Pros: "Crews were attentive to elders."
Cons: "Food is mediocre."
Pros: "The crew is okay but they seem to be always in a hurry that they do not notice us when we ask for somerhing like water or anything to drink."
Cons: "We noticed that we felt hungry, the meal served was not enough. The snack was not served and we had to ask for something to fill our tummy."
Cons: "Some crew always forget to say PLEASED..."
Cons: "The food was terrible. Only one option and I didn't like it."
Pros: "Leg room of seats is spacious"
Cons: "Depart on time"
Pros: "Five stars rating!"
Cons: "airport personells are rude and lazy. airline seats are very unconfortable. flight attendants not very a comodating to seniors like me"
Cons: "Lock ( tsa approves) to )my luggage was damaged or deliberately cut off that it is difficulty to Manage the zipper with ease. Since the luggage’s were retrieved at end of the trip, I am not sure where these damaged occurred , either in states or Taipei or when tsa did their search, I do not have any noticed paper to explain the cause of damage lock either"
Pros: "Despite the short flight, they still served a delicious meal! Great movie and music selections. Would definitely fly them again."
Pros: "Orderly way of boarding, restroom is clean & tidy, good legroom between seats, smooth landing"
Cons: "During Taipei to Manila flight, the attendant promised to bring a blanket I requested but never came back."
Pros: "Seats comfortable; crew members friendly."
Cons: "Somewhat limited choice of movies/TV shows."
Pros: "Flight attendants courteous and efficient. Seat comfortable, flight smooth"
Cons: "The only thing that was not the greatest, I think was the ground crew in Manila. It took an unusually long time to get my luggage."
Pros: "Crew again was very accommodating!"
Cons: "rude people. yelling to passengers"
Cons: "Late boarding"
Cons: "I didn’t like the last meal that they served. It’s fish fillet with tomato sauce and no other option."
Cons: "food not that good"
Pros: "Was quite nice for a two hour flight. They gave us a free meal again."
Cons: "Nothing I didn't like."
Pros: "I liked their services the most. All staff and crew were very courteous."
Pros: "Terrible experience"
Cons: "I was refused permission to board the plane"
Pros: "The vegan meals were tasty."
Cons: "Not enough leg room. Seating not wide enough."
Pros: "Got upgraded to their absolutely amazing first (laurel) class. Royal treatment with a smile."
Pros: "flight is on time. you ca pre check. crew is helpful. amenities are there. one of the best long flights i had."
Cons: "Food ia not that good. Need to have more flavor"
Pros: "Crew are great. Food not so bad. Overall is great services."
Cons: "Nothing so far."
Pros: "The is nothing I can say I did not like with the Vancouver to Taipei Sector of our flight. I was impressed with the crew, the food, entertainment, seat space, leg room, etc..."
Cons: "This is my wife & I flying with EVA Air. My wife and I have travelled with many international and domestic airlines for 38 years now since we started travelling. This was is our first experience with EVA Air. I’d recommend EVA Air’s Premium Economy. The seats were wider and leg room was excellent. The amenities were great especially the entertainment part. TV Screen in front of the passenger (installed behind the seat in front) was very clear. it was the same as if watching movie on an iPad. The food was great! Both my wife and I like the dinner and the breakfast served. Also, the price of EVA Air’s Premium Economy is great compared to similar Asian Airlines from Vancouver to Manila. EVA Air was the cheapest when we started shopping for flights from Vancouver-Taipei-Manila."
Pros: "Good legroom."
Cons: "Was asked if I could check in my carryon because flight was full. I refused because I had something fragile in the bag. after boarding several overhead bins were empty."
Cons: "I was stuck in a window seat with 2 handi capped women in the middle am Nd aisle seats. I felt trapped. I could not use toilet because these women had so many bags that it was all but impossible to get out of my seat. In an emergency i would have died. Bottom line. I would have died."
Pros: "Everything Hello Kitty."
Cons: "Ugly uniform."
Pros: "I like the food. And also the great crew! very nice and always smiling. I didn't get bored because of the entertainment and they're always serving food all throughout the flight! I'll definitely fly with EVA again."
Cons: "The 6 hours layover."
Pros: "organized fast service!"
Pros: "excellent staff, and care for the passengers. definitely the best airline i have ever flight with."
Pros: "Arrival was earlier!"
Pros: "Crew service"
Cons: "Entertainmen not too many"
Pros: "Section 20 seats so spacious and comfortable"
Cons: "Uppprr number seats too narrow"
Cons: "40 minutes late on boarding time"
Pros: "comments exactly like above except this time i did not ask for wine."
