Finnair was not able to get our luggage on a connecting flight and there was a substantial delay of two days to obtain our lugguage. They did not communicate well, and we had to travel a significant distance to finally get our luggage. It has been a very negative experience.
The crew was friendly, and the flight landed on time
Great if not for the boarding by bus at Heathrow terminal 3. Medieval disappointing time-consuming and very hard on handicapped flyers. It was awful
Flight delayed over an hour. They said they would hold our connection but then did not.
Sorting on line would have been appreciated Onward information on flights missed No ability to get seating arranged before we got to gate Very unfriendly at gate
The flight was Finnair but there was no indications anywhere that the checkin was for Finnair also. There was no one to ask. I think at a minimum they should list the code shares so people don’t stand in the wrong line for an hour.
Security was a mess at the Helsinki Airport. But I was delighted by the connecting flight waiting for us for JFK.
Flights are standard. But being over 3 hours late is too much.
The plane was warm and stuffy. The crew was friendly but got 2 orders wrong. I asked for sparkling water and wine with dinner and got neither. I asked for black coffee with breakfast and got coffee with cream. Service was so slow on my side of the plane they ran out of 2 of the 3 desserts at dinner and I was in row 12.
The staff were helpful and polite, seat was comfortable, plan was clean.
I had 2 flights on the same day ( beautiful sunny non windy day)both had a touch and go -around on the runway. My husband said they were training a co pilot. The bathrooms were stinky dirty and the the floor was sticky. On one flight I had the worst food option I have ever had on an overseas flight.
The crew checked the immigration laws very quickly for Russian citizenship and confirmed our FVTF for Singapore for 96 hrs. Thank you.
it was great honestly for the melbourne flight a kit with blindfold and slippers was probided to each passenger on the seat and the food was really great will definitely recommend people take turkish airlines for travel not just on the sin-melbourne route.
Seats are not clean inside the very dirty and need to improve
I really didn’t like much. A lot of things can be better beginning with crew to seats and food is awful as well.
Boarding on time. Limited food and drinks options . Few Crew was rude and unconcerned. Entertainment system is old and barely any new contents.
Crew was not proactive and were busy laughing and talking instead of attending the passenger’s needs. Meals were served in a hurried manner.
They cancelled my seats and demanded full payment to rebook.
Crew on this flight was terrible. Especially one practicular female , she was harassing us and other families with children. Flight was good overall, if not her being rude and aggressive
The food could be better. The service was okay. Could have done more to provide water throughout the flight.
