Pros: "I love that the plane has extra space available between seats (with no one in the middle) & that everyone was encouraged to keep their mask on at all times."
Cons: "We PAID $30/each to check 2 bags, both ways, so $120 total. Then at the gate, BOTH WAYS, Delta Gate Reps allowed people to check bags for FREE, & pick up at bag claim, just like WE PAID TO DO. NO MORE DELTA FOR US!"
Pros: "Quick and easy boarding and departing. Wonderful and friendly staff."
Cons: "Honestly, everything was great. Food and entertainment were a little lacking but for a 3 hour flight it was more than acceptable."
Pros: "The seat was ok, but the crew was very good and helpful"
Cons: "Good company, have the very good attendants"
Pros: "The crew and entertainment options are great. Relatively comfortable seats by today's standards."
Cons: "Literally any of our flights could have been on time. None were."
Pros: "Yes, the crew was helpful and patient. The food and drinks were good."
Cons: "Clarity in the PA system could be better. Too much background noise."
Cons: "Everything was great!"
Pros: "Seats were comfortable but crowded. Was nice to have the built in screen for entertainment."
Cons: "Did not like being bumped to a flight with a five hour layover in SLC. Travel day was already very long. We booked the flight originally based on the shorter layover of an hour and a half. Seemed very inconsiderate."
Pros: "Everything was amazing"
Cons: "Seat assignment for me and my traveling companion was done at gate. We had to sit in 2 different rows."
Pros: "Delta does an overall nice job."
Cons: "Food is OK. Service is friendly though. Comfort + was nice. Bathrooms were not great, smelled, could use a refresh."
Pros: "Empty seats direct into Indy."
Cons: "Rough landing."
Cons: "Person next to me overflowed into my seat…"
Pros: "Very smooth and friendly TSA personnel at the security point. Very friendly and respectful of the military. My husband is a Vietnam veteran."
Cons: "Food was ok...cramped space"
Pros: "Entertainment choices were plentiful."
Cons: "The flight attendants were borderline rude. No eye contact, no smile, not helpful when asking a question (overhead compartments were full in my section; I asked what I should do, response: „ I don’t know either“ and walked off. I went to find a spot further up the aisle..."
Pros: "Entertainment options were very good"
Cons: "Plane was too warm,"
Cons: "The pplane was two hours late to depart due to technical issues."
Pros: "Insane turbulence with no explanation of cause. Also, the jack for my earphones did not function properly."
Cons: "Insane turbulence with no explanation of cause. Also, the jack for my earphones did not function properly."
Pros: "The service, free entertainment."
Pros: "How professional everyone was"
Cons: "Everything was good"
Pros: "Fast boarding"
Cons: "Seats are too crammed and uncomfortable."
Pros: "In a pinch they were able t"
Pros: "Seat back movies Staff was attentive and patient with my sick teen daughter."
Cons: "Old plane with no seat back entertainment on one leg of journey."
Pros: "Easy to board."
Cons: "Delayed due to weather."
Pros: "Quiet, friendly, fast and efficient. What you'd want for a flight at 6am"
Pros: "Our flight attendants were lovely people specifically the first class attendant and he was humorous and witty, polite and friendly trying to make our christmas eve late night flight to be enjoyable."
Cons: "When we touched down in a blizzard we were told there was no jetway available and we had to climb down an icy ladder to walk probably 1000 feet on black ice barely seeing where we were going and at least one person fell and overall it was just very unprofessional and not the quality of service I expect from Delta."
Pros: "The crew was nice and friendly and the plane was half empty."
Cons: "When are the Airlines going to start serving a decent coffee on board? It does not matter Delta is now serving Starbucks. Something they do that messes up the whole thing, probably overheat for too long."
Pros: "Had tv & movies available but kept losing signal"
Cons: "Terrible turbulence. Very rough landing. No beverage service. Late taking off."
Pros: "1000s of movies and shows to watch. Plenty of overhead bin storage. Alcohol beverage service included. Crew was great."
Cons: "Baked chicken dinner was gross."
Pros: "Allowed Pre boarding of infant (which American no longer does), complimentary food, entertainment on domestic flight, and friendly staff. Delta is upping the game!"
Pros: "New schedule"
Cons: "Missed connection die to delay by lightning. Rescefuled and put us up overnite but had comfort tickets and had to fly coach and seated separately."