Pros: "See above comment please"
Cons: "See above comment please"
Pros: "Flight attendant Elvis was Great! Very friendly and attentive. This was my 1st time trying EVA. There will be more!"
Pros: "Overall, I am impressed. Special mention to the crew, from cockpit to the cabin. Very professional and efficient. Food is excellent. Comfortable seats. On schedule!!!"
Cons: "Lack of information from the crew regarding which gate to go for connecting flight."
Cons: "I did not receive the flight confirmation even after payment it was kayak mistake and i will never book from your site again"
Pros: "The crew were very friendly and accommodating."
Cons: "Most long flights giveaway a personal kit. They didn't."
Pros: "Food is amazing, planes are good."
Cons: "The boarding crew at the gate did not say anything while weighing the carry on bag. I was ask to go to another person who issued me check in baggage sticker and told me to hand over your baggage to a person inside. At last he mentioned to not put any valuables in that bag. My carry on bag was just 1lb extra and the first person could have told me right away and I would have thrown away chocolates and brought down the weight to permissible limit. In general passenger do carry valuable stuff in carry on bag. I had to follow whatever I was told."
Pros: "The crew was amazing and very friendly. The plane was very comfortable and made the international flight not feel as long"
Cons: "Not much to complain about"
Pros: "I like overall, food , entertainment, cleanliness and the amazing crew."
Cons: "I would fly again with emirates."
Cons: "I wasn’t aware that there is a ticket with only 15kg baggage allowance - thank God I was taken to the airport by a relative and could leave some stuff with them. Of course, I should’ve checked - but I didn’t know there was an option below 23 kg. You’re never done with learning l"
Cons: "Don’t expect any assistance with the change of a passenger name - you will be asked to buy a new ticket without reimbursement for the mistake that is by any stretch of imagination only a duplicate bookings. What will happen is that either the travel company or the airline simply will blame you."
Cons: "Breads must be at least warm. The breads were frozen."
Cons: "Crew was a little less cooperative than my usual Emirates experiences"
Cons: "Food is ok but can be improved."
Pros: "The entertainment system. Easy to use and huge variety."
Cons: "The crew seemed very immature. They were more interested in gossiping about their social life and seemed to consider the job as secondary to why they were there."
Pros: "The cabin crew worked hard and were extremely professional and friendly. they are to be commended for this!"
Pros: "Good choice of entertainment."
Cons: "Food can be improved. A little bit of innovation is needed."
Pros: "The crew was both friendly and attentive. I was satisfied with their interest."
Cons: "I found the boarding experience in Dubai to be quite tedious. We were shuffled around here and there and getting on the plane itself was tough."
Cons: "Staff don’t smile! I ask for hot towel the crew didn’t give me any!"
Cons: "Still flying . I lost my first hotel night what to doooo"
Pros: "The crew was excellent. Very friendly and helpful. Inflight entertainment selection was great tho the screens were average. Good beer selection."
Cons: "Seats are so uncomfortable. I'm a young guy, and by the end, my back was hurting. They barely reclined and no leg room. Food was about average."
Pros: "Staff were friendly and helpful. ICE entertainment onboard offered a wide veriety to choose from"
Cons: "The food was average"
Pros: "better than super stinky American carriers"
Cons: "everything, food was below average"
Pros: "Flying with Emirates is always great."
Pros: "Best food on a plane I have had yet"
Cons: "From Dubai to London was very cold in the plane"
Pros: "Thanks to the nice lady who gave up an Aisle seat so I could sit next to my daughter."
Cons: "Other people's kids are wiggly and annoying, and there were many! Not a seat empty in the huge plane. PThe staff did as best they could under the circumstances. But 17 hours of crowds are hard to take. Very rough landing, which I wouldn't mention except that I've had several on Emirates lately."
Pros: "Almost $1400 value items were broken in my two fregile box/bag."
Pros: "I liked the food and entertainment only."
Cons: "I was surprised when i got on the plane because i always hear great thinhs about the Emirates airplanes, this one was very low quality airplane, and for a long distance flights the flight must have been a better one."
Pros: "I like the flight route"
Cons: "This is my fourth time booking Emirates for my route through kayak. The route is longer but I choose it for on-board Internet for work emails. Generally, they have on-board WiFi Internet, however for my return route of 21 hours both flights had no wifi which was disappointing. This is unprofessional because if you are planning on having WiFi to respond to work emails and it is not available once you are already in the air there is nothing you could do but get stuck. Never does this happen with Lufthansa, Turkish, Etihad. Disappointing."
