Pros: "Keeping time"
Cons: "There should be wi=fi."
Pros: "Crew was generally very good."
Cons: "Flight was delayed by 2 hours"
Pros: "Attentive crew. Responded to all requests right away."
Cons: "I think just entertainment - choice of movies ."
Cons: "Stuff not helpful, rude and not helping at all despite us being with a baby"
Pros: "Emirates itself was great but using fly Dubai from Dubai to Kabul was awful."
Cons: "No flights to Kabul using Fly Dubai when someone books tickets actually for Emirates."
Pros: "I really appreciated the upgrade"
Pros: "In flight entertainment was excellent"
Cons: "My first flight the seat was towards the back and was smaller than others."
Pros: "Everything"
Cons: "Nothing"
Pros: "Food"
Cons: "Seat is not comfortable."
Pros: "Comfort level was below expected for Emirates today, because the flight was very packed. I didn’t get the ability to choose or change my seat while checking in online and checking in at the counter and was not able to change out of a middle seat. We also took off 1hr + after the original departure time."
Cons: "Not sure why I wasn’t able to change my seat during check-in, this is usually standard. Other than that, the flight was fine."
Cons: "My seat was booked on Ile. it was chanded to window which I hate"
Pros: "Amenities - ear plugs and basic things are good. Dint see this in other flights till now in economy. Good movies collection."
Cons: "Attendants were negligent. Asked for water many times, but didn't get any response. They were busy chit chatting. Internet - only 20 mb , that too for 2 hours continuous. Food was not that good. And only 2 meals for 14 hr flight!!"
Pros: "Although a short trip it was a great experience especially the bar The seat setup is very good and facilities cannot be faulted."
Cons: "Staff were rushed due to short nature of Flight most staff were great but some showed the pressure forgetting requests. Left medicine bag on Flight despite reporting it was never contacted again which inconvenienced my trip having to seek doctors for replacements."
Pros: "The departure & arrival time. A fantastic price that included an excellent meal there and back, 30k luggage quota, entertainment that lasted throughout the duration of the flight. It just seemed seamless and felt like it didn't take that long to get there. I will definitely be catching this flight, every time I return to NZ"
Cons: "The flight on the B777 was most uncomfortable, even in Business Class. Will avoid any flight in this aircraft/airline in future"
Pros: "The relaxed environment and the crew are amazing"
Cons: "Some snacks between the food service"
Pros: "Wonderful airline, great movie collection, ended up leaving one of my bags behind in Dubai but they were delivered to my home in one pice"
Cons: "The time between flights was so little and with a big airport, literally had to run from one end to the other"
Pros: "Spacious for the kid to walk"
Cons: "For this flight boarding was smooth as my previous flight was late and an Emirates employee ran us through security and to this flight on time. For the people reading this review who might think my kid would have been messy or cranky on the flight so we were treated this way, that was not the case, she not even cried once or made a mess. Same as my previous flight with crew, Crew were so late in responses, my wife actually walked to their place 2 times to get milk for the baby. Also she was not served food at all when they served breakfast. We requested Hindu meal and I was served hindu meal and she was missed and when they served lunch she was told she has not requested prior to the flight and can only be served a regular meal, which she gladly accepted. Kid was not served any food again, so we gave her solid from our meal. When we requested some food for the baby she was given a banana baby food(Kid did not even eat it). Taste of the food was edible(Not great). Overall do not fly emirates with a kid"
Pros: "Wow I was pleased to see lady with sign daying Dublin Passengers this way"
Cons: "All Good"
Pros: "Everything was very good"
Pros: "We like everything, was good experience All over"
Pros: "Comfortable seat, even in economy class. Very quiet engine noise. Extensive in-flight entertainment. Attentive crew."
Cons: "Boarding experience was cumbersome and overly complicated. After going through the whole security screening process to enter the departures area (I boarded in Singapore), the whole security process is performed again to get to the gate. Why do I and my carry-on luggage need to be checked twice? Once at the gate, all passengers are herded like sheep into an area that has insufficient seats for the number of passengers, so many are left to stand or sit on the floor. If the airline wants to use a plane that carries 500+ passengers, then use a gate that can accommodate that number."
