24 hour delay due to a crew member arriving 1.5 h late. People clapped for this? Obscene. Will never fly delta again. A simple error could have been resolved by holding connecting flights for 15 minutes. But no, not enough passengers to cross the 8-10 person threshold. Lost $800 due to this malfeasance. Never flying delta again.
Both airports totally understaffed. Awful experience.
Very cramped flight, overhead bins were all completely filled, and passengers had to fly with bags by their feet which was not very comfortable for me personally.
Swift clean friendly on time
Pros: "Everything perfect and arrive to destination on perfect time."
Cons: "All positive."
Pros: "Crew were excellent"
Cons: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."
Pros: "Confort and kindness"
Cons: "It was too cold"
Cons: "Information on arrival time was not correct"
Pros: "Good amount of space on the plane, lots of movies to watch, good food and drink."
Pros: "Boarding was quick and flight was calm"
Cons: "The coffe and breakfast."
Pros: "Fantastic gate agents!"
Cons: "The food was terrible."
Cons: "The KLM crew are always great serving and treating you. Well above many other airlines."
Pros: "Reasonable space in economy class seats"
Cons: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."
Pros: "Pleasant flight"
Cons: "We were delayed & missed our connection"
Pros: "The crew are amazing! Attentive and friendly."
Cons: "The seats could have been bigger."
Pros: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Cons: "Pay attention to passengers."
Pros: "Being fed was amazing and watching free TV was great!"
Cons: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"
Pros: "The flight arrived a few minutes early."
Cons: "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."
Pros: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
Cons: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"
Cons: "Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow"
Cons: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"
Pros: "Staff very pleasant"
Cons: "Evening snack was not the greatest breakfast was pretty food"
Pros: "Restrooms clean, decent food and drink, nice cabin crew."
Cons: "No complaints"
Pros: "Comfortable and well laid out seat area"
Cons: "Food was a little substandard for business class"
Pros: "Arrived early!"
Cons: "Boarding seemed disorganized."
Pros: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Cons: "Can't think of anything."
Pros: "The entertainment options were good."
Cons: "They have mabaged to lost my luggage"
Pros: "Good Experience"
Cons: "Nothing much"
Pros: "Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats."
Cons: "This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the"
Pros: "Good flights. Good prices."
Pros: "Seats were comfortable"
Cons: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"
Cons: "Amesterdam airport employee was really rude"
Pros: "My bagage broke"
Cons: "I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it"
Pros: "Flight was delayed for three hours and was a very stressful flight"
Cons: "Flight was not on time and got to destination very very late pier management of aircrafts"
Pros: "The flight was very good, specially considering it was a daylight one. Staff was friendly and servicial. Tue food was above the industry's average."
Pros: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Pros: "The crew were pleasant"
Pros: "Everything - Checkin, crew, food, entertainment"
Pros: "Crew was friendly, and the food was better than the usual KLM fare."
Cons: "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."
Pros: "The cabin crew were fantastic and funny"
Cons: "Tiny seats"
Cons: "Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip"
Pros: "Night flight so no entertainment allowed sleeping"
Cons: "Kosher food could be improved"
Pros: "Unexpected surprise--even on a 1 hour flight at noon, they gave us a sandwich!"
Cons: "With skyteam elite status cannot select free upgrade from economy to premium economy unless it is 30hrs before boarding for this code share which is actually a KLM flight"
The cabin crew was friendly. But boarding takes forever and the flight gad long delays on both inbound and outbound flight
Pros: "Clean plane , good crew ,"
Cons: "they didn't load my baggage from flight 1 to 2"
Pros: "I like the crew and their service, the food was amazing speacially the vanilla cheese cake desert was on point, loved it. I loved the “my flight “interaction on the screen and the different view of the plane, cockpit view, left, right etc.. amazing feature."
Cons: "The seat could have been much better as far as reclining and space. Overall I loved the flight."
Cons: "The Premium Eco seats are a catastrophe. They don't recline: the seats only slide down slightly but the upper part of your body doesn't move much. This makes for a poor experience, especially on a night flight. Except if you need the extra width, Eco has better value."
Pros: "Great and friendly crew"
Cons: "In-flight system had some problems and seats seemed a bit uncomfortable"
Cons: "Delay in take off 45 min!!!!"
