Cons: "I had many problems to do the checkin with my little dog, Lufthansa didn't help me. I can't to flight and when I tried rebooking the flight, I need to buy a new ticket because though I was in the checkin on Zurique airport talking with Lufthansa staff, they considered that a NOSHOW ocurred."
Pros: "Everything was fine!"
Cons: "Everything was fine!"
Cons: "Could have been on time so the next flight wasn’t missed"
Pros: "Seats are pretty hard and uncomfortable! Crew was ok!"
Pros: "The crew is very good and efficient"
Cons: "Due to timing the second meal was lunch and I feel should have been breakfast."
Cons: "Seat was a little thin but plane was great for a two hour flight. Crew was very nice and spoke English which was a nice surprise. Chocolate cookie was yummy."
Cons: "I am hard pressed to find anything wrong with the service, but I could do without flight delays. Anyone that flies knows those things happen though."
Cons: "Delayed bc of plane not scheduled causing me to miss next flight and keeping me out of work for a day without reimbursement"
Pros: "Crew was very friendly and polite. Provided excellent service."
Cons: "Was in Economy class, middle seat. There's no room to even straighten up my leg, being a 6'2" guy. I thought it was just the American airlines that added more rows of seats to squeeze in more people. Looks like everyone has followed the leads of American Airlines, too bad."
Pros: "Yes Thanks !"
Cons: "Better information about the flight please."
Pros: "Nothing"
Cons: "Flight was canceled, checked bags were deposited insecurely without our knowledge near the exit, No flights available on same day, spent 10 hours in the packed Pisa airport without going anywhere. Kayak didn’t even get updates from the airline. Horrible experience."
Pros: "Loved the crew! Very professional, polite and smiling."
Cons: "Nothing"
Cons: "Having to board a bus to get on the plane"
Pros: "Crew was so friendly and informative. Loved the experience"
Cons: "Seats weren’t comfortable as other airlines."
Pros: "If only the ground crew had made an announcement or two in the PA, we would have been rebooked quickly on the flight of our choice. Instreaf, we spend 2 hours waiting at the counter for information. We were rerouted to bologna airport, put up in a dingy hotel at the airport and given a sad buffet meal in a dingy hotel meeting room. They should have given a voucher for dinner in the hotel restaurant. They should Have announced over the loudspeaker that no flights would leave Florence the next day due to Hugh winds and we were being bused to bologna and hour away. We could have called central reservations instead of standing in line for two hours. They should have had a line for hotel voucher only so that those who called to rebook could Have proceeded quickly to bolvogna. Instead they had to repeat everything to 200 people .. how inefficient and ineffective canan airline be? And only 2 people at the counter working.. took at least 20/40 minutes per person to get rebooked. We spent from 11am until 845pm at the airport and getting to bolovgna. Sad"
Cons: "No calls or Texts received to advise issues. Only emails that were too late. Call center was not informed quickly enough of the issues so they didn’t know not to Rebook out of Florence for the next day."
Pros: "Nothing"
Cons: "Missed connecting flight and no communication from Lufthansa personnel"
Pros: "The flight was late taking off but the crew were very apologetic and offered support to those making connections."
Cons: "No concerns"
Pros: "Just a short flight, over an hour? But in that time we received drink service and a very nice croissant plus a towelette to wash up."
Cons: "Took about 30 min to restart the movie system then all was good."
Pros: "Service"
Cons: "N/a"
Pros: "The staff was professional and friendly"
Cons: "Chaos getting through security. No agents, no guidance, no line formations. Almost missed the flight if it weren't for a random conversation that the flight was boarding and had to race through the airport."
Pros: "Organized and on time"
Cons: "N/A"
Pros: "The flight was delayed causing us to almost miss our connecting flight. Lufthansa was great in doing everything they could to ensure we didn't miss our connecting flight!"
Pros: "This was one of the best international flights I have ever taken. The economy seats were comfortable and the cabin crew was very professional. I highly recommend Lufthansa airlines for international travels."
Cons: "Nothing."
Pros: "The flight was cancelled the day before departure. Finding another way from PMO to EWR was difficult. There was no way to communicate even at the Palermo airport in person."
Pros: "Nothing."
Cons: "Nothing. Too crowded. No food. Rude crew. Terrible flight."
Pros: "Service was great as usual. Friendly too."
