€166 Find Cheap Flights from Budapest to Zurich – Compare and Save

The premium economy seat was the wurst one I have ever experienced

Terrible airline both Swiss and Lufthansa that are part of the same corp. stay away if you can

Super friendly crew, good communication. I wasn’t expecting food on a short flight but they handed out a cheese sandwich on pretzel bun, very nice!

3hr delay and then missed connecting flight with another 6hr wait at the airport before getting a continuation to my trip, worst trip ever in my 50+years of flight travel

Without a doubt, my “customer service” experience with SWISS was the worst of my life. Multiple disconnections in conversations, very cold and indifferent staff, failure to follow up with promised status updates — simply put, T. H. E. W. O. R. S. T. A full week later, and I am STILL waiting to hear from them. Never again for me with SWISS. Disgraceful.

One would expect far better service and quality of seats from Swiss. The crew was super cold at best. My wife and I are both Star Alliance gold members and none of them even bothered to come and acknowledge our status and make us feel special. Seat is in need of a major overhaul. It’s simply outdated and the TV screen is far too small. Food and drinks selection was very sub par.

The flight and all amenities were good to excellent. SWISS was awful to deal with. Every step of the way they nickel and dime you. Chose your seats? $14. Change your seats… No accounting for the prior payment. You get billed again. 17 pound restriction on overhead luggage, nonsense. It’s a weight in the plane whether it’s in the overhead or in check baggage. They just milk you for every cent they can and I resent it. The flight was excellent.

We are flying with Swiss for a long time but this time was terrible do to are flight cancellations we are in some bad hotel with out normal food

Far above average. The level of quality and service has really improved and passed most US carriers on this route. Go Edelweiss!

United Airlines flights serviced by Swiss Airlines provide for zero communication with Swiss Airlines almost impossible to contact Swiss airlines to make seat selection, upgrades or changes. I won’t do that again if it can be helped.