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Lovely big plane. Excellent take off and landing. Cabin crew were so nice. Flight in time no delays

First time flying with them! Loved it! Specially the schedule from Miami and being able to come back directly to New Orleans :)

We loved our flight attendant (Emma, from Scotland), the meals were perfectly spaced out, and the in-flight entertainment was super generous and delightful.

3.5 hr delay leaving Pittsburgh, notifications for which were incomplete and untimely. Connecting flight was automatically switched to one requiring more than a 30 hour layover! After waiting in a long queue, customer service reduced layover to 11 hours and also set up an earlier standby. The standby had empty seats, but the gate agent couldn't change our tickets! On top of all that my luggage was lost and has yet to even be located, much less returned 5 (FIVE!) days later. Too bad there's no rating below poor.

The flights were on time. Cabin crew were nice. The food was terrible! Checking in was not easy using my phone.

All crew except 1 were excellent. When I asked assistance with business class seat conversion to a bed (not being familiar as never used before but have numerous times with other airlines) crew member helped very reluctantly. I should have told her that business class seat conversion is totally different in each airline such as Delta, New Zealand Air and United. Sorry it was my 1st time with America Airlines. Now I know, I won't bother asking assistance in future.

Overall ok. Best part has always been the sundae dessert.

Economy seats were good and spacious. Much better than virgin by a mile.

Continue to be disappointed that the “food” for “ordinary” fare paying passengers is poor - on this flight it consisted of a packet of two biscuits and a small bottle of water … not even offered a “free” cup of tea or coffee. Suggest a review of the “menu” and offer a hot drink to ordinary (economy class) passengers. On this route there are many far cheaper flights available - paying almost £200 for a flight that could have been bought for less than half this price should have some “perks” - offering hot drinks to all passengers would, in my opinion, be a cost effective measure which would improve the image of British Airways.

I was unable to board this flight because of visa changes that I was not alerted about and I’ve been unable to contact Kayak to obtain a refund / credit anything.