding was very disorganized in the gate area. Two lines just kind of smooshed together. Boarding at the plane was also a hot mess because you could enter from the front or back of the plane and people in the very back that entered at the front had to shove past people entering from the back moving toward the center of the plane."
Cons: "The food is not tasty"
Pros: "The flight was right in time and the crew was good."
Cons: "I couldn't get my phone to connect to the wifi."
Pros: "I was rebooked on another flight earlier."
Cons: "Nobody bother to call me or email me. No Lufthansa or kayak . I called Lufthansa and have them rebooked my flight. And they were wonderful."
Pros: "See comments above."
Cons: "I was transferred to the flight through vienna, vienna-berlin was cancelled and i am stuck in Vienna"
Pros: "The crew moved as quickly as possible, and this made bathroom access easier."
Cons: "The small size of the plane made the long-lasting turbulence near the point of landing impossible to ignore. I don't consider this the fault of the pilot, more the size of the plane."
Pros: "Crew, food, service location of my seat."
Cons: "The entertainment was lacking. I fly a lot so more variety would have been nice in the movie selections."
Cons: "The staff was very unfriendly and they had inconsistent rules with carry on baggage."
Pros: "Crew was good."
Cons: "Not on time. Lost luggage."
Cons: "That I can't fly them all the time."
Cons: "They lost the luggage for nearly all the passengers on the flight. I don't know how it happened, but they "forgot" to load suitcases for over 100 people, and they never even told us. We all just waited for our luggage at the baggage claim and only after we all complained that our luggage was missing did we find out that none of it made it to our destination. Now, we're without luggage for 2 of our 7 days in Italy."
Pros: "The seats on the leg of this flight were much more comfortable and there was normal space for feet."
Cons: "The boarding here was completely unorganized. After people had just been in a crowd, they attempted to have people love up, which was futile. Some of the seats were dirty and/or unkempt. The snack option wasn't to my liking and may have been the cause of a stomachache later."
Pros: "The female flight attendants always look great."
Pros: "the woman who helped me at the boarding gate was great! Lounge was really nice!"
Cons: "crew service was not good especially in flight from Mumbai to frankfurt. I was not served with midnight snack though i was awake."
Pros: "The coach seats were much more comfortable than Air Canada's. The flight was without incident. Staff were great! Accommodating, friendly and efficient! Incredible choices of movies, news, etc controlled by individual passenger."
No crash. The prize could have been better.
Cons: "Flight not on Time Super hot temperature on board (almost unhealthy)"
Pros: "The boardin personnel was unbelievably rude..they didnt let us board our very small luggages despite the plane was half empty. When we insisted they started laughing and threathen us of letting us miss our flight,with the attitude ignorants display when they are given a bit of authority"
Cons: "Change boarding personnel"
Pros: "Budget carrier. No frills. You get what you pay for."
Cons: "At least provide water."
Pros: "Bag check in was great! Had a great experience with the Easy Jet staff. Security was u bit unfriendly."
Cons: "5 hour of delay!!!! For the second time in the same flight"
Cons: "Seats are really small and stick together, super uncomfortable for more than 2h"
Pros: "Easy boarding prep was and bag check! Flight attends and crew were very pleasant!"
Pros: "I couldn't tell you. They were basically non existent."
Cons: "Easy jet lost my bag. For four days. I had to go back to Naples airport and find it myself"
Pros: "4 hour delay."
Cons: "On time. At least vouchers."
Pros: "Crew was fine"
Cons: "EVERYTHING ELSE"
Pros: "I like that we left on time!"
Cons: "Too many delays with a lot of miss information"
Pros: "EasyJet no frills flight as usual."
Cons: "Flight was delayed by 20mins takeoff to landing"
Pros: "Plane itself was OK"
Cons: "Check in was dismal: I arrived in plenty of time with just three people in front of me in the queue, yet nearly missed my flight because they were all checked-in so slowly. Then when I had the temerity to mention politely that check-in had been very slow, she made no apology and was very rude."