Pros: "The flight was on time."
Cons: "Never had an experience where "pocket book, was weighed. After my carry on was weighed , my personal bag where I had my essentials and medications were included in the total weight of carry ons. I ended up paying for overweight. It was a big surprise for me. I came from NY and your agents approved . I had to pay,or discard."
Pros: "customer service of crew was good."
Cons: "there were many who were selected for extra screening (code SSS) this process added a great amount of confusion (without any communication) we were screened and put in an isolation area where we were not allowed to leave or use a bathroom. We were there for over one hour. at one point, we were moving into a long tube like structure where we stayed for at least 30 minutes while others were boarding from an different ramp. the communication was non existent and we were made to feel like prisoners. actually, we were prisoners."
Pros: "I loved the layout of the plain and its size. It can fit a lot of people and you can definitely see that Emirates prides in their airline."
Pros: "Crew very kind"
Cons: "food not very good"
Pros: "I wish they have feet rest as in Saudi Airlines, to left the feet little pet & it will reflect positively on the back and spinal (more comfort for the back) Everything else was awesome"
Pros: "In flight entertainment was suoerb and even had live TV."
Cons: "Food was not good"
Pros: "The FA that served my part of the cabin was polite, friendly, and cheerful."
Cons: "I had one piece of hand carried bag from when I boarded on the DC to Dubai leg. On this Dubai to Manila leg I was shocked to discover that the ground crew wanted all hand carried items weighed, and I mean ALL including things like travel pillows and duty free items. I was made to pay $88 for excess weight on the exact same bag I had with me on the first leg. Worse, the (I'm guessing) head of the ground crew gave random exceptions (for example someone had a thick copy of the Koran and some other item that were not weighed). My excess weight probably weighed less than that book. Many passengers ended up returning purchased duty free items and some even abandoned their bags. Upon getting past the initial gate the passengers were ferried by BUS to the plane. The bus ride took forever and of course, in the heat of the Dubai sun, the passengers were made to climb stairs carrying their "overweight" bags to board the plain."
Pros: "That it was on time and the service was excellent! Very smooth landing and departure!"
Cons: "That the touch screen in front of me had a problem and I couldn't navigate easily. It responded with delay."
Pros: "Online checking"
Cons: "N/ A"
Pros: "Entertainment system was good"
Cons: "On an 18 hour flight I was offered 1/3 of a cup of water or liquid about 3-4 times. They even rationed ice cubes. I had to ring the assistance bell any every 1-2 hours in order to stay hydrated the meals Consisted of a reheated TV dinner and 5 plastic wrapped versions of bread or processeed foods (bread sticks, cracked, cheese stick) normal you just overlook this stuff but when it's 18 hour flight you need actual food and water or else you'll risk dehydration."
Pros: "The entertainment system, the items handed out for our comfort, the food, the attention."
Cons: "The problem which happens when the person in front of you leans back his/her seat. It makes watching something on the entertainment system very difficult!"
Pros: "Overall feeling on board, comfy seats and leg room, high standard of screen and remote control, free 2h wifi for all, quality of food and drinks"
Cons: "Crew could be more friendly. On my first flight I wasn't even asked if I would like to drink something even though not sleeping and waiting to be asked (I think my complete line was forgotten), there was no smile and kindness, when entering the plane 2 people in front of me did not need to show their tickets so I put mine away - of course I had to show mine a 4th time then and look for it. So annoying. They all look pretty but could definitely be more service orientated."
Pros: "777 are pretty good"
Cons: "Screen was broken for the whole flight , after repeated calls to the flight attendants nothing was done"
Pros: "Food, entertainment system, the air bus A380 was superb , cleanliness and crew was attentive."
Pros: "Great staff and in flight entertainment"
Cons: "Other passengers..."
Cons: "Piece of checked baggage was lost en-route. It took over 2 hours to get through checked baggage and customs in the middle of the night because after we had already filled out all information regarding piece of luggage with one baggage counter employee. Japanese Customs refused to let us through due to "unaccompanied baggage" since the piece was lost by the airline and had us go back to another baggage employee who couldn't grasp that we already went through the process and had no clue what to do."
Pros: "Dubai lounge was superb, excellent crew."
Cons: "cramped business class seats. the 2-3-2 seating is disappointing for the price. Boarding announcements were confusing. we were told to be at the gate 30 mins before flight but when we got there 45 mins before they were already displaying final call which was quite stressful."