Pros: "nothing"
Cons: "service, staff. had night mare"
Pros: "Service onboard the flight was good."
Cons: "Connection in Dubai was terrible. Super long bus ride. Nobody at the terminal to direct you to where the Business Class Lounge is. Had to walk very long distances to get to the Lounge. No staff at the gates in the Business Class Lounge. Flight was delayed but no staff to give information at all."
Pros: "Service was wonderful people very kind enjoying them on the flight was quite beautiful soft and nice wish you good luck ."
Pros: "It felt like home. =)"
Cons: "it felt too much like home. ;)"
Pros: "Loved the Emirates experience as always, esp the in-flight experience (incl food) and entertainment."
Cons: "Captain's announcements in the flights were also either not loud enough or not intelligible."
Pros: "The entertainment options were great!"
Cons: "There was no leg room at all in economy. My knees were in the seat of the person in front of me. Most of the food was terrible and I only ate the bread. The TV is on the back of the seat in front of you and is a touch screen. You have to touch pretty hard. So, every time the person behind me was scrolling, they had to hit my seat."
Pros: "This was our first time flying Emirates and it will not be our last. The staff, service and experience has been very pleasant."
Pros: "Good seat pitch in economy and good entertainment selection."
Cons: "Wheel chair travellers not comfortable as they didnt find help and also have to wait for long time to get their turn"
Cons: "I did not get the seats I selected when booking"
Pros: "their hospitality"
Cons: "The food"
Pros: "the movies"
Cons: "it was a delay on the way to dubai one hour and on the way back to kuwait 45 min"
Pros: "Price on my ticket was great and comfort was good"
Cons: "The ground staff at Bangalore in India had no idea on crowd control. Before they started boarding they made no announcements. The agents would talk amongst themselves but there were no announcements. With the result that everyone rushed at once for boarding. The lady agent who was scanning the passes kept yelling at people to form a line but by then it was too late On the flight, they ran out of vegetarian meals by the time they got to my seat!!"
Pros: "Staff is very attentive and always around. I am not a fan of instant coffee, but I got a cup of coffee when I asked for one outside of "meal times". The leg room is good, though I could still use a little extra."
Cons: "I wish the crew asked all passengers to reset their seat upright when food is served. I am quite tall and having the person in front of me recline is uncomfortable at all times, but while eating, there just isn't very much elbow room. Also the temperature in the cabin is really too cold. The entertainment system uses a two-prong plug for the headset, which requires you to bring an adapter if you want to use your own noise-blocking headset or headphones."
Pros: "Probably the loveliest airline in the sky today"
Cons: "The in-flight crew was rude and aggressive. Also there was no communication or announcement regarding the delayed flight. Food was substandard. We've had much better experience with emirates in the past. Next time perhaps we will opt for another airline ."
Pros: "The food and care was great."
Cons: "this experience with emirates was super duper bad. I was travelling to India as my dad had passed away that morning on 9/11. Bad service, no attention paid to the flight attendant button, water provided after 45 min....after 2 fligh attendants came by and said they would bring water. i provided verbal feedback and they were extra nice to me then...brought me crackers , chiocolates...etc etc...but it was just to calm me down. I went and got my own food from the kitchen area as I had a splitting headache, I was traveling to india as my dad had passed away on sep 11th morning. They gave me the same dinner mushroom and peas for vegetarian snack. Then they exchanged it after I had waited for so long. IT was just ridiculous servide and"
Cons: "The Emirates business lounge in Dubai is terrible, overcrowded, too big, food passable, very little service."
Pros: "I watched movies the entire time."
Cons: "I didnt like that i had to sleep on metal chairs at Maldives outside airport. My layover was 11hrs and 35 mins and enirates didnt accommodate me at all during the wait. Not even a meal voucher. Talked to a guy named Ishmael Shinad and he was beyond useless. Wasnt the happiest person on flight."
Cons: "The same comment as above."
Cons: "Staff was amazing"
Pros: "The crew The food The entertainment The comfortable seats"
Cons: "The airport in Dubai is a little too cold and open to catch a snooze on the floor or at a corner."
Pros: "Klm's consistantly high standards in everything they do."