Cons: "I was catching a flight in Paris to Aberdeen after arriving from Malaga. The time between flights was not enough 55 mins as the gate closed 20 mins before departure and it takes at least 15 minutes from arrival to taxi to the terminal and then get off the plane. I had to change from terminal F to E which was well sign posted but I only made it with 4 minutes to spare"
Pros: "The crew"
Cons: "The time. The flight was late for 1 hour. I miss everything and also I get very late to our Airbnb and I was with my family and child"
Pros: "I've never been on a flight with such narrow seat and thin cushion. There was no entertainment offered for the almost 4 hour flight. There was no means of charging any electronic gears. The airplane seems to be 30 years behind time. Crew was unfriendly and smiling faces are not part of the uniform."
Cons: "Very narrow seats and thim cushion. No entertainment offered an do means of recharging electronic devices."
Pros: "Great crew and entertainment. Terrible experience at CDG airport but that’s the airports fault."
Pros: "Flight was on time."
Cons: "In flight complimentary food and drink service could have been better."
Pros: "Crew very professional"
Cons: "Boarding was a little confusing"
Pros: "Excellent service"
Cons: "Plane is old and entertainment facilities are no longer appropriate"
Cons: "boarding groups were not adhered to and those in a lower boarding group often boarded well after those in later boarding groups."
Pros: "In flight entertainment was great"
Cons: "seats very uncomfortable, boarding was a mess in Paris, priority luggage was annoying and made us miss our connection flight (as well as numerous delays)"
Pros: "Crew was amazing. Service and food was good."
Cons: "Random TSA check was not needed at the end when boarding."
Cons: "Baggage check in was stressful"
Cons: "boarding wasn't good."
Cons: "Two hour delay meant we missed our connection. Then given a very late flight and had to haggle for ages to get earlier flight and told we should pay extra for it!"
Pros: "I did like Flying with Delta and Air France but not with Ukrainian airlines (when booking , it should tell you what airlines will be used , to make a better selection )"
Cons: "When I purchased my flight ticket , I purchased with a checked bag (23 kg /50 #) how ever ( who will fly to Ukraine with a 10kg suitcase) I booked for a KLM flight , they used (partener airlines ) when I arrived to LA I flew with Delta , they checked my Suitcase at no cost all the way to my final destinations , that was expected ! When I was going to return , they made me payed 120 dollars ( in Kiev , Ukraine (UIA) , I was very disappointed and I really will love an explanation about all this !"
Pros: "Efficient and smooth flight. Service was great and flight attendants were friendly"
Pros: "Crew and boarding were very good. Very helpful to foreigners. Thank you Coffe was really good didn’t eat food. Sleeping."
Cons: "Business class seats weren’t comfortable and too narrow no entertainment."
Cons: "I will not use o recommend to anyone to buy a ticket with the agency, at the airport in China we were treated like criminals because as they said we were not register in the system as passengers it was really a nightmare"
Pros: "The staff was very nice and friendly"
Cons: "One hour delay without any information on embarking and another hour in the plane before departure"
Pros: "Crew was very nice and the plane was clean and comfortable"
Cons: "Worse food I ever had on a flight ( a small bowl of lentils and some bread) Movie selection was poor, although not a big deal"
Cons: "Flight cancelled because of weather"
Pros: "The cabin crew was very good!"
Cons: "The economy premium seats are very uncomfortable"
Pros: "Standard on most parts with pleasant staff"
Cons: "Flight was 1/2hr with poor pre-flight communication on the topic. Food wise, the chocolate cookie was better than nothing...but a little savory snack would have been nice."
Pros: "The fresh bread and cheese."
Cons: "The staff is very unprofessional in receiving the passengers and serving the drinks mainly. The luggage wasn’t received and after 24 hrs no news about it! It’s a shame"
Pros: "Nothing particular"
Cons: "Nothing particular"
Pros: "Everything was very prefect and would love to fly again."
Pros: "It was Amazing staff helpfull and fresh.. love it"
Cons: "Flight of almost 3 hours was not entreteiment at all just magazines."
Cons: "Had to check in our underweight small carry on because there was no space left. Left out hotel at 3.15am. A dry croissant did not satisfy three hungry children for breakfast, the coffee was terrible and the seats too close together. Not a good experience."
Pros: "Being able to have my meal at the airport before my flight so that I could sleep in comfort."