Pros: "Crew Entertainment Service"
Cons: "Boarding on most airlines is a bit chaotic they always call out zones and often they aren't listed on your printed ticket otherwise was ok"
Pros: "Left on time, no hassles at boarding. We were in premium economy and seating was comfortable for both of us, not-too-tall people. FA were quite friendly."
Cons: "One bathroom wouldn't flush, which was a problem with limited facilities and a full flight."
Pros: "friendly staff check in was fast food was good"
Cons: "as always not enough room in the seats"
Pros: "Good flight crew"
Cons: "Flight was delayed with no explanation."
Pros: "Personnel were pleasant and welcomeing at the gate and onboard."
Cons: "Service overall and pleasant disposition of the crew."
Pros: "The entertainment is good; several new movies"
Cons: "The dirty seats, the awful food and wine"
Cons: "The fact that booking with kayak wouldn't let me pick my seats and traveling with 2 kids under 4 it made it very stressful trying to figure out how we could sit together or even the same end of the plane."
Pros: "Movie selection"
Cons: "They want us there at 4:20 for a 6:20am flight but Clear doesn't open until 5. I was through checkin by 4:23. Why bother if one can't get to the breakfast facilities for another half hour plus? Then Peet's had no pastries."
Pros: "All Good"
Cons: "Read above."
Pros: "They had good entertainment for free. There were movies, tv shows, and games."
Cons: "The plane was delayed for 5 hours and the ride was longer than expected."
Cons: "I had a problem getting a boarding pass that was a carryforward from a problem that I had had on the flights from the USA to Frankfort 2 weeks earlier. On those flights, I was denied boarding on the flight from Amsterdam to Frankfort because of miscommunication between Delta and KLM. Apparently, the staff who dealt with that problem did not note that the issue had occurred, so it looked like there were "out-of-sequence" segments on my initial flight and I was not allowed to check in electronically. It took several calls to KLM and Delta in Frankfurt to try to resolve the problem and finally it was determined that it could only be resolved at the airport. Other than a very nice KLM representative, the other people I talked to seemed unwilling to engage in helping me and sent me along to someone else. Although the problem was ultimately fixed, this was not a great customer service experience."
Pros: "I make this trip every month. And this crew is the best I had in a while."
Pros: "Very friendly and accommodating crew"
Cons: "Uncertainty re connections at JFK provoked some anxiety but the pilot and crew were helpful in allaying that."
Pros: "Friendly staff. On time departure and arrival."
Pros: "We landed 50 min early!"
Cons: "The aircraft could have been cleaned more thoroughly before boarding."
Pros: "Great stewardesses, good food"
Pros: "The length of the flight, one of the flight attendants WAS very charming."
Cons: "When I asked for a drink, after having fallen asleep and awoken just as the cart passed me, I was told just one minute, 10 minutes later, a flight attendant came by, they had food, I asked again for some water, was again told in just a minute, took 20 minutes to get water. The earbuds I was given didn't work, my own didn't work, apparently the seat I was in has a connectivity issue, so the sound kept blasting in and out and was horrible. I had to hold the connector in the seat. The food option was non-existant once the cart came to me, the only option was chicken, which was horrible. Overall, I was not impressed with the service or flight ...."
Pros: "The pilot came through all of the aisles in first class to personally thank us for flying with them. He took time to chat with us and answer our questions, which made me feel more comfortable about the long flight. The stewards/stewardesses were very nice and had us laughing on their welcome messages. The lay-flat seats in first class were the best. Very comfortable, and easy to fall asleep in, without disruption from other passengers who insist on keeping their reading lights on while everyone is trying to sleep."
Pros: "The crew were great! The seats are not that comfortable, it happened that I had 3 seats raw for myself but the armrests were not going up so I could not utilize them and lie down to sleep."
Cons: "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."
Cons: "I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,"
Pros: "Almost everything, especially the crew."
Cons: "Don’t feel like anything should be better to be honest"
Cons: "The plane is so old..,"
Pros: "Fantastic gate agents!"
Cons: "The food was terrible."
Pros: "The crew was amazing, flight on schedule and good entertainment."
Cons: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."
Pros: "Crew helpful. Food good."
Cons: "Better range of movies please"
Cons: "Not being 1 hour late"
Pros: "Friendly crew, upgraded seat was worthwhile"
Cons: "More snacks in between meals,"
Pros: "The friendliness of the crew"
Pros: "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
Cons: "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."
Cons: "They left my bag off the plane. Ridiculous."
Pros: "The crew was great but the seat wasn't as comfortable and didn't have much leg room."
Pros: "The flight was smooth, the service was friendly, and the food with plentiful."