Cons: "Nothing"
Pros: "Impressive service... amazing crew, very friendly and professional"
Cons: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"
Pros: "Food and service"
Cons: "Working wifi would be good. Better A/C. More comfortable seats"
Cons: "Travelled business class and was ace experience"
Pros: "Friendly crew"
Cons: "Can’t think of anything"
Pros: "The entertainment was amazing"
Cons: "The seats were a bit hard"
Pros: "Crew was ok."
Cons: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."
Cons: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."
Pros: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Cons: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
Pros: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."
Pros: "Crew were great, food, entertainment, seat and everything else was great as well."
Pros: "Good food, friendly service"
Cons: "More trash pickup; only one round of beverage service"
Pros: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"
Pros: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Cons: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."
Cons: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Pros: "NOTHING"
Cons: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."
Pros: "Food and staff behaviour"
Cons: "Entertainment"
Cons: "Flight was cancelled."
Pros: "We were fed a nice pasta meal and offered drinks twice. They also gave a muffin for desert. The flight attendants were very nice and attentive with cheerful smiles. I wish every airline had service this good!"
Cons: "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."
Pros: "We got a meal for a 1h flight only"
Cons: "No entertainment but normal for this type of flight"
Pros: "Food was just fine, movie selection very good"
Cons: "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"
Pros: "Delayed flight but staff apologized as for safety reasons."
Cons: "Very late arrival"
Pros: "The food service was good and the flight attendants were friendly."
Cons: "The plane was very uncomfortable. The seats were small, you felt on top of the person next to you, and there was no leg room. I am a pretty small person- I can't image how uncomfortable all of the taller passengers must have been."
Pros: "Decent seat size. Sorta slept the whole flight."
Pros: "Seats were comfortable"
Cons: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"
Cons: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."
Pros: "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."
Pros: "had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK"
Cons: "Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen."
Pros: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Cons: "Nothing!"
Pros: "Crew was friendly..business class seat was very comfortable and seemed wider than most Nice power outlets great entertainment system"
Cons: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
Cons: "The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop."
Pros: "Nothing"
Cons: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Cons: "Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed."
Pros: "Easy airport business"
Pros: "Overall, my trip to Cardiff via Amsterdam was smooth and delightful. I've flown a few short trips this summer and I was pleasantly surprised to find KLM still offered complimentary snacks. What a refreshing change!"
Cons: "There was no entertainment which is why I assigned that category only one star. The boarding process in Amsterdam could have been a bit smoother. Announcements were no clear."
Pros: "Crew was friendly, and the food was better than the usual KLM fare."
Cons: "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."
Cons: "The fact that there are different airline carriers for one flight is hard. In my second flight they made me check a bag which was considered a carry on during my first flight"
Pros: "The cabin crew were fantastic and funny"
Cons: "Tiny seats"
Cons: "Luggage (being handled by Air France in Basel) was first marked as delayed... nothing of the flight was in the end put on the belt and instead dropped off at Lost and Found. Ridiculous service since this was in no way announced to the people waiting for their suitcase."
Pros: "Having exit aisle made a huge difference in comfort Crew were EXCELLENT"
Cons: "Food was not very good Tasteless and rubbery"
Pros: "They flew full speed to catch up with the delays."
Cons: "Departure was scheduled with one hour delay. When everyone was boarded they mentioned a leaking toilet. It took them 1,5 hours to disable the toilet. In the mean time, no drinks, no snacks, nothing. So we should depart at 18:00 but it became 19:30. Our first drinks and meal was no earlier then 21:00. The crew should have anticipated better that the technical problem would at least take one hour and give everyone a drink at least."
Pros: "Leg room. Smiles of the cabin crew."
Cons: "Not enough selection of Electronic Dance Music. Lol!"
Pros: "Crew and food"
Cons: "Seat"
Pros: "On time."
Cons: "Claiming that the plane was completely full (which it wasn't), They forced just about everyone to check there carry ons. When we got on board, there was plenty of overhead space. Supposedly, we should've have been allowed a carryon and a personal item."