Pros: "The food was good."
Cons: "I feel comfortable flying when I can see out the window so don't force me to close my window shade.The flight attendants kept forcing me to close my shade. Also new planes would be nice. Sick of flying on outdated technology."
Pros: "Crew are efficient and friendly."
Cons: "Very small plane."
Pros: "quick flight 10 min ahead schedule"
Cons: "Airport handling is catastrophic. A lost bagage created the twins to be locked. Half an hour and we could not enter. Delays and huge mess in front of police checkpoint. No announcement and no care for passengers approaching departure time. And to top it all no announcement of any delays. Had to cheat my way through the priority line and run a sprint through security and beyond. Reached the gate to note that there was a delay of 5 minutes.... Grrrr"
Pros: "You get everything you would expect in this kind of flight in term of meals, comfort and entertainment."
Cons: "The flight left half an hour late because of weather conditions. But it is more an airport issue rather than an airline one."
Pros: "normal flight"
Cons: "i would prefer little bit more comfort."
Pros: "Clean plane, efficient crew, food OK. Boarding was organized"
Cons: "No entertainment and no power plug to charge devices."
Pros: "should let first board passenger in rear rows and not everybody together."
Pros: "Loved the entertainment. The movies and other options were great. The drinks were very repressing also."
Cons: "I did not like the food. Also I do not eat meat so I was no given a non meat option I was just told to eat everything except the meat. I was also not a fan of the snacks in between. There was a spread some olives and then a spinach pie and they were cold and not appetizing. Next my luggage did not make it to ATL with me it stayed in Dublin and I ended up not getting it until 2 days later. Next the bathrooms became very dirty towards the end of the trip so it made it quite unpleasant to have to go to the restroom."
Pros: "I do appreciate the update via email . Great experience . Thank you"
Cons: "All good"
Pros: "Landed nearly 25 mins early, greatly helped in making the connection possible."
Cons: "Boarding via bus ride on the tarmac and climb the steps onto the aircraft."
Pros: "Not a lot"
Cons: "Last decade entertainment system. Disinterested crew. Poor meal quality. Cramped space. Seat worn and fabric breaking at the seams."
Pros: "The flight was delay about an hour, on board. The crew was great. No entertainment on board. Good complimentary bar."
Cons: "Being on time"
Pros: "Service was good, the overlaying in Cancun that I had to pay for just 4 hours of sleep was terrible"
Cons: "The overlay"
Cons: "I tried to check-in my husband and I online but i was unsuccessful and the only option besides us citizen was visa. My husband does not have a visa he has he’s resident card but there was no option for me to select besides visa. once i arrived i was told I would have to be on standby since I did not check in ... I told the air flight assistant I was unable to do so because when I would input my husbands information who is currently a resident there was no option.. she said some airlines don’t let you check in online because they have restricted online procedures... I paid for my ticket which means I paid for my seat... I always travel with Aeroméxico for the reason as I love the customer care We receive and never have issues and I was pretty confused as to why I encountered this situation... I would really appreciate that Aeroméxicos online process works for both citizens and residents to make it easier on everyone.. but i also want to thank the staff because even though I was given bad news and awaiting to see if I would fly back on time as a stand by, they were able to get me back to my home without me missing work...I can’t enforce enough to please look into into you’re online check in to make it fair for all boarders to check in ... thank you"
Cons: "Seat confort is bad, specially for tall travelers."
Pros: "Connection very easy and flights on time."
Pros: "Fast and efficient"
Pros: "Flights were on time or close enough to."
Pros: "No, the crew was not friendly, a little bit rude"
Cons: "Food its too bad and the crew are so rude, no friendly, needs some training about service and being nice"
Pros: "The seats were comfortable. We were right on time."
Pros: "El servicio en general de la aerolínea y el módulo de información de vuelos"
Cons: "Que hubiera un poco más de espacio entre asientls"
Pros: "They are very efficient"
Pros: "Customer service was excellent both at the airport and the fight crew. Everybody was really kind and helpful. I would the seats comfortable. I will certainly use Aeromexico again."
Cons: "The plane had a technical problem with the entertainment system. We were told they would reset and restore in 25 min. The system was never restored but we were not informed until we arrived in London. Technical problems are understandable but better communication with passengers should be a priority."
