Pros: "Crew was excellent & amazing, The Seat was comfortable & have good space between the rows."
Cons: "only food more improvement, I know that's the effect of COVID 19 VIRUS & IT IS NOT OF THE Turkish Airlines thankfully, but thy are following the rules."
Cons: "If they use the new business class seat."
Cons: "New aircraft and better management"
Pros: "Crew was below average,seats was horrible"
Cons: "The plane needs to be upgraded immidiately,and crew needs to get a bit education in order to take and immidiate action to any situation during the flight"
Pros: "The crew was great and loved the meal given during flight."
Pros: "check in..Gatwick S."
Cons: "cramped, breakfast was a disgust.tasteless omelette,soggy sandwich. a disgrace."
Pros: "fantastic food test"
Cons: "announcements in Turkish is interrupted your screen in front of every passenger and you have to listen to it even if you have no idea of what they taking about because it will block everything your are doing .. The solution is very easy as you can setup the screen to your language and the computer can choose to show you only the announcements that is in your language that make sense to you."
Pros: "Staff friendly."
Cons: "Seats too tight. Very little leg space."
Pros: "In simple terms it was a normal flight."
Pros: "I liked everything, from the inflight catering, check in, etc! I had to cut short my trip to Istanbul due to a family issue- they couldn’t do enough to facilitate a flight home at short notice at a minimum cost and most importantly expedited my return with the minimum of hassle- thank you Turkish!"
Cons: "No negative points to make."
Cons: "My taxi crashed on the way to Izmir, I missed my flight to Istanbul and my connection to Dublin in still stuck in Istanbul"
Pros: "Both flights on my round trip from SFO to IST, we’re decent and as comfortable as can be expected. Kudos to a great staff. The food was decent, and the complimentary comfort kit was a nice touch as was the cologne spray in the bathroom. Tessekur Ederiz!"
Cons: "The 13 hours of flying! Lol, that’s just part of the deal when flying, I dont Have anything to complain about."
Cons: "Once again they were late to arrive to my connection (with them), we had to run to the gate, still had to wait for boarding, and when i got to Tel-Aviv i found out that one of my suitcases was left behind !!!"
Pros: "Good movie selection and food, crew were very friendly."
Cons: "I felt very cramped in my seat and it was hard to not slide out or to the side."
Pros: "Turkish is always consistently excellent"
Cons: "I liked everything. They are very accomodating towards passengers with special needs."
Cons: "The flight wasn’t on time it was delayed for 2 hour , and the landing was very scary"
Pros: "Boarding was completed very quickly. Flight arrived on time"
Cons: "Screens were very small Issue with with overhead space"
Pros: "Crew was great. Good selection of movies too."
Cons: "The flight itself was fine, but what has been a horrible pain has been trying to get refunded for an accidental double booking."
Pros: "Food was better than other airline."
Pros: "great entertainment, good service, middle chair was empty so very comfortable"
Cons: "extreme delays! sitting in the plane for 2 hours can be very frustrating"
Pros: "The only thing that I liked was that I got to spend time in Turkey which is beautiful and had friendly people outside of the airport."
Cons: "Customer service sucked! Especially in Amman and Turkey . No one would help you when you need it in the airports and their desks are not open long enough to get the help that you need in Amman. Also, when you ask the information desk at the airport in Amman to call someone from Turkish Airlines they tell you that they can't because they won't come. I hope that this feedback would be used to make the airlines better because Turkey is truly a beautiful place."
Cons: "my seat was uncomfortable"
Pros: "Everything was v good"
Pros: "Direct flight"
Cons: "No entertainment on the plane. No TVs, movies, etc. It was an old plane and old fashioned flight."
Pros: "Crew, entertainment, boarding"
Cons: "I had a stop in Istanbul airport and a change of planes The first plane although much larger than the second the set leg room was very tight, for 186cm tall person it was a disaster The second plane however had better leg room and was more comfortable than the first"
Pros: "it's mostly good"
Cons: "the AC during flight from Riyadh to Istanbul is too hot !!!!!!!!!! Why???"
Cons: "The plane was old and the seat was very uncomfortable"
Pros: "Happy with all services"
Pros: "Over all Turkish airlines is a class airlines"
Cons: "can't think of anything I didn't like about my flight"
Pros: "Great airline"
Cons: "More leg room is needed"
Pros: "Flawless in every way"
Pros: "I like the food and the crew and the entertainment"
Cons: "i didnt like the plane touchdown the ground and take off again that was so scary."