Almost 5 hours delayed, no support or info from the company, we got a voucher of 45BRL for food when the local restaurant charges a 100BRL per kg, I had to pay an additional 50BRL to be able to eat and drink something. Poor service and terrible crisis management with the passengers. On top of that, got late for my next appointment in SP and practically lost a day in a hotel I paid over 1500SEK per day
There is no food being served at Gol due to COVID situation. Which is understandable but still disappointed because others airlines are offering.
I missed it because of the delay in the other flights. Attendants in the airport sent me from one side to the other many times due to poor information.
Too much delay in the first two flights, so I lost the connection to the final destination.
Pros: "The crew was realy nice"
Pros: "Very easy process of boarding, flight and leaving the plane."
Cons: "Besides water and juice, with a small pack of crackers, nothing else is offered, unless you pay for sandwiches or other drinks."
Pros: "Did us a favor and made check in in the counter"
Cons: "Food was pretty basic....no entertainment whatsoever kids were desperate"
Pros: "punctuality"
Cons: "food, entertainment"
Pros: "i cant make early online checin. and almost missed the flight becuase of Air eropa and Gol comunicion problems"
Pros: "the plane"
Cons: "checkin experience, app and web terrible"
Cons: "Que funcione Latam Enterteinment o tenga pantalla de entretenimiento"
Cons: "Landed 45 min ago (with a 45 min delay) and still no luggage."
Pros: "Nice new plane."
Cons: "Boarding process could be better"
Pros: "Brand New air plane"
Cons: "Food"
Pros: "O lanche foi muito bom"
Cons: "Resolver os constantes atrasos neste vôo"
Pros: "Este lanche da Happy Hour é um bom diferencial. Muito bom."
Cons: "Houve atraso na partida devido a uma menina desacompanhada que teve que desembarcar e pelo jeito, não por culpa dela ou dos pais e sim da companhia. Lamentável."
Pros: "Crew and baggage people were very nice."
Cons: "Sao Paulo to Floripa flight, did not pay for baggage. Floriap to Sao Paulo, paid 60 Real. I bought ticket through Kayak. Am 100% sure that I picked 1 bag for baggage claim. I don't understand how GOL missed that!!! It did not say on Kayak receipt. Am very angry!! Want refund of 60 Real!!!!!"
Pros: "I always have a good experience with Gol, the Gol Confort Seats are great, attentive crew, puncntuality."
Cons: "I have not had my flight GRU - SSA because I'm stuck in Buenos Aires in Aerolíneas Argentinas Hell"
Cons: "The seats are close together so there's not as much legroom as other airlines I've flown in Brazil. There was no in flight entertainment. The snacks were mediocre at best. The gate was changed at the last minute so it was a little confusing."
Pros: "Flight on time"
Cons: "Food"
Pros: "Crew was fine. Flight was full. Good leg room. Tight being between fellow passengers."
Cons: "Check in was confusing."
Cons: "Flight delayed over one hour!"
Cons: "Este vôo tem atrasado sempre."
Cons: "Este vôo tem atrasado sempre."
Cons: "Este vôo tem atrasado sempre."
Pros: "On time"
Cons: "Food"
Cons: "More efficient check in. Waiting in line far too long at gate."
Pros: "Fast flight"
Cons: "Always delayed with no information as to when it might be departing."
Pros: "Nothing"
Cons: "Not remarkable at all. Terrible food."
Pros: "Their boarding is more orderly than many Brazilian airlines."
Cons: "check in was difficult. Their app is terrible - check in was not allowed.. The website is worse - it couldn't link my locator number to my account. And the gate check in had an absurdly small number of kiosks and no one to help the confused passengers. Boarding was done on time and they kept the door open for 20 minutes after take off time with no announced reason for the delay."
Pros: "Crew was friendly, helpful, overall awesome. Comfort level was great. Appreciated the few small extras that came with our GOL premium upgrade purchase."
Cons: "Seriously, a sandwich and some indistinguishable "dessert". Honestly, I can't tell you what the 2nd item was on the try, even after trying it. I get that the flight was only 3 hours long, but a sandwich is not dinner. And, it tasted horrible. I took 3 bites and couldn't stomach the rest. It was laughable that they offered wine with it. Had I realized this was the option, I would have brought my own food. My husband, who eats literally everything, couldn't even eat it, and it was a cheese sandwich. How hard is it to make a bad cheese sandwich? Well, apparently, GOL knows how to do it."