Pros: "Very organized and on time"
Cons: "After being in the airport for over four hours waiting for the flight to depart, I was not allowed to board the plane because the airline had somehow given my seat to another passenger, even though I was sitting right in front of them. I have never experienced such a ridiculous situation. What is worse, the airline was completely obsolete in helping me resolve the issue."
Pros: "Everything, it was punctual dispite the chaos México City Airport is, the food was awesome (first class) and we arrived sooner."
Cons: "This is not about Aeromexico. Migratory police is hard now, do not have connections inside the States or you would loose it"
Pros: "At check in was given an emergency exit seat with leg room which was lovely since I'm tall."
Cons: "Cold ham and cheese on bread... Was cheap and gross. WiFi didn't work the whole flight. Insensitive flight attendants assume I'm with others as a family just because we were black. Not very friendly at all. Safety video makes it seem like everyone in Mexico/on their flights present as white. Should have more diverse actors. Get it together and be representative of the population you serve."
Cons: "Not organized enough. Had to rush to second flight because 1st flight was delayed"
Pros: "Friendly and efficient cabin crew, The crew flies Mexico-Portland and back, a long haul but maintaining attention and service all the way."
Cons: "Hassles at TSA, not the airline's fault."
Pros: "Immigration into US was a breeze as compared to in and out of Chile Luggage arrived fairly promptly"
Cons: "Not being able to get checked in onn a more timely basis. The long and slow line when you were finally able to check in."
Cons: "Plane waited on another family to connect to this flight, in turn causing our flight to arrivw in Mexico City an hour later. Baggage was slow staff in airport were aware of us trying to connect. They radiod that we were on our way to gate yet still closed gate doors before we arrived at the gate"
Cons: "Aeromexico did not offer alternative accomodating flights until I waited about 40 mins to take to a supervisor/manager. Then the agent I was dealing with suddenly called herself the supervisor. Only then she was able to put me on a 7am flight with 2 additional stops to make it home in the evening."
Pros: "That I left MCO on time and nothing else."
Cons: "Aeromexico is garbage, very poor service on the phone, the gate, the airplane. I do not recommend this air line"
Cons: "My flight was late which caused me to lose my connection and the airlane did not provide a hospitality stay at a hotel."
Cons: "old plane, no amenities to make the flight pleasant."
Cons: "It’s both a low cost airline (they charge you per bag) but with the prices of a high end airline. Makes American Airlines look like Singapore Airlines. Sucks big time"
Pros: "Salir del avión"
Cons: "Se demoró en salir, el vuelo fue de 4 horas (madugada) no pude dormir nada, el asiento era impresentable. Nada de entretenimiento a bordo. Habia unas pantallitas en el techo pero como todas, inútiles."
Pros: "Thr dervicr"
Cons: "I have to pay $60. Dollars"
Cons: "I was very unsatisfied with my Aeromexico trip because I missed my connection in Mexico City, and instead of getting rebooked on another flight, I had to buy an entire new ticket. My original ticket was $140 and my new ticket to get home was $350. I have never flown on an airline that makes the passenger buy a new ticket when a connection is missed. I was in the Mexico City airport and only missed my connection by 10 minutes. Very disappointed with Aeromexico. I will be emailing the airline customer service separately too."
Pros: "Seats had the television screen in the seats instead of the monitors that come down from the ceiling. Everyone could choose what they wanted to watch. Good selection of movies and television shows. Airline stewards were nice."
Cons: "All three of our flights were delayed. It was stressful trying to get to new gates and not sure if we would make our flights or not. No explanation why there was delays. However, this worked out to our advantage or we would have missed our flights."
Cons: "their seating chart and the entire seating experience sucks"
Cons: "Massive 12hour delay, no compensation and then plane was over 45 minutes late the next day"
Cons: "They didn't announce the local time when we landed."
Cons: "Flight was cancelled due to fog. I was advised that there were 2 options. First, try to rebook for next available flight which would not happen until 3 days later. Refused and made arrangements for an alternate airline. Second option offered was a total refund. Days later when I requested the refund, I was told by Customer Service I was not entitled to anything. Can you help me get a refund?"
Cons: "The flight was over 2 hours late. I was traveling with a baby and they never ask if anyone was traveling with infants to board first. The flight attendant came through only once and never bothered to check if anyone needed anything else. The seats were so old that mine reclined with out having to push a button. They need to do a better job with their customers, be more friendly and attentive."