Cons: "Too much activity in the cabin during the flight."
Pros: "Everything is alright"
Pros: "Flying with KLM is a pleasure"
Pros: "Good selection of movies."
Cons: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
Pros: "Good flight, arriving well on time."
Pros: "Easy to board and easy flight."
Cons: "You are almost always late!"
Pros: "The attendants took great care of us. Super smooth flight."
Pros: "Wifi on Board"
Pros: "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
Cons: "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."
Cons: "Food and one bathroom out of service makes an awful flight"
Pros: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Cons: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."
Pros: "Bording was good and general flight ok"
Cons: "This airplane must be the oldest in the fleet. No USB, no charging, no touchscreen technology, no plugs, no bluetooth."
Pros: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."
Cons: "Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen."
Pros: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Pros: "staff was fine"
Cons: "old old plane, very uncomfortable. Tiny bad screen made movies pointless"
Pros: "It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate."
Cons: "Nothing! It was all great!"
Pros: "Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too."
Cons: "There is a bus to the plane, so that takes a bit of extra time but they are very well organized."
Pros: "The cabin crew were fantastic and funny"
Cons: "Tiny seats"
Pros: "Short, comfortable flight. Nothing special. Got us where we needed to be without incident."
Cons: "Nothing. This is filler text to meet the min. characters."
Cons: "Horrible. First, we lost a suitcase. It could happen but for two days they did nothing and only told us stories (so as not to use the word lies). Within a few hours (and thanks to airline assistance) we were able to locate the suitcase. Even then it took them two days to bring it to us, two precious days off our planned vacation (7 days) At the end of the shortened vacation, we got to the chek in, and told that since the ticket I had purchased form them two months earlier was too cheap ... and since the flight was Over booked, they would take me off the plane if all the passengers would arrive. It's unnecessary to describe what I felt until the plane took off. They apologize constantly, but do nothing practical. a bae company. no me nor my freinds/family will go with KLM"
Pros: "Flight crew on flight from Amsterdam to Cape Town were probably the most friendly and enthusiastic I've experienced and no, they were not all young. The plane was spotless throughout the flight. They were always coming around with water and juice and they genuinely seemed to care about all the passengers. The Flight back crew were just the opposite. More like the old lazy farts you get on the American carriers or BA or QF long haul. Whoo have been there for the long haul and should have stopped ages ago."
Cons: "The Entertainment images on the screens promoted Beauty and the Beast, Batman Lego movie but neither were on the system! Food quality was rubbish"
Pros: "The crew were very friendly and accomodating, plane was clean and boarding amd disembarking was efficiently handled."
Cons: "55 minute delay was not welcome."
Pros: "Seat space was good for a short flight, inclusive of free snack and drink."
Cons: "Too much overoverhead luggage."
Cons: "Flight delayed ... Myself and three other colleagues didn't have our luggage show up from KLM flight from Amsterdam to Brussels...even though all of our luggage was labeled "priority". Once in customer service line, we looked and saw that many of the other passengers on our flight also never received their luggage. We estimated that 20-25% of the people on that flight did not receive their luggage as they were in line with us for the same problem. Hard to understand how so many pieces of luggage could have been overlooked and not loaded on our flight. Obviously there is a huge gap in their quality system to ensure mistakes like this are prevented."
Pros: "KLM food and service are great"
Pros: "In general, it was ok"
Cons: "Yet again it was flight delay from KLM side."
Pros: "Crew was excellent explaining about the (short) delay."
Pros: "Food was of a fairly high standard and so too was the entertainment. At least the Captain was honest in that he admitted KLM's baggage loading process was a mess and caused the delay."
Cons: "A baggage loading problem meant that all baggage needed to be offloaded and then re-loaded......this took 2 hours and then another 20 minute delay due to congestion with air traffic over France! Where were the cabin crew during the delay? They may have not been onboard given their lack of visibility during the delay. The only time they appeared was to distribute a cutlet of water and a packet of dry biscuits. Inflight, apart from the meal service routines, on this 13+ hour flight the crew were notable for not being visible."
Pros: "The cabin crew was very friendly and helped me to move from a center seat to an aisle seat. They were good natured throughout the flight, especially one gentleman. The main meal was also surprisingly tasty."
Cons: "The cabin crew was very friendly and helped me to move from a center seat to an aisle seat. They were good natured throughout the flight, especially one gentleman. The main meal was also surprisingly tasty."