Cons: "Extremely cramped. They ran out of certain drinks. Confusing boarding."
Pros: "V confusing to find the gate - signs not updated and total madness when we got there as many flights delayed"
Cons: "Espaço conforto não merece esse título."
Pros: "On time and great customer service"
Pros: "Great service. No delay. Quick and efficient boarding. New, clean aircraft. Comfortable. Would certainly fly GOL again. And recommend. Easy on line check in."
Cons: "I didn't know about the luggage extra fee.when i buy a ticket ,i mean that include the luggage! In this point , i was very disappointed!!!"
Cons: "Due to weather conditions, the flight was delayed an hour and a half."
Pros: "As a wheelchair user I was treated well from the ticket agents, escorts, gate agents and flight crew."
Cons: "Not one thing."
Cons: "Me gustaría que además de portugués e inglés, se hablara español, tener en cuenta que sale de Buenos Aires"
Pros: "legroom, boarding process."
Cons: "snacks were kinda sparce"
Pros: "No entertainment available. No monitors on seats..."
Pros: "Very clean, orderly boarding"
Cons: "Need more instructions on boarding in English"
Cons: "Our flight was delayed due to bad weather which was not the airlines fault but they gave us no updates then didn't help at all once we missed all or connections. In the end, we had to purchase new flights from Sao Paulo to Sydney to make our important function on Wednesday morning. We went to the Etihad desk in São Paulo and they did nothing to help us except suggest we complain via the website. The worst flight experience of my life!"
Cons: "The boarding process took over 2.5 hours standing in line, such a slow and wasteful process. It's time to start thinking upgrades to speed up the process."
Cons: "GRU is still a havoc, but getting better. Slowly. PS. I'm Brazilian."
Veggies options could be a little bigger
Pros: "Great experience!"
Pros: "Flight crew was top notch"
Cons: "The boarding procédure in Dublin requires à long walks in 3 différent locations. Should be ma de shorter"
Pros: "Easy boarding, easy flight"
Cons: "Food served a little earlier, with beverages first. There was also buzzing in the headset when I was watching a movie."
Pros: "CRES was great"
Cons: "Many of us waited about 40 minute for our bags to show up in the reclaim area."
Pros: "Excellent crew, really liked large overhead bin capacity on this 737-800, and excellent boarding."
Cons: "United apparently insists on making entertainment available only through its United app and personal devices. That may be OK for lots of passengers, but we prefer the entertainment options available on almost every other airline that flies internationally and long distance domestic flights."
Cons: "Seats were a little uncomfortable but overall not bad."
Cons: "Transfer from international (T5) to T1 at O'Hare is very unpleasant..Generally O'Hare is a terrible airport."
Pros: "United Terminal in Chicago had limited seating and dining options. Flight was overbooked, but boarded quickly."
Cons: "Baggage claim at IAH took 45 minutes. Incorrect claim area was indicated for first 25 minutes, with over 200 people crowded around 1 claim area with 12 others open. Finally switched and bags took another 20 minutes. Baggage claim always takes over 30 minutes at this airport. Subway is rickety and outdated."
Pros: "I didn’t die in a plane crash."
Cons: "They missed the connecting flight the day before, so we had to fly out the next day on a flight that left ~1 hour late. I know the staff is doing what they can so I blame the execs making millions because they’re typically the real problem anyway."
Pros: "The crew was awesome! Best flight I've ever had."
Pros: "Big windows"
Cons: "Too cold during red eye"
Pros: "Nothing"
Cons: "My economy plus seat wouldn’t recline!"
Pros: "I made it home alive"
Cons: "Well constancy gate changes in the airport to getting on a hot plane with no air going, then to waiting an hour for the plane to start because of the power cable (still with no air) crew didn’t give us any update from the very first one, all of a sudden we are moving, but only shortly because then we waited another 30 minutes to actually take off. Once in the air it took forever to get water, just pretzels for snacks and a horrible attitude by the staff. DO NOT DLY WITH THEM."