Pros: "It was a short and cheap flight."
Pros: "crews are efficient and polite"
Pros: "the entrance from front and back"
Cons: "Felt like we were being herded like cattle"
Cons: "No comp snacks or drinks I had these on Easy Jet from London to Prague!!!"
Pros: "On time"
Cons: "Seat comfort is terrible. Seats do not recline, room is tight. On outbound flight to Malaga, crowded with partying people - in flight was like a nightclub or bar. Charge for water."
Pros: "The flight was almost on time."
Cons: "We did not like having to pay an extra 16 euros per person for carry on. Other planes allow a carry-on and a personal item. Did not appreciate this last minute extra charge. This should all have been explained when we purchased our tickets. I probably would not fly on EasyJet again for this reason."
Pros: "The staff & crew were friendly"
Cons: "I didn’t like that you had to pay for snacks & water. Passengers were skipping ahead in line in front of those waiting to board"
Cons: "The App did not instruct me to pay for luggage ahead if time or else the will rip me iff at the check in gate. the check in staff were rude and NOT understanding . I will never fly EasyJet EVER again"
Pros: "Flight was smooth and price was good."
Cons: "We tried to check in online but website wouldn’t allow us. When we arrived at airport we discovered that was because we were assigned standby status. At no point during the booking process did we receive any notification about standby status. This lead to a very stressful 90 minutes waiting to find out if we would make the flight."
Pros: "Airport restaurants would have been nice...without the overcrowding"
Cons: "Terrible automated check-in. Harried and worried staff. Extra costs. Invasive and slow security. Overcrowded airport. Ancient plane with too many tiny seats. Abrupt and unfriendly service."
Pros: "Crew were welcoming"
Cons: "Flight was full, noisy and one hour late"
Cons: "I found my luggage broken!!!!"
Pros: "Had a good flight that was on time, can't complain."
Pros: "Cheap flights"
Cons: "Delayed flight, and just uncomfortable checking in boarding pricess"
Pros: "I like the ease of this airline"
Cons: "Landing was bumpy."
Pros: "Easy to book flights and know in advance what to expect. Was able to check in immediately after I purchased the ticket. I rated food and entertainment as a 1 as there was no food unless you bought it and there was no in-seat entertainment. These was expected as easyJet is a lower cost airline so just want people to be aware."
Cons: "Didn’t like being told just 30 minutes before flight which gate the plane would be boarding from. Seat was very uncomfortable (cushion needed to be re-stuffed)."
Cons: "It's bad enough getting up at 3am to get to the airport for the early flight but when it's the first one out and it's 40 minutes late your really not happy.i can't remember the last time I booked easyJet and left on time"
Pros: "I liked the crew, professional and courtois. The nice new plane. But the boarding was a little bit late, and so the departure."
Pros: "The prompt staff"
Cons: "It was SO hot and when you're cramped like that, the temperature can make you panic a little bit. Did not get cooler in the air, and they made you pay for drinks!!! Even water! Nothing "easy" about this jet."
Cons: "EasyJet flight departed two hours late and caused me to miss the last Rhônexpres train. I therefore had to take a taxi, which cost me 80 Euros!"
Pros: "Crew was nice, and the wide aisle was a bonus! Overall it was an average fying, no problems!"
Cons: "I didn't love taking a bus to and from the plane but maybe that is fairly standard in Europe. I wish there was wifi/USB plug on the plane or at least tvs. I didn't have any food or see any entertainment offered so I cannot speak to that!"
Pros: "It got me to Naples."
Cons: "The flight was late taking off by an hour, we received messages that it was going to be late, but by only ten minutes. Even at the desk, a long line formed at the original boarding gate, before we were told that the gates were chaning to one at the other end of the building. Then made to queue at the gate for half an hour, then sat in the plane for an hour. Plus on top of that it was from Stansted which is the worst aiport."