Pros: "The delightful crew members on KLM flights always make the experience the best. From the crew at check desks, to those greeting you as you board and throughout the flight, they are the reason I continue to fly with them. I love how they have bassinets for those traveling with babies. the adventure packs for children and the never ending smiles and treats for the rest of us."
Cons: "This time I was turned away as a Sky Priority Member, and told there are too many categories at boarding and told my Silver Status (after this flight was bumped to Gold). Not sure what has changed in the last 2 weeks."
Pros: "Got to the destination"
Pros: "Crew was excellent"
Cons: "Nothing really. LH first class cabin is one of the best!"
Pros: "The crew"
Cons: "The seat space and food"
Pros: "Comfortable seats"
Cons: "Meals and entertainment"
Pros: "The crew was really nice."
Cons: "There were some delays, my luggage didn't arrive to final destination I might receive it only tomorrow and also a lot of gates change."
Pros: "The flight attendants were wonderful."
Cons: "You take a bus to reach the plane and the seats are uncomfortable without any entertainment systems. Thankfully the flight was only 1.5 hours."
Pros: "Seat was OK"
Pros: "What more can you expect for economy travel?"
Cons: "Cramped seats"
Pros: "Great staff and food"
Cons: "Comfort was not great and no entertainment options whatsoever"
Pros: "Service was great too"
Cons: "Squished in seat"
Cons: "Never made the flight because my first flight was delayed."
Cons: "Sittinf in the middle"
Pros: "Although the flight to Frankfurt was delayed for more than an hour they made special arrangements to get on time to the next flight."
Pros: "Comfortable seats and great movie selection. They also had books and games for kids."
Cons: "The food was good but could have been better."
Pros: "TSA made me miss my flight i have to wait until 7 am for a new flight"
Cons: "TSA made me miss my flight i have to wait until 7 am for a new flight"
Pros: "Enjoyed the legroom even though we flew Economy class. Good selection of free movies. Crew was friendly and accommodating."
Pros: "The food selection and quantity were wonderful! The crew and movie selection were great!"
Cons: "My seat storage pocket was broken and I was unable to store items in it."
Pros: "Nice, uneventful, on time flight with adequate food and entertainment. Good seat recline. Good service. Boarding from the back of the plane makes good sense."
Cons: "First time my knees have touched the seat in front of me (I'm 5-10). Not sure how much more airlines can squeeze us in. Good seat recline is great if everyone is reclining, if not you will have someone in your lap. Had to ask person in front of me to not recline during meal. What really bothered me though was paying for a reserved seat and finding out we had been moved to the dreaded back row due to an equipment change. Strongly suggest passenger notification for this move. Was able to re-reserve seats on check in but there were some significant angst when I found out about this mischief."
Cons: "We only had 45 minutes between flights. We almost missed our flight to Naples due to having to go through security again in Frankfurt. The Frankfurt airport was very congested. I wouldn’t have booked a flight with such a short layover had I known how far apart the gates were and that we’d have to go through security again. I would suggest not offering flights with such short layovers."
Pros: "Comfortable with good food, drink, entertainment and service. Flight left on time."
Pros: "Thanks for continuing to offer complimentary, hot meals on your international flights! Crew very friendly. Despite being in economy cabin, crew attempted to make it a good experience."
Cons: "Long flight, bathrooms start to look ugly. Incoming plane landed way out on the tarmac, obligating passengers to be all packed into shuttle bus which took a long time to get to terminal."
Pros: "Overall. Lufthansa is one of the top airlines in Star Alliance"
Cons: "Seats in economy class. The pouches in from of the seats do not stretch enough. It is difficult to place two books!"
Cons: "The entertainment center at my seat was not working properly and kept stopping and would have to be reset."
Cons: "Moved boarding gate without notice"
Pros: "The overall flight"
Cons: "The meal on board"
Pros: "Entertainment was very diverse ;great"
Pros: "One of the crew members, a male, was very nice."
Cons: "•We boarded and consequently landed late, which caused my cousin to miss his connecting flight, coupled with the long customs process upon landing. There was no accommodation given to my cousin so I have to take him back home with me and then drive 2 hours tomorrow morning to bring him back for his new flight. •The charger ports for our seats were not working, which means we were 8 hours + without a phone. •One female flight attendant had a bad attitude and dropped pretzels in my lap after I turned to quickly ask my cousin a question regarding what drink he wanted. •The plane landing was one of the most reckless I’d ever witnessed."