Cons: "We didn't fly here"
Cons: "I wasn’t able to take the flight due to illness. Called Just Fly and airline for help - was on hold for hours. Both refused to help me. I am now out of pocket over $700. Appalling customer service by both airline and agent. Planning to report to the Better Business Bureau and travel authorities."
Cons: "I was seated next to an obese man who was racist and homophobic, and when I asked the flight attendant if I could move to the empty seat next to me because he was taking up a chunk of my seat, I was told “no” because I am not a united mileage plus member. not so nice! If i pay for an aisle seat I expect to be able to “sit” in the whole seat (and not to mention free from hatred)"
Pros: "Nothing"
Cons: "Landed in Canada to let off a "sick" passenger, sat there for hours and after the pilot made countless excuses, including needing to refuel, needing a new route, and needing to de-ice the plane, he finally announced that we're headed all the way back to Newark for some unknown reason. Worst flight ever. Couldn't be any less happy. F*** this airline. Will never use again. Ruined my vacation, thanks a lot."
Pros: "The crew was great throughout the 12 hour flight, the entertainment was varied as always, the flight time for departure and arrival was almost spot on."
Cons: "Due to the fact that I didn’t know my gate number and that my bags were going straight to destination, I waited for all the bags to be dispensed at the carousel which never came. I later rushed through security check and told one of the officers that my connecting flight’s last call was in 15 min. She then placed me in front of 20-25 people. I was the last person to board the plane. All of this could have been avoided had the printing machine write my gate number and the ticketing crew tell me about my bag. They were too casual overall. I want United to give me a cash credit for my next flight. Every flight that I’ve taken with them has always had a hiccup on one leg of the flight or the other."
Pros: "Crew members were pleasant"
Cons: "Gate was changed to a gate much farther away. Flight was delayed for 4 different reasons all of which were unlikely. We left 4 hours late. On board the plane was freezing cold. I will NEVER fly United Airlines again."
Pros: "flight was on time and the crew was friendly."
Pros: "they gave a $100 voucher"
Pros: "Flight was on time, staff was attentive and kind. The fight was flawless, and I'm not a good flyer. Every flight should go so well!!"
Pros: "Arriving in Dublin"
Cons: "Seat was cramped and uncomfortable"
Pros: "Seat size in premium economy."
Cons: "Food and presentation were weak."
Pros: "An empty seat in the middle."
Cons: "The seat in front of me reclined further than all the rest and the new seats that United has installed are incredibly uncomfortBle especially for a long international flight!!"
Pros: "I liked that we arrived on time and that the entertainment actually worked properly."
Cons: "I didn't like the fact that my husband and i had one option only and that was Indian vegan vegetarian dish. We were told that's all there was left. We gave back our tray. I don't mind going without food for a flight but my husband had surgery die to diverticulitis and can only eat certain food. The flight attendant said that she was going to check if there is anything left in first class but it took for ever and I become impatient as the light were turned off and people were getting ready to sleep. So I switch on the light and another flight attendant came by. I explained the situation but she came back with the same Indian vegetarian dish we turned away. After more frustration and explanation the Stewart came with the. Hi Ken version. I gave my husband my share and he was able to finally take his medication and eat the chicken with the bread. I only ate the ice cream and had a glass of wine. Later on the first flight attendant who served us the meal came with a couple of oranges and a bag of chips. Saying she got this from first class. I kept the oranges and gave her back the chips. Floghing with United is very disappointing to put it mildly."
Pros: "Nothing"
Cons: "Over 4 hours of delays including on plane then everyone was kicked off. We waited more and they cancelled the whole flight and everyone had to scramble to get on anything available. I lost 28 hours of my vacation. They put us in a scary hotel in Chicago. I received a $200 voucher for further flights that doesn't even cover the cost of my unrefundable expenses such as car, hotel and tickets that were lost on my vacation."
Pros: "Entertainment was good"
Cons: "Flight delayed for 2.5 hours. Food at airport terminal specific to United ridiculously expensive, particularly for a family, e.g.. $8.50 for French fries, etc."
Pros: "We made it to Dublin..."
Cons: "Crew was terrible, grumpy and not welcoming. Boarding was terrible, 4 hours late. No compensation, little apology. Food was awful. Couldn't really tell what we were actually eating. Actually hated this flight."
