Pros: "I like how they boarded the back of the plane first!"
Cons: "The seats weren't as comfortable as other airlines. The food wasn't very good either."
Cons: "More comfortable seat"
Pros: "Great crew, smooth flight"
Pros: "nice airline clean"
Cons: "is really nice I will flay with them they are ok"
Cons: "They lost our luggage and we can't reach anyone who can help us find it. The customer service people are very unhelpful"
Cons: "My luggage was delayed and did not arrive to Madrid 2 days later after I had already left the city. I tried to contacted the Aer Lingus but their contact office was at oversea (not in Madrid). It cost me so much $$$ to make international phone call to locate my luggage. But, still without success..."
Pros: "I'm very angry that the ticket sold to me was British Airways and I was told on the airport by British Airways that I should check in at the Air Lingus counter! This is cheating and false advertising!!!"
Cons: "Everything could have been better!"
Pros: "Everything was good except the flight from Dublin to Prague..., I was really thirsty.., and they charged me even for water..!"
Cons: "Free drink/ water on the second flight !"
Pros: "Flight was quick"
Cons: "Small seat no recline very crowded"
Pros: "Excellent! They quickly offered to help me board the plane since I walk with a cane. This was my first time flying Aer Lingus from Chicago to Dublin with a connecting flight to Leeds and I was impressed with their service and efficiency. I noticed the flight attendants were attentive and courteous to passenger needs throughout the flight which was 6 hours exactly. I have flown on many airlines and the service on Aer Lingus rates the highest for passenger satisfaction. Look forward to flying them again. Thank you!"
Pros: "The movies available, the plane was new"
Cons: "Due to a computer software malfunction our departure flight from ORD to Berlin was delayed 1.25 hours causing us to miss our connecting flight in Dublin. Very little updated information about our ETA was made available, the crew kept insisting that we were going to not miss our connection."
Cons: "My flight to Dublin from Chicago was delayed therefore my flight to Birmingham is even more delayed. Let’s just say, I’m really not happy. also, I had to pay to get my family to sit together and therefore ended up paying for some stranger ‘s seat. I will contact Aer Lingus"
Cons: "Poor customer service"
Cons: "The flight was booked through Jetfly and I tried to change the date. I ended up losing the entire ticket. No flight, no money. I talked to Jetfly at least 8 times and they kept confusing things, delaying things, and were not very helpful which caused me to miss any available flights."
Pros: "Service was excellent. The flight was on schedule."
Cons: "I would have liked an exit seat but none were available when I attempted to purchase one."
Cons: "The entire crew needs to be a little attentive to their passengers you could visually see when they needed to assist a guest it was a bother to them."
Cons: "Didn’t serve wine"
Pros: "I enjoyed the crew you could tell they enjoyed working together the moved like a family..a unit almost."
Cons: "Boarding wasn't that great Sometimes I wish they would start from the back so people aren't getting hit while passing in the aisles."
Pros: "Smooth landing. Entertainment. That's about it."
Cons: "I've flown many overseas trips some first, some premium, some economy. This economy was the worst. I felt like a sardine smashed in a tin can. Also, extra to buy snacks and drinks? Not looking forward to the flight back. Would love to upgrade but site won't let you :( even if it gives you an option to do so"
Pros: "Quick boarding. Friendly flight attendants."
Cons: "Most uncomfortable flight ever"
Cons: "shitty airline shitty service from ...webjet?...who I got ticket through -- said they had my seats assigned. They didn't. totally inexplicable who i was dealing with...aer lingus operated by british airways. Aer lingus couldn't make seat assignmetns they said b/c it was BA. BA wouldn't deal with me. Someone else at aer lingus did deal with seats -- told me to straighten out at airport. Aer lingus at airport no help. Terrible"
Pros: "Everything wa on time"
Pros: "Loaded the plane from the back to the front which only makes since. Never got hit in the face by someone's carry on. Staff was very nice and clean cut. Looked and acted professional"
Cons: "Food and drink was continuous and they only turned the cabin lights off for the last 2 hours of overnight fllight"
Pros: "friendly crew. flight was early"
Cons: "No free wine. Could not hear movies most of time."
Pros: "Loaded plane back to front. Organized."
Cons: "Hard seats."
Pros: "The crew were friendly but one side of the plane received water, coffee & tea after the meal but the other side didn't until the last snack. Again, one side got a hot snack and then they ran out so the other side only got cookies in a package."
Cons: "Broken suitcase. I have traveled quite a bit with these hard sided suitcases over the past six years and witnessed some pretty rough handling. None of that caused any damage, so I am not sure what they did to break one down the entire length."
Pros: "Food was surprisingly good. Love all the snack breaks."
Cons: "Too many intercom interruptions. Terrible TV functionality. Poor entertainment selection. Extremely uncomfortable seats. And they lost our luggage for two days."