Cons: "My bag no arrived"
Pros: "I usually love flying Lufthansa - my favourite by far. It usually out-classes emirates in the economy class, and they usually appreciate the destination (in this case, Saudi Arabia - serving beer and other alcohol regularly). This time, on LH 598, they were suboptimal. The service was OK but I felt judged for asking for beer throughout the flight. The food was bland and the speed of service was “ok” at best. There were some good things - Warsteiner is an amazing beverage. When the attendents did approach, they were generally nice. Additionally, the entertainment package was reasonably good. I usually have to decide between emirates, QA, and Lufthansa. I would still say Lufthansa, but a note to them: please don’t let it slip. You’re a solid carrier and you have great service."
Cons: "-speed of service -feeling judged for having beers -one rude flight attendant -suboptimal food"
Pros: "The good organization and the friendly atmosphere."
Cons: "The bad movies."
Cons: "No any intertwine entertainment at all"
Cons: "For people who are going frequently to the US because of the small airplane from FRA_TLV A321 It is not worth for me buying Primer Economy since it is mixed and in British it is all the wayTLV-PHL 2 airplanes with primer economy"
Pros: "Great crew, comfortable space at the bulkhead seat"
Pros: "Flight attendants spoke multiple languages."
Cons: "Seats were a little uncomfortable."
Pros: "Efficient boarding, friendly crew."
Pros: "Great service and amenities!"
Pros: "Flight Crew"
Cons: "Food was pretty bad."
Pros: "comfort ,crew was polite and catering delicious"
Pros: "The meal was very delicious and had a good selections of different movies. The crew was attentive and helpful."
Cons: "My video player had substantially less options than the rest of my aisle. The food was below average."
Pros: "The cabin crew was welcoming and kind. The trip was comfortable as well"
Cons: "Non that i know of"
Pros: "crew, food, seat location, service."
Cons: "Entertainment selections were limited."
Pros: "Overall good."
Cons: "Quantity of food served was very less. They could have given more."
Pros: "the trip from osaka to frankfurt was excellente. the people of the crew woho serve us, were excellent. Thanks for karen kern and her colleague First time i drunk a nice wine."
Cons: "the trip from frankfurt to sao paulo wasn't so excellent. there was a difference. Unfortunatelly, lower."
Cons: "They changed my seat at the last minute!!!! Small spaces, I told to the assistants and they did't help me at all, worst fly ever!!!!!"
Pros: "Everything was good , on time and without problems."
Cons: "No entertaiment"
Pros: "The only Lufthansa leg of the journey."
Pros: "Hope to make today's flight home! Time will tell."
Pros: "Entertainment was good. Food is above average on economy, free wine and beer."
Cons: "Star Alliance Premier members cannot get a Premium Economy without paying."
Cons: "El problema es que nunca pude cambiar mi vuelo y con ustedes fue imposible comunicarse para que me auxiliaran. Muy mal por ustedes no por la línea."
Pros: "Flight on time and professional crew"
Pros: "The crew did their job well but they made us check in our carry on luggage unnecessary which delayed me leaving the airport."
Cons: "If they had not made us check in our carry on"
Pros: "Was on time"
Cons: "The entertainment"
Pros: "on time"
Cons: "AC on boarding!"
Pros: "Nothing, old plane, it had ashtrays on the site, that's old!!! We flew close to 2 hrs and 30 min late"
Pros: "Everything was perfect"
Cons: "Just the organization at airport but is not problem of AM"
Pros: "Entertainment on the long haul was good, no entertainment on the fight from Mexico City to La Paz"
Cons: "Multiple delays and gate changes"
Pros: "Crew on board is nice, price is good"
Cons: "A lot can be improved, the food is bad, counter personal in NY is not empathic at all. I prefer not to pay for that food and bring mine. Your seats should be declared torture instruments"
Cons: "The seats were the most uncomfortable seats I have ever sat on for a flight. Definitely needs improvement for a better flight experience."
Pros: "Sitting in the forward part of the cabin was better."
Cons: "Horrible and first flight was 1h45min late which made me miss my connecting flight. The transit airport was also a horrible experience to spend many endless hours in."
Pros: "i coul not take the flight becuase this agency changed all my itinerary"
Cons: "I wish I didn't have an almost 6 hour layover and that there was a personalized screen for this longer flight."
Pros: "The flight attendant for this flight she was really nice and friendly good!! Nothing compared to my flight from LAX TO CDM.."
Cons: "The aircraft was late we stay in the aircraft for 1 hour not doing nothing cuz the in flight entretenimient was block until the aircraft was out to take off"
Pros: "I love traveling with Aeromexico, great airline. Seats are comfortable."