Pros: "I loved the butternut squash pasta. I plan on making this recipe at home. The staff was also very pleasant and accommodating."
Cons: "My seat was uncomfortable and the person in front of me kept reclining. I had very little space to try and make myself comfortable. I am 110lbs, so I can't imagine how a larger person would feel."
Cons: "For an international flight, there should be more amenities like charger etc."
Pros: "Crew was very attentive"
Cons: "The crew kept coming around to give us snacks and drinks and "dinner". I thought we'd be left alone to sleep but we were not and the cabin lights were only off for about 2 hours on our 6 hour flight. It was an overnight flight so I assumed we would be able to just sleep but we were not."
Pros: "Flight crew in Dulles were very helpful in arranging for my daughter and I to sit together. Really appreciated their help."
Cons: "Seats sucked hard no give. Cramed in like cattle"
Cons: "I think a whole can of soda is the least that should be provided for any flight."
Pros: "Seating was spaced good"
Cons: "Everything was ok"
Pros: "Two meals, great staff, eventless flight"
Cons: "2+ Hour delay due to airplane issues limited space under isle seats for carry on bags"
Cons: "flight was 3 hours late, initially due to maintanence"
Pros: "I was satisfied with the friendliness of the flight crew. The comfort of the flight was satisfactory also."
Cons: "I was unhappy with the handing of my luggage when unloaded plane side in Houston. The unwillingness of the representatives of United to help was extremely dissapointing. My flight being delayed I guess was just the icing on the cake."
Pros: "We were tossed into the last row; I had no leg room and was constantly being bumped by people using the rest rooms. As a result it was a sleepless flight."
Pros: "After being in the air for 4 hours without being able to connect to listen to anything, a gentleman flight attendant came to ask if I needed help. He then tried a couple different tools to try to help me. Nothing ended up working, but I appreciated him trying."
Cons: "Before the flight took off, I mentioned to a female flight attendant that there seemed to be something in the headphone jack and would like some assistance. She said that it wasn't the time to assist me with that (which I can understand), but she never came back to try to help. Once in the air, another women recognized that I couldn't connect and said she would be back. I am not sure if she forgot or if sent the gentleman flight attendant to assist, I felt like I wasn't heard at all."
Cons: "For a trans-Atlantic flight this was a very small plane with very tight seats. The bathrooms smelled throughout the plane. Many seat back TVs didrn't function."
Pros: "Great boarding at ORD."
Cons: "My seat"
Pros: "Nothing"
Cons: "PA unreadable, entertainment screen broken, special allergy safe meal lost, luggage didn't transfer to next plane and we actually had to drive back to airport and get it 25 hours later loosing time on our trip,staff apathetic to everything! Will NEVER fly United again!"
Cons: "Took 30 hours to get to our destination on a trip with two kids. Out of the dozen people who we dealt with, only two were somewhat competent. It was the first time in my life I felt unsafe with a major carrier. Consistent problems on flights with mechanical issues and consistently unable to fix them. Then they offered a whopping $125 credit after we paid $4,000 for tickets only to spend two nights on airplanes and on a plane. It was so terrible, I still can't believe it. Time will not ease our frustration and disbelief. Fly with them at your peril."
Pros: "The plane and crew functioned well. From a purely technical stand-point the flight was a success, though it was delayed at Newark because the maintenance dept. took a good half hour to 45 minutes in transmitting its clearance to the captain."
Cons: "A lot of people of all ages, shapes, sizes, and dispositions were crammed into a comparatively small space. It was close and stuffy, very little space to stretch or move about when that was allowed. I'm not tall, but in terms of body mass I'm thicker and wider than many folks, but not obese, and my body thermostat tends to run on the warm side. So the flight was a bit of a physical and mental ordeal for me. The entertainment might have been great had my headphone port been operational. A previous passenger broke off the plug in the hole and the flight staff didn't have a pair of pliers on board to pull it out. Consequently, I was unable to listen to the media in-flight. Also, I couldn't recline my seat because the fussy older woman who sat behind me complained when I did, which made it difficult to snooze."
Pros: "Crew was great"
Cons: "Flight delayed Sat on runway for 30 min"