Cons: "The fact that the flight was cancelled and I wasn't notified"
Pros: "Food and entertainment were OK."
Pros: "The staff deserves one star"
Pros: "The crew and their service was great, and there were lots of choices for entertainment."
Cons: "The seats are really uncomfortable. I'm young and healthy but my knees and back are in a lot of pain after the flight."
Pros: "Good food and movie selection. Nice pillows and comfort kit."
Pros: "It was a pleasant experience,"
Pros: "Crew were very curteous"
Cons: "Food was not great. I expect, and have previously experienced much better food quality and taste from Turkish airlines"
Pros: "Crew were professional."
Cons: "The smaller size planes have less leg room for a coach for shorter flights. The seats I booked initially were changed on me. I don't like that."
Pros: "Blankets, pillow, being served food and drinks regularly on a long flight, great choice of new movies."
Cons: "Touch screen did not always work."
Pros: "Staff were very friendly"
Cons: "I picked specific seats when i checked in online. Instead I got the worst seats me and my wife. Plane made unusual noise and I am a frequent flyer."
Cons: "Outstanding customer service"
Pros: "I like the food, seats and customer service"
Cons: "food horrible, lost my luggage"
Pros: "very good food!! and excellent choice of movies"
Pros: "Amazing flight , crew excellent , good food. Definitely I will travel again with Austrian Airlines"
Pros: "The crew. The punctuality."
Pros: "entrance with classical music! staff was friendly. probably in top 5 flights"
Cons: "The crew kept the temperature in cabin at 26 or 28 degrees Celsius. Whole trip felt like being in the oven. I will NEVER EVER FLY AUSTRIAN AIRLINES AGAIN."
Pros: "Rude inconsiderate staff. Terrible plane"
Pros: "The crew was not very unhelpful & hardly accommodating, not helpful at all. I have never met such a cold hearted airline crew, so unthankful & not trying to help customer. They kept rolling their eyes & speaking like I was a dirt. I will NEVER fly this airline & I will make sure everyone knows."
Cons: "Came early to counter & my passport expires August 9th, so they refuse to help me & did not let me go on board even though I had approval from Jordanian country to fly there. Austerian ticket crew & supervisor did not want even to check the pass through to board with permission. The WORSE airline!!!"
Pros: "Everything was just right."
Cons: "Seats very hard and uncomfortable in economy"
Pros: "Efficient timely."
Pros: "Clean and new planes. On time."
Cons: "On the transatlantic flight the crew was unattractive and somewhat rude. They skipped our entire row serving morning refreshments and then complained and tried to shame us all for calling them back. Food quality was on par with Alegent Airlines. We even got charged for one piece of checked luggage 46lb on a international flight. That was a first!!!"
Cons: "I missed my flight because of the delay in Zurich"
Pros: "There was nothing to like. Horible experience will never fligh with Austrian Air again"
Cons: "The flight was long delayed, there was no explanation or any sort of pasenger notification about the delay. When I boarded the overhead luggage was full could not find space to secure my bags. The flight attendant was very rude did not assist me and made me wait. Other people traveling without luggage pushed me to pass by. I was told not very nice things. The flight was overbooked and overall horible experience."
Pros: "Very good drink service (one cold and one hot drink)"
Pros: "All flights were on schedule"
Cons: "I had a weelchair and nobody assist me in Viene in Austria"
Pros: "Got stuck in Vienna with very poor service"
Pros: "Polite crew. The food was much better that on any airline these days. The boarding process was organized fine."
Cons: "As on any airline these days the leg space in economy class is very limited. The movie selection was OK but not great."
Pros: "Crew was wonderful and spoke English They brought drinks. Seats were very nice and plane seemed new and very clean They handed out card decks to the kids."
Pros: "Friendly staff with great service"
Pros: "Nice clean Airplane, good choice of entertainment. Food OK (except breakfast) but not great (coach class) Crew friendly, on time."
Cons: "The muffin for breakfast as the only choice at the end of the flight is a joke: superloaded with sugar, chewy, artificiall taste. Most of the passengers sent it back. This has not improved since my last flight with Austrian in March 2018. The one reponsible for ordering such junk should be punished by having to eat the muffin himself. Sorry!"
Pros: "Love the A 380-800"
Cons: "Out luggage did not make it to Houston from Frankfurt. We were late from Vienna but Lufthansa held the plane and extra 30 minutes in Frankfurt so that the baggage could make it from the feeder flights and it still didn't. We were promissed out luggage on Sunday evening. No one called and as of Monday morning no news."