Cons: "I don’t like the Aeromexico is becoming a little like Volaris when it comes to checking in. Even though you arrive at the airport 3 hours before your flight (international) you check in online, and you print out your boarding pass, you still wait in line for almost 2 hours. I hope they find a way to speed things up."
Pros: "Getting off the plane in Guadalajara!"
Cons: "Check in process at Tijuana airport was okay, what really made the trip unpleasant was the boarding process. Three Aeromexico departures within minutes, from a small enclosed area. No seating available, no PA for announcements, basically controlled chaos. granted the airport is going through renovations, but that is still no excuse for the poor execution of the boarding process."
Pros: "Food was good"
Cons: "Customer service not good...staff not accommodating"
Cons: "I will never fly Aeromexico again or use Kyack again if I do not get some type of compensation......and I ha. Had nothing but good experiences with both in the past on many many occasions"
Cons: "With one hour to go, a man in my row in the AMPlus section (which costs extra for a bit more comfort in economy) was joined by his companion who started the flight in the back, the basic economy fare which does not cost extra.. I didn’t appreciate the fact that she got to sit up front without paying and that the AeroMexico crew did nothing to call her out or send her back. The lesson: Don’t pay the extra money for AM Plus. Just wait until no one is watching and move up front. No one cares—except your fellow passengers who paid for the added comfort."
Pros: "All other things working including air above my seat which was needed for a long flight."
Cons: "It was very frustrating to have WiFi available but not working the entire trip!"
Pros: "Very comfortable. Good service in general."
Cons: "Limited snacks available throughout the flight, only nuts."
Pros: "They were understaffed and because of this I lost my flight and still had to pay 30$ for my luggage"
Pros: "Not much"
Cons: "Cabin crew was late, delaying the flight over an hour. When we arrived at the gate the ground crew acted like this was the first plane they’ve seen. Scrambling all over, everyone talking frantically on their cell...keystone cops"
Pros: "Entertaining system was good but food and service was terrible"
Cons: "Food service seats were all terrible"
Pros: "When coming to Mexico City we had to go they customs, even though it was a connection flight. We received a little paper from the immigration officer and I did not realize it’s importance. I lost it and could not board to São Paulo because if that"
Cons: "over booked flight"
Pros: "free meal and free alcoholic beverage!"
Pros: "Conforto das poltronas. Mesmo na area mais simples."
Cons: "Comida, pois nao da pra comer feijao preto no cafe da manha junto com omelete, sistema de entretenimento que nao funcionou por quase 3hs. A equipe tambem parecia nao querer atender os passageiros."
Cons: "The flight schedule is unstable. We were in the lounge and didn’t hear any notice of the flight. Almost missed it."
Pros: "The gate agents got me extra legroom in emergency row because i am very tall, at no extra charge. Airplanes were newer, very nice crew, on time."
Cons: "The Mexico City transfer was weird, and inconvenient. You have to retrieve your luggage, go through Mexican immigration, recheck your bags, go through security again, and the layover was over 4 hours. You pay less, but it winds up being a very long, exhausting trip. I will take a US carrier from Quito to San Francisco, Reno or Vegas next time fir this reason alone."
Pros: "Clear route no turbulence"
Cons: "Takes longer than the expected time we were going for 65 mins and arrive by 80 min."
Pros: "Great staff, smooth ride, entertainment but my screen would restart frequently"
Cons: "Wish there were outlets in the plane or WiFi, the screens would black and restart interrupting your movie."
Cons: "They would not let me board the plan even though I made 30 minutes early. Our connecting flight was late. My bags made the flight and I wasn't allowed on."
Pros: "Again, the seating is more than adequate. I discovered a person who couldn't read her ticket stub correctly had taken my seat, but instead of insisting that she move, I asked if I could have an emergency exit row seat and was told "Yes," I could. I had to whole row to myself. Those seats, while as comfortable as the rest, made the screen mounted on the back of the seat ahead of me a little hard to see because of the greater than usual distance between the seats. But there certainly was a lot of legroom!"