Pros: "The professionalism. The accuracy of arriving and the plane itself was very clean."
Cons: "Baggage claim was understaffed and slow."
Cons: "I am still waiting for my connection in Mexico City as the flight was 2 hours delayed in NY. I am missing a big family event due to inneficiency."
Pros: "Friendly crew, on time. Cockpit crew did amazing job landing in windy conditions. Thanks to all"
Pros: "Check in was fast and with attention and good information about connections"
Cons: "Sat way in the back and by the time drinks came to us, they only had one type of beer. Advice: Carry more Steward was rude. No need to be rude. If you had it, tired or don't like your job then get another job or go home and sleep. Treating people like second class is no fun for anyone or companies reputation or user experience."
Pros: "Everything was ok."
Cons: "It was very hot inside the plane. No entertainment what's so ever"
Pros: "Staff at Mexico city not to friendly!!"
Cons: "They don't let me boarding because nobody told me that I need a transition visa and the result I was lost my flight and all my money it was a lot of money at least for me"
Cons: "The flight was delayed by 14 hour. No one at the gate to inform on transit passengers. Air Canada office were couldn’t care less. I booked Lufthansa flight and Air Canada was very unfortunate partner. Would never recommend Air Canada and wouldn’t use them by choice"
Pros: "Smooth flight, mostly friendly staff, good food"
Cons: "We paid extra for seats with additional leg room and knowing the first row of these is at a wall with no room for feet with legs extended, we requested a different row. We did not get this though we were told we did AND paid for it."
Cons: "2h delay because of technical issues"
Pros: "Took off early; landed early. Helpful crew and a good amount of food and beverages were served."
Pros: "Smooth flight"
Cons: "Long walk to connecting flight. Buggy didn’t turn up"
Pros: "Reasonable food"
Cons: "One suitcase did not arrive. Not sure when will arrive"
Pros: "Although late, boarding was smooth and ready for take off quickly."
Cons: "Late again taking off. The staff were unpleasant as most air canada staff have been in recent years. Uncomfortable seats for a 9hour flight and miserable low energy staff didn’t help the experience either."
Pros: "That we arrived in Toronto and got to get off the plane."
Cons: "The flight was delayed several hours. The rows are way too close together to be remotely comfortable, and the seats themselves are tiny and barely recline. Being 5 months pregnant, I was uncomfortable the entire flight. The "entertainment" that you have to download an app for didn't work, and particularly stung knowing how much we paid for the flights, and that other airlines simply put a TV on the back of each seat that is easy to connect headphones and view. The food on our previous flight had been so terrible we didn't bother on this trip, but it looked equally awful. My husband was in the aisle seat and the flight attendant repeatedly and without warning hit him with the cart. The flight attendants varied in level of friendliness, but the ones in our row rushed through service, and did not give us the options the other row had (ice in drinks, veggie or meat options). All in all, it was kind of a terrible flight experience."
Pros: "The flight crew, the price and the bags arrived."
Cons: "While the flight crew was great, the rest of the employees on the Toronto side were awful. Our plane was delayed from Dublin so most of the plane missed their connecting flight. Once off the plane they only had 2 people working rebooking and 2 working bag issues even though there was plenty employees around. After an incredibly long line, the gate agent was very rude. He barely acknowledged me, wouldn't look at me and just shoved my new ticket at me and said next. I tried to talk to another while waiting an extra 4hrs for my next flight and all she did was shove a business card with numbers and said if I had a problem to call one of those numbers and then rolled her eyes and started talking to her friends again. I saw another couple from my flight being passed around and getting rude treatment as well. Another I talked to said they will never fly Air Canada again. I know it wasn't their fault our flight was late but a little compassion and good customer service goes a long way. I had to spend $15 on dinner that I wouldn't if I had made my flight but they gave another couple from my flight $10 vouchers for food. So inconsistent! I also paid $100 extra on my ticket to sit closer to the front of the plane since I knew I had a short layover (which didn't make a difference) but they just gave the same seat to the girl next to me for the same reason. When I asked for a refund on the seat cost they just blew me off. To sum it up, the flight crew was great and very friendly but all the ground employees were awful and really need to improve on their customer service skills."