Pros: "Movie selection, crew was very polite"
Cons: "Main meal was a little funky and boarding is always a hassle"
Pros: "Crew only offered water once during the whole night flight. The entertainment programs regarding games was very restricted, both in terms of game offers as well as operation / handling"
Pros: "Was a fine solid flight by Austrian."
Cons: "They cancel the flight without letting me know!"
Pros: "It's just normal seats with the middle seat blocked for Business class. It's not a true Business class seat by any definition. There is no entertainment system for this flight. I would choose to fly economy for this leg, if given the option as there is no added value to the Business class."
Pros: "Very organized airline. Friendly staff."
Pros: "If you have to fly coach, this was the way to go. The star were lovely, plane clean, food was good. Very nice flight from LAX to Vienna."
Pros: "Would have loved shorter transit time through Vienna, or Amman-Frankfurt-DTW (both ways)"
Cons: "Transit time through Vienna was particularly frustrating."
Pros: "Professional and friendly staff"
Cons: "Outdated interior, media interface"
Cons: "I will never fly Austrian again! They disrespected my family, they did not honor my reservations, and the staff was just nasty!"
Pros: "Being on time"
Cons: "No pillows,only carb food"
Cons: "Both flights were delayed. Food selection was poor."
Pros: "Efficient crew, good meals,on time arrival."
Cons: "Took a while to board and could use more updated films-minor details."
Pros: "Plane left and arrived on time."
Cons: "Rude gate agent. Small seats, no leg room, very crowded together. Clearly a budget airline - should be marketed as such."
Pros: "All was great"
Cons: "except we could not do an online check-in"
Pros: "Nice staff. efficient."
Pros: "just excellent!!!"
Pros: "It was clean Lunch was good"
Cons: "There were no vegetarian options for snacks"
Pros: "Nice crew"
Cons: "Boarding was very confusing, gate was changed at the last minute without the passengers being warned"
Pros: "The female attendants were nice."
Cons: "The male attendants, who were on my side, were not very attentive. I had a small child with me and they didn't seem to realize the challenges associated with what I was doing. Also, my child's screen would not work most of the time, even though I told the attendants."
Cons: "Crew was not friendly. Attended more to German speaking passengers and were out right rude to those who spoke no German and little English"
Cons: "The website is a horror, particularly from an iPad. Trying to web checkin was an arduous battle. Obviously the consumer is the least important factor in the lack of managing the product. I avoid Austrian for that simple reason. Crew polite. Pilot informative."
Pros: "Quick boarding and exit off the plane"
Cons: "No little foot rest , no blanket in the winter"
Cons: "Predictably, why I was expected to meet the tight schedule between planes squeezed by the 1st flight leaving one hour later than planned, my checked-in baggage apparently wasn't. So for me 35 minutes was more than enough to go through yet another passport checkpoint, security checkpoint, run like a headless chicken then travel by bus to the plane; for AU it wasn't enough to transfer my bag to the connecting flight."
Pros: "The flight attendants were very friendly and spoke English well. Loved the food and the service"
No entertainment. Food was okay! Seats were okay as well. Overall boring trip.
I like everything in general. Except the business seat is too narrow.
Wasn’t overbooked, so it was nice having an empty seat next to me. Appreciated the on time flight. Food was really bad though. Received stale vegetarian sandwich with just a slice of cheese and shredded carrots on it. Very strange and not tasty. I didn’t order a vegetarian meal either way of my trip but received all vegetarian meals because they said that’s all they have available.
Nothing and will never fly again with this airline
Pros: "quality of plane"
Cons: "check in takes 30 minutes since my visa was in old passport"
Pros: "Boarding was crazy and confusing. Ground crew poor communication and rude"
Pros: "We ran into a passport problem and they sent Wilis Otieno back home to Nairobi instead of helping him resolve it. I made a dozen phone calls to no avail. Very disappointed."
Pros: "Didn’t like anything. Mediocre all round."
Cons: "Disembarkation took 40 mins due to which most passengers struggled to catch connecting flights. Very poor service by Lufthansa to help delayed passengers."
Pros: "Seats were spacious and they fed us on the flight."
Cons: "In flight entertainment."
Pros: "Everything was good."
Cons: "No major complaints."
Pros: "I had a good seat with a large leg room area. The flight was really comfortable slept like a baby! The staff are really nice."