Cons: "Connection in Munich very stressful. Passport control a total PIA. Scanners didn't work and then your passport gets checked for the 5th time. Ridiculous, don't the computers talk to each other?"
Pros: "Can’t complain too much trip was safe and on time.staff was friendly food was average."
Pros: "Cool plane with bathrooms downstairs and great legroom in our economy row."
Pros: "Crew was professional, very polite and efficient."
Cons: "Flight departed about 1 hour behind schedule."
Pros: "Not much to like"
Cons: "The plane was delayed over an hour as they claimed they had no crew to make this flight. The seats are very small and they only had bathrooms in the end of the plane. The flight attendants were more interested in the fellow crew than the passengers."
Pros: "Clean and efficient. Great service."
Cons: "Seating is too crowded."
Pros: "Flight was late, but crew made efforts to get everyone to their connectioning flights."
Pros: "Crew was pleasant and more attentive than most other flights I have taken, food good, prett comfortable"
Cons: "Boarding was a bit confusing."
Pros: "It got us where we needed to go in time to catch the connection. Good cabin crew, snacks."
Cons: "The flight before us was delayed so it delayed our flight. The airport didn't seem to know what to do and finally drove us out to our plane. This should have happened at least thirty to forty minutes beforehand so people weren't rushing to meet connections or missing them."
Pros: "Great crew!"
Cons: "All good"
Pros: "Very efficient. Happy to get to Munich with plenty of time to catch connecting flight"
Cons: "Nothing. All good"
Pros: "During check in at the Bari airport, there was an issue with the airline systems which wouldn't recognize my travel document. Your employee - Madalena Rommito, was exceptionally helpful in sorting out the problem. I would like to praise her professionalism as she handled the issue very well and kept me informed of the issue to ensure a stress free travel experience. Her level of commitment and service is a great value to your company. Employees like her are invaluable assets for your airline."
Pros: "I felt safe during the flight. I enjoyed the snack."
Cons: "During the boarding process, the clerk was kind of rude to me for scanning my own boarding pass while he was helping other customer. Nothing he said was wrong. It was just how he said it. He was obviously annoyed and upset with me. I really felt guilty for scanning my boarding pass while he was not looking."
Pros: "exception service! Night and day difference from my flight with United. THANK YOU!!!"
Pros: "I liked everything!"
Cons: "Nothing"
Cons: "Treatment like a mushroom: Kept in the dark and fed Bull****."
Pros: "We arrived safely. It was an average flight, with nothing remarkable either way."
Cons: "I had to pay a big baggage overcharge because my carry-on was too heavy. I understand paying something additional but 99€ was unfair. The young woman at check-in needs customer service training. I had to stand in line for half an hour to pay the overweight charge. Since that was the purpose of that entire line, time required is ridiculous. The "breakfast food" was dreadful"
Pros: "We were pleasantly kept informed about the delay that our flight suffered due to fog. The staff was very patient and reassuring at the airport. The lounge was comfortable and the notification boards were effective."
Cons: "The food on the flight was a bit skimpy (3 little cookies and a package of pretzels), however it was tasty and the crew was very conscientious about keeping us hydrated."
Pros: "Lots of leg room! Most planes this size are a much tighter fit. Sandwich was very fresh and tasty."
Cons: "Prefer using a jetway. When the bus dropped everyone off at the plane there were two entries available. It would have made boarding much quicker if we'd been directed to the door closest to our seats. Instead people were meeting each other in the middle of the aisle and trying to get around each other."
Pros: "caring attendants,"
Cons: "some food"
Pros: "it's a short flight so was no entertainment and no internet !"
Cons: "I would like to suggest free wi-fi in Cluj airport since is an international airport!!!"
Pros: "Our departure was 13:00. It was nice to be handed a sandwich as we boarded the plane."
Cons: "I could not understand how slow the boarding was. We were a herd of cattle waiting to show our ticket and passport. Then were were herded onto a bus when took us to the plane. Then there was a mass loading of seats. All of this contributed to over an hour delay in take off and caused anxiousness on connections. Thankfully the Munich airport staff was stellar in making up the time and we made our connection."
Pros: "Vegetarian option of the food. Constant hydration"
Cons: "WiFi"
Pros: "I enjoying having an aisle seat plus two empty seats next to me. I appreciated that you are conserving plastic cups. Keep up the conservation!"
Pros: "We had a “light” fare which didn’t include checked bags, but airline let us check our carryon bags for free"
Cons: "Nothing"
Pros: "The crew was the best"
Pros: "The bus was one of the most comfortable international flights I have ever been on."