Cons: "The only thing I didn't like was an aspect not totally in Aeromexico's control - the disembarkation system and the ugly process of Mexican immigration. The plane was left parked on the tarmac somewhere in nowhere'sville, making a trip to the terminal by bus necessary. The bus waited and waited and waited for a wheelchair to arrive from the main terminal to allow two elderly passengers to be removed from the plane. All in all that process took more than a half-hour (making the two-hour connection time more anxiety producing). Then the bus sat outside the terminal for another 10 minutes with no explanation being provided to the passengers worried about making their connection. To top it off, once the bus doors opened the passengers were ushered into a large hall filled with hundreds of passengers all having to get through Mexican immigration - during lunch hour or something, for there were only six officials actually asking questions and several empty inquiry windows that could have been operational. I finally got to an immigration clerk just 15 minutes before my connecting flight was to take off - breezed through the interview and got the passport stamped, and then had to run to dump the luggage onto another conveyor belt leading I hoped to the connecting flight. An Aeromexico staff person asked me "Seattle?" and when I answered "YES!" was ushered to a waiting electric golf cart that whisked me close to the ramp to Gate 57. Without that additional help I'd never had made the flight. Mexico City is NOT a place to try to do a plane connection in less than 3 hours!"
Cons: "my luggage had items stolen from it and i have not gotten any response from the airline regarding my missing items! im outraged"
Cons: "5 hours late and the worst customer service ever"
Cons: ". . . because of delays. Cannot comment but see above."
Pros: "Priority boarding is what I like in this trip."
Cons: "The crew had occupied the front overhead lugguge space that cause passenger need to find space for their luggage not around their seat. The crew member also occupied the remaining business class, is it better to upgrade some customer to the business to have great experience for the trip."
Pros: "staff was decent, friendly, informative"
Cons: "out dated plane."
Pros: "Hatted !"
Cons: "Extremely disappointed. The flight was cancelled and next day it was delay for about 2:30 hrs and they let us waiting inside of the plane got about 1h 30 min . I will never use air Mexico again"
Cons: "Aeromexico in a new cost reduction strategy decided to lower the temperature in their air conditioners making it a VERY uncomfortable flight. Also the lady at the gate didn't let me board the plane with a frappuccino arguing that's what the no liquids policy is about. A blatant display of ignorance and lack of training."
Cons: "Lack of information which caused delays to board."
Pros: "A BRAND NEW PLANE, EXCELLENT SERVICE, QUIETNESS."
Cons: "SOMEHOW LOUD CHEF OF CABIN."
Cons: "Flight was delayed but this helped us because our flight prior was also insanely delayed."
Pros: "Late and made a 1 hour layover to a 10 hour layover."
Pros: "Clean and professional"
Cons: "They cancelled the flight to Sao Paulo, and broked my luggage with even take responsibilities. A complete disaster the service quality."
Pros: "My husband's knees were pressed against the seat in front of him so much so as to cause indentations in his legs. fortunately the flight wasn't full and we were able to spread out over 3 seats. It was still quite an uncomfortable flight for him."
Cons: "I paid $68 to pick up seats on airplane, but they didn't give us the right seat numbers that we wanted"
Cons: "I paid extra for the seat but it was very cramped."
Pros: "Seats were small."
Cons: "The boarding process was inefficient and long. The seats don’t recline and very little leg room."
Cons: "Nothing except the airport"
Cons: "Flight was late, boarding was archaic, seat pitch in for economy was tighter than I am accustomed, Could not purchase foo or drink because cash was not accepted & my credit cards were denied for offline purchase. No snacks or drink machines in boarding waiting area. Crew looked uninterested"
Pros: "Friendly crew"
Cons: "Hectic boarding; airplane seemed very old"
Cons: "The plane, the arrival time and the service"
Pros: "Good food, friendly cabin crew, prompt boarding and arrived on time."
Cons: "Narrow seats, not enough leg room"
Cons: "Not even a free water/soda was offered, need to purchase everything."
Pros: "Crew on British air very nice"
Pros: "crew was lovely"
Cons: "older plane - air conditioning was dripping on one of our seats"
Pros: "Polite and funny crew"
Cons: "Snacks and drinks for money"
Pros: "BA crews are always great. Also excellent that they don’t have those annoying M&S menus on LCY flights. I don’t object to paying, but it just slows everything down."
Pros: "Crew was friendly, courteous and very helpful. On time arrival despite a late departure."
Cons: "As a new user of the app I expected information to flow more fluidly. Gate changes were not communicated through the app unlike several other airline apps I use. My biggest complaint, if you will, is the requirements to pay for anything one wants on the plane. A soda, water, bag of crisps/chips, all for purchase. For the cost of the airline ticket, even our "no checked bag" ticket, you could at least afford to give passengers a can of soft drink or a water and inexpensive bag of pretzels or crisps. Seat was basically comfortable, not great but comfortable. Departed late but arrived on time"
Cons: "Always late always charge for water that’s sad"
Pros: "Left a bit late, but not the airlines fault. Crew was friend, plane was ok."