Cons: "There was a group of teenagers sitting in 8 seats in two of the middle rows right next to me. They spent the whole flight climbing all over the seats and each other. They were very loud, often banging into other passenger's seats, and leaving their stuff in the aisle where people were tripping over things as they walked by. They were really inconsiderate of other passengers - many of whom were trying to sleep on a 13-hour flight. It would have been nice if the crew would have told them to be quieter and more respectful of other passengers."
Cons: "I and my friend booked together but we had to sit separate. All round trip. What the hell? The plane wasnt even full."
Pros: "The crew and entertainment"
Cons: "The plane was SO hot and stuffy. It was an overnight flight, so they passed out blankets—but it was so hot no one used them. The air was stale, to the point of feeling claustrophobic."
Pros: "The seat was ok, I paid $ 115 per Trip ( total of $ 230) just to sit at the emergency exit to have some leg room and then I am sitting next to the bathroom and people stepping on my feet because they tend to hang out around the bathroom."
Cons: "The flight attendant not wearing perfume. Food was very poor to say the least."
Pros: "Everything was just dandy!"
Pros: "Crew was great"
Cons: "suddnely delay of 30 Minutes , then waiting in the plane all in all 60 Minutes - thats a long time for a long distance flight"
Pros: "The crew was terrific and friendly as I expected."
Cons: "I have no other suggestions here since I'm pleased with the flight and services."
Pros: "The crew was polite and helpful. The wine was free and each seat had it's own screen with a good assortment of movies and TV shows."
Cons: "The food could be much better. Although coming from Sicily it's tough to compare."
Pros: "Always like flying Swiss business class. Great service, good food and a great lie flat bed"
Cons: "Crew was rude and slow"
Pros: "The crew was friendly and polite."
Cons: "The plane was small, it rattled and shook a lot and the size of the seats is ridiculous. The bathrooms did not have warm water and the sense of comfort is to be found only in business and first class. We fly to Zurich a lot because we have family there and we always take SWISS for a direct flight. They have old planes, the little TVs by the seats may or may not work and although the crew is nice and well trained, they cannot substitute for the discomfort of 10 hours flights in a crammed place. Sorry SWISS."
Pros: "Attendants were attentive and efficient"
Cons: "Getting from one the deplaning pad to a gate on the opposite side of the airport was daunting given that we were running 1/2 hour behind schedule. We made it with barely enough time, but our luggage did not."
Cons: "12 hours flight just one hot meal."
Pros: "Crew was great. Ice cream was fun. Swiss chocolate was a nice surprise!"
Cons: "Short flight with no entertainment, no means to charge devices."
Pros: "The crew was great and the flight itself was fine"
Cons: "The checking in experience was chaotic. I was told I was on standby for my connecting flight to New York. The flight was delayed by almost an hour and a half."
Pros: "The movies were good, the food was good. Servers were kind and helpful. Clean and overall positive flight."
Cons: "Several delays and gate changes."
Pros: "The food."
Cons: "They didn't offer hot drinks like coffee/tea."
Pros: "Service was great and the flight very smooth. Great flight!"
Pros: "The food wasn’t bad"
Cons: "Business seats suck"
Pros: "The flight to Zurich was delayed so I would have missed my connecting flight. We were automatically rebooked on British airways which got us home three hours sooner than the Swiss air connections. If they did the rebooking, I find that a real plus but can not rate them on anything else."
Pros: "flight left on time as schedule and the flight staff was absolutely courteous."
Cons: "I didn't get my kosher food that I ordered"
Cons: "The boarding process is very uncomfortable as the passengers are asked to board the plane without any specific order, regardless of where they’re sitting, instead of boarding them by groups."
Pros: "From the beginning to end the trip was a delight. Crew always on hand and smiling. You really felt welcomed. Lots of food and drinks were on hand throughout the whole trip. It was just wonderful. Cheers to Swiss for providing us with great service."
Cons: "My only complaint is that it took me this long to find this great airline. They will be my to go airline for Europe in the future."
Pros: "short travel time"
Cons: "the landing was way too drastic. The pressure during landing was not gentle and I had a real hard time trying to allow my hearing to come back. The blood pressure in my head felt like my head would explode. My head hurt for a long time. Did not like the flight at all."
Pros: "Crew was friendly. Food was good"
Cons: "Crew was slow to pick up dishes and trash after meals. Passenger in front of me reclined seat leaving little room for me to watch the video screen or read."
Pros: "Stewards are very kind and friendly unlike those in US flights."
Pros: "Well managed flow of services, polite and helpful staff, quiet environment, good air in the cabin."