Pros: "Constant supply of food"
Cons: "No entertainment on seats"
Pros: "Direct flight"
Cons: "Very economical; bland minimal food; no complimentary wine. Flew with Air NZ to auckland in April; food and wine offered throughout flight. Flight attendants didn't smile or engage with passengers; treated service like a job they had to do"
Cons: "No entertainment and poor seat selection process"
Pros: "Friendly staff, smooth flights"
Cons: "limited leg room"
Pros: "Nothing because it didn't happen"
Cons: "When I got to the airport, the attendant notified me that my flight had been exchanged. No one notified me of this and I was still under the impression that my flight was scheduled as my itenerary in my latest email. It took two hours to figure out that United had changed my flight and booked me on a different one. Once again, without notifying me. Thank god they changed my flight to a later one or I would have missed it. By the time we figured out what flight I was on, I had to sprint to a different terminal because check in was closing in 20 mins. I arrived at the check in kiosk with less than 5 mins to spare. The experience was terrible and customer service from each Kayak, United and Air Canada. I also injured my back while sprinting between terminals wearing a heavy backpacking backpack. Would not book through Kayak again."
Pros: "Seats were ok but a bit cold all the way."
Cons: "One hour late leaving, no reason or information given. Food was awful with green sauce on chicken and celery bits in milk for salad, the connecting flight was cancelled and the option was another flight in two days. The only flight going later that evening was full and the next day was full also they said. An hour later a bus service was offered leaving in ten minutes which many of us raced to catch on our own with no one to show us how to get to the bus. The bus we were told to look for was the wrong bus. Of course our luggage didn't make it and that took another hour to register at our destination as every one else on the bus didn't get their luggage either. Bus driver got lost but passengers were able to show him the way. This is the third time in four flights Air Canada has lost our luggage. The worst was the NO ONE ever smiles, we were watching for it, and certainly NO ONE ever says we are sorry you are inconvenienced which would go a long way to make the delays and changes more tolerable."
Cons: "The aircraft was very old, without entertainment. Most of the crew were unenthusiastic. The food was less then average. A very different experience then flying from Toronto to London the week before, so quite disappointing."
Pros: "Good flight overall - the Air Canada Rouge entertainment was not bad, but didn't work on one of our phones and I couldn't get it to work on my tablet (driver wouldn't load - and couldn't check for driver til we got on plane, so that was frustrating). No issues with the other phones and my ipad. Food was good."
Pros: "Entertainment and food were nice. There were two meals, one would have been fine, but both were great."
Cons: "The check in counter in Dublin was horrendous. I was forced to check a luggage that was my carry-on on the outgoing flight so there was no reason it was not going to fit on the upper compartment, but the counter agent forced me to check it anyway, even with it being under weight limit. The line was huge and there were 5 counter agents, but 3, and at times 4 agents, at a time, were only pulling from the priority boarding line. We had to wait more than one hour to check in. Than to the boarding, the same people from the counter were the boarding agents. The boarding was extremely slow and again unorganized."
Cons: "Took off too late and missed next flight"
Cons: "The anxious flight crew. Would like more variety on the player and I shouldn't have to watch a 4 minute commercial after every 20 min episode, especially when it's my own device."
Pros: "The staff was friendly and helpful when we missed our connection to Vancouver due to fog in Toronto. Also,it's good that you delay landings for safety purposes.The on board meal was good also."
Cons: "Being in the middle seat in the middle row was not very comfortable. The 767 maybe should be used on shorter flights."
Pros: "While I do just like to have my legs fit in the seat, the room makes for a much nicer seven hour flight. The provided iPad setup is good for entertainment and the good is fine."
Cons: "They boarded early while our connecting flight was late. They told us they could not allow us in even though we arrived 1 hour before. Had to purchase all new tickets."
Pros: "I liked the vegetarian options for food."
Cons: "We got to the airport 2 and a half hours early, and thank goodness: check in took forever and they obviously didn't have enough staff, and never fixed that. Had to rush through everything else. Crew was unhelpful for those of worried about missing our connecting flights since the plane was late: those on board said they had no way to know and to ask the gate agent when we landed, the gate agent scoffed at us saying they had no way to know. I've been on flights where the crew kindly gave out connection information, so this is lazy on Air Canada's part."