Cons: "Food was pretty terrible, however we got offered drinks more than once which was good. A better entertainment system or provide free WiFi"
Pros: "Crew was great and friendly"
Pros: "Never seen such a large streaming movie library. Never seen live stream at seat from cameras (3) outside the plane."
Cons: "It was not clear this was a no-checked-baggage flight, seeing as I specifically searched with flights with luggage. I chose Lufthansa's flight counting on the fact that international flights always allow one checked bag. I had to pay on that way here. I"ll have to pay on the way home."
Cons: "Another snack midflight."
Pros: "I don’t like it I was 3 hours delayed"
Pros: "Lufthansa will always be my choice airline. Their staff are nicely dressed, accommodating and well mannered."
Cons: "On this trip back to Dublin, our flight from Munich to Dublin was delayed for over two hours. It would be nice for Lufthansa to at least offer the passengers something to eat or drink while on board waiting for such a long time."
Cons: "Cramped, old plane with no entertainment system."
Pros: "Staff were excellent. Helped me with storing my insulin in the fridge."
Cons: "Departing the plane into steps to z bus carrying heavy bags with no help."
Pros: "The crew again was great. The cheese sandwich was also excellent. I wasn't expecting a sandwich on a 2 hour flight and this was a welcome surprise."
Cons: "Boarding took a long time, but that was a product of having to bus everyone out to the plane for boarding. They also crammed way too many people onto the bus. Would have been more efficient to load quickly and go as another bus was already waiting."
Pros: "Timeliness, crew, and almost every aspect of the flight"
Cons: "Boarding process was very diorganized!"
Pros: "I enjoyed food and drinks"
Cons: "Very cold, I understand that is possible being in airplane a lot, my tv screen was not working and I asked a flight attended for help and was told, “we’ll fix it later.” 8 hours later the plane landed and did not get a chance to use the tv screen features. Should not have to ask again when i have been assured the problem will be handled by an attendant."
Pros: "It was a short flight."
Cons: "I was allergic to ingredients in the in-flight meal. There were no additional options left by the time food got to me. The crew was indifferent about my allergy and seemed offended when I returned the food uneaten."
Pros: "friendly service"
Cons: "no head support"
Cons: "The list of movies was poor"
Pros: "Clean aircraft, quite and smooth flight, lots of entertainment options."
Cons: "I was never made aware of what food and drink options there were. I was asleep for the main meal and it would've been nice if they left a snack for me when I woke up."
Pros: "Nice to be on a full service airline for once"
Pros: "Great flight and a super smoth landing in strong southerly winds."
Pros: "Smooth process. Regular updates."
Cons: "Late departure."
Pros: "For a direct flight between the N.E. and Frankfurt, it is one of the best."
Cons: "As with all flights, I wish there was more room. It is tough for a 6 ft 2 inch person. I can't imagine being taller or heavier than I am and what it must be like."
Cons: "Terrible plane: old propeller plane, bouncing in the wind. Inbound flight was late and I guess plane wasn't cleaned in between; had empty coke bottle and wrappers in my seat pocket. Felt like cutting costs and corners everywhere. This was the regional partner, not UA"
Pros: "The app made it so easy. It is like your personal assistant with you telling you about your trip. No delays no major issues. I also liked the seats."
Pros: "Staff was nicer on this flight verus the first flight."
Cons: "My tv didnt work. They tried to reset it twice. So 9 hours without entertainment sucks!"
Pros: "Service and entertainment"
Cons: "Because of mechanical errors in our point of origin (NJ, USA) we were unable arrive on time in Germany to make this connecting flight. Very very disappointed in United Airlines. Will never travel with them again."
Pros: "The flight was not fully booked."
Cons: "The snack provided was totally insufficient. the check-in staff were stringent about luggage size and weight even when the flight was not full."
Pros: "Crew was very nice."
Cons: "Little less order when boarding but it was okay. Poor quality food, processed food."
Pros: "Perfect flight..."
Cons: "for 4 hours flight the crew decided to give breakfast at the first hour instead of the last. everybody was asleep and in fact no body had breakfast. the boarding was late the aircraft was missing and cause additional delay... TERRIBLE"
Pros: "That there was a flight from Toronto to Minneapolis."
Cons: "It was really cramped and small. The gate was far away from everything and cold."
Cons: "It's not clear why they feed us at 3 am (one hour into the flight) instead of near the end of the flight (breakfast time). Are they trying to save money by having to heat the food less? It seems to make more sense to let people sleep and wake up to breakfast just before landing (around 6 am)."