Cons: "Somehow, our luggage never made it to Rome, despite a nearly four hour layover in Munich. Disappointing."
Pros: "Nothing at all"
Cons: "They cancelled my ticket because I missed the second leg of the flight. They didn’t even offer me an option and told me to find my own flight home. I had to pay $1100 on another airline to fly home tomorrow. I will NEVER use Lufthansa again"
Cons: "Didn't make the flight"
Pros: "Good service for the price"
Cons: "More legroom"
Pros: "There was an reasonably attractive opportunity to upgrade to premium economy, which was extremely nice for my long haul flight"
Pros: "The entertainment selection was diverse."
Cons: "Seats in economy were too cramped."
Pros: "Lots of entertainment from music to podcasts to movies and tv. Food was good!"
Cons: "The flight was quite cold! More teas and coffee instead of cold drinks. Couldn’t tell if there was WiFi or not :/"
Cons: "The temperature was too warm. With a full plane there is a need for more air circulation. The selection of movies was old, there weren’t enough new movies."
Pros: "Was nice and pleasurable"
Cons: "Nothing"
Cons: "I missed the flight to Manchester due to delay in the flight to Munich"
Pros: "Food was great. The crew was very polite and professional"
Cons: "Great flight"
Pros: "The efficiency and kindness of the flight attendants made the trip enjoyable. The water service really helped with dehydration. Also, the food was EXCELLENT, which you don't often hear on a flight. My seat was comfortable and the movie and television selections was great. Will ABSOLUTELY fly with them again!"
Pros: "The staff was communicative and genuine. The food was decent. Even though the flight arrived late I felt ok about it due to the direct communication of details about the situation. I was stuck in the extremely cramped space of seats just in front of the lavatory making the seat in front me 5 inches from my nose when reclined but the staff was sympathetic offering to ask the passenger in front of me to redress their seat more upright and also allowing me to spread out across two seats to compensate."
Cons: "While the staff compensated for the more than standardly cramped seating arrangement, I think the row of seats just in front of the lavatories should be either better designed or designated not usable. I am only 5’3” and 125lbs but still was faced with a mere 5 inches in front of me when the passenger in front of me reclined his seat. I couldn’t even stand in order to exit the row and had to crawl over the seats to my side. This had me thinking how dangerous this row could be in case of an emergency. Please consider designating these seats either not to be used or optional for passengers."
Pros: "Food was good. Flight attendants were good."
Cons: "Luggage didn’t make it to my final destination . The fact my luggage was lost might have made my reviews of other areas more harsh than actuality"
Pros: "Nothing"
Cons: "Delayed and therefore missing my connecting flight. Still needed to check in on time as if flight was not delayed. Being stuck in AP for 6 hours. Carry on is ltd to 8kg. My empty carry on weights 6kg. What is next with airlines? Travel without luggage? Stop gauging your customers."
Pros: "Staff were very friendly."
Pros: "Everything on the flight was very efficient and organized—the boarding process, the excellent and pleasant service, the food, and the entertainment selections. Thank you for making a long flight enjoyable."
Pros: "Friendly flight attendants, good wine, good entertainment (which I actually don't watch), beautiful airplane, A 340, especially the downstairs restrooms."
Cons: "Very uncomfortable seats, minimal leg room, mediocre food."
Pros: "Good flight...excellent landing."
Pros: "The bathroom downstairs"
Cons: "Late arrival inMunich, rush to connection and my luggage didn’t make it"
Pros: "Service, food, and entertainment was great!"
Cons: "Nothing."
Pros: "Everything was smooth"
Pros: "Service was exceptional and prompt"
Pros: "I liked that if I asked for something the crew would get to me rapidly. Extra leg room."
Cons: "Boarding process: just a lot of confusion. Inflight crew service poor: the was no time to have any brain reaction when they would pass by with coffee or anything...and when I asked for coffee the answer for a gentlemen of the crew was: coffee already passed by. Really!!?? Make sure that +$1200 are spent well. Rude or inattentive crew members shouldn’t be on flights that are that long...I had to nsist to have a miserable cup of coffee. Movie selection was poor. USB port didn’t work. Shame on you!"
Pros: "Exenent.."
Cons: "nothing"
Pros: "Great staff"
Cons: "small seat despite being in business class"
Pros: "Great service and amenities!"