Pros: "I was concerned the connections would be too tight but it worked out great!"
Pros: "good stuff"
Cons: "HAving to walk across the Zurich airport to buy a business class upgrade was bad. I just wanted to buy the upgrade at the desk. No need to go from terminal 3 to terminal 1. total waste of 20-30 minutes. Ironic that this happens to people willing to spend $'s of dollars for convenience and comfort. should be able to purchase upgrade ASAP with a smile at check-in."
Pros: "I like the space in business class and the staff were really nice"
Cons: "The seats were not comfortable, they ran out of scotch (single malt) and I only had 1 drink"
Pros: "I had a super-short connection from Stockholm at Zurich (going to JFK), and I just assumed I'd have to be rebooted, but they held the plane for all of us! Entertainment was excellent, service was great - I really like the food, although I don't eat well on flights. Comfortable - I slept for a few hours. Really great experience (until I hit customs in JFK, but SwissAir has no influence on that :) )"
Pros: "Entertainment was excellent and they made it a very comfortable flight."
Pros: "comfortable flight"
Cons: "SWISS always turns on the air conditioning too high on intercontinental flights. It is HOT inside the cabins. The entertainment system is very outdated, small screen and old and used hand set. Claiming to be a premium airline is unfortunately very overstated if you are unlucky to catch the old business class planes. Only few have changed to the new versions (777s) - Make sure to catch those."
Cons: "Airline lost my flight, no explanation and or apology. Seats were terrible could not move when seat in front was reclined. No economy plus, no reciprocal consideration for gold status on star alliance except for one checked bag free. I will never fly Swiss again"
Pros: "On time"
Cons: "The airport at Vienna airport checked my hand luggage (and many others as well) on a scale. My was ok and I got a red tape stating that it was checked. At check in it was checked again. I have a very small roll on that I specifically bought for flying in Europe. I never had that in the US."
Pros: "The veggie food option was delicious. The calzone for breakfast was miserable. The restrooms were kept clean and well-stocked. Flight delay to wait for incoming passengers resulted in others missing their connections in SF."
Cons: "Unorganized and hectic at the gate; personnel were rude and unhelpful. I was asked numerous times to Leave and let them do their work" when I asked why I was on standby and what that meant."
Pros: "The plane is beautiful, comfortable and clean. The crew is happy and kind. The food is great! Overall my favorite Airlines as of my recent two flights."
Pros: "The crew was excellent."
Cons: "The seats are too close to each other. \"
Pros: "Wonderful staff and service. Multiple snack and meal service very much appreciated. I love Swiss Air."
Cons: "I found the movie selection a bit limited for such a long flight."
Pros: "The staff was friendly and accommodating. I LOVE that we were given ice cream and chocolate - only wish I'd been given more chocolate. They came by with drinks often and made sure that we were well hydrated."
Cons: "It was only an hour long flight, and I slept most of the way. From what I could tell, the staff seemed friendly. Only complaint would be that on the way to the plane (we had to take a bus) we were packed in like sardines and it was very hot. Once we got to the plane, we were left standing in the bus for a couple minutes. Because of the heat, I thought I was going to pass out."
Cons: "Communication was terrible."
Pros: "Polite crew"
Cons: "The service and food was excellent. There is no question about dislike"
Cons: "Terrible service. Crew was unfriendly and unhelpful. There seems to be an element of arrogance when flying with this airlines."
Pros: "I was upgraded! Delicious lunch."
Pros: "The crew was courteous and trying their best."
Cons: "The boarding process was quite bad. Apparently their computer system was not working. Waiting, delays. Also, although it was absolutely not necessary they took our carry-on-s with the check-in luggage. Disappointed. First time with Swiss and I though Swiss in general are more organized. But no."
Pros: "Great service smooth flight"
Cons: "Wasn't a big fan of the stop over in Daresalaam where we sat in the plane and watched the cleaning crew do theirs work around us"
this is a great airline to fly on. I have not ever had a bad experiance with China Air.
Pros: "Comfortable premium economy seat. Nice crew."
Cons: "Vegetarian meals were repetitive and pretty boring and devoid of any source of protein."
Pros: "On time, early."
Cons: "Comfort. Too tight Food. Mediocre in economy"
Pros: "Smooth and easy"
Cons: "Check in location not clear in the beginning."
Pros: "Crew was good and friendly."
Cons: "Lesser layover time in Taipei."
Cons: "Bad food and bad FA"
Pros: "Kind workers and excellent food"
Pros: "Great customer service"
Cons: "On time departure"
Pros: "The staff was friendly, fast, and the on boarding was organized. Not like other airline, China Airlines has made an impressive impression with their staffs friendliness, organized policies, and great movies to watch."