Pros: "Nothing, this flight never happened because of the strike."
Cons: "Luthansa rebooked me on BA, and stripped away my Premium Upgrade seating, giving me economy, an aisle seat next to a bathing-challenged male. It was disgusting and re-injured my leg wound."
Pros: "Lufthansa is the airline for long-distance travel!"
Cons: "Everything was great. On our flight over the pond, and back, the food was great it was comfortable, and the airplane had the best in technology."
Pros: "I enjoyed the flight and the movies."
Cons: "I didnt like the crew, they was very caold and not pleasant at all. didnt like the food."
Cons: "I will not fly on Air Canada again...Eventhough this is listed as a Lufthansa flight there was nothing Lufthansa about it. Terrible food. Overall miserable"
Pros: "Entertainment system very good ; crew very professional"
Cons: "Airline might have given warning of long long distance between connecting gates and need to undergo another security check. Also waiting area very cramped."
Cons: "This was a united flight. The personal was not helpful, only in helping me communicate with the airport in Rome to change my flight. I had to pay 97 euros for this change. I am upset and think it is not fair that I need to pay for a problem united had with their flight. I also think star Allience failed as they were not able to resolve the problem with their partner airlines."
Cons: "The window seats are not comfortable like in other planes. The windows are too high, you don't see anything. The seat is too far from the window so you cannot lean towards it. For a 10 hour flight it was not comfortable."
Pros: "I liked comfort at business class and the flight was great and fast"
Cons: "I didnt like meal before landing was little just soup and salat ."
Pros: "I was a nice flight"
Cons: "If was more internment would be better"
Pros: "Not bad"
Cons: "It was really nice and comfortable trip"
Pros: "Crew was super friendly and helpful!!"
Cons: "I didn’t really like the available movies"
Pros: "Flight crew was very friendly and helpful."
Cons: "Boarding process quite chaotic."
Pros: "Every single flight of the four flights I flew on my trip were delayed. There was no communication from the crew members that the flights were delayed. Worst flight ever."
Cons: "Better customer service"
Pros: "On time"
Cons: "Send notifications"
Pros: "Time was respected"
Cons: "Having a stop of 17 hours would require to have an accommodation for rest, but unavailable!"
Pros: "They had movies to watch"
Cons: "Boarding on time, departing on time and advising passengers of the delay. We sat on the tarmac for 50 minutes without any communication. In addition, we waited an addition 45 minutes for our luggage. Thus, requiring us to change our plans. Well not be traveling Egypt Air again."
Pros: "The crew was friendly"
Cons: "The comfort, the plan was old and seat were not comfortable"
Pros: "The crew were very friendly"
Cons: "The airplane was too old and uncomfortable"
Pros: "The crew and flight was one of the best ever. Seat was comfortable. Flight attendants went above and beyond!"
Cons: "Flight was delayed nearly an hour with no announcements as to what was happening or why!"
Cons: "Captain and crew where rude and the captain almost lost control of the plane as we were landing."
Pros: "every thing was fine. very friendly"
Pros: "Amazingly soft landings, as always."
Cons: "The seat reclined flat for comfort."
Pros: "Crew was friendly and spoke English."
Cons: "The crew left the meal trays for a long time after serving. It made it difficult for people to get up and go to the bathroom for example."
Cons: "That I could check in online instead of the airport, to get to pick the seat I want, I was placed in an isle seat 2 rows before the end of the plane, right behind me the we only 2 seats row, and almost every single one that went to use the restroom had to bump into my chair in their way back"
Pros: "On time"
Pros: "crew was good and seats was just OK"
Cons: "more leg room"
Cons: "Chaotic boarding. Rude crew. Cramped seating in n outdated plane."
Cons: "TV screens were blurry and not working."
Pros: "Fully flat seats, friendly crew, good food. Excellent price"
Cons: "Dated slightly worn seats"
Cons: "I couldn't get my boarding passes online or at the airport kiosk after already checking in online before getting to the airport. I had to wait over an hour in line at the checkin desk just to get my boarding passes. The boarding process in Cairo was even more chaotic with unnecessary multiple disorganized checkpoints and line ups."
Pros: "Excelent service by crew , boarding did not take long , trip was excellent by all means."
Cons: "Long time at jfk airport"
Cons: "I chipped my tooth eating your food and no one could help me except to say sorry"
Pros: "We arrived safely."