Pros: "Planes were clean, relatively comfortable & flight attendants were polite. Flights that had individual screens on the seatbacks offered good movie choices."
Cons: "Ugh. Delays of 1-2hrs each on 3 of 4 flights for one trip. Missed connecting flight in Toronto. Baggage was a disaster. No communication between staff, was told something different by each person I spoke with. Flew to London & didn't get my bag for 3 days. Flight delays put me in to London a day late, wearing same clothes without access to my bag & lost 4 more hours of site-seeing time following day calling the airline & trying to meet up with courier delivering my bag. Then on my 7hr midday flight back to the states our plane had no screens at all for in flight entertainment. Security and Customs check process was ridiculously long. Waiting in line after line, and the automated kiosks processing passports were fickle delaying lines & leading to further follow up by staff. Very confusing and overheard several passengers talking about missing connecting flights. I highly recommend not flying Air Canada until they become more organized."
Pros: "I really liked that we could board through the rear door because it made it so much faster. The staff were all very friendly."
Cons: "I downloaded the Air Canada app but the movie selection was not very good. Also, people take way to long to store their carry on luggage."
Pros: "The Dublin Airport has a great security system. Very smooth, easy and helpful staff at every point"
Cons: "We waited on the tarmac for a very long time, causing us to miss our next flight. This is not an Air Canada issue. The system in Toronto required another trip through security, lines and lines and lines. Technology that no one understood - very little guidance from Toronto staff except - "go here". It took almost an hour which caused us to miss our MSP flight. If you have an international flight through this airport leave yourself more than 2 hours. We had a two hour window and didn't make it in time."
Pros: "Flight attendants were attentive and friendly."
Cons: "It was very hot on the plane."
Pros: "Extra leg room seats were good, expensive."
Cons: "Poor boarding procedures. We paid extra for extra leg room seats, but had to wait until last to board, hat to stow our carry ons 5 and 8 rows behind us."
Cons: "Flight was delayed"
Pros: "I liked the gate agents."
Cons: "Where to start? How about, the planes are so old and so poorly maintained that our plane was almost three hours late taking off while they fixed something. At least two other flights from Dublin to Toronto took off around us, but we were never offered to be switched over to other planes so we could make our connecting flights. As a result, a plane full of angry people hassled by a serious lack of customer service focus landed in Toronto and had to, AGAIN, get in a huge line to be processed with all of the missed flights. They knew we were coming--WHY weren't there more preparations made for a much smoother transition?? I hate Air Canada and will never again knowingly book that airline. They need to change out the entire fleet of old, crappy, smelly, falling-apart planes."
Cons: "Absolute joke of an airline with zero customer service. I would never travel with them again and would recommend anyone else not too."
Cons: "The flight was fine, but when I got home, I had two charges on my credit card from Air Canada. When I called, the woman didn't know what they could be for, so she told me to email Air Canada flight feedback. I still haven't heard from them."
Pros: "We arrived at our destination safely."
Cons: "Our flight departed from the gate late and then needed to return to the due to a door malfunction. After a 4 hour delay we were on our way. Bathrooms were closed before takeoff but no announcement was made that they would be open during the delay. No beverages were offered during the delay. Not all of the bathrooms were functional during the flight. The entertainment system is available through your iphone, ipad or computer. If you haven't downloaded the app prior to departing you can't use it and you then need to rent an ipad for $10 to watch movies."
Cons: "Being bumped off of our connecting flight home after a long international flight due to overbooking (even though we had checked in all the way through from our departure city). We got split up going home and the $800 voucher that we were promised was decreeased to $400. They also lost our bag due to the changes. The reason we didnt get priority for seats on our connection is because our first flight landed at the last minute and by the time we got to the gate, all but 1 seat were claimed on a furst come first served basis. All staff treated the entire thing as an "oh well tough luck". No empathy because they suck so bad, they're used to seeing angry customers."
Pros: "Flight crew were fine. Flight itself was uneventful."
