€102 Find Cheap Flights from Budapest to Zurich – Compare and Save

I am submitting this complaint regarding the way our reservation was handled and the significant financial and personal hardship it caused. The airline changed the departure time of our original flight, making it impossible for us to make our connecting flight. This was not caused by any action on our part. After the schedule change, we spent considerable time working with both the airline and the travel company to find a reasonable alternative itinerary. Unfortunately, no meaningful assistance was provided. Instead of accommodating us on another suitable routing, we were repeatedly told that our only option was to accept a refund. This was not a reasonable solution. We had purchased these tickets months in advance, and by the time the airline canceled our itinerary, airfare had increased dramatically. Because we had no workable alternative, we were forced to purchase completely new tickets with a different airline on a different route. The replacement tickets cost us approximately $2,000 more than our original reservation. In addition to the unexpected expense, the new itinerary was longer, less convenient, and caused us to lose an entire week of planned family visits. The financial loss, disruption to our travel plans, and countless hours spent trying to resolve this matter created an extremely stressful and disappointing experience. Throughout the process, we felt that the airline simply tried to push us toward accepting a refund rather than taking responsibility for the consequences of the schedule change or making a genuine effort to accommodate us. We respectfully request that this matter be reviewed and that the airline provide appropriate compensation for the substantial additional costs and losses we incurred as a direct result of the schedule change and the lack of reasonable assistance.

The food could have been better but everything else was superb.

The premium economy seat was the wurst one I have ever experienced

Terrible airline both Swiss and Lufthansa that are part of the same corp. stay away if you can

Super friendly crew, good communication. I wasn’t expecting food on a short flight but they handed out a cheese sandwich on pretzel bun, very nice!

3hr delay and then missed connecting flight with another 6hr wait at the airport before getting a continuation to my trip, worst trip ever in my 50+years of flight travel

Without a doubt, my “customer service” experience with SWISS was the worst of my life. Multiple disconnections in conversations, very cold and indifferent staff, failure to follow up with promised status updates — simply put, T. H. E. W. O. R. S. T. A full week later, and I am STILL waiting to hear from them. Never again for me with SWISS. Disgraceful.

We are flying with Swiss for a long time but this time was terrible do to are flight cancellations we are in some bad hotel with out normal food

Far above average. The level of quality and service has really improved and passed most US carriers on this route. Go Edelweiss!

United Airlines flights serviced by Swiss Airlines provide for zero communication with Swiss Airlines almost impossible to contact Swiss airlines to make seat selection, upgrades or changes. I won’t do that again if it can be helped.