Cons: "The plane was dirty and so cramped. The food was bad. The flight attendants were frustrated and angry. No internet options. The tv shows and movies were all old and there wasn’t very many options at all. Connecting in Cairo was complete chaos and so exhausting."
Cons: "Please to repair your seat. Cannot be up right position while takr off or landing. Only recline position"
Pros: "Excellent experience overall, I would definitely fly again with Egypt Air."
Cons: "Only small thing was, I have seen better as far as in flight entertainment. The touchscreen was not responsive and selection not great. I brought my own on a tablet so it wasn't a big deal for me."
Pros: "Upgraded to business class at the ticket counter for a very reasonable price- comfort and ease."
Pros: "Appreciate the breakfast that was served."
Cons: "Boarding process can be improved."
Pros: "So organized airline"
Cons: "Head Hosts are aggressive but not so much"
Pros: "The flight attendants’ hospitality and meal service."
Cons: "Boarding was a little slow, but the crew was nice and courteous Seating was comfortable and roomy. The food was good."
Pros: "Boarding was quick although about 10 min. late. We did arrive on time. I was surprised to get breakfast which wasn’t bad at all."
Pros: "Best landing ever, if I was sleeping I would not even have woken up during the landing. Well done to your skilled pilots."
Cons: "Entertainment selection was a little low, but the fact that you don't play any ads is great! Other airlines make you watch 30 mins + worth of ads."
Pros: "Great crew, members always welling to help"
Cons: "Thanks it's been a good experience"
Pros: "Flight from Kuwait to Cairo was great."
Pros: "Flight was punctual"
Cons: "Old entertainment system, otherwise, everything else was fine"
Pros: "flights were delayed both ways"
Cons: "i need a refund. our flight back to NYC from dubai was rescheduled with significant delays such that it would affect our jobs. We decided to book a return flight via qatar and we need a refund for this booking"
Pros: "It was a short flight that landed"
Cons: "We boarded the flight without problem but when we got on the plane a man was in one of our seats. He refused to leave the seat that was ours and the crew seemed scared and said okay sir and told us to give up our window seat and now sit in the middle. Clearly a downgrade! The flight crew seemed as if they were scared to enforce the rules and that they didn't want to bother the man. This did not make us feel comfortable on the flight or have faith in the crew."
Pros: "Accurate time of departure and landing. Excellent and generous service. Cheap price. 62 kg weight allowed. Comfortable business class."
Cons: "Nothing at all, except that the flight did not have wifi because of to the model of the plane. I suggest that Egyptair find some way to have wifi on its all flights."
Pros: "Piloting was good"
Cons: "Food, no coffee offered"
Cabin staff provide great service.
Overall experience was ok. Flight was overbooked and my travel partner was put on standby while I had a confirmed seat. Not sure how it happened. We were told the flight was booked separately but I booked on kayak.com. In the end we both got on the flight and was even able to exchange seats and sit together. Overall flight experience was good. It was a short 1.5 hour flight from Rome to Paris.
The whole checkin process was a diseaster! We were flying with Vueling! We had checked in on the app but still had to checkin at the desks with our 10kg hand luggage! The queue for this was 2.5 hours long, with no social distancing in the pandemic (Covid19). When we finally got to the top of the queue, our flight was closing also another queue was opened up! But if we left the queue we were in we would have ended up at the back of a different queue! This seemed pointless to be honest! What could have been done is a bag drop section of the checkin process (Like Ryanair has) it’s much more streamlined and quicker! After all this drama, we only had 15mins to make it through security snd passport control to make the flight on time! It was very stressful and very hot! I was so thirsty that I needed to buy a bottle of water at the boarding gate (to my surprise this small bottle of water was €5- a total rip off! After boarding (which was ok) we were looking forward to a nice cup of coffee on the flight as we usually do! It took the crew nearly 1.5 hours into the flight to get to our seats to serve us! The coffee was dreadful (a hotel type sachet of instant coffee costing €2.60) and a heart burn inducing Turkey, ham and cheese toastie (costing €5.50)! The horrified by the quality! Ryanair is definitely better on food quality, check-in and boarding experience and service, that’s saying something! The flight itself was grand (although lacking interaction from the pilot- which is always nice) it was a smooth flight! When it came to landing it was good but our baggage took nearly 45mins to come out onto the carousel in the terminal! And other delay! Overall I would be giving Vueling perhaps a 2 out of 5 overall! Not impressed!
Pros: "The crew seemed very nice."
Cons: "The flight could have been on time."