Cons: "Flights were all over booked. People were being bumped, flights delayed. We were in the Toronto airport for 8 hours. We missed our connection in Denver. The Air Canada people on Toronto said someone would be waiting to help us get a hotel and a new flight when we reached Denver. In realit, the stewards on the flight just gave us a card with a customer service number, said call this number and they will get you accommodations. So no one was at the gate to meet us and no one ever answered the phone!! We were on hold for 48 minutes. We were stuck in the airport for ten hours, through the night, until another flight could be arranged. We had to find someone on United to get us on a new flight. My daughter and I were at the end of 24 hours of flying and expected that what we were told would be carried out. I was not impressed with the way this was handled and no apology or compensation from Air Canada for the delays and sleeping on the airport floor!!"
Cons: "My luggage got lost. That happens sometimes. It showed up in NY after 2 days, but did not arrive at my house until FIVE days later. And even then, the delivery company contracted by air canada would not bring it to my front door, so I had to leave my building to go meet them. With small kids in the house and being home alWhy is this my responsibility?"
Pros: "service was wonderful and I appreciated the assistance in handling my luggage in Dublin"
Cons: "Nothing really"
Pros: "convenient direct flight"
Cons: "both restrooms were in poor shape (as compared to typical airline restrooms) and it seemed that they had not been thoroughly cleaned in a while."
Pros: "The crew was friendly but not overly helpful. There was a nice selection of entertainment options."
Cons: "The food was horrible and made me throw up. The flight was freezing and the seats hardly reclined making it very uncomfortable. Especially since we were on the plane an extra 2 hours from a delay. The flight delay caused me to miss my connection flight. And then I wasn't put on the next available one, I had to wait around in the airport for a very long time, 4 hours to fly home. My baggage was lost. And my credit card was charged twice for my checked bag. The customer service employees in the airport refused to help me with either issues. I am extremely unsatisfied with my experience on Air Canada and will never be flying with it again."
Cons: "We were stranded on the plane for 4 hours in Dublin without ever moving, they had to many checked bags and it took them that long to figure it out, there was no food and we had hungry kids, they would not allow us to de plane..... It was very frustrating. We are still in route and plan on arriving at our destination 20 hours late, they have no options available to get us home sooner"
Cons: "Air Canada ROUGE to Dublin was a nightmare. Small seats. Could not hear the announcements. When I asked the staff to repeat the information, I was assured that they would. They did not. Since the flight was late on takeoff and connections were lost this was critical. Overhead latches were not checked prior to landing. One opened during landing. Only because the pilot landed gently, nothing fell on the people in the seats. Entertainment!! nothing. You need to have downloaded an app to use your electronic device or rent an Ipad. More money in their pocket."
Cons: "The flights were booked much too close together to get through Customs in Canada. If we had arrived on time we would have had only 1 hour and a half to make it to our next flight. However, our flight was late leaving Dublin. It was extremely stressful and we had to literally run through the airport to try to get through customs and to our next gate. if that flight hadn't also been delayed, there was no way would have made it"
Cons: "Flight to Columbus cancelled....cheap vouchers for meals"
Cons: "No screen to watch movies, had to download their app to watch anything on my phone, which I was not made aware of beforehand."
Pros: "Good service flight was a little delayed but taken care of with no big set backs."
Pros: "The in-flight meal was excellent!"
Cons: "I'm tall 6'6" and was stuck in the middle of the center row. I was uncomfortable from the moment I sat down which included extra delay time on the ground."
Pros: "Flights were all on time, crew and staff was very nice. Food was better then other flights I've been on."
Cons: "Seats were so uncomfortable, smaller and did not recline as much as other air canada airplanes I have been on. There was no entertainment for the almost 7 hour flight unless you uploaded the app prior to boarding which we were not told and could not because our devices, or you rented a tablet (which for this long of a flight it shold be included). The cabin was warm and stuffy with not much airflow which made my motionsickness worse and the plane was all on one setting so I could not control anything."
Pros: "Schedule ok"
Cons: "Pitch was miserable Attendant said bit was a low cost carrier so no tv in seat We are over 6 feet so never again"
Pros: "The only positive was the initial price, but even after opting for a price increase to lessen travel time failed with the delays and flight changes."
Cons: "3 out of 4 flights were either delayed, changed, boarding radically changed. An attendant actually had the audacity to sarcastically ask who I was voting for (president) once he new I was American. The customer service rep in Toronto further blamed us for not checking flights 48 hrs in advance, although I checked in 20 hrs earlier and received false flight info. The crew also stated in flight "that those continuing on the the USA, did NOT have to complete customs declaration forms" ....WRONG!"