Cons: "I got economy, the seats were uncomfortable"
Pros: "Everything was great"
Pros: "The whole Experience was Amazing. From Comfortable Seat, Great Flight Crew, Tastey Food"
Pros: "The staff was very nice and allowed me to change my seat to be near the door as I had a connecting flight fairly soon after arriving in Manila. This flight was very comfortable and excellent."
Cons: "There was no movie but that is Ok. I just read"
Pros: "Planecdmlty. Had the tow to myself! Food and crew excellent ."
Pros: "Nice clean plane. Pleasant crew."
Pros: "Impressed with the quick boarding time. Flight delayed 45 min but still made connecting flight. Good inflight entertainment options"
Cons: "Bad food"
Pros: "Cabin fitout is cozy and comfortable. Great service onboard and free WiFi for Premium customers"
Cons: "Taoyuan airport facilities"
Pros: "Even for a short flight there was a nice meal! Fantastic!"
Pros: "Service, food and amazing plane"
Pros: "The food they served was very good."
Pros: "good it was not a long flight."
Cons: "The crew was a bit negligent. They passed me when serving the food just because the aisle seat passenger next to me was served his special meal earlier, so they did not notice that the passenger at the window seat (which was me) had no tray in front of him when running the regular meal service. Isn't this sloppy !? Problem is that once they passed you, it's hard to get their attention, as they are always in a hurry, and not looking over the cabin just to check if someone needs something or wants to call on them for any reason, and there are no attendant calling buttons available. So you have to wait until they come by your seat again. Finally I got my meal with apologies 15 minutes later, but the experience was already ruined and the negative impression built.. Also, when departing from Taipei, the boarding process was a bit disorganized, compared with the one we had in Vancouver. As for as the entertainment, the LCD monitor at my seat was pretty worn out, with very poor contrast, making it difficult to watch a movie or read information. Same airline with two opposing experiences: Vancouver-to-Taipei very good, Taipei-to-Manila: poor."
Cons: "Staff treatment, food, cabin pressure was off"
Pros: "traveling with a child on long haul CI's family couch is the top choice."
Pros: "cheap ticket will put you in seats that are in the very end of the plane where you will feel most of the turbulence."
Cons: "you will be the first to go inside and come out last. food is not impressive at sll!"
Pros: "Nothing!. My brother and I got to the Airport 45 mins before the Check In Counter Closed but we didn't make it Thedue to the fact that we had a flat tire unexpectedly so my flight was cancelled and rescheduled to January 10, 2018 and paid extra $480.00 including penalty. If the Check in Counter did not close early, I could still be able to check in on time while there was still 45 mins remaining."
Cons: "The Check in Counter closed early while there was still 45 minutes remaining."
Pros: "Flight was fully booked and we had a tight connection, but everything went smoothly."
Pros: "Food was good and brought out and cleaned up promptly. Seats were comfy for economy. Flights were timely."
Cons: "Nothing that China Airlines could control. Mostly issues with Manila NAIA airport."
Pros: "Crew was excellent."
Cons: "kind of an old airplane. Food tray was broken. Display was not functional."
Pros: "what else can I ask for , fast boarding good service"
Pros: "Flight left on time landed on time. Boarding was as smooth as could be expected. All in all a very good flight"
Pros: "EVERYTHING WAS SMOOTH AND QUICK"
Cons: "ONLY WATER TO DRINK WITH THE FOOD NO ORANGEJUICE APPLE JUICE OR COKE OR 7 UP"
Pros: "No issues, no delays, food and services on par."
Pros: "Professional staff"
Pros: "Crew was impressive. Very efficient with exceptional customer service and appearance."
Cons: "Food was awful. Flight was 1hr late"
Pros: "Staff and crew were nice and courteous to passengers."
Cons: "Digital Screen are too small. Video quality is not good."
Pros: "Very disappointing because we didn't get our luggage up to now"
Pros: "They were very helpful with the connecting flight and ensured we made our way thru the airport quickly."
Cons: "All was fine but why can't my earphone jacks fit into the airplane jacks? As it is I need to hold it in place"
Pros: "Great atmosphere on the plane and very clean."
Cons: "I would have liked to have more vegetarian and vegan food options on board the aircraft."