Pros: "we landed safely"
Cons: "need entertainment system. need complimentary drinks and snacks need comfortable seats"
Pros: "The worst crew I’ve ever experienced on a flight, and I’m a frequent flyer, both domestically and internationally."
Cons: "To have not flown with Norwegian"
Cons: "Hot boarding that was longer than the actual flight."
Cons: "My passport was stolen and the airline couldn’t help me at all as far as reimbursement or travel voucher. It was just a tough situation."
Cons: "Ticketing should have been better. They didn't have my name and couldn't print my boarding pass. I almost missed my flight, eventhough I was 2 hours early at the airport."
Pros: "It was a very efficient flight. On time"
Cons: "It was raining when we boarded the plane and some people were stuck outside for a little bit."
Cons: "Did not get to this flight due to cancellation from the initial flight"
Pros: "The seat comfort was acceptable. this is what you get for what you pay."
Cons: "no comments"
Cons: "Most Vueling flight that I take are delayed"
Cons: "delayed 2hours 50 min. Lost connection, have to wait 11 hours"
Cons: "The seat area was dirty with broken biscuit crumbs - both seat and floor. The pocket in front of the seat (back of previous seat) was filthy with what looked like yogurt and chewing gum. Very unpleasant!"
Pros: "Good but not the delay"
Cons: "The flight was delayed by 2 hours so I missed my coach from Barcelona to valencia and had to pay €34.50 for another ticket can you please try to refund me this money."
Pros: "The flight was on time. The ground crew was pleasant and helpful, especially in meeting the needs of handicapped passengers."
Cons: "You have to pay for anything you consume in the way of food and drink... even a glass of water to take a pill. My wife and I fly frequently and this will be our last time to fly Veuling. Other than the lack of any free beverages, the legroom is minimal, there is no TV and no electronic recharging at the seats."
Pros: "Quick boarding with the baby, very helpful friendly staff"
Cons: "On arriving two hours early to my flight I was told that I was being put on standby because the flight was full. Not sure how I got bumped from a flight that I bought a ticket for 3 weeks ago? Upon waiting at the gate I came to realise that 17 other people had also been bumped. How does an airline overbook a flight that much? We were led to the baggage claim and told to pick up our bags to be rechecked- then the flight attendants disappeared, giving us no further direction as to where to go or what to do. My bags did not arrive on the carousel, either did anyone else’s that had been bumped. We walked up to the check in desk only to be told to consult the baggage service desk downstairs. Upon doing that we were told to go back to the check in desk. After going to the check in desk again we were told to go to the customer service desk. After doing that and waiting another half hour, we were given new tickets and told that our baggage had left on our original flight and would be waiting for us in Barcelona once we got there. Our compensation for all of this hassle was only a free meal from the restaurant. When we went to the restaurant we were told that we were only allowed one of the cold sandwiches and a small drink. Absolutely appalling as we were starving and exhausted. All of the flights were also delayed, however all the boards continued to say they were ‘on time’. The board for the flight we eventually took said we were ‘on time’ despite the fact we were still standing at the gate at the time we were supposed to depart. After arriving on a flight 5 hours later than we should have arrived, We were then told by the baggage desk that the luggage had not arrived in Barcelona and were instead back in Paris. So the staff in Paris blatantly lied just to get us to leave them alone. No apology was offered at any point of this whole ordeal, no compensation other than a sandwich and a bottle of water, and i’m now left with absolutely nothing but the clothes on my back. Not even a complimentary toothbrush which has been given to me along with toiletries and a t-shirt the last time my bags were delayed. Absolutely appalling from all aspects of this whole company. I am sorry to say I’ve already booked my return flight, however after that flight I am never flying Vuelig again!"
Pros: "Aircraft cabin comfornand cleanliness"
Cons: "The whole booking experience and costs incurred in our 4PAX booking. Should cost €350 and went to almost €800 when we changed start of trip by one day even though we booked weeks in advance."
Pros: "Although I booked a flight on what I thought was British airways it was some off brand airline: Vueling very disappointing to show up at Gateick to check in at BA and be redirected to the equivalence of Spirit airlines in the USA."
Cons: "It said British airlines and was a vueling airlines flight. I would equivalent this to booking a flight through Kayak on Delta showing up to Delta to check in and being redirected to Spirit airlines!! Completely misleading, just glad I didn’t have to pay for a vag as I would on Spirit. No water, snacks offered pretty bare bone airline!!"
Pros: "Cabin crew was cheerful and helpful. Got excellent seats at last minute."