Cons: "Nothing really."
Pros: "Level of information"
Cons: "Everything was good"
Pros: "It was a pleasant and smooth ride. The crew was friendly and responsible"
Cons: "There was only food and drink for purchase, no complimentary water etc. It was short trip and no problem for me"
Pros: "Fast security and passport control at both ends, Home in 30 mins after landing"
Pros: "Only good thing was that British Air didn’t crash us"
Cons: "British Air overbooked the flight; I checked in on time but there were no seat assignments left. I went to the gate anyway to try; the gate attendant kept me waiting for a seat so long that the gate closed. He was not nice. His colleague booked me on a different flight to LCY airport (instead of Heathrow). But that different flight got diverted to Manchester. So the fast that BA overbooked cost me an extra 6 hours and $140 to buy a train & tube ticket to get back to Heathrow. The fact that there was not a single smile among the staff, and I had to argue to even get on the second flight, is inexcusable."
Pros: "Entertainment is pretty good, a nice selection to choose from. The food has improved since last year with their new menu. Crew were pleasant enough."
Cons: "I paid for an extra leg room seat, which for me was in front of the bulkhead. However, I think this caused more discomfort than comfort. There is no gap under the bulkhead to put your feet, so although you don’t get a seat in front of you leaning back, there isn’t enough room to straighten your legs out which on a 12 hour flight isn’t comfortable."
Pros: "Plane had to be de-iced which delayed departure time and then wait for landing slot."
Cons: "Heathrow need to build more capacity to reduce emissions and delays."
Cons: "Being charged for everything! Even a coke....really! Couldn't reserve a seat until 24 hrs. without paying extra ."
Cons: "Absolute nightmare dealing with British cancelled flight and then having them rebook me with American, their "partner" company. Spent three hours this morning dealing with these two unprofessional companies and their lack of communication between each other."
Pros: "Crew in board was great"
Cons: "Representative at gate was rude reminding me I was late when we had to wait on bus for others."
Pros: "Made the long flight feel short and very comfortable."
Cons: "It was fine, it’s just a flight."
Pros: "We left ahead of time"
Cons: "No gate due to early arrival which meant we had to wait for a coach which negated early arrival."
Pros: "Timely and good crew."
Cons: "No jetways in Frankfurt. Had to board using stairs."
Cons: "The passengers on the plane were rude. No consideration for others when departing the plane."
Cons: "Boarding at Frankfurt difficult"
Pros: "Good, friendly cabin crew."
Cons: "Flight was 60 mins late due to ATC issues at LHR and baggage loading problems at FRA. Also bus boarding at FRA on a hot day."
Pros: "Very limited in flight entertainment"
Cons: "There was no food provided, so no need to rate the quality of the food that was not there"
Cons: "We couldn't enter the gate area until about 30 minutes prior. There wasn't anywhere else to wait so eveyrone nded up standing around the gate. Which blocked the hall to the restrooms and ended with a lot of people standing at a store front."
Cons: "Having to take a bus to get to the aeroplane"
Pros: "That Pilot has to bring my buggy"
Cons: "Socking wet buggy Head rest in pices Rubbishy in the pockets Staff confused about checked in bag I purchase on different occasion than ticket, took ages to sort it out"
Pros: "Punctual, relaxing."
Cons: "No free refreshment, not even water."
Pros: "I was able to check in on an earlier flight which helped me to arrive an hour earlier."
Cons: "British Airways do not have access to a gate so always have to take a bus to airplane."
Cons: "Horrible service I had to have my flights changed completely twice."
Pros: "was not impressed with this experience in any way. The flight was late because two elderly could not walk the stairs. The train to the terminal was horrible."
Pros: "The staff were friendly and boarding/ getting off were a breeze. I loved how much space the aircraft had inside."
Pros: "Food good and very attentive and friendly Cabin crew Amanda made the flight a pleasure."
Pros: "Flight left on time and arrived 20 minutes early."
Cons: "Tight seating was fairly uncomfortable."
Pros: "Friendly helpful airline staff. Plane slightly late leaving but kept up-to-date."
Pros: "Entertainment system and seats."
Pros: "Staff was friendly. Great snacks!"
Cons: "Delayed 2 hours and no screen on the plane - a long way to catch up with Singapore airlines"