Pros: "flight was only 2.5 hours long, but very good service for such a short flight flight attendant attention to detail, and kindness were much appreciated. multi lingual was also impressive alcoholic drink selection very good seats quite comfortable"
Cons: "entertainment non-existent for business class, or for my row (row 1). flight only 2.5 hours so no big deal, but entertainment on longer flight would have been a problem (no personal screen) suggest something like a competitor airline does (american company name, begins with "U"). use on-board wi-fi and we stream in entertainment onto our personal devices...."
Pros: "Entertainment like new movies are great to watch"
Cons: "Crew must be aware that some passengers only speak & understand English."
Cons: "Wifi not included"
Pros: "Entertainment - good choices of movies and newer LCDs."
Cons: "Compared to Delta where they proactively offer unli cocktails and drinks to business class and comfort, I've never had one offer in my return trip. Had a technical malfunction twice which caused me to miss my 7am connecting flight by 2 mins. The next plane didn't even bother to wear for 2 mins even if they caused the delay. They gave a 250NT lunch voucher and asked to what til the next flight in the afternoon. That was the longest flight I experienced coming from New York."
Cons: "Where to begin... Horrible online experience, outdated planes, rude staff, and overall bad experience."
Cons: "Chose western style dish, not very good."
Cons: "My baggage was damaged on an earlier flight and China Airlines is simply not available to fix the matter. Ground staff are not their employees and they do nothing about it except pass you on to talk to people at the next destination...who are also not able to do anything."
Cons: "the service from flight attendants and gate members"
Pros: "Space was good. Seats were just right space from one another"
Cons: "We were assigned seats apart from my companion"
Pros: "747. Older aircraft, not much to make the passenger smile here. Flight was short!"
Cons: "Boarding was bad. Not done by zones. Everything is willy-nilly at boarding in Taiwan. First to board were families with small children (even before first class). Fine, except: There were several families with small children lined up at first. The gate agent was about to board them, then she stopped and went out into the gate's seating area and started grabbing families with teenagers (only) to board with the families with small children. Seriously, she went and got several families that had teens (no kids in the fam under age 10) only, and lined them up behind the fams with smaller kids. What an interesting look on the faces of the first-class passengers waiting in a separate line to board. After boarding the new category of "All Families", first class boarded. Then the masses. Once again, zones were not utilized by gate agents, and we all boarded at the same time, ignoring the zones (front/middle/rear). Once in my seat I could not find a charging outlet, nor a USB outlet. And wifi? I asked the F/A. Her response: "We don't have. Sorry. Its 1 hour 50 minute flight. You are OK." Really! No, sweet woman, YOU will be OK, working. I will have to waste 2 hours not getting something productive done. Entertainment unit on seatback: Waste of time. Even if it worked, the sound requires the old twin-male plugin jack on the armrest. Nobody has one of those in his pocket, and the F/A's never passed any out. I can hear it now, had I asked for one: "1 hour and 50 minute flight. You are OK.""
Cons: "Great service, friendly team and most importantly great food"
Pros: "Turkish got us on board although our incoming flight was delayed."
Cons: "Food of poor quality and possibly unhygienic as I developed tummy problems."
Pros: "-Flight staff -Flight entertainment"
Cons: "-Last hour gate change -Parking lot instead of gate (both in Wien and Istanbul) -The answer of counter person about the crowdness"
Pros: "Crew were so patient"
Cons: "During the delay we had to wait inside the cabin and it was too hot:( children got mad:/"
Pros: "Crew was very kind"
Cons: "Food was terrible. Far from what usually TK is expected to offer on an short international flight"
Pros: "Comfortable seats, good meal, good video options, high quality crew"
Cons: "finding check-in area was confusing"
Pros: "Overall experience"
Pros: "All the flight attendants were very nice and helpful. The food was pretty good. The movie selection helped the flight go by quickly."
Pros: "The crew was really polite and the food was amazing, my favorite part was the dessert!"
Pros: "Amazing service and food/drinks! Tons of movies. Overnight sleeping kit included."
Cons: "the bathrooms were cleaned. the service was not satisfying. the food was not edible. also, the plane was sticky!"
Pros: "Movies made the long flight go by much faster!"
Pros: "I like the comfort, food and the entertainment."
Cons: "As much as I love flying Turkish Airlines, they have this problem of boarding passengers on time as they now feel like "hot cake." They need to improve in this aspect."
Pros: "Great service. Great food. Comfortable flight both ways"
Pros: "Great plane--huge and new!"
Cons: "They refused to print my boarding pass when I made to the counter on time. Because I didn't have a boarding pass I could not make the flight and had to rebook for 3 days later"
Cons: "Very Bed earing headset."