Pros: "The service by the flight attendants was very good starting from the welcome to the end in spite of the fact that it was quite late night flight. Also by fortunate luck I had the chance to sleep as the next three seats to me were all empty in the middle block, which made the whole trip less exhaustive."
Cons: "If the seats next to me weren't empty and I couldn't lay down across all of them it would have been a difficult flight as the economy seats are not even close with economy comfort levels of other international airlines like Turkish Airlines especially the seat pitch size. Entertainment choices could be improved by more recent movies. There were very few selection."
Pros: "On board crew was outstanding"
Cons: "The quality of food was substandard"
Cons: "I was denied boarding on the Dublin to Munich leg of my connecting flight from Newark to Munich. My ticket was booked through Lufthansa, but the transatlantic leg of my trip was operated by United. When checking in with United in Newark, I received two boarding passes, one for each leg of the trip. I arrived on time in Dublin for my flight to Munich and tried to board the plane for Munich with the boarding pass I had printed in Newark. After scanning my ticket, the Lufthansa employees at the gate informed me that they had no record of me or my plane ticket in their system. I showed them the email confirmation for my ticket, but they still could not find any record of my ticket in their online system. The employees seemed more concerned with boarding all passengers as quickly as possible than assisting me. After being denied boarding, I had to go back through passport control to change my flight, and ended up getting to Munich nearly 6 hours behind schedule and missed an entire day of vacation. A Lufthansa employee told me that out of every partner in the STAR alliance, United is the ONLY airline they have had this problem with. I find this inexcusable, I will be AVOIDING ANY United/Lufthansa connecting flight from now on."
Pros: "Our stewardess from Toronto to Germany was the best that I have ever had."
Cons: "Great trip."
Pros: "The first leg of our flight came in late, but the staff at the airport already had someone waiting for us by the gate to escort us to the connecting flight. And the staff was extremely organized and transported our luggage so that it made it to the final destination with us. All this happened in under 30 minutes. Great service"
Pros: "USB at every seat"
Cons: "Food"
Cons: "Flight got canceled, everything was slow."
Pros: "Bathrooms were clean, seats comfortable, staff helpful"
Cons: "Food was mediocre. An upcharge for a better meal would have been appreciated. Flight from Greece delayed, but again, staff was helpful."
Pros: "Good entertainment selection"
Pros: "The airline staff for Lufthansa were kind, courteous, and respectful! As mentioned, haven't flown in 30 years, let alone, never overseas, and I couldn't have had a better experience; especially being in economy seating! Would fly with Lufthansa again in a second, and recommended them to friends on Facebook!!"
Cons: "No complaints!"
Pros: "very good service overall Gothenburg airport is great"
Cons: "such early flight!"
Pros: "I had a very short (perfect timing) stopover on my way to Bucharest."
Cons: "Dirty plane, apparently not cleaned from the previous flight, since there were crumbs everywhere on the floor.... Unfriendly crew, non accommodating, not helpful, or not even following on questions/ requests from passengers. I don't expect a luxurious meal for an economy class ticket, but the food could have been better ( and it is - with other airlines). Some fresher bread - and more eatable - would have been very good. The movie selection was poor - only old, badly rated movies. I know it can be way better than this - with other airlines. Overall I was unpleasantly surprised - very surprised."
Pros: "Overall the flight was mostly fine. It was a huge plane, but boarding and exiting were efficiently handled by the crew. The seats were comfortable and there was sufficient leg room. Meals were totally acceptable for an international flight, and the complimentary booze was immensely appreciated."
Cons: "My biggest gripe, however, was with the malfunctioning entertainment system directly in front of my wife's seat. The screen intermittently flickered on and off, and would go black for long streches of time. Kudos to the attentive crew for trying their best to fix the device during the flight, but their efforts did not solve the problem. It was disappointing not to have a working entertainment system for such a long international flight--it would have made the experience much more comfortable and enjoyable."
Pros: "Food, very well organized crew"
Cons: "No leg room, long flight"
Cons: "I took Lufthansa round-trip from the US to Italy. One of the worst long-trip flying experiences I've had. Bad airplanes, with even smaller seats than US carriers, terrible service (attendants were not friendly or pleasant), terrible food. On one of the long flights, the cabin temperature was 75F and passengers were perspiring the whole flight. I will not take Lufthansa again."
Pros: "All went well. On time boarding n arrival. Smooth flight n landing"
Cons: "None"