Pros: "The crew was very friendly and helpful"
Cons: "The food was really bad, The breakfast sandwich they handed out would not have been fit for animals. Horrible!!!! The entertainment equipment on the aircraft was not working and my wife and I were not able to see a movie or anything. Not a good way to take a long flight. My seat was not working properly and was either all the way back or all the way up."
Cons: "We were told we would revive a seat at the bulkhead with a bassinet. We did not."
Cons: "Flight was delayed and ultimately canceled. what a chaotic experience coming and going to Ireland. poor service and customer relation"
Cons: "Dodgy electronics, had to reset screen in headrest several times and never really worked. Sat 30 + mins in tarmac after landing waiting for a stand."
Pros: "Timely, no pain"
Cons: "Food, no vegetarian options"
Pros: "The cabin staff were pleasant as we boarded."
Cons: "The food was mediocre at best. No attempt to bring around water or other drinks between food to encourage hydration. When I went back to the galley to seek some water, all 3 attendants were asleep - 2 even had blankets over their heads! It did not seem like they were particularly into providing a pleasant experience for passengers."
Pros: "Food excellent, plane staff pleasant. Plane was late."
Cons: "They lost my luggage. The young man at the,AL desk at Frankfort was tude,and dismissive. It is more than 24 hours later now and they have made no contact."
Cons: "The air conditioning on the plane flight from Chicago to Dublin was way too cold. I am was glad to have my winter clothes but I was still cold. Other than that the crew dis everything else to make the flight good."
Pros: "Generally good service. Clean plane and friendly staff."
Cons: "Seat in front of me broke into a reclining position. Made the flight uncomfortable. Although nothing could be done to fix it during the flight, it might have been nice if they had offered me a perk for the trouble."
Pros: "We were in coach, and it was crowded but not impossible. The space was clean; the crew relatively attentive; and the service as acceptable."
Cons: "The meal choices were extremely limited. For example, "breakfast" at the last hour leg of the trip from ORD to DUB consisted of a ham and cheese croissant ONLY-no options; no yogurt; no fruit; nothing. It was a "take it or leave it" proposition. Then, to add insult to injury, on the trip from Dublin to Barcelona, there was only "food for sale"! What is that about? I mean it's a four-hour flight; one might think that aside from Pringles and Kit-Kat bars some thought might have gone into the nutritional content of the "FOOD"!!! This was quite disappointing."
Pros: "We got moved to Aer Lungus - I know same "group" but different. No big surprises that less comfortable than I expected with British Air."
Cons: "We arrived on time."
Pros: "Great boarding experience, good food"
Cons: "Speakers for entertainment were ridiculous, poor ear speakers made it impossible to hear selection. I opted to use my own ear buds and iPad for entertainment. Seating was very poor for an overnight flight I expected more room and at least would have liked to sleep with my head on the tray but with the passenger in front of me leaned back there was barely enough room to get up and use the bathroom"
Cons: "The airport is a joke ! People couldn't be more rude ! Trying to print boarding pass was beyond difficult the staff was unaccomidating and there were 4 screaming babies for 6 hours straight ! Also we tried to change the flight and couldn't unless we pay over $400 !!! We will NEVER fly with you again"
Pros: "Despite the three-hour delay and some frustrated passengers, the cabin crew stayed very calm and positive."
Cons: "The flight left about three hours late, which isn't really anyone's fault, but it would have been nice to be told more specifically what was going on (what the problem was, estimated time it will take, maybe ensure passengers that the airline is aware of all their connecting flights and are already placing them on new flights)"
Cons: "I don't like that if I get sick and have to go to a hospital and have to change travel dates, Aer Lingus has no policy to reimburse me for the flights I can't make. So I buy new tickets and lose the money on the old tickets. That is terrible customer service and makes other airlines more attractive."
Cons: "Aer Lingus lost my husband's baggage and 3 weeks later it has not been found. We had to buy all new clothes, inc a new suit for our wedding which is what we were traveling for."
Pros: "The food was adequate and movies were available to watch theough out the flight."
Cons: "When our flight was canceled we were refused service repeatedly by both airport and phone support, and forced to stay in a hotel. On the rescheduled flight we were forced to relinquish priority seats. This was the worst airline experience I have ever been a part of. We sat on the tarmac for 5 hours before the flight was canceled and no other options were left. Our second flight to replace that was rescheduled at a different time without notifying us. No service, no offer to recuperate lost time and money, no compensation offered. Flat out terrible service."
Cons: "There were 150 people scheduled for this flight that only had 25 seats on it. All they could day was that it was either a glitch on the computer. Or a glitch when people bought tickets. Luckily I made it to Chicago on time, because I asked before everyone else found out. But you thought they would have told us way before the flight was scheduled to leave."
Cons: "It was VERY cold on board -- even with the blanket, it was too cold to be able to sleep. Three blankets might have worked, with a wool hat. Perhaps it was because we were near the window -- but very cold indeed!"
Pros: "Cabin crew"