Pros: "The food and beverage selection, as well as the service in business class was excellent. Initially I dreaded the long layover of 8 hours. But I found the Turkish Airlines Business Lounge. It was so spectacular that I didn't want to leave it. I found a small movie theatre equipped with leather oversized recliners and slept. I was told that the 2 story lounge is 6000 square meters."
Cons: "The business class seating is old and not as comfortable as the newer herring bone configurations. Privacy could be improved."
Pros: "I have taken the same route earlier past year Atlanta-Istanbul-Sarajevo ,and return Overall best experience best comfort and definitely beat food"
Cons: "Not mich to be unliked honestly Normally there are long wait lines ,not with Turkish"
Pros: "Easy check in online, staff onboard very pleasant, good varied food onboard"
Cons: "Everything was smooth... what happened to the turkey delights at the beginning of each flight?"
Cons: "My luggage just disappeared on a flight from VIE to Istanbul. Those lost baggage handlers are totally unmotivated also. No explanation at site, barely any email follow up. That's it????? Also on the way back they took away cameras. My professional camera and lens equipment was handled poorly, thrown around carelessly and the lens got damaged. I am quite unhappy with this airline"
Pros: "same as above, i love that i was able to check in online and choose my seat. I love the kit (toothbrush, socks) and the quality of the pouch - super love it! Pillow and blanket as well is still the same quality as before."
Pros: "Service and food - real silverware"
Pros: "Turkish Airlines I usually pretty good (I fly them a lot), the boarding was fine and the crew OK (as usual they are pretty short in English)"
Cons: "Food was really not very good. Pasta was undercooked and barely warm. Entertainment was pretty mediocre with old films, very limited selection and no control (just channels). Last but not least Turkish needs to update their policies on electronics, I was reading a kindle on Airplane mode, but was forced to turn it off. This is over the top and no longer required on many airlines. Time to modernize attitudes here."
Pros: "So quick boarding"
Cons: "No entertainment due to "technical issues" Also old fashioned entertainment system with different channels older plane"
Pros: "It's an international flight and they don't offer other food alternatives."
Pros: "aircraft was clean and well maintained, generally good service on board"
Cons: "Flight was delayed due to weather in Istanbul, information provided to passengers about delay and options was nonexistent"
Pros: "The crew was friendly and the food was good. Being from the US I was not expecting food in a 2.5 hr flight!"
Cons: "The seats were not as comfortable as in the Airbus for the transatlantic flight."
Pros: "on time, pleasant flight"
Cons: "no issues"
Pros: "Todo estuvo bien. Me gusto mucho la aerolínea turkish! La recomiendo"
Pros: "I don't understand, national flags so minimum information to passenger to found connection flight gate in Istanbul airport. No passports controller, no one person. Finally i found may gate..in have seated at boarding lounge, after that we must que again, they make passport control..wasting time."
Pros: "On time and the crew very friendly"
Cons: "Boarding was not very well managed. They did not stick to the proper sequence."
Pros: "Entertainment options"
Cons: "There was no food for me and my wife. I don't eat Beaf or Fish and wife is a pure vegetarian. We placed our special order during booking but were told that we had to inform the airline 1 day before to make special order booking. Leg space is very less in flights."
Pros: "There were great entertainment options, which is really important for such a long haul flight."
Cons: "They had assigned the same seat to me and somebody else, and the other person was already sitting in the seat when I got there. The only other available seat was in business class, and although the flight attendant later admitted I should have been given that business class seat, the other person successfully argued to take it. Staff are good though not as friendly as most Asian airlines."
Cons: "Crowded -/ entertainment equipment bad"
Cons: "They provide excellent service. Me and my wife love it."
Pros: "One of the best flight experiences I have had in a long time."
Pros: "Excellent service. Very good food. Amazing for a 2 hour flight. Full meal instead of brezels."
Pros: "Up to date movies!"
Cons: "Crew need to smile a bit."
Pros: "All very nice"
Cons: "Boarding was unorganized."
Pros: "The food was exceptional! The staff was always accommodating. Attention to the details was appreciated."
Cons: "No applicable"
Pros: "fOOD WAS GOOD"
Cons: "didn't LIKE THAT I DIDN'T GET AN AISLE SEAT AS I WAS ASSIGNED."
Pros: "The food with Turkisj airlines is always amazing. Service is great. Cleanliness always kept up through the flight"
Pros: "Better food than most airlines. Appreciated the kit."
Cons: "They ran out of non-beef options for dinner. Flight attendants weren't the friendliest. No usb charger. Seats weren't very comfortable."