Cons: "Late boarding due to some crew late."
Cons: "Flight was delayed 4 hours was unable to catch my connecting flight in London to Barcelona. Had to buy another flight ticket in London, wait another day, pay for a night a hotel to get to my destination in Barcelona. I was supposed to arrive in Barcelona on Saturday April 1st and did not get there until 2 the following day. Will not use this service again."
Pros: "The staff were nice, and we landed which is always a bonus"
Cons: "Almost missed the last aerobus because of the long delays. Long waits with boarding."
Pros: "Flight attendants were very helpful, especially because we were traveling with a sick child. They let us disembark first when we landed in London to seek medical attention."
Cons: "We only flew with this carrier because British Airways partners with them. Wouldn't have flown them otherwise."
Pros: "Staff were fine, lovely to check in online and not have to worry"
Cons: "Once onboard we sat for nearly an hour going nowhere"
Pros: "Excellent check in . Before time arrival."
Pros: "Easy boarding and smooth flight."
Cons: "They overbooked the flight. We were a party of eight and half of us got to go on the 12pm flight and myself my husband and 2 children had to wait! We were told we could get on a 4pm flight and were rebooked for a 9pm flight!! Then they lost all my luggage and when I did get it we only got 2bags! My kids while suitcase went missing for two days! Totally unacceptable! Worse thing is the lack of direction to handle the situation. Their answer was by law were allowed to overbook! Seriously! I know this is true but these airlines should. It be allowed to do that it’s disruptive to people’s lives that have paid money to be on these flights. So our 4day vacation is now down to 3 and of those 3days we spent one day waiting on partial delivery of our luggage!"
Pros: "crew was friendly and timely ..providing regular snack/beverage service on a relatively short flight"
Cons: "beverage/snack service should be complimentary like itbia on most other flights"
Pros: "It was affordable and the seats were comfortable enough. Can't recline, but I was only on the flight for an hour."
Cons: "Baggage fee, seat fee (if you want to choose your seat), and food wasn't free."
Pros: "Seat ok"
Cons: "1hr late with zero explanations or apologies. Like nothing happened. Slow boarding process as well. Never again vueling"
Pros: "Comfortable seat, helpful check in agent gav me a good seat. For a "low cost"airline it was better than most regulars ."
Cons: "Child in seat in front coughed and sneezed constantly. I wished his accompanying father had made him use a hankerchiff. Could airlines not advise sick passengers to use tissues or even masks to avoid spreading germs?"
Pros: "Not much"
Cons: "Less than 20cm from edge of seat and back of seat in front. Late."
Cons: "Delayed 2.5 hours"
Pros: "Efficient way to get to Paris"
Cons: "Our flight was delayed over 3 hs, they kept changing the departure date with no explanation over and over again. about3 0 ppl couldnt even get on that plane. a complete disaster."
Pros: "The crew was polite and boarding was efficient"
Cons: "Security at the airport"
Cons: "Apparently Vueling, Iberia's cheap cousin, saves a middle seat in row 1 and charges more. A lot more! I was pressured in Helsinki into letting Swissair, the contracted boarding agent it seems, fill that seat, 1/2 of which is what you get for paying 'business' in a plane that has all economy seating. There was no logic or ability to board before economy and indeed my boarding pass stated economy. The woman that was added to the oversold seat got intoxicated and was half in my seat. I will never fly this again and it's not worth the stress to fight for some refund but I was taken advantage of with charging me a 300+ euro seat for this joke of a flight in a "better" level of service."
Pros: "On time, no charge for checked bag, easy & pleasant."
Cons: "Delayed for almost 5 hours - no explanation, no early notice, no makeup like food vouchers or anything. Luggage took quite awhile to arrive. Awful"
Cons: "My travel bag, checked through from San Jose CA to A Coruna, Spain, with plane change to (Vueling) in London Heathrow, did not arrive with me to A Coruna. Now I am waiting for news of where it is and when it will be delivered to me."
Pros: "Crew and personnel were very friendly. On time and bags arrived as promised."
Cons: "Nothing is on the house - even coffee on the flight is 3 euros. Seats are very very close together - virtually no leg room"
Pros: "It was not clear on Website that we would be charged extra for luggage."
Pros: "on time, great boarding, comfortable seats and above all... inexpensive"
Cons: "no food or drink of any kind"
Cons: "The window seat had no shade and it leaked all over my new jacket . Very disappointed ."
Cons: "This flight is always late. Sucks."