Pros: "Its cheap on time"
Cons: "The ground crew didn't allow a carry on which was supposedly allowed"
Cons: "Terrible costurmer service"
Cons: "I was charged $50 for my luggage. I had one check in luggage and the price seemed very excessive. The attendant did not want to work with me in terms of lowering the price"
Pros: "This was a one-hour flight from Catania, Sicily, to Naples. Boarding the plane, takeoff and landing all typical of flying these days. No food, water or entertainment was offered, typical on short flights, but we and our baggage arrived on time."
Cons: "Fortunately we'd arrived quite early to check in. We had acquired an additional bag to check in. I knew it was 47 Euro and when it was our turn to approach the check-in person, I had my credit card ready with our passports and boarding passes. The woman seemed put out that we had another bag and after several minutes of conferring with a colleague and filling out a form, she gave me the form and my credit card and directed me to another area to pay the 47E. This was on the other end of the terminal and involved another queue, more discussion, finally paying and getting another form to take back to the first woman who finally processed our paperwork, printed the baggage tickets and sent them on their way. BTW, we travel fairly light. I had a 24-inch roller and a small daypack on my back. My wife started wity a carry-on roller and a small daypack, but now at the end of our two-week trip, with purchases she'd switched her carry-on to a 24-inch roller instead. If I'd known what an insane system Easy Jet has, at least at Catania, I'd have tried to add the extra bag online the day before."
Pros: "They even sold tickets for the Gatwick express to London while we were waiting to board asst the hasta in Edinburgh Scotland.that saved us the line at Gatwick.much appreciated."
Cons: "Easy jet lands at north terminal.you must take a shuttle to the south terminal to get the Gatwick express train."
Pros: "Crew were friendly"
Cons: "Although I had a child and was at the boarding gate in time,boarding was a free for all. We were also left waiting in a doorway with baby in the cold and with the fumes of the plane. The food was good but although I was on the first few rows with one of the first to request food some of the selections were not available. The fold out tables were also very dirty and the plane was uncomfortably cold"
Pros: "Some English speaking/understanding Crew available in Italy to help you through the process."
Cons: "It's important to pay for Hold Luggage (checked bags) prior to arriving at the airport. It isn't easy to do once you've checked-in online, so take your time in this process as it could save you an upwards of 35 euros for 2 bags. Boarding process is bizzare, if you don't pay for Express Boarding, you should get in line early! Our experience with passengers onboard was unique- no one cares about what you've stored overhead so keep an eye on your belongings if you have anything fragile. EVERYONE brings suitcases onboard it seems. Confusing announcements once in flight, sounded like a beverage service was on its way but never did. Not even water. Flight attendants walked up and down the isle looking for UNICEF donations. No entertainment except for traveler watching. Ultimately we got to our desitation and that is what mattered. Everything else was just a head scratcher."
Pros: "A flight attendant worked with me to find the boarding pass on my phone, so that I would know my seat."
Cons: "I could not find my boarding pass on my phone, required because since Easy Jet will not print off and hand a passenger a boarding pass, the one on the phone must be used. One of the flight attendants assisted me to find the boarding pass. I really dislike that an airline refuses to print a boarding pass."
Cons: "Sitting in an emergency row, was unable to use under seat storage and had to put all items in overhead"
Cons: "This is the only airline that counts the handbag as one piece of carry-on. Since I had my handbag and one piece of carry-on luggage (size and weight as required), I had to pay €60 to take my luggage in cargo, not even in the cabin. I'm very disappointed I paid for the luggage more than I paid for the airfare"
Pros: "Crew and airframe were great. Plane was clean and modern and loading from front and back doors is brilliant and efficient."
Cons: "Non flyers need special lines. If you have 3 carry on bags, a baby, a stroller, and bad attitude... Show up early and relax. Seriously, the crew was great it was certain passengers that made this the worst flight I've ever had. The isle is not for children's exercise."